Job description

Job responsibilities

Reception duties include the following:

To meet and greet patients, visitors and members of the public in a courteous and helpful manner, whether in person or via the telephone.

To direct patients to the appropriate service and ensure enquiries are dealt with quickly and efficiently.

To offer general administrative assistance to the Practice Team.

Facilitate communication between patients, members of the primary health care team and other associated healthcare agencies.

Duties may vary under the direction of the Practice Manager and Reception Manager, depending on workload and staffing levels and may include the following:

• Processing appointment requests via Accurx Triage and over the telephone
• Operating a repeat prescriptions request system according to Practice guidelines.
• Taking messages and recording requests for visits and telephone consultations, ensuring callers are directed to the relevant professional.
• Handling and distributing both incoming and outgoing mail.
• Maintaining records and filing paperwork.
• Computer data entry, allocation and collation; processing and recording information.
• Registering and deducting patients.
• Data processing, photocopying, filing and scanning
• Attend Practice meetings when required.
• Attend relevant training courses, both in-house and externally to develop expertise.
• Assist in opening and locking-up when required and maintaining security of the Practice premises.
• Keeping the reception area free from obstructions.

Person Specification

Experience

Essential

• Good communication both written and oral
• Clear and polite telephone manner
• Basic IT skills
• Ability to work independently and as part of a team

Desirable

• Previous Receptionist experience
• Previous experience using EMIS and Docman
• We will consider inexperienced candidates as full training will be given.

Qualifications

Essential

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firs House Surgery

Address

Station Road

Histon

Cambridge

CB24 9NP

United Kingdom

Employer's website

https://www.firshouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Responsible to: Administration - Practice Manager, Clinical - Lead Practice Nurse

Location: Firs House Surgery and 42 Telegraph Street

Salary: £12-83 13.24 (depending on experience)

Hours: Wednesday, Thursday and Friday 8:30 17:00 (with 1 hour for lunch)

Job Summary

Working under the direct supervision of the HCA and Nurse teams and strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture and near patient testing to obtain blood samples from patients as directed by other members of the clinical team.

Main Duties and Responsibilities

1. Ensuring that the patient is as comfortable and relaxed as possible and confirming their consent to the collection of a blood sample

2. Collection of sample(s) of blood in accordance with training and procedures

3. Ensuring samples are stored in appropriate containers

4. Accurate, legible labelling of all samples to confirm patient identity

5. Checking patient identification against clinician request and confirming with patient whenever possible

6. Recording collection of blood sample in patient record in accordance with practice procedure

7. Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.

8. Ensuring that anomalies are reported to a senior member of staff

9. Notifying the appropriate clinician of any significant patient issues

10. Liaising with and assisting members of the administrative team

11. Prepare and maintain environments and equipment before, during and after patient care interventions

12. Assist in raising awareness of health and well-being, where appropriate

13. Give accurate and appropriate information to patients and groups within own competence

14. To gain the underpinning knowledge and practical skills to administer basic life support if necessary

15. Chaperone and assist patients where appropriate according to practice policy

16. Support the HCA and Nurse team for various tasks if and when required.

17. Support the nursing team, as required

18. Undertake administrative duties, as required of the position

19. Participate in practice learning and events etc.

Other

20. Undertake induction training and further training (courses, in house, online etc). Once competent take part in training new staff.

21. Attend Nursing and other meetings as requested

22. Recognise personal and professional boundaries and work within the Practice

23. Confirm to all protocols and procedures in the Practice.

24. To undertake any further training as identified by the Practice.

25. Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.

26. Employees must comply with the provisions of The Health and Safety at Work Act 1974 and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work. Employees are also required to cooperate with their employer to enable them to perform or comply with any statutory provisions. The Practices efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees.

27. To understand, comply with and promote Practices safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all.

28. To maintain the confidentiality about clients, staff and other Practice business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.

29. To maintain awareness of risk and to take personal responsibility for ensuring that the practice is not unnecessarily exposed to risk. To report any issues or concerns relating to risk and the effectiveness of the Practices risk management arrangements.

30. Work within, promote and implement the practice confidentiality and information security policies and report to line manager, or other appropriate person, in the event of awareness of bad practice.

31. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

a. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

b. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

c. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

32. Where appropriate carry out tasks required as part of special projects.

33. Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or deputy practice manager.

34. Must have a clean driving licence and access to a car.

Person Specification

Experience

Essential

• Understanding of skills required for team working
• Evidence of ability to prioritise and manage workload

Desirable

• Experience of working in a Primary Care Environment
• Experience of using a clinical system (SystmOne)

Qualifications

Essential

• Venepuncture course from a hospital or accredited body.

Desirable

• NVQ level 2 or equivalent.

Competencies & Qualities

Essential

• Ability to perform venepuncture
• Knowledge of blood tube requirements and the importance of it.
• Knowledge of Hygiene and infection control procedure
• Ability to communicate with patients, staff and other professionals.
• Ability to work on own initiative as well as part of a team.
• Good verbal, presentation and written skills and ability to communicate concisely and effectively.
• A motivational, flexible and problem solving approach
• Reliable & Punctual
• Excellent organisational skills.
• Flexible
• Commitment, determination and resilience

Desirable

• Competent to work without supervision and able to identify the correct blood tubes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firs House Surgery

Address

Station Road

Histon

Cambridge

CB24 9NP

United Kingdom

Employer's website

https://www.firshouse.com/ (Opens in a new tab)