Job summary

**Patient Advisor** @ Downing Drive Surgery

Downing Drive Surgery is looking for a Patient Advisor to join their workforce on a part-time basis! We are looking for someone who is highly motivated, organised and has a positive can-do attitude. Please see attached the Job Descriptionfor more information on the position

Hours: Approx. 18

Main duties of the job

Provide a professional and welcoming first point of contact for patients and visitors, managing appointments, registrations, enquiries, and supporting the AccuRx Total Triage system.Maintain accurate patient records and manage correspondence in line with practice procedures, GDPR, and NHS requirements.Provide administrative support to clinicians, including managing tasks, recalls, schedules, and acting as a Personal Assistant (PA) to designated doctors when required.Use and support practice IT systems, ensuring efficient service delivery and accurate data management.Work collaboratively with the wider practice team, handling patient feedback professionally and participating in meetings and training.Ensure the premises are secure, clean, and compliant with health and safety requirements.Undertake ongoing training and professional development to maintain knowledge of practice systems, procedures, and healthcare services.

About us

Downing Drive Surgery is a well-established GP practice, based in the heart of Evington, Leicester (LE5 6LP), serving approx. 7,100 patients. We use SystmOne as our clinical system and allocate a named GP to every patient to ensure continuity of care for patients. We pride ourselves on delivering compassionate, holistic healthcare that meets the need of every individual. In addition to our clinical expertise, Downing Drive Surgery is a GP Training Practice, hosting GP Registrars, and medical students. We are always looking for ways to improve the way we work and the care we provide. We encourage staff to be proactive, share ideas, and get involved in making positive changes at the practice.

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2818-26-0008

Job locations

155 Downing Drive

Evington

Leicester

LE5 6LP

United Kingdom

Job description

Job responsibilities

The Patient Advisor plays a crucial role in ensuring the smooth operation of the GP practice by being the first point of contact for patients, providing a high level of customer service, and supporting clinical and administrative teams. This role involves managing patient enquiries, appointments, signposting and records with efficiency and confidentiality. Patient Advisors must be compassionate, organised, and proactive individuals who can manage a dynamic workload and provide a welcoming environment for all patients.

Key Responsibilities

1. Patient Interaction

• Greet and assist patients and other visitors upon arrival at the practice, ensuring a welcoming and professional environment.
• Answer phone calls, directing enquiries to the appropriate healthcare professional or staff member.
• Support patients by helping them to complete the online AccuRx Total Triage Form to help request an appointment.
• Help to reschedule and cancel appointments.
• Provide patients with information on services offered by the practice.
• Process new patient registrations.
• Provide basic information about health services, including screening programmes, flu vaccinations and general practice policies.
• Support the Practice AccuRx Total Triage system by fulfilling the role of AccuRx Administrator when allocated on the rotational rota.

2. Administrative Duties:

• Maintain accurate and up-to-date patient records in accordance with practice protocols and GDPR regulations.
• Input patient information, test results, and other relevant data into the electronic health record system (SystmOne).
• Manage incoming and outgoing correspondence, including emails and letters, ensuring timely communication with patients and other healthcare providers.
• Monitor office supplies, including forms, stationery, and other necessary items.
• Keeping up to date with latest technologies used within the practice i.e., AccuRx, website, emails, NHS App and use as per practice protocols.
• Be assigned as a Personal Assistant (PA) to a specific doctor, providing administrative support including managing tasks, recalls, and other routine and urgent duties as directed by the doctor. Serve as a backup for another PA when necessary, ensuring continuity of care and support. Collaborate closely with the assigned doctor to ensure all tasks are completed efficiently and in a timely manner.

3. Operational Support:

• Assist doctors, nurses, and other healthcare professionals with administrative tasks, such as preparing documents, organising patient lists, and managing clinic schedules.
• Ensure that all patient interactions and administrative processes comply with NHS policies, health and safety regulations, and practice protocols.
• Use and troubleshoot practice IT systems and software, ensuring smooth operation and minimal disruption to service delivery.
• Always maintain patient confidentiality, adhering to GDPR and Caldicott principles.

4. Communication and Collaboration:

• Work collaboratively with other receptionists, administrative staff, and healthcare professionals to ensure the effective delivery of services.
• Handle patient feedback, complaints, and concerns with empathy and efficiency, escalating issues to the Practice Manager when necessary.
• Attend regular team meetings and training sessions to stay informed about practice developments, updates in policies, and ongoing professional development.

5. Premises

• To open and lock the premises and know the correct procedures for securing the building.
• Ensure consulting rooms are cleared and locked after each surgery, ready for the cleaners.
• Ensure reception waiting area and corridors are always clean and clear.
• To report any necessary Health and Safety issues.

6. Training

• Undertake training as directed by your supervisors or managers.
• Attending primary care health meetings, reception team meetings, and Protected Learning Time (PLT) meetings when required.

The duties and responsibilities to be undertaken by members of the reception team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice, dependent on current and evolving practice workload and staffing levels.

Job description Job responsibilities The Patient Advisor plays a crucial role in ensuring the smooth operation of the GP practice by being the first point of contact for patients, providing a high level of customer service, and supporting clinical and administrative teams. This role involves managing patient enquiries, appointments, signposting and records with efficiency and confidentiality. Patient Advisors must be compassionate, organised, and proactive individuals who can manage a dynamic workload and provide a welcoming environment for all patients.Key Responsibilities1. Patient InteractionGreet and assist patients and other visitors upon arrival at the practice, ensuring a welcoming and professional environment.Answer phone calls, directing enquiries to the appropriate healthcare professional or staff member.Support patients by helping them to complete the online AccuRx Total Triage Form to help request an appointment.Help to reschedule and cancel appointments.Provide patients with information on services offered by the practice.Process new patient registrations.Provide basic information about health services, including screening programmes, flu vaccinations and general practice policies.Support the Practice AccuRx Total Triage system by fulfilling the role of AccuRx Administrator when allocated on the rotational rota.2. Administrative Duties:Maintain accurate and up-to-date patient records in accordance with practice protocols and GDPR regulations.Input patient information, test results, and other relevant data into the electronic health record system (SystmOne).Manage incoming and outgoing correspondence, including emails and letters, ensuring timely communication with patients and other healthcare providers.Monitor office supplies, including forms, stationery, and other necessary items.Keeping up to date with latest technologies used within the practice i.e., AccuRx, website, emails, NHS App and use as per practice protocols.Be assigned as a Personal Assistant (PA) to a specific doctor, providing administrative support including managing tasks, recalls, and other routine and urgent duties as directed by the doctor. Serve as a backup for another PA when necessary, ensuring continuity of care and support. Collaborate closely with the assigned doctor to ensure all tasks are completed efficiently and in a timely manner.3. Operational Support:Assist doctors, nurses, and other healthcare professionals with administrative tasks, such as preparing documents, organising patient lists, and managing clinic schedules.Ensure that all patient interactions and administrative processes comply with NHS policies, health and safety regulations, and practice protocols.Use and troubleshoot practice IT systems and software, ensuring smooth operation and minimal disruption to service delivery.Always maintain patient confidentiality, adhering to GDPR and Caldicott principles.4. Communication and Collaboration:Work collaboratively with other receptionists, administrative staff, and healthcare professionals to ensure the effective delivery of services.Handle patient feedback, complaints, and concerns with empathy and efficiency, escalating issues to the Practice Manager when necessary.Attend regular team meetings and training sessions to stay informed about practice developments, updates in policies, and ongoing professional development.5. PremisesTo open and lock the premises and know the correct procedures for securing the building.Ensure consulting rooms are cleared and locked after each surgery, ready for the cleaners.Ensure reception waiting area and corridors are always clean and clear.To report any necessary Health and Safety issues.6. TrainingUndertake training as directed by your supervisors or managers.Attending primary care health meetings, reception team meetings, and Protected Learning Time (PLT) meetings when required.The duties and responsibilities to be undertaken by members of the reception team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• GCSEs or equivalent qualifications, including English and Maths

Desirable

• Previous experience working in a GP surgery or other healthcare environment.
• Familiarity with IT systems, including Microsoft Office and patient management systems (e.g., SystmOne)

Experience

Essential

• Excellent written and verbal communication skills
• Effective organisational skills, with ability to manage a dynamic workload and prioritise tasks.

Desirable

• Strong IT skills

Other

Essential

• Ability to work as a team member and autonomously
• Ability to work under pressure / in stressful situations

Person Specification Qualifications Essential GCSEs or equivalent qualifications, including English and Maths Desirable Previous experience working in a GP surgery or other healthcare environment. Familiarity with IT systems, including Microsoft Office and patient management systems (e.g., SystmOne) Experience Essential Excellent written and verbal communication skills Effective organisational skills, with ability to manage a dynamic workload and prioritise tasks. Desirable Strong IT skills Other Essential Ability to work as a team member and autonomously Ability to work under pressure / in stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downing Drive Surgery

Address

155 Downing Drive

Evington

Leicester

LE5 6LP

United Kingdom

Employer's website

https://www.downingdrivesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Downing Drive Surgery

Address

155 Downing Drive

Evington

Leicester

LE5 6LP

United Kingdom

Employer's website

https://www.downingdrivesurgery.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for an experienced First Contact Physiotherapist to join our friendly and supportive multidisciplinary team at Downing Drive Surgery.

As a First Contact Physiotherapist, you will act as the first point of contact for patients presenting with musculoskeletal (MSK) conditions, providing expert assessment, diagnosis, advice and management within a primary care setting. Working autonomously, you will help ensure patients receive the right care, at the right time, from the most appropriate healthcare professional, reducing the need for GP appointments and improving patient access to specialist MSK care.

This role offers the opportunity to work as part of an established multidisciplinary team alongside GPs, nurses, pharmacists, social prescribers and other healthcare professionals. You will play a key role in supporting patients to manage their own conditions, promoting independence, preventative care and evidence-based practice.

The successful candidate must be HCPC registered and have successfully completed the recognised First Contact Practitioner Roadmap Credentials.

Main duties of the job

The successful candidate will provide expert musculoskeletal assessment, diagnosis and management for patients presenting with acute, chronic and complex MSK conditions. Acting as an autonomous practitioner, you will undertake clinical assessments, formulate treatment plans, identify red flags, provide rehabilitation advice and guide patients through appropriate treatment pathways.

Key responsibilities include:

• Assessing and managing a wide range of musculoskeletal presentations.
• Making autonomous clinical decisions using advanced clinical reasoning.
• Requesting and interpreting investigations within scope of practice.
• Referring patients to community, secondary care and specialist services where appropriate.
• Supporting self-management, rehabilitation and healthy lifestyle choices.
• Working collaboratively with the wider multidisciplinary team.
• Maintaining accurate clinical records using SystmOne.
• Contributing to quality improvement initiatives, audits and service development.
• Supporting integrated care pathways and improving patient outcomes.

You will be expected to deliver safe, effective and patient-centred care while helping to reduce unnecessary referrals, investigations and repeat appointments.

About us

Downing Drive Surgery is a well-established GP practice based in Evington, Leicester, committed to delivering high-quality, patient-centred healthcare to our diverse local population. We pride ourselves on providing accessible, compassionate and responsive services whilst continuously seeking opportunities to improve patient care and experience.

Our multidisciplinary team works collaboratively to deliver integrated healthcare services and includes GPs, nurses, healthcare assistants, pharmacists, administrative teams and allied healthcare professionals. We believe in supporting innovation, professional development and continuous learning, creating an environment where staff are encouraged to develop their skills and contribute to service improvement.

As a training practice, we are committed to supporting the development of healthcare professionals at all stages of their careers. We offer a friendly and supportive working environment, regular supervision opportunities and a strong focus on teamwork, wellbeing and professional growth.

Joining Downing Drive Surgery provides an opportunity to make a real difference to patient care while working within a forward-thinking practice committed to high standards and continuous improvement.

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2818-26-0007

Job locations

155 Downing Drive

Evington

Leicester

LE5 6LP

United Kingdom

Job description

Job responsibilities

SEE JOB DESCRIPTION ATTACHED.

In summary:

The First Contact Physiotherapist will provide specialist musculoskeletal expertise within a busy GP practice, delivering high-quality, patient-centred care in line with local and national guidance. The post-holder will contribute to the effective management of musculoskeletal services within primary care and support the practice in delivering efficient and accessible healthcare to patients.

The role involves undertaking comprehensive clinical assessments, formulating differential diagnoses, developing management plans and ensuring patients are directed to the most appropriate care pathway. The post-holder will utilise advanced clinical reasoning skills to manage patients presenting with a broad range of musculoskeletal conditions, including those with complex needs, multiple co-morbidities and long-term conditions.

The successful candidate will be responsible for determining appropriate investigations within their scope of practice, interpreting clinical findings and facilitating referrals to secondary care, community services and other healthcare professionals where required. They will ensure referrals are clinically appropriate and support patients throughout their treatment journey.

A key aspect of the role is promoting self-management and preventative healthcare. The post-holder will provide education, advice and support to patients, enabling them to make informed decisions regarding their health and wellbeing. This includes advising on exercise, lifestyle modifications, rehabilitation programmes and strategies to improve long-term outcomes.

The First Contact Physiotherapist will work closely with practice clinicians and the wider multidisciplinary team to support integrated care, improve patient pathways and contribute to service development. They will act as a source of specialist musculoskeletal knowledge for colleagues and may provide informal clinical support and advice where appropriate.

The post-holder will maintain contemporaneous and accurate patient records, ensuring compliance with professional standards, information governance requirements and practice policies. They will be expected to participate in clinical governance activities, including audit, quality improvement initiatives, service evaluation and the implementation of best practice.

The role requires effective communication skills, sound clinical judgement and the ability to prioritise workload within a dynamic primary care environment. The post-holder will be expected to maintain professional registration, participate in continuing professional development and keep their clinical knowledge and skills up to date.

The successful candidate will contribute positively to the objectives of the practice by supporting safe, effective and responsive healthcare services, maintaining high professional standards and promoting a culture of continuous improvement and patient-centred care.

Job description Job responsibilities SEE JOB DESCRIPTION ATTACHED.In summary:The First Contact Physiotherapist will provide specialist musculoskeletal expertise within a busy GP practice, delivering high-quality, patient-centred care in line with local and national guidance. The post-holder will contribute to the effective management of musculoskeletal services within primary care and support the practice in delivering efficient and accessible healthcare to patients.The role involves undertaking comprehensive clinical assessments, formulating differential diagnoses, developing management plans and ensuring patients are directed to the most appropriate care pathway. The post-holder will utilise advanced clinical reasoning skills to manage patients presenting with a broad range of musculoskeletal conditions, including those with complex needs, multiple co-morbidities and long-term conditions.The successful candidate will be responsible for determining appropriate investigations within their scope of practice, interpreting clinical findings and facilitating referrals to secondary care, community services and other healthcare professionals where required. They will ensure referrals are clinically appropriate and support patients throughout their treatment journey.A key aspect of the role is promoting self-management and preventative healthcare. The post-holder will provide education, advice and support to patients, enabling them to make informed decisions regarding their health and wellbeing. This includes advising on exercise, lifestyle modifications, rehabilitation programmes and strategies to improve long-term outcomes.The First Contact Physiotherapist will work closely with practice clinicians and the wider multidisciplinary team to support integrated care, improve patient pathways and contribute to service development. They will act as a source of specialist musculoskeletal knowledge for colleagues and may provide informal clinical support and advice where appropriate.The post-holder will maintain contemporaneous and accurate patient records, ensuring compliance with professional standards, information governance requirements and practice policies. They will be expected to participate in clinical governance activities, including audit, quality improvement initiatives, service evaluation and the implementation of best practice.The role requires effective communication skills, sound clinical judgement and the ability to prioritise workload within a dynamic primary care environment. The post-holder will be expected to maintain professional registration, participate in continuing professional development and keep their clinical knowledge and skills up to date.The successful candidate will contribute positively to the objectives of the practice by supporting safe, effective and responsive healthcare services, maintaining high professional standards and promoting a culture of continuous improvement and patient-centred care.

Person Specification

Qualifications

Essential

• -Degree or Diploma in Physiotherapy.
• -Current registration with the Health and Care Professions Council (HCPC).
• -Member of the Chartered Society of Physiotherapy (CSP) or eligible for membership.
• -Evidence of continuing professional development (CPD).
• -Completed, or working towards, the First Contact Practitioner (FCP) Roadmap to Practice credentials.

Desirable

• -Independent Prescribing Qualification.
• -Injection Therapy Qualification.
• -Advanced Musculoskeletal Practice Qualification (MSc level or equivalent).
• -Relevant postgraduate training in Musculoskeletal Physiotherapy.

Knowledge and skills

Essential

• -Excellent musculoskeletal assessment and diagnostic skills.
• -Advanced clinical reasoning and decision-making abilities.
• -Understanding of safeguarding responsibilities and procedures.
• -Knowledge of current evidence-based practice relating to musculoskeletal care.
• -Excellent verbal and written communication skills.
• -Ability to prioritise workload and manage competing demands.
• -Ability to build effective working relationships with patients and colleagues.
• -Understanding of information governance, confidentiality and data protection requirements.

Desirable

• -Knowledge of NHS primary care structures and pathways.

Additional Criteria

Essential

• -Professional, reliable and patient-focused.
• -Ability to work independently whilst recognising own limitations.
• -Commitment to delivering high standards of patient care.
• -Flexible and adaptable approach to service needs.
• -Positive team player with excellent interpersonal skills.
• -Commitment to equality, diversity and inclusion.
• -Commitment to ongoing professional development.
• -Eligible to work in the UK.
• -Satisfactory enhanced DBS check.
• -Flexible approach to working hours to meet service requirements.
• -Ability to undertake occasional evening clinics or service-specific sessions if required.

Experience

Essential

• -Significant post-registration experience as a Physiotherapist.
• -Experience of assessing and managing a wide range of musculoskeletal conditions.
• -Experience of working autonomously and making independent clinical decisions.
• -Experience of managing complex patient presentations and identifying red flags.
• -Experience of multidisciplinary team working.
• -Experience of maintaining accurate and contemporaneous clinical records.
• -Experience of providing patient education and supporting self-management.

Desirable

• -Experience working within Primary Care or General Practice.
• -Experience as a First Contact Physiotherapist.
• -Experience using SystmOne or similar clinical systems.
• -Experience participating in clinical audit, service evaluation or quality improvement projects.
• -Experience supervising, mentoring or supporting other healthcare professionals or students.

Person Specification Qualifications Essential -Degree or Diploma in Physiotherapy. -Current registration with the Health and Care Professions Council (HCPC). -Member of the Chartered Society of Physiotherapy (CSP) or eligible for membership. -Evidence of continuing professional development (CPD). -Completed, or working towards, the First Contact Practitioner (FCP) Roadmap to Practice credentials. Desirable -Independent Prescribing Qualification. -Injection Therapy Qualification. -Advanced Musculoskeletal Practice Qualification (MSc level or equivalent). -Relevant postgraduate training in Musculoskeletal Physiotherapy. Knowledge and skills Essential -Excellent musculoskeletal assessment and diagnostic skills. -Advanced clinical reasoning and decision-making abilities. -Understanding of safeguarding responsibilities and procedures. -Knowledge of current evidence-based practice relating to musculoskeletal care. -Excellent verbal and written communication skills. -Ability to prioritise workload and manage competing demands. -Ability to build effective working relationships with patients and colleagues. -Understanding of information governance, confidentiality and data protection requirements. Desirable -Knowledge of NHS primary care structures and pathways. Additional Criteria Essential -Professional, reliable and patient-focused. -Ability to work independently whilst recognising own limitations. -Commitment to delivering high standards of patient care. -Flexible and adaptable approach to service needs. -Positive team player with excellent interpersonal skills. -Commitment to equality, diversity and inclusion. -Commitment to ongoing professional development. -Eligible to work in the UK. -Satisfactory enhanced DBS check. -Flexible approach to working hours to meet service requirements. -Ability to undertake occasional evening clinics or service-specific sessions if required. Experience Essential -Significant post-registration experience as a Physiotherapist. -Experience of assessing and managing a wide range of musculoskeletal conditions. -Experience of working autonomously and making independent clinical decisions. -Experience of managing complex patient presentations and identifying red flags. -Experience of multidisciplinary team working. -Experience of maintaining accurate and contemporaneous clinical records. -Experience of providing patient education and supporting self-management. Desirable -Experience working within Primary Care or General Practice. -Experience as a First Contact Physiotherapist. -Experience using SystmOne or similar clinical systems. -Experience participating in clinical audit, service evaluation or quality improvement projects. -Experience supervising, mentoring or supporting other healthcare professionals or students.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Downing Drive Surgery

Address

155 Downing Drive

Evington

Leicester

LE5 6LP

United Kingdom

Employer's website

https://www.downingdrivesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Downing Drive Surgery

Address

155 Downing Drive

Evington

Leicester

LE5 6LP

United Kingdom

Employer's website

https://www.downingdrivesurgery.nhs.uk/ (Opens in a new tab)