Job description

Job responsibilities

The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Provide an excellent standard of customer service on the reception desk

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS Web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and noticeboards

p. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

f. Order and monitor stationery supplies

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• EMIS

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Competent in the use of Office and Outlook
• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Five Oaks Family Practice

Address

47 Graham Street

Beswick

Manchester

M11 3BB

United Kingdom

Employer's website

https://fiveoaksfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Provide an excellent standard of customer service on the reception desk

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS Web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and noticeboards

p. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

f. Order and monitor stationery supplies

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• EMIS

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Competent in the use of Office and Outlook
• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Five Oaks Family Practice

Address

47 Graham Street

Beswick

Manchester

M11 3BB

United Kingdom

Employer's website

https://fiveoaksfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core Responsibilities of the Practice Nurse

The Practice Nurse plays a key role in delivering safe, effective, and evidence-based nursing care within general practice. Responsibilities include:

1. Infection Prevention and Control (IPC)
   • Support the IPC Lead and work in accordance with the practice IPC Policy.
2. Patient Assessment and Consultation
   • Undertake holistic assessments of patient needs through consultation with patients and, where appropriate, their families and carers.
3. Long-Term Condition (LTC) Management
   • Contribute to the management of long-term conditions, participating in quality improvement and assurance initiatives.
4. Care Management for Frail and Housebound Patients
   • Develop, implement, and embed effective care management programmes for frail, elderly, and housebound patients.
5. Public Health, Screening, and Health Promotion
   • Support public health and screening programmes, including immunisations, vaccinations, and cervical screening.
   • Provide opportunistic health promotion advice to patients.
6. Population Health Management
   • Embed population health approaches within practice to reduce health inequalities and improve patient access.
7. Evidence-Based Clinical Care
   • Deliver routine nursing care in line with current evidence-based practice, national guidance, and local protocols, including those from National Institute for Health and Care Excellence (NICE) and relevant National Service Frameworks.
8. Education and Support
   • Support and mentor new-to-practice nurses and other healthcare professionals.
   • Educate and empower patients and their families to self-manage their conditions.
9. Clinical Audit, Research, and Governance
   • Participate in clinical audits and research activity.
   • Support the development, review, and updating of practice protocols, guidelines, and procedures.
   • Contribute to the full spectrum of clinical governance.
10. Working to Protocols and Scope of Practice
    • Work within national and local protocols.
    • Recognise professional boundaries and refer patients appropriately when required.
11. Enhanced and Additional Services
    • Support delivery of enhanced services and other commissioned service requirements.
    • Lead public health campaigns (e.g. flu clinics).
    • Provide travel health advice services.
12. Safeguarding and Legal Compliance
    • Adhere to current legislation and practice policies relating to Safeguarding Adults and Children.
13. Incident Management and Complaints
    • Participate in the management of patient complaints when required.
    • Contribute to learning from incidents and near-miss events.
14. Mandatory Training and Appraisal
    • Complete all mandatory training and induction requirements.
    • Participate in annual appraisal and ongoing performance review.
15. Clinical Record Keeping and Coding
    • Maintain accurate, contemporaneous clinical records in line with legislation and best practice.
    • Use SNOMED CT coding effectively.
16. Practice Targets and Registers
    • Contribute to achievement of practice targets, including the Quality and Outcomes Framework (QOF).
    • Maintain chronic disease registers and effective call/recall systems.
17. Clinical Skills and Direct Patient Care
    • Provide wound care, including ulcer care and Doppler assessments.
    • Chaperone patients when required.
    • Support the team in managing clinical emergencies.
18. Teamwork and External Liaison
    • Liaise with external services and agencies to ensure appropriate patient support, particularly for vulnerable patients.
    • Maintain a clean, safe, and effective working environment at all times.

Additional Duties The Practice Nurse may be required to undertake additional duties appropriate to the role, depending on service needs, workload, and staffing levels.

Person Specification

Experience

Essential

• Experience of chronic disease management
• Experience of working in a primary care environment Experience of working as a practice nurse

Disclosure and Barring service check

Essential

• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

Essential

• Registered Nurse Post graduate diploma or degree (other)

Desirable

• Travel Medicines Immunisations (routine, childhood and travel)
• Womens health (cervical cytology and contraception etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Five Oaks Family Practice

Address

47 Graham Street

Beswick

Manchester

M11 3BB

United Kingdom

Employer's website

https://fiveoaksfamilypractice.co.uk/ (Opens in a new tab)