Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities for the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

a. Maintain and monitor the practice appointment system.

b. Identify and book appointments and home visits in line with practice protocols.

c. Process personal, telephone and e-requests for appointments.

d. Deal with angry and stressed people safely and appropriately as they present in person or by telephone.

e. Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately.

f. Understand how to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them appropriately.

g. Deal with requests from patients and clinical team members for emergency calls, following protocols and dialling 999 as required.

h. Signpost patients to correct services.

i. Process incoming and outgoing mail.

j. Initiating contact with and responding to, requests from patients, team members and external agencies.

k. Liaising with external agencies such as hospitals and community services.

l. Photocopy documentation as required.

m. Data entry of new and temporary registrations and relevant patient information as required.

n. Input data into the patients healthcare records as necessary.

o. Process requests for information including Subject Access Requests (SARs), insurance and solicitors letters and DVLA forms, etc. to the administration team.

p. Advise patients of relevant charges for private services and accept payments in line with practice protocols.

q. Manage all queries (including administrative queries) as necessary in an efficient manner.

r. Maintain a clean, tidy, effective working area.

s. Monitor and maintain the reception area.

t. Support all clinical staff with general tasks as requested.

u. Assist with any other duties that may be required to ensure the smooth running of the practice.

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Partake in Significant Event Analysis as required.

b. Participate in performance review and annual appraisal.

c. Support other reception and administrative staff, providing cover during staff absences.

d. Complete opening and closing procedures in accordance with the duty rota and protocols.

Person Specification

Qualifications

Essential

• Experience
• Essential
• Previous experience working with people
• Driven to give the best possible patient experience
• Qualifications
• Essential
• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downton Road Surgery

Address

William Budd Health Centre

Knowle

Bristol

BS4 1WH

United Kingdom

Employer's website

https://www.downtonroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.

If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

This role requires the successful applicant to be mobile, visiting several locations across a wide geographical area so the post holder must hold a valid UK driving licence and have access to an appropriate means of transport to undertake the job effectively

Person Specification

Qualification and Training

Essential

• Diploma of Higher Education, Foundation Degree or equivalent qualification with relevant experience, in a related area such as early years education or childhood, or early years studies.

Desirable

• Certified IAIM Baby Massage Instructor

Skills, Experience and Knowledge

Essential

• Evidence of a commitment to continuing professional development and reflective practice
• An understanding of evidence based practice in all areas of practice
• Demonstrate good communication and interpersonal skills in a range of situations.
• Demonstrate an ability to remain focussed on the child and child outcomes when working with families.
• Evidence of a clear understanding of the safeguarding role of CEYP within a universal service and multi agency context
• Demonstrate knowledge of early child development

Desirable

• Experience of group facilitation
• Experience working in a similar community role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sirona care & health CIC

Address

Downton Road Surgery

Downton Road

Bristol

BS4 1WH

United Kingdom

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)