Job summary

Company description

Drake Medical Alliance Primary Care Network is made up of 5 GP Practices across Plymouth providing primary care services to over 62,000 patients.

Who are we looking for to join our Pharmacy Team?

We are looking for an innovative and enthusiastic Clinical Pharmacist who wants to work in Primary Care. You will be joining our incredibly structured and supportive Pharmacy Team. Our team consists of 6 Pharmacists (including a Senior Clinical Pharmacist) and 7 Pharmacy Technicians (including a Lead Technician & Pharmacy Service Supervisor). No agencies/recruiters. Previous applicants need not apply.

Main duties of the job

Clinical practice:

• See patients with single or multiple medical problems where medicine optimisation is required.
• Undertake clinical medication reviews with patients.

Medicines in the practice:

• Provide a telephone help for patients with questions, queries and concerns about their medicines.
• To reconcile medicines following discharge from hospitals, intermediate care and into Care Homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.
• Answers relevant medicine-related enquiries from GPs, other surgery staff, other healthcare teams and patients. Suggesting and recommending solutions. Providing follow up for patients to monitor the effect of any changes.
• Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time
• Contribute pharmaceutical advice to repeat prescribing policy within each PCN practice.
• Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components

About us

Drake Medical Alliance is a well-established primary care network made up of five GP practices with over 62,000 patients. Our practices cover the full length of Plymouth from Woolwell and Roborough in the north to Wycliffe and North Road West in the South.

The Pharmacy Service are looking for a Clinical Pharmacist to join a highly motivated and supportive team.

Job summary

Care Coordinators play an important role in the PCN by identifying and supporting patients manage their long-term health conditions. Care Coordinators work closely with GPs and practice teams to manage a caseload of patients, ensuring that appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

The role of Care Coordinator provides support to the practice by being a supportive link between the reception team and the clinicians to provide the best outcome for the patient. The workload can vary between managing invites for health reviews, arranging appointments and managing referrals to social prescribing link workers, health and wellbeing coaches and other professionals where appropriate.

The role also involves collaborative working with our PCN pharmacy service which can include project work such as identifying patients, arranging and analysing metrics required for the pharmacy team to assess their medication needs.

NB This is NOT a 'hands on care' role - it is an administrative role that includes patient contact mainly by phone.

Main duties of the job

Contacting patients by telephone / email / text message / letter to make appointments for Health Care Assistants, Nurses, Nurse Practitioners, GPs as required for long term condition management as specified by practice.

Support triage of information received via AccuRx or via other platforms.

Administration support for the practice team.

Use internal and external email and the internet to keep up to date and send and receive messages.

Supporting patients with referral to external services such as Social Prescribing and befriending services.

Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors.

About us

Drake Medical Alliance Limited is the incorporated vehicle for DMA PCN to employ ARRS and other staff under a standardised set of Terms and Conditions. It is owned and operated by the 5 GP Practices that make up DMA PCN.

Each Practice has a Care Co-ordinator that works in Practice for 4 days a week and in the PCN offices for one day a week. This job will mainly be based at Lisson Grove Medical Centre, Woolwell and PCN Offices in Estover

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

£13.36 an hour Pay reviewed after successful probation

Contract

Permanent

Working pattern

Full-time, Part-time, Compressed hours

Reference number

A2692-26-0008

Job locations

Lisson Grove Medical Centre

3-5 Lisson Grove

Mutley

Plymouth

PL4 7DL

United Kingdom

North Road West Medical Centre

167 North Road West

PLYMOUTH

PL1 5BZ

United Kingdom

Woolwell Medical Centre

School Drive

PLYMOUTH

PL6 7TH

United Kingdom

Wycliffe Surgery

8 Cattedown Road

PLYMOUTH

PL4 0BZ

United Kingdom

Drake Medical Alliance Network

Airport Business Centre,

10 Thornbury Road,

Plymouth

Devon

PL6 7PP

United Kingdom

Knowle House Surgery

4 Meavy Way

PLYMOUTH

PL5 3JB

United Kingdom

Roborough Surgery

1 Eastcote Close

PLYMOUTH

PL6 6PH

United Kingdom

Job description

Job responsibilities

1.Main Duties Of Job

Contacting patients by telephone / email / text message / letter to make appointments for Health Care Assistants, Nurses, Nurse Practitioners, GPs as required for long term condition management as specified by practice.

Support triage of information received via AccuRx or via other platforms.

Administration support for the practice team.

Use internal and external email and the internet to keep up to date and send and receive messages.

Supporting patients with referral to external services such as Social Prescribing and befriending services.

Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors.

2. Technical and Administrative

Use SystmOne to access patient records, book blood tests and arrange routine appointments with the appropriate clinician.

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Ensure appropriate onward referral of urgent issues to an appropriate clinician.

Support the coordination and delivery of multidisciplinary teams.

Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients in having these conversations.

Maintain records of referrals and interventions to enable monitoring and evaluation of service.

Ensure appropriate SNOMED codes are used to record activity.

3. Enable Access to Personalised Care and Support

Have a positive, empathetic, and responsive conversation with the person, and their family and carer(s) about their needs.

Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Work with the wider PCN, MDTs and the social prescribing service to look at how to support patients requiring personalised care and support.

Support patients as guided by the practice to manage health inequalities.

4. Coordinate and Integrate Care

Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.

Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.

Refer onwards to social prescribing link workers and health and wellbeing coaches where required.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.

Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

Record what interventions are used to support people, and how people are developing on their health and care journey.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonable required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Job description Job responsibilities 1.Main Duties Of Job Contacting patients by telephone / email / text message / letter to make appointments for Health Care Assistants, Nurses, Nurse Practitioners, GPs as required for long term condition management as specified by practice. Support triage of information received via AccuRx or via other platforms. Administration support for the practice team. Use internal and external email and the internet to keep up to date and send and receive messages. Supporting patients with referral to external services such as Social Prescribing and befriending services. Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors.2. Technical and Administrative Use SystmOne to access patient records, book blood tests and arrange routine appointments with the appropriate clinician. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities. Ensure appropriate onward referral of urgent issues to an appropriate clinician. Support the coordination and delivery of multidisciplinary teams. Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients in having these conversations. Maintain records of referrals and interventions to enable monitoring and evaluation of service. Ensure appropriate SNOMED codes are used to record activity. 3. Enable Access to Personalised Care and Support Have a positive, empathetic, and responsive conversation with the person, and their family and carer(s) about their needs. Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance. Work with the wider PCN, MDTs and the social prescribing service to look at how to support patients requiring personalised care and support. Support patients as guided by the practice to manage health inequalities. 4. Coordinate and Integrate Care Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations. Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system. Refer onwards to social prescribing link workers and health and wellbeing coaches where required. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. Actively participate in multidisciplinary team meetings in the PCN as and when appropriate. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns. Record what interventions are used to support people, and how people are developing on their health and care journey. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonable required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning. Work in accordance with the practices and PCNs policies and procedures. Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Person Specification

Skills

Essential

• Prioritise and work to deadlines.
• Outstanding organisational skills
• Work effectively and collaboratively as part of a team but also autonomously.
• High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
• Understanding the impact of economic and environmental factors on peoples health and wellbeing
• Promote and maintain good working relationships with a variety of external partners.
• Keep accurate records of discussions and clearly replicate discussions in writing
• Work on own initiative but within constraints of the role.
• Full, valid driving licence and use of own car.
• Meet DBS standards and Criminal Record checks.

Desirable

• Understanding of and commitment to equality, diversity and inclusion
• Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
• Ability to work across multiple sites
• Provide motivational coaching with the ability to inspire trust and confidence
• Confident and comfortable with difficult situations
• Patient, friendly and approachable
• Able to work under pressure and emotionally resilient
• Ability to work flexible hours which may include evenings or weekends
• Ability to actively listen, empathise with people and provide non-judgemental support
• Ability to respect and value individual lifestyles, backgrounds and cultures.

Qualifications

Essential

• Demonstrable commitment to personal and professional development
• Proficient in the use of Microsoft Office applications.

Experience

Essential

• Experience of supporting people, their families and carers in a paid or unpaid capacity
• Experience of working in a community setting
• Experience of handling confidential information.
• Experience of collecting and recording information and data
• Ability to identify risk to self and others, Identifying and reporting safeguarding incidents

Desirable

• Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
• Experience of working collaboratively with different organisations, building trust, confidence and partnerships
• Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work

Person Specification Skills Essential Prioritise and work to deadlines. Outstanding organisational skills Work effectively and collaboratively as part of a team but also autonomously. High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs Understanding the impact of economic and environmental factors on peoples health and wellbeing Promote and maintain good working relationships with a variety of external partners. Keep accurate records of discussions and clearly replicate discussions in writing Work on own initiative but within constraints of the role. Full, valid driving licence and use of own car. Meet DBS standards and Criminal Record checks. Desirable Understanding of and commitment to equality, diversity and inclusion Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals Ability to work across multiple sites Provide motivational coaching with the ability to inspire trust and confidence Confident and comfortable with difficult situations Patient, friendly and approachable Able to work under pressure and emotionally resilient Ability to work flexible hours which may include evenings or weekends Ability to actively listen, empathise with people and provide non-judgemental support Ability to respect and value individual lifestyles, backgrounds and cultures. Qualifications Essential Demonstrable commitment to personal and professional development Proficient in the use of Microsoft Office applications. Experience Essential Experience of supporting people, their families and carers in a paid or unpaid capacity Experience of working in a community setting Experience of handling confidential information. Experience of collecting and recording information and data Ability to identify risk to self and others, Identifying and reporting safeguarding incidents Desirable Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity Experience of working collaboratively with different organisations, building trust, confidence and partnerships Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drake Medical Alliance Primary Care Network

Address

Lisson Grove Medical Centre

3-5 Lisson Grove

Mutley

Plymouth

PL4 7DL

United Kingdom

Employer's website

http://drakemedicalalliancenetwork.co.uk/ (Opens in a new tab)

Employer details

Employer name

Drake Medical Alliance Primary Care Network

Address

Lisson Grove Medical Centre

3-5 Lisson Grove

Mutley

Plymouth

PL4 7DL

United Kingdom

Employer's website

http://drakemedicalalliancenetwork.co.uk/ (Opens in a new tab)