Job summary

Fenland Group Practice is looking for a motivated, friendly, and professional Receptionist to join our busy Ramsey branch. This is a vital front-line role and an excellent opportunity for someone who enjoys helping people, working as part of a team, and making a positive difference to patients' experiences.

Main duties of the job

This role will include welcoming patients and visitors to the practice, managing incoming telephone calls and patient enquiries, booking, amending, and cancelling appointments, taking appointment requests from patients for triage by our clinical team. Handling sensitive and confidential information appropriately, supporting clinicians and administrative colleagues with general administrative tasks and maintaining a professional and caring approach at all times.

About us

Fenland Group Practice has four sites based in Doddington, Wimblington, Manea and Ramsey.

As the first point of contact for patients, you will play a key role in delivering excellent customer service while supporting the smooth running of the practice.

Job summary

Are you passionate about improving the lives of older people and helping them remain safe, independent and well at home? We are looking for an enthusiastic and compassionate Frailty Nurse to join our team and make a real difference to some of our most vulnerable patients.

This is a community-focused role, working primarily with patients who are housebound or find it difficult to attend the surgery. Through proactive home visits, you will carry out comprehensive frailty assessments, develop personalised care and support plans, identify unmet needs, and coordinate care with families, carers and partner organisations.

The role is focused on prevention, helping patients stay healthier for longer and reducing avoidable hospital admissions by identifying risks early, supporting self-management where appropriate, and ensuring patients have the right care in place at the right time. You will have the opportunity to build meaningful relationships with patients and play a key role in improving their quality of life.

At Fenland Group Practice, we are committed to delivering proactive, person-centred care and investing in innovative services that support our local population. This is an exciting opportunity to help shape and develop our frailty service, giving you the autonomy to make a genuine impact while being supported by experienced colleagues across the wider multidisciplinary team.

Main duties of the job

This role offers the opportunity to deliver proactive, person-centred care to some of our most vulnerable patients in their own homes. You will undertake home visits for patients who are housebound or who struggle to access GP services, providing holistic assessment, care planning and ongoing support.

Your work will include managing acute and chronic health needs, undertaking long-term condition reviews, supporting patients living with frailty, coordinating care with the wider multidisciplinary team, and helping patients and families navigate health and social care services. You will also play an important role in advance care planning and end of life care discussions, ensuring patients' wishes are understood and respected.

A key aspect of the role will be working closely with carers, identifying support needs and connecting patients and families with appropriate community resources. Through proactive intervention, early identification of deterioration and personalised care planning, you will help improve patient outcomes, enhance quality of life and reduce avoidable hospital admissions.

About us

Fenland Group Practice is a large, forward-thinking GP practice serving communities across Cambridgeshire. We are committed to delivering high-quality, patient-centred care and continually look for innovative ways to improve services for our patients.

Our multidisciplinary team includes GPs, nurses, paramedics, healthcare assistants, care coordinators, social prescribers and administrative colleagues who work together to provide excellent care. We are proud of our supportive culture, where teamwork, compassion and mutual respect are at the heart of everything we do.

We are passionate about proactive healthcare, particularly for patients who are vulnerable, living with long-term conditions or at risk of hospital admission. As a result, we are continually developing services that help patients receive the right care at the right time.

We recognise that our staff are our greatest asset and are committed to creating a positive working environment where people feel valued, supported and able to develop their skills. This is an exciting opportunity to join a practice that encourages innovation, embraces change and empowers staff to make a genuine difference to patients and the wider community.

Job summary

Are you passionate about patient care and making a real difference in your local community? Fenland Group Practice is looking for a motivated and compassionate Healthcare Assistant to join our friendly and supportive team.

This is a varied and rewarding role, supporting patients across a wide range of healthcare needs while working alongside an experienced multidisciplinary team. You will play an important part in delivering high-quality patient care, undertaking a range of clinical duties such as health checks, monitoring long-term conditions, phlebotomy, NHS Health Checks, wound care support and other delegated clinical activities.

As a large, forward-thinking practice, we are committed to providing proactive, patient-centred care and continually developing our services to meet the needs of our population. You will have the opportunity to work with patients of all ages, build meaningful relationships and contribute to improving health outcomes across our communities.

Main duties of the job

As a Healthcare Assistant, you will be a key member of the clinical team, supporting the delivery of safe, effective and patient-centred care across the practice. You will work closely with nurses, GPs and other healthcare professionals to provide a range of clinical services and support patients in managing their health and wellbeing.

The role includes undertaking a variety of clinical procedures such as phlebotomy, NHS Health Checks, blood pressure monitoring, ECGs, health promotion activities and other delegated duties appropriate to your training and competence. You will support the monitoring of patients with long-term conditions and contribute to preventative healthcare initiatives.

You will have regular contact with patients, providing a welcoming and professional experience while promoting healthy lifestyles and supporting patients to access the most appropriate services. The role also involves maintaining accurate clinical records, ensuring equipment is appropriately maintained and stocked, and contributing to the smooth running of clinics.

This is an excellent opportunity for someone who enjoys working as part of a busy multidisciplinary team, is passionate about delivering high-quality patient care and wants to develop their skills within a progressive and supportive general practice environment.

About us

Fenland Group Practice is a large, forward-thinking GP practice serving a diverse population across multiple sites in Cambridgeshire. We are proud of our strong focus on patient-centred care, innovation and continuous improvement, always striving to deliver the best possible care for our community.