Job description

Job responsibilities

• Assists and deputises for the Laboratory Manager as required.
• To assist the Microbiology Laboratory Manager in the management of the clinical technical service provided by the Bacteriology Department and ensuring that this meets the requirements of the clinical leads.
• To be responsible for planning and prioritising the scientific workload of the Bacteriology Laboratory on a day-to-day basis.
• Achieve, demonstrate, maintain and promote scientific & technical excellence, and by example ensure high professional standards amongst the scientific, technical and support staff in your sections within the Laboratory.
• To ensure that all staff meet the necessary standards of speed, quality and accuracy, appropriate to the level of experience and training.
• Ensuring the release of staff to attend Essential Skills and Knowledge Training annually.
• Support and help to develop the training of the Departments technical and scientific staff.
• Working with relevant Clinical Leads, will be responsible for the evaluation of new equipment, new/replacement test methods and new techniques within the Laboratory. This will include leading on the development of test cost models, working with service users to improve test ordering and supporting the implementation of a new LIMS.
• To be responsible for implementing any procedural changes required by the Laboratory Manager and disseminate information relating to them.

For further information please see attached job description

Person Specification

Qualifications

Essential

• Fellow of the Institute of Biomedical Sciences (FIBMS) by examination or hold an MSc in Biomedical Sciences or hold an equivalent qualification in a Clinical Pathology discipline or demonstrable experience.
• Hold A Post Graduate Management Diploma or demonstrable equivalent management experience
• State registration with Health & Care Professions Council (HCPC).

Desirable

• A willingness to undertake study leading to qualifications required for career advancement.
• Trust recognised trained risk assessor.
• Leadership course, Trust or equivalent.

Knowledge and Experience

Essential

• Proven ability to demonstrate and apply knowledge of the Pathology of disease in one or more disciplines within Blood Sciences.
• Specialist proven knowledge and demonstrable experience in the technical field of a Pathology discipline.
• Advanced analytical, scientific and technical skills commensurate with the Pathology speciality and seniority of the post-holder.

Desirable

• Participation in the Institute of Biomedical Sciences CPD scheme.
• Advanced Computing skills.
• Demonstrable experience LIMS and in particular Epic/Beaker

APTITUDE & ABILITIES

Essential

• Excellent communication skills, being able to deal with patients and staff at all levels of the organisation with tact and diplomacy.
• Excellent influencing and interpersonal skills.
• Excellent negotiating and motivational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford

Derriford Road

Plymouth

PL6 6DH

United Kingdom

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols

Reception

• Receiving patients, consulting with members of practice team
• Handing letters/reports/results to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Use internal systems and additional patient services, Online, NHS App, System Connect

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Own transport and clean driving licence essential. This position is working at both at Reepham & Aylsham Medical Practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English
• Customer Service

Desirable

• GCSE grade A to C in English
• Customer Service Qualification

Experience

Desirable

• Experience of working in a call handler or receptionist role
• Administration experience
• Experience of working in a GP practice
• Experience working in a fast paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Reepham and Aylsham Medical Practice

Address

60 Hungate Street

Aylsham

Norwich

NR11 6AA

United Kingdom

Employer's website

http://www.aylshamandreepham.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Under the supervision of the registered health professional participate fully in the delivery of planned nursing care, which includes all aspects of patients personal care. Under the supervision of a registered Health professional undertake specified clinical activities. Assist the registered health professional in the implementation of individualised patient care. Assist with the preparation of meals, snacks and drinks, assisting patients with feeding as necessary. Accurately record patient information of any care given, ensuring the entry is countersigned by the registered nurse responsible for the patient at the time. Involve patients and carers/relatives in the delivery of care. Recognise and respond appropriately to urgent and emergency situations. Escort and transfer patients, with low nursing dependency, as delegated by the registered health professional . Assist in maintaining a clean and safe environment, thus preventing the spread of infection by clearing and cleaning vacated bed spaces and preparation for re-use, secure and handle clinical waste and used linen for safe collection and/or disposal, carry out regular mattress checks and record details in line with trust policy. Maintain high standards of hand hygiene Assist other clinical areas within the Trust as the clinical situation and staffing levels require. Attend to the needs of patients/ visitors, particularly those who may be distressed or require assistance and communicate in a manner that is appropriate to them and the situation. Care for patients property and valuables in accordance with Trust policy.

Person Specification

Qualifications & Education

Essential

• Level 1 qualification in functional maths and English
• NVQ 2 or equivalent in house competency assessment

Knowledge & Experience

Essential

• Experience in a healthcare environment / life experience

Skills & Abilities

Essential

• Demonstrates skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology
• Demonstrates an understanding of the importance of quality care
• Demonstrates the role of the Healthcare Assistant with the professional teams.
• Able to work under direct supervision of a qualified practitioner
• Ability to communicate in a variety of settings
• Able to act calmly in emergencies
• Able to present factual information and refer questions to others where appropriate.
• Able to deal with sensitive issues
• Ability to work efficiently and effectively and professionally in a multi-disciplinary team
• Able to be flexible and part of a team
• Able to deal with sensitive issues with tact and diplomacy

Values & Behaviours

Essential

• Willingness to undertake training as required to perform role
• Ability to recognise own limitations of role to ensure effective, safe delivery of care
• Adhere to Trust values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Educated to A Level/NVQ3 level or equivalent experience

Desirable

• Appropriate secretarial/ administrative qualification
• ECDL qualification
• Customer care training

Experience

Essential

• Understanding of service user confidentiality
• Working knowledge of office procedures, structure and workings of a large organisation
• Ability to manage electronic booking systems and manage patient flow
• Supervision of junior staff
• Use of office equipment (electronic systems, photocopier etc)
• Experience of Healthroster, systmone, finance (SBS), Business Intelligence and wider systems
• Understanding of service user confidentiality

Desirable

• Ability to manage electronic booking systems and manage patient flow
• Understanding of health & social care processes

Knowledge

Essential

• Ability to collate data and produce reports in a timely fashion (e.g. use of Business Intelligence)
• Excellent knowledge of a variety of software packages including power point. Teams, Microsoft, spreadsheets creation etc

Desirable

• Knowledge and experience of how to provide advice and signposting to service users, families & carers
• Knowledge of local care systems

Skills

Essential

• Ability to draft routine correspondence
• Ability to note take detailed notes/minutes in a range of settings
• Proven record of high quality written and verbal communication skills
• Excellent organisational and time management skills
• Ability to work in a multi-disciplinary setting
• Ability to deal with service users sensitively
• Analytical skills and ability to interpret information and present in a clear concise manner

Other requirements

Essential

• Excellent interpersonal skills
• Able to work under pressure and to deadline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London NHS Trust

Address

Heart of Hounslow Health Centre

92 Bath Road

Hounslow

TW3 3LN

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Please note the cost of the DBS check has increased from 2nd December 2024

Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation
• Insight into behaviours and skills of a carer and the need for effective team work
• Knowledge of Safeguarding
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
• Caring and empathetic
• Motivated and with a pro-active approach
• Ability to work independently and as part of a team
• Committed to providing high quality patient care
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image
• Reliable, adaptable and dependable

Desirable

• Keyboard skills
• Venepuncture

Personal Circumstances

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site

Other requirements

Essential

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Brampton War Memorial Hospital

Tree Road

Cumbria

CA8 1TX

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

• ALL sections of application form FULLY completed

Education/ Qualifications

Essential

• RSCN/RN 1st level with current NMC registration
• Teaching/Assessing/Mentorship Course Clinically competent (within speciality)

Desirable

• 1st Level degree or evidence of study at this level
• Advanced Vascular Nurse qualification or willingness to undertake this training

Knowledge, Training & Experience

Essential

• Demonstrates significant experience at Band 5 or above ideally within Vascular Surgery
• Significant experience in caring for people with abdominal aortic aneurysms
• Evidence of recent study and professional development
• Evidence of educating colleagues
• Proven ability to mentor/preceptor junior members of staff
• Evidence of ongoing professional self development
• Proven ability to coordinate and delegate workload appropriately
• Responsive to change
• Knowledge of safeguarding vulnerable adults
• Awareness of research and evidenced based practice
• Good analytical and problem solving skills
• Leadership skills
• Ability to effect change in current working practice
• Evidence of adjustment to Scope of Practice
• Good time management skills
• Ability to develop teaching and promotional materials
• Familiarity with Microsoft Office programmes particularly Excel
• Proven ability to communicate effectively within a multidisciplinary team (both verbal and non verbal)
• Good facilitation skills
• Good interpersonal skills and demonstrable ability to manage challenging and emotional situations
• Proven ability to deal with difficult or sensitive issues
• Understanding of confidentiality in the workplace
• Ability to facilitate change
• Must be aware of clinical governance and benchmarking processes
• Proven ability to prioritise own workload and manage tasks

Desirable

• Experience of involvement in service development
• Experience of delivering presentations
• Experience of working within an NHS screening programme

Communication and Interpersonal Skills

Essential

• Ability to develop and motivate staff
• Good eye to hand co-ordination
• Clear spoken and written English
• Politeness and patience
• Good communication skills
• Ability to work within a team and effectively liaise with people at all levels
• Good organisational skills
• Flexible and independent approach to work
• Ability to work under pressure
• Ability to work accurately on own initiative
• Attention to detail

Special Attributes and other

Essential

• Shows motivation in developing new skills
• High level of interpersonal skills
• Demonstrates empathy and diplomacy
• Flexible and reliable

Other Requirements

Essential

• Good time keeper
• Ability to work from both hospital sites and all screening venues as required to meet the demands of the service
• Driver with clean licence
• Access to a vehicle insured for business use
• Willingness and ability to travel and transport screening equipment between venues and sites
• Adaptability to different working environments off-site
• Interest and enthusiasm in the screening project and its benefits to the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary

Anlaby Road

Hull

HU3 2JZ

United Kingdom

Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and updating as necessary.
• Email and photocopy as requested.
• Summarising of new patient registration paper and electronic records.

Reception

• Receiving patients and dealing with their queries.
• Processing prescription requests.
• Be able to cover all reception position as necessary.
• Process patient samples as and when required.
• Processing incoming and outgoing mail.

Appointments

• Care navigates patients.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests.

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process prescription requests in accordance with practice guidelines.
• Managing the practice safehaven email account.
• Scanning patient paper information onto their electronic patient record.
• Work through and complete the EMIS task board.
• Work through and complete all EMIS workflow queries.
• Process the online patient queries.

Telephone

• Have working knowledge of telephone system.

Other Tasks

• Clear rooms after surgeries.
• Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
• Report/log any IT/telephone/building maintenance repairs as per practice procedure.
• Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
• Complete allocated Health and Safety checks/tasks.
• Any other tasks allocated by managers.

Person Specification

Qualifications

Essential

• Experience of working in administration is essential for this role.
• GCSE Grade A to C in Maths and English / or equivalent qualification

Desirable

• Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE

United Kingdom

Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing clerical and administrative support for the Lung Cancer Screening Programme and/or TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the nursing/radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Professional Development, Education and Training

- Responsible for planning and implementing induction programme for recently appointed team members

- Develop local rolling training programme for new and existing staff, in conjunction with PAS Training and Information Departments.

- Ensure staff complete the agreed Trust mandatory training.

- Be proactive in own Personal Development to ensure ability to support own staff.

Procurement and Commissioning

- Commission all stationery and office equipment for the span of control.

- Monitor the delivery of goods procured and distribute as appropriate

- Maintain accurate records of the commissioning, procurement and delivery of goods and authorise payment in a timely manner.

- Resolve issues of quality or delivery with the suppliers.

- Negotiate with suppliers to ensure best deal.

Planning and Organisation

Operational

- Source, collect and validate accurate RTT (Referral to Treatment) data in accordance with agreed practices and standards

- Ensure, through accurate data validating, the RTT (Referral to Treatment) data reported to the Department of Health is accurate

- Use patient notes, existing databases, and Trust systems to formulate, validate and confirm patient pathways

- Create databases to collect and monitor complex data, maintain and update databases

- Record accurately the validation of patient data

- Monitor and ensure accuracy of data relating to inter-hospital transfers and respond to external queries relating to those data.

- Input the collected data into Trust systems in a timely and accurate manner

- Liaise with clinicians, nursing staff and other staff as appropriate to achieve collection of accurate data and missing notes

- Educate medical, clinical and administrative staff within the Trust on the complex principles of clock start and stop validation and the use of RTT codes

- Identify any pathway trends or specific trends within specialties and highlight areas of concern

- Undertake and participate in local audits, surveys and any relevant pathway research to fulfil the requirements of the RTT Target

- Plan and organise multi-disciplinary meetings

- Advise and demonstrate own activity and work role to less experienced, or new employees in the team

- Review of all RTT documentation as directed by line manager

- Pilot the use of pathway ID functionality on PAS

- Collect additional data on an ad-hoc basis

- Work within organisational policies and procedures, comment on proposals and implement policy

- Plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported

- Ensure that data is recorded and saved in the appropriate Trust locations

- Develop and maintain effective working relationships with other staff in the departments and the Trust ensure that a professional and seamless service is provided. This will require liaison with Heads of Department, Clinical Directors, Consultants, Managers and Administrative staff

- Ensure confidentiality and security of data in accordance with organisational requirements, and in line with the Data Protection Act

- Maintain the high standards of the department by contributing towards individual and team objectives

- Participate in planned training events and attend all mandatory training sessions as requested

- The scrutiny of large datasets and proactive report on changes in trends or patterns, particularly focusing on defined key performance indicators

- Ensure that performance reports are produced for senior management team and all deadlines are met.

- Develop and support high quality data standards ensuring that data entered onto systems, e.g. Trak is accurate, complete and up to date

- Undertake surveys and audits to support service developments

- Actively works towards developing and maintaining effective working relationships both within and outside the Trust

- Fosters and maintains strong links with all Services across the Trust, developing key contact points within Care and Corporate services.

- Monitoring of patients on all speciality elective waiting lists, identification of potential long waiters patients who could breach waiting times, instructing specialities to action to resolve

- Analysis, monitoring and validation of a comprehensive suite of management reports for strategic and operational purposes.

- Provide active support, direction and guidance to all staff involved in the management of waiting lists at speciality level

- Undertake investigations into patient complaints relating to patient administration as and when necessary and in line with the NHS Constitution

- Actively participate in projects to improve the quality of all elements of patients referral to treatment processes and pathways,

- Present access-related information regularly to groups of staff (eg through weekly RTT meeting and periodic training), including staff at all levels.

- Work with specialty teams at all levels, providing support and challenging operational departments based on best national and international practice

- Produce training material and deliver training to individuals and groups of staff to support new and existing processes to support the access policy.

- Work with specialty management teams to ensure patients waiting for appointments and/or treatment are managed in chronological order, within clinical priority and seen or treated within the maximum wait time in line with national guidelines and Trust policy.

- Co-ordinate waiting list reviews as required to validate data and reduce patient waiting times.

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the post holder

Communications and Working Relationships

- Communication with a range of clinical and non-clinical staff is required

- Contact with patients is over phone

- Information Department

- Health Records Department

- Trust training department including PAS training staff

- PALS

- Build effective networks across clinical, managerial and administrative teams to collaborate where appropriate in all aspects of access management, to gain co-operation and agreement on any service improvement

- Promote a positive high-profile image of the team both internally and externally.

MOST CHALLENGING PART OF JOB

- Working in a challenging and changing environment whilst under pressure, effectively managing own time

- Managing conflict and staff disagreements

- Maintaining a high degree of accuracy when working under pressure

- Working for several Directorates whilst managing competing demands

- Training new members of staff, whilst maintaining full service cover

- Dealing with difficult conversations

General Working Conditions

- Expected to visit Medical Records, Wards and Departments on occasions across all Trust sites

- The nature of the job necessitates the need for flexible working

- Frequent requirement to concentrate within an unpredictable work pattern

- Management of own workload

- Required to act independently. Managers are available for personal advice, but does not directly supervise the work being carried out.

- Input and analyse information for a substantial proportion of working time. Requires accuracy and constant checking

- Dealing with sensitive and confidential information

- Use of Visual Display Unit (VDU) on a daily basis

- Light physical effort. Movement of medical notes and files up to and including 5kgs in weight

- Use of Telephone

Additional Contact Details

Roger Blake - [email protected]

Person Specification

Qualifications, Knowledge and Experience

Essential

• Effective communication and interpersonal skills. Guidance: Demonstrates the ability to communicate clearly and professionally with colleagues, patients, service users
• Ability to work collaboratively within a multidisciplinary team. Guidance: Evidence of building positive working relationships and contributing to team objectives.
• Organisational and time management skills. Guidance: Ability to prioritise workload, meet deadlines, and manage competing demands effectively.
• Commitment to equality, diversity and inclusion. Guidance: Demonstrates understanding of and commitment to promoting inclusive working practices.
• IT literacy relevant to the role
• Educated to Degree level, or equivalent post-secondary education experience working as a team leader or supervisor in a large complex healthcare organisation.
• Appropriate experience within a demanding healthcare environment or equivalent job role setting

Desirable

• Relevant professional qualification or additional training
• Experience of service improvement or project work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Performance Management

To support and assist the Directorate Manager in ensuring robust performance management systems are in place for the Directorate.

To support and assist the Directorate Manager to monitor the services within the Directorate against the constitutional standards, to assist in the production of assurance papers to be delivered to the Divisional Board.

To support and assist the Directorate Manager, Nursing / Midwifery / AHP/ other professional leads and Clinical Leads in the preparation of any inspections and reviews to achieve compliance with NHS and statutory requirements, eg, CQC, HSE.

To manage and report on Directorate performance indicators to the Divisional Board that demonstrate compliance against national standards ensuring attention is paid to immediate risks and mitigation plans to maintain compliance.

To analyse and interpret data from various sources into effective knowledge management which drives the activities of the Directorate.

To support and assist the Directorate Manager to ensure all operational managers within the Directorate are aware of specific standards / targets that they are responsible for delivering and provide support to each manager to ensure safe and effective delivery of them.

To be responsible, in conjunction with the Clinical Leads and other clinical professional leads, for the delivery of clinical services, management of clinical risk and health care governance for each speciality within the Directorate, reporting to the Directorate Manager.

To support and assist the Directorate Manager to ensure effective and optimum utilisation of resources within the Directorate.

To work with the Directorate Manager to develop and implement business plans to ensure all services within the Directorate can respond to patients needs throughout the year.

To support and assist the Directorate Manager to ensure the Directorate meets all constitutional standards.

To use data to analysis and interpret performance relating to the specialities, developing strategies to address issues as they arise and provide assurance to the Directorate Triumvirate that those standards are being maintained, escalating any areas of concern.

To support and assist the Directorate processes aimed at improving and maintaining financial controls, providing assurance to the Directorate Triumvirate, escalating concerns and proposing mitigation plans when deviation is seen.

To support and assist the Directorate Manager in any digital developments, including changes to the electronic patient record or new technologies to improve and enhance patient care and productivity.

Strategic Development

To work collaboratively with the Clinical Leads, Nursing / Midwifery/ AHP and other professional leads to identify the key activities for service improvement and business development. To inform the Directorate Triumvirate of service level plans so they can be included in the business planning cycle and budget setting.

To develop and deliver business opportunities that maintain, support and enhance the delivery of high-quality services, including new and existing opportunities for income generation. To advise the Directorate Triumvirate of opportunities and work in collaboration to inform business planning.

To support and assist the Directorate Manager, taking the lead as required, for service redesign with the multidisciplinary directorate team, supporting operational managers to confidently design and implement service changes to meet the national and local priorities and to improve patient care.

To work with the Directorate Triumvirate and other managers to inform and contribute to the strategic planning that will support development of the Trust planning and priorities.

To develop effective partnerships with clinical teams and an environment in which all directorate staff have the opportunity to be involved and influence the management, planning and development of services within the directorate

Financial Responsibilities

To support and assist the Directorate Management to establish a strategic direction that will provide a base for business planning and reflects the local and national priorities.

To lead the speciality multi-disciplinary team in the management of budgets, reporting to the Directorate Triumvirate to ensure services are delivered cost effectively and productivity is maximised.

To maximise income opportunities available to the directorate and to ensure business cases are developed to sustain and transform services in line with local and national priorities. To inform and influence the Directorate business plans.

To ensure all assets within the directorate (buildings, land and equipment) are utilised efficiently and effectively. To inform and support the Directorate Triumvirate to ensure the Directorate needs are reflected in the Divisional capital plans.

To support and assist the Directorate Triumvirate in producing strategic business, workforce and financial plans for the Directorate, informing and assuring the Directorate Triumvirate that such plans are in line with local and national priorities.

To support the Directorate Triumvirate in the development of services to meet the national agenda of providing patient care locally by working with primary and third sector providers.

Person Specification

Qualifications

Essential

• Participation in a senior management development program qualification or demonstrable experience
• Educated to Master's Level or equivalent experience

Experience

Essential

• Experience of working in a senior operational role
• Successful track record of managing change in a complex environment
• Experience of leading and directing senior clinical and non-clinical teams in achieving key performance indicators
• Experience of developing services and exploring business opportunities
• Knowledge and understanding of NHS policy and key changes in the NHS
• Competent in the use of office IT systems
• Experience in interpreting and implementing national and local policy

Desirable

• Understanding of commissioning dynamics

Skills

Essential

• Excellent communication skills and ability to influence decisions and strategy with the Divisional management teams
• Effective negotiating, influencing and networking skills
• Ability to provide management advice to senior managers
• Highly developed problem solving and analytical skills
• Able to assess a broad range of complex information quickly and accurately including finance, activity, clinical, technical service data
• Ability to oversee the performance targets of specialties
• Manage complex and multifaceted problems
• Ability to anaylse information on the performance of specialties ensuring corrective actions are carried out
• Ability to support business objectives
• Highly developed financial management and business management skills
• Ability to support the delivery of financial performance
• Ability to support successful operational performance
• Ability to work collaboratively
• Ability to undertake strategic planning and make complex decisions
• Ability to review performance of teams
• Ability to lead change and hold others to account
• Ability to develop strategies for the use of clinical information to inform and support service delivery and clinical decision making
• Ability to promote the initiation of research and clinical governance/audit projects within the Division
• Ability to use their own judgment to define short-, medium- and long-term work priorities
• To be flexible to the demands of the environment including unpredictable work patterns, deadlines and frequent interruptions
• Ability to make recommendations to Trust Management and challenge current practices in order to achieve the required outcomes
• Ability to adapt ways of working through transformational change
• Ability to deal with sensitive and complex issues affecting individuals
• Ability to deal directly with and resolve issues with complainants
• Ability to manage work priorities effectively
• Demonstrate commitment to continuing professional development
• Portrays self-belief and drive for improvement
• Demonstrates intellectual flexibility, political astuteness and drive for results

Desirable

• Evidence of collaborative working and effective strategic influencing
• Ability to provide strategic leadership to senior teams
• Ability to initiate strategies for the development of audits and research projects to ensure recommendations are acted upon
• Ability to work in a complex environment by utilising past and current skills and knowledge

Other

Essential

• To be able to travel to different organisations to represent the Trust on official business
• Ability to work on call
• Ability to work flexibly and unsocial hours

Desirable

• Proven track record of managing and developing services
• Maintains a focus on local healthcare development and assesses impact within own sphere of influence
• To challenge existing practice and initiate improvement in services to meet the needs of patients and achieve corporate objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

SWFT/GEH

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principal Duties and Responsibilities

Patient Care Navigation

Welcome patients and visitors in a courteous, professional and compassionate manner.

Assess patient requests using approved Care Navigation principles and Practice protocols.

Signpost patients to the most appropriate clinician, service or healthcare provider according to their needs.

Support patients in accessing a wide range of NHS and community services where appropriate.

Assist patients in understanding the services available both within and outside the Practice.

Escalate urgent clinical concerns immediately in accordance with Practice procedures.

Manage incoming telephone calls, face-to-face enquiries and electronic requests efficiently and professionally.

Book, amend and cancel appointments in accordance with Practice protocols and clinician availability.

Process home visit requests in line with Practice procedures.

Check patients into clinics and manage patient flow throughout the day.

Keep patients informed of delays and changes to appointments.

Ensure consulting rooms and reception areas are prepared and maintained to provide a welcoming environment.

Administrative Responsibilities

Maintain accurate electronic patient records using the Practice clinical system.

Register new patients and update demographic information.

Process repeat prescription requests in accordance with Practice policy.

Respond to authorised requests for test results whilst maintaining strict confidentiality.

Process incoming correspondence and electronic workflow as directed.

Manage tasks generated through Practice systems including EMIS Web, Anima, NHSmail and other approved digital platforms.

Receive and accurately record messages for clinicians and other members of the Practice Team.

Liaise effectively with pharmacies, hospitals, community services and other healthcare providers.

Respond positively and professionally to patient enquiries.

Explain Practice procedures and available services clearly.

Process requests for non-NHS services and collect fees where applicable.

Support patients who may require additional assistance or reasonable adjustments.

Deal sensitively with distressed or anxious patients, escalating concerns when appropriate.

Handle complaints courteously and in accordance with the Practice Complaints Procedure.

Information Governance

Maintain confidentiality at all times.

Comply with GDPR, NHS Confidentiality Code of Practice and Information Governance policies.

Ensure patient information is accurate, secure and handled appropriately.

Health, Safety and Security

Maintain a clean, tidy and safe reception environment.

Follow all Health & Safety, Fire Safety and Infection Prevention and Control procedures.

Report hazards, incidents or security concerns promptly.

Assist with opening and closing procedures as required.

Team Working

Work collaboratively with all members of the multidisciplinary team.

Provide cover for colleagues during periods of absence or increased demand.

Participate in Practice meetings and contribute to service improvements.

Demonstrate flexibility to support the changing needs of the Practice.

Training and Personal Development

Participate in mandatory and statutory training.

Undertake Care Navigation training and continue to develop knowledge of local NHS and community services.

Participate in annual appraisal and personal development planning.

Maintain competence in Practice systems and digital technologies.

General Responsibilities

The duties outlined above are not exhaustive and may change to meet the evolving needs of the Practice. All employees are expected to undertake any reasonable duties consistent with the grade and nature of the post.

Place of Work

The main place of work will be based at Kingsland, but there may be occasional times where travel is required to the practices branch surgeries at Orleton and Leintwardine.

Health & Safety

Working within a healthcare environment, the post-holder must take responsibility for their own and others health, safety and security. This will include, but will not be limited to

All staff within the department adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice.

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the Practice.

Making effective use of training to update knowledge and skills, and initiate and manage the training of others in these areas.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial or corrective action where needed.

Actively identifying, reporting on and correcting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general and patient areas generally clean, identifying issues and hazards and risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation, where appropriate, with other staff.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development

The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will

• Alert other team members to issues of quality and risk.
• Assess their own performance and take accountability for their own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on their own and the teams activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and willstrive to

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Notes

This job description provides an overview of the role and is not exhaustive. The post-holder may be asked, following appropriate consultation, to undertake other duties commensurate with the post to meet the changing needs of the Practice. The job description and person specification will be reviewed periodically and may be amended following consultation with the post-holder.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English and Maths at Grade C/Level 4 or above. Good standard of numeracy and literacy

Desirable

• Customer Service qualification

Experience

Essential

• Experience in a customer-facing role. Experience managing confidential information. Experience working under pressure whilst maintaining accuracy.

Desirable

• Experience within NHS General Practice or Primary Care. Experience using EMIS Web, Anima or similar clinical systems.

Knowledge

Essential

• Understanding of excellent customer service. Awareness of confidentiality and data protection. Good IT skills.

Desirable

• Knowledge of Care Navigation principles. Understanding of Total Triage. Knowledge of NHS services and Primary Care pathways.

Skills and Abilities

Essential

• Excellent communication skills. Active listening. Ability to prioritise workload. Good organisational skills. Attention to detail. Professional telephone manner. Ability to deal with challenging situations calmly.

Desirable

• Experience of conflict resolution. Confidence supporting patients with digital services.

Personal Qualities

Essential

• Friendly and approachable. Empathetic. Reliable. Professional. Flexible. Team player. Positive attitude. Able to maintain confidentiality. Resilient under pressure.

Desirable

• Commitment to continuous improvement and service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for full details of roles and responsibilities

Person Specification

Education, Qualifications and Training

Essential

• GCSE English Language (grade C or above)

Experience

Essential

• Previous administrative experience or equivalent
• Experience working as part of a team
• Experience with Microsoft Office

Desirable

• Clerical/office administration experience within a healthcare environment

Knowledge and Skills

Essential

• Excellent telephone manner
• Excellent customer care skills
• Ability to work autonomously, coordinate and prioritise
• Ability to problem solve and cope under pressure
• Ability to liaise with other staff and departments
• Ability to work as a team in a multidisciplinary environment
• Understanding of the need for confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ

United Kingdom

Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Numeracy & Literacy (A-C)

Desirable

• Customer care NVQ level 2 or equivalent experience
• ECDL

Skills

Essential

• Be able to prioritise own workload and work to deadlines
• Ability to work under pressure
• Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
• Ability to deal effectively with confrontational/challenging situations

Experience

Essential

• Previous experience of working within a team
• Experience of working in a customer care environment
• Office experience and knowledge of administrative procedures

Desirable

• Booking & Scheduling/Theatre Scheduling background

Knowledge

Essential

• An understanding of NHS targets
• Good knowledge of computer systems and ability to transfer information accurately
• A good understanding of confidentiality/data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Rochdale Infirmary

Whitehall Street

Rochdale

OL12 0NB

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Good general education

Desirable

• Relevant NVQ2 qualifications
• IT related qualification

Knowledge

Desirable

• Knowledge of Microsoft Office and Outlook
• Knowledge of Patient Centre, Adastra, EPR

Experience

Essential

• Previous experience of working within a customer care environment
• Customer Service experience

Desirable

• Previous experience of reception work

Skills

Essential

• Ability to work in a high-pressured environment
• Excellent verbal and written communication skills
• Excellent keyboard skills
• Ability to problem solve, plan and prioritise workload
• Good literacy and numeracy skills
• Computer literate
• Ability to work in a high-pressured environment
• Ability to deal with sensitive issues
• Ability to problem solve, plan and prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Royal Hospital

Stott Lane

Salford

M6 8HD

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• A clear and polite telephone manner
• Respectful of patient confidentiality
• Ability to work well as part of a team and autonomously.
• Understanding of SystmOne preferred but not essential.
• Previous experience of clinical coding preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Ongar War Memorial Medical Centre

57 Fyfield Road

Ongar

Essex

CM5 0AL

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• You will have at least a Diploma Level 2/3 Dispensary or equivalent Pharmacy Services qualification
• At least 2 years dispensary and pharmacy experience

Experience

Essential

• Excellent clinical and medication knowledge;
• Understanding and experience of working as a dispenser in GP practice setting;
• The commitment to continue to learn new clinical skills and develop your career;
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
• The ability to be adaptable and flexible in your approach;
• Excellent patient facing inter-personal communication skills.