Job description

Job responsibilities

Job Description GP Receptionist/Administrator

The Elgin Clinic is looking for an experienced, friendly and motivated GP Receptionist/Administrator to join our busy and supportive practice team.

The successful candidate will be responsible for providing an efficient, professional and welcoming service to patients, visitors and healthcare professionals. As an important member of the practice team, you will help ensure the smooth day-to-day running of the surgery while delivering a high standard of patient care.

The role involves a combination of reception and administrative responsibilities, including answering telephone calls, booking and managing appointments, dealing with patient enquiries, processing prescription requests and directing patients to the most appropriate healthcare professional or service.

Administrative duties will include managing incoming correspondence, scanning and filing clinical documents, updating patient records, processing emails and completing general administrative tasks accurately and efficiently.

You will work closely with GPs, nurses, healthcare professionals and other members of the practice team to ensure patients receive a timely, caring and professional service.

The successful candidate must be able to manage competing priorities, work effectively under pressure and handle sensitive or challenging situations with patience, empathy and professionalism. Maintaining patient confidentiality and following practice policies and procedures will be essential.

Previous experience working in a GP reception role is essential. Applicants should have good IT skills, excellent communication and organisational abilities, and a sound understanding of the demands of working in a busy GP practice.

We are looking for someone who is reliable, flexible, proactive and enjoys working as part of a team. At The Elgin Clinic, we value teamwork, mutual support and a positive working environment where everyone contributes to delivering the best possible care to our patients.

Person Specification

Experience

Essential

• Previous experience working as a receptionist or administrator in a GP practice is essential.
• Experience using SystmOne clinical software is essential.
• Good understanding of GP practice procedures, appointment booking systems and patient administration.
• Excellent communication and interpersonal skills, with a friendly and professional approach to patients.
• Strong organisational skills and the ability to multitask in a busy GP practice.
• Confident IT skills and the ability to maintain accurate patient records.
• Ability to work independently and as part of a team.
• Ability to remain calm under pressure and deal with challenging situations professionally and sensitively.
• Good understanding of patient confidentiality, data protection and GDPR.
• Reliable, punctual and flexible, with a positive attitude towards work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elgin Clinic

Address

The Elgin Clinic

40 Elgin Avenue

London

W9 3QT

United Kingdom

Employer's website

https://www.elginclinic.nhs.uk/ (Opens in a new tab)