Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration or equivalent experience in an administrative environment

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *IT skills, including keyboard/typing skills
• *Oceano trained and access to clinical portal system is ideal.

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare
• *Experience of Medical Terminology
• *Previous experience with recording minutes in meetings.

Additional Criteria

Essential

• *IT skills, including keyboard/typing skills
• *Time keeping and working under pressure under time constraints
• *Using own initiative
• *Adaptability and flexible in dealing with large number referrals at any given time.

Desirable

• *Previous experience with recording minutes in meetings.
• *Ability to deal with patient queries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

To lead and develop OPSSDEC to meet the needs of the service promoting an SDEC first approach for all referrals to the acute take.

To lead and manage the development and provision of a high-quality nursing service and environment for patients in our SDEC service.

To provide specialist nursing knowledge, expertise and advice, facilitating the provision of evidence-based patient-centered care pathways

To ensure that resources are efficiently and effectively managed to deliver a high-quality service - To ensure the day-to-day smooth running of SDEC working closely with the OPAU Co-Ordinator.

To work closely with OPS Consultants, ACPs, Matrons, and directorate managers to provide a high quality and cost-effective patient focused service

To establish a balance between clinical and managerial demands to maintain clinical credibility.

Person Specification

Qualifications

Essential

• Registration on Part 1, or 12 of NMC Register (RGN/RN Adult) or equivalent
• Teaching Qualification, SLIP/Mentorship
• 1st level degree

Desirable

• Deteriorating Adults Course
• HAPE or Equivalent
• ALS
• Leadership and Management qualification
• Qualification in the specialty

Experience

Essential

• Demonstrable post-registration experience, band 6 experience expertise in acute setting
• Working in partnership with all levels of staff
• Recent experience in specialty and knowledge of Front door Working
• Teaching Practice and developing staff
• Experience in leading and managing a team
• Experience in managing change
• Experience in service and practice development
• Experience in recruiting and selecting staff

Knowledge

Essential

• Understand the importance of timely flow promoting an SDEC first approach
• Has knowledge of Acute Medicine protocols
• Understand the roles of the Emergency department co-ordinator & the Clinical Site Team
• Able to competently manage the phone hub, ensuring patients are streamed to the correct pathway
• Have an in-depth knowledge of SDEC pathways and other available appropriate pathways for patients.

Desirable

• Have knowledge of protocols regarding mental health patients, transport, safeguarding etc

Technicsal Skills

Essential

• Proven leadership ability
• Able to deal with demands of rapidly developing and changing service, problem solving and prioritising abilities. Clinical reasoning, problem solving and decision make skills at an advance level
• Ability to work in a busy environment and cope when the service is under pressure.
• A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority, responsibility and accountability.
• Extended role skills, examples as appropriate to role e.g. IV drug administration, cannulation and phlebotomy, wound Care, ECG and ABG
• Able to conduct an RCA
• Ability to motivate and lead a team
• Commitment to personal and professional development and development of others
• Computer literacy particularly working with: spread sheets/ Health roster/ Electronic Clinical Diary/
• Planning and prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Royal Bournemouth Hospital

Bournemouth

BH7 7DW

United Kingdom

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Job description

Job responsibilities

• Carry out paramedic duties commensurate with national clinical practice guidelines and Trust specific PGDs and guidelines.
• Responsible as an autonomous practitioner using local care pathways associated with local initiatives promoting see and treat, where clinically safe to do so, reducing inappropriate conveyance and subsequent ED admission.
• Ability to organise and manage the scene of a complex incident during initial stages until a Manager/Commander arrives. This could involve organising or managing patients, bystanders or other responding services.
• Ensure compliance with medicines management.
• Ensure the prompt, legible and accurate completion of all patient and incident records, providing a full and accurate record of decision making in accordance with the Caldicott principles, current legislation and regulatory framework.
• Communicate effectively demonstrating compassion, particularly when dealing with people who may have difficulty understanding, adapt communication style accordingly in order to overcome barriers.

Please ensure that you clearly provide examples on how you meet the criteria on the person specification or this role by adequately completing the ''supporting information'' section of the application form.

Also, please note that a driving licence summary check will be requested at long listing stage so please have these available to submit to the recruitment team on request.

Unfortunately, we are unable to accept applicants from outside of the UK for our qualified paramedic role.

Person Specification

Qualifications, Accreditations, Education

Essential

• Full manual driving licence, valid in the UK including vehicle categories C1 and B (not B auto.) with no more than 3 penalty points.
• HCPC registered Paramedic.

Experience

Essential

• 2 years post registration experience in clinical practice, or less if progressed through the national fast track programme.

Knowledge and Skills

Essential

• Ability to communicate effectively verbally and in writing in complex, contentious and sensitive situations.

Personal Abilities

Desirable

• Committed to the values based principles of high quality patient care to include; excellence; compassion; care; competence; communication; courage and commitment in all aspects of service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Newham Dockside Education Centre

Newham

LONDON

Greater London

E16 2QU

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Please see the Job Description and the Person Specification for more details on the jobs responsibilities **

Person Specification

QUALIFICATIONS/ EDUCATION/ TRAINING

Essential

• oRecognised Speech and Language Therapy Degree Qualification
• HCPC registered as SLT

Experience

Essential

• oRelevant experience at undergraduate /post graduate level working as an SLT with people who have had a stroke

Knowledge and Understanding

Essential

• Knowledge of national guidance and policies relevant to stroke
• Knowledge of assessment tools and Speech therapy interventions relevant to stroke

Skills

Essential

• Flexible and adaptable to patients' needs and those of the service
• Good communication skills, both written and verbal

Other

Essential

• States why they want to work with patients who have had a stroke
• Explains why they have applied for this specific post at Croydon health services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

London Rd

Croydon

CR7 7YE

United Kingdom

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The PA will provide care for the presenting patient from initial history taking and clinical assessment through to the diagnosis, treatment and evaluation of care.

They will demonstrate critical thinking in the clinical decision-making process, including assessment and diagnostic skills, leading to the delivery of safe care for all patients.

They will work collaboratively with the healthcare team to meet the needs of the patients, supporting the delivery of policy and procedures. The PA will provide a holistic and clinical service, with support from GPs as required.

The PA will be expected on a typical day to provide face to face appointment for patients booked for urgent appointments.

The PA will also review and act appropriately on pathology, radiology and other investigations results regarding their patients.

This post is to provide medical services that the PA is competent to perform, consistent with their education, training and experience.

This is to be delivered through delegated authority from the supervising doctors who have responsibility for the patient.

The PA would be expected in time to participate in the duty rota at the practice.

Mentorship and supervision will be provided by designated senior medical personnel.

The practice hold weekly clinical and monthly education meetings and the PA would be expected to attend and partake in these.

Duties and Responsibilities

The PA will be required to

Participate in all treatment and preventative healthcare services in the practice as delegated and agreed by the supervising physicians in the practice.

Provide direct clinical care to patients using established clinical guidelines.

To consult and refer patients to physicians, medical specialists and other health professionals as indicated.

To interview patients, take medical histories, perform physical examinations, analyse, diagnose and explain medical problems.

To recommend and explain appropriate diagnostic tests and treatment.

To perform specialised diagnostic physical exams and treatment procedures.

To instruct and educate patients in preventative health care.

To confer with patients by telephone to convey test results, hear emergency complaints and deal with similar situations and issues.

Order laboratory tests as required and agreed under supervising physicians.

Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.

Perform a variety of research and analysis tasks associated with medical diagnosis and treatment.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Formulate diagnoses and treatment plans, in consultation with or referring to supervising physician as appropriate.

Confer regularly with the Partners, supervising physicians and other health care staff, refer specific patients, plan and co-ordinate activities, exchange information, investigate and resolve problems.

Keep up to date on relevant medical research, technology and related issues by attending continuing education courses and professional meetings, reading journals etc.

To ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.

Work collaboratively with the clinical team to ensure continuity of care is maintained on specific services/projects.

Work to deliver, with other members of the practice and Primary Healthcare Team, the objectives of the GMS Contract.

Encourage and ensure good working relationships with all members of the primary healthcare team.

To contribute to the clinical and management development of the Practice.

Meet as appropriate with a clinical lead on a regular basis to report on progress and contribute to the systematic development of local primary care provision.

To work within the policies and procedures of the Practice and report to the Practice Manager on non-clinical work programmes and service development.

To provide comprehensive evaluation material to enable Partners to fully evaluate the success of the role within a busy surgery for consideration.

Person Specification

Qualifications

Essential

• GMC registered
• Graduation from a recognised/Accredited Physician Associate Program
• Certification of passing the PA National Examination
• Member of the Faculty of Physician Associates at the RCP which also includes registration on the PA Managed Voluntary Register
• Ability to organise and prioritise workload effectively
• Ability to exercise sound judgements when faced with conflicting pressures.
• Ability to manage and lead a working group
• Sound IT knowledge Including internet, outlook, word, excel

Desirable

• Experience of working within NHS healthcare environment
• Experience of preventative medicine and management of patients with long term conditions and complex needs
• Experience at seeing and assessing acutely unwell people presenting in primary care
• One years experience working in healthcare environment as a qualified PA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Education/Training

Essential

• Maths and English GCSE level D or above or equivalant qualification
• Level 2 NVQ or equivalent qualification / demonstrable experience

Desirable

• RSA Word / Trained in NHS Systems

Aptitude & Abilities

Essential

• Ability to use IT packages

Desirable

• Some ability to speak, read and/or write Welsh, or an eagerness to learn.

Experience

Essential

• Experience of working in Customer Care or Contact Centre environment

Desirable

• Working with patients

Values

Essential

• Can demonstrate PTHB values
• Able to work on own initiative as well as part of a team

Other

Essential

• Flexible approach to work to meet service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Powys Teaching Health Board

Address

Therapies Hub Newtown

Llanfair Road

Newtown

SY16 2DW

United Kingdom

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

To do home visits

To attend Practice meetings

To render assistance with any extra services where needed

Liaise with external authorities as required

Conform to practice procedures for QOF, prescribing incentive schemes, PBC and other enhanced services and directives as stipulated by the PCT/Government or the Practice

To do extended hours on a Rota basis

Assess own performance and take accountability for own actions, either directly or under supervision

To carry out telephone consultations/video consultations and telephone triage

Handling of pathology results, hospitals and mail

Benefit Agency reports, Social Services reports, Insurance reports and the like, where the patient is being dealt with by Salaried Partner and upon prior agreement with Partners

To participate in Practice audit

Compile and issue computer-generated acute and repeat to do and review prescriptions as and when required. Prescribe in accordance with the accepted prescribing formulary (or generically) whenever this is clinically appropriate

To do Referral letters for patients seen

To cover for other Doctors on annual leave/study leave

To update and summarise patients computer records from letters received

To teach and supervise students/GP Registrars/Nurses, FY2 doctors and other attached placement doctors as and when required

To keep rooms clean and tidy

To be punctual, effectively manage own time, workload and resources

To conduct and dress yourself in a professional manner

To maintain a good working relationship with staff, doctors and patients.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

To prepare and participate in CQC visit

Ad hoc duties as and when required

Person Specification

Qualifications

Essential

• Eligible to work in General Practice in the NHS
• Experience as a GP educator.
• Experience of appraisal in practice or other setting
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• To deal with sensitive information in a tactful way.
• To be able to demonstrate on-going personal and practice development.
• To have a facilitative approach.
• To discuss difficult areas sensitively and diplomatically.
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Computer skills familiar with the GP based software, Microsoft Word and e-mail

Desirable

• Eligible to work in General Practice in the NHS
• Experience as a GP educator.
• Experience of appraisal in practice or other setting
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• To deal with sensitive information in a tactful way.
• To be able to demonstrate on-going personal and practice development.
• To have a facilitative approach.
• To discuss difficult areas sensitively and diplomatically.
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Computer skills familiar with the GP based software, Microsoft Word and e-mail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Register new patients and maintain accurate patient information.
• Process patient registrations, deductions and changes of personal details.
• Respond to patient administrative enquiries professionally and courteously.
• Process requests for medical records and other patient documentation.
• Ensure patient information is handled confidentially at all times.
• Manage incoming and outgoing correspondence, emails
• Maintain confidentiality and comply with UK GDPR and information governance requirements.
• Follow practice policies and procedures.

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Previous experience in an administrative role.
• Excellent organisational and time-management skills.
• Strong attention to detail.
• Good written and verbal communication skills.
• Good IT and computer skills.
• Ability to prioritise work and meet deadlines.
• Ability to work independently and as part of a multidisciplinary team.
• Professional, friendly and patient-focused approach.
• Ability to deal appropriately with confidential and sensitive information.
• Flexible and willing to support colleagues when required.

Desirable

• Previous experience working in a GP practice, NHS or healthcare environment.
• Knowledge of GP practice administration and NHS procedures.
• Experience using GP clinical systems.
• Understanding of confidentiality, UK GDPR and information governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of protocols
• Scanning correspondence

Reception

• To book in patients consulting with members of practice team
• Process repeat prescription requests in accordance with practice guidelines including online requests
• Handing over all correspondence to patients ensuring names and addresses are checked
• To deal with incoming and outgoing telephone calls for the practice
• Registration of new patients
• Process patients change of details
• To check and action electronic tasks daily
• Be able to cover all reception positions as necessary
• Receiving and directing patients appropriately
• Handling busy telephone lines and dealing with general enquiries
• Process appointment requests from patients by telephone and in person
• Deal with visits requests

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Infection prevention training to be updated annually
• Using and complying with current infection control policies and procedures
• Report any potential risks /problems to the Practice Nurse or the Practice Manager
• Take responsibility for protecting themselves and others against infection risks
• Maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Desirable

• Experience of working with the general public in any health setting.

Qualifications

Essential

• GCSE grade A to C in English is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Oak Surgery

Address

West Oak Surgery

319 Westdale Lane

Mapperley

Nottingham

NG3 6EW

United Kingdom

Employer's website

https://www.westoaksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Responsible for the management of clinics and waiting lists, within Community Paediatrics. Inclusion Services (Speech and Language Therapy, Physiotherapy and Occupational Therapy), Health Visiting & EHC
2. Prepare and track clinical records for all patients booked within the CBS, ensuring that appropriate records such as referral letters are filed/stored appropriately in accordance with the Trusts Policies and Procedures. Therefore ensuring that the records are available to clinicians prior to the patients appointment
3. Responsible for the management and booking of appointments on the Patient Administration System (RiO) system as well as the Choose & Book system
4. Responsible for calling the parents/carers of children who have not attended their appointments in order to ascertain the reason why and rebook a new appointment within the appropriate targeted timescales
5. Responsible for carrying out any clinic changes/cancellations on the RIO system in accordance with the CBS Standard Operating Procedures (SoP).

Appointment/Pre-Clinic Activity

1. Booking appointments within the appropriate clinic rules and within appropriate timescales in accordance with the CBS SoP, this will include both making calls to parent/carers as well as receiving calls
2. Supporting the directorate on national targets e.g. 18 week Referral to Treatment (RTT), as well as Choose and Book (CaB
3. Ensure Patients are offered a choice of appointment in line with national guidance, wherever possible (see point 2 above). Establishing if parental carers require interpreting services and liaising with Medical Secretaries to make appropriate arrangements.
4. Liaising closely with and responding to the queries from all stakeholders both internally and externally relating to appointments and activity. This will include clinics utilisation, reasons for non attendance and rescheduling clinics as required.
5. Ensuring all referral letters are date-stamped and registered on the patient administration system RIO, within 24 hours of receipt within the CBS to ensure triage is arranged within the clinic rules. .
6. Responsible for collecting missing demographic details from referrals and contacting the referring practitioners or patients directly to ensure completion of the referral documentation. .
7. Ensure that all clinic slots are fully utilised to avoid wasted capacity, where clinics are underutilised inform the Operational Team Leader or Central Booking Service & Activity Manager for appropriate action
8. Ensure that patients who have either i) requested changes to their appointment or ii) have had their appointment changed by the clinicians, are offered appropriate revised appointment dates over the telephone in accordance with 18-week rules
9. Ensure all appointments made and/or changes made to existing appointments are confirmed by letter and recorded on the Patient Administration System (RiO)
10. Ensure all short-notice rescheduling of appointments are completed on RIO and followed up with a telephone confirmation with the parent/carer.

Post-Clinic Activity

1. Ensure accurate data inputting of the Community Paediatricians clinical activity onto the RIO system in line with the CBS SoP and Trust Targets (no later than day 7 of the end of the working month)
2. Liaise with Community Paediatricians, Therapists, Health Visiting Teams and Local Authority regarding any queries with data quality to ensure accurate data is recorde
3. Ensure all activity forms are filed appropriately and within a timely manner and are available for audit purposes
4. Provide general non clinical information to patients and staff, while maintaining patients confidentiality

General duties

1. Responsible for the supervision of the workload and training staff in the Booking Service. This includes covering the work of junior staff when they are on leave
2. Taking part in the rotational tasks within the CBS, which includes ensuring all telephone lines are appropriately covered by staff on a daily basis
3. Ensure all standard operating procedures and codes of conduct are clearly adhered to and updated appropriately in line with guidance from the Central Booking Service &Activity Manager/Operational Team Leader
4. To be involved in, and to undertake, audits and validation/actioning of reports as appropriate, also reviewing work carried out by junior staff
5. Ensure that high levels of confidentiality, in accordance with the Data Protection Act and Caldecott Principles, are adhered to at all times
6. Partaking in an annual appraisal and agreeing a personal development plan which will include; attending all mandatory training and participating in meetings as appropriate
7. To take part in any pilots/trials of new technology in relation to clinic activity collectio
8. Receiving complex and/or sensitive information regarding patients including Child Protection referrals
9. Make up Patient Notes for all new patients and ensure their dispatch to the appropriate clinic
10. Maintaining up to date filing, ensure archiving of all patients correspondence in line with Trust record keeping policy
11. The post holder will be responsible for updating RIO following notifications of death by GPs and/or relatives
12. Undertaking other duties commensurate with this grade of post in agreement with the Central Booking Service Team Leaders and Management
13. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel.
14. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases
15. Post holder will ensure to follow the escalation policy (part of the SoP) to ensure that any issues with clinic times, waits, data inputting are raised with the CBS Team Leader and Management at all times.

Person Specification

Education and Training

Essential

• 5 GCSE passes including English at C or above or relevant administrative experience or qualifications
• RIO experience

Experience

Essential

• Previous Admin experience
• Experience of working with the General Public

Special Aptitude/Activities

Essential

• Competent in communication and organisation

Motivation and Disposition

Essential

• Ability to work as part of a team
• Ability to prioritise workload and use own initiative

Other relevant Factors

Essential

• Enthusiastic, Pleasant manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Gee House - Central Booking Service

Holborn Hill

Birmingham

B7 5JR

United Kingdom

Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries and explain procedures
• Checking patients in for appointments and monitor patient waiting times
• Process appointment requests for future appointments from patients.
• Handing completed repeat prescriptions to patient and checking names and address.
• Advise patient of relevant charges for private services (non-General Medical Services), accept payment and issue invoices and receipts for these services
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed
• Action requests for fit notes
• Assist the team with responding to email queries or forwarding where appropriate to the relevant Practice personnel.
• Deal with any deliveries to front desk

Patient Advisor

This is a role that involves taking calls from patients and dealing with patient's at our reception desk, assigning them to the most appropriate service or appointment.

• Develop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community
• Put patients at ease and give them the opportunity to explain their needs through active listening
• Provide clear and concise information to patients
• Employ a variety of questioning techniques to develop a full picture of the patients requirements
• Use advanced communication, negotiation and probing skills across a wide range of enquiries including emotive circumstances or caller aggression
• Quickly and accurately record patient details, symptoms and enquires where further contact is required
• Identify potentially serious problems and bring those to the immediate attention of the appropriate clinician.

Appointments

• Ensure total familiarity with the appointment system including regular and incidental variations
• Book all appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical records
• Assisting with the cancellation of clinics at short notice when required
• Assist with contacting and booking patients for specific clinics

Administration

• To have a thorough knowledge of all Practice procedures, working in accordance with written protocols
• Action tasks sent through EMIS Web in a timely manner
• Check and complete Docman tasks including OOH
• Open post as required and distribute
• Scan and photocopy as requested.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.
• To assist with GP queries as requested

Other Tasks

• Check and restock clinical rooms with clinical stock on a regular basis
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Chaperone, as requested.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the role, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Assess own performance and take accountability for actions, either directly or under supervision.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Actively contribute to the development and service improvement within the Practice proactively offering ideas and suggestions for improvements.
• Participate fully in meetings with your Team Leader

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage their own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Attend meetings when required

Person Specification

Experience

Essential

• Experience in a customer facing role
• Ability to effectively manage own time workload and resources
• Strong IT Skills
• Strong communication skills
• Experience of answering telephones within a busy environment
• Ability to be flexible
• Good teamwork skills

Desirable

• Experience in Primary Care
• Knowledge of EMIS clinical system
• Familiarity with Docman
• Knowledge of medical terms

Qualifications

Essential

• GCSE English and Maths at a minimum of a grade C/4 or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holland House Surgery

Address

Lytham Primary Care Centre

Victoria Street

Lytham

FY8 5DZ

United Kingdom

Employer's website

https://www.hollandhousesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

Essential

• NVQ3/ FHEQ level 3 or equivalent qualification or willing to work towards
• Care Certificate from an approved awarder, or commitment to successful completion the Care Certificate within 12 weeks from start of employment
• 5 GCSE (Grade 9-4 or A- C) English and Maths at grade C or above (or relevant equivalent qualification or level of ability which would include Functional Skills Level 2) or Level 2 healthcare apprenticeship

Desirable

• 3 A levels or Health and Science T level or equivalent qualification level 3 qualification or level of ability which would include Functional Skills Level 2)

Experience

Essential

• Experience of working as a clinical imaging assistant or clinical support worker
• Experience or knowledge of department procedures
• Core knowledge of clinical, technical and/or scientific roles and responsibilities, including clinical risk assessment.
• Experience of team working
• Know and understand facts principles, processes and general concepts in diagnostic imaging or radiotherapy services

Skills and Knowledge

Essential

• IT literate and comfortable / confident with the use of computer systems
• Understanding of role boundaries and supervision and carry out appropriately delegated tasks. Able to understand protocols procedures and plans. May work autonomously or alone within scope of practice/ role.
• Act as mentor/ supervisor with respect to training of band 2 and other band 3 staff.
• Ability to exchange information with patients and carers using tact and persuasion. Can recognise the need for a translator/hearing/other support service.
• Ability to perform basic routine tasks such as checking deliveries, completing paperwork, and storing stock correctly, checking availability of reports/clinical information and managing patient documentation
• Knowledge and experience in a range of delegated clinical imaging duties relevant to the work area e.g., recording blood pressure, pregnancy tests, interventional procedures, document specimen, drawing up correct drugs for procedure, including undertaking IV canulation depending on departmental needs.
• Contributes to audits and service evaluation and quality improvement activities such as service user feedback.
• Knowledge of performing basic life support

Desirable

• Ability to analyse and provide judgements related to basic test results

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Cross Site Royal Hallamshire, Weston park, Northern General

Sheffield

S5 7AU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

General duties across all roles:

• It is the responsibility of each staff member to assist in the smooth running of the Practice in general, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
• To act with the strictest confidentiality regarding all aspects of patient care and practice business
• To recognise peoples needs for alternative methods of communication and respond accordingly
• To facilitate patients accessing the clinical care provided by the practice
• To support the GPs and Nurses in providing that care
• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To deal with patient enquiries efficiently and courteously
• To ensure all telephone calls are managed appropriately
• To access patient medical records where needed
• To assist with maintenance and security of the premises
• To keep up to date with policies and procedures within the practice
• To assist in the training of colleagues (demonstrating own tasks)
• To act as a chaperone to a clinical colleague for patient examinations
• To assist in collecting data for audits
• To participate in staff meetings
• To participate in staff training
• To keep updated in basic life support and putting that basic life support training into use during times of emergency
• To participate in appraisal including taking responsibility for maintaining a record of own personal and/or professional development
• To take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• To assess own performance and take accountability for own actions, either directly or under supervision
• To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• To provide administrative support for clinical staff.
• To support colleagues in workload when needed
• To prepare equipment for calibration and PAT testing
• To participate actively in no blame significant event analysis
• To ensure building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
• To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice
• To keep own work areas and general/patient areas free from hazards
• To report potential risks identified
• To participate in the overtime rota to cover staff sickness and holidays
• To make refreshments
• To undertake any other reasonable duty as needed

Dispensers only

• To ensure that the dispensary is kept tidy and well organised at all times
• To open and close the dispensary
• To work under the directives of the dispensary SOPs, reporting any non- compliance in keeping with practice procedure
• To take orders for repeat prescriptions and acute medication queries
• To dispense drugs and appliances
• To ensure all dispensed items are checked.
• To fill and dispense monitored dose systems
• To ensure that drug alerts are actioned promptly
• To undertake opportunistic health promotion of patients
• To maintain stock check and rotate dates on stock
• To maintain security of drug stock
• To maintain CD registers and strict CD stock control
• To arrange safe disposal of out of date and retuned drugs
• To arrange the safe destruction of out of date and returned controlled drugs
• To provide a list of near dated stock to clinicians
• To undertake DRUMS with patients
• To participate in DSQS
• To participate in dispensary audit
• To order drugs from wholesalers ensuring adequate though not excessive stock levels
• To ensure that stock is received and stored in an appropriate manner in accordance with manufacturers instructions
• To return unordered or damaged stock to suppliers
• To assist the stock taker where necessary
• To complete the end of month WP34
• To count and tabulate all PA items
• To prepare delivery items for the delivery driver
• To clean the dispensary

Person Specification

Qualifications

Essential

• Dispensing NVQ 2/3 or equivalent
• Competent IT abilities
• Good Communication Skills
• Good Organisation Skill
• GCSEs in English and Maths
• Past Experience
• Be able to work as part of a team
• Attention to detail
• Be accurate

Experience

Essential

• Worked previously in Dispensing / Pharmacy

Desirable

• Worked in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cwm Garw Practice

Address

Victoria Street

Pontycymer

Bridgend

CF32 8NN

United Kingdom

Employer's website

http://www.cwmgarwpractice.wales.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

NELFT is the largest providers of Mental Health Support Teams in England. Our services cover 144 schools. Children experiencing mild to moderate mental health difficulties aged 5 to 18 years old. The teams also have a strong focus on whole school approaches to improve mental health outcomes for children and young people.

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes, Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Person Specification

Qualifications

Essential

• Please see attached job description

Experience

Essential

• Please see attached job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Skyline Plaza

Southend on Sea

Essex

SS2 6BB

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

The post holder will:

- Provide senior strategic and operational leadership across Brookside Adolescent Inpatient Unit, the Young People’s Home Treatment Team (YPHTT) and CAMHS Psychiatric Liaison and Assessment Service, ensuring the three services operate effectively as an integrated acute and crisis pathway. - Lead and oversee patient flow across the pathway, including admission, discharge, bed management, alternatives to admission and early supported discharge, working closely with NCEL Patient Flow, Community CAMHS and partner organisations. - Establish and maintain effective interfaces, escalation arrangements and transfer-of-care processes between Psychiatric Liaison, YPHTT, Brookside, Community CAMHS and the NCEL Provider Collaborative. - Hold senior operational accountability for service quality, patient safety, clinical and operational performance, demand and capacity, workforce, finance and regulatory compliance. - Work in partnership with medical, nursing, psychological, social work and allied health professional leads to ensure effective multidisciplinary clinical governance, quality assurance and safe service delivery across the pathway. - Lead the performance management of the services, using activity, quality, demand, capacity, workforce, financial and patient-experience information to identify pressures, address variation and drive continuous improvement. - Provide leadership for service transformation and development, implementing evidence-based improvements and ensuring services respond effectively to national policy, local population needs and commissioned service requirements. - Ensure effective workforce planning and management, including appropriate staffing levels and skill mix, recruitment, supervision, appraisal, staff development, mandatory training and performance management. - Manage delegated budgets and resources, ensuring services operate within agreed financial plans and contribute to efficiency and Cost Improvement Programme requirements while maintaining quality and safety. - Ensure robust risk management, safeguarding, incident management and escalation arrangements, with significant operational and clinical risks identified, managed and escalated appropriately. - Develop and maintain strong relationships with children, young people and families, Community CAMHS, acute hospitals, local authorities, commissioners, the ICB, NCEL Provider Collaborative and other system partners, ensuring their views inform service development. - Promote a culture of collaboration, innovation, continuous learning and improvement, supporting interoperability and joint working across the three services. - Represent the services and NELFT at relevant internal, external and system-level meetings, providing assurance on service delivery, performance, quality and improvement. - Deputise for the Assistant Director for CYP ONEL Acute Services and undertake delegated strategic, operational and corporate responsibilities as required.

Detailed job description and main responsibilities

The Head of Service will provide senior operational and strategic leadership for NELFT’s integrated Children and Young People’s acute and crisis mental health pathway, comprising Brookside Adolescent Inpatient Unit, the Young People’s Home Treatment Team (YPHTT), and the CAMHS Psychiatric Liaison and Assessment Service. The post holder will ensure that the three services operate as an integrated pathway, providing timely crisis assessment, effective alternatives to admission, safe inpatient care, early supported discharge and seamless transition back to community services.

Key responsibilities will include:

- Strategic and operational leadership: Provide visible and effective senior leadership across the three services, setting clear priorities and ensuring high-quality, safe and responsive service delivery. Support the strategic direction of CYP acute and crisis services and lead the implementation of service developments, transformation programmes and new models of care in response to evidence-based practice, national policy, local population needs and commissioned requirements. - Integrated pathway and patient flow: Ensure Brookside, YPHTT and Psychiatric Liaison and Assessment operate as a coordinated pathway. Establish effective interfaces, escalation arrangements and transfer-of-care processes between the three services, Community CAMHS and NCEL Patient Flow. Provide senior oversight of admissions, discharges, bed management, pathway capacity and operational bottlenecks, ensuring barriers to timely care are identified, escalated and resolved. - Quality, safety and clinical governance: Hold senior operational accountability for service quality and patient safety, working in partnership with medical, nursing, psychology, social work and allied health professional leads to maintain effective multidisciplinary clinical governance. Ensure services meet required care-quality standards, regulatory requirements, Trust policies and commissioned service specifications, with robust arrangements for safeguarding, incident reporting, risk management, audit and learning from incidents and complaints. - Performance, demand and capacity: Establish and maintain an integrated performance framework across the three services, bringing together activity, demand, capacity, quality, workforce, finance and patient-experience information. Analyse performance and quality information, identify emerging pressures or variation and ensure timely corrective action and improvement plans are implemented. Hold operational leads to account for delivery against agreed KPIs, quality standards, workforce measures, budgets and improvement trajectories. NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME) This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are:

• We are kind.
• We are respectful.
• We work together with our communities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

For an informal chat or to arrange a visit, please contact:

Name: Ashok Kakati

Job title: Assistant Director

Contact Number: 07803203629

Email: [email protected]

Person Specification

Qualifications

Essential

• Masters level qualification

Experience

Essential

• Extensive CAMHS Experience
• Management experience at 8a level
• working within CAMHS services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Brookside - Child and adolescent inpatient unit

Goodmayes

Essex

IG3 8XQ

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About North East London NHS Foundation Trust

North East London NHS Foundation Trust is committed to delivering outstanding healthcare services to diverse communities. Our values of inclusivity, respect, and innovation guide our work as we strive to make a positive impact on the lives of those we serve. We prioritise professional development, collaboration, and creating an environment where everyone feels valued and supported.

• Registered nurse with extensive experience in the assessment and care of individuals with limb loss or pre-amputation.
• Proven ability to lead and manage clinical teams, ensuring alignment with organisational policies and standards.
• Expertise in developing and implementing clinical pathways and innovative practices within specialist services.
• Strong knowledge of infection control, risk assessment, wound care, and safeguarding practices.
• Ability to work across diverse clinical settings and adapt to the needs of service users.

• Make a meaningful impact by leading a specialist service that transforms lives.
• Benefit from competitive pay and opportunities for professional development.
• Work in an inclusive organisation committed to equality, diversity, and career progression.

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Starting with NELFT (delete for internal only)

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Hospital.

Probationary Period This post will be subject to a probationary period.

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI-generated content in applications.

Applications should be written in your own words and accurately represent your knowledge, skills and experience.

We reserve the right to reject an application where we reasonably believe AI has been used to generate or materially contribute to its content.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

For an informal chat or to arrange a visit, please contact:

Name: Sue Patterson

Job title: Senior Manager Regional Services

Email: [email protected]

Person Specification

Qualifications

Essential

• Registered nurse with extensive experience in the assessment and care of individuals with limb loss or pre-amputation.

Experience

Essential

• Expertise in developing and implementing clinical pathways and innovative practices within specialist services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Mayflower Community Hospital

Billericay

Essex

CM12 9SA

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About North East London NHS Foundation Trust

At North East London NHS Foundation Trust, we are committed to delivering high-quality healthcare that makes a real difference to our community. Our values of inclusivity, innovation, and patient-centred care guide everything we do. We strive to create an environment where everyone feels valued, respected, and empowered to achieve their potential.

• Make a meaningful impact by leading innovative services that transform the lives of individuals with limb loss.
• Enjoy a competitive salary and the opportunity to work in a flexible, part-time role within a supportive and dynamic environment.
• Be part of an organisation committed to inclusivity, professional development, and career progression.

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Starting with NELFT (delete for internal only)

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Hospital.

Probationary Period This post will be subject to a probationary period.

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI-generated content in applications.

Applications should be written in your own words and accurately represent your knowledge, skills and experience.

We reserve the right to reject an application where we reasonably believe AI has been used to generate or materially contribute to its content.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

For an informal chat or to arrange a visit, please contact:

Name: Sue Patterson

Job title: Senior Manager Regional Services

Email: [email protected]

Person Specification

Qualifications

Essential

• HCPC Registration

Experience

Essential

• Extensive experience in the specialist assessment and provision of care for individuals with limb loss, including prosthetic rehabilitation.