Job description

Job responsibilities

Job responsibilities

- The post holder assumes responsibility for the day-to-day management of the clinical area, in the absence of the team leader.

- The post holder is supervised by a named therapist, who may not be present at all times. Clinical and professional supervision is in the form of regular clinical reasoning sessions, observed practice, peer review and formal training.

- The post holder will link with the Band 7 clinical lead physiotherapist to support the use of resources within budget. The level of managerial responsibility involves the supervision and appraisal of junior therapists, support workers and undergraduates, with the support of the Band 7.

- To deliver therapeutic interventions, acting as a specialist clinician in Pelvic Health Physiotherapy using the principles of Physiotherapy in an integrated and client-centred way supported by the POGP Competency Framework and adhering to local competencies.

- To assume responsibility for personal development and supporting the development and supervision of others by CPD (continuing professional development), linked to appraisal.

- To support evaluation and service development in the clinical area in line with national and local drivers

- To consolidate and learn new skills and competencies to provide holistic care using the POGP Competency Framework. To develop clinical reasoning and treatment techniques through the active participation in training and development. To consolidate knowledge and skills learned through this process with the direction of senior staff, and deliver research-based presentations as part of in-service training. This will involve facilitating own learning opportunities, reflecting on practice and learning through this process

- To participate in the supervision, caseload monitoring and clinical education of junior physiotherapist, support workers, students and apprentices. Providing support, guidance, training, and assessing and evaluating competence, in order to fulfil clinical governance requirements and retain a skilled workforce. To participate in the undergraduate education process, as a clinical educator for university students. This involves the assessment of students competency to practice and contributes to their qualification in the defined profession.

- To support leadership and work within the Pelvic Health Physiotherapy service, providing an effective and evidence-based service through assessing, planning and implementing treatment programmes.

- To be responsible for the organisation of own caseload and appropriately delegate to junior physiotherapists and support workers. To ensure the team is effective in the day to day running of the clinical area.

- To communicate with the multi-disciplinary team (MDT) to aid effective patient care, which will include taking an active role in team meetings, joint treatment sessions, case conferences and specialist interest group meetings. Either working alone or as part of the multi-disciplinary team to make recommendations for ongoing management, timely discharge from physiotherapy or signposting to other relevant services.

- To work as a specialist practitioner in the clinical area utilising theoretical knowledge, clinical experience and clinical reasoning skills and techniques to assess, diagnose, plan and offer a range of treatment options; deliver, evaluate and amend the treatment plan. This will include patients with diverse or complex presentations/multi-pathologies in individual or group therapy sessions. Working as an autonomous practitioner with access to guidance from the clinical lead therapist when necessary, including working as a lone practitioner in the community.

- To maintain clear, accurate and concise patient records in line with departmental and professional standards and include relevant outcome measures. This will include writing patient reports for e.g. medical practitioners and solicitors requests.

- To support audit and research projects, to further own and teams clinical practice. To be involved in making recommendations for changes to practice and procedures for the relevant clinical area, and the implementation of these changes.

- To contribute to the Clinical Governance and Quality agenda by active participation in service initiatives, health and safety and risk management

- To communicate effectively with patients and carers potentially complex, sensitive or distressing information; in order to provide patient centred care, to encourage self-management, maximise rehabilitation potential and to ensure understanding of the condition. Patients may have communication, perceptual or cognitive/understanding difficulties.

- To communicate effectively and work collaboratively with medical, nursing, other allied health professions and other colleagues to ensure delivery of a co-ordinated multidisciplinary service.

Person Specification

Qualifications

Essential

• Degree/diploma in Physiotherapy/Occupational Therapy
• Registered with the Health & Care Professions Council

Desirable

• Completed or working towards completion of relevant post graduate training e.g. POGP short course

Experience

Essential

• Experience of working within a Pelvic Health Physiotherapy Service in a healthcare setting
• Experience of supervising, appraising, and providing education/training to others

Knowledge, skills, abilities

Essential

• Deliver a high level of skill in assessment and management of complex patients with urinary incontinence and prolapse.
• Demonstrate excellent communication skills, verbal, non-verbal and written when interacting with patients/carers, other team members and the MDT.
• Knowledge of and ability to apply and utilise evidence-based practice, including National guidelines to deliver, evaluate and audit the service.
• Demonstrate an understanding of the biopsychosocial approach to managing long term conditions.
• Demonstrate the ability to network with other professionals and set up close working relations
• Work flexibly in response to the changing demands of the service and manage changes in service delivery in self and others.
• To have access to roadworthy transport, to be able to travel to multiple locations within a working day which is likely to be covering a large geographical rural area.

Qualities

Essential

• Work effectively as a team member within the multidisciplinary team.
• Work and maintain judgement under pressure whilst effectively managing own and others' time.
• Demonstrate commitment to personal development and recording CPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Cheltenham

GL537AN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please reference the attached Job Description and Person Specification for further information regarding this role.

Person Specification

Experience

Essential

• Previous experience of dealing with members of the public
• Experience of using own initiative, prioritising workload and utilising organisational skills

Desirable

• Previous experience working in a busy office
• Previous medical secretary/hospital/NHS service experience
• Experience of data entry, maintaining databases and data validation of electronic records
• Working experience of TRAK/EPR/PACS/Infoflex

Knowledge

Essential

• Good command and understanding of English, punctuation and grammar
• Excellent verbal and written communication skills
• Excellent and accurate attention to detail
• Good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management

Desirable

• Knowledge of NHS systems

Qualifications

Essential

• GCSE English and Maths at Grade C or above

Desirable

• Typewriting / word processing RSA Level 3 or equivalent practical experience
• NVQ in Administration level 3 computer literate in Microsoft Office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Duties to be carried out in a professional manner that ensures a high level of customer service to all Gloucester Hospitals Trust customers, both internal and external.

- Use of online temporary staffing systems to assist in matching ward /department requests for staff cover with availability of staff. Ensuring that documentation and computer data relating to that matching up is up to date at all times.

- Respond to any inquiries by email or on the telephone in a knowledgeable, sensitive, timely and customer-focused manner. Ensuring that confidentiality is maintained at all times when handling personal and sensitive information

- Maintain close communication with Wards/Departments/Clinical Site Managers/ Matrons on a daily basis. Attend Trust staffing meetings in the absence of the team leader, to ensure real time information regarding staffing levels and challenges. Liaise with external nursing agencies on a daily basis

- Aim to become a subject matter expert in designated areas of temporary staffing.

- Provide a high-quality customer service to both internal managers and bank staff when required.

- To support the administration of payroll processes for bank and agency workers, including the processing and checking of agency invoices to ensure that they are accurate and paid promptly.

- Attend meetings and undertake training, including mandatory and role specific training, to ensure that skills and knowledge are kept up-to-date and appropriate to the post.

- Ensure a working knowledge of current Trust policies and procedures and adapt working practices as appropriate.

Person Specification

Qualifications

Essential

• A-Levels, T-Level and/or equivalent experience
• Recent and continued professional development (CPD)

Experience

Essential

• Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
• Previous experience of working towards targets/deadlines

Desirable

• Previous experience working within clinical environments
• Previous experience delivering training/workshops

Knowledge

Essential

• Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
• Knowledge of complaints management process
• Advanced skills using Microsoft Office (Excel, Outlook, PowerPoint & Word)

Desirable

• Knowledge of Medical Temporary staffing platforms such as Allocate
• Knowledge of continuous improvement practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Victoria Warehouse

The Docks

Gloucester

GL1 2EL

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As Head of Estates, your responsibilities will include:

- Lead delivery of Estates Services across engineering, compliance, fire safety, energy, environmental management, and building maintenance.

- Ensure compliance with statutory legislation, NHS standards, NHS Health Technical Memoranda (HTMs), NHS Health Building Notes and British Standards.

- Ensure robust asset management, compliance reporting and maintenance records are maintained through CAFM systems.

- Oversee risk management processes, providing advice and implementing mitigation strategies.

- Lead estates risk management, lifecycle planning and infrastructure improvement programmes to support long-term operational resilience.

- Manage budgets, contracts, capital projects and resources to ensure cost-effective delivery.

- Deliver Estates Services that achieve agreed KPIs and SLAs.

- Provide visible and effective leadership, ensuring staff are motivated, skilled and aligned with GMS values.

- Support sustainability and decarbonisation programmes aligned to NHS Net Zero objectives.

- Liaise with Gloucestershire Hospitals NHS Foundation Trust (GHNHSFT) colleagues, regulators, and contractors to maintain high levels of service.

- Support the Associate Director of Estates in strategic planning, operational decision making, and organisational change.

- Participate fully in the senior manager on-call rota and respond effectively to emergencies or major incidents.

Person Specification

Qualifications

Essential

• Educated to Master's Degree level or equivalent experience
• Post-graduate management qualification or equivalent knowledge

Desirable

• Membership of a relevant professional body/bodies e.g. CIOB, RICS, RIBA, IHEEM, CIBSE, IWFM
• Evidence of continuing professional development
• Relevant specialist estates management, sustainability or statutory compliance training

Experience

Essential

• Senior estates management experience within healthcare or another large complex operational environment
• Experience leading and developing multi-disciplinary teams
• Experience managing safety-critical engineering infrastructure
• Experience delivering estates change programmes, service improvements or capital projects

Desirable

• Experience managing major contracts, procurement activity and external suppliers

Knowledge/ Skills

Essential

• Knowledge of statutory compliance, health & safety legislation and governance requirements applicable to Estates Services
• Knowledge of safety-critical engineering and building infrastructure systems
• Ability to provide strategic leadership, risk management and operational decision-making within a complex environment
• Ability to analyse complex information and communicate recommendations to senior stakeholders

Desirable

• Knowledge of NHS Health Technical Memoranda (HTMs), Health Building Notes (HBNs) and healthcare estates standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Managed Services

Address

Trustwide

Gloucestershire

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)

Job description

Job responsibilities

1. Strategic Workforce Leadership and Planning

- Lead and support divisional workforce planning, ensuring alignment with operational priorities and long-term service sustainability

- Translate workforce data, benchmarking (e.g. Model Hospital) and business intelligence into meaningful insight to identify strengths, risks and opportunities

- Develop and maintain robust workforce plans, aligning staffing models with quality, safety and performance metrics

- Support the identification and mitigation of workforce risks, ensuring clear actions are in place to address areas such as critical workforce shortages

- Drive succession planning and talent development activities to support workforce sustainability at all levels

- Work in partnership with resourcing teams to deliver proactive, innovative recruitment and retention solutions

- Promote effective use of apprenticeships and skills development to support future workforce needs

2. Transformation and Organisational Change

- Lead and drive the design and delivery of organisational change programmes, including service redesign, restructures and system-wide transformation

- Provide expert advice on employment implications of change, including consultation, redeployment and contractual matters (e.g. TUPE)

- Support the development of integrated care pathways through collaborative working across the Integrated Care System

- Enable divisions to identify and deliver workforce-related efficiencies, assessing cost, benefit and risk

- Act as a visible advocate for change, supporting leaders to implement new ways of working that improve productivity and outcomes

3. Employee Relations, Policy and Risk Management

- Lead and oversee the management of highly complex and high-risk employee relations matters, including those involving senior staff and medical workforce

- Ensure consistent application of employment law, Trust policies and best practice across all people matters

- Support leaders to manage workforce issues proactively, promoting early resolution and minimising escalation where appropriate

- Use workforce metrics to inform decision-making and link people risks to divisional risk registers with appropriate mitigation plans

- Contribute to the development, review and implementation of Trust-wide people policies and initiatives

- Lead on agreed specialist areas within the People function (e.g. job evaluation, governance, or strategic programmes)

4. Resourcing, Pay and Reward

- Provide expert input into job evaluation processes, ensuring fairness, consistency and appropriate challenge

- Advise on complex pay and reward matters, including requests outside of national frameworks, with a solutions-focused approach

- Support the development of innovative reward and retention strategies within national terms and conditions

- Contribute to financial planning / cost improvement programmes of workforce expenditure, balancing financial sustainability with service needs

- Drive improvements in recruitment and retention outcomes, targeting areas of identified risk or concern

5. Colleague Experience, Equality, Diversity and Inclusion

- Lead and shape senior leadership decision-making to improve key workforce metrics such as appraisal, absence, mandatory training and retention

- Use staff survey and engagement data to develop targeted action plans that enhance colleague experience

- Triangulate workforce, engagement and patient experience data to identify priorities for improvement

- Lead initiatives to address bullying, harassment and workplace concerns, promoting a safe and respectful culture

- Champion equality, diversity and inclusion, ensuring fair and equitable outcomes for all colleagues

- Contribute to delivery of the Trusts EDI objectives and action plans

Professional Development, Education and Training

The post holder will demonstrate expert professional knowledge across the full range of people disciplines, applying specialist insight to provide high-quality, credible and pragmatic advice to senior leaders and managers. They will maintain up-to-date knowledge of employment law, NHS terms and conditions and emerging people practice, ensuring advice reflects best practice and supports organisational objectives.

The role will lead and contribute to the development of management capability through the design and delivery of targeted learning interventions, coaching and development activity that strengthens leadership effectiveness and improves people management practice. The post holder will take personal accountability for continuous professional development and actively contribute to the ongoing evolution of the People function.

Leadership and Management

The post holder will operate as a strategic People Partner, working in close partnership with senior leaders to deliver the Trusts People Strategy and drive improvements in workforce performance, culture and colleague experience. They will provide visible, credible leadership on complex workforce issues, including organisational change and high-risk employee relations matters, influencing decision-making at a senior level.

The role will provide direct leadership and management to Deputy People Partners, ensuring effective supervision, professional development and delivery of a high-quality, consistent People service. This includes setting clear objectives, providing coaching and support, and fostering a culture of continuous improvement, accountability and high performance across the team.

The post holder will act as a role model for professional practice, demonstrating integrity, credibility and a strong commitment to continuous improvement. They will lead key programmes of work and projects aligned to the People Strategy and may deputise for more senior colleagues as required, providing leadership across the wider People function.

The role will contribute to the development and implementation of people policies and frameworks, ensuring they are applied consistently, fairly and in line with organisational values. While not holding direct budget responsibility, the post holder will influence workforce investment decisions and support the effective and sustainable use of resources across their areas of responsibility.

Planning and Organisation

The post holder will lead and manage a diverse portfolio of work across assigned services, balancing strategic priorities, complex casework and transformation activity. They will play a key role in workforce planning, supporting leaders to align workforce requirements with service demand, using data, insight and workforce intelligence to inform decision-making.

The role requires a highly organised and proactive approach, with the ability to manage competing priorities, deliver to deadlines and respond effectively within a fast-paced and evolving environment.

Service Improvement, Research and Development

The post holder will contribute to the continuous improvement of people services, using data, insight and benchmarking to inform evidence-based decision-making and service development. They will lead and contribute to workforce-related projects and programmes, supporting innovation and the implementation of new approaches that improve workforce outcomes and organisational performance.

The role will actively support a culture of continuous improvement, evaluating the impact of initiatives and embedding sustainable changes in practice.

Communication and Working Relationships

The post holder will build and sustain strong, effective partnerships with Divisional Leadership Teams, acting as a trusted advisor and providing credible, strategic people insight to support decision-making and service delivery.

They will communicate clearly, confidently and professionally across all levels of the organisation, tailoring their approach to a wide range of audiences, including senior leaders, managers, staff and staff side representatives. The role requires the ability to convey complex and sensitive information in an accessible and constructive way, supporting understanding and informed decision-making.

The post holder will work collaboratively with colleagues across People Services to ensure a coordinated, proactive and high-quality service, and will develop effective working relationships with corporate functions including Finance, Payroll and Procurement to deliver integrated workforce solutions.

The role requires the ability to establish and maintain constructive, professional relationships with a wide range of internal and external stakeholders, including Trade Unions, system partners, NHS England and ACAS, supporting effective partnership working and positive employee relations.

Strong influencing, negotiation and interpersonal skills are essential, alongside the ability to manage challenge professionally, navigate difficult conversations and build trust, credibility and engagement across organisational and system boundaries.

Person Specification

Qualifications, Knowledge and Experience

Essential

• Master's Degree or equivalent level of experience
• MCIPD membership (Level 7 CIPD as a minimum) or equivalent level of experience
• Level 7 CIPD qualification
• Relevant continuing professional development
• Significant experience operating at a senior/strategic HR or People partnering level
• Record of successful management of complex organisational change
• Ability to relate to managers, understanding different approaches, styles and expertise and utilise this knowledge to develop effective relationships and cooperative ways of working to achieve the Trust's aim.
• Excellent oral and written communication skills
• Strong ability to lead, influence and negotiate at senior levels
• A solution focussed approach to problem solving and relationship management.
• Tact, diplomacy and emotional intelligence
• Demonstrable experience of contributing to and working within a continuous improvement environment where transformational change is core to everyday ways of working
• Ability to analyse complex information and workforce trends to identify key concerns and develop potential solutions.
• Ability to confront and manage difficult issues, resolve complex problems, manage conflict effectively and overcome resistance
• Experience in managing complex and sensitive employment relations issues
• Well-developed sensitivity to stakeholder relationships with a constructive yet strong approach to challenge.
• A thorough and up to date knowledge of employment law and demonstrable experience of its pragmatic application.
• Ability to use Microsoft Office applications
• Experience of effective positive partnership with Trade Unions
• Tenacity and Resilience
• Confidence and experience in making difficult decisions.
• Excellent interpersonal and communication skills (verbal and written)
• Reliable and trustworthy
• Confident in a variety of situations
• Strong customer focus
• Willing to learn and develop
• Values and respects others
• Treats everyone as an individual
• Is non-judgemental
• Motivated to be genuinely kind and caring
• Pro-active and takes responsibility
• Motivated to make a difference in whatever way they can
• Takes pride in themselves, their appearance, their role and where they work

Desirable

• NHS modernisation understanding
• Senior report writing / business cases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital- Beacon House

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicant will need to use active listening skills and empathy to obtain confidential information from complainants. Ensuring complaints are fully investigated and responses are comprehensive, sensitive and balanced within the agreed deadline by obtaining information from relevant clinical, nursing and managerial staff who have other competing priorities, seeking advice as required.

The successful applicant will have their own caseload and will need to be able to prioritise conflicting demands to support with achieving national performance targets for complaints management as set by the Department of Health in the NHS Complaints Procedure.

To work flexibly as part of the wider Patient Investigation and Learning Team, undertaking duties and activities relevant to level of post to improve the experience of patients and staff.

Person Specification

Qualifications

Essential

• Degree level or an equivalent level of experience and knowledge

Desirable

• Experience of ongoing development and further training

Experience

Essential

• Extensive use of Microsoft Office
• Experience of liaison and partnership working with service users, carers, members of the public and a wide range of stakeholders

Desirable

• Experience of working in a clinical environment
• Experience in a complaint process role
• Experience of liaison effectively with both clinical and non-clinical staff

Knowledge and Skills

Essential

• Self-motivated and able to work unsupervised
• Excellent written and verbal communication skills
• Able to work prioritise and to work to tight deadlines
• Able to analyse complex information

Desirable

• Knowledge of NHS Complaints procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provisional Job Plan Glaucoma/Cataract TRUST DOCTOR AM Theatre with SR/YA 1-5 Tewkesbury Hosp RSTA Theatre WD 2,3,4,5 Cataract Clinic Eye Emergency Clinic 1-5 PM Theatre with SR/YA 1-5 Tewkesbury Hosp Stroud with YA if no room supernumary AM GRH RSTA (cover of SR Cat clinic) Cataract Clinic Teaching 1,2,3 and 4 Theatre wk 5

Person Specification

Qualifications & Training

Essential

• Full or eligible for full GMC Registration
• Dip Ophth, MRCOphth or equivalent

Desirable

• FRCOphth
• Higher Degree e.g. MSc, MD, PhD
• At least 2 years Ophthalmology experience

Clinical Experience

Essential

• A minimum of 4 years postgraduate experience with at leave 4 years ophthalmic StR1 or higher grade since registration
• Experience in phacoemulsification cataract surgery
• Experience working in busy outpatient and casualty clinics as well as theatre
• Exposure to emergency Ophthalmology on call

Knowledge & Skills

Essential

• Experience and participation in departmental audit
• Ability to teach junior staff
• Good organisational skills and time management

Desirable

• Pervious QIP or audit
• Previous publications or research

Personal Attributes

Essential

• Acceptance that the post requires a strong service commitment
• Ability to travel independently between hospital sites
• Willingness to seek timely assistance from senior colleagues as appropriate
• Ability to establish good working relationships with staff and able to communicate well with patients
• Applicants whose primary professional qualification(s) were not taken in English and/or have spent less than 6 months in a substantive NHS post, will need to demonstrate their language competence by achieving a score of 7 in the International English Language testing system (ILETS) or equivalent

Desirable

• Evidence of personal initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Cheltenham

GL53 7AN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Provide efficient and courteous reception to patients.

- Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times.

- Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g. x-ray.

- Make appropriate follow up, clearly communicating that to patient or populate pending list in accordance with clinician request.

- Book support service e.g. transport, interpreter for appointment

- Deal with telephone callers professionally and timely.

- Flexibility with hours and working area to provide cover for colleagues across site and department when requested.

- Assist supervisor with on the job training for new staff

- Complete all training in accordance with trust policy, this may mean off site attendance

- Good working knowledge of trust Cancellation/DNA policy

- Maintain a smart, professional appearance at all times, keep reception work area tidy, be familiar with Trust infection control policy

- Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.

- Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals.

- Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met.

- Ensuring safeguarding correspondence and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.

- Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate persons attention in a timely manner. Stationery and equipment management including ordering and monitoring supplies

- Attendance at departmental meetings.

- Demonstrate daily duties to new starters and less experienced staff to support their induction.

- Have knowledge of the lone working policies and procedures and maintain team contact information.

- Complete the daily administrative functions.

- Assess and manage own workload under the supervision of the line manager.

- To highlight any risks, adverse events or near misses to the line manager.

- Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date.

- Ensure that all Trust wide standards are maintained and monitored to improve quality and total care to all who come in contact with the service.

- Ensure your work area and equipment is left in a good working condition on a daily basis.

The elements that require actioning from your new admin employee when employed will be:

- Assist in managing bookings- (This involves ringing patients prior to appointments and moving requests off appointments for patients who cannot attend and document any changes on the Radiology booking system).

- Liaising with Radiology appointment team when necessary.

- Good Communication skills

Person Specification

Qualifications

Essential

• GCSE English and Maths Grade C or above, or equivalent
• Knowledge and awareness of health and safety issues, risk management and data protection act.

Desirable

• Experience with dealing of public members
• NVQ in Administration Level 3

Experience, Skills and Knowledge

Essential

• Experience of using own initiative, prioritising workload and utilising organisation skills
• Previous experience working in a busy office environment.
• Able to communicate effectively diverse range of people
• Excellent and accurate attention to detail
• Diary management skills
• Proven organisational and forward planning skills.

Desirable

• Experience of data entry, maintaining databases and data validation of electronic records
• Previous experience working in an NHS Department / knowledge of NHS systems.
• Knowledge and awareness of health and safety issues, risk management and data protection act.

Personal Qualities

Essential

• Ability to multitask
• Excellent team worker
• Ability to use own initiative
• Ability to prioritise workload and work to deadlines
• Ability to work flexibly within a team
• Motivated and innovative.
• Ability to deal with telephone calls/typing letters with potentially distressing or emotional content.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide (Community Diagnostic Centre, Gloucestershire Hospital and Cheltenham General)

Gloucestershire

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department. The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list. Confidential administrative support will be required to influence patient bookings to enable provision of patient care. The Customer Care Support Officers will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions.

Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided. Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must! The hours in this role can vary and some Saturday and evening work will be required. The hours will not go above 37.5 per week so any time worked on a Saturday will be taken off in the week as required and allows for flexible working to aid work life balance.

Person Specification

Qualifications

Essential

• Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above.

Experience

Essential

• Excellent communication, interpersonal and organisational skills
• Previous Clerical Experience
• Competence in a wide range of IT systems, (ECDL or equivalent standard)
• Understanding and respect of Data Protection policies.
• Able to organise, prioritise and manage own workload without supervision

Knowledge

Essential

• Demonstrable skills relating to excellent customer service
• Ability to deliver on deadlines
• Ability to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department. The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list. Confidential administrative support will be required to influence patient bookings to enable provision of patient care. The Customer Care Support Officers will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions.

Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided. Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must! The hours in this role can vary and some Saturday and evening work will be required. The hours will not go above 37.5 per week so any time worked on a Saturday will be taken off in the week as required and allows for flexible working to aid work life balance.

Person Specification

Qualifications

Essential

• Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above.

Experience

Essential

• Excellent communication, interpersonal and organisational skills
• Previous Clerical Experience
• Competence in a wide range of IT systems, (ECDL or equivalent standard)
• Understanding and respect of Data Protection policies.
• Able to organise, prioritise and manage own workload without supervision

Knowledge

Essential

• Demonstrable skills relating to excellent customer service
• Ability to deliver on deadlines
• Ability to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key operational results areas

- Work with the DPO to ensure the completion of the Trusts Data Security and Protection Toolkit assessment, collating evidence, and undertake compliance audits.

- To advise on and provide updates to IG and cybersecurity e-learning training to ensure staff have access to up to date and relevant IG and Data security and protection training.

- To ensure the development and delivery of the UK GDPR compliance action/improvement plans, monitor progress and report.

- To ensure the Trust's contractors and support organisations have adequate IG arrangements in place.

- To ensure the development of local information sharing agreements as required.

- To provide support/undertake date privacy impact assessments.

- To ensure fair processing notices are adequate for flows of personal confidential information.

- To support the Trusts Information Asset Owners in information asset management and assist with undertaking risk assessments.

- To support the management and response to information security incidents.

- To maintain on-going personal development and knowledge of data protection laws, issues and developments.

- Freedom to take actions as the lead specialist, based on own interpretation of policy, to conduct complex investigations into suspected or actual breaches of data protection and security and provide formal written reports advising how legislation and or policy should be interpreted directly to the Information Asset owner, Human resources business partner and service leads. These cases could lead to disciplinary action being taken against staff

- Participate in relevant internal and external working groups/projects, services and initiatives to provide information and analytical advice and expertise.

- Liaise with senior managers of stakeholder organisations, NHS cyber security teams, the Counter Fraud Service, the Police and external organisations, as required, when investigating incidents.

- Investigations into abuse of IT services such as internet and email may occasionally expose the post holder to distressing images and require the post holder to act as a professional witness in disciplinary hearings etc.

- The alignment of digital and operational processes with legislative, NHS and business security requirements.

- Work with the wider digital team in the identification and management of data protection and data security risks ensuring that digital and operational services maintains compliance in line with the overall Trust corporate governance framework, designing and maintaining appropriate data protection and data security controls and plans with procedures for their operation and maintenance

- Work with services and digital teams to Identify and classify information assets and the level of control and protection required.

- Ensuring that the confidentiality, integrity and availability of trust information is maintained and the public trust in the organisation is promoted and maintained.

- Ensuring that all access to services by external partners and suppliers is subject to contractual agreements and appropriate responsibilities documented.

- Be responsible for a high standard of work supporting the delivery of Information Governance to quality standards and in a cost-effective manner. Maintain documentation and associated plans with regular team meetings to monitor progress and resources.

- Overseeing team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular:

To support the delivery of day-to-day activities and projects

Support the development and maintenance of a high performing IG team

Advocate data protection and cyber security during all interactions with staff across all roles and levels within the trust.

At as Information asset administrator for IG related assets including the Trusts Information asset register.

Customer care for patients and/or service users

- To act as a champion for patients and their interests in relation to data security and protection

- To ensure all staff and occasional public and patient contact with the office is of the highest professional standard

Leadership and management

- To provide line management for the IG team

- Responsible for undertaking appraisal and personal development for staff within the team

- To support, motivate and develop staff within the team to ensure that they are able to deliver the trust and team objectives

- Liaise with other Managers to share best practice

- Plan, organise, deliver, and review regular IG and ad hoc stakeholder awareness workshops and training sessions on data security and data protection that raise the awareness of staff of information governance issues and ensure their compliance with policies and procedures, ensuring the collaboration of Human Resources, Training, Data Protection and Information Governance Lead. Take personal responsibility for delivering some of these awareness training programmes. Develop materials to enable others to deliver training in a standard manner

Communications and working relationships

- The post holder will be a contact point in the organisation for IG and provide advice to IAOs, IAAs and liaise with the DPO, Caldicott Guardian and SIRO.

- Provide advice and take action, where necessary, in response to Audit findings and recommendations in respect of information governance.

- Work internally in the development and implementation of IG policies and procedures.

- Act as a consultant to projects, advising on matters relating to information governance & security.

- To work with the Head of Information Governance (DPO) to ensure that the Trust fully complies with relevant legislation, agreed policies and procedures.

- To deputise for the Head of Information Governance (DPO) as required in representing the Trust both on internal and external user groups ensuring that the Trust's priorities are effectively communicated, promoted and implemented.

- Ensure that Trust staff know how to report any data protection and data security breaches, incidents, malfunctions and suspected system weaknesses and threats.

- Management of IT security policies, and supporting set of policies, and their controls including their development and review and facilitation of their ratification

- Responsible for proposing and drafting changes, implementation and interpretation to policies and guidelines.

- Ensure that IT security and IG policy is enforced and communicated to all parties.

- Where necessary to liaise with external organisations on IT/cyber security matters, drafting and implementing joint policies and procedures and ensuring external network connections adhere to all appropriate security policies.

- Identify areas within the trust that are inadequately covered by IT/cyber security policies and procedures and, in consultation with operational manager IT specialists, and Data Protection Officer, develop new policies and procedures to cover these areas. Support Digital senior leads in presenting these to the relevant Boards or other approval bodies.

- The post holder will need to maintain a good knowledge of emerging policies from government departments. This will assist in the thinking and definition of the strategy discussions for the network and stakeholders.

Key Relationships:

- Head of Information Governance (DPO)

- Chief Delivery & Governance Officer

- Head of Records, Digital Risk & Compliance

- Caldicott Guardian

- Health and Corporate Records manager

Information Governance/Access to Records team

- Cyber security team

- Digital Senior Leadership Team

- Clinicians

- Senior Information Risk Owner (SIRO)

- Information Asset Owners (IAO)

- Information Asset Administrators (IAA)

- IG colleagues in local partner organisations

Research and development

- Develop and implement ad-hoc audit programmes to test system and data security measures, review findings and improve those system and data security measures

- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information

Person Specification

Qualifications

Essential

• Degree level or equivalent in a discipline directly relevant to the role
• Evidence of CPD

Desirable

• Data Protection professional qualification(s)
• SSCP/CISSP/CISMP

Experience

Essential

• Data protection and data security risk management in an enterprise setting
• Significant experience of working in, or managing, an IT Security or IG function
• Demonstrable experience in delivery of training / education to large groups of staff at all levels of the organisation
• Experience of managing and motivating a team and reviewing performance of the individuals

Desirable

• Previous experience of working within the NHS or other healthcare setting
• Previous experience of report preparation and delivery
• Previous auditing experience
• Previous experience of risk assessment
• Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Victoria Warehouse

The Docks

Gloucester

GL1 2EL

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and cardiology at Gloucestershire Hospitals NHS Foundation Trust, please see attached advert.

Person Specification

Qualifications and Training

Essential

• MRCP (UK)
• Full registration with the GMC

Desirable

• Good grounding in Cardiovascular Medicine

Personal Attributes

Essential

• Must be able to relate to patients and colleagues and to be flexible in approach to rotas, etc
• Ability to travel between hospitals in Gloucestershire
• IT skills

Desirable

• Progress towards achievement of the European Computer Driving licence

Knowledge and Skills

Essential

• Audit experience relevant to career stage
• Must have an interest and experience in teaching all grades of medical staff and other allied health professionals

Clinical / Experience

Essential

• Worked in medicine with cardiology experience
• Experience in implanting pacemakers

Desirable

• Experienced in cardiovascular medicine as middle grade

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Hospitals NHSFT

Great Western Road

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide secretarial and administration support including but not limited to the accurate typing of clinics and distribution of all patient related correspondence, ensuring that patient pathways and outcomes are recorded accurately on TrakCare.

To effectively manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant in particular relating to the organisation of Outpatient Clinics/Theatre Lists during Annual Leave, etc.

Fully utilise all outpatient clinic capacity by reviewing new and follow up outpatient waiting lists.

Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g., booking investigations, transcription, etc.

Contact patients for admission and negotiate appointments, offering non-clinical help and advice and utilise experience and knowledge of specialist discipline to identify when urgent action may need to be required by medical team for the wellbeing of the patient.

Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.

Co-ordination of staff, equipment, stock, facilities and paperwork (notes) in support of the admissions process.

Working from each Consultants waiting list to book patients within clinical priority and trust waiting time guidelines, liaising with clinical staff.

Liaise with Clinicians regarding appropriate scheduling of patients such as clinical priority, case mix and other key information to ensure the full utilisation of theatre lists.

Process cancellations and re-appoint patients observing trust waiting times.

Fully utilise all theatre capacity, maintaining a list of patients who are fit, willing and able to come in at short notice in support of this.

Book HDU/ITU beds as required following the correct protocol.

Responsible for identifying potential breaches against Trust Waiting List Targets and taking timely and appropriate action to avoid the breach, including 28-day breaches for on the day cancelled procedures.

To liaise with Consultants and MDT team with target treatment dates in relation to Cancer Waiting times and pathways.

Arrange pre-assessment appointments for those patients on our waiting list and any other investigations as requested by the clinical team.

Identify through validation and correct erroneous patient records to ensure patients are managed safely along their pathway. Capture learnings and provide feedback and training to individuals as necessary.

Assist and Support in the induction and training of new colleagues as directed by the Operational Support Manager.

To promote and share best practice with colleagues and peers to ensure highest standards are achieved.

To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained.

Regularly informing the Operational Support Manager about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.

To deal sensitively with patients offering non-clinical help and advice and utilise experience and knowledge to identify when urgent action may need to be required by medical team for the wellbeing of patient.

To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained and to cover colleagues during absences/annual/sick leave as directed by the Operational Support Manager. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

Contact Details

Maria Trigg (Operational Support Manager)

maria.trigg1@nhs.net

0300 422 4387 or 0300 4224362

Alternative Contact:

Anne Martin (Administration Team Leader)

anne.martin5@nhs.net

0300 422 3128

Person Specification

Qualifications

Essential

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy NVQ level three in administration or equivalent experience in a hospital or office environment.
• Proficient typist with keyboard skills.
• Basic understanding of Microsoft Office packages including Word, Excel and Outlook
• IT capable to ensure proficient use of hospital computer systems

Experience

Essential

• IT experience of Microsoft Office packages.
• Proven organisational skills with the ability to prioritise workload and to work to deadlines.
• Good interpersonal skills for dealing with people internal and external to the organisation.

Desirable

• Experience of working with the NHS, ideally working in a secretarial/admissions or similar role
• Understanding and previous experience in medical terminology

Knowledge / Skills

Essential

• An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls.
• Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar.
• Ability to work quickly and accurately.
• Ability to use own judgement and initiative as appropriate.
• Ability to work flexibly within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide

Gloucestershire (Cheltenham, Gloucester)

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To ensure the provision of a first-class clinical service
• To provide effective leadership to all staff engaged in the specialty
• To sustain and develop teaching and research wherever appropriate
• To undertake all work in accordance with the Trusts procedures and operating policies
• To conduct clinical practice in accordance with contractual requirements and within the parameters of the Trusts and Divisions services plans
• To maintain the confidence of business plans and development strategies formulated for the specialty, the Surgical Division or the Trust.

Person Specification

Qualifications

Essential

• Full General Medical Council registration.

Desirable

• Higher degree relevant to the specialty
• Teaching qualification Management/Leadership qualification

Clinical Experience

Essential

• Ability to offer an expert clinical opinion on specialist problems in Vascular Surgery
• Ability to offer an expert clinical opinion on the breadth of Vascular surgical conditions.
• Ability to take full and independent responsibility for clinical care of patients
• Validated logbook indicating adequate and appropriate level of specialist Vascular and Endovascular surgical operative experience
• Training and experience in angioplasty and endovenous techniques.
• Training and experience in distal bypass surgery

Desirable

• Training and experience in TOS surgery
• Training and experience in renal access surgery and complex endovascular intervention

Management

Essential

• Evidence of participation in Audit and Clinical Governance Programmes
• Ability to manage and lead a surgical firm
• Ability to teach clinical and operative skills
• Ability to apply research outcomes to clinical and surgical problems
• Ability to appraise research critically and apply research outcomes to clinical and surgical problems
• Ability to supervise junior staff undertaking research projects

Personal Attributes

Essential

• Communication skills, written and verbal
• Ability to work in a multi-disciplinary team
• Ability to show initiative and enthusiasm
• Ability to work under stress
• Flexibility - able to adapt to changing circumstances
• Honesty and reliability
• Enquiring, critical approach to work
• Caring attitude to patients
• Ability to communicate effectively with patients, relatives, GP's, nurses and other agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Hospitals NHS Foundation Trust

Great Western Road

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking a confident and collaborative leader with substantial experience in NHS workforce operations. Please see attached Job Description for full details.

Person Specification

Qualifications

Essential

• Education to degree level or equivalent experience

Desirable

• Completion of, or working towards, a Certificate in Management

Experience

Essential

• Experience of working in the NHS and a proven experience of the management of staff
• Appropriate experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement

Desirable

• Experience of training staff on new systems or processes

Knowledge

Essential

• IT skills to an advanced level - including Microsoft Office products
• Able to prioritise own work and support others with the prioritisation of theirs
• Ability to produce service development reports and associated documentation
• Knowledge of e-rostering systems and temporary staffing processes within the NHS

Personal Attributes

Essential

• Excellent interpersonal and communication skills, both written and verbal
• Customer service focused and professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Victoria Warehouse

Gloucester

GL1 2EL

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

- Provide expert triage assessment and care for women accessing maternity services, using the Birmingham Symptom-specific Obstetric Triage System (BSOTS) to assess clinical acuity, prioritise care, and determine the most appropriate pathway of management.

- Work within an integrated model of maternity care across community and acute settings, supporting seamless, woman-centred care throughout the maternity journey.

- Undertake comprehensive maternal and fetal assessments, recognising and responding promptly to actual or potential complications, escalating concerns appropriately and liaising with obstetric, neonatal and multidisciplinary colleagues as required.

- Be competent in core midwifery skills, including venepuncture, cannulation, intravenous drug administration, CTG interpretation, maternal and neonatal resuscitation, and emergency obstetric care.

- Demonstrate confidence and competence in managing obstetric emergencies within both hospital and community settings, responding effectively to rapidly changing clinical situations.

- Deliver and maintain a high standard of evidence-based midwifery practice, ensuring safe, effective and compassionate care within the triage environment.

Please review the Job Description for further details.

Person Specification

Qualifications and Training

Essential

• Active registration with the Nursing and Midwifery Council
• United Kingdom recognised Degree in Midwifery Practice
• Evidence of ongoing professional development through maintenance of professional portfolio and registration revalidation
• Current experience and evidence of working as a Band 6 midwife or above

Knowledge and Skills

Essential

• Demonstrates advanced clinical assessment, decision-making and risk management skills, including the ability to prioritise workload and manage competing demands within a busy triage environment.
• Able to assess, plan, implement and evaluate care using sound clinical reasoning, escalating concerns appropriately to promote maternal and neonatal safety.
• Excellent communication, interpersonal and documentation skills, with the ability to convey complex or sensitive information compassionately and effectively.
• Maintains up-to-date knowledge of midwifery, maternity triage, safeguarding, governance and professional practice, applying evidence-based care at all times.
• Able to act as a role model, supporting, supervising and developing students, newly qualified midwives and other members of the multidisciplinary team.
• Contributes to the development and implementation of clinical standards, guidelines and service improvements within the triage setting.
• Demonstrates resilience, professionalism and adaptability when working within a fast-paced and changing environment.

Clinical/Experience

Essential

• Experience of working within an acute maternity setting, including the assessment and management of women with urgent and unscheduled maternity care needs.
• Experience of coordinating care, prioritising clinical activity and working effectively as part of a multidisciplinary team.

Desirable

• Experience of maternity triage and the use of the Birmingham Symptom-specific Obstetric Triage System (BSOTS) is desirable.

Personal Attributes

Essential

• Compassionate, woman-centred and committed to delivering high-quality care.
• Reliable, adaptable and able to remain calm under pressure.
• Self-motivated, proactive and able to work independently whilst contributing positively to the wider team.
• Demonstrates integrity, professionalism and a commitment to continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Use of voice recognition software to transcribe and proofread dictated letters

- Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patientcontacts as directed by the secretary supervisor.

- Take and transcribe minutes as appropriate.

- Diary management, including making appointments, booking of meeting dates and venues, organising and distributing paperwork as required by the clinical team/supervisor.

- Supporting consultant staff by assisting with the production/transcription of medical staffing paperwork, such as references etc.

- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc

- Take ownership and responsibility for the workload of a team of Consultants, Drs and Nurses

See full Job description for further details

Contact Details

Jennifer Wike (Administration Manager)

jennifer.wike@nhs.net

0300 422 4029

Michelle McMahon

Supervisor Secretary

0300 422 3510

Person Specification

Qualifications

Essential

• GCSE Maths and English, Grade C and above
• Typing qualification or demonstrable experience (min 40wpm)

Skills

Essential

• Good command and understanding of English, punctuation and grammar
• Excellent organisational skills
• Accuracy and attention to detail
• Good communication and social skills
• Computer literate including MS Word, Excel, Outlook/Diary management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital (Oncology Centre)

Keynsham Road Entrance

Cheltenham

GL53 7AN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)