Job description

Job responsibilities

Job Summary

Responsible for providing operational leadership across multiple primary care services, ensuring outstanding service delivery, workforce performance, contractual compliance, and continuous improvement. Leading the development, mobilisation and optimisation of new and existing services, while ensuring high-performing teams are engaged, supported and aligned to organisational objectives and patient outcomes.

Key Achievements Focus

Workforce leadership and performance management.

Service performance improvement and KPI delivery.

Mobilisation of new healthcare services.

Change management and organisational development.

Stakeholder engagement and partnership working.

Contract management and service optimisation.

Quality improvement, governance and compliance.

Strategic planning and operational leadership.

HR and Workforce Management

Oversee workforce planning, recruitment, onboarding, induction and retention activities to ensure services are appropriately staffed and resourced.

Manage employee performance through regular one-to-ones, appraisals, objective setting and performance reviews, promoting a culture of accountability and continuous development.

Provide day-to-day leadership and people management for multidisciplinary teams, maintaining high levels of staff engagement, wellbeing and productivity.

Ensure organisational compliance with employment legislation, HR policies and best practice workforce standards.

Oversee annual leave, absence management, staff rotas and workforce deployment to maintain safe and effective service delivery.

Monitor mandatory and statutory training compliance, identifying training needs and implementing development plans to address gaps in skills and knowledge.

Work flexibly to provide service delivery and people management during evenings and weekends as required.

Support organisational change initiatives, embedding new ways of working and promoting a positive culture during periods of transformation.

Service Performance and Operational Management

Oversee the operational delivery of primary care and healthcare services, ensuring performance targets, contractual requirements and service level agreements are consistently achieved.

Develop and implement performance monitoring frameworks, using data and intelligence to drive service improvement and operational efficiency.

Maintain systems to ensure adequate stock control for service delivery and within the office

Produce and present regular performance reports, dashboards and utilisation data for senior management and Board-level review.

Analyse service demand, capacity and workforce utilisation to inform decision-making and maximise resource effectiveness.

Manage equipment maintenance and renewal as required for the office environment and service delivery

Investigate service issues, complaints and operational challenges, implementing corrective actions and continuous improvement initiatives.

Ensure robust monitoring systems are in place to track patient pathways, referrals, diagnostics and clinical administration processes.

Drive improvements in service quality, patient experience and operational effectiveness through audit, review and performance management processes.

Service Development and Mobilisation

Support the design, implementation and mobilisation of new healthcare services, ensuring effective project planning, stakeholder engagement and delivery against agreed objectives.

Support the development of business cases and service proposals to support organisational growth, transformation programmes and new models of care.

Support the integration of new workforce roles and service models into primary care settings, ensuring sustainable implementation and measurable outcomes.

Support the identification of opportunities for service expansion, innovation and transformation in response to local population needs and NHS priorities.

Performance Improvement and Governance

Establish and maintain effective governance arrangements, policies and operational procedures to support safe, high-quality service delivery.

Lead organisational safeguarding processes, ensuring compliance with legislative and regulatory requirements.

Conduct audits, service reviews and quality improvement activities to identify risks, opportunities and areas for enhancement.

Ensure compliance with Information Governance, GDPR, Health and Safety, Infection Prevention and Control, and organisational governance frameworks.

Monitor organisational risks and contribute to business continuity and disaster recovery planning.

Information, Systems and Reporting

Provide operational oversight of clinical and administrative systems, including EMIS, Docman and associated digital platforms.

Develop streamlined processes and workflows that improve efficiency, data quality and service performance.

Ensure data accuracy, confidentiality and regulatory compliance across all organisational systems.

Produce meaningful management information and performance reports to support strategic and operational decision-making.

Support digital transformation initiatives and the adoption of new technologies across services.

Financial and Contract Management

Support budget management and financial planning processes, ensuring services operate within agreed financial parameters.

Monitor service activity, workforce utilisation and expenditure to identify efficiencies and mitigate financial risks.

Support contract management activities, working with commissioners and partner organisations to ensure delivery against contractual obligations.

Support procurement exercises, contract negotiations and service reviews to achieve value for money and improved outcomes.

Care Quality Commission:

Be cognisant of compliance with the CQC 5 key lines of enquiry across all service areas

Participate in the CQC self-assessment and action planning where appropriate and necessary

Support staff through any inspection visits from CQC

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, member practices, staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data

Keep up to date with IG and GDPR legislation

Health and Safety

The post-holder will implement and work alongside the Business Manager on the full range of promotion and management of their own and others health, safety and security as defined in the organisations Health and Safety policy and the Infection Control policy and published procedures.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional development

Commit to the vision of GP Health Connect and in doing so fully utilise their skills and experience to support the strategic objectives of the Federation; be a role model for the values of the Federation in all activities and interactions

Be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post

Undertake statutory and mandatory training as well as role specific training deemed appropriate by the organisation

Quality

The post-holder will strive to maintain quality within the organisation, and will:

Alert other team members to issues of quality and risk

Develop and maintain effective working relationships with colleagues and individuals in other agencies

Effectively manage own time, workload and resources

Act corporately as a member of the team and take a shared responsibility for the development of strategy, effectiveness and culture of the team and the Federation

Communication:

• Communicate effectively with other team members, shareholders, contract holders, subcontractors, practice managers, patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Knowledge

Essential

• Sound understanding of HR policies, employment legislation and people management principles.
• Knowledge of workforce performance management methodologies.
• Understanding of quality improvement and service evaluation techniques.
• Knowledge of safeguarding responsibilities and requirements within healthcare settings.
• Understanding of data protection legislation, GDPR and Information Governance.
• Knowledge of Health and Safety legislation and risk management processes.
• Understanding of governance frameworks and organisational compliance requirements.
• Knowledge of service planning, operational delivery and performance monitoring.

Desirable

• Knowledge of NHS contractual frameworks and commissioning arrangements
• Understanding of Primary Care, Community Services and wider NHS structures
• Knowledge of service transformation and change management methodologies
• Understanding of NHS Long Term Plan priorities and integrated care models

Skills and Competencies

Essential

• Leadership and People Management
• Strong leadership skills with the ability to motivate, coach and develop teams.
• Ability to manage employee performance constructively and effectively.
• Ability to build a positive, inclusive and high-performance culture.
• Ability to manage difficult conversations and resolve employee relations issues professionally.
• Strong influencing and negotiation skills.
• Performance and Operational Management
• Ability to develop, monitor and improve service performance.
• Strong analytical and problem-solving skills.
• Ability to identify risks and implement mitigating actions.
• Strong organisational skills with the ability to manage multiple workstreams simultaneously.
• Ability to proactively identify opportunities for continuous improvement.
• Excellent attention to detail and commitment to quality standards.
• Service Development and Change Management
• Ability to support service redesign and operational transformation.
• Ability to evaluate existing processes and implement improvements.
• Ability to lead change and support staff through periods of transition.
• Strong stakeholder management skills.
• Communication and Relationship Management
• Excellent verbal and written communication skills.
• Ability to communicate complex information to a range of audiences.
• Ability to prepare high-quality reports, business cases and presentations.
• Strong interpersonal skills with the ability to build credible relationships at all levels.
• Ability to manage sensitive and confidential information appropriately
• Digital and Information Management
• Proficient in Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
• Experience using healthcare or workforce management systems.
• Ability to analyse data and produce meaningful performance reports.
• Strong understanding of information governance requirements.
• Personal Attributes
• Positive, professional and proactive approach.
• Highly motivated and self-managing.
• Resilient and able to remain calm under pressure.
• Strong commitment to delivering excellent patient and staff experience.
• Flexible and adaptable to changing organisational priorities.
• Demonstrates integrity, accountability and confidentiality at all times.
• Able to work independently and as part of a senior management team.
• Committed to equality, diversity and inclusion.
• Other Requirements
• Ability to travel across service locations as required.
• Willingness to work flexibly to meet the needs of the organisation.
• Commitment to ongoing professional development.
• Enhanced DBS clearance

Desirable

• Service Development and Change Management
• Experience working within complex partnership environments
• Digital and Information Management
• Experience of EMIS, Docman or similar clinical systems.
• Experience of workforce reporting systems and dashboard development

Qualifications

Essential

• Educated to degree level or equivalent experience in Healthcare
• Management, Business Management, Human Resources, Public Administration or a related field.
• Evidence of continual professional development.
• GCSE (or equivalent) in English and Mathematics.

Desirable

• Management qualification (ILM Level 5 or above, CMI, CIPD or equivalent).
• Project Management qualification (Prince2, Agile or equivalent).
• NHS Leadership Academy qualification or similar leadership development programme.

Experience

Essential

• Significant experience in operational management within healthcare, primary care, NHS, public sector or a complex service environment.
• Experience of leading and managing multidisciplinary teams.
• Proven experience of performance management, including conducting appraisals, performance reviews and managing staff objectives.
• Experience of workforce planning, recruitment, induction and staff development.
• Experience of monitoring and reporting service performance against KPIs, targets and contractual requirements.
• Experience and understanding of working within set budgets.
• Experience of implementing service improvements and operational change initiatives.
• Experience of developing and maintaining effective relationships with a wide range of stakeholders.
• Experience of managing complaints, investigations and service issues.
• Experience of developing policies, procedures and governance processes.
• Experience of analysing performance data and producing management reports.
• Experience of managing competing priorities and delivering against deadlines.

Desirable

• Experience of supporting the mobilisation and implementation of new healthcare services.
• Experience of working with Primary Care Networks, GP Practices, Integrated Care Systems or NHS commissioners.
• Experience of supporting business case development and service redesign.
• Experience of project management and transformational change programmes.
• Experience of budget monitoring and resource management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Health Connect Limited

Address

Suite J, Axis House

Tudor Road, Manor Park

Runcorn

Cheshire

WA7 1BD

United Kingdom

Employer's website

https://www.gphealthconnect.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

We are creating a new Primary Care based Neurodevelopmental Support Practitioner role across Runcorn as part of the development of our new ADHD model for adults. We are looking to recruit people with an interest in or experience of working in a community or Primary Care setting who are committed to providing a high-quality service and have a desire to support adults seeking support and information about ADHD.

The purpose of this new role is to be the first point of contact in Primary Care and offer advice to adults who are managing some challenging symptoms or who may be seeking a diagnosis of ADHD. You will work alongside other Primary Care professionals who are trained to assess/support ADHD in adults, and you will have an interest in working in community settings and specifically with patients with adult ADHD.

In your role you will be expected to undertake first stage appointments with people who have not yet accessed any ADHD NHS services and you will use your skills and the ADHD Framework tool to complete an initial appointment with individuals where you will explore appropriate advice, guidance and education relating to ADHD and outline possible treatment and support options for ADHD in adults.

You will be expected to work independently within the new Primary Care ADHD framework and under the guidance of your Clinical Lead. Full training for this role will be offered on recruitment.

You will be expected to carry out all clinical and appointment related administration and record keeping to a high standard and will monitor and complete annual reviews for Adults with ADHD. This will also involve coordinating a physical health check and discussion of ongoing medication issues or concerns with the patient.

Key Responsibilities

To conduct face to face and occasionally remote appointments using evidence-based ADHD tools.

To share appropriate education, advice and guidance relating to ADHD with patients and to complete the ADHD Framework with individuals per the new Adult ADHD Primary Care model of service

To ensure a holistic and empathetic approach to appointments and treatment is undertaken, including consideration of physical and mental health needs and signposting to other resources as required.

To complete clear, accurate and timely records, summarising the results of all appointments and providing advice and guidance. Make recommendations for ongoing support and clinical referrals when necessary.

To develop an understanding of a patients journey from the point of referral for an assessment of adult ADHD, including various treatment options and their management under shared care in Primary Care.

To liaise with other professionals as necessary

To engage with and use web-based information specific to this patient group, maintaining up to date and accurate resources which can be made available to both colleagues and patients.

To function autonomously on a day-to-day basis within the remit agreed in clinical supervision and the ADHD model framework.

Plan and coordinate other necessary investigations on behalf of patients.

To complete the annual ADHD health check, to include a physical examination and liaison or referral to other agencies. This may include liaison with the GP and close liaison with other primary care/ social care for any additional issues.

To develop a comprehensive understanding of a patients journey from the point of referral for an assessment of adult ADHD, including various treatment options and their management under shared care.

Safeguarding

• All members of staff have a responsibility to ensure the safeguarding of patients within the organisation.
• Ensuring knowledge of safeguarding policies and training is up to date.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers, or the business of the organisation may only be divulged to authorised people in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Keep up to date with IG And GDPR legislation.

Health & safety:

The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health & Safety policy and the Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring adherence to individual responsibilities for infection control / health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across all areas.
• Using personal security systems within the workplace according to organisation guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial and or corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general and or patient areas generally clean, identifying issues and hazards or risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers
• Undertaking periodic infection control training (minimum annually)

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional development:

The post-holder will participate in any training programme implemented by GP Health Connect Limited as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

To undertake any identified training and development related to the post identified in annual review.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Undertaking statutory and mandatory training as well as role specific training deemed appropriate.

Quality:

The post-holder will strive to maintain quality within the organisation, and will:

Ensure own actions contribute to the maintenance of a quality service provision.

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Develop and maintain effective working relationships with colleagues.

Collaborate effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources

Act corporately as a member of the team and take a shared responsibility for the development of strategy, effectiveness and culture of the team and the organisation.

Codes of Conduct and Accountability

You are required to comply with codes of conduct and accountability and any relevant codes of conduct dependent on profession (i.e., N&M/NHS Managers, Allied Health Profession etc.).

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with patients, carers, other team members, stakeholders, including shareholders, contract holders, subcontractors, practice managers, and other practice staff.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply GP Health Connect Limited policies, standards, and guidance.
• Apply relevant policies, standards, and guidance of any practice within which you work.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Skills

Essential

• Developed communication and coaching skills to aid understanding, motivate others or negotiate agreement.
• A specific interest in working with adult ADHD
• Ability to write clear appointment notes, data entry and letters to other clinical settings
• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be emotive
• Ability to work independently and organise own workload within defined policies /procedures to tight and often changing timescales, with clinical supervision
• Able to work collaboratively as part of a team.
• Problem solving skills and ability to respond to sudden unexpected demands.
• Always conducts oneself in a professional manner
• Ability to travel freely and travel between multiple sites daily

Desirable

• Valid driving licence and access to a car daily

Experience

Essential

• Experience of patient consultation
• Experience of working with GPs

Desirable

• Post qualification experience of working in ADHD role

Experience

Essential

• Experience of patient consultation
• Experience of working with GPs

Desirable

• Post qualification experience of working in ADHD role

Qualifications

Essential

• Registered Nurse or Other registered Professional
• Evidence of continuing professional development

Desirable

• Other appropriate qualifications

Knowledge

Essential

• Good clinical knowledge
• Knowledge of general administrative procedures
• Computer literate including Microsoft office packages and web-based searching
• A good knowledge of and understanding of neurodevelopmental conditions

Desirable

• Good understanding of Primary Care structure and General Practice
• Knowledge of current issues in the NHS and wider health and social care sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Health Connect Limited

Address

Suite J, Axis House

Tudor Road, Manor Park

Runcorn

Cheshire

WA7 1BD

United Kingdom

Employer's website

https://www.gphealthconnect.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

The post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care. The following outlines the key responsibilities but is not an exhaustive list.

• In accordance with the practice timetable, as agreed, the post-holder will make them-self available to undertake a variety of duties including surgery consultations, video consultations, telephone consultations and queries, visiting patients at home, ward rounds, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health.
• Providing advice and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.

Other Responsibilities

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health, and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.
• Contributing to teaching where appropriate
• Attending practice team meetings

General Duties

The above responsibilities will be undertaken upholding the following:

To be available to take over the responsibility of patient care from the Out of Hours service at 0800 or where applicable maintain responsibility till the appropriate time when the Out of Hours service takes over care in the evening.

To continue to work until all clinical tasks have been completed. To arrange with others to cover when planning to leave before the end of the session.

At all times to behave in a professional way that encourages quality care and the development of a team spirit. 360-degree feedback is used to assess clinicians and you will be required to participate in this.

Communication and Relationships

• Communicate effectively with patients and carers and recognize peoples needs for alternative methods of communication and respond accordingly.
• Develop and maintain professional relationships will all key stakeholders e.g. Practice team members, PCN colleagues, Federation, Community Nursing Teams, Community Mental Health Care Teams, Social Services, statutory and voluntary services.

Safeguarding

• All members of staff have a responsibility to ensure the Safeguarding of patients
• Ensure knowledge of Safeguarding policies and training is up to date.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Keep up to date with IG And GDPR legislation.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and the Quality and Outcomes Framework

Follow the standards of Good Medical Practice

Alert other team members to issues of Clinical Governance, quality, and risk; participate in Significant Event Analysis reviews.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Participate and contribute to the practice achieving other quality standards such as ISO 9001, Investors in People, RCGP Quality Practice award.

Health & safety:

The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health & Safety policy and the Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring adherence to individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across all areas.
• Using personal security systems within the workplace according to organisation guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers
• Undertaking periodic infection control training (minimum annually)

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by GP Health Connect Limited/R Health PCN as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

To undertake any identified training and development related to the post identified in annual review.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Ensure own actions contribute to the maintenance of a quality service provision.

Be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.

Undertake statutory and mandatory training as well as role specific training deemed appropriate.

Contribution to the planning and implementation of services

Apply practice policies, standards, and guidance.

Work with the colleagues to achieve standards of quality, performance standards, budgets, and targets without compromising levels of patient healthcare.

Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/ NHS England, Commissioning Clinical Group, new legislation etc.)

Person Specification

Experience

Essential

• Recent experience of working in general practice in the UK
• Commitment to and experience of working as part of a multi-disciplinary and skill mixed team environment.
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)

Desirable

• Evidence of independent working in General Practice
• Experience of supporting service change
• Teaching of GP Reg, F2, Medical students, Nursing students
• Accredited GP Registrar trainer or F2 Supervisor
• Evidence of participation in QOF
• Evidence of participation in Audit.

Skills and Abilities

Essential

• Understand the health and social needs of a local practice patient population.
• Commitment to personal and professional development
• Commitment to education and training
• Excellent verbal and written communication skills
• Excellent record keeping skills.
• Understanding of the current issues and challenges facing primary care
• Confident in using Word and Excel.
• Confident in using Email and Internet
• Excellent time management
• Good analytical skills
• Ability to take full and independent responsibility for clinical care of patients.
• Excellent patient manner
• Imaginative approach to problem solving and provision of services.

Desirable

• Fully conversant with EMIS and/or Blinx clinical IT system
• Able to conduct Minor Operations, Joint injection, Aspirations.
• Strong leadership skills

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on the national performers list and not suspended from that list or from the medical register.
• DBS Enhanced Disclosure
• Have had an annual NHS appraisal.

Desirable

• Evidence of further postgraduate educational activities in relevant fields
• MRCGP
• DCH
• DRCOG
• CGP Substance Misuse Certificate Level 1 or 2
• F2 supervisor training/teaching diploma (this is essential for HDS)
• DFSRFH & Competence in Coil insertion
• Evidence of CPD activities
• Minor surgery skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Health Connect Limited

Address

Suite J, Axis House

Tudor Road, Manor Park

Runcorn

Cheshire

WA7 1BD

United Kingdom

Employer's website

https://www.gphealthconnect.co.uk/ (Opens in a new tab)