Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Must be computer literate and have previous experience.
• Ability to work efficiently alone or within a team environment.
• Ability to work with highly confidential information.
• Excellent organisational skills, time management and attention to detail.
• Excellent communication skills.
• Experience within a customer service environment.

Desirable

• Previous experience using SystmOne.
• Entry level knowledge of Microsoft products.
• Previous experience of working within the NHS or within a call-centre setting.

Qualifications

Essential

• Educated to GCSE level, with English being essential, or two years working experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

St. Nicholas Court, Church Lane

Dersingham

King's Lynn

Norfolk

PE31 6GZ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Professional Registration

Essential

• Mandatory registration with General Pharmaceutical Council (GPhC) with independent prescribing annotation
• Membership of the Royal Pharmaceutical Society/ PCPA

Desirable

• Working towards Post-registration Foundation Pharmacist Credentialing

Qualifications

Essential

• Masters degree in pharmacy (MPharm) (or equivalent)
• Working towards specialist knowledge acquired through post- graduate diploma level or equivalent training/experience

Desirable

• Enrolled, or working towards equivalence to Primary Care Pharmacy Education Pathway from Centre for Pharmacy Postgraduate Education

Skills knowledge and experience

Essential

• Therapeutic and clinical knowledge and understanding of the principles of evidence based healthcare.
• Is able to plan, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

Armstrong Way

London

UB1 3EU

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• Book, amend and cancel outpatient appointments in accordance with the Trust's Access Policy and the 18-week Referral to Treatment (RTT) standards.
• Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
• Monitor clinic capacity and utilise available appointment slots effectively.
• Act as a key contact for patients, consultants, nurses, service managers and GP practices.
• Deal with patient queries and complaints professionally and compassionately.
• Ensure patient records are accurate and updated on hospital systems.
• Escalate pathway delays and capacity issues to managers.
• Produce reports and monitor Key Performance Indicators (KPIs) relating to booking performance and waiting lists

Person Specification

Qualifications

Essential

• oAdministrative medical specialty knowledge gained by education or relevant experience.
• oEducated to A Level or equivalent

Desirable

• oIT Qualification

Experience

Essential

• oUse of Microsoft Office applications
• oExperience of establishing efficient office systems and processes
• oAbility to deal with non-routine situations and information and take appropriate decisions.

Desirable

• oAdministrative experience within the NHS
• oExperienced knowledge of waiting list management & patient pathways
• oExperience of using NHS information & data systems. o
• EPR Millennium or Equivalent
• oUnderstanding of medical terminology

Knowledge

Essential

• oAbility to work independently or minimum supervision.
• oArticulate, self-starter with the ability to work autonomously.
• oMonitor potential breaches and escalate to Pathway Manager oDevelop
• oDevelop and implement standard operating procedures (SOPs)
• oExperience of word/excel/power point knowledge of software programs

Desirable

• oNHS systems and procedures
• oNHS waiting list targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

Ashford Hospital

London Road

TW15 3AA

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.
• Knowledge and Skills
• Excellent communication and interpersonal skills.
• Professional, friendly and approachable manner.
• Good organisational skills with the ability to prioritise and manage workload.
• Accurate and attentive to detail.
• Ability to deal sensitively and appropriately with confidential and personal information.
• Ability to remain calm and professional when dealing with challenging or difficult situations.
• Good telephone manner and ability to communicate effectively with patients from a wide range of backgrounds.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Personal Attributes & Skills

Essential

• Be an excellent role model
• Able to deal with difficult and sensitive situations tactfully and minimise emotional upset
• Influencing and negotiating skills
• Highly developed leadership, initiative and drive
• Excellent oral and written communication skills
• Strong relationship development and management skills with senior management team and senior clinical colleagues
• Excellent analytical and Conflict resolution skills
• Ability to develop and manage staff

Knowledge & Experience

Essential

• Significant experience in a Band 7 or above role in a midwifery role within the last 3 years.
• Experience of service development, leading and managing change
• Experience of leading and managing a team
• Evidence of effective budgetary control
• Up-to-date knowledge of current midwifery policies
• Evidence of Qi projects led or involved with

Desirable

• Experience of developing and implementing midwife led services
• Experience of policy development and implementation
• Evidence of developing policy, guidelines and managing resources

Qualifications & Training

Essential

• Registered Midwife with Nursing & Midwifery Council
• Degree in Midwifery
• Evidence of Masters or working towards masters level
• Recognised management / leadership qualification (or working towards)
• Recognised teaching qualification
• Evidence of professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Inffirmary

Armthorpe Road

Doncaster

DN2 5LT

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person Specification

Education

Essential

• oRegistered Nursing Associate on the NMC Register with a Foundation Degree

Others

Essential

• Holds a full UK driving licence
• Has access to a vehicle suitable for use for business purposes
• Willing to work flexibly
• Willing to travel and work city wide

Knowledge and Understanding

Essential

• Has understanding of the scope of the role of the Nursing Associate in context of the nursing and interdisciplinary team and the organisation, and how the role may contribute to service development
• Understands and acts in line with NMC professional standards for practice contained within The Code
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice
• Understanding of the importance of following procedures and implementing care plans

Desirable

• Understanding of improving health and wellbeing for children and young people.
• Awareness of the Healthy Child Programme 5-19 years

Training and experience

Essential

• Experience of working in teams under appropriate supervision as part of a multi-disciplinary team
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Experience of providing and receiving complex, sensitive information
• Experience of working with children and young people
• Experience of working with diverse communities

Desirable

• Experience of working with parents
• Experience of working with schools and school staff
• Experience of delivering health education sessions.

Skills and Abilities

Essential

• Ability to take part in reflective practice and clinical supervision activities
• Ability to organise and prioritise own delegated workload
• Ability to deal with non- routine and unpredictable nature of workload and individual patient contact
• Ability to communicate effectively (written, digital, verbal and non-verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team.
• Ability to develop effective and appropriate relationships with children, young people and their families.
• Ability to support, supervise, assess and act as a role model to nursing associate students, other learners and health care support workers as required within the clinical setting.
• Have effective time management skills and the ability to prioritise
• Maintain high standards of quality in corporate and clinical record keeping
• Effective communication at all levels, including verbal, written and presentation skills.
• Is able to demonstrate IT skills and use of IT packages

Attributes

Essential

• Positive approach to work
• Open minded, treats colleagues and the general public with dignity and respect
• Compassionate and caring
• Confident to deliver health education sessions to children, young people and families

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Citywide

Stancliffe Road

Wythenshawe

M22 4PJ

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Organise reception staff rota including Saturday and Extended Hours cover arrangements

Organise clinical rotas and co-ordinate and backfill annual leave requests

Update EMIS appointments system for leave/duty changes

Update Clarity system regarding annual leave / sickness

Update policies and procedures pertaining to reception

Arrange locum cover, where needed

Liaise with management concerning staffing and organisation of work

Attend Partners meetings as necessary

Attend Patient Participation meetings

Organise Room Bookings for clinical staff and arrange recharges

Rota for Saturday staff and Extended Hours

Patient Services

Participate in the reception rota, including weekend cover

Oversee the appointment system for the practice

Friends and Family survey compilations

Administration of patient prescriptions (manually and computerised).

Make / cancel appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice.

Deal with telephone enquiries from patients and general public

Promote online access for patients

Hold NHS App sessions for patients and act as a NHS champion

Deal with registration and deduction processes

Manage telephony recording system and report necessary issues

Ensure patients are redirected appropriately to Out of Hours or Thursday afternoon with Wolverhampton Doctors on Call arrangements when Surgery is closed at 5:30 pm.

Ensure telephone system has the correct telephone message playing and rerecord as necessary

Staff

Assist with Reception staff recruitment processes

Conduct reception staff induction, training, appraisals and ongoing progress reviews

Assist with patient complaints processes

Monitor staff attendance and annual leave requests and organised cover

Ensure practice policies are followed and maintain administrative records

Liaise with other members of the primary health care team, including external teams

Ensure fire safety/alarm systems are adhered to

Ensure staff are appropriately trained, supervised and are aware of practice protocols

Ensure smooth operational of reception workflow

Assist Locums with temporary logging in arrangements and inductions

Health and Safety

Ensure Reception area is clutter free and ensure that any parcels or deliveries are removed from main area

Ensure fridges are checked when there is no clinical team in

Participate in weekly Fire Alarm system and record any issues

Participate in Annual Fire Alarm

Ensure equipment is fully operational (patient pod, patient call in and patient check in) with any defunct equipment reported

Ensure lift is working for patients and report any issues

Ensure any trip hazards are reported and resolved

Administration

Administer patient out of area notifications

Resolve and deal with lower level patient complaints and escalate when needed

Assist management with investigating patient complaints

Assist management with completing significant events

Attend Patient Participation Group (PPG) meetings where on a rota basis and when necessary

Deal with minor patient complaints to seek resolutions where appropriate

PCSE documentation and any anomalies

Monitoring of tasks to ensure they are completed timely

Hold regular meetings with reception staff

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures

Assist with production and upkeep of Practice Procedures documents

Manage paperwork systems including post, internal and external

Have a working knowledge of all EMIS and Docman software used and hardware

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• NVQ in supervisory / administration

Skills and Knowledge

Essential

• To be flexible and adaptable to a changing and busy GP environment
• Be able to calm down irate patients / staffing / situations
• Be professional and polite to external customers and internal staff at all times

Desirable

• Previous experience of dealing and resolving with patient complaints in a timely manner

Experience

Essential

• Previous experience of supervising or leading within a General Practice reception team environment
• Care Navigation techniques for patients and sign post as appropriate
• Ensure all information is recorded and filed accurately.

Desirable

• Demonstrable experience and knowledge of working in General Practice.
• Demonstrable experience of working as GP Administration & Receptionist

Communication

Essential

• Good written and verbal skills

Desirable

• Present at staff meetings or PPG meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE

United Kingdom

Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

Essential

• Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
• Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.

Desirable

• NVQ or equivalent in Call Handling or Customer Services

Experience

Essential

• Demonstrable experience in a call handling role/fast moving customer service environment
• Computer/Keyboard Skills
• Experience of following set procedures

Desirable

• Hospital/Healthcare Environment and terminology

Skills/Abilities

Essential

• Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
• Effective inter-personal skills with the ability to deal with people at all levels
• Multi-tasking, prioritise duties according to level of urgency
• To work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Swansea Bay University Health Board

Address

Morriston Hospital/Singleton Hospital

Heol Maes Eglwys

Swansea

SA6 6NL

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Job Discription

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER (Administratively)

HOURS: 2 Days (4 sessions)

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, lab results and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training
• Correct waste and instrument management including handling, segregation, and container use
• Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience
• Desirable
• Experience preferred but newly qualifies GP's welcome.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rainhill Village Surgery

Address

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Employer's website

https://www.rainhillsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Values

Essential

• Able to deal with patients in a sympathetic manner
• Able to demonstrate tact and diplomacy

Qualifications

Essential

• English language GCSE, 'O' level or equivalent
• Knowledge of secretarial procedures to level 3 or equivalent
• Computer literate
• Knowledge of medical terminology

Desirable

• AMSPAR Diploma
• CWS, Welsh PAS and MedSecs knowledge
• RSA III or equivalent

Experience

Essential

• Working in a secretarial post

Desirable

• NHS experience
• MedSec experience

Aptitude and Abilities

Essential

• Excellent communication / telephone skills
• Prioritise workload
• Exercising judgement to solve problems
• Ability to work with staff at all levels

Desirable

• Ability to speak Welsh

Other

Essential

• Methodical, able to demonstrate attention to detail
• Reliable and flexible to meet the needs of the service
• Team player, but able to work on own initiative

Desirable

• Able to travel between hospital sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

• Typing, Audio and Word/Text Processing skills
• GCSE English Language Grade C or equivalent

Desirable

• Medical secretary qualifications
• 4 GCSE Grade C or equivalent
• NVQ III or equivalent
• AMSPAR - Medical Terminology Certificate

Experience

Essential

• Recent Medical Secretarial experience
• Knowledge of medical terminology
• Knowledge of Medway
• Knowledge of 18 week RTT pathway

Desirable

• Validation of 18 week RTT pathway

Knowledge, skills, aptitudes

Essential

• Ability to complete tasks accurately and efficiently
• Ability to work on own initiative and prioritise workload to achieve deadlines
• Ability to communicate and work in a team
• Competent Microsoft Word User
• Good written and verbal communication skills
• Awareness and Knowledge of the dignity in care agenda
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Specific Requirements

Essential

• Conscientious in standard of work produced
• Ability to work under pressure
• Clear understanding of the importance of confidentiality

Desirable

• Adaptable to change
• Readiness to try new things

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln Hospital

Greetwell Road

Lincoln

LN2 5QY

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

1. Assess patients, plan and implement care providing specialist advice.
2. Assist with the clinical management of the department providing specialist clinical knowledge and advice.
3. Facilitate the education of registered and non registered staff.

Additional responsibilities are available within the job description.

Person Specification

Skills and Knowledge

Essential

• Ability to engage & motivate workforce.
• Skills to Deal with distressed patients and relatives
• Ability to manage time and work under pressure
• Promote local resolution to complaints and demonstrate ability to diffuse conflict

Qualifications

Essential

• RGN/ODP
• Professional knowledge acquired through degree, supplemented by diploma level specialist training.
• Clinical examination course

Desirable

• Mentorship Leadership course
• Clinical diagnostic qualification

Experience

Essential

• Specialist knowledge across range of procedures, underpinned by theory, for example ECG recording and interpretation, recognition of abnormal test results and appropriate intervention.
• Provide highly specialised advice concerning care.

Desirable

• Previous experience working in the preoperative environment.
• Gynaecology experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool Women's NHS Foundation Trust

Address

Liverpool Women's Hospital

Crown Street

Liverpool

L8 7SS

United Kingdom

Employer's website

https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Education/Qualification

Essential

• Masters degree or first degree and/or equivalent professional experience/qualifications
• Evidence of continuing professional development in the field of information governance and/or records management

Experience

Essential

• Experience of working as a Senior IG Officer or Manager within the information governance, data protection and records management functions
• Experience of project management
• Highly developed specialist knowledge, underpinned by theory and experience. In depth knowledge of information governance and records management including over a range of management, operational and legislative areas (DPA, FOI, GDPR, etc)
• Experience of managing departmental staff including recruitment, performance and work allocation
• Experience of working with the Data Security & Protection Toolkit (DSPT)
• Experience in review and assessment of Data Protection Impact Assessments
• Ability to work in a demanding environment

Desirable

• Experience working in an NHS organisation or senior information governance role across any sector
• Experience of incident handling, reporting and investigation methods
• Project management qualification

Skills & Knowledge

Essential

• Knowledge and experience of delivering a full IG function across an organisation including information sharing and transfer, legislation, training, FOIA/EIR, Subject Access requests, IG incidents, IG risk and records management
• Excellent communication skills in order to communicate records management issues at a senior management and clinical/corporate staff level
• Highly developed analytical skills in order to deal with complex facts or situations requiring analysis including issues involving a multiplicity of targets/objectives
• Demonstrates accountability for decisions taken, by considering consequences, impacts and implications
• Overcomes obstacles, and shows resilience in achieving desired
• Ability to interpret complex data sets
• Ability to persuade and engage staff of the importance of records management projects and initiatives
• Ability to negotiate with and motivate sites on project delivery, including linking with the Estates function on other initiatives
• Lead specialist for records management function and able to interpret national policies for own specialism. Acts without reference to manager in capacity as records management lead.
• Confidence and expertise to propose policy or process changes including where there is an impact beyond own area
• Ability to sustain effective relationships both internally and externally
• Must have the ability to make judgements where there are conflicting views (for example, on projects) and there is the need to make decisions on complex issues
• Excellent planning and organisational skills with the ability to effectively reprioritise where necessary

Desirable

• Ability to understand complex legislation and to translate this into requirements for implementation and to effectively contribute to managing large scale change within an organisation
• Experience in implementing and/or supporting EDMS or EDRMS solutions
• High level of computer literacy including Microsoft Office

Other

Essential

• Ability to sustain the attention to detail required for checking documents/records, writing reports and protocols and analysing statistics, interruptions to deal with staffing or project issues
• Concentration required when analysing data, checking and reconciling information, answering queries from staff, etc.
• Must be able to work with light to moderate loads as the role will entail on occasion working with paper documents, record files and boxes of records (there will be some physical movement/transport of boxes across short distances using available equipment)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Parsons Green Health Centre

5-7 Parsons Green

London

SW6 4UL

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Lead the digital and face to face patient access across all practice sites, ensuring a consistent and high-quality patient experience.
• Effective management of demand and capacity, appointment utilisation, patient navigation processes and access performance, ensuring services remain aligned to contractual requirements, patient need and organisational priorities.
• Ensure services are delivered safely, effectively and efficiently, while meeting contractual, regulatory and quality standards.
• The role will also provide operational leadership for clinical workforce planning, GP rota management, GP liaison, and coordination of registrar, trainee and medical student placements. Working closely with clinical and operational leaders, the postholder will ensure effective deployment of clinical resources and operational resilience across the organisation.
• The post holder will support the Board, Directors and Senior Leadership Team in all aspects of practice operations, implementation of organisational priorities, and delivery of service transformation programmes. They will lead and motivate multidisciplinary teams, manage performance against key objectives and contribute to the successful delivery of Beacon Medical Groups strategic objectives.
• To provide operational leadership for Patient Access Teams (including the Front of House and Care Navigation Teams) across all practice locations

• Oversee patient demand, activity and capacity management across clinical services.
• Ensure effective utilisation of appointments through continuous review of access performance, appointment demand and patient flow.
• Lead the delivery of agreed patient access strategies and service improvement initiatives that that improve patient outcomes and operational performance.
• Undertake review and audit of appointment activity, demand trends and utilisation data, making recommendations for operational improvements.
• Lead projects that support access improvement, efficiency and patient experience.
• Oversee clinical workforce planning and rota management processes across the organisation.
• Ensure GP, Registrar, Trainee and Medical Student programmes are effectively coordinated and operationally supported.
• Coordinate medical student and registrar inductions, timetables and placements, maintaining effective relationships with external training providers and deaneries
• Maintain the Learning Organisation Approval (LOA) requirements and associated documentation.
• Establish and monitor KPIs for all managed services, ensuring continuous service improvement and accountability.
• Lead operational responses to service pressures, workforce shortages and business continuity incidents.
• Provide leadership and support to managers, team leaders and service leads across designated service areas
• Provide day to day operational management support to salaried GP staff, including being the main point of contact, induction planning and supporting HR processes such as absence management.

Other responsibilities include:

• Operations
• Leadership
• Clinical scheduling and workforce planning
• Training
• Patient access and service
• Staff engagement and culture
• Finance
• Buildings Management
• Information management and technology
• Health and safety
• Equality and diversity
• Governance
• Confidentiality

Please refer to the attached job description for further details. The job description is not exhaustive and may change as the post develops.

Person Specification

Skills

Essential

• Excellent management and IT skills.
• Good numeracy skills
• Able to understand and anticipate the needs of customers and identify solutions to meet the company objective of continuous improvement in the service
• Excellent communication skills including ability to listen, to discuss and to inform clearly; ability to record in writing both clearly and accurately.
• Ability to produce report and interpret
• Able to take an overview, prioritise effectively and plan strategically.
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external
• Ability to use informed persuasion to influence others
• Self-Motivated
• Able to motivate and lead others
• Well organised, able to prioritise and deal with complexity
• Ability to relate to people and build effective working relationships within and across teams
• Ability to embrace change and change

Group Values

Essential

• The candidate must demonstrate an understanding of our values.

Experience

Essential

• Experience of working in a management
• Knowledge compliance, legal and governance issues
• Evidence of Planning and delivering programmes on time and within budget
• Experience of personnel issues including recruitment, training and supervision.
• Experience of clerical and administrative work including setting up new systems and managing change.
• Track record of delivering process transformation

Desirable

• Previous experience in a management role within primary care
• Extensive knowledge of primary care including compliance, legal and governance issues
• Experience of SystmOne software, including performing searches
• Significant and demonstrable experience in a staff management position
• Understanding of CQC standards
• Understanding of the Primary Care Strategy

Qualifications

Essential

• Qualification in Management or Supervisory management or equivalent experience
• Continuous professional development

Desirable

• Level 5 Management qualification or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking for an exciting Outpatients Receptionist role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

Essential

• Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent

Knowlwdge and Experience

Essential

• Good understanding of EPR, e-RS and PAS
• Understanding of the 18-week RTT legislation
• Experience working in a customer/patient focused environment

Desirable

• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Person Specification

Qualifications

Essential

• A practicing clinical professional with an AHP qualification
• Have knowledge of the NHS, its infrastructure and the recent reforms
• Higher Professional qualification - Masters' degree and above - AHP related qualifications
• Registration Postgraduate qualifications in either
• Clinical education or Clinical governance

Desirable

• Postgraduate management/ further study qualification

Knowledge & Experience

Essential

• Demonstrable Experience of working within the NHS within an acute hospital environment, (in a relevant healthcare organisation) preferably a teaching hospital
• Recent experience in managing clinical Services
• Knowledge and understanding of clinical governance gained form experience of working with such systems
• Evidence of continuous professional and managerial development
• Clinical leader with a proven track record of producing high quality results in the management and leadership of clinical services
• Significant experience in building organisational capabilities including establishing a clear strategic vision and direction and translation into successful outcomes

Desirable

• Experience of change management
• Experience of working within a devolved management structure

Communication Skills

Essential

• Have the capacity to analyse problems in a logical and structure way, generating optional and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
• Be able to anticipate problems, to understand the driving forces behind problems, or potential problems and being able to identify and use levers to achieve change
• Be skilled in influencing and negotiating internally and externally and using these skills to gain the best deal for the Trust and the clinical services
• Have the ability to understand and interpret clinical decisions for others and make informed judgements concerning clinical priorities

Personal & People Devolpment

Essential

• See management as an open, involving and participative process
• Proven ability to work in partnership with managers and other clinicians
• Experience of leading in a large complex organisation through significant change
• Satisfactory health screening and enhanced DBS checks

Other

Essential

• Unblemished registration with HCPC and AHP professional body

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road Broomfield Chelmsford CM1 7ET

Chelmsford

CM1 7ET

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)