Job description

Job responsibilities

JOB TITLE - Care Co-ordinator / Admin Assistant

REPORTS TO - RECEPTION MANAGER / PRACTICE MANAGER

HOURS: 37.5 hours per week

Job summary -

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, cheerful, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols and policies

Pulling/filing of medical notes/deductions

photocopy as requested

scanning and handling workflows

complete all mandatory training

Action all Patchs requests including ghost list and Patchs Tasks

Action practice email

Cover Saturday and Sunday rotas

Action SystmOne tasks and notification

Support with new staff training including medical students

Daily log into Team Net for updates including policies/protocols. All policies/protocols to be read and acknowledged.

Attend and contribute to practice meetings

Provide support and liaise to the data manager and other admin staff

Reception

Providing good customer service skills at front desk toward all patients and visitors. Where necessary consulting with members of the practice team.

Providing good customer service skills over the telephone and helping with patients with their queries.

Handing completed repeat prescriptions to patient and checking names and address. Complete prescription requests coming through via electronically ie SystmOne online, email, hand written and from pharmacist.

Answer the telephone with helpful and cheerful tone of voice

Be able to cover all reception and all admin position as per management request

Action and complete tasks on daily bases

Action Practice and personal nhs emails on daily bases

Cover for staff sickness and annual leave as requested for care coordinators and admin team

Cover Saturday and Sunday rotas

Appointments

Process appointment requests for today/future appointments from patients by telephone, in person, and via Patchs.

Deal with visits/requests

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests following practice guidelines

Correct use of read coding patients records

Regular updates on patients contact details

Register patients for SystmOne online

Telephone

Have working knowledge of telephone systems, during and after hours

Answering the telephone following practice protocol

Providing good customer service skills over the telephone and helping patients with their queries.

Taking messages from third party companies and/or transferring the calls appropriately

Other Tasks

Clear and clean your working area after every use.

Ensure building security have a thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers are to be completed

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include-

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity-

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development-

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Annual completion of all mandatory training.

Quality-

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication-

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• A Levels
• NVQ Level 3 and higher

Desirable

• NVQ level 3

Experience

Essential

• * Customer service experience
• * Being able to communicate effectively
• * Smile and greet the patient with eye contact
• * Experience responding to emails

Desirable

• * knowledge of software use
• * system one knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lilyville @ Parsons Green

Address

5-7 Parsons Green

London

SW6 4UL

United Kingdom

Employer's website

https://lilyvilleatparsonsgreen.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide a comprehensive, efficient and effective clerical and administrative support service to Social Work staff within the Newcastle upon Tyne Hospital NHS Foundation Trust.
• Supervision of Band 2 staff day to day including organisation of workload, evaluation, appraisal, induction and training features relating to individuals
• Covering tasks relate to word processing of multiple documents and note taking at meetings
• Other tasks relate to management of staff leave, ordering of stationery resources, repair requests relating to management of offices, recruitment and selection of staff.
• Training, induction, supervisions and performance appraisals relating to Band 2 colleagues.
• Implementing new work practices, procedures and policies and responsibility for workload prioritisation.
• Assisting with telephone/reception duties, maintaining filing systems, input of computerised referrals and responding to ad-hoc queries from clients, carers, relatives, colleagues, management and medical professionals.
• Responsible for ensuring the maintenance of computerised records within the Directorates client database system
• Ensuring adequate cover is maintained on own and alternative sites and confidentiality and equal opportunities are adhered to at all times.
• Doing any other appropriate duties as delegated by Social Services Admin Team Manager and Trust Line Management.

Person Specification

Skills, Knowledge and Aptitudes

Essential

• oAccurate keyboard skills
• oIT literacy and experience of using Microsoft packages (Excel/Word/Outlook)
• oExcellent interpersonal/communication skills both written and verbal. Confidence to deal with difficult situations in person or by telephone
• oExcellent organisational skills
• oAttention to detail
• oExperience of arranging meetings including producing reports, agendas, minute taking skills/experience
• oCapable of undertaking clerical, financial and numeric tasks accurately with attention to detail
• oTeam-worker with the ability to motivate a team and also able to work unsupervised using own initiative with a flexible/enthusiastic attitude

Desirable

• oKnowledge of the range of services provided by the Trust/Adult/Children's Social Care Directorates
• oExperience of mentoring/supervising staff in an office environment
• oKnowledge of NHS HR Policies and Procedures

Qualifications and Training

Essential

• oGCSE or equivalent at Grade C or above in English
• oNVQ Level 3 in customer care/business administration or equivalent experience

Desirable

• oECDL computer qualification or equivalent

Experience

Desirable

• oRelevant work experience
• oExperience of mentoring/supervising staff in an office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Job Summary:Senior Social Workers are a key part of the senior management team and the focus of the role is to promote, lead and act in accordance with the principles of personalisation, ensuring the team are working to promote wellbeing, and enabling individuals rights to choice and control. In doing so they will carry out complex assessments of need, plan and deliver services and review outcomes with the individual, their personal support networks and support providers.

Senior Social Workers will lead the Team's social care agenda and will supervise the social care staff within the Team. As a Senior Social Worker you will act as a champion and leader of social care within a locality/quadrant to ensure a focus on outcome based interventions. You will be expected to give robust, consistent expert social care practice advice, including safeguarding, in partnership with other specialist senior social care colleagues. You will reinforce the need to deliver high quality, cost effective social care services to service users and their carers focused on the principles of choice, control and independence, as well as ensuring their safety. You will have a small caseload of the most complex cases and you will manage the provision of assessments and reviews of social care intervention.

Partnership working is a key component of this post both within and outside the Trust and you will need to be innovative in ensuring that there is a range of appropriate services locally to support individual recovery journeys. You will work with community partners to address complex social issues and will be encouraged to think innovatively about how to address local concerns with our community partners.

You will be expected to work in partnership with service users and carers so that they can be empowered, and services can be improved as a result of feedback of their experiences.

All Senior Social Workers must be registered with Social Work England.

For a more detailed description, please see attached Job Description and Personal Specification.

Person Specification

KNOWLEDGE & EXPERIENCE

Essential

• An appropriate professional social work qualification
• Registration with General Social Care Council
• Education to degree level
• Masters Degree or equivalent training
• Approved Mental Health Professional training and qualification (or prepared to undertake training within a year of appointment)
• Relevant post-qualifying training for social workers

Desirable

• Other post-qualifying training e.g. CBT, family therapy
• Best Interests Assessment training

AREAS OF EXPERIENCE

Essential

• Stong post qualification experience with demonstrable evidence of excellent practice at a high level
• Extensive knowledge of legislation, statutory guidance, theory and policy in relation to relevant adult and children's social care.
• Experience of undertaking assessments,focused as personalisation, choice and control, and care planning Understanding and experience of personal budgets and direct payments
• Experience of supervising and mentoring staff
• Experience of multidisciplinary working and evidence of collaborative work
• Experience of partnership working with service users and carers, demonstrating dignity and respect particularly in very challenging situations
• Experience of work as Approved Mental Health Professional.

Desirable

• Experience of work as a Best Interests assessor

COMMUNICATION SKILLS

Essential

• Excellent ability to communicate with a wide range of stakeholders including service users and carers, other professional colleagues, members of other organisations and local communities, verbally and in writing.
• Evidence of successful management of difficult meetings.
• Ability to manage highly sensitive information
• Experience of using electronic recording systems and ability to produce accurate, appropriate and timely reports

ANALYTICAL SKILLS

Essential

• Ability to analyse service user and carer information.
• Experience of undertaking small scale audits and surveys.

Desirable

• Understanding of basic research methods

DIVERSITY

Essential

• Demonstrable ability to working sensitively with diverse needs and environments
• Commitment to anti-discriminatory practice

PHYSICAL SKILLS

Essential

• Ability to visit and attend meetings at a variety of locations and environments Experience of using computer - PC
• literate to ECDL standard
• Able to travel between bases and offices, as required, using suitable mode of transport.

PHYSICAL EFFORT

Essential

• Ability to meet timescales and respond to crises and appropriate

MENTAL EFFORT

Essential

• Flexibility and ability to respond to a variety of tasks, and to prioritise own workload
• Ability to manage others and convey information which may be contentious sensitively so that it achieves required improvements and outcomes

EMOTIONAL EFFORT

Essential

• Ability to deal with distressing and sometimes aggressive behaviour of service users, carers and colleagues

GENERAL

Essential

• Experience of working in an integrated health and social care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Colne House

21 Upton Road

Watford

WD18 0JP

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

• The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
• Information management and data quality is essential to ensuring effective management of waiting lists.
• Through robust booking systems the service aims to maximise theatre utilisationand maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.

Person Specification

Qualifications & Education

Essential

• NVQ Level 3 or equivalent level qualification or experience

Knowledge & Experience

Essential

• Previous administration experience
• Knowledge of MS Office (incl. Excel, Word & Outlook)

Desirable

• Operational Experience of Waiting List Management Processes
• Knowledge of Trust eRecord system
• Understanding of NHS Waiting list management definitions
• Understanding of the NHS Constitution and NHS Operating Framework
• Customer service and call handling experience
• NHS administration experience

Skills & Abilities

Essential

• Good communication skills
• Analytical and Numerical skills
• Proven organisational skills
• Problem solving skills
• Proficient organisational skills

Desirable

• Ability to work under pressure and remain calm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Liaise with Temporary Staffing, to ensure appropriate locum cover is available for any absences.Notifyrelated disciplines of any sickness absence of their staff and whether locum cover was required.Ensure arrangements in place to coordinate consultant, middle grade and junior medical staffstudy leave and teaching sessions and ensure locum cover in place for sickness absence whenrequired.Responsible for administration and coordination of all aspects of induction. Arrange for completionof local induction. Checklists for short term locums.Production of Information Packs for all junior doctors rotating into the Directorate six weeks beforearrival at the department.Review working arrangements for STR's, CT1/2/F2s, with a view to New Deal and EuropeanWorking Time Directives compliance.Ensure arrangements are set correctly in place for all our juniors to be monitored, ensure theycomplete the monitoring forms on a daily basis and chase them up and ensure they areforwarded to our Compliance Manager (Medical Education) within the time limit that they wereoriginally given.Polices : Responsible for implenting policies within medical staffing

FinanceStrategically and operationally manage locums effectively and economically and authorise alllocum time sheets and payments. Provide Accountant with up to date information on a monthlybasis regarding the use of locum cover, additional duty hours worked, completing bank staffingpayment sheets and ACAS form for LUHFT staff and Lead Employer staff, matching costs up topanel forms that have been submitted so that no inappropriate charges are made against theDirectorate. Signatory for medical staffing budget including Associate Specialist/STR/CT/F2locum doctors.

RecruitmentAs necessary update Job Descriptions and timetables for junior medical staff.In partnership with Clinical Director and Clinical Director (Surgical Specialties), produce JobDescriptions for new Consultant/Staff Grade/Clinical Fellows posts. Completing Vacancy ControlForms/Change Notices arrange for posts to be advertised and liaise with HR Department forinterview arrangements in role of Recruiting ManagerArrange and manage Observer appointments for students as required, and provide informationpacks for same. Arrange accommodation, if required. HR and Occupational Health Department(to arrange medical screening) and Volunteers Department (to arrange insurance).Responsible to arrange and manage "Honorary Contracts" for junior doctors, consultants and othermedical staff as required including accommodation booking for overseas doctors.To support in the implementation of all medical staffing issues. To communicate across all levels ofSep 2025grades both internally and with external stakeholders on a daily basis.

Person Specification

Qualifications

Essential

• CIPD Qualification (Level 5) or equivalent experience

Experience

Essential

• Demonstratable experience of working in an office environment at an operational level with some supervision but able to work on own initiative.
• Specialised Medical staffing experience and/or Generalist NHS HR experience
• Experience of using Allocate software for monitoring of Resident Doctor rotas
• Ability to work on own initiative and cope well under pressure

Desirable

• Experience of using HR and Payroll systems

Knowledge

Essential

• Understanding of HR policy and best practice and Employment Law
• Excellent knowledge of Resident Doctor Terms and Conditions of Service, in particular 2016 contract and New Deal
• Excellent knowledge of WTD to enable rota work and monitoring compliance

Skills

Essential

• Desire and ability to work effectively in a team
• Excellent interpersonal, negotiating and diplomatic skills
• Ability to communicate effectively and confidently with all levels of staff
• Ability to work to strict deadlines
• Good attention to detail and high accuracy
• Ability to manage and prioritise multiple and sometimes conflicting demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Leadership and Staff Management Responsibility

• Will exercise leadership and develop a good working relationship with colleagues in the MDT and the unit as a whole.
• To ensure that the Trust policies/procedures, NMC guidelines andprotocols are adhered to at all times.
• To monitor and review sickness/absence, in partnership with the team leader.
• To participate in the recruitment and selection of junior staff.
• To participate in positive, regular clinical supervision and formal appraisal systems in line with the Trust policy.
• To contribute to the orientation/induction programmes for new staff and to the training/development programmes for all staff and students.
• Ensuring the physical environment is conducive to developing andmaintaining a therapeutic environment consistent with the well being of both service-users and staff.
• To develop regular teaching sessions within the clinical environment.
• To act as a mentor to student nurses, providing ongoing support.
• To act as site nurse in charge out of hours on a rotational basis
• Will be required to act up in the absence of the Team Leader.
• To take charge of the Unit as required.

For full details of the main duties and responsibilities of the role please refer to the job description and person specification documents attached.

Person Specification

Educational achievements, qualifications, and training

Essential

• RMN/RLDN or Dip/ Bsc (Hons) in Mental Health/ Learning Disability Nursing
• ENB 998 / Preceptorship and Mentorship

Experience

Essential

• Relevant experience at Band 5 or equivalent
• Evidence of continuing professional development

Desirable

• Experience of working in other secure services

Job related attitude and skills

Essential

• Ability to communicate effectively within a multi- professional team.
• Confidence to work autonomously, use own initiative, and make decisions in complex situations.
• Ability to deal with distressing circumstances and challenging behaviour.
• Experience of risk assessment and management.
• Ability to cope with an unpredictable work pattern and frequent interruptions.
• Understanding of legal frameworks such as MHA.
• Supervision skills

Desirable

• Implementing quality improvement initiatives.

Personal Qualities

Essential

• Ability to work flexibly according to client / service needs.
• Receptive to changing environments and an ability to promote positive approaches to implementing changes according to service and client need.
• Leadership qualities
• Ability to remain calm in difficult situations.
• Positive approach to work
• Attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Broadland Clinic

Little Plumstead Hospital

Norwich

NR13 5EW

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

1. CLINICAL

1.1. Screening incoming referrals to consider suitability for the service based on established criteria

1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries

1.3. Conducting telephone triage assessment calls to gather clinical information and progress referrals

1.4. Managing waiting lists for a specific care pathway, booking service users in to appointments, ensuring co-ordination with clinicians and team leads

1.5. Acting as the first point of contact for service users and professionals by phone, email and other mediums

2. ADMINISTRATIVE

2.1. To be responsible for workshop admin tasks, including contacting clients who have not attended, reviewing clients post-workshop and following the service procedures

2.2. To collect and analyse data such as performance figures or service user feedback

2.3. To assist in the design and management of electronic spreadsheets and databases as required

2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure service users, who may be distressed and confused, in a tactful manner

2.5 To manage the reception of service users coming for treatment

2.6 To support the admin team in administrative tasks such as entering new referrals onto the system, checking triage data for accuracy and data cleansing

3. TEACHING, TRAINING AND SUPERVISION

3.1. Ensure the maintenance of standards of practice according to Trust guidelines, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence)

3.2. To receive regular supervision in accordance with professional practice guidelines.

3.3. Where possible, to gain wider experience of professional psychology within the NHS through attending some training and team meetings.

4. PROFESSIONAL

4.1 The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

4.2. Ensure that client confidentiality is protected at all times.

4.3. Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.

4.4. Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.

4.5. Attend supervision on a regular basis as agreed with Manager.

4.6. Participate in individual performance review and respond to agreed objectives.

4.7. Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.

4.8. Attend relevant conferences / workshops in line with identified professional objectives.

Person Specification

Qualifications

Essential

• oUndergraduate Degree in a related field (Psychology, Mental health, information sciences, or other health or social sciences

Desirable

• oPostgraduate training relevant to mental health

Experience

Essential

• Experience working with a mental health population - voluntary or paid
• oDemonstrated experience in a fast-paced role that required advanced organisation and communication skills and use of initiative to autonomously troubleshoot and resolve varied problems
• oExperience of working with service users (either in person, phone or email) to de-escalate feelings of anxiety, confusion, or frustration

Desirable

• Experience in a psychological therapies service
• Experience completing advanced administration tasks in a work or learning setting, such as producing written reports or synthesising data

Knowledge/Skills

Essential

• Theoretical knowledge of the problems experienced by and needs of primary care patients with common mental health problems
• Theoretical knowledge of methods of assessment and treatment of primary care patients with common mental health problems
• Awareness of diversity issues
• Well-developed verbal skills including telephone skills. Written communication skills that enable communicating complex or sensitive information to clients, families and colleagues
• Ability to manage emotionally stressful situations such as working with victims of abuse or trauma, or with people who engage in self-harming behaviour

Desirable

• Understanding of NHS Talking Therapies/IAPT stepped care services
• Theoretical knowledge of the problems experienced by, and needs of patients with more complex mental health problems such as bipolar disorder, personality disorder and psychosis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lewisham Talking Therapies

Lewisham

SE6 4RU

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of this post is to provide clinical and managerial support to the Theatre Manager in the development, implementation and co-ordination of high-quality patient care within the theatre area.

To demonstrate BCUHB values in own practice and embed them in theatre culture.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

• NMC/HCPC registration
• Extensive experience in theatre clinical practice
• Teaching and assessing qualification
• Practice supervisor/assessor course
• Understanding of NatSsips and LocSsips relating to theatre

Desirable

• Degree in relevant clinical/ professional topic
• Postgraduate study at masters level
• ALS/PLS
• Post graduate management qualification

Experience

Essential

• Evidence of experience in management
• Evidence of leadership experience
• Evidence of working with/ facilitating junior staff and student development
• Evidence of advanced clinical knowledge
• Good understanding of issues relating to evaluation of care planning and assessment
• Evidence of resource management
• Experience of staff selection and workforce planning

Desirable

• Understanding of human resources policy
• Experience of undertaking audit/research and setting of standards

Aptitude and Abilities

Essential

• Ability to work independently or as part of a team
• Ability to deal with multi faceted problems in a stressful environment
• Able to be pro-active and re-active
• Good role model
• Highly motivated- both personally and professionally
• Comfortable with, and committed to team based working
• Empathic, compassionate and diplomacy
• A real desire to achieve goals through integrating the work of team members

Desirable

• IT skills

Values

Essential

• Can show demonstrate evidence of adherence to BCUHB values

Desirable

• Ability to Speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Llandudno

Hospital Road

Llandudno

LL30 1LB

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Data Quality/Patient Information

• To investigate and correct any discrepancies found on IT systems relating to patient information.
• Produce accurate reports for daily SitRep in accordance with the required weekly deadlines.
• To be responsible for ensuring med fit list is up to date and accurate.
• To ensure that Data Protection Act is complied with through correct usage.
• Request reports from the information department on wards/Trust length of stay etc.
• Obtain and disseminate information for example discharges/packages of care start dates to ward areas.
• Provide support to the Team Lead in the design, production and distribution of documents, reports, resources and leaflets.
• To participate in departmental audit/surveys as required.

Communication:

• To act as a central liaison and information point of the team for internal and external multidisciplinary staff, patients and relatives. This will involve dealing tactfully, diplomatically and sensitively with patients who may be distressed, hostile or verbally aggressive or have difficulty understanding due to disability or illness. It will also require the ability to make judgements as to priority and equality of appointments, and to resolve problems.
• To deal with all queries in an efficient and courteous manner using judgement and prioritisation skills.
• To develop and maintain effective working relationships with clinical and managerial staff within the team.
• To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the team in a timely manner.
• To take clear and accurate messages and ensure prompt delivery to the appropriate person.
• To process all incoming and outgoing staff and patient correspondence in a timely and effective manner.
• To process mail for the team responding as necessary/appropriate.

Planning and Organisation

• To plan, organise and prioritise own workload on a day-to-day basis and for longer-term departmental projects.
• To work in accordance with all departmental and Trust policies and procedures.
• To provide clerical support to the team including maintaining the filing system, undertaking photocopying, organising team meetings and taking minutes and some typing of correspondence and documentation.
• To report and record any equipment faults / repairs to relevant departments e.g. IT, Facilities etc. To follow up outstanding issues.
• To be aware of and contribute to the management of Health and Safety in relation to the working environment.
• Review complaints arranging for notes to be available for the Team Lead.
• To comply with the Access to Records and Data Protection Act and maintain strict patient confidentiality.
• Manage the calendar for room bookings for meetings, groups etc. To report all accidents, incident and complaints in accordance with Trust Policy.
• Report any non-clinical accident or incident involving admin personnel or a member of the public is in line with policy, completing documentation in the correct time frame. Alerting the Senior staff/ Management to any risks that need urgent attention.

Training & Development

• To assist in new staff induction.
• To be available on request to assist or train discharge coordinators on the use of the computer system.
• To attend mandatory training sessions as determined by the Trust.
• To maintain up to date training records for all staff.
• To participate in personal objective setting and review including the creation of a personal development plan.
• Maintain equipment inventory.

Finance

• To support the team in identifying and implementing efficiency savings within team.
• To control the stock of stationery and ward supplies and re-order when necessary.

Effort

• Job requires keyboard/VDU use for most of the working day, with the requirement to sit for long periods at a time.
• There may be frequent interruptions to concentration by staff and patient queries. Prolonged concentration may occasionally be required for specific projects.
• Occasional necessity to work under pressure to meet deadlines or during busy periods.
• Job requires dealing with people with physical, sensory or learning disability who may have difficulty in understanding or communicating, on a regular basis.
• There is exposure to verbal aggression either face-to-face or on the telephone, on an occasional basis.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Experience of working within the NHS, Private Sector or Local Authority
• Experience of working in an environment dealing with highly confidential data
• Evidence of good problem-solving skills; ability to think laterally and creatively under pressure.
• Experience in gathering, analysing and maintaining accurate data

Qualification(s) and Professional Training

Essential

• GCSE Grade C, or above/equivalent in English Language and Mathematics
• Work to intermediate standard PowerPoint Excel Database management

Skills and Abilities

Essential

• Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings
• Clear and concise communication skills both orally and in writing.
• Ability to work on own initiative and as part of a team
• Knowledge of Microsoft Office products
• Willing and able to learn new skills
• Flexibility of approach- able to respond to competing pressures elsewhere in service
• Ability to communicate difficult or sensitive information to people who might be anxious or upset
• Ability to use negotiation skills to reach shared goals
• Recognises own limitations and how to escalate issues and situations

Personal Qualities

Essential

• Maintain professional manner and appearance and personal accountabilities
• Work as a team member
• Ability to work under pressure and respond to positively and appropriately
• Able to self-motivate
• Effective time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about this job role please the attached person specification and job description.

• Obtain and record consent from clients at each contact in accordance with Trust Policy.
• Document all patient and professional contact in line with legal frameworks
• Carry out audits on nutritional intervention and progress using outcome measures.
• Work with the facilities department to ensure adequate access to nutritionally appropriate diets in line with patient clinical need.
• In collaboration with colleagues plan and deliver training and development to meet needs identified and act as a resource for specialist information where required.
• Participate in service development, audit, pathway development and ongoing training needs of the clinical teams.
• Network and develop working relationships with relevant staff, liaising closely with professional colleagues to ensure the delivery of excellent quality services.
• Provide clinical supervision for dietitians and students as required.
• Work with other dietitians within the Trust and externally to raise the profile of the dietetic profession and promote the dietetics workforce.

Person Specification

ESSENTIAL

Essential

• Demonstrable ability to meet the Trust's Values
• BSc in Dietetics or equivalent
• Registered with Health and Care Professions Council
• Active continuing involvement in appropriate CPD
• Articulate with good verbal and written communication skills
• Ability to communicate effectively with patients in one to one or group settings.
• Able to convey highly complex, sensitive or contentious information (eg. challenge weight manipulation, communicate need for inpatient treatment) to patients, carers/families and a wide array of other professionals within and outside of the NHS, where there may be complex family and organisational systems.
• Knowledge of the theory and practice of evidence-based treatment
• Good interpersonal, dietary counselling and motivational skills.
• Team building skills
• Knowledge and skills in multidisciplinary team working with complex clients
• Awareness and understanding of ethical issues that arise in this area of work.
• Ability to manage and have good insight into the personal emotional impact of working with unpredictable levels of high emotional distress and psychological trauma amongst the client group being served.
• Ability to maintain a calm and professional stance in the face of highly emotive and distressing problems, verbal abuse and potential threat of physical violence.
• Knowledge of safeguarding and child protection procedures
• Ability to manage time effectively, managing a caseload and prioritising on a basis of need.
• IT skills, for recording work activity, for searching databases and the internet, for word processing and preparing presentations and for using email and intranet systems.
• Significant recent clinical dietetic experience including relevant training and experience within eating disorders and CAMHS and able to manage a caseload of patients with complex needs.
• Evidence of CPD in a range of clinical settings relevant to this post.
• Experience of working as an integral member of the MDT
• Able to be flexible and adapt to the changing needs of the service.
• Able to demonstrate leadership in dietetics for specialist area.
• Able to deal with distressed patients, carers/families.
• Able to reflect and critically appraise own performance.
• Committed to client centred, non-discriminatory practice

Desirable

• Relevant postgraduate continued professional development and significant evidence of clinical dietetic experience.
• BDA (and learning disabilities group) membership
• Experience of organising and providing training for other health professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Parkview

60 Queensbridge Road

Birmingham

B13 8QE

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Act as a point of contact, receive and direct patients and visitors on arrival, providing reception services for patients, carers, staff, public, internal, and external customers.

Sort and prioritise incoming queries in line with the written guidance.Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required.Provide demographic details of cases when requested.Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of electronic patient records.Responsibility of creating new records and discharging records on the electronic records system.Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies and seeking consent as necessary.Input patient sensitive/confidential information onto patient administration system ensuring accuracy, updating information as appropriate.Record accurate and timely contact notes with patients on electronic record in line with Trust record keeping policy.The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date.Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.Produce statistics, documents and reports using various computerised systems as appropriate for example data relating to key performance indicators.To highlight any operational concerns regarding administrative systems so that they can be reviewed.Work closely with clinical and operational teams to ensure that rotas are up to date and shared with the appropriate person.Participate in all necessary mandatory and targeted training to update skills and knowledge.Maintain comprehensive electronic health records as per standard operating procedures.Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance.Supervision of other administrative support staff.To ensure the creation of new clinical records.Facilitating and contributing to meetings including booking meeting rooms, arranging refreshments, taking, and circulating notes and agendas as necessary. Meetings include but not limited to MDT meetings and service / team meetings.Support diary management as required. To work with others to plan ahead and manage diary commitments ensuring equal balance and best use of time for meeting commitments.To participate and be engaged in service improvement initiatives/ activities to enhance quality of patient care. For example, participation in task and finish groups. The post holder shall as necessary, provide cover for and undertake duties of absent colleagues.The post holder shall follow all the policies and procedures of the organisation.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration or equivalent
• Educated to GCSE standard or equivalent

Desirable

• OCR or equivalent
• Customer Service Qualification

Knowledge/Experience

Essential

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills and face to face Communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Ability to develop databases
• Computerised information systems

Desirable

• Demonstrable knowledge of supervising other secretarial/administrative staff

Skills

Essential

• Keyboard / Word Processing / Data input
• Good communicator (verbal/written)
• Good organisational and interpersonal skills
• Ability and willingness to travel across the Trust

Values

Essential

• Continuous improvement - committed to making improvements to our services for the benefit of all
• Accountability - taking ownership to anticipate, develop and deliver high quality care
• Respect - how we treat others in an inclusive and supportive way
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it
• Support - actively supporting others with compassion and courage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Knowsley Resource & Recovery Centre

Warrington Road (Whiston Hospital site)

Prescot L35 5DR

L34 1PJ

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Document and Record Management

• Process, scan and code incoming clinical correspondence including hospital letters, discharge summaries, ambulance notifications and out of hours reports.
• Review correspondence and ensure documents are attached to the correct patient record.
• Code or free text clinical information on to the patient record.
• Assign documents to the appropriate clinician or administrative team promptly and accurately.
• Identify urgent, abnormal or clinically significant information and escalate in accordance with practice procedures.
• Liaise with clinical staff to clarify documentation queries and ensure appropriate actions are completed.
• Maintain accurate patient records using practice workflow and clinical systems.
• Process incoming and outgoing patient records in accordance with NHS and practice procedures, ensuring records are transferred, received and managed accurately and securely.
• Monitor workflow queues to ensure correspondence is processed within agreed timescales.
• Deal with queries relating to correspondence management and document processing.

Referral Administration

• Complete and submit referrals to secondary care, community services and external providers, ensuring all supporting documentation is accurate and complete.
• Take ownership of referrals from initiation through to completion.
• Monitor referral progress, including rejected referrals, requests for further information and provider responses.
• Liaise with clinicians to obtain information required to support referrals.
• Provide patients with information regarding referral pathways, appointments and progress where appropriate.
• Ensure all referral activity, communications and outcomes are accurately documented and filed within the patient record.
• Support the practice in achieving referral processing targets and standards.

Insurance and Third Party Requests

• Manage insurance reports, medical reports and third-party documentation requests in accordance with practice procedures and relevant legislation.
• Ensure documentation is completed accurately and within agreed timescales.
• Support patients and staff with queries relating to access to medical records, consent and permissions.
• Maintain accurate records of requests, actions and outcomes.
• Escalate complex or sensitive requests to the appropriate manager or clinician.

Statutory and Contractual Support

• Support the management of requests for information, reports and returns relating to the practice's statutory and contractual obligations.
• Assist with administrative processes required to support regulatory, contractual and operational requirements.
• Undertake any other reasonable duties requested by the management team in support of the practice's business operations.

Person Specification

Experience

Essential

• Minimum of 2 years experience working in an administrative role.

Desirable

• Experience of working in primary care.
• Competent using Systmone.

Qualifications

Essential

• GCSEs, or equivalent qualifications, in English and Mathematics.
• Competent IT skills, including the use of Microsoft Office applications.

Desirable

• Relevant healthcare or NHS administration training.
• Experience of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakwood Lane Medical Practice

Address

2 Amberton Terrace

Gipton

Leeds

West Yorkshire

LS8 3BZ

United Kingdom

Employer's website

https://www.oakwoodlanemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE:

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors/health professionals in a courteous and professional manner.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative/multi tasking
• Experience of excellent customer service
• Practical experience of computerised recording systems

Desirable

• Experience of working within a General Practice Reception environment

Qualifications

Essential

• Good standard of general education
• GCSE English

Desirable

• Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service
• GCSE Maths

Skills and Behaviours

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Performing under pressure/ ability to remain calm, controlled and professional
• Adaptability
• Ability to make yourself compatible within the Team, and work effectively as a team member.
• Self motivated/resourceful
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Much Wenlock and Cressage Medical Practice

Address

Kingsway Lodge

King Street

Much Wenlock

Shropshire

TF13 6BL

United Kingdom

Employer's website

https://www.muchwenlockandcressagemp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Reception Duties

• Provide a professional and efficient reception service
• Welcome and assist patients and visitors
• Handle patient enquiries both face to face and via telephone
• Book, amend and cancel appointments using practice systems (including SystemConnect)
• Process appointment requests and support triage processes
• Deal with urgent patient needs appropriately
• Hand out
• prescriptions, letters and forms in line with ID and confidentiality procedures

Patient Adviser Role

• Signpost patients to the most appropriate service
• Improve access to care and reduce pressure on GP appointments
• Provide information on services within the practice and wider NHS/community services

General Administration

• Issue repeat prescriptions support prescription processes and related queries
• Manage patient queries via email, online systems, face-to-face and telephone
• Process incoming and outgoing medical records
• Register new patients and explain practice procedures
• Support home visit requests and general admin tasks
• Liaise with external organisations such as Primary Care Support Services

Cross-Cover & Flexibility

• Provide cover across reception and office functions as needed
• Adapt working hours to support service delivery
• Prioritise workload using initiative and sound judgement
• Cover for absent colleagues during annual leave and sickness

Systems & IT

• Use clinical and administrative systems accurately
• Maintain accurate patient records
• Operate the telephone system effectively

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Can remain calm and professional in a busy environment
• Is flexible and reliable, with a willingness to provide additional cover
• Has strong organisational skills and attention to detail
• Can handle confidential information sensitively
• Works well independently and as part of a team

Previous GP or healthcare experience is desirable but not essential, as training will be provided.

Our Values

We are committed to:

• Providing a safe, respectful and inclusive environment
• Delivering high-quality patient care
• Supporting staff wellbeing and development

Additional Information

The role requires adherence to:

• Confidentiality and GDPR requirements
• Health & Safety and infection control policies
• Equality and diversity principles

You will also be expected to participate in training, performance reviews and continuous professional development.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience

Essential

• Experience of dealing with patients/public

Desirable

• Experience of working in general practice or a healthcare environment.

Essential Criteria

Essential

• Good interpersonal and communication skills
• Flexibility

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The must haves for this role:

• Compassion towards people struggling with eating disorders and mental health difficulties, and a heartfelt desire to help others.
• Resilience which enables you to work in a fast-paced and at times demanding NHS environment.
• Commitment to your colleagues and the ability to support each other, muck inand pull together as a team
• Creativity and innovation as you will be a part of a team which prides itself on adapting quickly and innovatively to change and challenges

For further information about the role, please see attached job description and person specification.

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to contactKalyar Theinvia email: [email protected] wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

Essential

• GCSE English or equivalent
• GCSE Maths or equivalent

Desirable

• European Computer Driving Licence

Continuous Professional Development

Desirable

• Fully trained in phlebotomy procedures.
• Trained in ECG administration.

Previous Experience

Desirable

• Experience equivalent to NVQ Level 3
• Able to perform phlebotomy procedures without direct supervision.
• Previous Laboratory work experience
• Work experience in a healthcare environment

Knowledge, Skills & Abilities

Essential

• Ability to work accurately and quickly in an organised Manner with attention to detail.
• A good level of computer literacy
• Excellent interpersonal and communication skills
• Ability to work both as part of a team and individually.
• Ability to deal with difficult situations and resolve conflict.
• Good telephone manner

Additional Requirements

Essential

• Ability to travel to multiple sites
• Ability to work well under pressure.
• Sound understanding of health and safety requirements.
• Awareness of data protection and confidentiality issues
• Able to maintain professional standards of dress and conduct in line with Trust policies
• Must comply with Trust requirements for health.
• Willingness to be flexible and vary working patterns in accordance with the needs of the service.
• Ability to drive and have access to a car for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Wokingham Hospital, 41 Barkham Road, Wokingham RG41 2RE

41 Barkham Road

Wokingham

RG41 2RE

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)