Job description

Job responsibilities

The below list is not exhaustive but contains some of the main duties of the role:

• Greet patients and visitors to the practice and maintain a welcoming disposition at all times
• Answer general enquiries and explain surgery practice and procedures.
• Navigate patients to the most appropriate professional
• Register new NHS patients, and supply all new patients with the essential information about the practice.
• Receive and process requests for repeat prescriptions
• Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate
• Arrange follow-up appointments with doctors, nurses and other health professionals
• Answer all telephone calls in a courteous manner and deal with them appropriately
• Scanning/coding/processing documents and contacting patients as required.

Full training will be given.

Cross site working is essential.

Person Specification

Qualifications

Essential

• Good standard of basic education, especially in English and Mathematics

Experience

Essential

• Good communication skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Practical experience of working within a team
• Ability to work under pressure
• Ability to work Monday-Friday

Desirable

• Experience of working in General Practice or the NHS environment would be highly desirable.
• Knowledge of EMIS Web clinical systems.
• Pleasant and articulate.
• Experience of working with public/patients
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glenpark Medical Practice

Address

Glenpark Medical Centre

Ravensworth Road

Gateshead

Tyne And Wear

NE11 9FJ

United Kingdom

Employer's website

http://www.glenparkmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

• Support the management of long-term conditions, including diabetes, asthma, COPD and ischaemic heart disease working closely with the nursing team
• Provide appropriate health promotion for patients with or at risk of a long- term conditions
• Manage & treat long-term conditions in line with the most current national & local guidelines
• Cervical smear taking
• Providing all immunisations, including:

- Routine childhood vaccinations

- Adult vaccinations

- Seasonal vaccinations (e.g. flu, COVID-19)

- Travel vaccinations and travel health advice

• Supporting the practice in achieving QOF targets and enhanced services
• Contribute to the provision of education & training for other staff & students
• Participate in research & audit where appropriate
• Maintaining accurate and contemporaneous records at all times
• Attend and participate in any meetings when required
• Any other delegated duties appropriate to the role
• Flexibility of working to ensure sufficient cover is provided for nurse holidays/sickness
• Maintain effective liaison with other agencies & staff concerned with patient care

Person Specification

Qualifications

Essential

• Registered Nurse (NMC)
• Significant primary care or relevant experience
• Management and education of patients with chronic disease/long term conditions
• Evidence of ongoing CPD and revalidation
• Certified in immunisations and vaccinations
• Cervical smear taking

Desirable

• Experience of working with the EMIS clinic system
• Knowledge of QOF, NICE guidance and national screening programmes
• Leadership or management qualification
• Teaching or mentorship qualification
• Excellent interpersonal and teamworking skills
• Excellent time management skills/ability to prioritise and manage own time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glenpark Medical Practice

Address

Glenpark Medical Centre

Ravensworth Road

Gateshead

Tyne And Wear

NE11 9FJ

United Kingdom

Employer's website

http://www.glenparkmedicalcentre.co.uk (Opens in a new tab)