Job description

Job responsibilities

Employees will be required to:

• Carry out administrative tasks relating to patient records, including: filing, document management, facilitating patient access and processing new prescriptions.
• Scan and code incoming clinical correspondence. Take actions where appropriate, including forwarding to relevant clinicians for action if required.
• Ensure repeat prescriptions are generated accurately and efficiently within 48 hours, as specified by the practice.
• Take action as directed by other team members.
• Follow practice protocols to ensure consistent and high-quality care is provided to patients.
• Process surgery correspondence (paper and electronic), linking to patient records and maintaining a healthcare audit chain.
• Schedule appointments on the practice system, processing requests for “on the day” and pre-bookable appointments from patients – face to face and on the telephone.
• Ensure that all visitors and telephone callers to the practice are greeted professionally, and their requirements managed appropriately.
• Manage the flow of patients arriving at the reception desk for appointments, prescriptions or queries.
• Ensure pathology lab samples are correctly labelled and handled appropriately
• Maintain workplace infection prevention and control measures.

Person Specification

Experience

Essential

• Previous use of SystmOne, EMIS or EPIC
• Experience working on reception
• Experience working within the NHS or other healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

Skills and personal qualities

Essential

• Skills:
• Excellent communication skills (written and oral)
• Strong IT skills, including ability to learn new systems
• Clear, polite telephone manner
• Competent in the use of all aspects of MS Office
• Effective time management (Planning & Organising)
• Ability to work both as a team member and independently
• Strong interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Flexibility to work outside of core office hours
• Personal qualities:
• Polite and confident
• Flexible and cooperative
• Motivated Forward thinker
• Integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devon Square Surgery

Address

44 Devon Square

Newton Abbot

Devon

TQ12 2HH

United Kingdom

Employer's website

https://www.devonsquare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

The GP Practice Nurse works as a key member of the primary care team, delivering safe, evidence-based nursing care to patients. The post holder supports chronic disease management, routine treatment room duties, health promotion activity, and practice wide clinical governance.

Key Responsibilities

Clinical

• Provide routine and specialised nursing services including:
• Chronic disease management (e.g., diabetes, asthma, COPD, hypertension)
• Wound care, dressings, and suture / staple removal
• Cervical cytology and women's health procedures
• Childhood and adult immunisations
• Travel health advice and vaccinations
• Contraceptive advice within competence
• NHS health checks and lifestyle interventions

• Undertake clinical assessment where appropriate, assessing patient needs and escalating when required.
• Conduct holistic assessments and contribute to personalised care planning for long-term conditions.
• Deliver evidence based advice to support patient self management and prevention of illness.
• Recognise, respond to, and escalate safeguarding concerns in line with local and national protocols.

Clinical Governance and Professional Standards

• Maintain accurate, comprehensive clinical records in accordance with NMC and legal requirements.
• Adhere to infection prevention and control standards, including safe management of clinical areas and equipment.
• Support the practice in meeting CQC, NHS, and local commissioning requirements.
• Participate in audits, quality improvement projects, and significant event reviews.
• Keep up to date with current clinical guidance and undertake mandatory and discretionary CPD.
• Maintain NMC registration and portfolio for revalidation.

Teamwork and Communication

• Work collaboratively with GPs, ANPs / ACPs, HCAs, pharmacists, and administrative teams.
• Provide clear and empathetic communication to patients, families, and carers, including those with complex needs.
• Support junior staff and students, contributing to training and mentorship where appropriate.
• Participate actively in clinical meetings, multidisciplinary discussions, and practice development planning.

Operational Responsibilities

• Contribute to efficient day to day running of treatment rooms and clinical areas.
• Assist with stock control, emergency equipment checks, and vaccine storage/monitoring.
• Support implementation of practice policies, protocols, and health and safety procedures.
• Adapt flexibly to changing service needs, including seasonal pressures and public health campaigns.

Other Duties

• Any other duties as required by the nursing team and within the scope of clinical and professional competence of the employee.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Evidence of continuing professional development (CPD).
• Qualification or recognised training in chronic disease management.
• Competence in immunisation and vaccination delivery, including maintenance of relevant updates.
• Evidence of training in infection prevention and control.
• Basic Life Support (BLS) certification or willingness to undertake training.
• Evidence of safeguarding training appropriate to the role.

Desirable

• General Practice Nursing qualification.
• Cervical Cytology Sample Taker qualification.
• Formal qualification in Diabetes, Respiratory or Cardiovascular Care.

Experience

Essential

• Experience working as a registered nurse.
• Experience of delivering evidence-based patient care.
• Experience in health promotion and patient education.
• Experience of maintaining accurate clinical records.
• Experience working within clinical governance frameworks.
• Experience with TPP Systmone (or in the absence of this, EMIS)

Desirable

• Previous experience within General Practice or Primary Care.
• Experience managing patients with long-term conditions.
• Experience in cervical screening.
• Experience delivering childhood and adult immunisation programmes.
• Experience undertaking NHS Health Checks.
• Experience participating in audit and quality improvement activities.

Knowledge and skills

Essential

• Knowledge of current nursing practice and NMC Code requirements.
• Understanding of safeguarding responsibilities.
• Knowledge of infection prevention and control principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritise workload effectively.
• Competent IT and clinical system skills.
• Commitment to patient-centred care.

Desirable

• Knowledge of Quality and Outcomes Framework (QOF).
• Understanding of General Practice contracts and enhanced services.
• Experience supporting service development and quality improvement initiatives.
• Knowledge of population health management and preventative healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon Square Surgery

Address

44 Devon Square

Newton Abbot

Devon

TQ12 2HH

United Kingdom

Employer's website

https://www.devonsquare.co.uk/ (Opens in a new tab)