Job description

Job responsibilities

You will

Provide strategic and operational nursing leadership across the Urgent Care Centre, ensuring the delivery of safe, effective, responsive and compassionate care.

Lead quality improvement, clinical assurance and patient safety initiatives, embedding a culture of continuous learning and improvement.

Promote and maintain high standards of professional nursing practice, ensuring compliance with NMC/HCPC standards, organisational policies and national guidance.

Lead on clinical governance activities, including incident management, risk reduction, audits, complaints, patient feedback, safeguarding and regulatory compliance.

Monitor and improve quality metrics, clinical outcomes and patient experience, using data and evidence to drive service improvements.

Act as a visible and accessible leader, providing professional support, supervision and guidance to multidisciplinary team members.

Foster a culture of compassionate, person-centred care that prioritises dignity, respect, inclusion and patient involvement.

Support workforce development through coaching, mentoring and succession planning, enabling colleagues to achieve their full potential.

Develop and empower leaders at all levels, promoting accountability, innovation and professional excellence.

Work in partnership with medical, operational and corporate teams to ensure effective service delivery, workforce planning and achievement of organisational objectives.

Ensure effective management of clinical risk, infection prevention and control, medicines management and safeguarding responsibilities within the service.

Lead preparations for, and maintain compliance with, Care Quality Commission (CQC) standards and other regulatory requirements.

Champion evidence-based practice, innovation and service transformation to improve patient outcomes and operational effectiveness.

Contribute to organisational strategy and the development of services that meet the changing needs of patients and the local health system.

Participate in the senior on-call rota, providing out-of-hours leadership, decision-making and escalation support to ensure safe and effective service delivery.

Accountability

The Matron is accountable for maintaining high standards of clinical care, patient safety, workforce performance and governance within the Urgent Care Centre, ensuring services are delivered in line with organisational values, regulatory requirements and best practice standards.

Other Requirements

Ability to work in a fasted paced environment with priorities changing frequently.

Positively always represent EBPC.

High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is always preserved.

You are required to deal with any real or potential safety hazards. Where doubt exists, the On Call Duty Manager is to be informed.

EBPC maintains a no smoking policy on premises and grounds.

Demonstrate flexibility and adaptability in responding to changing priorities and demands.

Build and maintain positive, collaborative, and mutually supportive working relationships with all EBPC staff.

Foster an inclusive workplace by respecting and valuing diversity in all interactions

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Actively reporting of health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.

Undertaking periodic infection control training (minimum annually).

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate clearly and effectively with team members to support collaboration and efficiency.

Communicate sensitively and professionally with patients and carers.

Recognise and respond appropriately to individual communication needs, including alternative methods where required.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

General Data Protection Regulation (GDPR)

All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Please note this job description may be subject to change at times due to the needs of the business.

Person Specification

Qualifications

Essential

• Registered Nurse/Paramedic with NMC/HCPC Registration
• Post-registration Advanced Clinical Study
• Evidence of continuing professional development

Desirable

• Study at Masters level
• Leadership/Management experience

Other

Essential

• Meet requirements of the Job description

Knowledge & Skills

Essential

• Evidence of undertaking audit and developing action plans
• Excellent communication skills
• Able to communicate highly complex information and situations including where there are barriers to understanding
• Ability to lead and participate in the integration of multi-agency services
• Able to analyse and use information to inform practice and service needs
• Demonstrates motivation, reliability and commitment to teamworking

Desirable

• Proven ability to identify, develop and implement risk management and clinical governance systems at an expert level

Experience

Essential

• Substantial post-registration experience
• Experience of working in primary or community health setting
• Demonstrate an in-depth knowledge and experience of clinical examination, history taking, pharmacology, pathophysiology, etc
• Minor Injury and Minor Illness competent
• V300 Prescriber
• Experience of instigating and interpreting investigations and initiating appropriate plans of care for patients

Special Requirements

Essential

• Ability to maintain confidentiality and handle sensitive information appropriately
• Reliable and flexible
• Full Driving licence and able to travel as required to sites across East Berkshire

Employer details

Employer name

East Berkshire Primary Care

Address

Headquarters (HQ)

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY RESPONSIBILITIES

The post holder will:

1. Have an appropriate experiential health care background such as: health care assistant, therapy assistant, emergency medical technician.

2. Work with The Digital Health Clinicians supporting high level remote monitoring for patients with short- and long-term conditions. Escalate to The Digital Health Clinicians when markers for deterioration are evident on submission of abnormal observations by patients via the Luscii system. Thereby, ensuring patients on the caseload who alert have clinical contact urgently. This ensures care is delivered in the community setting and aids prevention of unnecessary hospital admission.

3. Work with partners in nursing and residential care to ensure optimum health outcomes for their residents.

4. Work on shared caseloads with Integrated Care System (ICS) by acting as an integral member of the community team with a shared vision for developing caseloads as required by Integrated Care System partners.

5. Possess experience working within the telemedicine field to support the delivery of clinical care remotely; working, under direction of the Digital Health Team Leader and the Digital Health Clinical colleagues when required.

6. Deliver health promotion advice under supervision from clinical colleagues via the Digital Health model, e.g. chronic disease management self-help signposting.

7. Work in alignment with Primary Care, for established practice populations, toward a shared vision of seamless management for patients with short- and long-term conditions within the Primary Care and the Community setting.

8. Work with ICS partners in Primary and Social Care to further develop the Digital Health model for cohorts of patients managed within local populations.

9. Maintain accountability for practice to the Digital Health Team Leader following all EBPC Policies and Procedures.

10. Maintain legible, accurate and up to date records that are dated and signed in accordance with EBPC Policies for standards on record keeping.

11. Contribute to the onboarding of patients with short- and long-term conditions to the patient management platform.

12. Contribute to the discharging of patients with short- and long-term conditions from the patient management platform.

13. Work in a supervised capacity with patients, their families and carers managing referrals according to need and priority.

14. Escalate complex clinical data that has alerted on the patient management platform to the Digital Health Clinical colleagues.

15. Understand and support the achievement of EBPCs business plan objectives and performance targets.

16. Identify the potential for service developments, risks and deficits and inform the Digital Health Team Leader making recommendations based on vocational knowledge.

17. Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge and competence.

18. Assist the Digital Health Team Leader to manage the effective use of resources within the Digital Health team and participate in regular review meetings with the Team Leader.

19. Have experience of Luscii patient management platform or similar.

20. Have experience with other clinical patient management systems: Adastra, EMIS, Connected Care

PATIENTS CARE

The post holder will:

1. Use telemedicine knowledge and skills to remotely monitor the physical and psychosocial needs of a defined client group.

2. Use telemedicine and healthcare knowledge to respond to alerts raised by the patient management platform. Urgently, escalating patient alerts to the Digital Health Clinicians to action.

3. Work with partners in nursing and residential care to improve the health outcomes of the residents and so prevent unnecessary hospital admissions or extended in-patient care episodes.

4. Assist the Digital Health Clinicians who are dealing with complex patient situations. Thereby aiding the establishment of a therapeutic relationship with individual patients using The Digital Health service.

5. Use telemedicine assessment tools/skills that will ensure an appropriate level of therapeutic supervision so that patients who present with complex needs are referred/escalated via the appropriate care pathway.

6. Conduct patient encounters with sensitivity and to act as patient advocate, maintaining patient confidentiality.

7. Deliver care that is patient centred, respecting diverse cultural backgrounds, and requirements.

8. Work in partnership with the patients to empower them to make informed choices about their healthcare and support choices.

9. Offer a supportive service to patients and their carers who are using the Digital Health service

RESPONSIBILITIES FOR PEOPLE AND TRAINING

1. Be responsible for providing and maintaining a learning environment and maximise opportunities for education and development in the clinical area to enhance individual development and performance in the delivery of high standards of care.

2. Act as a Digital Health resource and assist in mentoring new Clinical Support Team Members in the Digital Health environment. Take part in the process of clinical supervision and participate in clinical supervision and mentorship of others.

3. Take responsibility for your own personal development; maintain competence, knowledge, and skills commensurate with role.

Person Specification

Qualifications

Essential

• Vocational qualification or experiential knowledge for remote clinical services
• Management of patient care
• Experiential knowledge of delivering services

Desirable

• NVQ level 3 health care studies, IHCD ambulance aid certificate, Internal NHS care certificate
• Experience with Adastra, EMIS and Connected Care systems

Experience

Essential

• Significant experience of working with a multi-disciplinary team
• Experience of monitoring patients' vital signs and understanding clinical risks
• Experience within a wide range of patient/client care groups
• Community services experience

Desirable

• Evidence of innovative and flexible approach to care and the organisation of care
• Leadership experience

Knowledge and Skills

Essential

• To be able to communicate with people from a wide range of
• backgrounds
• To be able to work flexibly and sensitively
• Wide range of interpersonal and communication skills
• Competence in a wide range of healthcare work
• I.T. literate
• Ability to sensitively work with service users.
• To be flexible and adaptable

Desirable

• Further training in dealing with difficult situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide safe, accessible, and high-quality patient-focused care
• ECG recording
• Phlebotomy
• Cannulation
• Use of point of care blood test machines
• Blood Glucose / Ketone Monitoring
• Urinalysis / Pregnancy Testing
• Patient Observations
• Act as chaperone where required
• Maintain appropriate stock levels in the unit
• Monitoring the waiting room
• Providing personal support for patients in the waiting room
• Wound dressings
• Updating the patients medical records where appropriate
• Providing assistance/training to new members of staff to ensure the maintenance of a high-quality service, as and when required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
• To demonstrate a sound knowledge of the principles of infection control, including monthly hand hygiene audits adhering to the highest standards when performing aseptic technique and complying with Infection, Prevention & Control Policy
• Deliver opportunistic health promotion where appropriate

Communication

• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
• Anticipate communication barriers and act to improve communication.
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
• Always ensure privacy and dignity for patients.
• Provide effective communication with all staff and external stakeholders to exchange and disseminate information.
• Provide information and advice for patients on discharge ensuring awareness of sources of guidance and support and provide information in an acceptable format for patients recognising any difficulties and refer where appropriate.

Quality

• Prioritise, organise, and manage workload to maintain and promote quality.
• Promote evidence based clinical practice according to current guidelines and maintain an appreciation of current legal and professional issues.
• Support research and audit as a means of evaluating the quality of work delivered by self and the team to improve the experience for patients.
• Improve the quality of health care responding to national and local policies as appropriate.
• Actively promote diversity, including race diversity in the delivery of services.
• Generate and sustain the promotion of privacy and dignity, rights and responsibilities and take action to address any issues.
• Follow consistently high standards of infection control practice in accordance with national and local policy especially with reference to hand hygiene and other procedures relevant to work.

Personal Development

• Identify own professional development needs and participate in regular performance review taking responsibility for own learning and performance.
• Work effectively with others in the service to clearly define values, direction and policies which may impact on care delivery and support others to explore and develop new ways of working.
• Participate in statutory and mandatory training.
• Show awareness of requirements regarding health and safety, risk management and complaints.
• Demonstrate an up-to-date knowledge of national, local, and service issues.
• Prioritise own workload to ensure effective time management strategies are embedded within the work.
• Work effectively and responsibly within the team to support others and explore new ways of working.
• Delegate clearly and appropriately to ensure the principles of safe practice and assessment of competence are followed.
• Show responsibility by ensuring own practice complies with Data Protection, Confidentiality and Caldicott principles.
• Agree plans and outcomes to measure quality of own work.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health and Social Care or equivalent
• Care Certificate

Additional Requirements

Essential

• Demonstrates an enthusiastic and flexible approach
• Ability to travel between sites
• Ability to be flexible with working days/hours

Experience

Essential

• Previous experience of working as an HCA in UTC/GP/Hospital/Community setting
• Communicate with a variety of people
• Understanding of basic observations
• ECG & Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

3 Priors Close

Slough

SL1 2BQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide leadership to staff and lead delivery of the EBPC strategy

Develop and oversee projects, ensuring they are resourced and within budget

Act as Deputy Accountable Emergency Officer (AEO) and participate in the operational on-call rota

Seek and support business development and tendering activities

Ensure performance, compliance, and productivity reporting to the executive team

Lead contract reviews with commissioners and suppliers; take corrective action as needed

Maintain close operational and clinical team relationships

Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners)

Identify and act on opportunities for cost savings and service improvement

Flex operational models to maintain safety and budget compliance

Support SOP and policy development across services

Other Requirements:

Ability to work in a fasted paced environment with priorities changing frequently.

Value diversity in the workplace.

Positively represent the Operations team and EBPC at all times.

High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times.

You are required to adopt a flexible approach.

You are required to deal with any real or potential safety hazards.

You are required to maintain a mutually supportive working relationship with all EBPC staff.

EBPC maintains a no smoking policy on premises and grounds.

Main Conditions of Service

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

General Data Protection Regulation (GDPR)

All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Person Specification

Experience

Essential

• Experience of mobilising new services
• Proven computer skills including word processing e-mail
• Working knowledge of Microsoft Office - Word, Excel, Access, Publisher
• Able to work on own initiative and part of a team
• Experience of business case preparation, presentation, and implementation.
• Urgent/Primary care experience at a senior level

Desirable

• Experience of working with in/with digital, IT or BI
• Experience influencing or working alongside NHS Digital, NHS England, or equivalent national bodies
• Experience working with Integrated Care Systems (ICS) or in a system leadership role

Personal Skills

Essential

• Good communicator listener, clear, concise, coherent, patient
• Good presentation and accuracy of work
• Ability to work to deadlines
• Time Management skills in order to prioritise and meet conflicting deadlines
• Ability to coach others and lead large teams
• Calm, especially under pressure
• Problem solver, able to develop solutions and implement

Qualifications

Essential

• Degree level management qualification (or studying for) or equivalent experience
• NVQ or similar qualification in Management or Business
• Willingness to undertake training and learning programmes and apply these within the workplace.
• ITIL Foundation/Practitioner or similar qualification
• PRINCE2 Foundation/Practitioner or similar qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Administrative Assistant will provide dedicated administrative, secretarial, meeting coordination and programme support to enable the East Berkshire Primary Care Provider Collaborative to deliver its agreed strategic priorities, ICB MoU commitments, Board decisions, reporting requirements and work programme.

The postholder will work closely with the Programme Senior Lead, EBPCPC Board members, Provider Leads, PCNs, practices, federations, wider primary care providers, the Host Organisation and NHS Thames Valley ICB to ensure the Collaborative operates with clear communication, transparent administration and well-maintained governance records.

The role will support the establishment and maintenance of robust governance, coordinate meetings and administrative processes, support approved workstreams, maintain action logs and records, and help ensure information is organised, auditable and escalated appropriately.

Key relationships for this post will include East Berkshire general practices and PCNs, federations and wider primary care providers, East Berkshire Primary Care OOHs Ltd as Host Organisation, East Berkshire community pharmacy, optometry and dental leadership, NHS Thames Valley ICB, East Berkshire neighbourhood partners and wider provider partners.

Accountability and Operating Model

• EBPCPC retains accountability for strategic direction, priorities, delivery of agreed objectives, outcomes, measures, reporting requirements and commitments.
• East Berkshire Primary Care OOHs Ltd acts as Host Organisation and employing body, providing agreed employment, HR, finance, governance administration and enabling support within approved limits.
• The postholder will work within the authority agreed by the EBPCPC Board and delegated through the Programme Senior Lead, ensuring actions, records, papers and administrative processes support agreed governance routes.
• The postholder will not commit EBPCPC, EBPC or member organisations to contracts, expenditure, workforce changes or material liabilities unless these have been approved through the relevant governance process.

Employment, Policies and Mandatory Requirements

As an employee of East Berkshire Primary Care OOHs Ltd, the postholder will be required to comply with all applicable EBPC policies, procedures and employment requirements, including HR policies, statutory and mandatory training, safeguarding, information governance, confidentiality, cyber security, health and safety, equality, diversity and inclusion, expenses, travel and any other requirements notified by the Host Organisation. The postholder must complete required training within agreed timescales and maintain compliance throughout the period of employment.

Key Responsibilities

• Provide administrative, secretarial and coordination support to EBPCPC, the Programme Senior Lead, the Board and agreed workstreams.
• Manage meeting arrangements, agendas, papers, minutes, action logs and follow-up processes for the Board, Executive Group, workstreams and workshops.
• Maintain clear governance records, including action logs, decision logs, delegation records, risk registers, conflicts of interest records and distribution lists.
• Support preparation and collation of Board and Executive Group papers, progress reports, dashboards and assurance information.
• Act as an administrative point of contact for EBPCPC, receiving and prioritising email, digital and telephone enquiries and escalating appropriately.
• Maintain effective electronic filing systems and information management processes to support transparency, auditability and efficient working.
• Support communications with practices, PCNs, federations, wider primary care providers and partners through timely updates and well-maintained contact lists.
• Support delivery of agreed Collaborative workstreams by tracking actions, organising meetings, collating information and maintaining programme documentation.
• Collect, input and check information required for programme monitoring, performance reporting, finance tracking and assurance reporting.
• Organise and support engagement events, workshops and meetings, ensuring outputs are captured and escalated through agreed governance routes.
• Use Microsoft Office, Microsoft 365 and appropriate AI administrative tools to support efficient administration, reporting and document management.
• Provide guidance on relevant administrative processes, policies and procedures within the scope of the role.
• Carry out other appropriate delegated duties as reasonably required by the Programme Senior Lead, consistent with the postholder's accountability to the EBPCPC Board, EBPC's role as Host Organisation and the agreed governance arrangements.

This is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties that are reasonably required by their line manager and consistent with the postholder's accountability to the EBPCPC Board, EBPC's role as Host Organisation and the agreed governance arrangements.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

General Data Protection Regulation (GDPR)

• All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Person Specification

Experience

Essential

• Significant administrative/ secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.

Qualifications

Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Knowledge

Essential

• Intermediate knowledge of IT systems, AI and Microsoft applications i.e. Word, PowerPoint, Excel etc.
• Understanding of Confidentiality and Data Protection.

Skills, Capabilities, Attributes

Essential

• Clear communicator with excellent writing, data entry and presentation skills and capable of constructing and delivering clear information/ instructions to colleagues and/or service users
• Ability to work under pressure in a busy working environment and able to multi-task
• Effective team working
• Minute taking
• Ability to work without supervision
• Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines
• Demonstrates commitment to continuous personal learning and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Across East Berkshire OR

Inspired, Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Programme and Operations Senior Lead will provide dedicated programme management, governance and operational leadership to support the establishment and delivery of the East Berkshire Primary Care Provider Collaborative.

The postholder will work closely with the Provider Leads, PCNs, practices, the East Berkshire Provider Partnership and the ICB to ensure the Collaborative develops into a sustainable, effective and influential organisation capable of delivering strategic priorities and programmes at scale.

The role will establish robust governance, coordinate delivery of agreed workstreams, support stakeholder engagement and provide day-to-day operational management across the organisation.

Key relationships for this post will include East Berkshire general practices and PCNs plus federations and primary care providers, PCPC host organisation, East Berkshire community pharmacy, optometry and dental leadership, Thames Valley ICB, East Berkshire neighbourhood partners and provider partners.

Key Responsibilities

Programme Management

• Lead the day-to-day coordination of the work programme.
• Develop and maintain programme plans, milestones and delivery schedules.
• Monitor progress against agreed objectives.
• Escalate risks, delays and issues appropriately.
• Produce regular progress reports for the Board and Provider Leads.
• Ensure agreed actions from meetings are implemented.

Governance

• Support development and implementation of the governance arrangements.
• Maintain governance documentation for the Board and associated groups including terms of reference, standing orders, risk register, decision log and conflict of interest register.
• Coordinate annual work plans, line manage individuals and provider clear leadership to workstream teams.
• Ensure governance arrangements remain compliant and transparent.

Board and Committee Support

• Organise and manage Board meetings, implement engagement plan and deliver workshops.
• Produce high-quality Board papers to support effective decision making including scoping best practice from other areas, identifying opportunities and risk, plus develop business cases for services.
• Support reporting requirements to provide assurance to the Board of delivery and ensure executive team has up to date and accurate status on programmes.
• Act as the operational point of contact for the PCPC for internal and external stakeholders, alongside other executive team members.

Operational Delivery

• Coordinate delivery of agreed Collaborative workstreams including those set out in the ICB MOU, plus Neighbourhood Development, Innovation Fund programmes, Primary Care Transformation, Prevention programmes and quality improvement.
• Lead on communications to engage and inform practices, PCNs, federations and primary care providers using timely, clear and regular communications.
• Maintain clear feedback mechanisms between practices, PCNs and the Board.
• Work with the host organisation to monitor finances, track expenditure, secure transparency and maintain value for money across programmes.
• Manage the performance across PCPC in line with the outcomes commissioned by ICB and other organisations, as well as secure high performance across local primary care.

This is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties as may reasonably be required by their line manager.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

General Data Protection Regulation (GDPR)

• All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Person Specification

Qualifications

Essential

• Educated to master's degree level (postgraduate studies) or equivalent level of experience of working at a senior level in specialist area.
• Continued professional development including senior leadership and subject matter learning for commissioning and primary care.

Skills, Capabilities, Attributes

Essential

• Ability to provide, analyse and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Ability to use informed persuasion and influencing skills for board and senior managers of the respective merits of different options, innovation and new market opportunities.
• Negotiation skills in respect of sometimes difficult and very complex and detailed issues.
• Template Problem solving skills and ability to respond to sudden unexpected demands.
• Ability to analyse complex facts and situations and develop a range of options.
• Able to take decisions on difficult and contentious issues where there may be a number of courses of action, and to make decisions autonomously, when required, on difficult issues.
• Strategic thinking - ability to anticipate and resolve problems before they arise.
• Ability to carry out procurements for highly detailed, high value contracts that require analysis, comparison and assessment.
• Ability to plan and organise a broad range of complex activities using available information sources, which may require formulating and adjusting plans to reflect changing circumstances.
• Able to work with external stakeholders and NHS colleagues to develop (strategic) plans on a local and national level e.g. performance improvement and innovation.
• Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
• Self-motivated, able to work on own initiative and prioritise own work effectively and work under pressure and to tight and often changing deadlines.
• Teamworking skills, willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Working knowledge of Microsoft Office applications (N365, Word, Excel etc.) and AI administrative tools with intermediate keyboard skills.
• Access to vehicle through out working hours and full driving license.

Knowledge, Experience

Essential

• Extensive knowledge of specialist area/s, acquired through post graduate diploma or equivalent experience or training, plus further specialist knowledge or experience to master's level equivalent.
• Evidence of continuing professional development.
• An understanding of the background and aims of current healthcare policy, appreciating the implications on engagement.
• A good understanding of the relationship across the Integrated Care Systems (including Integrated Care Boards), and individual provider organisations.
• Previous experience of strategic delivery, budget responsibility, involvement in budget setting and working knowledge of financial processes.
• Experience of working with, and building and developing successful professional relationships with, a range of stakeholders (internal and external).
• Experience of managing and motivating a team, including managing work performance of individuals and team.
• Working knowledge of Microsoft Office applications (Word, Excel etc.) with intermediate keyboard skills.
• Evidence of highly effective leadership skills and approaches through complex and controversial programmes of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Across East Berkshire OR

Inspired, Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)