Job description

Job responsibilities

Supporting the HR Department.

Collating information for personnel files, ensuring all are CQC compliant

Coordinating the recruitment process for the PCNs from start to finish

Ensuring PCNs are kept up to date on information relating to the ARRS roles and pay scales/reimbursement rates

Answering queries from both internal staff and external staff

Working autonomously within your capabilities

Coordinating interviews and inductions for all new starters

Ensuring all IT equipment is tracked and coordinated, ordering ARRS IT kit when required

Keeping the Bright HR system up to date with employee details, adding new starters and terminating employees upon official resignation acceptance

Calculating the correct leave and salary for new starters based on their agreed hours and working patterns

Diary management of probation/appraisal meetings and others when required

Sitting on the interview panel for ARRS and PCN to provide support and advice for the PCN

Coordinating the internal birthday calendar

Liaising with workforce in relation to the individual documents that are required for the various services that the Alliance undertakes

Providing cover within the team when necessary

Answering the phones and other general administrative duties

Coordinating the set up of all new starters IT equipment and smartcards

Ensuring that the Rota Master system is up to date with all workforce information

Ensuring all jobs to be advertised follow the correct process and are kept up to date on NHS Jobs

Providing all required payroll information of new, existing and Zero hours staff to the HR department.

Requesting DBS checks through the Alliances provider.

Any other ad hoc duties as required by the HR department and management team.

For a further information please see the attached job description

Person Specification

Key Skills

Essential

• Excellent interpersonal verbal & written communication skills
• Ability to prioritise and manage own workload.
• Able to take the initiative and manage workload
• Effective problem solver
• Ability to extract data from conversation or direct dictation
• Minute taking

Desirable

• Knowledge of clinical system (EMIS)
• Good understanding Access to Medical Records Act.
• Good understanding of the Data Protection Act.

Experience

Essential

• Excellent IT skills
• Working knowledge and experience of Microsoft packages including Word, Excel, PowerPoint, Publisher and Outlook
• Previous administrative experience
• Awareness and maintenance of confidentiality
• Experience of working as part of a multi-disciplinary team
• Ability to understand and learn new software and administrative procedures
• Identifying training & development needs.
• NHS working practices

Desirable

• Working in Primary care environment or health related background
• Experience of developing effective processes & procedures
• Previous HR experience

Personal Attributes

Essential

• Flexible approach
• Enthusiastic
• Sense of humour
• Ability to multi-task and work with an unpredictable work pattern with changing priorities throughout the day.
• Professional telephone manner and good listening skills.
• Professional approach to appearance and conduct
• Ability to work with a wide range of professionals & patients at all levels
• Ability to work flexible hours when required
• Light physical effort required of post

Qualifications

Essential

• Good general level of education with a minimum of GCSE level C or above in English and Maths.

Desirable

• Professional Qualification
• CIPD Level 3 qualification or equivalent or willingness to work towards
• Evidence of continuing professional development.

Other

Essential

• Car driver/access to car
• Regular attendance
• To be committed to Equal Opportunities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Burnley Business Centre

Empire Way

Burnley

BB12 6HH

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Overall Purpose of the Post

The Nursing Associate will provide a bridge between underserved communities and established healthcare services.

By being based within Maundy Relief and supported clinically by an Advanced Nurse Practitioner, the postholder will provide an accessible healthcare presence for people who may otherwise experience barriers to care.

The role will focus on prevention, early identification of health needs, appropriate clinical intervention, health promotion, care navigation and re-engagement with mainstream health services, supporting the wider ambition of the Hyndburn Central Primary Care Network to reduce health inequalities and improve outcomes across Core20PLUS populations.

Please refer to the attached job description for further information

Person Specification

Experience

Essential

• Previous experience of working within a health or care setting.
• Experience providing direct patient care.
• Understanding of health promotion and wellbeing, including Making Every Contact Count.
• Experience working as part of a multidisciplinary team.

Desirable

• Experience working within primary care or community healthcare.
• Experience working with people experiencing health inequalities.
• Experience working with people affected by homelessness, deprivation or social exclusion.
• Experience supporting people with mental health, learning disability, substance misuse or complex social needs.
• Experience working with voluntary and community-sector organisations.

Qualifications

Essential

• Registered Nurse Associate on the NMC register.
• Educated to a minimum level 5 foundation degree specific to nursing associate practice.
• GCSE level 4-9 in Maths and English or equivalent.

Desirable

• Care Certificate
• Training in trauma-informed care.
• Training in smoking cessation or health promotion.
• Training relating to mental health, substance misuse or co-occurring conditions.
• Additional training relevant to inclusion health, health inequalities or community healthcare

Knowledge and Skills

Essential

• Understanding of the scope and professional boundaries of the Nursing Associate role.
• Ability to work effectively under appropriate supervision and as part of a multidisciplinary team.
• Ability to work independently within defined parameters.
• Understanding of when to seek advice from the ANP or another registered healthcare professional.
• Ability to recognise clinical deterioration and escalate concerns appropriately.
• Understanding of holistic, person-centred care.
• Good communication and interpersonal skills.
• Ability to communicate effectively with people who may have experienced barriers to healthcare.
• Understanding of health inequalities and the wider determinants of health.
• Awareness of Core20PLUS and inclusion health principles.
• Understanding of safeguarding adults and children.
• Understanding of evidence-based practice.
• Ability to participate in reflective practice and clinical supervision.
• Appropriate IT and clinical record-keeping skills.
• Good time-management and organisational skills.
• Ability to deal with a non-routine and potentially unpredictable community workload.
• A compassionate, respectful and non-judgemental approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 blackburn Road

Accrington

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

Run reports from clinical systems such as Emis (training will be provided if needed).

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Source appropriate resources, training, system examples from appropriate organisation such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Provide support and guidance to ARRS staff in the running and operation of their appointment sessions.

Book patient appointments where necessary.

Code clinician and administration contacts.

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Administrative support as required.

Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.

Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality.

Responsibility for Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Develop with practices systems to ensure high quality patient referrals are completed (i.e. the effective review of referrals to ensure with all pre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.

Supports the process of patients being able to access personal health budgets where appropriate.

Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers to communication.

Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.

Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN work streams.

Is able to use risk stratification tools provided and supports presentation information in review meetings.

Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

Essential

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Proven administrative experience.

Desirable

• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

Essential

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act

Desirable

• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

Essential

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively

Desirable

• Ability to use electronic patient record / Emis

Personal Qualities

Essential

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Act in accordance with the Nolan Principles of Public Life.
• Provide independent oversight and challenge on quality, safety, patient experience, and continuous improvement.
• Support assurance on corporate and clinical governance arrangements, including policies, standing orders, schemes of delegation, and Board assurance frameworks.
• Provide Board-level oversight of quality and safety performance across all Federation services.
• Support assurance against CQC fundamental standards and statutory and regulatory requirements, including safeguarding, duty of candour, and incident reporting.
• Contribute to CQC inspection readiness, action plans, and ongoing compliance monitoring.
• Provide strategic oversight and challenge on workforce strategy, HR policies, organisational culture, and people-related risks.
• Support equality, diversity, and inclusion and promote a culture of openness, learning, and continuous improvement.
• Support the Chair in maintaining an effective and high-performing Board.
• Act as a constructive sounding board to the Chief Executive Officer while maintaining appropriate non-executive independence.
• Attend and actively contribute to Board meetings and strategy sessions, preparing thoroughly for meetings.

Person Specification

Experience

Essential

• Senior-level experience in quality, governance, HR, organisational development, or a related healthcare or public sector discipline.
• Strong understanding of quality assurance, clinical governance, and risk management.
• Demonstrable experience of workforce governance and HR practice, including employment law and organisational culture.
• Experience of operating at Board or senior leadership level with the ability to provide independent challenge.
• Ability to interpret and scrutinise complex quality, workforce, and performance information.
• Clear commitment to ethical leadership and the Nolan Principles of Public Life.

Desirable

• Previous Non-Executive Director, Trustee, or Board-level experience.
• Experience within the NHS, primary care, or the wider public sector.
• Knowledge of GP federations, at-scale primary care, or commissioned service delivery.
• Experience of working with regulators such as the CQC, NHS England, or Integrated Care Boards.

Additional

Essential

• The appointment is for a three-year term, renewable subject to satisfactory appraisal. The successful candidate will be required to comply with the Federations policies on confidentiality, conflicts of interest, and Fit and Proper Persons requirements. A comprehensive induction and ongoing development will be provided.
• East Lancashire Alliance is committed to equality of opportunity and welcomes applications from all sections of the community. We particularly welcome applications from individuals who are currently underrepresented at Board level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Burnley Business Centre

Empire Way

Burnley

BB12 6HH

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)