Job description

Job responsibilities

This is a leadership role where the post holder will have a real influence on the clinical and operational excellence of the service. The post holder will take a pro-active lead in building relationships, partnerships and alliances in the community, secondary care, and primary care settings, and supporting specialist advisors to deliver outcomes that benefit clients referred to the service. They will be responsible for the line management of staff working across Gloucestershire.

The post holder must have extensive knowledge and hands-on experience in public health or behaviour-change settings.

Main Duties and Responsibilities

The post holder has responsibility of delivering the following key result areas:

Exercise strong practice leadership in a style and manner consistent with the companys values, sharing best practices, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement.

Drive quality improvement across the division and support the Gloucestershire service contributing towards overall objectives.

Conduct observations and care record audits across all services and feed improvements needed in each service development plan.

Provide a leadership role in service planning, development, implementation, and coordination of all elements of the service.

To develop and coordinate a team of Advisors to ensure they provide evidence based interventions to Gloucestershire residents.

Line manage a team and be responsible for supervision and day to day management and performance.

Actively involved in the promotion and advertisement of the service.

To support the team with their professional development ensuring audits and observations are scheduled regularly.

To take accountability and responsibility for KPIs and ensure weekly/monthly updates are provided to the Head of Service.

Effectively work with the data team, Heads of Service and Project leads to ensure the data for all services demonstrate clear outcomes.

Work with the Professional leads to embed the integrated service strategy across all services.

Work collaboratively with key stakeholders in the community, primary care, and secondary care to ensure a seamless referral pathway and feedback system is adhered to and improved where necessary.

Input to multi -disciplinary meetings as required.

Input into Governance procedures to ensure the service is both safe and effective

Produce reports to showcase effectiveness and improve performance.

Work in partnership with primary care, secondary care, and community stakeholders to disseminate information and deliver campaigns.

Increase referrals by promoting and communicating with other professionals.

Contribute to the social values of the service.

Work within agreed boundaries and relevant policies and standard operating procedures.

Plan and organise workloads effectively

Ensure robust client records are up to date at all times.

Use reflection and evaluation to improve service delivery.

Delivery of training to appropriate professionals and other stakeholders.

Delivery of Healthy Lifestyle Services

This role will develop over time and therefore it is expected that post holder will have additional responsibilities

The desire to make a difference

We are looking to change the lives and improve the wellbeing of the people in Gloucestershire

Skills and Competencies Required

An experienced senior leader with experience in delivering excellent healthy lifestyle services. across community settings

Skilled in project management accustomed to using tools and processes to identify project goals, set and manage the schedule, anticipate, and identify issues, remove obstacles, delineate responsibility, track task completion, and communicate progress

Experience in evolving and developing services within a complex health system.

A positive and proactive leader with the ability to motivate, engage and support teams to achieve the highest standards and outcomes .

A strategic thinker, able to foresee and take action to deal with problems and opportunities.

An adept communicator who adapts the message to fit the needs of the audience including clients, staff, volunteers and partner agencies

Results orientated and naturally seek quantitative goals and actively seek to outperform them.

An experienced health practitioner with a knowledge of smoking cessation, weight management or similar

Be able to build strong relationships, foster trust and co-operation among colleagues and stakeholders

Be quality driven; naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Essential

• Degree (or equivalent experience) in the health-related field: Nutrition, Dietetics, Nursing, Public Health

Desirable

• Masters Qualification or equivalent
• Quality improvement certification or equivalent Level 2/3 REPS qualification
• Project management or leadership qualification
• NCSCT qualification

Experience

Essential

• Delivery/management experience e.g., weight management, stop smoking, behavior change.
• Experience in managing and inspiring large teams
• Project and operational management experience
• Demonstrable experience in working with a range of stake holders to improve health outcomes for the population
• Experience in contract and performance management
• Demonstrable experience with service improvement measures Experience in using data to inform service development to improve outcomes
• Experience in working with commissioners.

Desirable

• Previous experience of working with overweight/obese adults
• Previous experience of working on physical activity and exercise on referral programmes
• Previous experience of working in Smoking Cessation services
• Previous experience of early years interventions or workplace health initiatives

Job Specific Requirements

Essential

• The ability to travel independently across the county
• Work flexibly and adapt to suit service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Eastgate House, Suite 3D, Third Floor, Eastgate Street

Gloucester

Gloucestershire

GL1 1PX

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Role Purpose:

You will provide administrative support to Gloucestershire Service. You will work with the Admin Lead and the rest of the team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines. Responsible for a range of administration, you will be based in our Gloucester office.

Your key responsibilities will be:

You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

Ability and experience of working to own initiative in an administration role.

Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.

To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.

Manage and promptly handle incoming healthcare referrals, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on the appropriate service database.

To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.

Be able to encourage and assess the client`s readiness for specific behaviour change

Work with service leads to source new venues.

Weekly monitoring of workload and service targets.

Dispensing Nicotine Replacement Therapy through postal services

General administration (record keeping, filing, etc.)

Skills and Competencies Required

Be an experienced administrator used to working in a health and/or community setting

Experienced working with Microsoft Office and health related database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives

Standard Information

Information Governance

Employees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2018. The postholder must not; either during their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation.

The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000

The postholder must comply with ABLs policies that protect the information assets of the organization from unauthorized disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards.

Health & Safety

Compliance with the Health & Safety at Work Act 1974 the postholder is required to fulfil a proactive role in the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses, and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Safeguarding is Everyones Business

ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. Therefore, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies/procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them.

Smoke-Free

ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.

Training

The postholder must attend any training that is identified as mandatory to their role.

The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.

Equality, Diversity & Human Rights

It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality, and respect human rights.

Person Specification

Qualifications

Essential

• Demonstrable experience in a reception/administration role
• GCSE Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above
• NVQ 3 level in a relevant subject

Experience

Essential

• Demonstrable experience in an administration role
• Experience of working in a team environment

Desirable

• Experience in minute taking for meetings
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital

Job Specific Requirements

Essential

• Work flexibly and adapt to suit service need.

Skills and Knowledge

Essential

• Excellent interpersonal skills
• Excellent communication skills including listening, verbal and written
• Excellent telephone manner
• Ability to work under high pressure and in a fast paced environment
• Excellent organisational and time management skills
• Efficient problem solving skills
• Ability to interact with colleagues and other stakeholders politely and courteously
• Excellent IT skills and proficient in all areas of Microsoft Office and Outlook
• Excellent customer care
• Flexibility and adaptability to changing workloads
• Monitor workload and ability to multi-task
• Evidence of accuracy and paying attention to detail in tasks
• Punctuality, reliability and honesty
• Ability to use own initiative and confident to do so in the workplace

Desirable

• Understanding and evidence of adhering to information governance and data protection policies
• Experience with software packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Healthy Lifestyles Gloucestershire

Eastgate Street

Gloucester

GL1 1PX

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Programme Manager

About the Job

The post holder will be responsible for leading the development and implementation of ambitious, complex and multi-faceted data and intelligence strategy programmes and projects, including elements of system redesign, remodelling of services, behaviour change and delivery of savings.

This is what we need you to do

Manage one or more data and intelligence strategy programmes and projects through their lifecycle from initiation to delivery of benefits

Oversee projects within the programme, providing leadership for the programme under the direction of the strategic lead Lead on the development and communication of robust programme and project plans and business cases, engaging stakeholders in the process, and managing the gateway approvals process for the programme

Be responsible for programme governance, (including stakeholder management, change control, risk and issue management and escalation, monitoring and evaluation, quality assurance, resource management) ensuring that corporate requirements are met

Manage project managers assigned to the programme, providing them with leadership, direction and oversight, managing interdependencies and resolving conflicts

Take overall responsibility for programme deliverables, working closely with colleagues to ensure that the changes are understood, owned and embedded within the business itself.

Provide matrix management for all staff and resources assigned to the programme, including programme team members and support services

Person Specification

Qualifications

Essential

• Education & Qualifications
• Management qualification
• Essential
• Educated to degree level or equivalent
• Project Management Qualification
• Additionally, at RB1
• Programme Management qualification

Employer details

Employer name

Gloucestershire County Council

Address

Shire Hall

Gloucester

Gloucestershire

GL1 2TG

United Kingdom

Employer's website

https://www.gloucestershire.gov.uk/ (Opens in a new tab)