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Dyneley House Surgery

GP Practice Receptionist/ Care Navigator

Dyneley House Surgery

Inner London, Greater London

GBP 12 per year

GP/General Practitioner

Job summary We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, b…

1 day(s) ago

Dyneley House Surgery

GP Practice Receptionist/ Care Navigator

Dyneley House Surgery

Inner London, Greater London

GBP 12 per year

GP/General Practitioner

Job summary We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, b…

1 day(s) ago

Dyneley House Surgery

GP Practice Receptionist/ Care Navigator

Dyneley House Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 12 per year

Posted 1 day(s) ago

Reference: A3517-26-0004

Job summary

We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, by phone and face to face. As a GP Receptionist/Care Navigator you will arrange appointments, answers queries, input data and signpost people to the appropriate services in our busy GP Surgery. Working closely with the GP team, you will ensure that everyone who contacts us receives the appropriate care.

We use TPP SystmOne and will provide training on this software.

This is a part-time post of approximately 28 hours a week. Normal working hours will be between 8am and 6.30pm, with one afternoon extending to 8pm once per month.

If you want to chat about the role informally before applying, please call Mark Bennett, Joanna Antemes or Alison Shenton on 01756 799811.

Main duties of the job

Welcoming patients to the surgery
Booking appointments
Answering queries
Working with the duty doctor to identify the appropriate treatment for patients
Gathering information for the Duty Doctor
Signposting patients to services and other organisations
Entering information onto patient records
Printing letters and forms
Taking messages

About us

Dyneley House Surgery is a CQC Outstanding rated GP surgery in the vibrant market town of Skipton on the edge of the Yorkshire Dales.

We are committed to providing an excellent service to our 15,500 patients. The working environment is busy and varied and the team is friendly and supportive.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

£12.90 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A3517-26-0004

Job locations

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ

United Kingdom

Job description

Job responsibilities

Greeting patients and visitors to the Practice, providing a high standard of customer service
Answering telephone calls, ensuring calls are documented and directed appropriately
Gathering information from patients to pass on to the Duty Doctor
Booking, amending and cancelling patient appointments
Signposting patients to the most suitable services including self-care and patient education events offered by the Practice
Ensuring patient records are maintained on SystmOne
Dealing with queries and concerns raised by patients
Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice

Job description

Job responsibilities

Greeting patients and visitors to the Practice, providing a high standard of customer service
Answering telephone calls, ensuring calls are documented and directed appropriately
Gathering information from patients to pass on to the Duty Doctor
Booking, amending and cancelling patient appointments
Signposting patients to the most suitable services including self-care and patient education events offered by the Practice
Ensuring patient records are maintained on SystmOne
Dealing with queries and concerns raised by patients
Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice

Person Specification

Qualifications

Essential

GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

Qualification in Health & Social Care
Qualification in Customer Service

Experience

Essential

Experience of providing excellent customer service
Experience of using Microsoft word & excel

Desirable

Experience of working in a GP Practice or Hospital
Experience of using TPP SystmOne

Person Specification

Qualifications

Essential

GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

Qualification in Health & Social Care
Qualification in Customer Service

Experience

Essential

Experience of providing excellent customer service
Experience of using Microsoft word & excel

Desirable

Experience of working in a GP Practice or Hospital
Experience of using TPP SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.