Job description

Job responsibilities

• Process repeat and acute prescription requests in line with practice policies and prescribing protocols.
• Ensure prescriptions are accurately prepared and authorised within agreed timescales.
• Identify and escalate medication queries, prescribing issues and patient safety concerns to the appropriate clinician.
• Monitor medication review dates and ensure patients are recalled when reviews are due.
• Act as a point of contact for patients, pharmacies and healthcare professionals regarding prescription enquiries.
• Support and provide guidance to members of the prescriptions team.
• Assist in reviewing and improving prescribing administration processes.
• Support medicines optimisation initiatives and prescribing audits.
• Process medication-related correspondence received from hospitals and other healthcare providers in accordance with practice protocols.
• Maintain accurate patient records using the practice clinical system.
• Contribute to quality improvement activities and prescribing safety reviews.
• Comply with all information governance, confidentiality and safeguarding requirements.
• Provide day-to-day supervision and support to prescription clerks.
• Assist with training, induction and ongoing development of prescription staff.
• Monitor workload distribution within the prescriptions team.
• Support the implementation and review of prescribing procedures.
• Escalate concerns, incidents or risks to management promptly.
• Assist in developing standard operating procedures relating to prescribing administration.
• Work closely with the practice pharmacist, pharmacy technicians and clinicians.
• Support medicines optimisation initiatives.
• Identify patients requiring medication reviews and recall activities.
• Assist with audits relating to prescribing safety, high-risk medications and prescribing performance.
• Monitor compliance with prescribing protocols and guidelines.
• Support reduction of prescription waste through patient education and appropriate administration processes.

Person Specification

Experience

Essential

• Previous experience working within a GP practice prescribing or medicines management environment.
• Experience processing repeat prescriptions using EMIS Web.
• Experience handling confidential patient information.
• Experience managing a busy workload and competing priorities.

Desirable

• Experience supervising or mentoring administrative staff.
• Experience supporting prescribing audits or quality improvement projects.
• Knowledge of Electronic Prescription Service (EPS).
• Understanding of medicines optimisation and prescribing safety initiatives.

Qualifications

Essential

• Good standard of general education (GCSEs or equivalent including English and Maths).
• Evidence of continuous professional development.

Desirable

• Qualification in medicines management or healthcare administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eastham Group Practice

Address

Eastham Group Practice

Treetops Primary Healthcare Centre

47 Bridle Road

Bromborough, Wirral

Merseyside

CH62 6EE

United Kingdom

Employer's website

https://easthamgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients and their families are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognizing the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication within the practice environment and with external stakeholders.

Act as an advocate for patients and colleagues.

Ensure awareness of sources of support and guidance for patients, relatives and work colleagues, for example the complaints department etc. and provide information in an acceptable format, recognising any difficulties and referring where appropriate.

Motivate staff to achieve personal and departmental targets and standards.

To work as part of a wider team to ensure that the care of people living with Frailty is based on relevant best practice guidance including, NSFs and NICE guidance and ICB policies.

Analytical Tasks

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.

Review and process data using accurate SNOMED codes in order to ensure easy and accurate information retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases.

Understand responsibility of self and others to the practice and primary care trust regarding the Freedom of Information Act.

Present clinical data and information to the MDT team to agree patient pathway

Physical Skills

Able to travel across sites and South Wirral footprint.

Work is physically challenging and will include physical examination of patients, lifting and handling of patients and equipment.

Undertake a range of diagnostics including ECG and phlebotomy and near patient testing as appropriate.

Keyboard skills; knowledge of electronic care records and mobile working, databases, spreadsheet, email, word processing, presentation, email,Internet,Intranet and clinical software systems

Responsibility for Patient Care

Recognise and work within own competence and professional code of conduct as regulated by the HCPC.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritize, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to NSF, NICE guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilize the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.

Evaluate patients response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organisation.

Contribute to the appraisal of the performance of the team, providing feedback as appropriate

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.

Clinical Practice Specific:

Clinically examine and assess patient needs from a physiological and psychological perspective, and develop person centered and holistic plans of clinical care accordingly.

Assess, diagnosis, plan, implement and evaluate interventions-treatments for patients with complex needs seeking advice as appropriate.

Prescribe and review medication within personal ability for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

Work with patients in order to support compliance with and adherence to prescribed treatments.

Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care and working with our multiple stakeholders to ensure best patient care, ensuring patients receive the right care at the right time.

Support patients and their families to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.

Assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health.

Person Specification

Qualifications

Essential

• Advanced Nurse Practitioner OR HCPC Registered Paramedic
• Educated to degree-diploma level in Paramedicine or equivalent experience
• Driving Licence

Desirable

• Non Medical prescribing

Experience

Essential

• Accountability of own roles and other roles in primary care setting
• Highly developed knowledge of illness and injury presentation
• Clinical governance in primary care setting
• Experience of working with frail and elderly people
• Local and National health policy
• Experience of managing acute illness presentations
• Up to date Professional Development portfolio

Desirable

• Minimum 2 years post registration experience in clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Healthier South Wirral

Address

Eastham Group Practice

47 Bridle Road

Bromborough

Wirral

Merseyside

CH62 6EE

United Kingdom

Employer's website

https://healthiersouthwirralpcn.co.uk/ (Opens in a new tab)