Job summary

Gladstone House Surgery is a dynamic, friendly practice offering an exciting new opportunity for an enthusiastic and highly motivated, flexible and pro-active Receptionist to join our innovative and progressive team.

Support and mentorship.

You will be supported by our surgery team and have regular training

We are looking for one 25hrs per week and one 35hrs per week post from Monday Friday shifts split between 5 receptionists during the hours 7.30am 6.45pm 5hrs per day on a rotating shift basis. The shifts vary between early, middle and late but are split fairly.

S1 Practice.

Membership of the NHS Pension Scheme

If you fancy joining a positive, friendly and flexible team, all of which are team players, then you could be starting an exciting and fulfilling new job in the next few weeks.

Main duties of the job

The role will involve patient contact both F2F and on the telephone, working in the back admin office and on the reception front desk, along with working with the two reception administrators upstairs. This is a fast paced environment.

You will work closely with the Practices multi-disciplinary team of other GPs, nurses and non-clinical staff to provide a high quality and accessible service to patients.

So, if you would like to work in an established practice, with a dedicated team of GP Partners and a great support team, then we would love to hear from you!

About us

At Gladstone we have a tight knit team, who pride themselves on working well together, with a strong work ethic and a team who provide mentoring and support on an on-going basis.

This team includes 3 GP Partners, 3 Salaried GPs, 1 x ACP, 3 Nurses and a supportive admin and cleaning team. We are also supported by our PCN and CCG pharmacists, midwife and care co-ordinators.

We pride ourselves on being a patient focused practice.

We also train Yr 1 & 2 medical students, along with student nurses and work experience school leavers.

Free parking for staff is available on site, along with a well-equipped kitchen and staff room area.

Job summary

Help People Flourish Through Movement, Wellbeing and Community Connection

Are you passionate about helping people make positive changes to improve their health and wellbeing?

Do you believe that lasting health improvement starts with understanding what matters most to people, building on their strengths, and connecting them with opportunities in their local community?

If so, we'd love to hear from you.

In Kirk Hallam, local people have told us they want physical activity opportunities that are local, accessible, and high quality. They want to feel confident about being active in ways that fit their lives. Were making that happen through our Sport England funded Place Partnership work: building on local strengths, collaborating to change systems and ways of working so that everyone can be more active and live well. Our work will strengthen relationships, align priorities, and create the conditions for local people and organisations to work together effectively.

We are looking for an enthusiastic and compassionate Health and Wellbeing Coach to join the innovative WE: Flourish team, supporting residents in Kirk Hallam through the exciting SportEngland Place Partnership programme. This role will focus on helping people improve their health, wellbeing, confidence and quality of life through personalised coaching, behaviour change support and increased participation in physical activity and community opportunities.

Main duties of the job

As a Health and Wellbeing Coach, you will:

• Support residents through one-to-one and group-based coaching sessions.
• Help people identify their goals and make sustainable lifestyle changes.
• Encourage participation in physical activity, wellbeing and community activities.
• Build strong relationships with local organisations and community groups.
• Support delivery of community wellbeing initiatives and events.
• Work alongside Social Prescribers, GP practices, VCSE partners and wider health and care services.
• Help tackle health inequalities through personalised, person-centred support.

We're Looking for Someone Who:

• Has experience supporting people to improve their health, wellbeing, confidence or self-management.
• Is passionate about community-based approaches to health and wellbeing.
• Has excellent communication and relationship-building skills.
• Can motivate and empower people to achieve their goals.
• Works in a compassionate, strengths-based and non-judgemental way.
• Enjoys working collaboratively with community partners and multidisciplinary teams.

Experience in health coaching, social prescribing, community development, public health, physical activity, health improvement or related fields would be particularly valuable.

About us

This is a unique opportunity to shape and deliver an innovative place-based programme that aims to improve health outcomes and reduce inequalities in Kirk Hallam.

You'll be joining a supportive and forward-thinking team that values:

• Person-centred care
• Community partnership working
• Innovation and continuous improvement
• Inclusion and equity
• Trauma Informed
• Prevention and wellbeing-focused support

Most importantly, you'll have the opportunity to make a genuine difference to people's lives and help communities flourish.

If you're motivated by helping people unlock their potential, improving community wellbeing and being part of an exciting local movement for health, we'd love to hear from you.

Join us and help Kirk Hallam flourish.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£28,392.41 to £31,149.52 a year Dependant on Experience

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

A2515-EHP-0001

Job locations

Gladstone House Surgery

Gladstone Street

Ilkeston

Derbyshire

DE7 5QS

United Kingdom

Toton Branch Surgery

2A Banks Road

Toton

NOTTINGHAM

NG9 6HD

United Kingdom

Job description

Job responsibilities

Erewash Health Partnership provides core primary care services and support services across its constituent practices and is the prime provider for services delivered on behalf of Erewash Primary Care Network.

WE Flourish is a PCN-wide, non-emergency health and wellbeing service for adults aged 18 and over. This role has a particular place-based focus on Kirk Hallam and the Sport England Place Partnership, while operating through the wider WE: Flourish Single Point of Access rather than as a separate access route.

Job Summary

The Health and Wellbeing Coach will provide Tier 2 coaching and supported intervention for adults registered with an Erewash PCN practice, with a particular focus on residents of Kirk Hallam. The post holder will use personalised, strengths-based coaching to support health, wellbeing, confidence, motivation and self-management, and help people access appropriate lifestyle and physical activity opportunities.

A key focus will be strengthening physical activity for health pathways through the Kirk Hallam Sport England Place Partnership, supporting residents to identify what matters to them, set realistic goals, make sustainable changes and co-produce accessible local opportunities.

The role will contribute to reducing health inequalities and will work within a non-clinical coaching scope, agreed protocols, supervision arrangements and safeguarding, mental health and clinical escalation pathways.

Please note this role is not a clinical role.

General Duties

At all times, the post holder will behave professionally, promote high-quality person-centred support, contribute to a positive team culture and foster continual improvement across WE Flourish, EHP and EPCN.

This job description is not intended to be exhaustive. The post holder will carry out other duties that may reasonably be required within the main purpose and level of the role, in response to changing service needs.

Key Job Responsibilities

Provide personalised coaching to help people identify health and wellbeing needs, set achievable goals and make sustainable lifestyle changes.

Use coaching approaches, including motivational interviewing where appropriate, to focus on what matters to the person.

Support behaviour change relating to physical activity, healthy routines, diet, self-care, social connection, confidence and management of long-term conditions.

Deliver one-to-one or group-based support where appropriate and co-produce personalised support plans based on the persons priorities and strengths.

Actively promote physical activity as part of prevention, early intervention, wellbeing and supported self-management.

Support residents to access realistic, inclusive and meaningful physical activity, movement, lifestyle and wellbeing opportunities.

Work with Sport England Place Partnership partners and community organisations to strengthen physical activity for health pathways in Kirk Hallam.

Identify barriers to participation and explore practical, personalised solutions with residents and partners.

Contribute to accessible, inclusive community-based activities that support confidence, participation, connection and sustained engagement.

Support the planning, coordination and delivery of community wellbeing activities, including Wellbeing Mondays or similar local initiatives.

Provide outreach, group activities, community sessions and signposting, and build trusted relationships with residents, community groups and local organisations.

Co-design and co-produce activities with residents and partners in response to local needs.

Share resident insight, lived experience, feedback and delivery learning to support development of the Sport England Place Partnership and wider place-based approaches.

WE Flourish Pathway, Case Management and Governance

Deliver support allocated through the WE: Flourish Single Point of Access. The Kirk Hallam project will not operate as a separate referral route.

Complete a structured Tier 3 Quality Conversation when allocated, competent and appropriately supervised, using the dedicated SystmOne template.

Contribute to Tier 3 support plans, case holding and multidisciplinary meeting activity under the oversight of the Health and Wellbeing Practitioner.

Where acting as case holder, maintain oversight of the persons journey, progress agreed actions, keep the person informed, follow up unresolved referrals and maintain an up-to-date record.

Review open cases at least every two weeks. WE: Flourish will normally case-hold for no longer than three months; support transfer, discharge, return to triage or multidisciplinary discussion where appropriate.

Where needs change, become more complex or the intervention is no longer appropriate, return the case to triage for reassessment and reallocation and document the outcome in SystmOne.

Follow agreed appointment confirmation, non-response, non-attendance, discharge and re-referral processes. Review known safeguarding, vulnerability or significant risk concerns before discharge.

Identify and escalate safeguarding, acute mental health, clinical or urgent concerns through agreed WE: Flourish routes.

Contribute to monitoring activity, outcomes, wellbeing measures, patient feedback, equity of access and learning from the Kirk Hallam work and the wider WE: Flourish service.

Deliver support by telephone, face to face, in PCN or practice settings and at agreed community locations.

Communication and Relationships

Work alongside the WE: Flourish team, Social Prescribing, Health and Wellbeing Workers, practice teams, VCSE organisations, Active Partners Trust, Sport England Place Partnership partners and wider place-based services.

Attend relevant multidisciplinary, community partnership and place-based planning meetings where appropriate.

Develop and maintain knowledge of local services, community assets and activity opportunities within Kirk Hallam and the wider Erewash area.

Communicate effectively and compassionately with residents, families, carers, colleagues and partner organisations, adapting communication to individual needs and barriers.

Contribute to a coordinated local offer supporting prevention, early intervention, health inequalities and community resilience.

Manage and prioritise workload, using initiative while recognising when advice, supervision or escalation is required.

Physical Skills

Standard keyboard and digital skills are required.

Use of EHP and PCN IT systems, including SystmOne.

Regular use of computer and telephone systems, alongside face-to-face work in practice and community settings.

Key Internal Relationships

WE Flourish Health and Wellbeing Practitioner

WE Flourish team colleagues

Social Prescribing and Health and Wellbeing Workers

GP practice clinicians, managers and administrative teams

EHP and EPCN operational, data and performance colleagues

Key External Relationships

Sport England Place Partnership partners

Active Partners Trust

Kirk Hallam residents, community groups and local organisations

Voluntary, community and social enterprise organisations

Public Health, community health, mental health, social care and wider local services

General Responsibilities for All Staff

Confidentiality

Maintain the confidentiality of patient-identifiable, staff and organisational information and share information only with authorised people in accordance with organisational policy and data protection requirements.

Health and Safety

Promote and maintain personal and workplace health, safety and security; manage risks appropriately; report hazards and incidents; and follow infection prevention and control requirements.

Safeguarding

Demonstrate due regard for safeguarding children and adults. Recognise concerns and escalate them promptly through agreed pathways.

Equality, Diversity and Inclusion

Respect peoples privacy, dignity, needs and beliefs. Work in an inclusive, non-judgemental way and support equitable access for people and communities who may experience barriers to care.

Quality

Take responsibility for the quality of own work, identify issues of quality or risk, contribute to team effectiveness, use feedback and learning, and support service improvement.

Information Governance and Record Keeping

Maintain accurate, timely, clear and confidential records. Use electronic systems securely and follow information governance, data protection and record-keeping requirements.

Learning and Development

Participate in induction, supervision, appraisal, mandatory training and role-relevant learning. Maintain competence and recognise the limits of the role.

Flexibility

Work flexibly across EHP and EPCN services and agreed locations where reasonably required. Responsibilities may be adjusted to meet service needs while remaining consistent with the purpose and level of the post.

EHP Organisational Values and Behaviours

The post holder is expected to support EHPs mission to work collaboratively to deliver high-quality, accessible healthcare that is sustainable, safe, effective and personalised. They will demonstrate responsibility, care, openness, integrity, shared leadership, innovation, proactivity, equality and support for colleagues and patients.

A high service-delivery work ethic

Flexibility across the organisation

A positive, can-do attitude

A person-focused and customer-minded approach

Team working and support for colleagues

Reliability and resilience

Job description Job responsibilities Erewash Health Partnership provides core primary care services and support services across its constituent practices and is the prime provider for services delivered on behalf of Erewash Primary Care Network.WE Flourish is a PCN-wide, non-emergency health and wellbeing service for adults aged 18 and over. This role has a particular place-based focus on Kirk Hallam and the Sport England Place Partnership, while operating through the wider WE: Flourish Single Point of Access rather than as a separate access route.Job SummaryThe Health and Wellbeing Coach will provide Tier 2 coaching and supported intervention for adults registered with an Erewash PCN practice, with a particular focus on residents of Kirk Hallam. The post holder will use personalised, strengths-based coaching to support health, wellbeing, confidence, motivation and self-management, and help people access appropriate lifestyle and physical activity opportunities.A key focus will be strengthening physical activity for health pathways through the Kirk Hallam Sport England Place Partnership, supporting residents to identify what matters to them, set realistic goals, make sustainable changes and co-produce accessible local opportunities.The role will contribute to reducing health inequalities and will work within a non-clinical coaching scope, agreed protocols, supervision arrangements and safeguarding, mental health and clinical escalation pathways.Please note this role is not a clinical role.General DutiesAt all times, the post holder will behave professionally, promote high-quality person-centred support, contribute to a positive team culture and foster continual improvement across WE Flourish, EHP and EPCN.This job description is not intended to be exhaustive. The post holder will carry out other duties that may reasonably be required within the main purpose and level of the role, in response to changing service needs.Key Job Responsibilities Provide personalised coaching to help people identify health and wellbeing needs, set achievable goals and make sustainable lifestyle changes. Use coaching approaches, including motivational interviewing where appropriate, to focus on what matters to the person. Support behaviour change relating to physical activity, healthy routines, diet, self-care, social connection, confidence and management of long-term conditions. Deliver one-to-one or group-based support where appropriate and co-produce personalised support plans based on the persons priorities and strengths. Actively promote physical activity as part of prevention, early intervention, wellbeing and supported self-management. Support residents to access realistic, inclusive and meaningful physical activity, movement, lifestyle and wellbeing opportunities. Work with Sport England Place Partnership partners and community organisations to strengthen physical activity for health pathways in Kirk Hallam. Identify barriers to participation and explore practical, personalised solutions with residents and partners. Contribute to accessible, inclusive community-based activities that support confidence, participation, connection and sustained engagement. Support the planning, coordination and delivery of community wellbeing activities, including Wellbeing Mondays or similar local initiatives. Provide outreach, group activities, community sessions and signposting, and build trusted relationships with residents, community groups and local organisations. Co-design and co-produce activities with residents and partners in response to local needs. Share resident insight, lived experience, feedback and delivery learning to support development of the Sport England Place Partnership and wider place-based approaches.WE Flourish Pathway, Case Management and Governance Deliver support allocated through the WE: Flourish Single Point of Access. The Kirk Hallam project will not operate as a separate referral route. Complete a structured Tier 3 Quality Conversation when allocated, competent and appropriately supervised, using the dedicated SystmOne template. Contribute to Tier 3 support plans, case holding and multidisciplinary meeting activity under the oversight of the Health and Wellbeing Practitioner. Where acting as case holder, maintain oversight of the persons journey, progress agreed actions, keep the person informed, follow up unresolved referrals and maintain an up-to-date record. Review open cases at least every two weeks. WE: Flourish will normally case-hold for no longer than three months; support transfer, discharge, return to triage or multidisciplinary discussion where appropriate. Where needs change, become more complex or the intervention is no longer appropriate, return the case to triage for reassessment and reallocation and document the outcome in SystmOne. Follow agreed appointment confirmation, non-response, non-attendance, discharge and re-referral processes. Review known safeguarding, vulnerability or significant risk concerns before discharge. Identify and escalate safeguarding, acute mental health, clinical or urgent concerns through agreed WE: Flourish routes. Contribute to monitoring activity, outcomes, wellbeing measures, patient feedback, equity of access and learning from the Kirk Hallam work and the wider WE: Flourish service. Deliver support by telephone, face to face, in PCN or practice settings and at agreed community locations.Communication and Relationships Work alongside the WE: Flourish team, Social Prescribing, Health and Wellbeing Workers, practice teams, VCSE organisations, Active Partners Trust, Sport England Place Partnership partners and wider place-based services. Attend relevant multidisciplinary, community partnership and place-based planning meetings where appropriate. Develop and maintain knowledge of local services, community assets and activity opportunities within Kirk Hallam and the wider Erewash area. Communicate effectively and compassionately with residents, families, carers, colleagues and partner organisations, adapting communication to individual needs and barriers. Contribute to a coordinated local offer supporting prevention, early intervention, health inequalities and community resilience. Manage and prioritise workload, using initiative while recognising when advice, supervision or escalation is required.Physical Skills Standard keyboard and digital skills are required. Use of EHP and PCN IT systems, including SystmOne. Regular use of computer and telephone systems, alongside face-to-face work in practice and community settings.Key Internal Relationships WE Flourish Health and Wellbeing Practitioner WE Flourish team colleagues Social Prescribing and Health and Wellbeing Workers GP practice clinicians, managers and administrative teams EHP and EPCN operational, data and performance colleaguesKey External Relationships Sport England Place Partnership partners Active Partners Trust Kirk Hallam residents, community groups and local organisations Voluntary, community and social enterprise organisations Public Health, community health, mental health, social care and wider local servicesGeneral Responsibilities for All StaffConfidentialityMaintain the confidentiality of patient-identifiable, staff and organisational information and share information only with authorised people in accordance with organisational policy and data protection requirements.Health and SafetyPromote and maintain personal and workplace health, safety and security; manage risks appropriately; report hazards and incidents; and follow infection prevention and control requirements.SafeguardingDemonstrate due regard for safeguarding children and adults. Recognise concerns and escalate them promptly through agreed pathways.Equality, Diversity and InclusionRespect peoples privacy, dignity, needs and beliefs. Work in an inclusive, non-judgemental way and support equitable access for people and communities who may experience barriers to care.QualityTake responsibility for the quality of own work, identify issues of quality or risk, contribute to team effectiveness, use feedback and learning, and support service improvement.Information Governance and Record KeepingMaintain accurate, timely, clear and confidential records. Use electronic systems securely and follow information governance, data protection and record-keeping requirements.Learning and DevelopmentParticipate in induction, supervision, appraisal, mandatory training and role-relevant learning. Maintain competence and recognise the limits of the role.FlexibilityWork flexibly across EHP and EPCN services and agreed locations where reasonably required. Responsibilities may be adjusted to meet service needs while remaining consistent with the purpose and level of the post.EHP Organisational Values and BehavioursThe post holder is expected to support EHPs mission to work collaboratively to deliver high-quality, accessible healthcare that is sustainable, safe, effective and personalised. They will demonstrate responsibility, care, openness, integrity, shared leadership, innovation, proactivity, equality and support for colleagues and patients. A high service-delivery work ethic Flexibility across the organisation A positive, can-do attitude A person-focused and customer-minded approach Team working and support for colleagues Reliability and resilience

Person Specification

Knowledge & Skills

Essential

• Strong interpersonal, motivational and coaching skills
• A personalised, strengths-based, compassionate and non-judgemental approach
• Understanding of supported self-management and behaviour change
• Understanding of the contribution of physical activity to health, wellbeing, confidence and social connection
• Ability to help people identify what matters to them and set realistic goals
• Ability to connect people with community and voluntary sector resources
• Good organisational, communication, IT, documentation and record-keeping skills
• Ability to support community sessions, group activities and local wellbeing events
• Ability to work within protocols, boundaries and supervision arrangements and escalate risk appropriately

Desirable

• Knowledge of services, community assets and wellbeing resources in Kirk Hallam and wider Erewash
• Understanding of Sport England Place Partnership aims and place-based approaches to physical activity inequalities
• Understanding of long-term conditions, low mood, stress, confidence, activation and self-management

Other Requirements

Essential

• Maintains confidentiality at all times
• Enhanced Disclosure and Barring Service check, where required for the post
• Ability to travel across the locality on a regular basis
• Willingness to work flexibly within service requirements

Personal Qualities

Essential

• Empathy and ability to build rapport with diverse communities
• Commitment to supporting residents in Kirk Hallam
• Ability to listen to and value lived experience and community strengths
• Commitment to inclusive practice, equitable access, learning and service improvement

Experience

Essential

• Experience supporting people, families or carers in a paid, voluntary or unpaid capacity
• Experience supporting changes in health, wellbeing, lifestyle, confidence or self-management
• Experience working in a community setting
• Experience setting up, supporting or delivering community activities
• Experience working with people affected by health inequalities, low confidence, long-term conditions, isolation or wider social factors
• Experience handling confidential information and collecting and recording data
• Experience working collaboratively with colleagues, communities and partner organisations

Desirable

• Experience delivering behaviour change, physical activity or lifestyle interventions
• Experience in primary care, community health, Social Prescribing, social care, Public Health, VCSE or patient support
• Experience contributing to project monitoring, evaluation or community feedback
• Experience supporting people with long-term conditions or mental health and wellbeing needs

Qualifications

Essential

• Good general education, including English and Maths or equivalent

Desirable

• Accredited health coaching training or equivalent experience
• UKHCA health coaching qualification or training, or equivalent experience
• Level 3 Diploma in Exercise Referral
• Mental Health First Aid training
• Training in behaviour change, motivational interviewing, physical activity, lifestyle support or community development
• Additional relevant qualifications in long-term condition support

Personal Qualities

Essential

• Empathy and ability to build rapport with diverse communities
• Commitment to supporting residents in Kirk Hallam
• Ability to listen to and value lived experience and community strengths
• Commitment to inclusive practice, equitable access, learning and service improvement
• Providing person-centred care
• Engaging in community partnership working
• Being dedicated to Innovation and continuous improvement
• Being aware of trauma informed care
• Advocating prevention and wellbeing-focused support

Person Specification Knowledge & Skills Essential Strong interpersonal, motivational and coaching skills A personalised, strengths-based, compassionate and non-judgemental approach Understanding of supported self-management and behaviour change Understanding of the contribution of physical activity to health, wellbeing, confidence and social connection Ability to help people identify what matters to them and set realistic goals Ability to connect people with community and voluntary sector resources Good organisational, communication, IT, documentation and record-keeping skills Ability to support community sessions, group activities and local wellbeing events Ability to work within protocols, boundaries and supervision arrangements and escalate risk appropriately Desirable Knowledge of services, community assets and wellbeing resources in Kirk Hallam and wider Erewash Understanding of Sport England Place Partnership aims and place-based approaches to physical activity inequalities Understanding of long-term conditions, low mood, stress, confidence, activation and self-management Other Requirements Essential Maintains confidentiality at all times Enhanced Disclosure and Barring Service check, where required for the post Ability to travel across the locality on a regular basis Willingness to work flexibly within service requirements Personal Qualities Essential Empathy and ability to build rapport with diverse communities Commitment to supporting residents in Kirk Hallam Ability to listen to and value lived experience and community strengths Commitment to inclusive practice, equitable access, learning and service improvement Experience Essential Experience supporting people, families or carers in a paid, voluntary or unpaid capacity Experience supporting changes in health, wellbeing, lifestyle, confidence or self-management Experience working in a community setting Experience setting up, supporting or delivering community activities Experience working with people affected by health inequalities, low confidence, long-term conditions, isolation or wider social factors Experience handling confidential information and collecting and recording data Experience working collaboratively with colleagues, communities and partner organisations Desirable Experience delivering behaviour change, physical activity or lifestyle interventions Experience in primary care, community health, Social Prescribing, social care, Public Health, VCSE or patient support Experience contributing to project monitoring, evaluation or community feedback Experience supporting people with long-term conditions or mental health and wellbeing needs Qualifications Essential Good general education, including English and Maths or equivalent Desirable Accredited health coaching training or equivalent experience UKHCA health coaching qualification or training, or equivalent experience Level 3 Diploma in Exercise Referral Mental Health First Aid training Training in behaviour change, motivational interviewing, physical activity, lifestyle support or community development Additional relevant qualifications in long-term condition support Personal Qualities Essential Empathy and ability to build rapport with diverse communities Commitment to supporting residents in Kirk Hallam Ability to listen to and value lived experience and community strengths Commitment to inclusive practice, equitable access, learning and service improvement Providing person-centred care Engaging in community partnership working Being dedicated to Innovation and continuous improvement Being aware of trauma informed care Advocating prevention and wellbeing-focused support

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Erewash Health Partnership

Address

Gladstone House Surgery

Gladstone Street

Ilkeston

Derbyshire

DE7 5QS

United Kingdom

Employer's website

https://www.erewashhealth.co.uk (Opens in a new tab)

Employer details

Employer name

Erewash Health Partnership

Address

Gladstone House Surgery

Gladstone Street

Ilkeston

Derbyshire

DE7 5QS

United Kingdom

Employer's website

https://www.erewashhealth.co.uk (Opens in a new tab)

Job summary

Location: Hartlepool (across all McKenzie Group Practice sites)

McKenzie Group Practice are recruiting for permanent roles and also fixed-term maternity cover roles, with full-time and part-time hours being considered. Working hours will be confirmed during the recruitment process.

Overview:

We are looking for a friendly, enthusiastic, and resilient Receptionist to join our forward-thinking and welcoming team on a 12-month fixed-term maternity cover contract. You will be part of a supportive environment where training and development are built into the role from day one.

The successful applicant will deliver a high-quality, professional reception and administrative service to patients, colleagues, healthcare professionals, and visitors. You will be the first point of contact for patients, helping to ensure a positive, efficient, and compassionate experience.

About Us:

McKenzie Group Practice is a large, SystmOne and GP training practice serving approximately 25,000 patients. Our clinical team includes 10 GP Partners, 6 Advanced Nurse Practitioners, Pharmacists, Social Prescribing Link Workers, and Mental Health Practitioners. We pride ourselves on our friendly, supportive, and forward-thinking culture.

What We Offer

• Comprehensive induction and ongoing training.
• Competitive salary.
• Supportive team environment.
• Opportunities for personal and professional development.

Main duties of the job

• Provide a professional, courteous first point of contact for patients in person, by telephone, and online.
• Book and manage patient appointments, including home visits and interpreter services.
• Process prescription requests and patient registrations.
• Use the SystmOne clinical system (training provided) to manage patient records accurately and confidentially.
• Support clinicians with administrative tasks, including scanning and filing.
• Manage general reception duties, such as sorting post, maintaining supplies, and keeping work areas tidy.
• Recognise urgent or emergency situations and take appropriate action.
• Signpost patients to the most appropriate services in line with practice protocols.

Additional Information

This role may involve working across multiple practice sites within Hartlepool and occasional lone working once competent. The successful applicant must be available to work between the hours of 8:00am and 6:00pm on a rota basis.

All appointments are subject to a satisfactory Disclosure and Barring Service (DBS) check.

If you are passionate about providing excellent patient care and customer service and would like to join a friendly and progressive practice, we would love to hear from you.

About us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf of McKenzie Group Practice.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

B0524-26-0042

Job locations

Mckenzie Group Practice

Mckenzie House

17 Kendal Road

HARTLEPOOL

Cleveland

TS25 1QU

United Kingdom

Job description

Job responsibilities

JOB TITLE - Receptionist/Administration Clerk

REPORTS TO - Practice Manager/Business Manager

RESPONSIBLE TO - Business Manager

Job Summary

Undertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working.

To undertake these duties without direct supervision, working within broad procedural guidelines.

To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the practice, with both patients and with outside agencies and you will be expected to help ensure that everyone who you come into contact with, holds the practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities

• To provide a professional, courteous and efficient first point of contact for McKenzie Group Practice/Gladstone House Surgery for patients seeking health information or healthcare assistance.
• Answer general enquiries from patients/agencies/healthcare workers in a professional and efficient manner via all routes e.g. face to face/telephone/online.
• Book a wide range of appointments for patients accessing services.
• Care navigation.
• Using eConsultation and eLite for patients.
• Deal with requests for prescriptions in conjunction with the Meds team ensuring requests for prescriptions are dealt with within two working days or ordering.
• Grant access to online services in line with practice policy.
• Booking of home visits as per practice policy.
• Refer electronically to SPA via SystmOne.
• Carry out the process of new patient registrations and be familiar with relevant documentation required and carry out initial registration onto the SystmOne.
• Use TPP SystmOne clinical system and decision support software as required for all patient contacts registered/non-registered.
• Use clinical coding for recording on patients electronic record as required.
• Summarise medical records.
• Sending of Notification of Infection Diseases forms to HPA Agency via email.
• Inform patients of test results and any actions required, chase up if necessary.
• Deal with blue light ambulance requests.
• Booking an interpreter when required.
• Calling and recalling patients as part of the practice recall system.
• Recognise through appropriate training and use of decision tools as required urgent and emergency patient conditions and direct patients to the appropriate clinician or emergency services.
• Maintain an efficient filing system of patients medical records where required.
• Maintain efficient filing systems of office and Medical Centre documentation.
• Contribute to the smooth and efficient delivery of healthcare services by providing signposting, using information systems appropriate to patient need.
• Inputting and retrieval of data using computer systems, ensuring all information is recorded accurately.
• Process all removals from the practice list, print off computer records and merge with original records folder and return to PCSE for patients leaving the practice list.
• Scanning documents into clinical and office computer systems.
• Documenting requests for medical reports/patient information.
• Deal with amendments to patients details, including change of name, address and telephone number.
• Ensure computers/rooms/reception area ready for use at the beginning of each day and all systems securely closed down at the end of a working day.
• Ensure ample supply of sample forms and bottles, ICE paper etc. are kept in reception.
• Update collection folder, remove any old forms/letters and file in patients notes.
• Advise patients of relevant charges for private services in accordance with the Non NHS fees policy, accept payments for these and issue receipts for the same.
• Deals with and action any change of addresses.
• Take part in Medical centre meetings/training/1:1s and development of the service.
• Undertake further training and development as identified at an individuals personal development review.
• Undertake an annual performance appraisal and work to personal performance objectives.
• Maintain strong links through multi-agency working.
• Ensuring patient information is reported back to patients own practice in agreed time lines where relevant.
• Attend all statutory and mandatory training.
• Take on any other duties consistent with the development of the role as required.
• Opening of internal post and sorting as per practice protocol.
• Opening and closing up of the surgery each working day ensuring consulting rooms and tidy and secure.
• Making tea/coffee for staff.

This is not intended to be an exhaustive list of duties and responsibilities of the post and the post holder may be requested to carry out any other duties appropriate to the post.

The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time.

Working Environment

Carry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift.

Ensure all equipment in your workstation is operational and up to date and report any issues to your line manager.

Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager.

Health & Safety

Assist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager.

Confidentiality

Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols

Performance/Professional Development

To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.

To participate in regular appraisal meetings.

To participate in regular team meetings.

Equality & Diversity

To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol.

Working with Patients

To work in partnership with our patients to help them achieve better health outcomes.

To offer a polite, friendly and efficient level of customer service to all our patients.

Dignity and Respect

To treat patients, colleagues and visitors with dignity and respect at all times.

Feedback

To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.

CQC

To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.

To offer suggestions to the management team on how we can improve, progress and develop all processes relating to CQC.

Any Other Duties

Any other duties as may be determined by the Business Manager and Partners.

Job description Job responsibilities JOB TITLE - Receptionist/Administration ClerkREPORTS TO - Practice Manager/Business ManagerRESPONSIBLE TO - Business ManagerJob SummaryUndertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working.To undertake these duties without direct supervision, working within broad procedural guidelines.To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.Good communications are extremely important within the practice, with both patients and with outside agencies and you will be expected to help ensure that everyone who you come into contact with, holds the practice in high regard. Absolute discretion is required in protecting patients confidentiality.Job Responsibilities To provide a professional, courteous and efficient first point of contact for McKenzie Group Practice/Gladstone House Surgery for patients seeking health information or healthcare assistance.Answer general enquiries from patients/agencies/healthcare workers in a professional and efficient manner via all routes e.g. face to face/telephone/online. Book a wide range of appointments for patients accessing services. Care navigation. Using eConsultation and eLite for patients.Deal with requests for prescriptions in conjunction with the Meds team ensuring requests for prescriptions are dealt with within two working days or ordering. Grant access to online services in line with practice policy. Booking of home visits as per practice policy. Refer electronically to SPA via SystmOne.Carry out the process of new patient registrations and be familiar with relevant documentation required and carry out initial registration onto the SystmOne.Use TPP SystmOne clinical system and decision support software as required for all patient contacts registered/non-registered. Use clinical coding for recording on patients electronic record as required. Summarise medical records. Sending of Notification of Infection Diseases forms to HPA Agency via email. Inform patients of test results and any actions required, chase up if necessary. Deal with blue light ambulance requests. Booking an interpreter when required. Calling and recalling patients as part of the practice recall system. Recognise through appropriate training and use of decision tools as required urgent and emergency patient conditions and direct patients to the appropriate clinician or emergency services. Maintain an efficient filing system of patients medical records where required. Maintain efficient filing systems of office and Medical Centre documentation. Contribute to the smooth and efficient delivery of healthcare services by providing signposting, using information systems appropriate to patient need. Inputting and retrieval of data using computer systems, ensuring all information is recorded accurately. Process all removals from the practice list, print off computer records and merge with original records folder and return to PCSE for patients leaving the practice list. Scanning documents into clinical and office computer systems. Documenting requests for medical reports/patient information. Deal with amendments to patients details, including change of name, address and telephone number. Ensure computers/rooms/reception area ready for use at the beginning of each day and all systems securely closed down at the end of a working day. Ensure ample supply of sample forms and bottles, ICE paper etc. are kept in reception. Update collection folder, remove any old forms/letters and file in patients notes. Advise patients of relevant charges for private services in accordance with the Non NHS fees policy, accept payments for these and issue receipts for the same. Deals with and action any change of addresses. Take part in Medical centre meetings/training/1:1s and development of the service. Undertake further training and development as identified at an individuals personal development review. Undertake an annual performance appraisal and work to personal performance objectives. Maintain strong links through multi-agency working. Ensuring patient information is reported back to patients own practice in agreed time lines where relevant. Attend all statutory and mandatory training. Take on any other duties consistent with the development of the role as required. Opening of internal post and sorting as per practice protocol. Opening and closing up of the surgery each working day ensuring consulting rooms and tidy and secure. Making tea/coffee for staff.This is not intended to be an exhaustive list of duties and responsibilities of the post and the post holder may be requested to carry out any other duties appropriate to the post.The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time.Working EnvironmentCarry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift.Ensure all equipment in your workstation is operational and up to date and report any issues to your line manager.Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager.Health & SafetyAssist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager.ConfidentialityEnsure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocolsPerformance/Professional DevelopmentTo participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.To participate in regular appraisal meetings.To participate in regular team meetings.Equality & DiversityTo support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol.Working with PatientsTo work in partnership with our patients to help them achieve better health outcomes.To offer a polite, friendly and efficient level of customer service to all our patients.Dignity and RespectTo treat patients, colleagues and visitors with dignity and respect at all times.FeedbackTo listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.CQCTo work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.To offer suggestions to the management team on how we can improve, progress and develop all processes relating to CQC.Any Other DutiesAny other duties as may be determined by the Business Manager and Partners.

Person Specification

Application Criteria

Essential

• Excellent communication and customer service skills.
• A professional and confident telephone manner.
• Ability to remain calm and effective in a busy environment.
• Strong organisational skills and the ability to use initiative.
• Good IT skills, including experience using Microsoft Office.
• Professional, adaptable, and team-focused approach.

Desirable

• Previous experience working in a GP practice or healthcare setting.
• Familiarity with SystmOne.
• Previous reception or administrative experience.

Person Specification Application Criteria Essential Excellent communication and customer service skills. A professional and confident telephone manner. Ability to remain calm and effective in a busy environment. Strong organisational skills and the ability to use initiative. Good IT skills, including experience using Microsoft Office. Professional, adaptable, and team-focused approach. Desirable Previous experience working in a GP practice or healthcare setting. Familiarity with SystmOne. Previous reception or administrative experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Mckenzie Group Practice

Mckenzie House

17 Kendal Road

HARTLEPOOL

Cleveland

TS25 1QU

United Kingdom

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Mckenzie Group Practice

Mckenzie House

17 Kendal Road

HARTLEPOOL

Cleveland

TS25 1QU

United Kingdom

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen to join our multidisciplinary team as a Primary Care Network Pharmacy Technician. Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and members of our Practice and PCN multidisciplinary teams.

At Hartlepool Network, we pride ourselves on teamwork, flexibility and enthusiasm and are committed to the ongoing development of our team, which includes mandatory and developmental training for all staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role.

Main duties of the job

The post holder will work autonomously within their professional scope, using professional judgement and accessing clinical supervision when required.

They will provide pharmaceutical technical support to the medicines optimisation team and programme, undertaking medicines reconciliation, supporting medication reviews, checking medicine administration and promoting effective use of medicines, including inhaler technique. They will support clinical pharmacists with Structured Medication Reviews and help patients get the best from their medicines.

The post holder will improve prescribing quality, safety and cost-effectiveness by supporting agreed medication switches in line with approved protocols, improving repeat prescribing, promoting repeat dispensing and online ordering, reducing clinical risk and minimising medicines waste.

They will undertake clinical audits across the PCN, analyse findings and provide reports to GP practices to highlight progress, identify improvements and support appropriate actions.

The role includes patient-facing work to promote safe and effective medicines use, with referral to clinical colleagues when required. The post holder will support public health and social care needs through lifestyle advice, signposting and addressing local health inequalities.

Overall, the role contributes to safer, effective and cost-effective medicines use, improved prescribing and better patient outcomes across the PCN.

About us

Hartlepool Network PCN is a collaborative partnership of five established practices: West Quay Medical Practice, West View Millennium Surgery, Seaton Surgery, Gladstone House Surgery and Hart Medical Practice. Together, we serve a diverse population of approximately 35,000 patients across the Hartlepool locality.

We are a friendly, supportive and forward-thinking organisation, committed to delivering high-quality, person-centred care.

Our Clinical Director and wider teams of Nurse Practitioners, Practice Nurses and administrators, along with our Additional Reimbursable Role (ARRS) staff of Social Prescribers, Care Co-ordinators, First Contact Physio, Mental Health team and our Pharmacist and Pharmacy technicians team work in harmony to deliver outstanding medical services to our patient population.

Job summary

Are you a compassionate and motivated professional looking to develop your career? Are you a Nursing Associate or experienced Healthcare Assistant ready to take the next step in delivering proactive, person-centred care?

We are seeking a Health Care Co-ordinator to join our multidisciplinary team. This role is ideally suited to a Nursing Associate or experienced Health Care Assistant with the skills and competencies to support both care coordination and delegated clinical tasks within clearly defined frameworks.

You will play a central role in delivering the PCN Direct Enhanced Service (DES), supporting individuals with complex needs, frailty, and long-term conditions. Working under the supervision of registered clinicians, you will contribute to proactive case management, personalised care and support planning, and coordinated multidisciplinary care.

You will be expected to work across the PCN footprint with a driving licence and access to your own vehicle for visits in the community.

You will also support the delivery of structured clinical interventions such as phlebotomy, blood pressure monitoring and health checks, alongside care navigation and coordination. You will be expected to exercise sound clinical judgement within your scope of practice and competencies, prioritise a varied and sometimes complex caseload, and contribute to improving health outcomes and reducing inequalities.

Main duties of the job

Health Care Coordinator contributes to the delivery of the Primary Care Network (PCN) Direct Enhanced Service (DES), supporting proactive, personalised care and population health management for individuals with complex needs, frailty, long-term conditions, and those at risk of unplanned admission.

The role supports the delivery of:

• Enhanced Health in Care Homes (EHCH) service specification
• Anticipatory care for high-risk cohorts
• Personalised Care and Support Planning (PCSP)
• Multidisciplinary team (MDT) working

This role supports reducing health inequalities through proactive case management, care coordination, and structured clinical support (within competency and delegation frameworks).

The post holder works under the supervision of registered clinicians and is central to coordinating care across PCN and General Practice multidisciplinary services, ensuring patients receive timely, coordinated, and person-centred care aligned to PCN and Practice requirements.

About us

Hartlepool Network PCN is a collaborative partnership of five established practices: West Quay Medical Practice, West View Millennium Surgery, Seaton Surgery, Gladstone House Surgery and Hart Medical Practice. Together, we serve a diverse population of approximately 35,000 patients across the Hartlepool locality.

We are a friendly, supportive and forward-thinking organisation, committed to delivering high-quality, person-centred care.

Our PCN team includes Social Prescribers, First Contact Physiotherapists, a Mental Health team, and Pharmacy professionals. We work collaboratively across services, fostering a positive and inclusive environment.

We are committed to continuous development, staff wellbeing and innovation, creating a workplace where you can thrive while making a meaningful difference to the local community.