Job summary

A Care Navigator is a very special person! They are the first port of call for patients and they respond to requests for GP appointments, made by patients either on the phone or in person. With training and support, they will triage the patient non-clinically, and signpost to the appropriate service or person, which may not necessarily be the GP. They will work in a reception hub alongside their colleagues (a team of 12) or on front desk reception.

We are looking for someone who is flexible enough to cover early starts (8am) and late finishes (6.30pm) across the week working around 30 hours per week including a Monday, Tuesday and Thursday at least.

Salary starts at £13.00 per hour with an increase after you pass probation to £13.50 per hour.

If you have applied previously please do not apply again.

Main duties of the job

This is a challenging but very satisfying role.

Patients rely on our care navigators to listen, advise and point them in the right direction. Often, patients themselves do not know what they need in terms of their health and it is up to a trained navigator to support them. Our team prides itself on the care and customer service we offer. Our access to appointments is excellent and prompt, but we rely on our navigators to ensure that the right person is seen at the right time by the right clinician (not necessarily the doctor!) This takes tact and diplomacy as well as patience.

About us

East Trees Health Centre is based in inner city Bristol. We are a training practice with a list size of 15000 patients.

Our practice team comprises of 4 partners, 7 salaried GPs, a paramedic, nurse practitioner, physio, podiatrist,dietitians, care co-ordinator, care navigators, administrators, nurses and pharmacy team. We are a very friendly, close knit team and have regular staff and team meetings to ensure communication is consistent.

Job summary

Are you an enthusiastic and passionate Nurse looking for a fresh start? Come and join Sirona as a Community Nurse, a role where you really make a difference.

We are a forward-thinking team that will really value you as an individual by supporting with your development and investing in you.

Our Integrated Network Teams are made up of nurses, therapists and support workers who work in an integrated way to support service users on their healthcare journey. We would love for you to come along for the ride.

As a Community Nurse you would be welcomed into one of our busy nursing teams to support service users who have nursing needs in their own homes.

We are able to offer a range of flexible working options and are offering part time and full time contracts. If your application is successful this is something we can discuss at interview.

Main duties of the job

As a Nurse in one of Sirona's INTs, you will work within a multi-disciplinary team to provide holistic and specialist skills supported by a robust competency framework.

You will have the opportunity to develop additional competencies within the requirements of the multi-disciplinary approach to the INT.

Due to the diversity of need in our localities, this is a brilliant opportunity to develop your skills through training and in-team support in a range of nursing interventions. Working in a community setting gives you the unique ability to really get to know your caseload and tailor your interventions in a holistic and person-centred way. This could be working with them to manage their health needs or supporting them through education and health promotion.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job summary

Would you like to work in a dynamic, innovative and supportive setting. Would you like to join a diverse and welcoming team of healthcare professionals, dedicated to delivering care that is not only efficient but truly focused on the patient.

The ideal candidate will be motivated, enthusiastic and with excellent communication skills, with the drive and determination to positively impact patient care.

We have a new exciting role of Lead Practice Nurse who will be responsible for the delivery of practice nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. An interest in Diabetes is desirable and if not trained training will be given.

This role will be based on Band 7 pay scale, although we do not work to agenda for change this is for reference only. We are looking for someone to work 35 hours per week , days to be negotiated but ideally 4 to 5 days would be desirable. there will be the need to work some saturday mornings to cover specialised clinics. This is paid as overtime.

Main duties of the job

The Lead Practice Nurse is responsible for the clinical leadership, management, and strategic direction of the practice nursing team, including Practice Nurses, Health Care Assistants (HCAs), and phlebotomists. The post holder will balance high-quality, direct patient care with operational leadership, driving quality improvement, local clinical governance, and compliance.

About us

East trees Health Centre is based in inner city Bristol. We are a training practice with a list size of 15000 patients. We serve a very multi-cultural community

Our practice team comprises of 4 partners, 7 salaried GPs, a paramedic, nurse practitioner, physio, podiatrist,dietitians, care co-ordinator, care navigators, administrators, nurses and pharmacy team. We are a very friendly, close knit team and have regular staff and team meetings to ensure communication is consistent.

East Trees Health Centre is looking to recruit Lead Practice Nurse to join our friendly team of 4 nurses, 2 HCA's and 2 phlebotomist's.

Job summary

We are looking for an experienced Admin support to join our administration team.

The role will be for 30 hours per week, working Pattern will be either a four day week with a Wednesday off, Hours will be 8.30 am to 4.30pm, or also can be spread over 5 days if that is preferred.

The pay will be £12.85 per hour.

Interviews will be held week commencing the 2nd November.

Main duties of the job

As part of a small team of administrators you will be responsible for the day to day administrative services across the practice.

Undertake specific projects allocated by the Operations Manager.

Provide assistance with the gathering of statistics and information when required, including running searches

Data entry and clinical coding, including (but not exclusive to) ResPect forms, Pathology results, Clinical letters, OOH Reports etc from Hospitals that come into the practice via various routes. Summarising of medical records for new patients.

Managing our pregnant patient list, monitoring new births and the coordination of baby immunisations, 8 week baby checks and postnatal checks.

About us

East Trees Health Centre is based in inner city Bristol. We are a training practice with a list size of 15700 patients.

Our practice team comprises of 4 partners, 7 salaried GPs, a paramedic, nurse practitioner, physio, podiatrist,dietitians, care co-ordinator, care navigators, administrators, nurses and pharmacy team. We are a very friendly, close knit team and have regular staff and team meetings to ensure communication is consistent.

Job summary

The post-holder is an Operations Manager.

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.

The post-holder will be an integral part of the general practice team.

Main duties of the job

The following are the core responsibilities of the Operations Manager in delivering health services.

Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Management and leadership of the administration team and navigation team. Including room booking and room rotas.

Provide leadership and guidance to all staff, including ownership of policies ensuring that they always adhere to procedures.

Maintain the highest levels of confidentiality

Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery

Implement systems to ensure compliance with CQC regulations and standards

Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage

Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues

Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.

Actively encourage and promote the use of patient online services (eg NHS app

Ensure the staff implement the practice-wide approach to the management of all patient services matters

Undertake all mandatory training and induction programmes

Progress will be reviewed on a regular basis via appraisal.

About us

The following are the core responsibilities of the Operations Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks.There may be a requirement to carry out other tasks, This will be dependent upon factors such as workload.

Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Management and leadership of the administration team and navigation team. Including room booking and room rotas.

Provide leadership and guidance to all staff, including ownership of policies

Maintain the highest levels of confidentiality

Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery

Implement systems to ensure compliance with CQC regulations and standards

Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage

Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues

Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.

Actively encourage and promote the use of patient online services (eg NHS app

Ensure the staff implement the practice-wide approach to the management of all patient services

Undertake all mandatory training

Progress will be reviewed on a regular basis via appraisal.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£29,721 a year £19 per hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A4134-26-0010

Job locations

100A Fishponds Road

Bristol

Avon

BS5 6SA

United Kingdom

East Trees Health Centre

100A Fishponds Road

Eastville

BRISTOL

BS5 6SA

United Kingdom

Job description

Job responsibilities

The post-holder is an Operations Manager.

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.

The post-holder will be an integral part of the general practice team.

Job description Job responsibilities The post-holder is an Operations Manager. To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations. To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations. The post-holder will be an integral part of the general practice team.

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

Desirable

• Associate Member of IGPM in view of becoming a full member (MIGPM)
• AMSPAR qualification (L5 in Primary Care and Health Management)
• Leadership and/or management qualification

Knowledge and Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of Digital Systems
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strategic thinker and negotiator with a solutions-focused approach
• Effective time management (planning and organising)
• Good organisational skills
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Ability to network and build relationships
• Flexible, cooperative and motivated
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to use initiative and judgement
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• Understanding of safeguarding adults and children
• Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
• Ability to implement and embed policies and procedures
• Other requirements/wider responsibilitiesEssential
• Disclosure Barring Service (DBS) check
• Occupational Health clearance
• Flexibility to work outside core office hours

Desirable

• Change Management and Transformation
• Full UK driving licence

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of working in a healthcare setting
• NHS or general practice experience
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Desirable

• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes

Person Specification Qualifications Essential A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English Desirable Associate Member of IGPM in view of becoming a full member (MIGPM) AMSPAR qualification (L5 in Primary Care and Health Management) Leadership and/or management qualification Knowledge and Skills Essential Excellent communication skills (written, oral and presenting) Proven leadership skills Competent in the use of Digital Systems Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Problem solver with the ability to process information accurately and effectively, interpreting data as required Ability to use own initiative, discretion, and sensitivity Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Sensitive and empathetic in distressing situations Ability to exploit and negotiate opportunities to enhance service delivery Strategic thinker and negotiator with a solutions-focused approach Effective time management (planning and organising) Good organisational skills Ability to effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Ability to network and build relationships Flexible, cooperative and motivated Confident, assertive and resilient Ability to drive and deliver change effectively Ability to use initiative and judgement Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions Understanding of safeguarding adults and children Demonstrate personal accountability, emotional resilience and the ability to work well under pressure Ability to implement and embed policies and procedures Other requirements/wider responsibilitiesEssential Disclosure Barring Service (DBS) check Occupational Health clearance Flexibility to work outside core office hours Desirable Change Management and Transformation Full UK driving licence Experience Essential Experience of managing multidisciplinary teams Experience of working with the general public Experience of working in a healthcare setting NHS or general practice experience Experience of performance management, including appraisal writing, staff development and disciplinary procedures Desirable Experience of successfully developing and implementing projects Understanding of Health and Safety requirements HR understanding and experience Experience of health and safety requirements and needs within a small business Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Trees Health Centre

Address

100A Fishponds Road

Bristol

Avon

BS5 6SA

United Kingdom

Employer's website

https://www.easttreeshealthcentre.co.uk (Opens in a new tab)

Employer details

Employer name

East Trees Health Centre

Address

100A Fishponds Road

Bristol

Avon

BS5 6SA

United Kingdom

Employer's website

https://www.easttreeshealthcentre.co.uk (Opens in a new tab)

Job summary

A Care Navigator is a very special person! They are the first port of call for patients and they respond to requests for GP appointments, made by patients either on the phone or in person. With training and support, they will triage the patient non-clinically, and signpost to the appropriate service or person, which may not necessarily be the GP. They will work in a reception hub alongside their colleagues (a team of 12) or on front desk reception.

We are looking for someone who is flexible enough to cover early starts (8am) and late finishes (6.30pm) across the week working around 30 hours per week including a Monday, Tuesday and Thursday at least.

Salary starts at £13.00 per hour with an increase after you pass probation.

If you have applied previously please do not apply again.

Main duties of the job

This is a challenging but very satisfying role.

Patients rely on our care navigators to listen, advise and point them in the right direction. Often, patients themselves do not know what they need in terms of their health and it is up to a trained navigator to support them. Our team prides itself on the care and customer service we offer. Our access to appointments is excellent and prompt, but we rely on our navigators to ensure that the right person is seen at the right time by the right clinician (not necessarily the doctor!) This takes tact and diplomacy as well as patience.

About us

East Trees Health Centre is based in inner city Bristol. We are a training practice with a list size of 15000 patients.

Our practice team comprises of 4 partners, 7 salaried GPs, a paramedic, nurse practitioner, physio, podiatrist,dietitians, care co-ordinator, care navigators, administrators, nurses and pharmacy team. We are a very friendly, close knit team and have regular staff and team meetings to ensure communication is consistent.