Job summary

Are you an experienced professional passionate about making a real difference to children and young people?

Join our Emotional Health and Wellbeing Practitioner team as a Team Lead and play a key role in shaping and delivering high-quality early intervention services.

Working alongside the Service Manager, you will provide operational leadership, support service development and transformation projects, and help drive positive outcomes for children, young people and their families. This is an exciting opportunity to influence service delivery, lead a skilled multi-disciplinary team, and contribute to a nationally recognised early intervention programme.

We are looking for a motivated and innovative professional who thrives in a collaborative environment where evidence-based practice, creativity and new ways of working are actively encouraged.

This role is ideal for someone seeking to broaden their leadership experience while helping to achieve KPI/targets and expand access to mental health support for young people when they need it most.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 5 November 2026

Main duties of the job

The post holder will provide operational management and clinical leadership to the team whilst supporting the Service Manager in the delivery of strategic priorities, service developments and transformation projects across the service.

A key responsibility of the role will be to coordinate and oversee the development and implementation of the emerging service models, including the establishment of future Mental Health Support Teams (MHST), predominately within the Cambridgeshire area.

Alongside their Team Manager responsibilities, the post holder will maintain oversight of the MHST project programme, balancing operational service delivery with the successful development and implementation of new teams.

This role is time limited due to the changing service delivery model across the service and this team are expected to remain in place until January/February 2029-2030.

The role will support the emotional wellbeing of children and young people across Cambridgeshire and Peterborough. The Emotional Health and Wellbeing Practitioner Team (EHWP) support key professionals, including Education, Social Care and Health. The EHWP is part of the 'Getting Advice' quadrants of the iThrive model implemented across Cambridgeshire and Peterborough. The iThrive model provides an integrated approach to the delivery of person-centred and needs-led services for children, young people and families.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8398353

Job locations

Princess of Wales Hospital & The Trust Head Office St Ives PE27 4LG

Lynn Road

Ely

CB6 1DN

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities

Work with the Service Manager to develop and deliver the EHWP Specification and Key Performance Indicators.

To work with the Service Manager in the design of new initiatives and projects, including research and pilots.

Lead and coordinate, planning and implementation of a defined programme of service development and transformation work in line with organisational and service priorities.

Oversee the development and establishment of the new MHST teams within the Cambridgeshire area

To be responsible for the delivery of identified work packages / work streams (e.g. training).

To prepare and deliver regular progress reports.

To effectively line manage staff and support the induction of new members of the team.

Provide visible leadership and support staff throughout periods of service transformation and organisational change.

Develop and implement plans to support staff affected by service redesign and transition arrangements

Ensure clear, timely and sensitive communication with staff regarding service developments, future workforce arrangements and organisational decisions

Support staff wellbeing, engagement and retention, recognising and responding to the impact of change on individuals.

Provide supervision, identify training, development and career progression opportunities to support staff in preparing for future roles and service opportunities.

Foster a positive team culture, maintaining morale, motivation and performance during periods of uncertainty and change.

Ensure that the formal route for referring children and young people to Getting Help and Getting More Help is effective and does not cause unnecessary delays in the pathway; communication and information sharing mechanisms are in place, and that working collaboratively with all relevant agencies (health, social care, locality teams, education and voluntary) creates smooth progression for children, young people and their families / carers.

Ensure that needs-led, evidence-based interventions provided to children, young people and their families / carers and, where relevant, other services, support local and national priorities, policies and relevant clinical guidelines.

Work collaboratively with all relevant agencies to ensure that the services for children and young people with emotional health and wellbeing needs are coordinated and address their individual needs, providing a holistic approach.

Ensure the voice of the child/young person is pivotal in all aspects of clinical practice and development.

Communication

Develop and maintain strong and effective relationships with the EHWS staff, senior managers and other key stakeholders.

Report and present information in a variety of different formats, tailored to meet the needs and expectations of different audiences.

Complete investigations and investigate complaints.

Maintain excellent relationships with stakeholders and partner organisations

Establish effective working relationships so that the emotional health and wellbeing of children and young people is promoted.

Effective communication on complex issues to a wide range of audiences, including senior management level and children, young people and families.

Responsible for the implementation of the delegated actions from service plans, through effective communication and briefings to staff and other stakeholders.

Budgetary Responsibility

The post holder will be required to authorise mileage and expenses for those whom they line manage

People Management

Responsible for day-to-day supervision and management of staff within the EHWP Team (e.g. responsibility for: grievance, disciplinary, appraisal, appointing panel member at recruitment, reviewing work performance and progress, work allocation and checking)

Development of staff

Maintaining own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process

To implement Trust HR policies and procedures as and when appropriate, as well as maintain staff systems such as expenses/sickness.

Research & Development Activity

To utilise theory, evidence-based literature and research to support evidence-based practice in individual work and work with other team members.

Participate in clinical and other audits as required.

Ensure that management information is readily accessible and regularly used for service improvement.

The post holder will continually employ the use of evaluation of impact measures contributing to quarterly reviews of service, increase prevention, early intervention and access to effective support.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of GDPR

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

It is a condition of your employment that you are currently registered with a professional body and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by EEC NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

Participate in clinical supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Ensure that professionals are supported in guiding children, young people and their parents/carers to the resources available to meet their needs.

Enable appropriate advice, signposting and support with intervention to be provided to children and young to reduce inappropriate referral and waiting and that the recommendation is based on best evidence-based practice

Work with practitioners from a wide range of disciplines in order to upskill, develop confidence and build capacity in supporting children and young people with emotional health issues.

Enhance staff confidence in managing difficulties appropriately within respective settings via training, consultation and support.

Ensure that any additional vulnerability or inequality suffered by children and young people (e.g. learning disability, victim of child sexual exploitation, children looked after) is properly considered when identifying appropriate interventions with locality professionals.

Work collaboratively with other agencies in the health and social care system to ensure regular case reviews to ensure effective progress through the care pathway.

Ensure that children and young peoples physical health and social needs are considered alongside their emotional health needs.

To be accountable to the Service Manager for the direct delivery of an effective EHWP Team

Keep up to date with your Continuing Professional Development (CPD), complete your annual appraisal and support your colleagues in their CPD and appraisal needs.

Participate in clinical and management supervision as per Trust policy.

Ensure appropriate recording of meetings, supervision and maintenance of clinical records.

To develop skills in the area of professional post-graduate teaching, training and consultation, and provide consultation to other staff, as appropriate.

Information Technology

To use a computer as necessary for clinical work, including literature searches, word processing, developing and maintaining training packs and information leaflets.

Inputting data, emailing, report writing and other tasks as necessary for the efficient running of the service and/or training needs.

Contribute data for accessible management information for service improvement and reporting via System One data sets, suitable technology/ systems development and in compliance with Trust Information Governance (and all relevant legislation) standards

Quality and Patient Safety

Maintain awareness of and execute responsibilities with regard to the safeguarding children and adults agenda, confidentiality, Trust and professional training requirements, data protection and sharing, information governance, risk management and reporting and all relevant legislation and Trust and local policy.

To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.

To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis.

To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff.

Job description Job responsibilities Main Duties and Responsibilities Work with the Service Manager to develop and deliver the EHWP Specification and Key Performance Indicators. To work with the Service Manager in the design of new initiatives and projects, including research and pilots. Lead and coordinate, planning and implementation of a defined programme of service development and transformation work in line with organisational and service priorities. Oversee the development and establishment of the new MHST teams within the Cambridgeshire area To be responsible for the delivery of identified work packages / work streams (e.g. training). To prepare and deliver regular progress reports. To effectively line manage staff and support the induction of new members of the team. Provide visible leadership and support staff throughout periods of service transformation and organisational change. Develop and implement plans to support staff affected by service redesign and transition arrangements Ensure clear, timely and sensitive communication with staff regarding service developments, future workforce arrangements and organisational decisions Support staff wellbeing, engagement and retention, recognising and responding to the impact of change on individuals. Provide supervision, identify training, development and career progression opportunities to support staff in preparing for future roles and service opportunities. Foster a positive team culture, maintaining morale, motivation and performance during periods of uncertainty and change. Ensure that the formal route for referring children and young people to Getting Help and Getting More Help is effective and does not cause unnecessary delays in the pathway; communication and information sharing mechanisms are in place, and that working collaboratively with all relevant agencies (health, social care, locality teams, education and voluntary) creates smooth progression for children, young people and their families / carers. Ensure that needs-led, evidence-based interventions provided to children, young people and their families / carers and, where relevant, other services, support local and national priorities, policies and relevant clinical guidelines. Work collaboratively with all relevant agencies to ensure that the services for children and young people with emotional health and wellbeing needs are coordinated and address their individual needs, providing a holistic approach. Ensure the voice of the child/young person is pivotal in all aspects of clinical practice and development. Communication Develop and maintain strong and effective relationships with the EHWS staff, senior managers and other key stakeholders. Report and present information in a variety of different formats, tailored to meet the needs and expectations of different audiences. Complete investigations and investigate complaints. Maintain excellent relationships with stakeholders and partner organisations Establish effective working relationships so that the emotional health and wellbeing of children and young people is promoted. Effective communication on complex issues to a wide range of audiences, including senior management level and children, young people and families. Responsible for the implementation of the delegated actions from service plans, through effective communication and briefings to staff and other stakeholders. Budgetary Responsibility The post holder will be required to authorise mileage and expenses for those whom they line manage People Management Responsible for day-to-day supervision and management of staff within the EHWP Team (e.g. responsibility for: grievance, disciplinary, appraisal, appointing panel member at recruitment, reviewing work performance and progress, work allocation and checking) Development of staff Maintaining own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process To implement Trust HR policies and procedures as and when appropriate, as well as maintain staff systems such as expenses/sickness. Research & Development Activity To utilise theory, evidence-based literature and research to support evidence-based practice in individual work and work with other team members. Participate in clinical and other audits as required. Ensure that management information is readily accessible and regularly used for service improvement. The post holder will continually employ the use of evaluation of impact measures contributing to quarterly reviews of service, increase prevention, early intervention and access to effective support. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of GDPR Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with a professional body and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by EEC NHS Trust. The post holder must participate in clinical and safeguarding audits as required Participate in clinical supervision on a regular basis The post holder is required to participate in relevant emergency preparedness process for their team. Ensure that professionals are supported in guiding children, young people and their parents/carers to the resources available to meet their needs. Enable appropriate advice, signposting and support with intervention to be provided to children and young to reduce inappropriate referral and waiting and that the recommendation is based on best evidence-based practice Work with practitioners from a wide range of disciplines in order to upskill, develop confidence and build capacity in supporting children and young people with emotional health issues. Enhance staff confidence in managing difficulties appropriately within respective settings via training, consultation and support. Ensure that any additional vulnerability or inequality suffered by children and young people (e.g. learning disability, victim of child sexual exploitation, children looked after) is properly considered when identifying appropriate interventions with locality professionals. Work collaboratively with other agencies in the health and social care system to ensure regular case reviews to ensure effective progress through the care pathway. Ensure that children and young peoples physical health and social needs are considered alongside their emotional health needs. To be accountable to the Service Manager for the direct delivery of an effective EHWP Team Keep up to date with your Continuing Professional Development (CPD), complete your annual appraisal and support your colleagues in their CPD and appraisal needs. Participate in clinical and management supervision as per Trust policy. Ensure appropriate recording of meetings, supervision and maintenance of clinical records. To develop skills in the area of professional post-graduate teaching, training and consultation, and provide consultation to other staff, as appropriate. Information Technology To use a computer as necessary for clinical work, including literature searches, word processing, developing and maintaining training packs and information leaflets. Inputting data, emailing, report writing and other tasks as necessary for the efficient running of the service and/or training needs. Contribute data for accessible management information for service improvement and reporting via System One data sets, suitable technology/ systems development and in compliance with Trust Information Governance (and all relevant legislation) standards Quality and Patient Safety Maintain awareness of and execute responsibilities with regard to the safeguarding children and adults agenda, confidentiality, Trust and professional training requirements, data protection and sharing, information governance, risk management and reporting and all relevant legislation and Trust and local policy. To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience. To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis. To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff.

Person Specification

Qualifications & Training

Essential

• Recognised Professional Qualification (i.e. Registered Mental Health Nurse; Registered Children's Nurse; Registered General Nurse; Registered Learning Disability Nurse; Practitioner Psychologist, Social Worker or Occupational Therapist)
• Post registration training in evidence-based interventions recommended by NICE
• Registered with a Professional Body (e.g. NMC; HCPC)

Desirable

• Evidence of training in an evidence based therapeutic approach / model

Experience

Essential

• Experience of managing a team, to include team performance, quality, recruitment and staffing issues. Post-qualifying experience of working with children, young people and families with common mental health problems.
• Experience of formulation and treatment of children and young people with mental health difficulties
• Experience of multidisciplinary and multiagency working and co-working assessments and treatment
• Good knowledge of mental health and neurodevelopmental disorders

Desirable

• Understanding of iTHRIVE
• Experience of working within the Education system
• Experience of supporting staff through periods of organisational change and service redesign

Knowledge & Skills

Essential

• Leadership, management and / or coaching skills
• Skills in the assessment of mental health factors for children young people and their parents.
• Ability to develop, manage and lead on outcomes data and data reporting for the service

Desirable

• Evidence of delivering consultation to staff groups
• Evidence of developing and delivering training

Person Specification Qualifications & Training Essential Recognised Professional Qualification (i.e. Registered Mental Health Nurse; Registered Children's Nurse; Registered General Nurse; Registered Learning Disability Nurse; Practitioner Psychologist, Social Worker or Occupational Therapist) Post registration training in evidence-based interventions recommended by NICE Registered with a Professional Body (e.g. NMC; HCPC) Desirable Evidence of training in an evidence based therapeutic approach / model Experience Essential Experience of managing a team, to include team performance, quality, recruitment and staffing issues. Post-qualifying experience of working with children, young people and families with common mental health problems. Experience of formulation and treatment of children and young people with mental health difficulties Experience of multidisciplinary and multiagency working and co-working assessments and treatment Good knowledge of mental health and neurodevelopmental disorders Desirable Understanding of iTHRIVE Experience of working within the Education system Experience of supporting staff through periods of organisational change and service redesign Knowledge & Skills Essential Leadership, management and / or coaching skills Skills in the assessment of mental health factors for children young people and their parents. Ability to develop, manage and lead on outcomes data and data reporting for the service Desirable Evidence of delivering consultation to staff groups Evidence of developing and delivering training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Princess of Wales Hospital & The Trust Head Office St Ives PE27 4LG

Lynn Road

Ely

CB6 1DN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Princess of Wales Hospital & The Trust Head Office St Ives PE27 4LG

Lynn Road

Ely

CB6 1DN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

iCaSH Cambridgeshire (Huntingdon or Wisbech) - Administration Assistant - 18hrs per week

An exciting opportunity has arisen for an enthusiastic, committed and experienced Administrations Assistant, Band 2, to provide a high-quality service to the community who use the Integrated Contraception and Sexual Health (iCaSH) Services across Cambridgeshire.

This is an exciting permanent opportunity for an experienced Administration Assistant part time within the iCaSH Cambridgeshire Service in Huntingdon or Wisbech.

We are looking for an enthusiastic person who has 'front of house', experience, with a demonstrable ability to develop a warm and welcoming rapport with people who use our services.

To provide reception, front of house, call taker, appointment booking and a wide range of administrative support functions to the iCaSH service clinical/non-clinical teams.

You have a keen eye for detail, have an understanding of the sensitivity and confidentiality involved in the delivery of a contraception, sexual health and HIV service.

The service operates Monday to Friday, with evening clinics each week. You must be willing to work across all parts of the service as appropriate and be able to meet the travel requirements of the Trust.

Interviews will be in person only

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 5th November 2026

Main duties of the job

You will be part of a dynamic team who ensure the efficient and effective use of available resources, in meeting the contraception, sexual health and HIV care and treatment needs of people in and around Cambridgeshire

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8398681

Job locations

iCaSH Cambridgeshire, Clinic 6, Oak Tree Centre, Huntingdon

1 Oak Drive

Huntingdon

PE29 7HN

United Kingdom

Job description

Job responsibilities

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther East of England Community Health and Care NHS Trust employeesiCaSH/EEC Subcontracted ServicesExternal/Third party organisations

Budgetary Responsibility

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Maintain own professional development and participate in The Trusts appraisal and KSF process.

Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record. Communication Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner. Key working relationships The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther East of England Community Health and Care NHS Trust employeesiCaSH/EEC Subcontracted ServicesExternal/Third party organisations Budgetary Responsibility Contribute to the financial delivery and sustainability of the department objectives. Support with stock control and ordering as required. People Management Maintain own professional development and participate in The Trusts appraisal and KSF process. Participate/support in clinical audit, service development and research projects if required. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Knowledge and skills

Essential

• Understand working with vulnerable people
• Excellent organisational skills and ability to prioritise and plan ahead
• Working with sensitive information and protecting confidentiality
• Excellent communication skills
• Shows respect for others' feelings, views and circumstances.

Desirable

• Knowledge of the application of administrative systems and programmes in healthcare

Qualifications and training

Essential

• Educated to GCSE level English and Maths or equivalent
• Competent operator of computers and software

Desirable

• Knowledge of administrative procedures, software programmes and medical terminology

Experience

Essential

• Proven experience of using Microsoft Office
• Ability to use own initiative/ work to deadlines
• Experience of working in a constantly changing environment
• Can demonstrate how s/he has promoted 'best practice'

Desirable

• Experience of working in NHS or clinical setting
• Proven experience of using the Lille clinical system

Person Specification Knowledge and skills Essential Understand working with vulnerable people Excellent organisational skills and ability to prioritise and plan ahead Working with sensitive information and protecting confidentiality Excellent communication skills Shows respect for others' feelings, views and circumstances. Desirable Knowledge of the application of administrative systems and programmes in healthcare Qualifications and training Essential Educated to GCSE level English and Maths or equivalent Competent operator of computers and software Desirable Knowledge of administrative procedures, software programmes and medical terminology Experience Essential Proven experience of using Microsoft Office Ability to use own initiative/ work to deadlines Experience of working in a constantly changing environment Can demonstrate how s/he has promoted 'best practice' Desirable Experience of working in NHS or clinical setting Proven experience of using the Lille clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Cambridgeshire, Clinic 6, Oak Tree Centre, Huntingdon

1 Oak Drive

Huntingdon

PE29 7HN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Cambridgeshire, Clinic 6, Oak Tree Centre, Huntingdon

1 Oak Drive

Huntingdon

PE29 7HN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for an enthusiastic and committed Administration Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford but with the expectation to provide cover at Grove View, Dunstable if required.

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

We have 1 position available: 30 hours per week., Monday to Friday (working 4 days with 1 NWD per week) with shifts of 8:45 - 16:45 / 9:00 - 17:00 or 12.00-20.00. Saturday on rotation 09:00-13:00 with half day off in that week. Half day off per week which may vary due to staffing and clinic needs.

"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 5th November, 2026".

Main duties of the job

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents.

We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8314924-A

Job locations

Kings Brook Bedford

5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Job description

Job responsibilities

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther East of England Community Health and Care NHS Trust employeesiCaSH/EEC Subcontracted ServicesExternal/Third party organisations

Budgetary Responsibility

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Maintain own professional development and participate in The Trusts appraisal and KSF process.

Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities When required, take bookings for meeting rooms. Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record. Communication Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner. Key working relationships The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther East of England Community Health and Care NHS Trust employeesiCaSH/EEC Subcontracted ServicesExternal/Third party organisations Budgetary Responsibility Contribute to the financial delivery and sustainability of the department objectives. Support with stock control and ordering as required. People Management Maintain own professional development and participate in The Trusts appraisal and KSF process. Participate/support in clinical audit, service development and research projects if required. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Knowledge and skills

Essential

• Understand working with vulnerable people
• Excellent organisational skills and ability to prioritise and plan ahead
• Working with sensitive information and protecting confidentiality
• Excellent communication skills

Desirable

• Knowledge of the application of administrative systems and programmes in healthcare

Qualifications and training

Essential

• Educated to GCSE level English and Maths or equivalent
• Competent operator of computers and software

Experience

Essential

• Proven experience of using Microsoft Office
• Ability to use own initiative/ work to deadlines
• Experience of working in a constantly changing environment

Desirable

• Experience of working in NHS or clinical setting

Person Specification Knowledge and skills Essential Understand working with vulnerable people Excellent organisational skills and ability to prioritise and plan ahead Working with sensitive information and protecting confidentiality Excellent communication skills Desirable Knowledge of the application of administrative systems and programmes in healthcare Qualifications and training Essential Educated to GCSE level English and Maths or equivalent Competent operator of computers and software Experience Essential Proven experience of using Microsoft Office Ability to use own initiative/ work to deadlines Experience of working in a constantly changing environment Desirable Experience of working in NHS or clinical setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Kings Brook Bedford

5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Kings Brook Bedford

5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you looking to pursue a career in the NHS?

Do you have good admin skills along with excellent customer service?

Then this opportunity is what you've been looking for.

Working Monday to Friday, 8:30 - 4:30

You will need:

GCSE in Maths and English or equivalent

Good all round admin and PC skills, but we are not looking for expert

Knowledge of NHS systems desirable

Excellent people skills, and ability to communicate at all levels

Ability to work to tight deadlines

We offer:

Further training and development

Flexible working, with emphasis on health and wellbeing

Excellent benefits

If this is of interest please read the job description fully to ensure you meet the criteria and then apply.

Should we receive a high volume of applications we reserve the right to close this vacancy at any point after 4th November 2026.

Main duties of the job

Meet and greet clients.

Franking post and reception cover.

General administrative tasks including photocopying, printing, managing post, scanning documents to records, preparation of information packs and paperwork, restocking equipment, merging and printing letters, maintaining service contact lists, etc.

Support with management of archived records including organisation of records archived and identifying records for destruction.

Dissemination internal/external post (incl. Courier & deliveries).

Ensuring own compliance on the mandatory training. Supporting the teams with sending required letters via SystmOne.

Supporting the teams with SMS texting to clients.

Assisting with booking appointments and maintaining records, electronic and paper which may be required by the operational teams, this information may be confidential and of a sensitive nature.

Assisting with answering phone calls and responding to emails to deal with general enquires from patients, GPs and other services, in a courteous and proficient manner.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

448-BCHS-8343566

Job locations

Redgrave Childrens & Young Peoples Centre

Redgrave Gardens

Luton

LU3 3QN

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities

• First point of contact on site for patients and visitors, checking in and signposting.
• Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, to coordinate care according to agreed protocols and pathways.
• Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed processes.
• Ensuring that follow up actions from calls, emails, correspondence, and other contacts are progressed efficiently and effectively.
• Completing administration tasks on SystmOne. including scanning onto patient records, referral management, checking tasks, updating service user information, running routine reports, registering service users who have transferred in, booking and amending clinics.
• Booking interpreters as requested by clinicians and following up bookings as required.
• Co-ordinating rotas, room booking and sending SMS.
• Recording all contact, received into the service, using SystmOne following agreed protocols and pathways.
• Advise Lead of any problems and take appropriate action as required.
• Plan and organise straightforward activities relating to role and taking responsibility for daily allocated workload.
• Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.
• To demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
• Providing a gold standard of communication and customer service to all service users.
• Assisting with the following Health and Safety tasks:a. Supporting fire drillsb. Reporting any issues with premises to the Lead.c. You may be asked to attend training to support the health and safety agenda within your building which may include Fire Cascade / Fire Warden Training and First Aid Training.

Communication

• Acting as the first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.
• Using tact and diplomacy to deescalate emotive situations.
• Acting in accordance with the Trusts complaints procedure where required.
• Maintaining positive relationships and communicating with colleagues across the service.
• The post holder will be required to handle sensitive information provided by service users in a confidential manner.
• Be able and confident to identify the need and take action to modify and adapt methods of communication to account for differing needs of callers especially in stressful or difficult situations.
• To control and take charge of calls by acting in a calm, professional manner and treating callers with respect and dignity at all times.
• Providing and receiving routine information from the following:a. Managers at all levels throughout East of England Community Health and Care NHS Trust (EEC)b. EEC employeesc. Service usersd. Contribute to EEC internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Clinical and Practice Governance

• Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
• Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
• The post holder must adhere to the Trust risk assessment and risk management processes.
• The post holder must adhere to infection control policies and procedures.
• Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.
• The post holder must participate in clinical and safeguarding audits as required.
• Participate in supervision on a regular basis.
• The post holder is required to participate in relevant emergency preparedness process for their team.

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities.

The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

The post holder must at all times carry out their duties with regard to East of England Community Health and Care NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

Job description Job responsibilities Main Duties and Responsibilities First point of contact on site for patients and visitors, checking in and signposting. Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, to coordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed processes. Ensuring that follow up actions from calls, emails, correspondence, and other contacts are progressed efficiently and effectively. Completing administration tasks on SystmOne. including scanning onto patient records, referral management, checking tasks, updating service user information, running routine reports, registering service users who have transferred in, booking and amending clinics. Booking interpreters as requested by clinicians and following up bookings as required. Co-ordinating rotas, room booking and sending SMS. Recording all contact, received into the service, using SystmOne following agreed protocols and pathways. Advise Lead of any problems and take appropriate action as required. Plan and organise straightforward activities relating to role and taking responsibility for daily allocated workload. Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc. To demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload. Providing a gold standard of communication and customer service to all service users. Assisting with the following Health and Safety tasks:a. Supporting fire drillsb. Reporting any issues with premises to the Lead.c. You may be asked to attend training to support the health and safety agenda within your building which may include Fire Cascade / Fire Warden Training and First Aid Training. Communication Acting as the first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions. Using tact and diplomacy to deescalate emotive situations. Acting in accordance with the Trusts complaints procedure where required. Maintaining positive relationships and communicating with colleagues across the service. The post holder will be required to handle sensitive information provided by service users in a confidential manner. Be able and confident to identify the need and take action to modify and adapt methods of communication to account for differing needs of callers especially in stressful or difficult situations. To control and take charge of calls by acting in a calm, professional manner and treating callers with respect and dignity at all times. Providing and receiving routine information from the following:a. Managers at all levels throughout East of England Community Health and Care NHS Trust (EEC)b. EEC employeesc. Service usersd. Contribute to EEC internal communication strategies ensuring effective two-way communication and engagement within the organisation. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder must participate in clinical and safeguarding audits as required. Participate in supervision on a regular basis. The post holder is required to participate in relevant emergency preparedness process for their team. General Safeguarding people responsibility Safeguarding children and adults at risk of abuse or neglect is a collective responsibility There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care. Safeguarding means protecting a citizens health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care. Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities. The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. The post holder must at all times carry out their duties with regard to East of England Community Health and Care NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

Person Specification

Qualifications and Training

Essential

• 4 GSCE's grade D or above or equivalent including English and Maths.

Experience

Essential

• Communicating with a range of people by phone and in person.
• Customer Service

Desirable

• Receptionist Experience
• NHS administration

Skills & Knowledge

Essential

• Basic computer skills - ability to use email and internet to send and retrieve information.
• Well organised.
• Ability to take direction.
• Ability to prioritise own workload and manage competing demands.

Desirable

• Evidence of effectively working to deadlines

Person Specification Qualifications and Training Essential 4 GSCE's grade D or above or equivalent including English and Maths. Experience Essential Communicating with a range of people by phone and in person. Customer Service Desirable Receptionist Experience NHS administration Skills & Knowledge Essential Basic computer skills - ability to use email and internet to send and retrieve information. Well organised. Ability to take direction. Ability to prioritise own workload and manage competing demands. Desirable Evidence of effectively working to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Redgrave Childrens & Young Peoples Centre

Redgrave Gardens

Luton

LU3 3QN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Redgrave Childrens & Young Peoples Centre

Redgrave Gardens

Luton

LU3 3QN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you looking for a new challenge?

Do you have experience or would you like to have experience in working in sexual health outreach and prevention?

If so iCaSH Bedfordshire are looking for 2 x part time (15 hours p/w) Sexual Health Outreach and Prevention Associate Practitioners.

1 x 15 hours (Permanent Role)

1 x 15 hours (Fixed Term Contract - 6 months)

Please note, the Band 4 permanent position is a developmental post moving to Band 5 after completion of a training programme.

Please state in your application which job you are applying for.

This post will be responsible for the delivery of sexual health prevention, Chlamydia screening, HIV point of care testing (POCT) and condom distribution.

Hours will be flexible to include evenings and weekends

Please advise us of any flexible working proposals in your application which can be discussed at interview stage.

Please note that the nature of this job requires you to hold a full UK drivers license and have access to a vehicle

Should we receive a high number of applications we reserve the right to close this vacancy after 3rd November 2026.

Main duties of the job

Work collaboratively as part of the iCaSH team to provide a comprehensive and confidential service for service users presenting with contraceptive or sexual health needs.

Deliver outreach services to target groups which are relevant to their lifestyle and sexual practices including:

Promoting condoms and personal sexual health strategies.Offering advice and information about sexual and reproductive health and signposting to clinical services.

Helping service users to assess their sexual and reproductive health needs and referring them to appropriate clinics and other services.Providing Chlamydia and Gonorrhoea screening kits to asymptomatic target groups.

Offering and providing HIV point of care tests (POCT) to target groups.Providing support in terms of safer sexual practices.

Providing C-Card training and condom provision for 13-24-year-olds.Developing and providing a range of sexual and reproductive health training courses.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers.

All recruitment communications and job applications should only be made through our official careers website and published contact details.If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8379671

Job locations

iCaSH Bedfordshire

Kings Brook 5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Job description

Job responsibilities

Participate in the planning, organisation, preparation and delivery of training and outreach sessions; to groups of staff or other professionals who work with targeted client groups, in various settings. This includes setting up stalls and equipment at events.

Provide effective health promotion and sexual health awareness raising for young people in universities/schools/events etc. Search for new contacts, venues, and community links to expand the Outreach offer.

Offer screening and condoms/lube during community events, awareness raising sessions and signposting to clinics and on-line services.

Support delivery of HIV POCT as part of the local service provision.

Provide sexual health advice to service users who may be at risk of STIs, blood borne viruses, risk of pregnancy and signpost to appropriate services.

Provide a safe environment and non-judgemental approach to enable service users to ask questions and discuss concerns.

Working with the Outreach & Prevention Co-Ordinator, establish and maintain relationships of trust and a collaborative approach with community leaders, faith leaders, organisations, networks and individuals to deliver co-produced sexual and reproductive health interventions.

Assist with campaigns and events such as World AIDS Day, National HIV Testing Week, Sexual Health Week, LGBT+ History Month, Pride, Black History Month and other promotions and events.

Promote the service effectively and participate in joint working initiatives.

Participate in the iCaSH social media platforms and digital engagement including net reach, as required by the service.

Working with the Outreach & Prevention Co-Ordinator, attend Local Sexual Health Outreach Partnership Groups to represent iCaSH Outreach & Prevention service.

Maintain up-to-date database of key partners.

Contribute to day-to-day administration including supporting the supply of Chlamydia and Gonorrhoea screening kits and C-Card supplies to our partners as requested.

Promote and support the C-Card scheme encouraging stakeholders to enrol onto the programme.

Record outreach activity, ensuring data is recorded accurately and in a timely manner.

Report any noticeable changes or themes to Line manager and suggesting any improvements to the service.

Work as part of a team, attend team meetings and supervision sessions and plan and discuss work with other team members.

Communication

Provide advice, information, education to service users within level of competence, referring to senior staff where appropriate.

Work with service users to assess risk and to provide information about and discussion of risk-taking behaviour and risk reduction.

Record interventions accurately and concisely and keep confidential records.

Adapt communication and language to suit service user group/audience and to establish good working relationships with key stakeholders.

Liaise with and exchange information with other sexual health outreach services as relevant for the management of patients/clients.

Work collaboratively with all East of England Community Health and Care NHS Trust iCaSH Services to ensure a corporate approach.

People Management

Maintain own professional development and take part in appraisal process.

The post holder must carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy at all times.

Professional Development

Participate in a yearly appraisal and development review where relevant objectives are set.

Be responsible for own compliance for mandatory training requirements.

Take responsibility for keeping professionally up to date, demonstrating awareness of policy changes.

Attend mutually agreed training courses, seminars and conferences for personal and professional development.

Assist with teaching and education to individuals and groups from within and outside the service.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call, transported or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

Adhere to the Trust risk assessment and risk management processes.

Adhere to the Trust infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by the Trust

Participate in audits as required.

Participate in relevant emergency preparedness process for their team.

General

The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trus Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for service users, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trus is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

To work flexibly to support the local service objectives including evening and weekend working, lone working, working from home, and office-based working.

Able to drive to all locations within the county to deliver services and testing kits, C-Card supplies consumables as required.

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this, employees who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing hight quality health care.

Those most in need of protection include:

Children and young people

Adults at risk, such as those receiving care in their own home. People with physical, sensory, and mental impairments, and those with learning disabilities.

Sustainability

It is the responsibility of all staff to minimise the Trusts environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Job description Job responsibilities Participate in the planning, organisation, preparation and delivery of training and outreach sessions; to groups of staff or other professionals who work with targeted client groups, in various settings. This includes setting up stalls and equipment at events. Provide effective health promotion and sexual health awareness raising for young people in universities/schools/events etc. Search for new contacts, venues, and community links to expand the Outreach offer. Offer screening and condoms/lube during community events, awareness raising sessions and signposting to clinics and on-line services. Support delivery of HIV POCT as part of the local service provision. Provide sexual health advice to service users who may be at risk of STIs, blood borne viruses, risk of pregnancy and signpost to appropriate services. Provide a safe environment and non-judgemental approach to enable service users to ask questions and discuss concerns. Working with the Outreach & Prevention Co-Ordinator, establish and maintain relationships of trust and a collaborative approach with community leaders, faith leaders, organisations, networks and individuals to deliver co-produced sexual and reproductive health interventions. Assist with campaigns and events such as World AIDS Day, National HIV Testing Week, Sexual Health Week, LGBT+ History Month, Pride, Black History Month and other promotions and events. Promote the service effectively and participate in joint working initiatives. Participate in the iCaSH social media platforms and digital engagement including net reach, as required by the service. Working with the Outreach & Prevention Co-Ordinator, attend Local Sexual Health Outreach Partnership Groups to represent iCaSH Outreach & Prevention service. Maintain up-to-date database of key partners. Contribute to day-to-day administration including supporting the supply of Chlamydia and Gonorrhoea screening kits and C-Card supplies to our partners as requested. Promote and support the C-Card scheme encouraging stakeholders to enrol onto the programme. Record outreach activity, ensuring data is recorded accurately and in a timely manner. Report any noticeable changes or themes to Line manager and suggesting any improvements to the service. Work as part of a team, attend team meetings and supervision sessions and plan and discuss work with other team members. Communication Provide advice, information, education to service users within level of competence, referring to senior staff where appropriate. Work with service users to assess risk and to provide information about and discussion of risk-taking behaviour and risk reduction. Record interventions accurately and concisely and keep confidential records. Adapt communication and language to suit service user group/audience and to establish good working relationships with key stakeholders. Liaise with and exchange information with other sexual health outreach services as relevant for the management of patients/clients. Work collaboratively with all East of England Community Health and Care NHS Trust iCaSH Services to ensure a corporate approach. People Management Maintain own professional development and take part in appraisal process. The post holder must carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy at all times. Professional Development Participate in a yearly appraisal and development review where relevant objectives are set. Be responsible for own compliance for mandatory training requirements. Take responsibility for keeping professionally up to date, demonstrating awareness of policy changes. Attend mutually agreed training courses, seminars and conferences for personal and professional development. Assist with teaching and education to individuals and groups from within and outside the service. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call, transported or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. Adhere to the Trust risk assessment and risk management processes. Adhere to the Trust infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by the Trust Participate in audits as required. Participate in relevant emergency preparedness process for their team. General The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trus Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for service users, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trus is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders. To work flexibly to support the local service objectives including evening and weekend working, lone working, working from home, and office-based working. Able to drive to all locations within the county to deliver services and testing kits, C-Card supplies consumables as required. Safeguarding people responsibility Safeguarding children and adults at risk of abuse or neglect is a collective responsibility. There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this, employees who are registrants are reminded of their professional duty of care. Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing hight quality health care. Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home. People with physical, sensory, and mental impairments, and those with learning disabilities. Sustainability It is the responsibility of all staff to minimise the Trusts environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Person Specification

Qualifications

Essential

• Level 3 Award in Education and Training (previously PTLLS) or willingness to undertake it

Skills

Essential

• Excellent organisational & prioritising skills
• Proficient IT skills Microsoft Office (Word/Excel/PowerPoint)

Desirable

• Excellent interpersonal and communication skills with range of individuals, including underserved and under-represented populations

Experience

Essential

• Experience or understanding the need to work with diverse communities including young people
• Experience of working effectively with different agencies in the community, voluntary or statutory sectors

Desirable

• Experience of preparing, planning and delivering targeted health promotion training and workshops.

Other

Essential

• UK Drivers licence and access to a vehicle

Person Specification Qualifications Essential Level 3 Award in Education and Training (previously PTLLS) or willingness to undertake it Skills Essential Excellent organisational & prioritising skills Proficient IT skills Microsoft Office (Word/Excel/PowerPoint) Desirable Excellent interpersonal and communication skills with range of individuals, including underserved and under-represented populations Experience Essential Experience or understanding the need to work with diverse communities including young people Experience of working effectively with different agencies in the community, voluntary or statutory sectors Desirable Experience of preparing, planning and delivering targeted health promotion training and workshops. Other Essential UK Drivers licence and access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Bedfordshire

Kings Brook 5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Bedfordshire

Kings Brook 5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Do you want to be part of an exciting and dynamic children's & young people's Mental Health service, in an 'Outstanding' rated NHS Trust? We're looking for people who are passionate about high quality, early intervention mental health care.

The role is an exciting opportunity to deliver evidence-based early interventions for children, young people and their families, working across Educational and Healthcare settings.

You'll receive training in delivering Cognitive Behaviour Therapy (CBT) informed guided self-help for mild to moderate mental health problems.You'll gain a (funded) Diploma at the University of East Anglia, whilst working clinically within a new or established Mental Health Support Team (MHST).

Clinical work will be with parents/carers and secondary school aged young persons. You'll work closely with education settings, supporting their 'Whole School and College Approach' to Mental Health.

You'll be employed on a full-time one-year training contract, Band 4. On completion of the training year (passing UEA & service requirements), a permanent Band 5 EMHP contract will be offered. You'll be required to successfully complete a probation period of 6 months.

Positions will be available across Cambridgeshire and Peterborough.

We encourage you to watch these two short videos which give an insight into the role.

https://vimeo.com/1025188355/1f4f81358c

https://vimeo.com/1025187857/26f100bb55

Interviews will take place in person on the 4th and 5th November 2026

Main duties of the job

The interview process will involve completing a short practical task followed by an interview. Further details of the task and copies of the interview questions will be issued 24hrs prior to the interviews. Please note some questions will be withheld until your interview. This must be attended in person for consideration for appointment.

Successful candidates will be employed by East of England Community Health and Care NHS Trust who deliver MHST services across Cambridgeshire & Peterborough.

During the training year you will need to attend 64 University days, mostly in person at UEA.

Successful candidates will be employed on a full time 1-year training contract at Agenda for Change (AfC) Band 4. Once passing UEA requirements, service requirements & probationary period, a permanent AfC Band 5 EMHP contract will be offered.

Applicants must demonstrate in their application the ability to work at degree level or have an equivalent level of relevant experience, with a record of previous learning or formal study in child development, wellbeing, psychology, mental health or education.

Experience of working with children & young people and an understanding of the educational system in England is highly desirable. Applicants must be able to demonstrate they can balance the conflicting demands of academic study & clinical work.

*You must hold a FULL valid driving licence (not a provisional) and have access to a motorised vehicle as regular travel is required to multiple schools*

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8218706-A

Job locations

Across Cambridgeshire, Fenland and Peterborough

CCS Head Office

Huntingdon/Cambridge

PE27 4LG

United Kingdom

Job description

Job responsibilities

The MHSTs are part of the EEC NHS Trust and sit within the Getting Advice and Getting HelpiThrive model. The iThrive model provides an integrated approach to the delivery of person-centred and needs-led services for children, young people, and families.

The MHSTs work with education settings to provide early intervention for mild to moderate mental health difficulties on a one-to-one and group basis. They provide support to staff in schools and colleges on their Whole School and College Approach (WSCA) to mental health as well as to other professionals in other services.

Job Overview

To allow the postholder, under supervision and with support, to develop knowledge and practice skills in:

Delivering evidence-based intervention for children and young people in education settings with mild to moderate mental health difficulties

Helping children and young people within these settings who present with more severe problems to access more specialist services

Supporting and facilitating staff in education settings to identify and where appropriate man-age issues related to mental health and wellbeing

Working with and within education environments to provide better access to specialist mental health services

To evidence development of skills along with associated knowledge to evidence progression towards an academic qualification and practical application

Main Duties & Responsibilities

Therapeutic assessment and intervention

Be educationally supervised, supported and reviewed to provide assessments and deliver outcome focused, evidence-based interventions in educational settings for children and young people experiencing mild to moderate mental health difficulties

Developing skills in supporting children and young people experiencing mild to moderatemental health difficulties and supporting their parents/carers, families and educators in the self-management of presenting difficulties

Show evidence in a variety of forms that at all times assessment and intervention is provided from an inclusive values base, which recognises and respects diversity

Discuss with supervisors and agree to accept appropriate referrals for children and youngpeople in educational settings, according to agreed local and national referral routes, process-es and procedures

Under supervision, undertake accurate assessments of risk to self, others and from others

Learn, understand, rationalise and adhere to the protocols within the educational service to which the postholder is attached

Engage along with more senior staff in the signposting of referrals for children and youngpeople with more complex needs to the relevant service

To engage in robust managerial and clinical supervision to work safely within the scope of their practice

Gain and practice a range of skills to enable delivery of interventions related to provision of in-formation and support for evidence based psychological treatments, primarily guided self-help

Practice, evidence, reflect on and demonstrate an ability to contribute to the management of ones own caseload in conjunction with the requirements of the team

Keep coherent records of all training and clinical activity in line with both health and education service protocols and use these records and outcome data to inform decision making

Complete all requirements relating to data collection

Show evidence of working within a collaborative approach, involving a range of relevant others when indicated. Specifically, work in collaboration with teachers and other educational staff, parents, children, young people and the wider community to enhance and broaden access to mental health services

Contribute to the development of individual or group clinical materials or training materials and go on to develop further such materials as falls within own competence

Training and Supervision

Attend and fulfil all the requirements of the training element of the post including practical,academic and practice-based assessments

As well as attendance at UEA for training, you will also be required to fulfil private study requirements to enhance learning and prepare assignments for examination, for at least one day a week. Expectation will be that you will be required to study outside of contracted work hours

Apply academic learning from UEA directly into practice

Receive practice tutoring in relation to UEA course work to meet the required standards

Prepare and present case load information to supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the governance obligations of the trainee, supervisor and service are delivered

Respond to and evidence the implementation of improved practice through supervisor feed-back

Engage in and respond to personal development supervision to improve competences and practice

Be involved in the evaluation of the course

Disseminate research and service evaluation findings through presentations and supervisory discussions

Professional

Ensure the maintenance of standards of own professional practice according to both EEC and UEA in which they are enrolled

Ensure appropriate adherence to any new recommendations or guidelines set by the relevant departments

Ensure that confidentiality is always protected

Ensure that any risks or issues related to the safety and wellbeing of anyone the postholder comes into contact with, in the course of their professional duties, are communicated and shared with appropriate parties in order to maintain individual safety and the public interest

Ensure clear objectives are identified, discussed and reviewed with supervisor and senior colleagues on a regular basis as part of continuing professional development

Participate in individual performance review and respond to agreed objectives

Keep all records up to date in relation to Continuous Professional Development and the requirements of the post

Attend relevant opportunities for further development in line with identified professional objectives

Communication

Effective communication to a wide range of audiences, including colleagues, children, young people and families, both verbal and written communication

Research & Development Activity

To utilise theory, evidence-based literature and research to support evidence-based practice in individual work and work with other team members

Participate in clinical and other audits as required

Clinical and Practice Governance

Work collaboratively with your supervisor with other agencies in the health and social care system to ensure effective progress for clients through the care pathway

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act/Data Regulations

To be accountable to the Service Manager for the delivery of an effective MHST service across Cambridgeshire & Peterborough

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust

The post holder must participate in clinical and safeguarding audits as required

The post holder is required to participate in relevant emergency preparedness process for their team

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies

The post holder must adhere to the Trust risk assessment and risk management processes

Ensure that any risks or issues related to the safety and wellbeing of anyone the postholder encounters, in the course of their professional duties are communicated and shared with appropriate parties in order to maintain individual safety and the public interest

The post holder must adhere to infection control policies and procedures

Keep up to date with your Continuing Professional Development (CPD), participate in your annual appraisal and respond to clearly identified and agreed objectives, reviewed on a regular basis with line manager

Participate in clinical and management supervision as per Trust policy

Ensure appropriate recording of meetings, supervision and maintenance of clinical records

Keep all records up to date in relation to Continuous Professional Development and the requirements of the post, and ensure personal development plans maintain up to date specialist knowledge of latest theoretical and service delivery models/developments

Provide clients and their families/carers with information on standards they should expect from the service

Participate in clinical supervision on a regular basis

Information Technology

To use a computer as necessary for clinical work, including literature searches, word processing, delivery of remote interventions and training

Inputting data, emailing, report writing and other tasks as necessary for the efficient running of the service

Input data on to SystmOne and other data collection platforms as needed in compliance with Trust Information Governance (and all relevant legislation) standards

Job description Job responsibilities The MHSTs are part of the EEC NHS Trust and sit within the Getting Advice and Getting HelpiThrive model. The iThrive model provides an integrated approach to the delivery of person-centred and needs-led services for children, young people, and families. The MHSTs work with education settings to provide early intervention for mild to moderate mental health difficulties on a one-to-one and group basis. They provide support to staff in schools and colleges on their Whole School and College Approach (WSCA) to mental health as well as to other professionals in other services. Job Overview To allow the postholder, under supervision and with support, to develop knowledge and practice skills in: Delivering evidence-based intervention for children and young people in education settings with mild to moderate mental health difficulties Helping children and young people within these settings who present with more severe problems to access more specialist services Supporting and facilitating staff in education settings to identify and where appropriate man-age issues related to mental health and wellbeing Working with and within education environments to provide better access to specialist mental health services To evidence development of skills along with associated knowledge to evidence progression towards an academic qualification and practical application Main Duties & Responsibilities Therapeutic assessment and intervention Be educationally supervised, supported and reviewed to provide assessments and deliver outcome focused, evidence-based interventions in educational settings for children and young people experiencing mild to moderate mental health difficulties Developing skills in supporting children and young people experiencing mild to moderatemental health difficulties and supporting their parents/carers, families and educators in the self-management of presenting difficulties Show evidence in a variety of forms that at all times assessment and intervention is provided from an inclusive values base, which recognises and respects diversity Discuss with supervisors and agree to accept appropriate referrals for children and youngpeople in educational settings, according to agreed local and national referral routes, process-es and procedures Under supervision, undertake accurate assessments of risk to self, others and from others Learn, understand, rationalise and adhere to the protocols within the educational service to which the postholder is attached Engage along with more senior staff in the signposting of referrals for children and youngpeople with more complex needs to the relevant service To engage in robust managerial and clinical supervision to work safely within the scope of their practice Gain and practice a range of skills to enable delivery of interventions related to provision of in-formation and support for evidence based psychological treatments, primarily guided self-help Practice, evidence, reflect on and demonstrate an ability to contribute to the management of ones own caseload in conjunction with the requirements of the team Keep coherent records of all training and clinical activity in line with both health and education service protocols and use these records and outcome data to inform decision making Complete all requirements relating to data collection Show evidence of working within a collaborative approach, involving a range of relevant others when indicated. Specifically, work in collaboration with teachers and other educational staff, parents, children, young people and the wider community to enhance and broaden access to mental health services Contribute to the development of individual or group clinical materials or training materials and go on to develop further such materials as falls within own competence Training and Supervision Attend and fulfil all the requirements of the training element of the post including practical,academic and practice-based assessments As well as attendance at UEA for training, you will also be required to fulfil private study requirements to enhance learning and prepare assignments for examination, for at least one day a week. Expectation will be that you will be required to study outside of contracted work hours Apply academic learning from UEA directly into practice Receive practice tutoring in relation to UEA course work to meet the required standards Prepare and present case load information to supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the governance obligations of the trainee, supervisor and service are delivered Respond to and evidence the implementation of improved practice through supervisor feed-back Engage in and respond to personal development supervision to improve competences and practice Be involved in the evaluation of the course Disseminate research and service evaluation findings through presentations and supervisory discussions Professional Ensure the maintenance of standards of own professional practice according to both EEC and UEA in which they are enrolled Ensure appropriate adherence to any new recommendations or guidelines set by the relevant departments Ensure that confidentiality is always protected Ensure that any risks or issues related to the safety and wellbeing of anyone the postholder comes into contact with, in the course of their professional duties, are communicated and shared with appropriate parties in order to maintain individual safety and the public interest Ensure clear objectives are identified, discussed and reviewed with supervisor and senior colleagues on a regular basis as part of continuing professional development Participate in individual performance review and respond to agreed objectives Keep all records up to date in relation to Continuous Professional Development and the requirements of the post Attend relevant opportunities for further development in line with identified professional objectives Communication Effective communication to a wide range of audiences, including colleagues, children, young people and families, both verbal and written communication Research & Development Activity To utilise theory, evidence-based literature and research to support evidence-based practice in individual work and work with other team members Participate in clinical and other audits as required Clinical and Practice Governance Work collaboratively with your supervisor with other agencies in the health and social care system to ensure effective progress for clients through the care pathway Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act/Data Regulations To be accountable to the Service Manager for the delivery of an effective MHST service across Cambridgeshire & Peterborough Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust The post holder must participate in clinical and safeguarding audits as required The post holder is required to participate in relevant emergency preparedness process for their team Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies The post holder must adhere to the Trust risk assessment and risk management processes Ensure that any risks or issues related to the safety and wellbeing of anyone the postholder encounters, in the course of their professional duties are communicated and shared with appropriate parties in order to maintain individual safety and the public interest The post holder must adhere to infection control policies and procedures Keep up to date with your Continuing Professional Development (CPD), participate in your annual appraisal and respond to clearly identified and agreed objectives, reviewed on a regular basis with line manager Participate in clinical and management supervision as per Trust policy Ensure appropriate recording of meetings, supervision and maintenance of clinical records Keep all records up to date in relation to Continuous Professional Development and the requirements of the post, and ensure personal development plans maintain up to date specialist knowledge of latest theoretical and service delivery models/developments Provide clients and their families/carers with information on standards they should expect from the service Participate in clinical supervision on a regular basis Information Technology To use a computer as necessary for clinical work, including literature searches, word processing, delivery of remote interventions and training Inputting data, emailing, report writing and other tasks as necessary for the efficient running of the service Input data on to SystmOne and other data collection platforms as needed in compliance with Trust Information Governance (and all relevant legislation) standards

Person Specification

Qualifications & Training

Essential

• Ability to study at degree level
• Proven record of previous academic attainment
• Good solid basic literacy and numeracy qualifications at a minimum of level 2

Skills & Knowledge

Essential

• Ability to learn in a variety of settings and using a variety of learning methods
• Computer Literate
• Ability to study as a self-motivated learner who can formulate their own progress towards learning objectives and negotiate pathways to achievement with supervisory teams

Experience

Desirable

• Experience of working with children and young people

Person Specification Qualifications & Training Essential Ability to study at degree level Proven record of previous academic attainment Good solid basic literacy and numeracy qualifications at a minimum of level 2 Skills & Knowledge Essential Ability to learn in a variety of settings and using a variety of learning methods Computer Literate Ability to study as a self-motivated learner who can formulate their own progress towards learning objectives and negotiate pathways to achievement with supervisory teams Experience Desirable Experience of working with children and young people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Across Cambridgeshire, Fenland and Peterborough

CCS Head Office

Huntingdon/Cambridge

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Across Cambridgeshire, Fenland and Peterborough

CCS Head Office

Huntingdon/Cambridge

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for a skilled & motivated Band 7 Neurodevelopmental Practitioner to join our new Neurodevelopmental (ND) Diagnostic Team in Cambridgeshire.

You will be part of a multidisciplinary team including Community Paediatricians, Specialist Nurses, Speech & Language Therapists & other professionals, working together to assess & support children with neurodevelopmental conditions.This role offers the opportunity to lead on diagnostic assessments, contribute to service development & work collaboratively to improve outcomes for children, young people & their families.

The role will include:

Participating in ASD & ADHD diagnostic pathwaysLeading and undertaking neurodevelopmental assessments & observations, including ADOSGathering and analysing information from families, education and other professionalsDelivering clear and compassionate feedback to families following MDT assessmentsProviding clinical expertise in differential diagnosis of neurodevelopmental conditionsManaging a specialist caseload, producing high-quality reportsWorking collaboratively with MDT colleagues to ensure effective care pathwaysContributing to service development, audit, quality improvement & waiting list initiativesSupporting the wider neurodevelopmental pathway and support offer across Cambridgeshire

**Please note that this role does not allow hybrid or remote working**

Should we receive a high no. of applications, we reserve the right to close this vacancy at any point after 29.10.26

Main duties of the job

The post holder will work as part of an established multi-disciplinary team of Community Paediatricians, Specialist nurses, Speech and Language Therapists and other professionals working as part of the Neurodevelopmental (ND) diagnostic team in Cambridgeshire.

The post holder will participate in the assessment of children with neurodevelopmental conditions. Working in partnership with Community Paediatricians and other professionals within MDT to ensure an effective pathway, inclusive of wider community support. In addition, the post holder will contribute to the development and ongoing review of care pathways, policies, audits of service outcomes and develop waiting list initiatives to achieve agreed targets

The role will involve leading on diagnostic ND assessments/observations and delivering feedback to families on the outcome of the assessment. They will support the ND pathways across Cambridgeshire and deliver as part of the ND support offer.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8081948-B

Job locations

The Oak Tree Centre / The Peacock Centre

Huntingdon / Cambridge

PE29 7HN

United Kingdom

Job description

Job responsibilities

The post holder will work within a multidisciplinary team assessing children with neurodevelopmental conditions. They will utilise evidence-based assessment tools, including ADOS, and gather information from multiple sources to inform diagnosis .

The role includes delivering feedback to families, contributing to MDT discussions and supporting pathway development. The post holder will also contribute to audit, research, governance and service improvement initiatives.They will communicate effectively with a range of stakeholders including health professionals, education staff, social care and families, ensuring coordinated and person-centred care.The role involves autonomous practice, high-level clinical judgement and maintaining professional standards in line with Trust policies.

Main Duties and Responsibilities

Work as part of the Multidisciplinary Team to identify and address the needs of children being assessed as part of the Teams ASD / ADHD Pathways.

Utilise up to date and evidence-based assessment techniques and tools, assessing information from education providers and parents/carers alongside observation of the young person. This may include specialist assessments in clinic, and observations in educational settings.

Discuss and agree assessment outcomes with patients, carers and other health care professionals, promoting health education and self-management.

Deliver feedback to families regarding the outcome of the MDT assessment.

Provide clinical opinion in relation to the differential diagnosis of Neurodiversity in pre-school and school age children.

Work with the ND pathway lead to support implementation of the wider ND pathway across the county.

Use highly specialist clinical skills to manage a specialist caseload of children with ASD and other special needs/ Neurodevelopmental disorders

To use clinical skills to generate written reports and care plans, reflecting specialist Knowledge

Collaborate with the wider team and community Paediatric service in developing pathways and intervention development in the area of Autism and neurodevelopmental differences.

Be able to demonstrate a high level of clinical judgement & autonomous practice

To present and communicate complex condition related information in such a manner as to motivate and inform patients, carers, families and members of the multi-disciplinary team/other professions, agreeing decision -making relevant to patient management.

To use good interpersonal skills to listen well and counsel patients and carers, so providing support and empathy without prejudice.

Assessments to include ADOS, joint assessments, report writing and contribution to care plans.

Take students on placement for clinical teaching and supervision, including exam placement.

Communication

Internal:

MDT colleaguesCommunity paediatric teamHealth Visiting TeamsSchool NursesPaediatric medical staffAdministrative staff

External:

Education staff, including special educational needsCo-ordinator and educational psychologistSocial careParents / Carers

Budgetary Responsibility

Does not hold budgetary responsibility but is aware of the need to plan non-pay expenditure.

People Management

To offer clinical supervision to colleagues within the community paediatric team.

To provide student placements, including assessment of the placements as appropriate

To provide second opinions to less experienced colleagues, and expert opinions to others, especially in relation to differential diagnoses.

To facilitate the development of others problem solving/negotiation skills within peer review/support.

Maintaining own professional development and requirement to take part in appraisal and clinical and management supervision.

To work independently accessing appraisal within an Individual Performance Framework pre-determined intervals ensuring that the objectives set reflect the Service and Trust. Plans, including specific objectives relating to the clinical specialism.

Research & Development Activity

To identify personal/professional development evidenced by Personal Development Plan

To attend relevant training (courses, meetings, special interest groups) and development in order to maintain and develop skills and knowledge required for the role.

Maintain up to date professional registration with relevant regulatory body e.g. NMC, HCPC and RCSLT

To actively participate in reflective clinical supervision with peers/clinical supervisor to develop and enhance practice.

To develop and deliver regular specialist training (formal and informal) to the ND team and related professional groups in area of clinical expertise, reflecting on and evaluating the training provided.

To participate in and provide joint training with members of the Education Services and of the MDT Team in the field of ASD / ADHD and other communication difficulties as required.

To identify the training needs linked to specialty for wider service.

To provide advice to non-specialists and other specialists/ professionals within clinical field.

To participate in and develop innovations in areas of risk management, quality standard setting and clinical effectiveness.

To initiate and undertake Research/Clinical Governance/audit projects within area of expertise.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to patient/family/staff/records and information in line with the requirements of the Data Protection Act

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council, OR Nursing and Midwifery Council, and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services, NHS Trust.

The post holder must participate in clinical and other audits as required.

Provide patients and their families /carers with information on standards they should expect from the team.

The post holder is required to participate in relevant emergency preparedness process for their team.

To provide leadership within appropriate specialist area

To employ counselling skills with patients, carers with highly complex needs.

To demonstrate clinical effectiveness by use of evidence-based practice and outcome measures

To be accountable for own professional action and recognise own professional boundaries, seeking advice as appropriate.

To establish and maintain positive interpersonal relationships with other staff, which are characterised by open communication, trust and respect.

To deal with initial complaints sensitively, avoiding escalation where possible.

To use negotiation skills in the management of conflict across a range of situations

To attend and participate in professional meetings and other relevant meetings.

To monitor stock levels in own service area and request new equipment as appropriate.

Job description Job responsibilities The post holder will work within a multidisciplinary team assessing children with neurodevelopmental conditions. They will utilise evidence-based assessment tools, including ADOS, and gather information from multiple sources to inform diagnosis . The role includes delivering feedback to families, contributing to MDT discussions and supporting pathway development. The post holder will also contribute to audit, research, governance and service improvement initiatives.They will communicate effectively with a range of stakeholders including health professionals, education staff, social care and families, ensuring coordinated and person-centred care.The role involves autonomous practice, high-level clinical judgement and maintaining professional standards in line with Trust policies. Main Duties and Responsibilities Work as part of the Multidisciplinary Team to identify and address the needs of children being assessed as part of the Teams ASD / ADHD Pathways. Utilise up to date and evidence-based assessment techniques and tools, assessing information from education providers and parents/carers alongside observation of the young person. This may include specialist assessments in clinic, and observations in educational settings. Discuss and agree assessment outcomes with patients, carers and other health care professionals, promoting health education and self-management. Deliver feedback to families regarding the outcome of the MDT assessment. Provide clinical opinion in relation to the differential diagnosis of Neurodiversity in pre-school and school age children. Work with the ND pathway lead to support implementation of the wider ND pathway across the county. Use highly specialist clinical skills to manage a specialist caseload of children with ASD and other special needs/ Neurodevelopmental disorders To use clinical skills to generate written reports and care plans, reflecting specialist Knowledge Collaborate with the wider team and community Paediatric service in developing pathways and intervention development in the area of Autism and neurodevelopmental differences. Be able to demonstrate a high level of clinical judgement & autonomous practice To present and communicate complex condition related information in such a manner as to motivate and inform patients, carers, families and members of the multi-disciplinary team/other professions, agreeing decision -making relevant to patient management. To use good interpersonal skills to listen well and counsel patients and carers, so providing support and empathy without prejudice. Assessments to include ADOS, joint assessments, report writing and contribution to care plans. Take students on placement for clinical teaching and supervision, including exam placement. Communication Internal: MDT colleaguesCommunity paediatric teamHealth Visiting TeamsSchool NursesPaediatric medical staffAdministrative staff External: Education staff, including special educational needsCo-ordinator and educational psychologistSocial careParents / Carers Budgetary Responsibility Does not hold budgetary responsibility but is aware of the need to plan non-pay expenditure. People Management To offer clinical supervision to colleagues within the community paediatric team. To provide student placements, including assessment of the placements as appropriate To provide second opinions to less experienced colleagues, and expert opinions to others, especially in relation to differential diagnoses. To facilitate the development of others problem solving/negotiation skills within peer review/support. Maintaining own professional development and requirement to take part in appraisal and clinical and management supervision. To work independently accessing appraisal within an Individual Performance Framework pre-determined intervals ensuring that the objectives set reflect the Service and Trust. Plans, including specific objectives relating to the clinical specialism. Research & Development Activity To identify personal/professional development evidenced by Personal Development Plan To attend relevant training (courses, meetings, special interest groups) and development in order to maintain and develop skills and knowledge required for the role. Maintain up to date professional registration with relevant regulatory body e.g. NMC, HCPC and RCSLT To actively participate in reflective clinical supervision with peers/clinical supervisor to develop and enhance practice. To develop and deliver regular specialist training (formal and informal) to the ND team and related professional groups in area of clinical expertise, reflecting on and evaluating the training provided. To participate in and provide joint training with members of the Education Services and of the MDT Team in the field of ASD / ADHD and other communication difficulties as required. To identify the training needs linked to specialty for wider service. To provide advice to non-specialists and other specialists/ professionals within clinical field. To participate in and develop innovations in areas of risk management, quality standard setting and clinical effectiveness. To initiate and undertake Research/Clinical Governance/audit projects within area of expertise. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to patient/family/staff/records and information in line with the requirements of the Data Protection Act Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures. It is a condition of your employment that you are currently registered with the Health and Care Professions Council, OR Nursing and Midwifery Council, and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services, NHS Trust. The post holder must participate in clinical and other audits as required. Provide patients and their families /carers with information on standards they should expect from the team. The post holder is required to participate in relevant emergency preparedness process for their team. To provide leadership within appropriate specialist area To employ counselling skills with patients, carers with highly complex needs. To demonstrate clinical effectiveness by use of evidence-based practice and outcome measures To be accountable for own professional action and recognise own professional boundaries, seeking advice as appropriate. To establish and maintain positive interpersonal relationships with other staff, which are characterised by open communication, trust and respect. To deal with initial complaints sensitively, avoiding escalation where possible. To use negotiation skills in the management of conflict across a range of situations To attend and participate in professional meetings and other relevant meetings. To monitor stock levels in own service area and request new equipment as appropriate.

Person Specification

Qualifications and Training

Essential

• Professional registration - NMC or HCPC essential
• Evidence of successful completion of specialist short courses including ADOS training

Desirable

• Post graduate learning in neurodevelopment disorders

Experience

Essential

• Relevant clinical experience in working with children and young people with a range of Neuro developmental conditions including Autism and ADHD
• Relevant experience in the specialist field inc Autism assessments & diagnosis
• Demonstrates an understanding of the principles of clinical governance/audit

Desirable

• Experience of carrying out supervision and appraisals

Knowledge & Skills

Essential

• Able to demonstrate autonomous working and caseload management
• Proficient in multi-agency partnership working
• Able to communicate effectively with patients with communication problems where difficulties in understanding exist, using observation, listening and empathy
• Demonstrable knowledge of neurodevelopmental disorders underpinned by theory and/or practice

Safeguarding

Essential

• Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people whatever their life circumstances
• Shows a personal commitment to safeguarding children

Person Specification Qualifications and Training Essential Professional registration - NMC or HCPC essential Evidence of successful completion of specialist short courses including ADOS training Desirable Post graduate learning in neurodevelopment disorders Experience Essential Relevant clinical experience in working with children and young people with a range of Neuro developmental conditions including Autism and ADHD Relevant experience in the specialist field inc Autism assessments & diagnosis Demonstrates an understanding of the principles of clinical governance/audit Desirable Experience of carrying out supervision and appraisals Knowledge & Skills Essential Able to demonstrate autonomous working and caseload management Proficient in multi-agency partnership working Able to communicate effectively with patients with communication problems where difficulties in understanding exist, using observation, listening and empathy Demonstrable knowledge of neurodevelopmental disorders underpinned by theory and/or practice Safeguarding Essential Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people whatever their life circumstances Shows a personal commitment to safeguarding children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Oak Tree Centre / The Peacock Centre

Huntingdon / Cambridge

PE29 7HN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Oak Tree Centre / The Peacock Centre

Huntingdon / Cambridge

PE29 7HN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you a Degree-qualified SCPHN with knowledge, skills and experience within the safeguarding arena?

Do you want to develop further skills and experience within safeguarding, supporting practitioners, families and the wider safeguarding system?

East of England Community Health and Care NHS Trust is looking for an enthusiastic, motivated, Safeguarding Lead who would like an opportunity to be a part of a dynamic, friendly and supportive Safeguarding team.

Would you like to be part of a strong team of safeguarding leads who are embedded within the wider diverse leadership team within the Healthy Child Programme?

We are looking for a practitioner who:

• has knowledge and experience of working with children and families within the safeguarding arena and can work autonomously
• be competent in assessing suspected abuse and neglect
• can work as part of a wider safeguarding system to improve outcomes for children

If successful, you will work within the Peterborough locality with the expectation of supporting the wider safeguarding team when required. You will be part of a friendly, passionate safeguarding team who are always looking for ways to improve the outcomes for children.

If you would like to be part of a team that plays a crucial role in supporting health practitioners across multiple disciplines within their practice to ensure they can safeguard children and young people, this is the role for you.

Main duties of the job

To lead on development of defined areas of safeguarding practice as determined by the Named Nurse and Head of Safeguarding.

To provide support and leadership within and across East of England Community Health and Care NHS Trust (EEC) on all matters relating to safeguarding children and identifying when adults are at risk.

To embed the Think Family approach and to liaise with the expertise of the adult safeguarding team when working with adults at risk within the family environment.

A working knowledge of the Working Together 2026 and knowledge and experience of working with vulnerable families and multi-agencies would be an expectation of a practitioner applying for this role.

This role is based in the Peterborough area. However, there is an expectation of travel across Cambridgeshire and Peterborough.

Should we receive a high no. of applications, we reserve the right to close this vacancy at any point after 29.10.26

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

Would you like to be part of an exciting, dynamic and expanding children's mental health service, in an 'Outstanding' rated NHS Trust?

We are offering a great opportunity for experienced administrators to join our Huntingdon and Peterborough Mental Health Support Teams (MHST).

There are two posts; one full-time post (job sharing considered) based at the The Oak Tree Centre in Huntingdon and one part-time post (0.5 WTE) based at Hampton, Peterborough. The roles can be a blend of office-based and remote working, with a minimum of one day in the office per week. There will be a requirement to attend the office to complete any ad-hoc duties, sometimes at short notice.

There can be some flexibility with working hours. For remote working, all necessary IT equipment will be provided to support this.

The post holders will also be working alongside our growing administration team to develop new processes and be involved in developing new ways of providing information and support for children and young people. This is an exciting opportunity to be a part of growing, innovative service.

The ideal candidate will be an organised and experienced administrator with the ability to work within a fast-paced team environment. Strong communication skills are essential.

If you feel you have the skills and experience for this post we would love to hear from you!

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 29th October 2026

Main duties of the job

The Mental Health Support Team Administrator is required to:

Demonstrate excellent IT skills across Microsoft Office applications and attention to detail

Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service

Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential

Demonstrate excellent verbal and written communication skills, with a friendly and professional manner

Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.

Please see Job Description and Person Specification for full details of the role.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

448-CCYP-8371360

Job locations

The Oak Tree Centre

1 Oak Drive

Huntingdon

PE29 7HN

United Kingdom

Job description

Job responsibilities

Job Purpose:

Provide administrative support for our new Huntingdon Mental Health Support Teams launching in January 2027. This post holder will be vital in the setup and running of this new service and our existing Peterborough Mental Health Support TeamsThe Peterborough post holder will work alongside the existing administrators within the Peterborough teams

Support the clinical team in the referral process

Support the team in arranging and managing referrals and appointments

Provide the administration around letters and other administrative duties necessary for the running of the team

Main Duties and Responsibilities

To provide the administrative support for the MHST, including taking minutes, writing letters, booking rooms, organising meetings and organising the team.

To support with recording and monitoring the teams governance data.

Support and manage the patient referral process for the team.

To use electronic patient management system (SystmOne) to register, process, check, update and discharge patients.

To type appointment letters and send clinical letters and discharge letters.

To maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, and typing.

Respond to all queries, correspondence and issues within the team.

Prioritise and manage own workload.

Implement processes and practices to ensure best practice within the new team.

To ensure that all contact details are kept up to date.

To produce information and data relating to the services relating to this department, as required.

To support with recruitment of new team members.

Communication

Ensure that all information is disseminated to staff as appropriate.

Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc.

Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary, demonstrate/assist less experienced colleagues with tasks.

To answer queries from other professionals outside of the team.

To ensure effective communication between the MHST using various mediums such as email and phone calls.

To assist with day-to-day queries into department.

To provide data and information for reports as required.

To provide narrative or description to data as required.

To fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.

Contribute to EEC internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to EEC external communication strategies to raise awareness and promote the reputation of EEC services.

Budgetary Responsibility

Order specialist equipment and consumable for services as required.

Receipt goods as required.

Liaise with central procurement team for routine orders.

Monitor use of consumables within own area and identify areas of saving and make changes as required.

People Management

To demonstrate to and train staff within the remit of your tasks.

Raise any performance issues or concerns to your line manager.

To support staff undergoing induction within your department.

To participate in supervision to ensure work is to an excellent standard.

Maintaining own professional development and requirement to take part in appraisal and KSF process.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and safeguarding audits as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Job Purpose: Provide administrative support for our new Huntingdon Mental Health Support Teams launching in January 2027. This post holder will be vital in the setup and running of this new service and our existing Peterborough Mental Health Support TeamsThe Peterborough post holder will work alongside the existing administrators within the Peterborough teams Support the clinical team in the referral process Support the team in arranging and managing referrals and appointments Provide the administration around letters and other administrative duties necessary for the running of the team Main Duties and Responsibilities To provide the administrative support for the MHST, including taking minutes, writing letters, booking rooms, organising meetings and organising the team. To support with recording and monitoring the teams governance data. Support and manage the patient referral process for the team. To use electronic patient management system (SystmOne) to register, process, check, update and discharge patients. To type appointment letters and send clinical letters and discharge letters. To maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, and typing. Respond to all queries, correspondence and issues within the team. Prioritise and manage own workload. Implement processes and practices to ensure best practice within the new team. To ensure that all contact details are kept up to date. To produce information and data relating to the services relating to this department, as required. To support with recruitment of new team members. Communication Ensure that all information is disseminated to staff as appropriate. Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc. Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary, demonstrate/assist less experienced colleagues with tasks. To answer queries from other professionals outside of the team. To ensure effective communication between the MHST using various mediums such as email and phone calls. To assist with day-to-day queries into department. To provide data and information for reports as required. To provide narrative or description to data as required. To fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared. Contribute to EEC internal communication strategies ensuring effective two-way communication and engagement within the organisation. Contribute to EEC external communication strategies to raise awareness and promote the reputation of EEC services. Budgetary Responsibility Order specialist equipment and consumable for services as required. Receipt goods as required. Liaise with central procurement team for routine orders. Monitor use of consumables within own area and identify areas of saving and make changes as required. People Management To demonstrate to and train staff within the remit of your tasks. Raise any performance issues or concerns to your line manager. To support staff undergoing induction within your department. To participate in supervision to ensure work is to an excellent standard. Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder must participate in clinical and safeguarding audits as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Experience

Essential

• Experience within an administrative role
• Experience of using Microsoft Office programmes such as Word, Outlook and Excel
• Experience in a public facing administrative role

Desirable

• Experience of working as an administrator within an NHS environment
• Experience of using SystmOne
• Experience of using Health Roster

Knowledge & Skills

Essential

• Excellent communication and interpersonal skills
• Effectively prioritises and co-ordinates own work
• Ability to work with the general public
• Ability to confidently use Microsoft Office packages such as Word, Outlook, Excel and Teams.
• Ability to work as part of a team
• Ability to use initiative without close supervision
• Accurate typing skills
• Ability to work to written processes

Desirable

• Familiarity with the use of SystmOne computer system and adding notes to patient records

Qualifications & Training

Essential

• NVQ level 3 or equivalent relevant experience

Person Specification Experience Essential Experience within an administrative role Experience of using Microsoft Office programmes such as Word, Outlook and Excel Experience in a public facing administrative role Desirable Experience of working as an administrator within an NHS environment Experience of using SystmOne Experience of using Health Roster Knowledge & Skills Essential Excellent communication and interpersonal skills Effectively prioritises and co-ordinates own work Ability to work with the general public Ability to confidently use Microsoft Office packages such as Word, Outlook, Excel and Teams. Ability to work as part of a team Ability to use initiative without close supervision Accurate typing skills Ability to work to written processes Desirable Familiarity with the use of SystmOne computer system and adding notes to patient records Qualifications & Training Essential NVQ level 3 or equivalent relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Oak Tree Centre

1 Oak Drive

Huntingdon

PE29 7HN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Oak Tree Centre

1 Oak Drive

Huntingdon

PE29 7HN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Band 6 - Clinical Nurse Specialist

Integrated Contraception & Sexual Health Services

Based at Lime Tree Clinic, Brookfield's Hospital, 351 Mill Road, Cambridge, CB1 3DF

Fixed term contract - 12 months

This is an extremely exciting time to be working within iCaSH Cambridgeshire. We are looking for an experienced and motivated Clinical Nurse Specialist, with a strong team-work ethic to join our team in Cambridge.

Due to this being a fixed-term contract for 12 months we are looking for candidates with directly relevant experience and training. We are not able to consider candidates looking for a B5 development role.

You will be a NMC Registered Nurse or a NMC Registered Midwife with a nationally recognised qualification in either Sexual Health or Contraception (i.e DFSRH/ BASHH STIF), and ideally both. A Letter of Competence in Intra Uterine Technique or willingness to undertake this training is also desirable.

You will also have recent experience of working in sexual health (Contraception, GUM or equivalent), and ability to demonstrate competency in supply of treatments by Patient Group Directions (PGDs) & be able to work autonomously.

Clinic hours are Monday-Friday 37.5 hours per week and may include one late night to 8pm.

Please note that should we receive a high number of applications, we reserve the right to close the advert at any point after 30th October 2026.

Main duties of the job

To assess the sexual and reproductive health (SRH), needs of patients attending our integrated Contraception and Sexual Health (iCaSH) Services.

To work within iCaSH offering advice and treatments/procedures for patients who require SRH services.

To act in a responsible manner, being courteous at all times, with sensitivity towards the needs of the individual patient, recognising their right to dignity and privacy.

To support training and education to professionals, students and other agencies.

To work as a member of our iCaSH service with a willingness to undertake further training in SRH as required to support service development.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

448-AMB-8311062

Job locations

Lime Tree Clinic

Brookfield's Hospital, 351 Mill Road

Cambridge

CB1 3DF

United Kingdom

Job description

Job responsibilities

East of England Community Health and Care NHS Trust delivers iCaSH services across Bedfordshire, Cambridgeshire, Milton Keynes, Peterborough and Norfolk. Our iCaSH services were inspected by the CQC on 30th August 2019, and rated as OUTSTANDING.

iCaSH Cambridgeshire deliver Level 3 Contraception and GU services, along with an Outreach service.

Our clinic is located in Cambridge, and we work closely with our sister clinics in Huntingdon and Wisbech , serving a community from a wide range of backgrounds. The team work closely together to respond to the variety of needs our clients present with.

The successful applicant will be able:

To independently assess, plan, treat and evaluate complex programmes of care, with the use of Patient Group Directions (PGDs), or a non-medical prescribing (NMP), qualification.

To practice as a prescriber, if the post-holder has a non-medical prescribing qualification.

To communicate, describe and explain clinical, testing and treatment processes, in language to suit the patient group/audience.

To perform SRH examinations and procedures as clinically indicated/required.

To interpret and deliver test results, providing advice, appropriate treatment, signposting, and follow-up as required.

To ensure patients understand the importance on any medical treatment and follow up requirements.

To provide effective partner notification supporting the attendance, testing and treatment of partners at risk, in line with local and national guidance and policy documents.

To record appropriate partner notification data to enable audit, evaluation, and planning of services.

To deliver an effective and appropriate results management process, in line with local guidance.

To perform phlebotomy as required in accordance with Trust and service guidelines.

To administer vaccines and injections when clinically appropriate.

To assess patients and provide appropriate contraceptive advice, consultation, and choice of method in a timely manner, inclusive of people with complex needs.

To provide Long-Acting Reversible Contraception (LARC), pre-assessment consultations and appointments in a timely manner.

To fit and remove LARC when appropriately trained, or undertake training where required.

To support patients in identifying and reducing any risks taken within their sexual behaviours.

To provide assessment and a safe, non-judgemental environment, enabling patients to ask questions and discuss any concerns, providing appropriate signposting and/or referral.

To record interventions accurately, concisely, and contemporaneously in patient clinical records, in line with both local and national guidance and policies.

To be competent in the management of young people and vulnerable adults, working within Fraser Guidelines and mental capacity legislation, liaising with the multi-disciplinary team, EEC, and local safeguarding teams/services as appropriate.

Communication

Be conversant with the roles of all the staff within the service and with other colleagues internal or external to the organisation.

Key working relationships

The general public including patients and their families if appropriate. Head of iCaSH Services iCaSH Service Manager Service Support Lead Clinical Nurse Manager Administration Lead iCaSH Locality Team iCaSH Clinical Team iCaSH Medical Team Other Trust employees iCaSH/EEC Sub Contracted Services External/Third party organisations

Adapt communication and language to suit patient group/audience. Working with partner agencies and utilising a wide range of platforms, methods and tools to include face to face, telephone and video consultation.

To establish good working relationships with colleagues and all key stakeholders.

To liaise with and exchange information with other Sexual Health Services, professionals, and partner agencies, as relevant for the management of patients.

Work collaboratively with all EEC iCaSH Services to ensure a standardised approach.

Communicate effectively with the multidisciplinary team to promote efficient patient care.

Contribute to effective communication, data, and information management within the team.

Support the correct storage of patients records as per the Trust Records Management Policy.

Liaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.

Ensure that exposure to sensitive, confidential information, is dealt with in line with organisational information governance policies and procedures.

Maintain databases as required by the role, for example the patient electronic record system.

Work under direction to support the process of audit and the improvement of information quality in relation to electronic records held within the department.

Ensure accurate record keeping in line with Trust and national standards. Support timely and accurate data entry and audit for performance and quality reporting.

Maintain a thorough knowledge of and adherence to the full range of policies / procedures and guidelines relevant to iCaSH and the Trust.

Welcome visitors and patients, providing assistance, support and information where required.

Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.

Actively participate in multidisciplinary training, meetings, and events.

Signpost clients to other services where appropriate.

Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.

Budgetary Responsibility

Authorised signatory where required.

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Responsible for day-to-day supervision, line management and development of identified staff within the iCaSH service as directed.

Maintain own professional development and requirement to take part in appraisal and supervision process.

Participate in clinical audit, service development and appropriate research projects.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with General Data Protection Regulation (GDPR), requirements.

Any data that is taken/shared must be undertaken with regard to the Trust Information Governance (IG) Strategy and Framework and Information Security policy.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to Trust Infection Prevention and Control policies and procedures.

It is a condition of your employment that you are currently registered with the Nursing and Midwifery Council, and it is your responsibility to maintain your professional registration and any supplementary registrations.

Undertake mandatory training and any other training relevant to the role as required by EEC NHS Trust.

The post holder must participate in clinical and safeguarding audits as required.

Provide patients and their families /carers with information on standards they should expect from the team.

Participate in clinical/management supervision on a regular basis.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities East of England Community Health and Care NHS Trust delivers iCaSH services across Bedfordshire, Cambridgeshire, Milton Keynes, Peterborough and Norfolk. Our iCaSH services were inspected by the CQC on 30th August 2019, and rated as OUTSTANDING. iCaSH Cambridgeshire deliver Level 3 Contraception and GU services, along with an Outreach service. Our clinic is located in Cambridge, and we work closely with our sister clinics in Huntingdon and Wisbech , serving a community from a wide range of backgrounds. The team work closely together to respond to the variety of needs our clients present with. The successful applicant will be able: To independently assess, plan, treat and evaluate complex programmes of care, with the use of Patient Group Directions (PGDs), or a non-medical prescribing (NMP), qualification. To practice as a prescriber, if the post-holder has a non-medical prescribing qualification. To communicate, describe and explain clinical, testing and treatment processes, in language to suit the patient group/audience. To perform SRH examinations and procedures as clinically indicated/required. To interpret and deliver test results, providing advice, appropriate treatment, signposting, and follow-up as required. To ensure patients understand the importance on any medical treatment and follow up requirements. To provide effective partner notification supporting the attendance, testing and treatment of partners at risk, in line with local and national guidance and policy documents. To record appropriate partner notification data to enable audit, evaluation, and planning of services. To deliver an effective and appropriate results management process, in line with local guidance. To perform phlebotomy as required in accordance with Trust and service guidelines. To administer vaccines and injections when clinically appropriate. To assess patients and provide appropriate contraceptive advice, consultation, and choice of method in a timely manner, inclusive of people with complex needs. To provide Long-Acting Reversible Contraception (LARC), pre-assessment consultations and appointments in a timely manner. To fit and remove LARC when appropriately trained, or undertake training where required. To support patients in identifying and reducing any risks taken within their sexual behaviours. To provide assessment and a safe, non-judgemental environment, enabling patients to ask questions and discuss any concerns, providing appropriate signposting and/or referral. To record interventions accurately, concisely, and contemporaneously in patient clinical records, in line with both local and national guidance and policies. To be competent in the management of young people and vulnerable adults, working within Fraser Guidelines and mental capacity legislation, liaising with the multi-disciplinary team, EEC, and local safeguarding teams/services as appropriate. Communication Be conversant with the roles of all the staff within the service and with other colleagues internal or external to the organisation. Key working relationships The general public including patients and their families if appropriate. Head of iCaSH Services iCaSH Service Manager Service Support Lead Clinical Nurse Manager Administration Lead iCaSH Locality Team iCaSH Clinical Team iCaSH Medical Team Other Trust employees iCaSH/EEC Sub Contracted Services External/Third party organisations Adapt communication and language to suit patient group/audience. Working with partner agencies and utilising a wide range of platforms, methods and tools to include face to face, telephone and video consultation. To establish good working relationships with colleagues and all key stakeholders. To liaise with and exchange information with other Sexual Health Services, professionals, and partner agencies, as relevant for the management of patients. Work collaboratively with all EEC iCaSH Services to ensure a standardised approach. Communicate effectively with the multidisciplinary team to promote efficient patient care. Contribute to effective communication, data, and information management within the team. Support the correct storage of patients records as per the Trust Records Management Policy. Liaise with other services as necessary for the co-ordination of patient care and the smooth running of the department. Ensure that exposure to sensitive, confidential information, is dealt with in line with organisational information governance policies and procedures. Maintain databases as required by the role, for example the patient electronic record system. Work under direction to support the process of audit and the improvement of information quality in relation to electronic records held within the department. Ensure accurate record keeping in line with Trust and national standards. Support timely and accurate data entry and audit for performance and quality reporting. Maintain a thorough knowledge of and adherence to the full range of policies / procedures and guidelines relevant to iCaSH and the Trust. Welcome visitors and patients, providing assistance, support and information where required. Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner. Actively participate in multidisciplinary training, meetings, and events. Signpost clients to other services where appropriate. Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account. Budgetary Responsibility Authorised signatory where required. Contribute to the financial delivery and sustainability of the department objectives. Support with stock control and ordering as required. People Management Responsible for day-to-day supervision, line management and development of identified staff within the iCaSH service as directed. Maintain own professional development and requirement to take part in appraisal and supervision process. Participate in clinical audit, service development and appropriate research projects. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with General Data Protection Regulation (GDPR), requirements. Any data that is taken/shared must be undertaken with regard to the Trust Information Governance (IG) Strategy and Framework and Information Security policy. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to Trust Infection Prevention and Control policies and procedures. It is a condition of your employment that you are currently registered with the Nursing and Midwifery Council, and it is your responsibility to maintain your professional registration and any supplementary registrations. Undertake mandatory training and any other training relevant to the role as required by EEC NHS Trust. The post holder must participate in clinical and safeguarding audits as required. Provide patients and their families /carers with information on standards they should expect from the team. Participate in clinical/management supervision on a regular basis. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications

Essential

• Current NMC registration
• FSRH Diploma Or STIF Intermediate Course
• LoC IUT or willingness to undertake

Desirable

• Non Medical Prescribing

Experience

Essential

• Recent experience of working in sexual health (Contraception, GUM or equivalent)
• Able to demonstrate competency in supply of treatments by Patient Group Directions (PGDs)
• Able to work autonomously

Desirable

• Cervical Cytology Sample Taker

Skill

Essential

• Competent in phlebotomy (or a willingness to undertake training)
• Specialist clinical knowledge in sexual health and/or related specialties.

Person Specification Qualifications Essential Current NMC registration FSRH Diploma Or STIF Intermediate Course LoC IUT or willingness to undertake Desirable Non Medical Prescribing Experience Essential Recent experience of working in sexual health (Contraception, GUM or equivalent) Able to demonstrate competency in supply of treatments by Patient Group Directions (PGDs) Able to work autonomously Desirable Cervical Cytology Sample Taker Skill Essential Competent in phlebotomy (or a willingness to undertake training) Specialist clinical knowledge in sexual health and/or related specialties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Lime Tree Clinic

Brookfield's Hospital, 351 Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Lime Tree Clinic

Brookfield's Hospital, 351 Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen to join the team within iCaSH Milton Keynes. You will be working within our multi-disciplinary team including clinical and outreach teams.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health and Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Working Pattern: 24 hours per week, Tuesday 12-8pm, Wednesday 9.30-2.30pm, Thursday 12-6pm, Friday 12-5pm12-8pm, Thursday 9-5pm and Friday 9-5pm. Saturday on rotation 9.00-1.00pm with half day off in that week.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th October 2026

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures and or sexual health screening on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Following training, provide a phlebotomy service for patients attending the services.To participate in outreach and support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover including 0300 number answering, registering patients and booking, support data collection and or general patient and non-patient administration.

Following training, undertake, read and interpret microscopy slides as directed by clinicians and appropriately document and communicate the associated findings, if required by the clinical service.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers.

All recruitment communications and job applications should only be made through our official careers website and published contact details.If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8377424

Job locations

iCaSH Milton Keynes

Central Milton Keynes

MK9 2FX

United Kingdom

Job description

Job responsibilities

The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

Job description Job responsibilities The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

Person Specification

Qualifications and Training

Essential

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.

Desirable

• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course - Core.

Experience

Essential

• Experience of working in a health care environment.
• Experience of working with the public.

Desirable

• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.

Knowledge and Skills

Essential

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Competent in phlebotomy/venepuncture or willingness to train.
• Ability to work under pressure.

Desirable

• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings.

Safeguarding

Essential

• Demonstrates understanding of safeguarding issues.

Person Specification Qualifications and Training Essential Evidence of good standard of general education including basic literacy and numeracy skills. Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post. Desirable Level 2 or 3 qualification in Health & Social Care or equivalent. Sexually Transmitted Infection Foundation (STIF) course - Core. Experience Essential Experience of working in a health care environment. Experience of working with the public. Desirable Recent experience of working in a sexual and reproductive health service or equivalent Experience of working as part of a multidisciplinary team. Knowledge and Skills Essential Able to perform the full range of duties the role requires and dexterity to perform clinical duties. Competent in phlebotomy/venepuncture or willingness to train. Ability to work under pressure. Desirable Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings. Safeguarding Essential Demonstrates understanding of safeguarding issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Milton Keynes

Central Milton Keynes

MK9 2FX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Milton Keynes

Central Milton Keynes

MK9 2FX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an enthusiastic and compassionate Transition Nurse Specialist to lead and coordinate care for young people moving from children's to adult services. Working across health, social care, education and community partners, you will ensure seamless, person-centred transitions that support independence, self-management and positive long-term health outcomes.

You will manage a specialist caseload of young people with complex needs, act as a key point of contact for families and professionals, and provide expert assessment, care coordination and clinical leadership. The role offers the opportunity to influence service development, reduce health inequalities, improve patient experience and deliver education and support to patients, families and healthcare professionals.

This is an exciting opportunity for an experienced nurse with excellent communication, leadership and partnership-working skills who is passionate about improving outcomes for young people as they transition into adult services.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 28/10/2026)"

Main duties of the job

Coordinating complex transition pathways across multiple agencies and services.

Providing specialist assessment, care planning and case management.

Supporting young people and families to develop confidence, independence and self-management skills.

Working collaboratively with multidisciplinary teams to ensure continuity of care.

Leading service improvement, education, audit and quality initiatives.

Promoting safeguarding, patient advocacy and equitable access to services.

This role involves working across a range of acute, community and educational settings, with regular travel required across the locality.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

Are you a degree-qualified SCPHN with knowledge, skills and experience within the safeguarding arena?

Do you want to develop further skills and experience within safeguarding supporting the named nurse?

We can offer being part of a strong safeguarding team who are embedded within the wider diverse leadership team within the Healthy Child Programme & community health services within the Trust.

We are looking for a practitioner who:

• has knowledge & experience of working within the safeguarding arena and can work autonomously
• is competent in supporting others to assess suspected abuse & neglect
• can work as part of a wider safeguarding system to improve outcomes for children

If successful, you will work across Cambridgeshire & Peterborough supporting the wider safeguarding team as a Deputy Named Nurse. You will be part of a friendly, passionate safeguarding team who are always looking for ways to improve the outcomes for children. East of England Community Health and Care NHS Trust is looking for an enthusiastic, motivated, Deputy Named Nurse who would like an opportunity to be a part of a dynamic, friendly & supportive Safeguarding team.

If you'd like to be part of a team that plays a crucial role in supporting safeguarding leads & health practitioners across multiple disciplines to ensure they can safeguard children & young people, this is the role for you.

Should we receive a high no. of applications, we reserve the right toclose this vacancy at any point after 27.10.26

Main duties of the job

The post holder will work as part of the East of England Think Family Safeguarding Team with responsibility and professional accountability as a specialist professional for safeguarding children and adults. The post holder will maintain their expert specialism of either adult or child safeguarding, however there is an expectation the post holder can safeguard people of all ages and will seek support from the wider child or adult safeguarding team as needed to enable this.A working knowledge of the Working Together 2026 and knowledge and experience of working with vulnerable families and multi-agencies would be an expectation of a practitioner applying for this role.

Deputise for the Named Professionals when appropriate, regarding safeguarding children and adults and to actively contribute to the development of links with other agencies.

Promote awareness within the Trust of everyone's responsibility to safeguard children and adults at risk and promote their welfare.

Deliver specialist safeguarding supervision to practitioners on issues related to safeguarding children and adults at risk, facilitating reflective and critical analysis against agreed outcomes and using a Think Family approach to guide and support clinical practice.

This role is based across Cambridgeshire and Peterborough. There is an expectation of travel across Cambridgeshire and Peterborough.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

20 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum, pro rata

Contract

Secondment

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8356683

Job locations

Unit 7-8 Meadow Park

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

Job Purpose:

The post holder will work as part of the East of England Think Family Safeguarding Team with responsibility and professional accountability as a specialist professional for safeguarding children and adults. The post holder will maintain their expert specialism of either adult or child safeguarding, however there is an expectation the post holder can safeguard people of all ages and will seek support from the wider child or adult safeguarding team as needed to enable this. The post holder will be a committed, expert practitioner working in the Think Family Safeguarding Team, delivering quality training; supervision; and expert advice to ensure the trust meets its statutory responsibilities in safeguarding children and adults. Deputise for Named Nurse on Child Safeguarding Practice Reviews, Safeguarding Adult Reviews, Domestic Homicide Reviews, Serious Violence Reviews, LeDeR and internal incidents will be a significant element of the work of the Deputy Named Nurse, as will supporting the health aspect of partnership working.

Main Duties and Responsibilities

Deputise for the Named Nurses when appropriate, regarding safeguarding children and adults and to actively contribute to the development of links with other agencies.

Promote awareness within the Trust of everyones responsibility to safeguard children and adults at risk and promote their welfare.

Deliver specialist safeguarding supervision to practitioners on issues related to safeguarding children and adults at risk, facilitating reflective and critical analysis against agreed outcomes and using a Think Family approach to guide and support clinical practice.

To lead on development of defined areas of safeguarding practice as determined by the Named Nurse and Head/Assistant Director of Safeguarding.

To support practitioners to embed Think Family across the Trust.

To lead the locality Safeguarding Team in working collaboratively with partners by supporting effective timely communication and information sharing both internally and externally which supports multidisciplinary/interagency working.

Provide expert advice support and guidance to all staff within East of England NHS Trust in relation to safeguarding children and adults at risk.

Encourage practitioners to listen to and act on the voice of the child and the voice of the adult within their practice, record keeping and reports.

Encourage practitioners to consider all individuals in the family/community they work with and reflect this within their practice, record keeping and reports.

To escalate complex safeguarding cases with partner agencies where appropriate.

To assist the Named Nurses to undertake Safeguarding Child Practice Reviews, Serious Violence Reviews, Safeguarding Adult Reviews, Domestic Homicide Reviews. LeDeR and any other reviews identified and identify and disseminate learning.

To support the Digital Platform from a safeguarding perspective.

To be available to support staff as required when dealing with the complexities of safeguarding.

To support staff dealing with the emotional trauma that safeguarding work can evoke and be able to recognise the potential personal impact of working in safeguarding on self and others and seek support and help when necessary.

Support staff to ensure they have access to appropriate legal advice when required.

Support practitioners in the development and/or analysis of case chronologies that support the analysis of risk and resilience in families and agree actions that drive forward safeguarding practice.

Support practitioners to produce high quality reports to present as evidence in courts to safeguard children and adults at risk.

Engage with the receipt of regular safeguarding supervision and undertake reflective practice.

Act as an autonomous practitioner when advising and supporting decision making.

To work with staff to promote best practice, identify risk factors and initiate or escalate appropriate action to safeguard children and adults at risk.

To represent East of England NHS Trust at any multi-agency strategic groups as allocated by the Named Nurse, these could include Safeguarding Children Partnership or Safeguarding Adults Board meetings and workstreams.

To contribute to collaborative interagency working and quality assurance frameworks for safeguarding.

To assist the Named Nurse to meet locality and Trust wide assurance by providing data in relation to, Statutory self-assessments, and other information as requested by the wider Trust or partner agencies.

Support the locality Safeguarding Team to plan, develop, facilitate, and evaluate training packages within the organisation and as needed in partnership with other agencies where multi agency training is provided.

Lead and ensure completion of related Safeguarding Clinical Audit programme under the direction of the Named Nurse.

Support the organisation Lead for Prevent. Provide point of contact for advice and guidance on all matters relating to Prevent within your scope of accountability and skills.

Support the organisation Lead for Mental Capacity Act and Deprivation of Liberty Safeguards. Provide point of contact for advice and guidance on all matters relating to MCA and DoLS within the scope of your accountability and skills.

Communication

To support staff with the communication of complex and sensitive information effectively with children, adults at risk and their families.

Maintain good relationships with other professional leads and all members of staff, thus developing professionalism through the organisation.

Key relationships Service Directors Chief Nurse Assistant Director for Safeguarding Head of Safeguarding. Named Nurses/Deputy Named Nurses. Safeguarding Team Senior Leadership Locality Team External agency leads for Safeguarding related work.

People Management

Deputise for the Named Nurse in ensuring effective processes are in place for day-to-day supervision.

Responsible for day-to-day management of team as allocated, including grievance, disciplinary, appraisal, appointing panel member at recruitment, reviewing work performance and progress, work allocation and checking.

Provide opportunities for staff to develop to allow them to fulfil their safeguarding responsibilities.

Maintaining own professional development and requirement to take part in appraisal.

Deputise for the Named Nurse regarding LADO / PiPoT where appropriate.

Clinical and Practice Governance

To contribute to the design and implementation of the safeguarding strategy in conjunction with the Think Family Safeguarding Team promoting evidence-based practice in safeguarding within East of England NHS Trust.

Identify areas of improvement through quality assurance and audit, which will provide evidence to support the Clinical Governance Framework supported by the Named Nurse.

To participate in the design, implementation and delivery of the Trusts safeguarding training strategy and the safeguarding audit programme.

Assist the Named Nurse to ensure that safeguarding systems, policies and procedures are regularly monitored, evaluated and developed.

To maintain records and support staff to maintain records as per professional bodies and Trust requirement.

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the GDPR.

To adhere to the Trust risk assessment and risk management processes.

To adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with either the Nursing and Midwifery Council or Social Work England and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East of England NHS Trust.

Participate in supervision on a regular basis.

To participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Job Purpose: The post holder will work as part of the East of England Think Family Safeguarding Team with responsibility and professional accountability as a specialist professional for safeguarding children and adults. The post holder will maintain their expert specialism of either adult or child safeguarding, however there is an expectation the post holder can safeguard people of all ages and will seek support from the wider child or adult safeguarding team as needed to enable this. The post holder will be a committed, expert practitioner working in the Think Family Safeguarding Team, delivering quality training; supervision; and expert advice to ensure the trust meets its statutory responsibilities in safeguarding children and adults. Deputise for Named Nurse on Child Safeguarding Practice Reviews, Safeguarding Adult Reviews, Domestic Homicide Reviews, Serious Violence Reviews, LeDeR and internal incidents will be a significant element of the work of the Deputy Named Nurse, as will supporting the health aspect of partnership working. Main Duties and Responsibilities Deputise for the Named Nurses when appropriate, regarding safeguarding children and adults and to actively contribute to the development of links with other agencies. Promote awareness within the Trust of everyones responsibility to safeguard children and adults at risk and promote their welfare. Deliver specialist safeguarding supervision to practitioners on issues related to safeguarding children and adults at risk, facilitating reflective and critical analysis against agreed outcomes and using a Think Family approach to guide and support clinical practice. To lead on development of defined areas of safeguarding practice as determined by the Named Nurse and Head/Assistant Director of Safeguarding. To support practitioners to embed Think Family across the Trust. To lead the locality Safeguarding Team in working collaboratively with partners by supporting effective timely communication and information sharing both internally and externally which supports multidisciplinary/interagency working. Provide expert advice support and guidance to all staff within East of England NHS Trust in relation to safeguarding children and adults at risk. Encourage practitioners to listen to and act on the voice of the child and the voice of the adult within their practice, record keeping and reports. Encourage practitioners to consider all individuals in the family/community they work with and reflect this within their practice, record keeping and reports. To escalate complex safeguarding cases with partner agencies where appropriate. To assist the Named Nurses to undertake Safeguarding Child Practice Reviews, Serious Violence Reviews, Safeguarding Adult Reviews, Domestic Homicide Reviews. LeDeR and any other reviews identified and identify and disseminate learning. To support the Digital Platform from a safeguarding perspective. To be available to support staff as required when dealing with the complexities of safeguarding. To support staff dealing with the emotional trauma that safeguarding work can evoke and be able to recognise the potential personal impact of working in safeguarding on self and others and seek support and help when necessary. Support staff to ensure they have access to appropriate legal advice when required. Support practitioners in the development and/or analysis of case chronologies that support the analysis of risk and resilience in families and agree actions that drive forward safeguarding practice. Support practitioners to produce high quality reports to present as evidence in courts to safeguard children and adults at risk. Engage with the receipt of regular safeguarding supervision and undertake reflective practice. Act as an autonomous practitioner when advising and supporting decision making. To work with staff to promote best practice, identify risk factors and initiate or escalate appropriate action to safeguard children and adults at risk. To represent East of England NHS Trust at any multi-agency strategic groups as allocated by the Named Nurse, these could include Safeguarding Children Partnership or Safeguarding Adults Board meetings and workstreams. To contribute to collaborative interagency working and quality assurance frameworks for safeguarding. To assist the Named Nurse to meet locality and Trust wide assurance by providing data in relation to, Statutory self-assessments, and other information as requested by the wider Trust or partner agencies. Support the locality Safeguarding Team to plan, develop, facilitate, and evaluate training packages within the organisation and as needed in partnership with other agencies where multi agency training is provided. Lead and ensure completion of related Safeguarding Clinical Audit programme under the direction of the Named Nurse. Support the organisation Lead for Prevent. Provide point of contact for advice and guidance on all matters relating to Prevent within your scope of accountability and skills. Support the organisation Lead for Mental Capacity Act and Deprivation of Liberty Safeguards. Provide point of contact for advice and guidance on all matters relating to MCA and DoLS within the scope of your accountability and skills. Communication To support staff with the communication of complex and sensitive information effectively with children, adults at risk and their families. Maintain good relationships with other professional leads and all members of staff, thus developing professionalism through the organisation. Key relationships Service Directors Chief Nurse Assistant Director for Safeguarding Head of Safeguarding. Named Nurses/Deputy Named Nurses. Safeguarding Team Senior Leadership Locality Team External agency leads for Safeguarding related work. People Management Deputise for the Named Nurse in ensuring effective processes are in place for day-to-day supervision. Responsible for day-to-day management of team as allocated, including grievance, disciplinary, appraisal, appointing panel member at recruitment, reviewing work performance and progress, work allocation and checking. Provide opportunities for staff to develop to allow them to fulfil their safeguarding responsibilities. Maintaining own professional development and requirement to take part in appraisal. Deputise for the Named Nurse regarding LADO / PiPoT where appropriate. Clinical and Practice Governance To contribute to the design and implementation of the safeguarding strategy in conjunction with the Think Family Safeguarding Team promoting evidence-based practice in safeguarding within East of England NHS Trust. Identify areas of improvement through quality assurance and audit, which will provide evidence to support the Clinical Governance Framework supported by the Named Nurse. To participate in the design, implementation and delivery of the Trusts safeguarding training strategy and the safeguarding audit programme. Assist the Named Nurse to ensure that safeguarding systems, policies and procedures are regularly monitored, evaluated and developed. To maintain records and support staff to maintain records as per professional bodies and Trust requirement. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the GDPR. To adhere to the Trust risk assessment and risk management processes. To adhere to infection control policies and procedures. It is a condition of your employment that you are currently registered with either the Nursing and Midwifery Council or Social Work England and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by East of England NHS Trust. Participate in supervision on a regular basis. To participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• First level Registered Nurse/Health Visitor and/or Specialist Degree in Community or Public Health
• Evidence of professional development
• Degree or equivalent

Desirable

• Supervision qualification
• Teaching qualification
• Recent demonstrable commitment to embark on further education
• Evidence of Masters level study or equivalent or recent demonstrable commitment to embark on further education

Experience

Essential

• Experience of working autonomously
• Knowledge of national and local safeguarding policies, guidelines, and key recommendations
• Demonstrates knowledge relevant to patterns of abuse and neglect
• Understands the assessment of need and harm

Desirable

• Experience of providing supervision and mentoring
• Experience of managing clinical audit
• Experience of working in the safeguarding field
• Knowledge of models of supervision

Knowledge & Skills

Essential

• An ability to write, interpret and communicate complex information and provide analysis using SMART principles where appropriate
• Competence to undertake learning reviews
• Ability to provide expert advice and be prepared to challenge in a multi-agency context

Desirable

• IT Skills
• Supervision skills both individual and group facilitation skills

Person Specification Qualifications & Training Essential First level Registered Nurse/Health Visitor and/or Specialist Degree in Community or Public Health Evidence of professional development Degree or equivalent Desirable Supervision qualification Teaching qualification Recent demonstrable commitment to embark on further education Evidence of Masters level study or equivalent or recent demonstrable commitment to embark on further education Experience Essential Experience of working autonomously Knowledge of national and local safeguarding policies, guidelines, and key recommendations Demonstrates knowledge relevant to patterns of abuse and neglect Understands the assessment of need and harm Desirable Experience of providing supervision and mentoring Experience of managing clinical audit Experience of working in the safeguarding field Knowledge of models of supervision Knowledge & Skills Essential An ability to write, interpret and communicate complex information and provide analysis using SMART principles where appropriate Competence to undertake learning reviews Ability to provide expert advice and be prepared to challenge in a multi-agency context Desirable IT Skills Supervision skills both individual and group facilitation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Unit 7-8 Meadow Park

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Unit 7-8 Meadow Park

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you ready for your next challenge? Have you considered a career in safeguarding?

An exciting opportunity has arisen to join our dedicated Safeguarding Team, working across Pan Bedfordshire within East of England Community Health and Care NHS Trust. This is a rewarding role for an experienced and motivated professional who is passionate about improving outcomes for children, young people, families, and adults at risk.

As a Safeguarding Lead, you will play a key role in supporting and strengthening safeguarding practice across the organisation. Working alongside Named Professionals, the Head of Safeguarding, and wider system partners, you will provide expert safeguarding advice, supervision, leadership, training, and support to frontline staff.

You will champion a Think Family approach, promoting evidence-based practice and ensuring that safeguarding remains at the heart of all clinical services. The role offers opportunities to influence service development, contribute to safeguarding audits and training programmes, participate in multi-agency work, and support the learning and improvement culture across the Trust.

"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 27/10/2026".

Main duties of the job

Main Responsibilities

This role is ideal for someone with strong safeguarding knowledge, excellent communication skills, and a commitment to partnership working. You will be an integral member of the locality leadership team, contributing to the delivery of high-quality, safe, and effective services.

Lead on the development of agreed areas of safeguarding practice across the Trust.

Provide specialist safeguarding advice, support, and leadership to staff on matters relating to children and adults at risk.

Promote and embed the Think Family approach across clinical services.

Support the effective clinical governance of safeguarding children and adult safeguarding processes.

Deliver safeguarding supervision and guidance to frontline practitioners.

Contribute to the design, delivery, and evaluation of safeguarding training programmes.

Participate in safeguarding audits and quality improvement activities.

Represent the safeguarding team at multi-agency meetings and sub-groups.

Work collaboratively with partner agencies to support learning from reviews and safeguarding practice developments.

Support safeguarding decision-making and advice within Single Point of Access services.

Act as a visible safeguarding leader, supporting colleagues and promoting best practice across the Trust.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

An exciting opportunity has arisen to join the team within iCaSH Kings Lynn working in a fixed term 37.5 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Please note interviews will take place at iCaSH Kings Lynn, Vancouver House, PE30 5EJ

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 27th October 2026'

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

20 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-AMB-8375615

Job locations

iCaSH Kings Lynn

Vancouver House, County Court Road, Kings Lynn,

Kings Lynn

PE30 5EJ

United Kingdom

Job description

Job responsibilities

Communication

Communicate effectively with the multidisciplinary team in order to promote efficient patient care.Be conversant with the roles of all the staff within the service and occasionally with other colleagues internal or external to the organisation.Always ensure correct storage of patients records as per the Trusts record keeping policyLiaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.Welcome visitors and patients to the clinical area providing assistance, support and information where required.Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.Ensure accurate record keeping in line with Trust and national standards.Monitor and reassure patients during clinical procedures.Actively participate in multidisciplinary training, meetings, and events.Signpost clients to other services where appropriate.Within remit of own role, support the teaching and supervision of students from a variety of disciplines.Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.

Budgetary Responsibility

To assist in maintaining stock (drugs/clinical supplies) levels, always adhering to CCS Medicines Management Policy, identifying and reporting any discrepancies to line manager after appropriate training.Assist with or undertake stock control and ordering as required

People Management

Within remit of own role, assist in providing training and support for new members of staff.Maintaining own professional development and requirement to take part in annual appraisals and one to ones.Be prepared to attend and undertake any necessary training, being aware of the need to develop self and to strive to increase personal knowledge.Undertake any training identified by the Clinic Manager integral to the role requirements and specialty area.Recognise limitations and seek direction when necessary.Contribute to the development of patient care and setting standards.The post holder must participate in clinical and other audits as required.

Research & Development

May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Safeguarding Clause

The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).

Infection Control

The trust staff are responsible for protecting themselves and others against infection risks.All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers.All staff undertaking patient care activities must attend infection control training and updates as required by the trust.All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving)

Health and Safety

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitorsTo ensure that the trusts Health and Safety Policies are understood and observed and that procedures are followed.To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.

Code of Conduct

The post holder is required to adhere to the Conflicts of Interest Policy

General

All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the trust, including matters relating to other members of the staff and members of the public/patients.Maintain appropriate patient and clinical records in line with the trusts policies and procedures, and in line with the agreed service specification.The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.The post holder must carry out their responsibilities with due regard to the trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.Support the trusts sustainability green plan and take personal responsibility to ensure that we work to reduce carbon emissions.The trust is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams.This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Job description Job responsibilities Communication Communicate effectively with the multidisciplinary team in order to promote efficient patient care.Be conversant with the roles of all the staff within the service and occasionally with other colleagues internal or external to the organisation.Always ensure correct storage of patients records as per the Trusts record keeping policyLiaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.Welcome visitors and patients to the clinical area providing assistance, support and information where required.Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.Ensure accurate record keeping in line with Trust and national standards.Monitor and reassure patients during clinical procedures.Actively participate in multidisciplinary training, meetings, and events.Signpost clients to other services where appropriate.Within remit of own role, support the teaching and supervision of students from a variety of disciplines.Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account. Budgetary Responsibility To assist in maintaining stock (drugs/clinical supplies) levels, always adhering to CCS Medicines Management Policy, identifying and reporting any discrepancies to line manager after appropriate training.Assist with or undertake stock control and ordering as required People Management Within remit of own role, assist in providing training and support for new members of staff.Maintaining own professional development and requirement to take part in annual appraisals and one to ones.Be prepared to attend and undertake any necessary training, being aware of the need to develop self and to strive to increase personal knowledge.Undertake any training identified by the Clinic Manager integral to the role requirements and specialty area.Recognise limitations and seek direction when necessary.Contribute to the development of patient care and setting standards.The post holder must participate in clinical and other audits as required. Research & Development May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing. Safeguarding Clause The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS). Infection Control The trust staff are responsible for protecting themselves and others against infection risks.All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers.All staff undertaking patient care activities must attend infection control training and updates as required by the trust.All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving) Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitorsTo ensure that the trusts Health and Safety Policies are understood and observed and that procedures are followed.To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management. Code of Conduct The post holder is required to adhere to the Conflicts of Interest Policy General All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the trust, including matters relating to other members of the staff and members of the public/patients.Maintain appropriate patient and clinical records in line with the trusts policies and procedures, and in line with the agreed service specification.The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.The post holder must carry out their responsibilities with due regard to the trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.Support the trusts sustainability green plan and take personal responsibility to ensure that we work to reduce carbon emissions.The trust is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams.This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Person Specification

Qualifications

Essential

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Willingness to undertake further education and training /learn new skills as required.

Desirable

• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course - Core.
• Adult Basic Life Support (in date).

Experience

Essential

• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation.

Desirable

• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Skils

Essential

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Capable of using equipment within a work environment following training.
• Competent in phlebotomy/venepuncture.

Desirable

• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

Person Specification Qualifications Essential Evidence of good standard of general education including basic literacy and numeracy skills. Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post. Willingness to undertake further education and training /learn new skills as required. Desirable Level 2 or 3 qualification in Health & Social Care or equivalent. Sexually Transmitted Infection Foundation (STIF) course - Core. Adult Basic Life Support (in date). Experience Essential Experience of working in a health care environment. Experience of working with the public. Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation. Desirable Recent experience of working in a sexual and reproductive health service or equivalent Experience of working as part of a multidisciplinary team. Experience working with IDOX LILIE clinical system. Skils Essential Able to perform the full range of duties the role requires and dexterity to perform clinical duties. Capable of using equipment within a work environment following training. Competent in phlebotomy/venepuncture. Desirable Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Kings Lynn

Vancouver House, County Court Road, Kings Lynn,

Kings Lynn

PE30 5EJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Kings Lynn

Vancouver House, County Court Road, Kings Lynn,

Kings Lynn

PE30 5EJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Part Time position, 26 hours per week at our Norwich Clinic

Looking for an admin role within the NHS?

We are looking for an individual to join our busy clinic, do you enjoy a challenge & do you have:

Good all round PC skillsWillingness to train on various systemsThe ability to cope under pressureExcellent organisational skillsExcellent telephone & communication skills.

Monday - Saturday on a rota basis so each day & hours will be different each week depending on service needs.

You will provide reception, front of house, call taker, appointments & additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.

The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment.

The post available is based at our Norwich clinic with call handling being the principal aspect of this role. The service operates Monday - Friday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 23/10/2026

Main duties of the job

We are looking for motivated & enthusiastic Administrator Assistant with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Act as the first point of contact to patients predominantly via the telephones. Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Provide administration support to the iCaSH Service secretaries if required.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

16 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8331472

Job locations

iCaSH Rowan House

Colman Hospital, Unthank Road

Norwich

NR2 2PJ

United Kingdom

Job description

Job responsibilities

Job Purpose:

To provide reception, front of house, call taker, appointment manager and additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.

Main Duties and Responsibilities

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriate Head of iCaSH Services iCaSH Service Manager Clinical Nurse Manager Deputy Operational Site Lead Service Support Lead Administration Team iCaSH Locality Team iCaSH Clinical Team iCaSH Medical Team Other East of England Community Health and Care employees iCaSH/EEC Subcontracted Services External/Third party organisations

Participate/support in clinical audit, service development and research projects if required.Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder is required to participate in relevant emergency preparedness process for their team.

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities

The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Job description Job responsibilities Job Purpose: To provide reception, front of house, call taker, appointment manager and additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams. Main Duties and Responsibilities Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy. When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time. Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record. Communication Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner. Key working relationships The general public including patients and their families if appropriate Head of iCaSH Services iCaSH Service Manager Clinical Nurse Manager Deputy Operational Site Lead Service Support Lead Administration Team iCaSH Locality Team iCaSH Clinical Team iCaSH Medical Team Other East of England Community Health and Care employees iCaSH/EEC Subcontracted Services External/Third party organisations Participate/support in clinical audit, service development and research projects if required.Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder is required to participate in relevant emergency preparedness process for their team. General Safeguarding people responsibility Safeguarding children and adults at risk of abuse or neglect is a collective responsibility. There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care. Safeguarding means protecting a citizens health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care. Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Person Specification

Qualifications and Training

Essential

• Competent operator of computers and software
• Educated to GCSE level English and Maths or equivalent

Desirable

• Knowledge of administrative procedures, software programs and medical terminology

Experience

Essential

• Experience of working in a constantly changing environment
• Proven experience of using Microsoft Office
• Ability to use own initiative/ work to deadlines

Desirable

• Experience in NHS or Healthcare clinic

Skills

Essential

• Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead
• Working with sensitive information and protecting confidentiality
• Proven skills in being flexible and adaptable (including evening working) to meet competing priorities

Desirable

• Willingness to adapt to change as the organisation develops

Person Specification Qualifications and Training Essential Competent operator of computers and software Educated to GCSE level English and Maths or equivalent Desirable Knowledge of administrative procedures, software programs and medical terminology Experience Essential Experience of working in a constantly changing environment Proven experience of using Microsoft Office Ability to use own initiative/ work to deadlines Desirable Experience in NHS or Healthcare clinic Skills Essential Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead Working with sensitive information and protecting confidentiality Proven skills in being flexible and adaptable (including evening working) to meet competing priorities Desirable Willingness to adapt to change as the organisation develops

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Rowan House

Colman Hospital, Unthank Road

Norwich

NR2 2PJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Rowan House

Colman Hospital, Unthank Road

Norwich

NR2 2PJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

We have a full time band 6 vacancy - this post will be split between Huntingdon and Cambridge localities.

We are looking for a clinician who has excellent interpersonal and communication skills, likes working in a team and wants to provide the best they can to their patients. You will receive regular mentorship and clinical supervision to ensure that you maximise your personal potential within our team.

The applicant should have substantial post graduate experience in musculoskeletal outpatients.

Should we receive a high number of applications we reserve the right to close this vacancy after 23rd October 2026

Main duties of the job

To assist in the management of the day-to-day clinical and administrative services of the team to ensure that a proficient and effective service is provided to all patients.

To undertake advanced assessment and treatment of patients with musculoskeletal problems that may have complex and or chronic presentation and to determine clinical diagnosis and physiotherapy treatment indicated, and to maintain records as an autonomous practitioner.

To undertake clinical duties in a number of ways which may include face to face consultations, virtual consultations and Group settings.

Specialist assessment and treatment of patients as part of the multidisciplinary team, working towards maintaining a high standard of service in designated areas, independently responsible for own caseload and area of responsibility. Responsible for managing, prioritising and delegating this clinical caseload.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job summary

We are looking for an enthusiastic and motivated Oral Health Improvement Manager to join our Oral Health Improvement Team and help us improve oral health and reduce inequalities across communities in West Northamptonshire.

This is a varied and rewarding role where you will have the opportunity to plan, coordinate and deliver evidence-based oral health improvement programmes, working closely with early years and education settings, health and care professionals, local authority colleagues and community partners.

From supervised toothbrushing and workforce training to developing resources, evaluating programmes and building strong local partnerships, you'll be helping to turn evidence into practical action that can make a real difference to children, families and communities.

We're looking for someone with a passion for prevention and health improvement, excellent communication and organisational skills and the confidence to work both independently and collaboratively with a wide range of partners.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 23rd October 2026

Main duties of the job

The post holder will plan, coordinate and deliver a range of evidence-based oral health improvement programmes across West Northamptonshire, supporting the service to improve oral health outcomes and reduce oral health inequalities.

A key part of the role will be supporting the delivery and development of supervised toothbrushing programmes, alongside a significant programme of oral health training and workforce development. This will include working with early years and education settings, health and care professionals, adult social care providers and other community partners.

The post holder will work closely with West Northamptonshire Council and a wide range of partner organisations to support the development and delivery of oral health improvement initiatives that respond to local population need.

The role will also involve monitoring programme activity and performance, evaluating outcomes, contributing to commissioner reports and using learning and evidence to support continuous improvement.

The post holder will work with a high degree of autonomy while remaining an active member of the wider Oral Health Improvement Team.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

This is an exciting opportunity to the join the Cambridgeshire iCaSH team, in the busy Parkside and Ely clinics.

We are looking for a Band 5 Associate Clinical Nurse Specialist training post with progression to Band 6 for the right applicant.

East of England Community Health and Care Trust NHS iCaSH Services provide a range of contraception, sexual health and HIV services to people across the East of England.

Alternate Fridays at Ely Clinic.

The successful applicant will demonstrate an interest in all aspects of contraception and sexual health. This role is suitable for a Band 5 registered nurse seeking a progressive training opportunity to develop and achieve competencies to become a Band 6.

We welcome applications from individuals with a keen interest to develop in the specialty. You must be motivated and committed, have strong team-working skills and a keen interest in research, training, education and service development.

If you would like an informal discussion or to arrange a visit, please contact Clinical Nurse Manager- Maisie Walton.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 22nd October 2026

Main duties of the job

To assist in the assessment of contraceptive/sexual health needs of patients attending Integrated Contraception & Sexual Health services (iCaSH), until deemed competent to carry out autonomous practice.

To work within the iCaSH clinic offering advice and treatments to patients who request contraception and sexual health matters.

To act in a responsible manner, being courteous at all times with sensitivity towards the needs of the individual patient, recognising their right to dignity and privacy.

To work as a member of a fully integrated contraception and sexual health service with a willingness to undertake further training in contraception and GUM to achieve this where identified.

Contribute to the development of action plans, protocols and pathways to ensure continuous quality improvement of the service

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8362578

Job locations

iCaSH Cambridgeshire - Wisbech

Parkside clinic, North Cambs hospital,

Wisbech

PE13 3AB

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities

To work collaboratively as part of the iCaSH team to provide a comprehensive and confidential services for patients presenting with contraceptive or sexual health needs

In line with your scope of practice and knowledge undertake clinical assessment and physical examinations when required, initiating treatment within level of competence in accordance with agreed protocols, referring to senior staff where appropriate.

Perform contraceptive or sexual health procedures including but not exclusive of venepuncture. Interpret results and act accordingly, within level of competence, referring to a senior staff where appropriate

Plan and deliver evidence based care and treatment within level of competence, referring to a senior staff where appropriate

To provide a safe environment and non-judgemental approach to enable clients to ask questions and discuss concerns.

To provide a safe environment and non-judgemental approach to enable clients to ask questions and discuss concerns.

Provide appropriate contraceptive advice and methods to ensure an integrated approach.

Prescribing responsibilities

To work within existing PGDs for all methods of contraception and sexual health treatments.

To practice as a prescriber, if the post-holder has a non-medical prescribing qualification.

Communication

Provide advice, information, education and counselling to patients within level of competence, referring to a senior staff where appropriate

Ensure understanding of and stress the importance of any medical treatment indicated and to describe and explain testing and follow-up procedures.

To provide effective partner notification to ensure attendance and testing/treatment of partners at risk, adopting methods that are appropriate and in line with the Partner Notification Policy produced by the Society of Sexual Health Advisors in STDs (SSHA) (where integrated)

To work with clients to assess risk and to provide information about and discussion of risk taking behaviour and risk reduction.

To take telephone enquiries from the general public and health care professionals about sexually transmissible infections including HIV, Hepatitis B/C and all contraceptive queries. To discuss risk and respond appropriately to those who are anxious within level of competence, referring to a senior staff where appropriate

To record interventions accurately and concisely in client case notes and keep confidential records for the purposes of partner notification.

Adapt communication and language to suit patient group/audience and to establish good working relationships with key stakeholders.

To liaise with and exchange information with other Sexual Health Services as relevant for the management of patients/clients.

Work collaboratively with all East of England Community Health and Care iCaSH Services to ensure a corporate approach.

People Management

Maintain own professional development and take part in appraisal and KSF process

The post holder must carry out his/her duties with regard to East of England Health and Care NHS Trust Equal Opportunities Policy at all times.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This role will be based within an identified locality, however the post holder must be flexible where the need is required to support service delivery within the iCaSH Service.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. East of England Community Health & Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Professional Development

Participate in a yearly appraisal and development review where relevant objectives are set.

Be responsible for own compliance for mandatory training requirements.

Take responsibility for keeping professionally up to date, demonstrating awareness of policy changes

Attend mutually agreed training courses, seminars and conferences for personal and professional development.

Assist with teaching and education to individuals and groups from within and outside the service.

To undertake agreed accredited training within Contraception and Sexual Health, including but not limited to Implant and IUD/S insertion and removals.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to the Trust infection prevention and control policies and procedures.

It is a condition of your employment that you are registered with the Nursing and Midwifery Council and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and other audits as required.

Provide patients and their families /carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Main Duties and Responsibilities To work collaboratively as part of the iCaSH team to provide a comprehensive and confidential services for patients presenting with contraceptive or sexual health needs In line with your scope of practice and knowledge undertake clinical assessment and physical examinations when required, initiating treatment within level of competence in accordance with agreed protocols, referring to senior staff where appropriate. Perform contraceptive or sexual health procedures including but not exclusive of venepuncture. Interpret results and act accordingly, within level of competence, referring to a senior staff where appropriate Plan and deliver evidence based care and treatment within level of competence, referring to a senior staff where appropriate To provide a safe environment and non-judgemental approach to enable clients to ask questions and discuss concerns. To provide a safe environment and non-judgemental approach to enable clients to ask questions and discuss concerns. Provide appropriate contraceptive advice and methods to ensure an integrated approach. Prescribing responsibilities To work within existing PGDs for all methods of contraception and sexual health treatments. To practice as a prescriber, if the post-holder has a non-medical prescribing qualification. Communication Provide advice, information, education and counselling to patients within level of competence, referring to a senior staff where appropriate Ensure understanding of and stress the importance of any medical treatment indicated and to describe and explain testing and follow-up procedures. To provide effective partner notification to ensure attendance and testing/treatment of partners at risk, adopting methods that are appropriate and in line with the Partner Notification Policy produced by the Society of Sexual Health Advisors in STDs (SSHA) (where integrated) To work with clients to assess risk and to provide information about and discussion of risk taking behaviour and risk reduction. To take telephone enquiries from the general public and health care professionals about sexually transmissible infections including HIV, Hepatitis B/C and all contraceptive queries. To discuss risk and respond appropriately to those who are anxious within level of competence, referring to a senior staff where appropriate To record interventions accurately and concisely in client case notes and keep confidential records for the purposes of partner notification. Adapt communication and language to suit patient group/audience and to establish good working relationships with key stakeholders. To liaise with and exchange information with other Sexual Health Services as relevant for the management of patients/clients. Work collaboratively with all East of England Community Health and Care iCaSH Services to ensure a corporate approach. People Management Maintain own professional development and take part in appraisal and KSF process The post holder must carry out his/her duties with regard to East of England Health and Care NHS Trust Equal Opportunities Policy at all times. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This role will be based within an identified locality, however the post holder must be flexible where the need is required to support service delivery within the iCaSH Service. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. East of England Community Health & Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders. Professional Development Participate in a yearly appraisal and development review where relevant objectives are set. Be responsible for own compliance for mandatory training requirements. Take responsibility for keeping professionally up to date, demonstrating awareness of policy changes Attend mutually agreed training courses, seminars and conferences for personal and professional development. Assist with teaching and education to individuals and groups from within and outside the service. To undertake agreed accredited training within Contraception and Sexual Health, including but not limited to Implant and IUD/S insertion and removals. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to the Trust infection prevention and control policies and procedures. It is a condition of your employment that you are registered with the Nursing and Midwifery Council and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder must participate in clinical and other audits as required. Provide patients and their families /carers with information on standards they should expect from the team. Participate in clinical supervision on a regular basis. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications

Essential

• NMC Registered Nurse or NMC Registered Midwife
• Willing to work towards: DFSRH (Nationally recognised qualification in Contraception) And/or BASHH STIF Intermediate

Desirable

• Recognised qualification in contraception and or sexual health (must be willing to work towards)

Experience

Essential

• Evidence of collaborative working
• Experience of working within a Clinical Governance framework

Desirable

• Post registration clinical experience

Skills

Essential

• Phlebotomy training or willingness to undertake
• Evidence of sensitivity and understanding of the needs of patients
• Working knowledge of NMC Code of Conduct, Confidentiality and Administration of Medicines

Desirable

• Working knowledge of Safeguarding Principles for children and adults

Safeguarding

Essential

• Ability to safeguard and promote the welfare of children and young people/vulnerable adults
• Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people/vulnerable adults whatever their life circumstances.
• Demonstrates understanding of safeguarding issues

Person Specification Qualifications Essential NMC Registered Nurse or NMC Registered Midwife Willing to work towards: DFSRH (Nationally recognised qualification in Contraception) And/or BASHH STIF Intermediate Desirable Recognised qualification in contraception and or sexual health (must be willing to work towards) Experience Essential Evidence of collaborative working Experience of working within a Clinical Governance framework Desirable Post registration clinical experience Skills Essential Phlebotomy training or willingness to undertake Evidence of sensitivity and understanding of the needs of patients Working knowledge of NMC Code of Conduct, Confidentiality and Administration of Medicines Desirable Working knowledge of Safeguarding Principles for children and adults Safeguarding Essential Ability to safeguard and promote the welfare of children and young people/vulnerable adults Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people/vulnerable adults whatever their life circumstances. Demonstrates understanding of safeguarding issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Cambridgeshire - Wisbech

Parkside clinic, North Cambs hospital,

Wisbech

PE13 3AB

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Cambridgeshire - Wisbech

Parkside clinic, North Cambs hospital,

Wisbech

PE13 3AB

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you Registered Children Nurse/Midwife/SCHPN qualified or equivalent and have Safeguarding training or experience?

Do you want a challenging but rewarding role working with various agencies?

Then this Multi-agency safeguarding hub (MASH) Health Practitioner role should interest you!

The MASH Health Practitioner will be a key member in the day to day running of the MASH health function provided by East of England Community Health and Care NHS Trust across Cambridgeshire and Peterborough.

As a key practitioner in the MASH you will be responsible for the collation and analysis of health information to contribute to multi-agency decision making to safeguard and protect children when referrals are received by Social Care.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 19th October 2026

Main duties of the job

You will synthesise and analyse health information to appropriately inform strategy meetings and MASH enquiry risk assessments within the MASH.

You will apply your professional judgement and help partner agencies to understand the health view when establishing risk and applying Local Authority thresholds to children and families.

You will work alongside co-located partner agencies collaboratively to share information and contribute to joint decision making for children and families at risk,

You will participate in the evaluation of MASH processes to ensure safe and appropriate information sharing within the MASH and across the wider health economy.

You will support with the collection and review of data to support the development and understanding of the Health MASH workload.

To ensure the maintenance of high standards of record keeping and documentation on cases where information has been shared.

To highlight concerns regarding practice to the appropriate named professional within the provider organisation or directly with the ICB Designated Nurse in the case of primary care.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8330916

Job locations

Cambridgeshire Constabulary Headquarters / Sand Martin House

Hinchingbrooke Business Park, Brampton Road

Huntingdon and Peterborough

PE29 6NP

United Kingdom

Job description

Job responsibilities

Job Purpose:

Respond to requests for health information within the MASH as per the memorandum of understanding, GDPR, Data Protection Act and Information Sharing Agreement to safeguard and protect children from significant harm.

Collate and analyse health information in relation to risk of significant harm to contribute to multi-agency decision making to safeguard and protect children.

Facilitate interpretation of health information in relation to safeguarding risks within own scope of practice.

Liaise with health colleagues/other health agencies where necessary and to support their attendance at strategy meetings for cases already open to them.

To actively gather, share information and participate in strategy discussions for cases that are not open to EEC currently.

Facilitate expert health advice/interpretation of health information where necessary to ensure health specific risk is fully understood and considered in decision making to safeguard children.

Signpost multi-agency colleagues to appropriate relevant health staff within the health system to seek information not readily available to EEC through SystmOne as necessary.

Support Service Lead in internal and multi-agency audits.

Liaise with health partners to share information and outcomes from MASH enquiries and Strategy meetings as appropriate.

Main Duties and Responsibilities

To manage and analyse highly complex information to appropriately inform strategy meetings and risk assessments within the MASH. East of England Health and Care NHS Trust: delivering excellence in children and young peoples health services.

Ensure the Named Professional/safeguarding team specialist nurses are aware of serious cases involving EEC and Datix system is utilised to consider learning within the Trust services.

Participate in MASH management meetings to ensure continued health contribution in the development of the MASH function.

To highlight concerns regarding practice to the appropriate named professional within the provider organisation or directly with the ICB Designated Nurse in the case of primary care.

Ensure the health team has access and share health records for children as per MASH Information Sharing Agreement and act as a conduit for information sharing between the health economy and MASH in the case of children and as appropriate parents, or carers.

Contribute to the evaluation of MASH processes from a health perspective to ensure safe and appropriate information sharing within the MASH and across the wider health economy.

To contribute to regular audit of referrals to Childrens Social Care from the Health System.

To maintain high standards of record keeping and documentation on cases where information has been shared.

To ensure regular safeguarding supervision is accessed as per the EEC Safeguarding Supervision Policy.

Communication

To establish good working relationships and work collaboratively with other agencies including social care, Police and other health care providers.

Participate in case and strategy discussions and inform decision making regarding thresholds and risk.

Contribute to the safe and effective running of the health contribution to the MASH service in a timely manner, utilising resources efficiently.

To promote effective safe communication networks between health agencies and social care.

To maintain a clear focus of healths role and offer professional challenge to support resolution of professional disagreements and disputes as needed.

Undertake Audit where required to assist the Service Lead in providing appropriate data to contribute to quality assurance of MASH activity.

Support the lead nurse to provide appropriate data as required by the MASH Operational group.

The post holder will receive safeguarding and clinical supervision from the within EEC Safeguarding Children Team and as required from the EEC Assistant Director of Safeguarding.

The post holder is expected to work in collaboration with multi-agency partners to promote effective information sharing and assessment to contribute to the safeguarding of children and vulnerable adults.

To maintain knowledge and expertise on local and national policy in relation to safeguarding children.

Ensures that own personal and professional development maintains a high level of expertise in relation to safeguarding children.

People Management

Maintaining own professional development and requirement to take part in appraisal and KSF process.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

It is a condition of your employment that you are currently registered with the NMC, and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by England

The post holder must participate in clinical and other audits as required

Participate in safeguarding supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Work collaboratively with partner agencies in maintaining good communication, joint working and providing advice on issues specific to health within the MASH.

Ensure that equality and diversity principles are integral to all activities

Job description Job responsibilities Job Purpose: Respond to requests for health information within the MASH as per the memorandum of understanding, GDPR, Data Protection Act and Information Sharing Agreement to safeguard and protect children from significant harm. Collate and analyse health information in relation to risk of significant harm to contribute to multi-agency decision making to safeguard and protect children. Facilitate interpretation of health information in relation to safeguarding risks within own scope of practice. Liaise with health colleagues/other health agencies where necessary and to support their attendance at strategy meetings for cases already open to them. To actively gather, share information and participate in strategy discussions for cases that are not open to EEC currently. Facilitate expert health advice/interpretation of health information where necessary to ensure health specific risk is fully understood and considered in decision making to safeguard children. Signpost multi-agency colleagues to appropriate relevant health staff within the health system to seek information not readily available to EEC through SystmOne as necessary. Support Service Lead in internal and multi-agency audits. Liaise with health partners to share information and outcomes from MASH enquiries and Strategy meetings as appropriate. Main Duties and Responsibilities To manage and analyse highly complex information to appropriately inform strategy meetings and risk assessments within the MASH. East of England Health and Care NHS Trust: delivering excellence in children and young peoples health services. Ensure the Named Professional/safeguarding team specialist nurses are aware of serious cases involving EEC and Datix system is utilised to consider learning within the Trust services. Participate in MASH management meetings to ensure continued health contribution in the development of the MASH function. To highlight concerns regarding practice to the appropriate named professional within the provider organisation or directly with the ICB Designated Nurse in the case of primary care. Ensure the health team has access and share health records for children as per MASH Information Sharing Agreement and act as a conduit for information sharing between the health economy and MASH in the case of children and as appropriate parents, or carers. Contribute to the evaluation of MASH processes from a health perspective to ensure safe and appropriate information sharing within the MASH and across the wider health economy. To contribute to regular audit of referrals to Childrens Social Care from the Health System. To maintain high standards of record keeping and documentation on cases where information has been shared. To ensure regular safeguarding supervision is accessed as per the EEC Safeguarding Supervision Policy. Communication To establish good working relationships and work collaboratively with other agencies including social care, Police and other health care providers. Participate in case and strategy discussions and inform decision making regarding thresholds and risk. Contribute to the safe and effective running of the health contribution to the MASH service in a timely manner, utilising resources efficiently. To promote effective safe communication networks between health agencies and social care. To maintain a clear focus of healths role and offer professional challenge to support resolution of professional disagreements and disputes as needed. Undertake Audit where required to assist the Service Lead in providing appropriate data to contribute to quality assurance of MASH activity. Support the lead nurse to provide appropriate data as required by the MASH Operational group. The post holder will receive safeguarding and clinical supervision from the within EEC Safeguarding Children Team and as required from the EEC Assistant Director of Safeguarding. The post holder is expected to work in collaboration with multi-agency partners to promote effective information sharing and assessment to contribute to the safeguarding of children and vulnerable adults. To maintain knowledge and expertise on local and national policy in relation to safeguarding children. Ensures that own personal and professional development maintains a high level of expertise in relation to safeguarding children. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with the NMC, and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by England The post holder must participate in clinical and other audits as required Participate in safeguarding supervision on a regular basis The post holder is required to participate in relevant emergency preparedness process for their team. Work collaboratively with partner agencies in maintaining good communication, joint working and providing advice on issues specific to health within the MASH. Ensure that equality and diversity principles are integral to all activities

Person Specification

Qualifications & Training

Essential

• Specialist Community Public Health Nurse/ RN (Child)/ RSCN (part 8 or 15)/RM/RMN
• Post registration training or experience in Safeguarding Children
• Up to date with Level 3 safeguarding children training as per the EEC mandatory guidance

Desirable

• Evidence of ongoing professional development regarding Safeguarding Children
• Evidence of staff supervision

Knowledge & Skills

Essential

• Competent in basic IT skills
• Competent SystmOne user
• Ability to work proactively across organisational and agency boundaries to promote the welfare of children and young people
• Confidence to challenge appropriately in difficult situations
• Understanding of the Children Act (1989 & 2004) and the National Service Framework for Children and Young People
• Expert knowledge of Working Together to Safeguard Children 2026
• Knowledge of acute and community children's health services
• Awareness and understanding of EEC safeguarding policies

Desirable

• Knowledge of legislation and all standards relevant to Safeguarding Children and Child Protection

Experience

Essential

• Knowledge of national and local safeguarding policies, guidance, and legislation
• Demonstrates excellent knowledge and understanding of child maltreatment and its impact on children and families
• Substantial experience in working with children and families where there are safeguarding and child protection concerns
• Significant experience of multi-agency working
• Experience in auditing practice

Desirable

• Experience in influencing and developing changes to policy and procedure across a service
• Experience in developing a safe organisational environment for children and young people

Person Specification Qualifications & Training Essential Specialist Community Public Health Nurse/ RN (Child)/ RSCN (part 8 or 15)/RM/RMN Post registration training or experience in Safeguarding Children Up to date with Level 3 safeguarding children training as per the EEC mandatory guidance Desirable Evidence of ongoing professional development regarding Safeguarding Children Evidence of staff supervision Knowledge & Skills Essential Competent in basic IT skills Competent SystmOne user Ability to work proactively across organisational and agency boundaries to promote the welfare of children and young people Confidence to challenge appropriately in difficult situations Understanding of the Children Act (1989 & 2004) and the National Service Framework for Children and Young People Expert knowledge of Working Together to Safeguard Children 2026 Knowledge of acute and community children's health services Awareness and understanding of EEC safeguarding policies Desirable Knowledge of legislation and all standards relevant to Safeguarding Children and Child Protection Experience Essential Knowledge of national and local safeguarding policies, guidance, and legislation Demonstrates excellent knowledge and understanding of child maltreatment and its impact on children and families Substantial experience in working with children and families where there are safeguarding and child protection concerns Significant experience of multi-agency working Experience in auditing practice Desirable Experience in influencing and developing changes to policy and procedure across a service Experience in developing a safe organisational environment for children and young people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Cambridgeshire Constabulary Headquarters / Sand Martin House

Hinchingbrooke Business Park, Brampton Road

Huntingdon and Peterborough

PE29 6NP

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Cambridgeshire Constabulary Headquarters / Sand Martin House

Hinchingbrooke Business Park, Brampton Road

Huntingdon and Peterborough

PE29 6NP

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

The Experts at Hand (EaH) model is designed to support children and young people across education and early years settings within Norfolk with a focus on strengthening universal and targeted provision and improving outcomes for children and young people with speech, language and communication needs.

The EaH model builds on local and national learning and aims to improve early identification, reduce escalation to specialist services, build workforce capability and support more inclusive educational environments.

The post holder will be key in implementing the aims of the Experts at Hand model within a defined geographical area. Working collaboratively with the Strategic Lead, Speech and Language Therapy Locality Leads and wider multidisciplinary partners, the post holder will support the development of an integrated universal, targeted and specialist speech, language and communication offer across education and community settings.

The role combines clinical expertise with workforce development, consultation, training, coaching, supervision and service improvement across the system. The post holder will work with the wider Speech and Language Therapy workforce to embed new ways of working that increase capacity, improve inclusion and strengthen early intervention.

The post holder will maintain a clinical caseload, providing assessment and intervention for children and young people with speech, language and communication needs where required.

Main duties of the job

To independently manage a caseload of pre-school and school age children who have speech, language and communication difficulties.

To undertake a range of assessments, both standardised and non-standardised, taking account of medical, social and educational factors, in order to make a differential diagnosis.

To plan, deliver and evaluate intervention following professional guidelines and agreed service standards including training of setting staff and families.

As part of that process, to be able to plan appropriate long term and short-term goals working towards transfer of care.

To undertake administrative duties connected with the caseload including maintenance of case notes and provision of written reports, following service standards.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job summary

This is a unique opportunity for an experienced Band 6 sister/charge nurse to gain further knowledge in integrated working and discharge planning.

The Integrated Discharge Team, based at the Luton & Dunstable Hospital, has an excellent reputation for playing a vital role in facilitating safe and effective management of complex discharges, covering the hospital 7 days a week. We have a well-rounded knowledge of community services available which means we can support clinical staff in creating appropriate referrals and ideally shortening length of stay.

We are an enthusiastic 'can do' team who enjoy new challenges and opportunities to develop our knowledge and skills. We work closely together and pride ourselves in being incredibly supportive of each other.

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 20.10.2026'.

Main duties of the job

To work in partnership with a range of multi-disciplinary and organisational teams withinboth the hospital and community settings. To ensure safe discharge for End-of-life patientsand those requiring Dept of Health Fast Track Funding.

To facilitate clear and effective communication between patients, relatives, carers, and professional colleagues to ensure seamless patient care. Ability to provide and receive sensitive patient medical information.

To enable patients and their families/carers to participate in their discharge planning, encouraging independence and choice.

To prescribe need for equipment in order to promote patient safety and enable staff to provide safe and effective care in the community setting.

To manage GP Liaison service by receiving telephone calls from referrers, taking a basic triage, and signposting to appropriate service.

To practice clinical supervision for team members with regular 1:1 sessions with delegatedmembers of the team.

To recognise difficulties that may arise associated with cross boundary working in relation tocomplex patient needs and the various pathways available.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job summary

To support the delivery of Newborn Health Screening in Luton & Bedfordshire. The post holder will work under the direction and supervision of the Senior Newborn Hearing Screener and the Local NHSP Manager. In Maternity, NNU, Outpatient clinics and Children Centres - possibly home visits. The work base will be in Luton and Dunstable Hospital's maternity Wing on Daisy Ward.

To offer screening to all babies to refer those with no clear response to the appropriate Audiological service, ensuring early intervention to support child development.

Post includes training as required, Mandatory Training, External Clinical Assessment, Annual E - Learning and a NVQ level 3 Diploma to be achieved within 2 years of recruitment.

To provide a full service and screen babies prior to discharge it will be necessary for the post holder to work weekends on a rotational basis approximately 1: 3 weekends. Annual leave is pro rata; service cover is a team priority. The team do not work Bank Holidays.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 20/10/2026)"

Main duties of the job

To ensure the daily calibration, safety, and security of equipment, reporting any problems to the Senior Screener and or NHSP Manager.

To identify which babies, require screening by using the Smart 4 Hearing Database and the Maternity database and by liaising with the ward staff. Basic IT Skills are required.

To organise and prioritise workload with colleagues to cover postnatal wards, Special Care Baby Unit (SCBU) Community Clinics and home visits, ensuring as many babies as possible have completed screening prior to discharge from hospital.

Able to report and handover any concerns of mother / baby's wellbeing. Data in put, e - referrals.

To organise and prepare for community clinics in order that babies are screened as early as possible.

To travel to other venues, set up and undertake NHSP screening in outpatient clinics and home visits on occasion.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

We are seeking an enthusiastic and experienced Resolution and Complaints Manager to join our Patient Experience team. This exciting role offers the opportunity to influence change across the Trust and improve patient experiences.

You will have previous NHS or healthcare experience, good knowledge of NHS complaints legislation, guidance and practice, and a strong patient-centred approach.

You will:

1. Lead and manage the Trust's resolution and complaints process, including all informal and formal complaints.
2. Liaise with, train and support managers and staff to ensure effective and timely resolution.
3. Ensure complaints are fully investigated in line with organisational and national requirements, with learning shared across the Trust to drive sustained improvement in patient care.
4. Develop and maintain systematic processes for timely reporting of resolution and complaints data, identifying learning and service improvements.
5. Work within the Patient Experience Team alongside the Patient Experience and Participation Manager as the overarching complaints management expert.
6. Support staff delivering the Patient Advice and Liaison Service (PALS).

If you are passionate about quality and want to be at the forefront of improving care for service users and their families, we look forward to receiving your application.

Join us in ensuring every voice matters and every patient experience counts.

Main duties of the job

The post holder has specific responsibility for the management of the resolution and complaints process within the Trust and will lead on the management of all informal and formal complaints within the Trust.

The post holder will manage, liaise, train and support managers and staff across the Trust, to ensure a seamless resolution process for any informal or formal complaints that are raised against the Trust.

The post holder will ensure that all complaints (informal and formal) are fully investigated in line with organisational and national requirements. They will facilitate the sharing of learning from all complaints across the organisation to ensure sustained change and improvement to patient care.

The post holder will be responsible for producing a systematic process for timely reports around data from complaints and will ensure that learning and service improvement is identified.

This role will be part of the patient experience team and incorporates working with the Patient Experience & Participation Manager and being the overarching expert managing all informal and formal complaints. The role will lead the Patient Experience Advisors who support Patient Advice and Liaison Service (PALS) on a daily basis.

Should we receive a high number of applications, we reserve the right to close the vacancy after 12/10/2026

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

An exciting opportunity has arisen within the Integrated District Nursing Service.

Are you an experienced and compassionate nurse ready to take the next step in your career?

We are looking for an Integrated District Nursing Sister looking for a new challenge.

Keen to work with motivated caring staff.

If you are an experienced, dynamic enthusiastic Nurse and are able to utilise sound clinical decision making to provide evidence based treatment and care planning in response to clinical assessment, we would like to hear from you.

In Luton we are looking for a dynamic, motivated Band 6 Nurse to caseload manage within an integrated team with a strong ethos of quality care provision.

This role will give you the opportunity to assist with the development of Integrated Community Nursing within Luton.

This role requires you to hold a UK driving licence and have access to a vehicle.

Our service works from 8am - 6pm, 7 days a week on a rota basis.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 16/10/2026)"

Main duties of the job

To support the provision of Community Nursing care within the Integrated Community Nursing Team, providing scheduled and unscheduled care to the house bound population of Luton.

To manage a defined caseload of patients

To prevent avoidable hospital admissions by providing a holistic assessment, care planning, implementation and evaluation of patient care packages to meet the individual needs of the patient in accordance with Trust guidelines.

To provide clinical leadership within the Community Nursing Service

To organise and coordinate the overall care to meet clients' care needs, which may be complex involving other professionals and agencies in an integrated and co-ordinated way.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.