Job summary

This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas - 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.As a Call Handler you will be the main point of contact for the person at the other end of the line.

• Manage a variety of calls from a wide range of different patients with care and compassion
• Complete patient assessments over the phone
• Where applicable, provide clear, correct advice that could potentially save a life whilst remaining calm under pressure
• Provide reassurance in what may be a very distressing situation

Handling a wide range of calls & thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength. You will be supporting unwell & upset patients at their time of need, which will make a difference to lives. It requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

Course Dates: January 2027

Main duties of the job

This is a highly pressurised environment where you may be in contact with people in extremely vulnerable or stressful situations; our callers can be upset, angry, anxious or hysterical.For this we ask you would need to be confident in dealing with a range of people in varying situations, able to work in a fast-paced environment and must be adaptable to change quickly.Your role is to gather as much information as possible, assess the call, and provide clear, correct advice or instructions that could potentially save a life, remaining calm and reassuring under pressure. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.You will need good data entry skills and a high standard of keyboard/typing ability. Experience in a call centre or customer service environment is advantageous. We are seeking individuals with a passion for excellent customer service, strong communication skills, and the resilience to thrive in a role that is both challenging and rewarding.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-5293

Job locations

Broughton HQ

Preston

PR3 5LN

United Kingdom

Job description

Job responsibilities

Due to the nature of the hours only applicants over the age of 18 can apply for this role.

Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required.

• You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes.
• To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window)
• Staff will tend to work 3 out of 4 weekends.
• Staff will have 4-6 weeks notice of their allocated shifts.
• Where possible Rest Days will be scheduled together.
• rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances

Training:Full training will be given to the successful candidates.

You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme.

Assessment Centre; W/C - 19.10.2026 (These dates are subject to change)

Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler

Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours

Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.

Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

We have profiled in some sessions to support the recruitment for the next round of Manchester and Broughton going live on the 28th September- so if you can include the below to the advert in BOLD for people to select the dates, they wish to attend that would be great.

Support Sessions

We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process.

To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session,

ICC Call Handler Support Session Registration Manchester and Broughton. Fill in form

Job description Job responsibilities Due to the nature of the hours only applicants over the age of 18 can apply for this role. Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required. You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes. To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window) Staff will tend to work 3 out of 4 weekends. Staff will have 4-6 weeks notice of their allocated shifts. Where possible Rest Days will be scheduled together. rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances Training:Full training will be given to the successful candidates. You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme. Assessment Centre; W/C - 19.10.2026 (These dates are subject to change) Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits. Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. We have profiled in some sessions to support the recruitment for the next round of Manchester and Broughton going live on the 28th September- so if you can include the below to the advert in BOLD for people to select the dates, they wish to attend that would be great. Support Sessions We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process. To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session, ICC Call Handler Support Session Registration Manchester and Broughton. Fill in form

Person Specification

Skills & Competencies

Essential

• Keyboard / data entry skills.
• Competent and confident user of computer-based information systems.
• Demonstrable verbal & written communication skills.
• Ability to follow and interpret policy and procedures.
• Demonstrable effective listening, analytical and decision making skills
• Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion

Qualifications, Knowledge & Experience

Essential

• Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience.

Values & Behaviours

Essential

• Proactive in identifying opportunities for improvement and innovation.
• Ability to work as part of a team
• Ability to use own initiative
• Maintaining and understanding client confidentiality
• Excellent interpersonal skills
• Evidence of self-development and assisting others to develop
• Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering.
• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Focus on constructive evaluation and challenge of own and team performance.
• Commitment to providing service that meets the changing needs of healthcare.
• Ability to work effectively in a team, providing support as appropriate, to achieve shared goals.
• Ability to demonstrate Resilience.
• Able to cope under pressure and deal tactfully with difficult situations.
• Demonstrable evidence of empathy and social understanding.

Person Specification Skills & Competencies Essential Keyboard / data entry skills. Competent and confident user of computer-based information systems. Demonstrable verbal & written communication skills. Ability to follow and interpret policy and procedures. Demonstrable effective listening, analytical and decision making skills Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion Qualifications, Knowledge & Experience Essential Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience. Values & Behaviours Essential Proactive in identifying opportunities for improvement and innovation. Ability to work as part of a team Ability to use own initiative Maintaining and understanding client confidentiality Excellent interpersonal skills Evidence of self-development and assisting others to develop Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering. Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable. Focus on constructive evaluation and challenge of own and team performance. Commitment to providing service that meets the changing needs of healthcare. Ability to work effectively in a team, providing support as appropriate, to achieve shared goals. Ability to demonstrate Resilience. Able to cope under pressure and deal tactfully with difficult situations. Demonstrable evidence of empathy and social understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton HQ

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton HQ

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job summary

The Department of Ophthalmology is seeking a part-time (8 PA' s) fixed-term 6 months, Locum Consultant specialising in neuro-ophthalmology and uveitis, to join a dynamic, enthusiastic and forward-thinking team. The department is currently involved in many exciting initiatives and we are looking for an individual with appropriate skills to complement the existing Medical Eye Unit team and help keep the service in the forefront of clinical and academic excellence. The department offers a wide range of sub specialty ophthalmic services to patients. The new locum consultant will help run and develop these services and have particular responsibility for developing the Medical Eye Unit (Neuro-ophthalmology & Uveitis/Sclerites) service. They will be expected to take an active role in audit and governance and to participate in the teaching programs of the department. This is an excellent opportunity to join a first-class team in an active and progressive central London teaching hospital environment.

Main duties of the job

This is a part time (8 PA's) Locum consultant post. The post holder will be part of the Medical Eye Unit at St Thomas' hospital. The post holder will participate in the diagnosis and management of patients in outpatients, including patients currently admitted under the care of other medical or surgical teams.

The post holder will be expected to take an active role along with the other sub speciality consultants in delivering and further developing the service. This is an exciting opportunity to shape the service to ensure the Trust continues to deliver excellent ophthalmic care well into the future.

About us

The Trust consists of Guy's Hospital, St Thomas' Hospital, Evelina London Children's Hospital, Royal Brompton & Harefield Hospitals, and both adult and children's community services in Lambeth and Southwark.

The Trust provides a full range of hospital services for our local communities in Lambeth, Southwark and Lewisham, as well as specialist services for patients from further afield, including, cardiothoracic, women's and children's services, kidney care, cancer and orthopaedics. The Trust has one of the largest critical care units in the UK and one of the busiest A&E departments in London.

GSTT has a strong track record for clinical excellence, teaching and research, and financial management. The Fit for the Future programme aims to improve further our efficiency without compromising quality and safety.

The Trust's reputation for safe, high quality care is among the best in the UK and we strive to put patients at the heart of everything we do. 'Barbara's Story' - a unique and moving staff training film to improve our care for patients with dementia - has been widely recognised as an example of best practice.

The Trust is part of King's Health Partners, one of six accredited UK Academic Health Sciences Centres where world-class research, education and clinical practice are brought together for the benefit of patients. KHP aims to translate cutting-edge research and existing best practice into excellent patient care.

Job summary

We have an opportunity for an experienced senior administrator in our Core 13 Paediatric Liaison Service (PLS) which is part of the Children and Young People's Service (CYPS) Crisis Pathway

Our CYPS Crisis Pathway supports young people across Surrey who are experiencing mental health crisis and require intensive support.

In this role you would ensure the smooth running of the Core 13 Paediatric Liaison Service by providing a comprehensive, efficient and high quality secretarial and administrative service to the organisation it serves. The role is based at Theta although you would be expected to work closely with colleagues based at Frimley Park Hospital.

Main duties of the job

• Responsible for providing confidential administrative support to the team, including the organisation of meetings/events and admin recruitment processes.
• Deal with the day-to-day demands in the Department and aim to resolve any problems, whilst using own initiative to ensure that urgent matters are dealt with proactively.
• Co-ordinate team rotas (i.e. Record Keeping Audits etc.), including assisting with Erostering
• Prepare documents for meetings and distribute them beforehand. Update and maintain the Referral Log and Referral Tracker through liaison with the Crisis Pathway admin team.
• Compile and distribute agendas and meeting invitations (Teams) for local meetings - such as regular Clinical MDT and Business meetings. along with booking any guest speakers.

• Clinic Management - responsible for overseeing provision of leaflets, ordering of supplies via SBS, staff lists (contacts, working hours, equipment log), in-boxes, up-loading, etc.).
• Assisting Core 13 staff with external systems with our Acute General Hospital colleagues and other external provisions associated with Core 13.
• Interface with a broad network of external services and provisions, being able to build on and develop good relationships with health, social care, school and voluntary organisations.

Please see job description document for further information regarding key responsibilities.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Job summary

Youth Justice CAMHS Practitioner role - Mental Health Nurse, Social Worker. Essex MID CAMHS team have an exciting opportunity for a CAMHS Practitioner role co-located within the Mid Essex Youth Justice service. The applicant will provide consultation and support to the Youth Justice team for young people presenting with emotional and mental health difficulties. The role also includes assessment and treatment for young people open to Youth Justice with a range of emotional health needs. The role will be based in Chelmsford but covers the whole of MID Essex including Braintree, Halstead and Maldon. The Essex CAMHS service works to the i Thrive model providing a range of evidence based interventions such as CBT, DBT and trauma informed approaches. The service uses outcome measures to track progress and inform formulation and manage risk. We are looking for clinicians with experience in working with young people who present with complex needs and have experience of working as a part of a multi agency network.

Main duties of the job

- To routinely measure clinical outcomes and deliver evidence-based clinical interventions, both in-line with the CYP-IAPT programme within SET CAMHS. - The post holder will be responsible for delivering clinical interventions within SET CAMHS/Youth Justice settings to children, young people and their families/carers. - To be able to assess and develop plans of care to meet the complex needs of patients with a variety of conditions. This includes brief and longer-term intervention through NICE recommended treatments. - Providing a direct service to children and young people and their families, in an accessible and less stigmatizing environment, based on the best available research evidence, within clinical governance. - To be part of the Youth Justice team, providing support and guidance on mental health presentations in young people and providing direct interventions.

About us

NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

Job summary

We are looking to appoint an enthusiastic, self-motivated and experienced secretary in our Pain Department to provide comprehensive secretarial support within the department.

It is essential that applicants have previous office experience and possess a high level of audio typing skills. You should hold a Medical Secretarial Qualification (or have equivalent previous experience) and are qualified to a minimum of RSA Stage 2 (or equivalent).

The successful applicant will be able be able to work as part of a team while managing their own independent workload and competing priorities. The post holder will have a good understanding of Referral to Treatment (RTT) pathways and the ability to maintain good and reliable records.

Main duties of the job

To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical and nursing team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job summary

Please note: we are unable to provide sponsorship for this position

The Microbiology department at Salisbury NHS Foundation Trust is a busy, friendly laboratory. We are looking for a reliable and self-motivated candidate to manage and lead the Medical Laboratory Assistant team, and to be involved all the role will entail, including supervision and development of staff, problem solving, production of work rotas, and involvement in recruitment.

You will be joining a friendly and well established team who are dedicated to providing a high quality Microbiology to our local population.

Any interested candidates are encouraged to contact the department for an informal discussion prior to application.

All candidates should be aware that there is no clear progression to a Biomedical Scientist role from this post.

Main duties of the job

To learn and maintain good laboratory practice in the interests of the departmental commitment to provide an effective high-quality service.

To effectively supervise, organise and develop the MLA team, under the management of the BMS team managers and laboratory manager, including the maintenance of rotas, the ordering of goods and appraisals.

Please see attached job description and person specification for full details of roles and responsibilities

About us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.

With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.

Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.

We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.

Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum pro rata if part time

Contract

Permanent

Working pattern

Full-time

Reference number

269-SFT9984

Job locations

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ

United Kingdom

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities

Job description Job responsibilities Please see attached Job description and person specification for full details of roles and responsibilities

Person Specification

Education, Qualifications and Training

Essential

• oMust hold level 2/Grade C English and maths (GCSE, Functional skills or equivalent)

Desirable

• oInstitute of Biomedical Science Certificate of Achievement part I/part II

Experience

Essential

• oPrevious experience managing/leading a team

Desirable

• oPrevious experience working in a Microbiology Laboratory

Knowledge and Skills

Essential

• oStrong verbal and written communication skills
• oKnowledge of working in a clinical laboratory
• oExcellent organisation skills
• oKnowledge of using a LIMS and other standard IT packages
• oExperience in problem solving
• oUnderstanding of Health and Safety requirements, including COSHH regulations
• oAbility to deal with urgent work and changing priorities during the working day
• oExperience training other staff members

Desirable

• oUnderstanding of UKAS requirements and ISO standards
• oPrior Microbiology knowledge

Person Specification Education, Qualifications and Training Essential oMust hold level 2/Grade C English and maths (GCSE, Functional skills or equivalent) Desirable oInstitute of Biomedical Science Certificate of Achievement part I/part II Experience Essential oPrevious experience managing/leading a team Desirable oPrevious experience working in a Microbiology Laboratory Knowledge and Skills Essential oStrong verbal and written communication skills oKnowledge of working in a clinical laboratory oExcellent organisation skills oKnowledge of using a LIMS and other standard IT packages oExperience in problem solving oUnderstanding of Health and Safety requirements, including COSHH regulations oAbility to deal with urgent work and changing priorities during the working day oExperience training other staff members Desirable oUnderstanding of UKAS requirements and ISO standards oPrior Microbiology knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ

United Kingdom

Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ

United Kingdom

Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Job summary

This role provides an excellent opportunity for an experienced, motivated and passionate operational services manager, to be responsible for the management of salaried dental services throughout CTM University Health Board.

The dental salaried service sits within the Primary Care and Community Care Group within CTM University Health Board.

The successful candidate will have strong knowledge and experience of managing NHS dental services, particularly within the salaried dental service [Community Dental and the Dental Teaching Unit] Will have proven experience in performance management and service development of a wide range of dental specialities.

We are looking for a manager who can come and make a difference to our team and provide inspirational leadership, alongside day-to-day operational management.

The Service Manager will deputise for the Directorate Manager and have experience of managing teams, with the ability to maintain the supportive team environment and provide opportunities for continued learning and development.

This post is fixed term/Secondment for 12 months due to maternity cover

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Reporting to the Directorate Manager, the post holder is expected to contribute with the senior management team to ensure operational plans and performance are closely managed, by proactively leading and providing solutions to resolve difficult operational issues, in accordance with agreed University Health Board objectives, targets, quality standards and resource constraints, promptly escalating issues which are unable to be resolved.

The Service Manager will have managerial experience in leading teams, and will possess leadership skills to deal competently with difficult issues ensuring that policy is implemented and performance managed on behalf of the Directorate senior management team.

The post holder will support the Directorate Manager and Clinical Director, to provide strategic direction taking lead responsibility for certain operational aspects of business, financial, activity and performance management.

Working closely with the senior management team, the Service Manager will develop and implement the Integrated Medium Term Plan and operational strategies, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements.

Responsible for ensuring that their teams continually deliver improvements to patient services and staff working practices aligned to the principles of Values Based Healthcare.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improveo We treat everyone with respecto We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job summary

*Please note - we may close this advert early once we receive enough applications*

We have an exciting career development opportunity for a Paediatric Junior Sister/Charge Nurse to help lead and manage our growing designated paediatric emergency service. We are a self-contained unit situated within our main A&E Department. We see approximately 50-90 children a day covering all specialities, except minor injury as they are seen within the urgent care centre.

This position offers the opportunity to gain experience in all aspects of paediatric emergency care and management at a senior level when deputising for the Senior Sister. The successful post holder will be supported by the Senior Sister and the Matron for Paediatric ED. There are opportunities to undertake management study days to support your development within this role.

We are seeking professional individuals with the following:

• A NMC registered paediatric nurse
• A passion for quality patient focused care
• Previous experience of paediatric emergency nursing or paediatric ITU/HDU
• A willingness to undertake a leadership role

An interview date is yet to be confirmed.

Main duties of the job

• To act as the shift co-coordinator on a day-to-day basis, providing supervision and support to the multi-disciplinary team.
• Develop, manage and monitor the performance of a team of nurses, ensuring that the highest standards of care and safety are achieved and maintained at all times.
• Promote effective communication and teamwork at all levels.
• Demonstrate clinical leadership skills and evidence of specialist knowledge.
• Assist the Senior Sister/ Charge Nurse, in management of staff within the Emergency Department including human resource management, clinical governance and risk management.
• Contribute toward the strategic and operational development of the department.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Job summary

A unique opportunity has arisen to work with a team who are committed to delivering the highest possible standards of care within the emergency pathway

We are looking for an experienced enthusiastic & dedicated emergency Nurse to ensure staff develop a patient-centered approach that provides clinically effective and safe care.

This is a great opportunity to lead the way training is delivered to new and existing staff, whilst working in partnership with the wider team and other practice educators to improve practice, clinical nursing and service delivery.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the Job Description and Main Responsibilities section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

About us

The department is classified as a trauma unit and we are supported by specialty services such as; critical care, acute medicine, specialist surgery and paediatric specialists. We have a purpose built helipad onsite.

We have a new, state of the art staff facility for staff changing with access to a shower as well as a new staff room and education room.

The department has its own staff retreat for quiet / reflection and the department supports time out in here.

The department also runs wellbeing initiatives and supports staff wellbeing.

Job summary

The Loughborough Renal Unit is looking for an exceptional individual who is passionate about nursing and delivering care. You will be part of a nursing team providing haemodialysis treatment to 75 patients in Loughborough Hospital .

The ideal candidate will have excellent communication skills, with a positive and proactive attitude, and have an ability to work in a team or independently. We are looking for an individual who has the desire to deliver a high standard of care to patients and would like an opportunity to develop their skills within a renal speciality.

Previous experience in Renal/ Haemodialysis is desirable but not essential as full in-house training and support will be given. The team you will be joining is dedicated to the training of both staff and patients.

The management team is highly supportive and visible within the unit

The unit is open from 7am to 11pm Monday to Saturday. The staff work a mixture of 10 and 7.5 hour shifts within these times.

Informal discussion and/or visits are welcome and encouraged.

Main duties of the job

Responsible for assessing, planning, implementing

and evaluating programmes of evidenced-based

nursing care to a group of patients.

Assisting and contributing in the management and

organisation of a haemodialysis unit / clinical area.

Actively contribute to setting and maintaining high

standards of quality nursing care.

Actively participate in the education, development and

supervision of other staff members.

Act as a clinical and professional role model,

Assessing and supporting students and learners on placement within the clinical area.

Work collaboratively and co-operatively with the multi-disciplinary team to meet the needs of patients and their families.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Job summary

We are seeking an enthusiastic, self motivated, forward thinking individual who will be committed to providing high quality care to join us at Wrightington Outpatients.

You must have an interest in tissue viability/wound care and, under supervision, be able to work within the nurse-led dressing service.

Phlebotomy skills and knowledge of IT systems.

There are two vacancies available 1 x 37.5 hours per week and 1 x 28.5 hours per week

Main duties of the job

The role of the Nursing Associate is to work with the multi professional team and the Registered Nurse contributing to the ongoing assessment, providing and monitoring care in line with the service pathways and as agreed with supervising clinician(s). They will monitor the condition and health needs of people within their care on a continual basis in partnership with the multi-professional team.

The Nursing Associate has a breadth of knowledge across the lifespan, providing holistic and person centred care and support for people of all ages and in a variety of settings. The Nursing Associate will help to bridge the gap between Health Care Assistants and Registered Nurses by working independently under the leadership of Registered Nurses, working within the sphere of nursing and care and within all aspects of the nursing process.

Nursing Associates are equipped with the knowledge, understanding, skills, attitudes and behaviours relevant to employment; and will act in accordance with the NMC Code: Professional standards of practice and behaviour for nurses, midwives and nursing associates.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

Job summary

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen for clerical officer to join the team at Royal Alexandra Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Out Patient Department in the Royal Alexandra Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Royal Alexandra Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. This post is 22.5 hours, Monday to Wednesday but, initially could be Tuesday to Thursday.

Previous applicants need not apply for this post

Main duties of the job

The purpose of the role is to:

• Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
• Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job summary

We are looking for motivated and passionate Senior Healthcare Support Workers to contibute to the amazing care already provided on our Paediatric Unit, known as Rainbow Ward based at Royal albert Edward Infirmary.

This role is an integral member of the clinical team. They will assist and support nursing, medical, and other professional staff in the delivery of high standards of holistic family centred care to children and families. Your role as a Senior Healthcare Support Worker is to support our Nursing teams deliver the best care possible to our patients and contribute to the smooth running of our wards and departments.

Please note, due to the working arrangement of 36 hours per week, this role is not eligible for sponsorship.

Please note: Essential criteria for appointment to Band 3 Healthcare Support Worker: NVQ Level 2 in Health and Social Care or Care Certificate. If no appointable candidate meeting the Band 3 essential criteria is identified, the Trust may consider appointing to a Band 2 role only where the candidate meets the Band 2 person specification and where duties and pay reflect Band 2 responsibilities. Any appointment to Band 2 will be subject to a documented selection decision and a clear training plan to support progression to Band 3 once the mandatory qualification is achieved. Please note we are unable to accept online qualifications that are diplomas and not recognised NVQ as they do not meet the RQF (Regulated Qualification Framework).

Main duties of the job

Duties of a Healthcare Support Worker

We know that no two days are the same and it's hard to fit everything on one page, however, the following are an example of the duties our Healthcare Support Workers do every day in their role.

1. Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.

2. Assist qualified nursing and medical staff where requested.

3. Communicate with all members of the team to maintain a good service provision.

4. Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.

5. Prepare and support the patient appropriately during any activity that is to be undertaken.

6. Alert the registered nurse where you notice any changes in the patient's health and well-being or any possible risks.

7. Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed

8. Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.

9. Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.

10. Contribute to own personal development and take an active part in learning opportunities.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

• People at the Heart

• Listen and Involve

• Kind and Respectful

• ONE Team

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

Job summary

We are looking for enthusiastic and highly motivated Band 6 Radiographer's to permanently join the Cross Sectional Team at WWL Teaching Hospitals.

The post is for 37.5 hours per week, part time hours will be considered.Candidates should have a flexible approach to their working hours as this contract will be flexible across 7 day working, including evenings, weekends, nights, stand-by and across multiple sites.

WWL offers cross sectional imaging across 3 sites which includes Wrightington, Wigan and our new state of the art Community Diagnostic Centre (CDC) at Leigh Infirmary. Our portfolio includes 5 Siemens CT scanners and 3 Siemens MRI 1.5T wide bore scanners across all sites and a new 3T MRI at the Wrightington site in 2025.

You must have proven experience of an extensive range of MRI and/or CT procedures and a demonstrable high level of MRI and/or CT scanning knowledge. It is essential to have recent NHS experience. You should have evidence of ongoing CPD activities incorporating current advances in both CT and MRI.

The role will require you to work across all areas in the Trust which includes those that are designated as positive, asymptomatic and negative COVID wards.

Advert may close early if a high volume of quality applications are received.

Evidence of qualifications will be requested on interview and during compliance checks.

Main duties of the job

The successful post holder will-

• Perform such duties as will assist in the provision of an effective and efficient diagnostic imaging service, primarily within CT and MRI.
• Undertake interchangeable working between the MRI and CT departments following completion of the relevant in-house training programmes, demonstrating a flexible approach to work, in line with the requirements of future service developments and expansion of services.
• Participate in the CT night rotation and out of hours CT standby service to cover the CT night service in the event of unplanned sickness.
• Work flexible hours to meet the demands of the service across 7 days and multiple sites, this will also include night shift rotation.
• Work within the CT/MRI department, providing leadership and training to more junior staff.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

Job summary

The successful candidates will have a major interest in orthopaedic trauma management with particular focus on pelvic and acetabular trauma. An elective interest will also be accommodated assuming it fits with the needs of the department. They will be one of 2 lead trauma consultants within one of the 4 orthopaedic trauma teams, each team being made up of 4 consultants. The more senior trauma lead consultants within each clinical team will provide mentorship to the successfulcandidates and joint operating is encouraged for more complex cases.

They will be based mainly at the University Hospital site and will take on the continued management of multiply injured patients. The successful candidates will have a central role in the ongoing development of trauma pathways and the trauma service as a whole. The on-call rota is approximately 1 in 8 and the successful candidate will be expected to take a full part in the adult trauma rota.

Main duties of the job

Consultant appointments are made to the University Hospital Coventry & Warwickshire NHS Trust; as services are developed and changed, the base of posts may alter and any employee of the Trust will be expected, within an agreed clinical strategy, to move his/her sessions as the service requires.

In particular, your attention is drawn to the fact that the post advertised may include routine evening and week-end working as part of the working arrangements for the new hospital the details of which are currently under discussion. The specific scheduling of such activities would be subject to mutual agreement and may be agreed at a later date in the future.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

Job summary

We are looking for an organised, confident and proactive Digital Navigator to join our busy and friendly team at Lea Wharf Medical.

The Digital Navigator plays an important role in managing the increasing number of patient requests received through our digital services, including eConsult. You will help ensure requests are reviewed promptly, directed to the most appropriate member of the practice team and progressed efficiently.

This is an ideal role for someone who enjoys working in a fast-paced environment, has excellent attention to detail and is confident using digital systems. You will need to communicate effectively with patients, clinicians and colleagues and be comfortable prioritising a varied workload.

Experience within primary care or the NHS would be advantageous, although training will be provided for the selected candidate.

Main duties of the job

The Digital Navigator will be responsible for reviewing and managing incoming eConsults and other digital patient requests, ensuring they are processed efficiently and directed to the appropriate service or member of the practice team.

The role includes assessing incoming administrative and clinical requests within agreed processes, identifying the appropriate pathway, booking appointments where appropriate, communicating with patients and allocating work to clinicians and other members of the multidisciplinary team.

You will also support the management of digital workflows, monitor outstanding requests and help ensure patients receive timely updates and appropriate onward navigation.

The role requires excellent organisation, communication and IT skills, together with the ability to prioritise workload and recognise when a request needs to be escalated to a clinician or senior member of the team.

About us

Lea Wharf Medical is a large, forward-thinking GP practice based in Hertford, providing primary care services to approximately 18,000 patients.

Our team includes GP Partners, salaried GPs, nurses, healthcare assistants, pharmacists, paramedics and a wide range of administrative and patient services colleagues. We work collaboratively to provide high-quality, accessible care while continually developing the way our services are delivered.

Our Digital Team plays an important part in helping patients access the right care and supporting the practice to respond effectively to growing demand through online and digital services.

We offer a supportive working environment where teamwork, learning and development are encouraged. The successful candidate will receive a structured induction and training to help them develop their knowledge of general practice, our systems and local processes.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

£12.71 to £14 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A5895-26-0010

Job locations

17 Bircherley Green

Hertford

SG14 1BN

United Kingdom

Job description

Job responsibilities

Working hours

38 hours per week with a 1-hour unpaid lunch break each day

• Monday -07:00am - 15:30pm
• Tuesday -07:00am - 15:30pm
• Wedenesday -07:00am - 15:30pm
• Thursday -07:00am - 15:30pm
• Friday -07:00am - 16:00pm

The Digital Navigator is responsible for managing patient requests received through the practices digital services, particularly eConsult.

The post holder will review incoming requests, identify the appropriate pathway and ensure they are directed promptly to the correct clinician, team or service.

The role requires excellent communication, organisation and IT skills, with the ability to work accurately in a busy environment. Requests requiring clinical assessment or urgent attention must be escalated appropriately.

Main Duties and Responsibilities

Digital Requests and eConsults

• Monitor and process incoming eConsults and other digital requests.
• Direct requests to the appropriate clinician, team or service.
• Process administrative requests and book appointments where appropriate.
• Identify and escalate urgent or clinical requests in line with practice procedures.
• Monitor outstanding requests and ensure appropriate follow-up.
• Maintain accurate patient records.

Patient Communication

• Contact patients by telephone, text or other approved methods when required.
• Provide clear information about appointments, services and next steps.
• Support patients to access the most appropriate service.
• Deal with patient queries professionally and sensitively.

Teamwork and Administration

• Work closely with clinical and administrative colleagues.
• Support the management of digital and administrative workflows.
• Prioritise workload effectively and raise concerns where necessary.
• Provide wider administrative support to the practice when required.

General Responsibilities

The post holder will maintain patient confidentiality, comply with information governance requirements and follow all relevant practice policies and procedures.

They will complete required training, participate in team meetings and development activities, and contribute to the effective and safe running of the practice.

Job description Job responsibilities Working hours38 hours per week with a 1-hour unpaid lunch break each day Monday -07:00am - 15:30pm Tuesday -07:00am - 15:30pm Wedenesday -07:00am - 15:30pm Thursday -07:00am - 15:30pm Friday -07:00am - 16:00pmThe Digital Navigator is responsible for managing patient requests received through the practices digital services, particularly eConsult.The post holder will review incoming requests, identify the appropriate pathway and ensure they are directed promptly to the correct clinician, team or service.The role requires excellent communication, organisation and IT skills, with the ability to work accurately in a busy environment. Requests requiring clinical assessment or urgent attention must be escalated appropriately.Main Duties and ResponsibilitiesDigital Requests and eConsults Monitor and process incoming eConsults and other digital requests. Direct requests to the appropriate clinician, team or service. Process administrative requests and book appointments where appropriate. Identify and escalate urgent or clinical requests in line with practice procedures. Monitor outstanding requests and ensure appropriate follow-up. Maintain accurate patient records.Patient Communication Contact patients by telephone, text or other approved methods when required. Provide clear information about appointments, services and next steps. Support patients to access the most appropriate service. Deal with patient queries professionally and sensitively.Teamwork and Administration Work closely with clinical and administrative colleagues. Support the management of digital and administrative workflows. Prioritise workload effectively and raise concerns where necessary. Provide wider administrative support to the practice when required.General ResponsibilitiesThe post holder will maintain patient confidentiality, comply with information governance requirements and follow all relevant practice policies and procedures.They will complete required training, participate in team meetings and development activities, and contribute to the effective and safe running of the practice.

Person Specification

Knowledge and Skills

Essential

• -Excellent written and verbal communication skills
• -Ability to assess and prioritise a busy workload
• -Ability to follow agreed protocols and pathways
• -Ability to recognise when a request requires clinical input or escalation
• -Ability to work independently while knowing when to seek advice or support.
• -Understanding of confidentiality, information governance and the importance of accurate handling of patient information.
• -Good judgement and decision-making skills

Desirable

• -Previous experience of working in General Practice, primary care or another NHS healthcare setting.
• -Experience of care navigation or signposting patients to appropriate services.
• -Experience of working in a busy, high-volume administrative environment.
• -Confidence in learning and adapting to new digital systems, processes and pathways.
• -Experience of working alongside GPs or other clinicians within a triage/navigation process.

Knowledge and Skills

Essential

• -Excellent written and verbal communication skills
• -Ability to assess and prioritise a busy workload
• -Ability to follow agreed protocols and pathways
• -Ability to recognise when a request requires clinical input or escalation
• -Ability to work independently while knowing when to seek advice or support.
• -Understanding of confidentiality, information governance and the importance of accurate handling of patient information.
• -Good judgement and decision-making skills

Desirable

• -Previous experience of working in General Practice, primary care or another NHS healthcare setting.
• -Experience of care navigation or signposting patients to appropriate services.
• -Experience of working in a busy, high-volume administrative environment.
• -Confidence in learning and adapting to new digital systems, processes and pathways.
• -Experience of working alongside GPs or other clinicians within a triage/navigation process.

Person Specification Knowledge and Skills Essential -Excellent written and verbal communication skills -Ability to assess and prioritise a busy workload -Ability to follow agreed protocols and pathways -Ability to recognise when a request requires clinical input or escalation -Ability to work independently while knowing when to seek advice or support. -Understanding of confidentiality, information governance and the importance of accurate handling of patient information. -Good judgement and decision-making skills Desirable -Previous experience of working in General Practice, primary care or another NHS healthcare setting. -Experience of care navigation or signposting patients to appropriate services. -Experience of working in a busy, high-volume administrative environment. -Confidence in learning and adapting to new digital systems, processes and pathways. -Experience of working alongside GPs or other clinicians within a triage/navigation process. Knowledge and Skills Essential -Excellent written and verbal communication skills -Ability to assess and prioritise a busy workload -Ability to follow agreed protocols and pathways -Ability to recognise when a request requires clinical input or escalation -Ability to work independently while knowing when to seek advice or support. -Understanding of confidentiality, information governance and the importance of accurate handling of patient information. -Good judgement and decision-making skills Desirable -Previous experience of working in General Practice, primary care or another NHS healthcare setting. -Experience of care navigation or signposting patients to appropriate services. -Experience of working in a busy, high-volume administrative environment. -Confidence in learning and adapting to new digital systems, processes and pathways. -Experience of working alongside GPs or other clinicians within a triage/navigation process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lea Wharf Medical

Address

17 Bircherley Green

Hertford

SG14 1BN

United Kingdom

Employer's website

https://www.leawharfmedical.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lea Wharf Medical

Address

17 Bircherley Green

Hertford

SG14 1BN

United Kingdom

Employer's website

https://www.leawharfmedical.nhs.uk/ (Opens in a new tab)