Job description

Job responsibilities

Job responsibilities

Reception

• Manage appointment requests both face to face, over the telephone and via online methods
• Receive patients and deal with their queries
• Provide information to patients, including test results
• Deal with general enquiries from hospitals and other external agencies
• Respond to requests from clinicians and staff using organisation systems
• Arrange patient services e.g chaperones, interpreters, hospital transport as needed
• Process correspondence via email, post and file information accordingly
• Process new registrations and changes of address
• Follow systems for receiving, updating and handling confidential patient records
• Liaise with Practice Team to ensure resolution of I.T or security issues
• Follow daily protocols for the secure opening and closing of the Practice

General

• General admin duties
• Promote and maintain standards relating to CQC including Health and Safety
• Support equality, diversity and the rights of patients and carers
• Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice
• Promote the good reputation of the Practice
• Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements
• Work in accordance with Practice protocols
• Participate in the annual appraisal process

Person Specification

Experience

Essential

• Experience of working in a customer facing role

Desirable

• Experience of working in a medical practice
• Experience of working in the health service

Knowledge & Skills

Essential

• Proficient in keyboard skills and IT
• Excellent communication skills
• Excellent telephone manner
• Good organisational skills
• Good listening skills
• Able to work as part of a team
• Able to work without close supervision
• Able to work well under pressure
• Tactful and diplomatic
• Good timekeeper
• Able to use own initiative
• Approachable
• Willingness to ask questions and find out information
• Conscientious

Desirable

• Familiar with medical terminology
• Familiar with clinical IT packages such as Emis web and Docman
• Current driving license

Qualifications

Essential

• Good standard of general education (GCSE O levels at Grade A-C) or equivalent.
• Good standard of numeracy & literacy

Desirable

• NVQ3/RSA3/AMSPAR or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fownhope Medical Centre

Address

Common Hill Lane

Hereford

Herefordshire

HR1 4PZ

United Kingdom

Employer's website

https://www.fownhopesurgery.nhs.uk/ (Opens in a new tab)