Job description

Job responsibilities

Job description

Job responsibilities: Please note for a specific detailed job description for this vacancy please see attached job description.

To provide a comprehensive support to consultants and speciality teams including nurse practitioners/clinicians.

To produce accurate correspondence in a timely manner, typing from audio dictation.

Support with 18-week Referral to Treatment pathways including tertiary referrals to external trusts and ensure these are accurately recorded on the Patient Administration System (PAS).

Keep track of referrals to ensure patients are reviewed promptly. Check follow up appointments are arranged in conjunction with RTT) patient pathway.

To book, reschedule and cancel appointments/clinics.

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place.

Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Person Specification

Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• Word Processing/Audio typing Skills
• Knowledge of medical terminology and secretarial procedures

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Skills

Essential

• Excellent communication skills
• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required

Desirable

• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other

Essential

• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool University Hospital

Mount Vernon Street

LIVERPOOL

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

If you do not hold a QCF/NVQ Level 3 in Health & Social Care, an equivalent qualification, or the Care Certificate you will need to complete the Care Certificate within 3 months of commencement of the Band 3 post.

If you have a minimum of 6 months experience in the last 2 years working in a care role, but do not hold the Care Certificate you can complete the form Care Certificate Evidence Document from the additional documentation list to evidence that this experience is equivalent to the 15 standards as set out within the Care Certificate. You will need to take this completed form to interview where it will be reviewed by the appointing manager and if you meet the criteria, the manager can approve this in place of completing the Care Certificate.

We will also offer entry onto our Apprenticeship programme to initially undertake the Level 3 Senior Healthcare Support Worker apprenticeship if your role is appropriate. This allows entry onto our career progression pathway to enable you to undertake further training to degree level clinical posts.

Job Purpose

• To assist multi-disciplinary team members in the delivery of care and treatment to people using services. The care provided will encompass social, physical, intellectual, emotional and spiritual needs of the individuals.
• Be responsible for undertaking practical procedures under the supervision of trained nursing staff.

Duties and Responsibilities

Communication & Working Relationships

• To communicate effectively with people using services taking into account any communication difficulties they may have and responding appropriately.
• To form and maintain therapeutic relationships with individuals and other professionals and agencies.
• To maintain accurate and complete records consistent with legislation, policies and procedures.
• To communicate in a professional manner that is consistent with relevant legislation, policies and procedures.
• Taking, recording and reporting telephone messages.
• Providing and receiving routine information to assist in undertaking the role.
• Participate in ward / team meetings and discussions.

Planning & Organisation

• To be involved in the assessment and implementation of individual treatment programmes and the persons recovery care plan under the supervision of qualified staff.
• To prioritise tasks and manage the shift workload in discussion with the Nurse-in-Charge.
• Participate in flexible shift system, which requires you to work days, evening, nights, weekends and public holiday's dependant on the needs of the ward.
• In order to provide comprehensive and quality services to individuals, the post holder will if necessary be required to work in other areas of the service as directed by the Line Manager / Nurse-in-Charge.

Responsibility for Judgement & Analysis

• The post holder will be aware of and work within their own limits, and competencies.
• Take part in the constant assessment of risk and management of risk in conjunction with the qualified staff.
• Take part and be aware of Health and Safety matters as appropriate.
• Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies.

Responsibility for Patient/Client Care, Treatment & Therapy

• To be fully aware of each individuals recovery care plan and be involved in clinical formulation and delivery of allocated individuals recovery care plans.
• To participate fully in the allocated /associate nurse role.
• Participation in the delivery of therapeutic interventions, - assisting / facilitating in the running of group and individual 1-1 activities, offering time in positive activity and engagement.
• Participate in procedures involving intensive engagement and care of individuals who are distressed and / or verbally or physically aggressive.
• To provide support with daily living skills.
• Assist in all aspects of physical nursing care under the supervision of a registered nurse.
• Be able to recognise signs of abuse and know procedures they need to follow to escalate their concerns.
• Provide regular and practical support to individuals and their carers.
• To maintain the dignity and well being of individuals and their carers at all times.
• Assisting in the monitoring of patient nutritional needs.
• Escorting individuals under direction of Nurse-in-Charge.
• To assist individuals gain access to resources including benefits and welfare rights.
• Participating in ward / team Multi-Disciplinary Team meetings and discussions.
• Keep accurate records of interventions and care provided as identified in patient care plans as directed by the Nurse-in-Charge and ensure all entries are validated on the electronic records system.
• Promptly report any difficulties encountered whilst implementing agreed care plans to the Nurse-in-Charge, and be able to report both verbally and in written form against progress of care plans.

Policy, Service, Research, Innovation & Improvement

• To complete all core training requirements and other appropriate training courses, to maintain individual professional development.
• To comply with all DPT policies, protocols, procedures relevant to the role.
• Report any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences or faulty equipment to the Nurse-in-charge or Line Manager.
• To participate professionally in service development and proposed service changes.
• To take part in any audit processes as required.
• Comply with universal Infection Control precautions and procedures.

Responsibility for Finance, Equipment & Other Resources

• Assist in maintaining safety and security of the environment.
• Helping to maintain cleanliness and tidiness of the environment (including equipment).
• To have knowledge and understanding of counter fraud.
• To ensure Trust policies and legislation are followed regarding patient's property and monies.
• To ensure accurate documentation and record keeping.
• To participate in the monitoring, ordering and receipts of stock and non-stock supplies of the ward.

Responsibility for Supervision, Leadership & Management

• To actively participate in regular supervision and an annual staff appraisal which includes service objectives and individual learning and development needs in accordance with Trust policy.
• To participate in and support students learning along with other members of the team.

Information Resources & Administrative Duties

• To effectively use the Trust's IT systems
• Maintaining confidentiality of information being aware of Trust policies and local protocols and keeping up-to-date with changes.

Freedom to Act

• Works within the standard operational procedures of the team. Uses own initiative in delivering patient care whilst receiving supervision from the team.

Any Other Specific Tasks Required

• To contribute to the provision of a safe therapeutic environment for individuals, staff and visitors to the ward.
• To take on responsibility for duties assigned by Line Manager.
• The post holder should ensure their fitness to undertake the post they should be able to demonstrate they are able to undertake the level of general training and personal safety training appropriate to their role and work area, and keep this training up-to-date.
• If the ability to perform Physical Intervention Techniques or Prevention of Violence, Management is a requirement of the role, the post holder must declare physical fitness to undertake such a role.
• The post holder should act quickly to protect the safety of individuals if they have reason to believe that they or a colleague may not be fit to undertake the duties within their job role

Person Specification

Experience

Essential

• Experience of providing practical support with daily living activities, and physically perform nursing duties.
• Able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner.
• Demonstrate good communication and listening skills and the ability to make and sustain professional therapeutic relationships
• Able to demonstrate a sound understanding of safeguarding principles
• Confident IT skills to support accurate documentation in the electronic patient record
• To take leadership and direction from qualified staff to completed allocated tasks unsupervised and provide accurate feedback
• To be patient and tolerant in challenging situations.

Desirable

• Knowledge and experience of working within mental health and a basic understanding of physical health presentations.

Qualifications

Essential

• GCSE (or equivalent) grade A to C in English and Maths
• Ability to complete the Care Certificate within the first 6 months of employment unless already obtained

Desirable

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• Other evidence of training or development relevant to working within mental health settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devon Partnership NHS Trust

Address

Rougemont Ward

Franklyn Hospital

Franklyn Drive

Exeter

Devon

EX2 9HS

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will work as an integral member of the School Health Team, supporting the delivery of the Healthy Child Programme, including the National Child Measurement Programme (NCMP), health screening and health promotion activities.

The role will also involve working within school settings to deliver clinical interventions and provide care to children and young people with identified health needs, under the appropriate delegation, supervision and competency framework of a senior member of the team.

The post holder will contribute to providing safe, effective and child-centred care, working collaboratively with school staff, families and other professionals to promote positive health outcomes.

Person Specification

Qualifications

Essential

• NVQ Level 3 in relevant subject or equivalent

Experience

Essential

• Experience of working with general public
• Experience of working with children, education staff and parents in schools
• Experience and ability to communicate with children who may be upset and require individual support
• Experience of working in a healthcare setting

Desirable

• Experience of a range of IT packages including internet and emails
• Experience of working autonomously and within a team

Knowledge

Essential

• Understanding of importance of confidentiality

Skills

Essential

• Ability to prioritise and plan own workload
• Good communication and interpersonal skills
• Willingness to acquire new skills and contribute to a developing service
• Willingness to undertake clinical duties
• Able to carry equipment from clinic base to schools. Light physical effort in line with Health and Safety guidance
• Ability to switch task if required
• Ability to deal with children with complex health, social and environmental needs
• Working in schools
• Ability to concentrate in one to one and group settings

Desirable

• Awareness of children and young people who have tracheostomy's, urinary catheters, stomas, enteral feeds, and usage of associated equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7 Building

King's Business Park

Liverpool

L34 1PJ

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communicate in a manner that is consistent with legislation policies and procedures.

Communicate effectively with all members of the Pathology staff, clinicians, and visitors to the department. Improve communication using communication skills and be aware of possible barriers to communication and how to overcome them. Deal sensitively with patient/ clinician enquiries in stressful situations.

Ensure confidentiality of all written verbal and electronic information. Keep accurate and complete records in line with legislation, policies, and procedures. Provide approved departmental information and advice to other healthcare professionals, patients, and the public, referring on appropriate specialist request for information outside their area of responsibility. Where required prepare and present information on equipment, processes, scientific and technical topics.

Attend and participate in departmental meetings and presentations. Effectively communicate outcomes and content of relevant meetings to team members.

Share information and best practice to improve levels of service provided by Pathology.

Maintain and promote the professional image of Pathology, laboratory medicine and Northampton General Hospital NHS Trust.

The post holder will be expected to dissect, describe and select appropriate areas for microscopic examination for both simple and some complex specimens (as defined by category).

Category C (Moderate Complexity)

Category D (High Complexity)

Category E (Very High Complexity) Gastrointestinal Dissection

As an Expert Scientist Dissector, the post holder will demonstrate and provide a wealth of knowledge to junior staff and be instrumental to the development of their dissection skills.

An Expert Scientist Dissector is part of a clinical support team whose purpose is to provide timely and accurate high-quality scientific information that will assist service users from the hospital and community, in the establishment of a clinical diagnosis and monitoring of patient treatment. They will apply highly specialised professional judgement, scientific knowledge and practical skills to complex problem solving and Quality control issues and ensure that corrective actions are instigated in the event of non-compliance.

The post holder will use highly specialised knowledge to advise service users on laboratory protocols and convey information in a concise and clear manner that will be of help to service users in formulating patient care plans and management.

The Expert Scientist Dissector will advise service users of the suitability of methods of fixation and preparation and will work to ensure timely delivery of fully completed requests.

Person Specification

Key Competencies/Personal Qualities and Attributes

Essential

• Team worker.

Desirable

• Years experience in dissection and what categories

Knowledge and Experience

Essential

• Minimum of 5 years working experience in a hospital laboratory to include operation and maintenance of analytical equipment and quality indices. Experience of co-ordinating day to day laboratory activities.
• Experience of current platforms in use. Technical understanding of analytical platforms for routine patient sample testing and clinical understanding of data produced by such testing.
• Experience of IQC/EQA and its use.
• Experience of other quality activities such as auditing and change control.
• Experience in expert dissection to include GI

Desirable

• Experience of working in a UKAS 15189 accredited laboratory.
• Experience of portfolio supervision.
• Experience of resource management - staff, reagents, and consumables.

Educations, Training and Qualifications

Essential

• MSc or working towards an MSc qualification or experience of working in a Band 7 capacity.
• HCPC registration.
• IBMS Specialist Portfolio.
• Active CPD portfolio and plan.
• IBMS Advanced Specialist Diploma (ASD) in Histological Dissection

Skills

Essential

• Oral and written communication skills.
• Ability to transmit information to other healthcare professionals.
• Effective interpersonal skills.
• Analytical skills.
• Able to perform a wide range of complex analytical techniques.
• Maintenance and troubleshooting on analytical equipment and assay issues.
• Perform and review QA, including reports and interpret within scope of practice.
• Planning and organisational skills.
• Prioritise own workload that will include several ongoing tasks.
• Supervise and organise a team of Biomedical Scientists and Biomedical support workers.

Desirable

• Basic IT skills to include use of Microsoft Office package.
• Experience of current Laboratory IT system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Rothwell Road

Northamptonshire

NN1 5BD

United Kingdom

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

10. Check against clinical letters to ensure appropriate follow up arrangements/investigationsare in place. Rectify if not.11. Allocate and check the work of other staff12. Ensure sickness absence and annual leave of clinical staff is reported.13. Assist with the investigation and compilation of responses to complaints/incidents, helpingto ensure this is done with the optimum deadlines set by the Trust.14. Work from initiative using own judgement, acquired knowledge and tact to deal with queriesand resolve situations or refer to appropriate person.15. Carry out appraisals as appropriate16. Organise and order stationery as appropriate.17. Ensure all junior staff mandatory training is up to date and report accordingly.18. Deal with enquiries either on the telephone of face to face from patients, consultants, juniordoctors and colleagues in an appropriate manner.19. Ensure all correspondence relating to patient care is acted upon in a timely manner.20. Accurate check of patient demographics using the Patient Administration System (PAS),including registration screen, checking patients details are correct, and tracking of casenotes.21. Assist with audit/research data collection as required.22. Obtain information as requested by line manager23. Be able to work as part of a team, promote effective flows in the department to cover leaveto ensure office runs smoothly.24. Train new and junior members of the team within own work area as required by linemanager.25. Attend appropriate training and education sessions at the request of manager.26. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying.Aug 2021Participate in housekeeping of office environment.27. Work with managers to review working practices, ways of working and find solutions toproblems.28. Implement policies and procedures for own area.29. Record and input data onto databases and systems as appropriate30. To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheetsfor medical secretaries.* Any other duties required by line managerEducation and training developmentAttend required training.Train others in own area/skillsEquality and DiversityIt is the responsibility of every member of staff to understand our equality and diversit

Person Specification

Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent or higher
• RSA/OCR Typing/Word processing Level 3 or equivalent
• RSA/OCR Audio typing Skills Level 3
• Knowledge of medical terminology
• Secretarial Qualification or equivalent experience

Desirable

• ECDL or equivalent
• Shorthand

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Demonstrable experience working in an NHS office environment as a medical secretarial

Skills/Ability/Knowledge

Essential

• Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
• Excellent Organisation Skills
• Excellent Word Processing and Keyboard Skills
• Ability to organise workload effectively and prioritise to meet deadlines
• Ability to work individually or as part of a team
• Legible handwriting
• Experience or supervising and motivating a team
• Time Management Skills
• Excellent interpersonal and influencing skills

Desirable

• Knowledge of internal PAS system
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Capability to adapt to most situations
• Eager to learn
• Ability to maintain control of stressful/sensitive situations

Other requirements

Essential

• Comply with Trust policies and procedures
• Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
• Ability and willingness to undergo further training in accordance with the needs of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen

Thomas Drive

liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To provide a comprehensive service to consultants and speciality teams including nursepractitioners/clinicians.2. Keep diary up to date, arrange appointments, and arrange travel and accommodation.3. Operate an effective bring forward system and filing system.4. To manage and maintain 18 week pathways including tertiary referrals to external trusts,and ensure these are accurately recorded on PAS system. Keep track of referrals toensure patient is reviewed promptly. Check that follow up appointments are arranged inconjunction with Referral to Treat (RTT) patient pathway.5. Mentor, train and supervise relevant staff as required. Deal with annual leave requests andsickness absence return to work interviews.6. Support consultants in non clinical activities role by preparing presentation documentsusing relevant packages and arranging meetings, set agenda, circulate agenda/supportingpapers as appropriate, and take minutes at meetings.7. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keepconsultants informed of junior doctor leave, as it could have an effect on the service.8. Organise and maintain consultants admissions. Cancel and add patients to the waiting list,as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting listoffice, anaesthetic department and ward. Complete and amend theatre lists appropriately.9. Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate. Maintain an effective track on inpatient referralsto ensure patient is reviewed promptly.10. Check against clinical letters to ensure appropriate follow up arrangements/investigationsare in place. Rectify if not.11. Allocate and check the work of other staff12. Ensure sickness absence and annual leave of clinical staff is reported.13. Assist with the investigation and compilation of responses to complaints/incidents, helpingto ensure this is done with the optimum deadlines set by the Trust.14. Work from initiative using own judgement, acquired knowledge and tact to deal with queriesand resolve situations or refer to appropriate person.15. Carry out appraisals as appropriate16. Organise and order stationery as appropriate.17. Ensure all junior staff mandatory training is up to date and report accordingly.18. Deal with enquiries either on the telephone of face to face from patients, consultants, juniordoctors and colleagues in an appropriate manner.19. Ensure all correspondence relating to patient care is acted upon in a timely manner.20. Accurate check of patient demographics using the Patient Administration System (PAS),including registration screen, checking patients details are correct, and tracking of casenotes.21. Assist with audit/research data collection as required.22. Obtain information as requested by line manager23. Be able to work as part of a team, promote effective flows in the department to cover leaveto ensure office runs smoothly.24. Train new and junior members of the team within own work area as required by linemanager.25. Attend appropriate training and education sessions at the request of manager.26. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying.Participate in housekeeping of office environment.27. Work with managers to review working practices, ways of working and find solutions toproblems.28. Implement policies and procedures for own area.29. Record and input data onto databases and systems as appropriate30. To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheetsfor medical secretaries.

Person Specification

Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent or higher
• RSA/OCR Typing/Word processing Level 3 or equivalent
• RSA/OCR Audio typing Skills Level 3
• Knowledge of medical terminology
• Secretarial Qualification or equivalent experience

Desirable

• ECDL or equivalent
• Shorthand

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Demonstrable experience working in an NHS office environment as a medical secretarial

Skills/Ability and Knowledge

Essential

• Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
• Excellent Organisation Skills
• Excellent Word Processing and Keyboard Skills
• Ability to organise workload effectively and prioritise to meet deadlines
• Ability to work individually or as part of a team
• Experience or supervising and motivating a team
• Time Management Skills
• Excellent interpersonal and influencing skills
• Legible handwriting

Desirable

• Understanding of Trust internal policies as appropriate
• Knowledge of internal PAS system

Qualities/Attributes

Essential

• Capability to adapt to most situations
• Eager to learn
• Ability to maintain control of stressful/sensitive situations

Other requirements

Essential

• Comply with Trust policies and procedures
• Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
• Ability and willingness to undergo further training in accordance with the needs of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree

Lower lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information.

We appreciate how useful AI can be in todays workplace. For this application though, we want to understand your own thoughts and experience. We will be checking applications for AI usage, and those that appear to be significantly AI-generated may be subject to additional scrutiny.

Person Specification

Experience

Essential

• Previous experience of supporting or caring for people in either an employment, voluntary capacity or personal capacity for a minimum of 1 year
• Experience working part of a team
• Experience of following support plans, care plans or risk assessments

Desirable

• Previous learning disability day service or social care experience
• Experience of supporting people with complex health needs, epilepsy, dysphagia, diabetes or positive behaviour support needs
• Experience of joint working with families, carers, advocates or other professionals

Qualifications

Essential

• Literacy and numeracy skills at Level 2 or equivalent level of competence
• Level 2 qualification in Health and Social Care, equivalent experience or willing to complete within 18 months of appointment

Desirable

• Care Certificate
• Basic Food Hygiene Certificate
• Relevant Learning Disability or Autism Awareness Training
• Epilepsy Awareness
• Moving and Handling Training

Other

Essential

• Ability to work flexibly with regard to working hours/arrangements, which may include early morning working
• Ability to safely use a range of moving and handling equipment i.e. moving and handling, push/pulling wheelchairs/using hoist equipment
• Ability to work in a variety of settings
• Ability to demonstrate commitment to CPG core values

Desirable

• Understanding of how to promote service-user choice, participation and outcomes within a day-service environment

Knowledge & Skills

Essential

• Understanding of person-centred support and the needs of adults with learning disabilities
• Good verbal, written and adapted communication skills, including listening, empathy, compassion and patience
• Ability to work effectively as part of a team and share relevant information appropriately
• Ability to support personal care, daily living skills, meaningful activity, group activities, community access and independence
• Ability to maintain accurate, factual and timely written or electronic records
• Awareness of safeguarding and ability to recognise and report abuse, neglect, exploitation, avoidable harm, incidents or changes in need
• Awareness of health and safety, infection prevention and control, confidentiality, data protection and professional boundaries
• Ability to follow support plans, care plans, risk assessments, healthcare plans and agreed service procedures
• Ability to deal appropriately with service users who may demonstrate challenging behaviour

Desirable

• Signalong or Makaton experience.
• Knowledge of positive behaviour support and proactive approaches to distress.
• Awareness of the Mental Capacity Act, consent and the Care Act 2014.
• Knowledge of risk assessments, person-centred planning and health promotion
• Experience of supporting people who use communication passports or other alternative communication approaches

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Plus Group

Address

Cromwell Road Resource Centre

402 Cromwell Road

Grimsby

DN31 2BH

United Kingdom

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Job description

Job responsibilities

To assist in the successful running of Cardio-Respiratory services here at RLH. You will be directly responsible for the performing and interpretation of highly technical investigations.

You will be responsible for performing high accuracy in:

• Cardiac catherisation
• Exercise tolerance testing
• Stress/ dobutamine echo
• Ambulatory ECG analysis
• Community ECG analysis
• Tilt Table Testing

Future opportunities to achieve specialist training will be considered.

Please refer to attached Job Description

previous applicants need not apply

Person Specification

Qualifications

Essential

• BTEC HNC MPPM or equivalent
• BSc Clinical Physiology or equivalent / working towards
• Registered with RCCP / working towards.

Desirable

• ILS/ALS, ASCST and/or MSCST
• ECDL certificate
• Member of SCST
• Post graduate qualification

Experience

Essential

• Post graduate experience within clinical Cardio respiratory undertaking a range of invasive and non-invasive procedures.
• Assess patients continuously

Desirable

• Significant proportion of experience spent in non-invasive cardiology procedures
• Previous experience with invasive cardiology procedures
• Evidence of CPD from a range of clinical cardiology sources
• Post graduate training in Cardio respiratory physiology

Knowledge

Essential

• Diagnosing and reporting life threatening conditions

Desirable

• Practical knowledge of Microsoft Word, Excel, Outlook, PowerPoint

Skills

Essential

• Good communication skills
• The ability to work as part of a team
• Ability to concentrate for long periods of time
• Dexterity & ability to manipulate equipment.
• Preparing complex reports for various investigations/ Excellent organisational skills
• Dealing with frequent interruptions/ Unpredictable workload
• Ability to work to deadlines/ Ability to work under pressure and in emotive environment

Other

Essential

• Patient focussed
• Deal With being frequently exposed to unpleasant conditions eg body fluids and odours
• Deal with exposure to distressing circumstances such as death, aggression, verbal abuse.

Desirable

• 4 Undertaking training in specific speciality leading to BSE,BPEG, NASPE,ARTP
• Commitment to, and involved in delivery of training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Hospital site

Prescot Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

COMMUNICATION

• Deal efficiently and courteously with queries and correspondence, both written and verbal from a wide range of internal and external customers.
• Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.

INFORMATION RESOURCES, ANALYSIS AND DECISION MAKING

• Input information as required onto a range of corporate systems and service-specific platforms.
• Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.

PLANNING & ORGANISATION

• Provide support to senior officers as required, including organising and attending meetings as required, and taking minutes and action notes where requested.
• Contribute to the design, implementation and maintenance of high-quality management information systems and business support activities, providing comprehensive advice to stakeholders.

PATIENT/CLIENT CARE

• Deal efficiently and courteously with queries and correspondence, both written and verbal from a wide range of internal and external customers.

POLICY & SERVICE DEVELOPMENT

• Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate to managers within agreed timescales and procedure.

FINANCIAL & PHYSICAL RESOURCES

• Procure, monitor, and maintain office stationery and equipment, ensuring changes are made in line with procedures, budgets and agreed timescales.

RESEARCH, DEVELOPMENT & AUDIT

• Provide accurate research and analysis support where required and produce a range of high-quality communication, such as emails, reports and briefing notes for various audiences and purposes including complex, confidential, and sensitive correspondence.

Person Specification

Qualifications

Essential

• Educated to at least NVQ level 4 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

• Demonstrable experience of working in a business support or administrative role support.
• Managing filing and/or cataloguing systems
• Experience of dealing with a range of office systems and undertaking desktop research to support service delivery
• Demonstrable experience of taking action to reduce inequalities

Knowledge

Essential

• Able to use Microsoft office and capable of developing competency on a range of bespoke case management platforms.
• Good literacy and numeracy skills with an ability to undertake calculations and produce letters and other documentation.
• Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information.

Competencies

Essential

• Good interpersonal and communication skills and an ability to communicate clearly, concisely, accurately and in ways that promote understanding.
• Good levels of emotional intelligence, including high levels of empathy.
• Well organised, completes work on time and to required standard and is capable of prioritising own workload to meet deadlines.
• Able to interpret rules and guidelines and know when something needs to be referred to supervisor.
• Able to take minutes, including where this relates to unfamiliar subject matter.
• Able to process potentially distressing or emotional subject matter.
• Ability to work flexibly and creatively as part of an effective team.
• Able to work with uncertainty, change and ambiguity.

Other

Essential

• Self-motivated and able to deal with a demanding workload and deliver consistently to deadlines
• A desire to make a difference.
• Evidence of a commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

The Tootal Buildings

56 Oxford Street

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

1.0 Job Title: Medical Administrator / Receptionist

2.0 Location: Neasham Road Surgery

3.0 Grade: Administration & Clerical

4.0 Responsible to: Assistant Practice Manager /

Practice Business Manager

5.0 Line Manager: Office Manager / Assistant Practice Manager

6.0 Job Purpose / Summary:

Reception:

To support the Partners and Practice Management to deliver a quality service to patients through the provision of an effective and efficient reception service.

7.0 Dimensions of the job:

Reception:

To provide an effective reception administration service.

To operate computer systems for the dimensions of the role.

To manage telephone service and provide efficient telephone service

To carry out any other tasks allocated by management

8.0 Knowledge, Skills, and Experience Required:

Communication: To have excellent communication skills both verbal and non -verbal.

Qualifications: NVQ Level 2 and above in Customer Service or / and Business Administration

Computer certificate

3 x GCSE grade C and above

Experience: To have experience of working with the general public, preferably within the primary health environment, although not necessary.

To have good IT skills

To have experience of delivering a high quality customer service.

Experience of Systmone system desirable but not necessary.

Experience of Microsoft packages.

9.0 Main duties and Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes for surgeries and update as necessary

Filing post in medical records if applicable

Scanning / photocopy as requested

Ensuring messages and information is passed on to relevant members of staff or outside agencies

Distributing clinical documents to clinical staff

Actioning tasks assigned by Clinicians and passing on relevant information.

Reception.

Receiving patients and consulting with members of practice team

Handing completed repeat prescriptions to patient and checking name and

address.

Be able to cover all reception position as necessary

Explaining surgery procedures as required

Appointments

Process appointment requests for today / future appointments from patients by

telephone and in person.

Deal with visits requests

Scanning of documents on to patient electronic records, if required

Telephone

Have working knowledge of telephone system, during and after hours.

Provide an efficient system of answering the telephone using a courteous and

friendly manner

Other Tasks

Ensure reception area is kept tidy and ready for use

Ensure building security have thorough knowledge of doors/windows/alarm.

Provide refreshments if requested

Any other tasks allocated by the Practice Management

Computer

General data input and information retrieving

Registrations of new patients computer data entry and medical records.

Process change of patient details e.g. change of address both electronically and

paper records

Support work of Prescription Line by processing repeat prescription request in accordance with practice guidelines as and when necessary.

Scanning clinical documents into patient records if required

Opportunistic data checking of patient demographic details

10.0 Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

11.0 Communications and Working Relationships:

Internal:

Practice Business Manager, Assistant Practice Manager, Office Manager, Doctors, Practice Nurses and Administration team members

External:

Patients, Pharmacists, Acute Sector personnel, Midwives, Health Visitors, CPN, District Nurses, Care Home staff and visiting Staff.

12.0 Personal and People Development:

Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually, including the preparation and update of Personal Development Plans

13.0 Health and Safety Responsibility:

It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Practice` Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the Practice` legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.

14.0 Clinical and Corporate Governance:

All managerial and supervisory posts will ensure compliance with the Practice` policies and procedures and clinical guidelines.

15.0 Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

16.0 General

This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services.

Person Specification

Experience

Essential

• To have experience of working with the general public, preferably within the primary health environment, although not necessary.
• To have good IT skills To have experience of delivering a high quality customer service.
• Experience of Systmone system desirable but not necessary.
• Experience of Microsoft packages.

Desirable

• To have experience of working with the general public, preferably within the primary health environment, although not necessary.
• To have good IT skills To have experience of delivering a high quality customer service.
• Experience of Systmone system desirable but not necessary.
• Experience of Microsoft packages.

Qualifications

Essential

• NVQ Level 2 and above in Customer Service or / and Business Administration.
• Computer certificate.
• 3 x GCSE grade C and above.
• Systmone experience.

Desirable

• As above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Neasham Road Surgery

Address

The Surgery

186 Neasham Road

Darlington

County Durham

DL1 4YL

United Kingdom

Employer's website

https://www.neashamroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Record all batch numbers and expiry dates, input the data onto the pharmacy computer and put the stock away by the end of the working day to maintain the efficiency of the pharmacy stock system.

Ensure that all stock is rotated within pharmacy and that the oldest stock or stock with the shortest expiry is used first to minimise wastage.

Maintain the cleanliness and tidiness of the stores area and yard, disposing of hazardous and non-hazardous waste in accordance with local policies in order to adhere to Trust and local health and safety procedures.

Maintain the availability, and label accordingly, the clinical and cardboard waste containers in order to comply with Trust policy.

Participate in the bonding of hazard recalled products in accordance with the hazard recall procedure.

Ensure all goods for return are labelled and documented in accordance with stores procedures to minimise wastage.

Maintain stores security and safe custody of pharmaceuticals ensuring that access is only given to authorised personnel.

Participate in the delivery/collection of pharmaceuticals to and from other departments within the hospital and within UHL to maximise a timely and accurate supply.

To ensure that unlicensed products are bonded appropriately and that all documentation is available for release of the product by a qualified person.

To participate in the training of staff, as appropriate, including pharmacists, pre-registration pharmacists, technicians, student technicians and assistants.

A full description of the role is available in the attachment

Person Specification

Training & Qualifications

Essential

• Hold QCF/NVQ Level 2 certificate or equivalent in Pharmacy Services, or be willing to complete within 12 months
• GCSE grade C (or equivalent) in English and Maths
• Clear, legible handwriting
• Willingness to undertake on the job training to develop knowledge of pharmacy procedures and protocols

Desirable

• Computer literate

Experience

Essential

• Previous storekeeping experience Knowledge of Health & Safety policies, Risk assessments

Desirable

• Lifting and handling experience
• Forklift experience
• Data Imputting experiance

Communication and relationship skills

Essential

• Good written and verbal communication

Desirable

• Customer Service Experiannce

Analytical and Judgement skills

Essential

• Knowledge and understanding of how to deal with related non-routine activities, such as answering first level queries

Planning and Organsiation skills

Essential

• Ability to work as team member and work alone as required
• Methodical and organised
• Time management skills
• Accurate and attention to detail

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Other requirements specific to the role

Essential

• Able to accept direction
• Personal Effectiveness (courteous etc
• Flexible/motivated

Equality and Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data inputting. Experience of minute taking is desirable as you will be required to attend MDT and Professional meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Person Specification

Trust Values

Essential

• Demonstrate Trust Values

Qualifications

Essential

• Good General Education (eg. GCSE English and Maths A-C)
• QCF Business Administration Level 2 - or equivalent qualification / experience/ willing to work towards completion of this
• QCF Customer Service Level 2 - or equivalent qualification / experience/ willing to work towards completion of this

Knowledge and Skills

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Advanced keyboard / IT skills Including audio typing
• Ability to manage and prioritise own and other's workload and use own initiative
• Ability to audio-type
• Understanding of working in a supervisory role
• Good organisation skills and ability to multitask
• Good time management skills
• Good knowledge and understanding of reception / office procedures
• Ability to take and transcribe notes of meetings in a timely manner
• Ability to maintain relevant recording and information systems
• Understand confidentiality and apply the principles in every day working practice

Experience

Essential

• Experience of working in a busy office / customer care environment
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Personal Attributes

Essential

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Longford Primary Care Centre

Longford Road

Coventry

CV6 6DR

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Liaise with patients, doctors, nurses and other practice staff.
• Liaise with district and community staff.
• Maintain a high level of confidentiality at all times.
• Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.
• Carry out general housekeeping in dispensary, including floor cleaning and wiping work surfaces and cupboards.
• Prepare medications for dispensing as per prescriptions.
• Hand out dispensed medications and scripts, ensuring back of script is completed correctly.
• Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates.
• Collect and record any fees due.
• Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice policy.
• Record private scripts.
• File processed scripts.
• Produce medication labels.
• Write up legal records i.e. controlled drugs.
• Report any errors in dispensary to lead GP and Practice Manager.
• Operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
• Checking expiry dates on medications and ensuring proper storage conditions are observed when stock rotating.
• Endorse prescriptions ready for submission to PPA each month. Prepare end of month paperwork for submission to PPA.
• Deal with patient returns, recording as necessary. Deal with out of date items in line with process.
• Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
• Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
• Take prompt action in response to any drug alert bulletins that may be received from time to time.
• Ensure that refrigerated items are stored at the appropriate temperature and maintain a temperature control record/logbook/record on Clarity Team Net.
• Maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
• Be aware of dispensary security at all times.
• Carry out medication reviews as appropriate.
• Work in a professional manner at all times.
• Work with the team and practice manager to conform to the standards in the Dispensing Services Quality Scheme.
• Be pro-active in suggesting and developing new initiates to improve the dispensary.
• Prioritise tasks and work under own initiative.
• Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (or equivalent Dispensing Assistant qualification) is essential.
• Previous experience in a primary care dispensing environment or community pharmacy.
• Strong communication skills and a professional manner.
• Ability to work accurately under pressure in a busy environment.
• A commitment to patient confidentiality and safeguarding.

Desirable

• Experience using SystmOne is highly desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Job Summary:

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

2. Job Responsibilities:

The post holder will:

2.1 Strategic Management and Planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners, identifying potential threats and opportunities.

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.

Assess and evaluate accommodation requirements and manage development and expansion plans.

2.2 Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Liaise closely with all other members of the Primary Health Care Team.

2.3 Budget and Financial Management.

Ensure good financial management of all practice funds and practice budgets, seeking to maximise income.

Through negotiation with the CCG and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources.

Understand and report on the financial implications of contract and legislation changes.

Manage practice accounts using Xero; submit year-end figures promptly and liaise with the practice accountant.

Maintain NHS pension YTD figures and submit timely monthly and annual information to POL.

Submit monthly report to the accountant for payroll purposes and monitor staff absence to make necessary adjustments to individual staff salary.

Monitor cash-flow, prepare regular forecasts and reports to the partners.

Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.

Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

2.4 Information Management and Communication

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data protection rules

Keep abreast of the latest development in primary care IT.

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.

Ensure that the practice has effective security and integrity of data, and disaster recovery plans in place.

Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.

Manage requests for access under the Freedom of Information Act

The post-holder should recognise the importance of effective communication and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

2.5 Patient Services

Adopt a strategic approach to the development and management of patient services in accordance with local and national guidelines.

Ensure that the practice complies with NHS contractual obligations in relation to patient care and assess practice performance against patient access and demand management targets.

Maintain registration policies and monitor patient turnover and capitation.

Oversee and/or develop repeat prescribing systems.

Oversee and/or develop and manage an effective appointment system.

Oversee and/or organise surgery timetables, duty rotas and holiday cover.

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Liaise with patient groups.

Reviewing and updating the practice information leaflet, practice publicity and health education material.

2.6 Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2.7 Quality:

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Provide information for both clinical and financial audit. And participate in audit where appropriate.

Develop policies, practice protocols and procedures, review and update as required.

2.8 Premises and Equipment

Ensure adequate cleaning, maintenance, safety, and fire prevention and general security of the premises and equipment.

Provide staff training in all necessary areas of maintenance, safety, fire prevention and general security of the premises.

2.9 Health & Safety:

Ensure compliance with legislation relating to health and safety.

Develop, institute and organise health and safety policies and procedures.

Using personal security systems within the workplace according to practice guidelines

Identifying and report the risks involved in work activities and undertaking such activities in a way that manages those risks.

Ensure effective training on health and safety procedures for all members of the practice team.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up undertaken.

2.10 Equality and Diversity:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

3. Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

4. Other

Prepare and issue to registrar GPs, medical students etc appropriate information package on introduction to the practice.

Together with the Trainer plan, develop and monitor the effectiveness of the induction and training provided for the registrar GP, medical students etc.

Person Specification

Qualifications

Essential

• GCSE, 5 Grade C or above.
• A level or equivalent.
• Good standard of education with excellent literacy and numeracy skills.

Desirable

• Continuing personal development e.g. management course
• A leadership/management/business management qualification.

Experience

Essential

• Experience of working with the general public.
• Experience of leading and motivating a team.
• Good communication
• Trustworthy, honest and reliable.
• Good sense of humour.
• Relevant Health and Safety experience.
• Experience of chairing meetings, producing agendas and minutes.
• 2-3 years working at supervisory level.
• Proven experience in personnel and training.
• A thorough understanding of GDPR

Desirable

• Management experience within the NHS or in Practice Management.
• Experience of financial management
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience
• Good understanding of the NHS role and functions of Primary Care and ICB/NHSE.
• Experience of Xero accounts system.
• Experience of using SystmOne clinical System

Knowledge, Skills and Personal characteristics.

Essential

• Administration skills.
• Organisational skills.
• Excellent communication skills including report writing skills.
• Budget management skills.
• IT skills.
• Experience of team working.
• Ability to communicate with all members of the Primary Health Care Team.

Desirable

• Desire to learn and develop new skills.
• Analytical and numeracy skills.
• Take forward IM&T agenda.
• Knowledge of computerised accounting and payroll packages.
• An understanding of NHS Pension scheme
• An understanding of all aspects of payroll & PAYE

Physical attributes and additional factors

Essential

• General good health
• Willingness to work on occasions outside normal office hours.

Desirable

• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tickhill and Colliery Medical Practice

Address

25 St Marys Road

Tickhill

Doncaster

South Yorkshire

DN11 9NA

United Kingdom

Employer's website

https://www.thetickhillsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Applicants must have successfully completed Core Medical Training or Acute Care Common Stem training and have completed Dermatology Specialty training.

Essential criteria:

UK CCT in Dermatology (or equivalent)

Demonstrated interest in medical dermatology

Ability to work in team

Ability to support and supervise junior staff

Person Specification

Knowledge and Experience

Essential

• oUp to date Knowledge and experience of dermatology
• oKnowledge of NHS priorities with reference to Dermatology

Desirable

• oBroad range of IT skills

Skills and Abilities

Essential

• oEvidence of thorough and broad training and experience in dermatology
• oAble to take responsibility for delivering service without direct supervision

Desirable

• oEvidence of a special interest and expertise that complement those of other consultants in the department and is consistent with the trust service strategy.

Qualifications and Training

Essential

• oFull and specialist registration with the General Medical Council (GMC) in Dermatology
• Or oEligible for specialist registration with six months of interview
• Or oHolder of Certificate of Completion of Training (CCT) or evidence of within six months of award of CCT or equivalent by date of interview

Desirable

• oHigh academic qualifications eg MSc, MD or phD

Additional and Aptitudes

Essential

• oAbility to communicate effectively with patients, relatives, clinical colleagues, support staff and other colleagues.
• oGood knowledge of, and ability to use spoken and written English.
• oAbility to present effectively to an audience, using a variety of methods, and to respond to questions and queries.
• oAbility to develop effective working relationships on and individual basis with all levels of staff both within and across divisions.
• oAbility to be a flexible team member

Management & Leadership

Essential

• oEvidence of management training and evidence of learning from it.
• oAbility to organise efficient and smooth running of specialist service.
• oAbility to cope with and effectively organise the workload of a consultant
• oAbility to practice independently as a consultant
• oAbility to work under pressure and cope with setbacks
• oAbility to take on responsibility and show evidence of leadership

Desirable

• oDemonstration of knowledge of NHS management structures
• oManagement Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Infirmary

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)