Job summary

The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 7 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Valentine PCN.

The PCN is looking to expand our team by seeking two or more General Practitioners to work alongside our practices and PCN staff, offering a minimum of 4 sessions per week, and a maximum of 8 sessions per week.

The GP will perform as an autonomous general practitioner working independently and with other health care professionals to assess, diagnose and treat the conditions of patients attending within a primary care setting. Provide expert professional advice to patients, carers and colleagues and ensure the maintenance of clinical excellence. To be professionally accountable and responsible for all elements of clinical practice in accordance with the GMC code of conduct ensuring the safety of patients and quality of their care is primary.

The role may also involve the following:

- To be involved in the provision of education and training to GP Registrars and other staff.

- To work in PCN wide schemes/services including some extended hours and some potential hub working.

The post holder will need to be capable of independent travel across the Greenwich Borough and work flexibly to meet the needs of the Business.

Main duties of the job

- The post-holder will make him/her-self available to undertake a variety of duties including surgery and online consultations, telephone consultations and queries, visiting patients at home, checking and signing/authorising repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

- Screening patients for disease risk factors and early signs of illness

- In consultation with patients and in line with current practice disease management protocols, developing care plans for health

- Providing counselling and health education

- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

- Recording clear and contemporaneous consultation notes to agreed standards

- Compiling and issuing computer-generated acute and repeat prescriptions

- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

- The post-holder will be required to visit patients during surgery time in an emergency if clinically indicated.

- The post-holder will undertake a fair % of On Call sessions per week as allocated on the practice rota and participate in the extended hours enhanced service.

- The post-holder will undertake fair share of home visiting sessions per week as allocated.

The successful candidate will be offered between 4-8 sessions per week, based on the individual's availability

About us

Greenwich Health is committed to providing quality of care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population.

About us

Valentine Health Partnership is a large state-of-the-art GP Training Practice based in the multicultural borough of Greenwich, with a list size of +32,000 patients and two surgeries, based in Woolwich & Shooters Hill. The practice is friendly, supportive and innovative.

At Valentine we are committed to health promotion & actively involved in a range of schemes & services to provide high-quality care to the local population. We have a Strong team ethos with close-knit clinical team & family-friendly working environment.

We offer competitive remuneration as well as other benefits including:

• Private Medical Insurance
• Study leave paid in addition to CPD hours (pro-rata)
• Sick Pay
• Flexible start & finish times
• Excellent administrative services including Clinical assistants supporting clinicians with admin tasks
• Support from allied health professionals:Strong nursing team with HCA support. Clinical Pharmacists, Paramedic, Physio, Mental Health workers & Social Prescribers
• Regular in-house clinical training/learning sessions and workshops/ meetings
• Free snacks & Lunch on Tuesdays, Thursdays, Fridays & festive dates
• Company Events
• Eyecare voucher reimbursement
• On-site free Parking
• Onsite compact Gym

Job summary

The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 6 primary care networks (PCNs) with list sizes of between 30-80,000 patients. The Post holder will work for one of these PCNs, a grouping of 6 practices and will work across the practices within this PCN.

The post holder will work as part of a multi-disciplinary team in a patient-facing role.

The post holder will work under the supervision of the Clinical Pharmacist and as an integrated part of the primary care team to ensure the safe, accurate and timely supply of prescribed medication to patients. The role will contribute to successful clinical management of patients and build capacity and capability in the workforce at the right levels.

Main duties of the job

Adhere to organisation policies and procedures and relevant legislation including the requirements of any professional bodies.

Maintain satisfactory personal performances and professional standards and to achieve agreed objectives for their role.

Attend mandatory training as identified by the organisation.

Participate in a Performance Appraisal Scheme and to contribute to their own development and the development of any staff they are responsible for appraising.

Responsible to have professional indemnity suitable for the range of work undertaking.

Responsible to have authorisation for making changes to prescribing records within the practice. This may be by written agreement or GP signature for specific audits.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all of our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.

Why work for Greenwich Health?

- We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We offer competitive remuneration as well as other benefits including:

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

- We have a track record for developing individuals in their careers

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

-You will have ongoing support and mentorship.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Job summary

This is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently.

This opening is for a part time substantive receptionist, working 16 hours a week, on shifts 11pm-7am.

On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking for Administrators & Receptionists. The service is 24/7, 365 days per year which means a range of shifts will be available.

Main duties of the job

Principal duties and responsibilities

- The post holder will be expected to deal with a variety of sensitive and confidential material.

- To provide an efficient and comprehensive administration and reception service.

- Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.

- To provide reassurance to patients, families, and carers.

- Assist in booking in and directing all patients who attend the department.

- Assist the Clinician in Charge in the discharge process of patients.

- Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department.

- To arrange the most appropriate transport for discharge / transfer and follow up clinics.

- To undertake any clerical duties as deemed necessary.

- Maintain patient confidentiality.

- To refer site management issues and complaint callers onto the appropriate department.

- To be aware of Health and Safety and Infection Control regulations within the department.

- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- We are linked to the local VTS and have support from Greenwich University to develop specific learning and development pathways.

- You will have ongoing support and mentorship.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Details

Date posted

28 October 2026

Pay scheme

Other

Salary

£13.15 to £15.78 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

U0055-26-0131

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

Job Summary

This is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a Bank UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently.

On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available.

Principal duties and responsibilities

- The post holder will be expected to deal with a variety of sensitive and confidential material.

- To provide an efficient and comprehensive administration and reception service.

- Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.

- To provide reassurance to patients, families, and carers.

- Assist in booking in and directing all patients who attend the department.

- Assist the Clinician in Charge in the discharge process of patients.

- Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department.

- To arrange the most appropriate transport for discharge / transfer and follow up clinics.

- To undertake any clerical duties as deemed necessary.

- Maintain patient confidentiality.

- To refer site management issues and complaint callers onto the appropriate department.

- To be aware of Health and Safety and Infection Control regulations within the department.

- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.

- Recognise own limitations and seek advice when appropriate.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices, the hospital trust and most importantly, our patients.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Promote peoples equality, diversity, and rights.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

- You will also support the coordination of patients at the Emergency/Urgent Care department front door, including helping patients to use our digital streaming tool

-Assist in booking in and directing all patients who attend the department both at the reception desk as well as at the digital check in tablets.

Responsibilities for Policy and Service Development

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for HR

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Adhere to Company Policy & Procedure.

- Attend all mandatory training relevant for the post.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records.

- Participate in collection of patient satisfaction surveys for the service as required.

Job description Job responsibilities Job SummaryThis is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service. As a Bank UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently. On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously. This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available.Principal duties and responsibilities- The post holder will be expected to deal with a variety of sensitive and confidential material. - To provide an efficient and comprehensive administration and reception service. - Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.- To provide reassurance to patients, families, and carers. - Assist in booking in and directing all patients who attend the department.- Assist the Clinician in Charge in the discharge process of patients. - Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department. - To arrange the most appropriate transport for discharge / transfer and follow up clinics.- To undertake any clerical duties as deemed necessary. - Maintain patient confidentiality.- To refer site management issues and complaint callers onto the appropriate department.- To be aware of Health and Safety and Infection Control regulations within the department.- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.- Recognise own limitations and seek advice when appropriate.Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices, the hospital trust and most importantly, our patients.- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare systemPlanning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Patient/Client Care- Establish effective communication with patients and carers / relatives. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Promote peoples equality, diversity, and rights. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk. - You will also support the coordination of patients at the Emergency/Urgent Care department front door, including helping patients to use our digital streaming tool-Assist in booking in and directing all patients who attend the department both at the reception desk as well as at the digital check in tablets.Responsibilities for Policy and Service Development- Act as an ambassador and role model for Greenwich Health. Responsibilities for HR- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Adhere to Company Policy & Procedure.- Attend all mandatory training relevant for the post. Responsibility for Information Resources- Maintain confidential and comprehensive patient records. - Participate in collection of patient satisfaction surveys for the service as required.

Person Specification

Knowledge, Skills & Experience

Essential

• Good verbal and written communication skills
• Key board skills
• Ability to remain focused on task in hand
• Understanding of role
• Understanding of NHS
• Understanding of Data Protection
• Demonstrate ability to work within the needs of a changing service

Desirable

• Customer service background

Qualifications

Essential

• GCSE or equivalent in English and Maths
• Basic computer skills including Windows packages

Desirable

• NVQ Level 2

Person Specification Knowledge, Skills & Experience Essential Good verbal and written communication skills Key board skills Ability to remain focused on task in hand Understanding of role Understanding of NHS Understanding of Data Protection Demonstrate ability to work within the needs of a changing service Desirable Customer service background Qualifications Essential GCSE or equivalent in English and Maths Basic computer skills including Windows packages Desirable NVQ Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

Please note, the hours for this role must be performed on evenings and weekends.

This is the perfect opportunity to lead a team of Out of Hours Drivers and be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a Lead UTC Driver, you will be considered a key person to help in day-to-day administrative tasks within the UTC Out of Hours along with driving the doctors to their visits, without you the UTC would not function efficiently. This is a genuine opportunity to be a part of a team in South-East London, with a real opportunity for personal growth and to influence UTC in your area. We are looking for Bank drivers. The service is 365 days per year which means a range of shifts will be available.

Main duties of the job

The UTC operates 24 hours a day, 365 days a year. During the week, the department is supported on site by the UTC Lead, UTC Service Lead, Deputy Service Lead, Lead GP and Lead Nurse. At weekends, the service needs the same level of operational support, so that issues with staffing, flow, equipment and transport are resolved quickly and locally rather than being escalated to senior management.

This role brings together two functions. The first is weekend supervision: a visible, non-clinical lead on site who takes ownership of the running of the department during weekend shifts. The second is leadership of the UTC driver team, including rotas, HR compliance, fleet management and monthly reporting.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists of an innovative Urgent Treatment Centre.

We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

We have a not-for-profit ethos, meaning any surplus is reinvested into developing the business, developing our staff, and supporting our Practices in being sustainable for the future. Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

We are linked to the local VTS and have support from Greenwich University to develop specific development pathways. You will have ongoing support and mentorship.

We have developed an Urgent Treatment Centre (UTC) model, which aims to develop a stress-free and supportive working environment.

We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC HCA you will be considered a key person in day-to-day clinical tasks within the department, without you the UTC would not function efficiently.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to work with the shift lead. Together you will perform ECGs, Venepuncture and Cannulation, Urinalysis, Plaster of Paris, Dressings, department audits and a range of other tasks.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses and opportunities to progress your career. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

It will also be a requirement to support the services Out of Hours Home Visiting service. This will require you to have a valid driving license in order to drive our company Out of Hours Service cars with the treating clinician to the patients home.

Main duties of the job

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forfull and part timeHCAs on apermanent salaried basis.The service is 365 days per year, 7 days a week meaning shifts are available 24/7.

Your duties will include:

- To work with shift leadership

- Effectively carry out clinical tasks, providing safe and efficient care.

- To perform diagnostics including ECGs, bloods, and urinalysis.

- To perform clinical skills including Plaster of Paris and Dressing application.

- To provide reassurance to patients, families, and carers.

- Follow diagnostic pathways.

- Effective communication with a range of inter-professional teams.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- Provide immediate life support.

This role is open to those seeking bank or salaried positions, on a part time or full time basis

About us

Greenwich Health is the GP Federation for the Greenwich Borough. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners

- We offer competitive benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Benenden Healthcare

- We have a track record for developing individuals in their careers.

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- We are linked to the local VTS and have support from Greenwich University to develop specific learning and development pathways.

- You will have ongoing support and mentorship.

-

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,475 to £27,985 a year

Contract

Bank

Working pattern

Flexible working

Reference number

U0055-26-0129

Job locations

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC HCA you will be considered a key person in day-to-day clinical tasks within the department, without you the UTC would not function efficiently.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to work with the shift lead. Together you will perform ECGs, Venepuncture and Cannulation, Urinalysis, Plaster of Paris, Dressings, department audits and a range of other tasks.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses and opportunities to progress your career. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

It will also be a requirement to support the services Out of Hours Home Visiting service. This will require you to have a valid driving license in order to drive our company Out of Hours Service cars with the treating clinician to the patients home.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forfull and part timeHCAs on apermanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Up to date Mandatory Statutory Training

- Team player, able to follow instruction and guidance from clinical seniors

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

- Be able to use tools such as NEWS scores in the assessment of patients

Principal duties and responsibilities

- To work with shift leadership

- Effectively carry out clinical tasks, providing safe and efficient care.

- To perform diagnostics including ECGs, bloods, and urinalysis.

- To perform clinical skills including Plaster of Paris and Dressing application.

- To provide reassurance to patients, families, and carers.

- Follow diagnostic pathways.

- Effective communication with a range of inter-professional teams.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- Provide immediate life support.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices and the hospital trust.

- Able to identify and take into consideration barriers to understanding and employs appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris and Dressings.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Out of Hours Service Support

- Monitor the referrals of patients into the out of hours home visiting service on our CLEO clinical system

- Liaise with the assigned treating clinician to plan in the visit to the patient in line with service KPI requirements.

- Ensure the secure handling of drugs and clinical equipment recording usage appropriately.

- Complete vehicle logs, reporting any discrepancies to the lead driver

- Report any vehicle issues to the lead driver for investigation and resolution.

- Support the treating clinician with chaperoning

- Support the treating clinicians if they need support

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Previous experience in emergency care or an urgent care treatment environment are essential

Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.

Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Job description Job responsibilities This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals. As a UTC HCA you will be considered a key person in day-to-day clinical tasks within the department, without you the UTC would not function efficiently. You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches. On each shift you will be expected to work with the shift lead. Together you will perform ECGs, Venepuncture and Cannulation, Urinalysis, Plaster of Paris, Dressings, department audits and a range of other tasks. With links to both VTS and Greenwich University, you will have access to a range of CPD courses and opportunities to progress your career. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas. It will also be a requirement to support the services Out of Hours Home Visiting service. This will require you to have a valid driving license in order to drive our company Out of Hours Service cars with the treating clinician to the patients home.This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forfull and part timeHCAs on apermanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.- Up-to-date Basic Life Support Certification in Adult and Paediatric - Up to date Mandatory Statutory Training- Team player, able to follow instruction and guidance from clinical seniors - Can demonstrate the Organisational values. - Ability to work well under pressure - Ability to handle/manage difficult situations- Excellent communication skills- Be able to use tools such as NEWS scores in the assessment of patientsPrincipal duties and responsibilities- To work with shift leadership - Effectively carry out clinical tasks, providing safe and efficient care. - To perform diagnostics including ECGs, bloods, and urinalysis. - To perform clinical skills including Plaster of Paris and Dressing application. - To provide reassurance to patients, families, and carers. - Follow diagnostic pathways. - Effective communication with a range of inter-professional teams. - Contribute to specific care guidelines and standards supporting the care of patients across the health economy. - To implement Health and Safety and Risk Management appropriate to area of work- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.- Contribute to and manage various elements of auditing in the UTC. - Provide immediate life support. Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices and the hospital trust.- Able to identify and take into consideration barriers to understanding and employs appropriate methods to ensure effective communication particularly where barriers are clinical in nature. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Ensure compliance with policies, procedures and clinical guidelines for self and others.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare systemAnalytical and Judgmental Skills- Implement care plans as prescribed. - Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in activities to counter these to ensure the delivery of safe and effective care. - Ensure that high standards of care are given and maintained and act when standards are not being met. Planning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Physical Skills- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service. - Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation. - Demonstrate clinical treatment skills such as Plaster of Paris and Dressings.- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.Out of Hours Service Support- Monitor the referrals of patients into the out of hours home visiting service on our CLEO clinical system- Liaise with the assigned treating clinician to plan in the visit to the patient in line with service KPI requirements.- Ensure the secure handling of drugs and clinical equipment recording usage appropriately.- Complete vehicle logs, reporting any discrepancies to the lead driver- Report any vehicle issues to the lead driver for investigation and resolution.- Support the treating clinician with chaperoning- Support the treating clinicians if they need supportPatient/Client Care- Establish effective communication with patients and carers / relatives. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Promote peoples equality, diversity, and rights. - Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead. - Take part in activities to counter these to ensure the delivery of safe and effective care. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.Previous experience in emergency care or an urgent care treatment environment are essentialPlease note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment. Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Person Specification

Communication Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Essential

• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise own workload
• Ability to maintain confidentiality

Experience

Desirable

• Previous Experience of delivering Health checks
• ED or UTC experience
• Baseline Observation measurements
• Plaster of Paris
• Dressing application
• Venepuncture and Cannulation

Qualifications

Essential

• Full UK Driving License
• You will not be required to use your own car, company cars on site will be used by the successful candidate

Desirable

• NVQ Health and social care

Person Specification Communication Skills Essential Good interpersonal and customer service skills Good written presentation skills Ability to communicate effectively with a wide range of stakeholders Personal Skills Essential Ability to work as part of a team and on own initiative Ability to work under pressure and to prioritise own workload Ability to maintain confidentiality Experience Desirable Previous Experience of delivering Health checks ED or UTC experience Baseline Observation measurements Plaster of Paris Dressing application Venepuncture and Cannulation Qualifications Essential Full UK Driving License You will not be required to use your own car, company cars on site will be used by the successful candidate Desirable NVQ Health and social care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

Our UTC operates a Digital Front Door, which is a clinically driven digital triage tool designed to improve safety and efficiency across urgent care and is changing the way patients reach and move through urgent care in Greenwich. Our patients use the DFD to check in and complete a short, guided triage, enabling faster prioritisation and smoother patient journeys.

Whats New?

Our clinical system supplier is developing a new appointment book, which for the first time will allow patients to be booked directly into an urgent care appointment rather than simply being given an arrival time or having to sit and wait.

We are redesigning our Directory of Services (DOS) so that appointment slots align to NHS Pathways disposition timescales. A patient with a see a GP within 48 hours disposition can be offered a later appointment, while presentations more likely to need an emergency department can be booked within two hours.

NHS Pathways sorts patients leaving the digital front door into a number of groups, including those who are not urgent and can safely be seen later. Booking to the right slot at the right time helps us manage surge, improve flow and demand, and reduce attributable breaches.

Greenwich Health will be launching a new system where NHS 111 can book patients into a named urgent care appointment.

This role is available on a bank basis. 12-hour shifts finishing no later than 22:00. 7 days/week availability will be required.

Main duties of the job

This is the perfect opportunity to be part of a diverse team at the very front of urgent care in Greenwich, and to help deliver a model that is the first of its kind in South East London.

As a Front Door Navigator you will be the first person a patient meets when they arrive at emergency and urgent care. Working from a tablet at the entrance, you will welcome patients, establish why they have attended, check whether they hold a booked appointment made through NHS 111 or the digital front door, and direct them to the right place without delay.

You will keep people moving away from the reception queue and make sure that patients who are unwell, distressed or vulnerable are brought to the attention of a clinician immediately. This is a non-clinical role, you will not assess, triage or advise on a patients condition, but your judgement about when to escalate is central to keeping patients safe.

You will also play an important part in helping us evaluate the new model, recording how patients arrive and where they are directed, and feeding back to the UTC Lead where the appointment book or the Directory of Services is not working as intended.

This is a genuine opportunity to be part of something new and exciting in South East London, with a real opportunity for personal growth and to influence Urgent Care in your area. The service is 24/7, 365 days per year which means a range of shifts will be available.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Job summary

The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 7 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Valentine PCN.

The PCN is looking to expand our team by seeking two or more General Practitioners to work alongside our practices and PCN staff, offering a minimum of 4 sessions per week, and a maximum of 8 sessions per week.

The GP will perform as an autonomous general practitioner working independently and with other health care professionals to assess, diagnose and treat the conditions of patients attending within a primary care setting. Provide expert professional advice to patients, carers and colleagues and ensure the maintenance of clinical excellence. To be professionally accountable and responsible for all elements of clinical practice in accordance with the GMC code of conduct ensuring the safety of patients and quality of their care is primary.

The role may also involve the following:

- To be involved in the provision of education and training to GP Registrars and other staff.

- To work in PCN wide schemes/services including some extended hours and some potential hub working.

The post holder will need to be capable of independent travel across the Greenwich Borough and work flexibly to meet the needs of the Business.

Main duties of the job

- The post-holder will make him/her-self available to undertake a variety of duties including surgery and online consultations, telephone consultations and queries, visiting patients at home, checking and signing/authorising repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

- Screening patients for disease risk factors and early signs of illness

- In consultation with patients and in line with current practice disease management protocols, developing care plans for health

- Providing counselling and health education

- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

- Recording clear and contemporaneous consultation notes to agreed standards

- Compiling and issuing computer-generated acute and repeat prescriptions

- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

- The post-holder will be required to visit patients during surgery time in an emergency if clinically indicated.

- The post-holder will undertake a fair % of On Call sessions per week as allocated on the practice rota and participate in the extended hours enhanced service.

- The post-holder will undertake fair share of home visiting sessions per week as allocated.

The successful candidate will be offered between 4-8 sessions per week, based on the individual's availability

About us

Greenwich Health is committed to providing quality of care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population.

About us

Valentine Health Partnership is a large state-of-the-art GP Training Practice based in the multicultural borough of Greenwich, with a list size of +32,000 patients and two surgeries, based in Woolwich & Shooters Hill. The practice is friendly, supportive and innovative.

At Valentine we are committed to health promotion & actively involved in a range of schemes & services to provide high-quality care to the local population. We have a Strong team ethos with close-knit clinical team & family-friendly working environment.

We offer competitive remuneration as well as other benefits including:

• Private Medical Insurance
• Study leave paid in addition to CPD hours (pro-rata)
• Sick Pay
• Flexible start & finish times
• Excellent administrative services including Clinical assistants supporting clinicians with admin tasks
• Support from allied health professionals:Strong nursing team with HCA support. Clinical Pharmacists, Paramedic, Physio, Mental Health workers & Social Prescribers
• Regular in-house clinical training/learning sessions and workshops/ meetings
• Free snacks & Lunch on Tuesdays, Thursdays, Fridays & festive dates
• Company Events
• Eyecare voucher reimbursement
• On-site free Parking
• Onsite compact Gym

Job summary

The post holder will be employed by Greenwich Health, the GP Federation in Greenwich. Greenwich has 7 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Greenwich West PCN, across the Primary Care Network.

Your normal hours of work will be between 8.00 a.m. to 6.00 p.m. Monday to Friday.

Please note, this role is advertised as a fixed term position for a 12 month period.

The post holder will work as part of a multi-disciplinary team in a patient-facing role

Proactively manage patients with co-morbidities

Provide support to general practice staff with regards to prescription and medication queries. Support the repeat prescriptions system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patient in the GP practices

Provide leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.

Main duties of the job

The post holder will preferably be an independent prescriber (not essential) and has experience of working in primary care. Will need to be able to:

- Hold patient facing reviews and provide medicine support

- Manage medicines in discharges from hospital

- Hold long-term conditions clinics

- Provide patient telephone support

- Be a centre of medicines information for practice staff

- support and adhere to repeat prescribing processes

- Support medicines safety and local/national guidelines

About us

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all of our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.

Why work for Greenwich Health?

- We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We offer competitive remuneration as well as other benefits including:

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

- We have a track record for developing individuals in their careers

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

-You will have ongoing support and mentorship.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Job summary

This is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently.

This opening is for a full time substantive receptionist, working 40 hours a week.

On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available.

The successful candidate will be required to provide proof of immunisation against varicella, measles, mumps and rubella and be able to show 5 doses or 1 dose within the last 10 years for diphtheria, tetanus and polio

Main duties of the job

Principal duties and responsibilities

- The post holder will be expected to deal with a variety of sensitive and confidential material.

- To provide an efficient and comprehensive administration and reception service.

- Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.

- To provide reassurance to patients, families, and carers.

- Assist in booking in and directing all patients who attend the department.

- Assist the Clinician in Charge in the discharge process of patients.

- Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department.

- To arrange the most appropriate transport for discharge / transfer and follow up clinics.

- To undertake any clerical duties as deemed necessary.

- Maintain patient confidentiality.

- To refer site management issues and complaint callers onto the appropriate department.

- To be aware of Health and Safety and Infection Control regulations within the department.

- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- We are linked to the local VTS and have support from Greenwich University to develop specific learning and development pathways.

- You will have ongoing support and mentorship.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Details

Date posted

11 October 2026

Pay scheme

Other

Salary

£13.15 to £15.78 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

U0055-26-0122

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

Job Summary

This is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a Bank UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently.

On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available.

Principal duties and responsibilities

- The post holder will be expected to deal with a variety of sensitive and confidential material.

- To provide an efficient and comprehensive administration and reception service.

- Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.

- To provide reassurance to patients, families, and carers.

- Assist in booking in and directing all patients who attend the department.

- Assist the Clinician in Charge in the discharge process of patients.

- Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department.

- To arrange the most appropriate transport for discharge / transfer and follow up clinics.

- To undertake any clerical duties as deemed necessary.

- Maintain patient confidentiality.

- To refer site management issues and complaint callers onto the appropriate department.

- To be aware of Health and Safety and Infection Control regulations within the department.

- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.

- Recognise own limitations and seek advice when appropriate.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices, the hospital trust and most importantly, our patients.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Promote peoples equality, diversity, and rights.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

- You will also support the coordination of patients at the Emergency/Urgent Care department front door, including helping patients to use our digital streaming tool

-Assist in booking in and directing all patients who attend the department both at the reception desk as well as at the digital check in tablets.

Responsibilities for Policy and Service Development

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for HR

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Adhere to Company Policy & Procedure.

- Attend all mandatory training relevant for the post.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records.

- Participate in collection of patient satisfaction surveys for the service as required.

Job description Job responsibilities Job SummaryThis is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service. As a Bank UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently. On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously. This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available.Principal duties and responsibilities- The post holder will be expected to deal with a variety of sensitive and confidential material. - To provide an efficient and comprehensive administration and reception service. - Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.- To provide reassurance to patients, families, and carers. - Assist in booking in and directing all patients who attend the department.- Assist the Clinician in Charge in the discharge process of patients. - Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department. - To arrange the most appropriate transport for discharge / transfer and follow up clinics.- To undertake any clerical duties as deemed necessary. - Maintain patient confidentiality.- To refer site management issues and complaint callers onto the appropriate department.- To be aware of Health and Safety and Infection Control regulations within the department.- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.- Recognise own limitations and seek advice when appropriate.Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices, the hospital trust and most importantly, our patients.- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare systemPlanning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Patient/Client Care- Establish effective communication with patients and carers / relatives. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Promote peoples equality, diversity, and rights. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk. - You will also support the coordination of patients at the Emergency/Urgent Care department front door, including helping patients to use our digital streaming tool-Assist in booking in and directing all patients who attend the department both at the reception desk as well as at the digital check in tablets.Responsibilities for Policy and Service Development- Act as an ambassador and role model for Greenwich Health. Responsibilities for HR- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Adhere to Company Policy & Procedure.- Attend all mandatory training relevant for the post. Responsibility for Information Resources- Maintain confidential and comprehensive patient records. - Participate in collection of patient satisfaction surveys for the service as required.

Person Specification

Knowledge, Skills & Experience

Essential

• Good verbal and written communication skills
• Key board skills
• Ability to remain focused on task in hand
• Understanding of role
• Understanding of NHS
• Understanding of Data Protection
• Demonstrate ability to work within the needs of a changing service

Desirable

• Customer service background

Qualifications

Essential

• GCSE or equivalent in English and Maths
• Basic computer skills including Windows packages

Desirable

• NVQ Level 2

Person Specification Knowledge, Skills & Experience Essential Good verbal and written communication skills Key board skills Ability to remain focused on task in hand Understanding of role Understanding of NHS Understanding of Data Protection Demonstrate ability to work within the needs of a changing service Desirable Customer service background Qualifications Essential GCSE or equivalent in English and Maths Basic computer skills including Windows packages Desirable NVQ Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled team that includes GPs, Advanced Practitioners, ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

Main duties of the job

Principal duties and responsibilities

- To monitor and manage the UTC patient case list.

- Effectively delegate tasks to staff on shift, providing safe and efficient care.

- Perform streaming safely and efficiently, assigning patients to the correct department and under the correct priority level.

- Provide a safe ED/UTC front door for patients and staff.

- To perform diagnostics including ECGs, bloods, and urinalysis.

- To provide reassurance to patients, families, and carers.

- Follow diagnostic and referral pathways.

- Effective communication with a range of inter-professional teams for patient referrals.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- Provide immediate life support.

About us

Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.

- We offer competitive remuneration as well as other benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- You will have ongoing support and mentorship.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£40,700 to £49,010 a year

Contract

Bank

Working pattern

Flexible working

Reference number

U0055-26-0120

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

Job Summary

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Recent post registration experience in clinical assessment

- Evidence of professional updating

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Minimum of 2 years post qualifying experience

- Understanding of patient flow.

- Up to date BLS / ILS

- Up to date Safeguarding Adults and children

- A Proven ability to assess patients

- Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly

- Ability to demonstrate effective management and leadership skills

- Team player, able to use own initiative

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

-Be able to use tools such as NEWS scores in the assessment of patients

- Work within clinical guidelines/algorithm to support clinical decision making

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.

Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.

Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Job description Job responsibilities Job SummaryAs a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department. You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches. On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists. With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas. This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.- Recent post registration experience in clinical assessment- Evidence of professional updating - Up-to-date Basic Life Support Certification in Adult and Paediatric - Minimum of 2 years post qualifying experience - Understanding of patient flow. - Up to date BLS / ILS- Up to date Safeguarding Adults and children - A Proven ability to assess patients - Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly- Ability to demonstrate effective management and leadership skills - Team player, able to use own initiative - Can demonstrate the Organisational values. - Ability to work well under pressure - Ability to handle/manage difficult situations- Excellent communication skills-Be able to use tools such as NEWS scores in the assessment of patients- Work within clinical guidelines/algorithm to support clinical decision making Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Ensure compliance with policies, procedures and clinical guidelines for self and others.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system- Have the ability to successfully make appropriate in hospital specialty referrals. Analytical and Judgmental Skills- Implement care plans as prescribed. - Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made. - Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in activities to counter these to ensure the delivery of safe and effective care. - Ensure that high standards of care are given and maintained and act when standards are not being met.Planning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Physical Skills- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service. - Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation. - Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration. - Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.Patient/Client Care- Establish effective communication with patients and carers / relatives. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Promote peoples equality, diversity, and rights. - Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead. - Take part in activities to counter these to ensure the delivery of safe and effective care. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.Responsibilities for Policy and Service Development- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service. - Act as an ambassador and role model for Greenwich Health.Responsibilities for Finance- Ensure the effective and efficient use of physical and financial resources. - Ensure all clinical equipment used are well maintained and cleansed as required. Responsibilities for HR- Maintain active status on relevant professional registers. - Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Maintain a professional portfolio. - To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training. - Adhere to Company Policy & Procedure.- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements. - Attend all mandatory training relevant for the post. - Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.Responsibility for Information Resources- Maintain confidential and comprehensive patient records in accordance with your professional body. - Continually monitor standards of care through bench marking and using the tools provided. - Participate in collection of patient satisfaction surveys for the service as required. Research and Development- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements. - Support the clinical lead in ensuring the clinical environment is conducive to effective learning. - Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area. - Take responsibility for personal development and education and Personal Development Plan objectives. - Participate in Clinical Supervision for self and others and utilise reflective practice techniques. Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Person Specification

Qualifications

Essential

• Nursing Qualification

Desirable

• Triage/Clinical Assessment Qualification

Professional Registration

Essential

• Mandatory registration with Nursing and Midwifery Council

Knowledge, Training & Experience

Essential

• Minimum of 2 years post-qualification experience.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Excellent interpersonal, influencing and negotiating skills.
• Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

• Recent post registration experience in clinical assessment
• A background in ED

Skills

Essential

• Self-Motivation
• Adaptable

Person Specification Qualifications Essential Nursing Qualification Desirable Triage/Clinical Assessment Qualification Professional Registration Essential Mandatory registration with Nursing and Midwifery Council Knowledge, Training & Experience Essential Minimum of 2 years post-qualification experience. In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare. Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences. Excellent interpersonal, influencing and negotiating skills. Demonstrates accountability for delivering professional expertise and direct service provision. Desirable Recent post registration experience in clinical assessment A background in ED Skills Essential Self-Motivation Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinicianin adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Main duties of the job

Principal duties and responsibilities

- Take responsibility for the patients assigned through the streaming process.

- Perform assessment of patients needs, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- To assess diagnostics including ECGs, bloods, urinalysis, and X-rays.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Instigate and implement clinical management and treatment changes when appropriate.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- To have overall responsibility for other members of the clinical team within the UTC

About us

Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.

- We offer competitive remuneration as well as other benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- You will have ongoing support and mentorship.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£57,847 to £75,843 a year

Contract

Permanent

Working pattern

Part-time

Reference number

U0055-26-0119

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

Job Summary

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in physical examination assessment skills applicable to scope of service.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

- Ability to travel to all sites of service delivery in a timely manner.

Patient/Client Care

- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Establish effective communication with patients and carers / relatives.

- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.

Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Job description Job responsibilities Job SummaryAs a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department. You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches. On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff. With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas. This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Ensure compliance with policies, procedures and clinical guidelines for self and others.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system- Have the ability to successfully make appropriate in hospital specialty referrals. Analytical and Judgmental Skills- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made. - Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in activities to counter these to ensure the delivery of safe and effective care. - Ensure that high standards of care are given and maintained and act when standards are not being met. Planning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Physical Skills- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service. - Demonstrate competence in physical examination assessment skills applicable to scope of service.- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.- Ability to travel to all sites of service delivery in a timely manner. Patient/Client Care- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills. - Establish effective communication with patients and carers / relatives. - Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Promote peoples equality, diversity, and rights. - Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead. - Take part in activities to counter these to ensure the delivery of safe and effective care. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk. Responsibilities for Policy and Service Development- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service. - Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service. - Act as an ambassador and role model for Greenwich Health. Responsibilities for Finance- Ensure the effective and efficient use of physical and financial resources. - Ensure all clinical equipment used are well maintained and cleansed as required. Responsibilities for HR- Maintain active status on relevant professional registers. - Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Maintain a professional portfolio. - To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training. - Adhere to Company Policy & Procedure.- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements. - Attend all mandatory training relevant for the post. - Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review. Responsibility for Information Resources- Maintain confidential and comprehensive patient records in accordance with your professional body. - Continually monitor standards of care through bench marking and using the tools provided. - Participate in collection of patient satisfaction surveys for the service as required. Research and Development- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements. - Support the clinical lead in ensuring the clinical environment is conducive to effective learning. - Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area. - Take responsibility for personal development and education and Personal Development Plan objectives. - Participate in Clinical Supervision for self and others and utilise reflective practice techniques. The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment. Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Person Specification

Qualifications

Essential

• Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above)

Experience

Essential

• Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years.

Skills and Knowledge

Essential

• Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO)
• Good interpersonal and patient care skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality
• Support and develop the implementation of change processes

Other

Essential

• Active Professional Registration e.g. GMC or NMC
• Not subject to suspension under section 41A of the Medical Act 1983
• Have had an annual NHS appraisal

Person Specification Qualifications Essential Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above) Experience Essential Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years. Skills and Knowledge Essential Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO) Good interpersonal and patient care skills Good written presentation skills Ability to communicate effectively with a wide range of stakeholders Ability to work as part of a team and autonomously Ability to work under pressure and to prioritise workload Ability to maintain confidentiality Support and develop the implementation of change processes Other Essential Active Professional Registration e.g. GMC or NMC Not subject to suspension under section 41A of the Medical Act 1983 Have had an annual NHS appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice and referrals.

As a Bank UTC GP, you will be considered a key person in day to day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as alead clinicianin adiverse, multi-skilled teamthat includes Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On your shift you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

Main duties of the job

Principal duties and responsibilities

- Provide shift cover

- Take responsibility for the patients assigned through the streaming process.

- Perform assessment of patients needs, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- To assess diagnostics including ECGs, bloods, urinalysis, and X-rays.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Instigate and implement clinical management and treatment changes when appropriate.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- Be aware of, recognise and appropriate deal with or escalate safeguarding issues as and when they arise as well as being a resource person for junior members of the clinical team.

About us

Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Job summary

The Greenwich Training Hub ARRS Support Officer will provide dedicated operational, workforce development, programme management and administrative support to the ARRS Lead and Greenwich Training Hub. The post holder will support the delivery of workforce development, neighbourhood integration, professional leadership and stakeholder engagement activities across Greenwich Primary Care Networks (PCNs), Integrated Neighbourhood Teams (INTs), community services and wider system partners.

The role will contribute to the successful development and support of the Additional Roles Reimbursement Scheme (ARRS) workforce across Greenwich, including pharmacists, pharmacy technicians, care coordinators, social prescribing link workers, physician associates, nursing associates, paramedics and other multidisciplinary roles.

Working closely with the ARRS Lead, the post holder will coordinate training programmes, induction processes, workforce development initiatives, stakeholder engagement activities and reporting requirements. They will act as a key point of contact for ARRS staff and partners, ensuring programmes are effectively organised, delivered and evaluated.

Please note, the advert may close early if a high volume of applications are received

Please also note that unfortunately, Greenwich Health are unable to offer sponsorship for any of it's roles.

Main duties of the job

The role will support workforce intelligence, programme planning, quality improvement and neighbourhood workforce initiatives, helping to create a sustainable, integrated and professionally supported workforce across Greenwich As a part-time role, the post holder will focus on agreed priorities delivering the greatest value to the Greenwich Training Hub and ARRS workforce. The role is designed to provide Band 6 level programme coordination, workforce development and stakeholder engagement support.

About us

The Greenwich Training Hub has been established to support the longterm development, sustainability and integration of the primary and community care workforce in Greenwich. Building on national Primary Care Training Hub models, it has evolved in response to the rapid expansion of multidisciplinary roles, increasing service demand and the introduction of the Additional Roles Reimbursement Scheme (ARRS).

A core focus of the Training Hubs work has been the establishment of a multidisciplinary leadership and support structure, including Training Hub Nurse Leads, GP Leads and Practice Support Leads. This model has enabled clinical and operational expertise to be combined, supporting both professional practice and daytoday workforce challenges. As the ARRS workforce has expanded and matured, the Training Hubs role has increasingly focused on career development, quality improvement, role optimisation and longerterm workforce sustainability, creating the context for enhanced professional leadership roles, including pharmacy.

This role will primarily be based remotely, other than to attend events occasionally as needed to fulfil the needs of the role

Job summary

Please note, the hours for this role must be performed on evenings and weekends.

This is the perfect opportunity to lead a team of Out of Hours Drivers and be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a Lead UTC Driver, you will be considered a key person to help in day-to-day administrative tasks within the UTC Out of Hours along with driving the doctors to their visits, without you the UTC would not function efficiently. This is a genuine opportunity to be a part of a team in South-East London, with a real opportunity for personal growth and to influence UTC in your area. We are looking for Bank drivers. The service is 365 days per year which means a range of shifts will be available.

Main duties of the job

Maintaincomprehensiveknowledgeofthefleet'svehiclestooperateanyvehicleasneeded.

AssistinconductingvehiclechecksduringshiftstoensurethesafetyofGPs,oneself,andthepublic

Coordinate rotas for the team

Conduct annual appraisals, manage the teams annual leave and sickness via the digital HR system

Adheretothedriver'srotaandshiftschedulesincompliancewithworkingtimeregulations.

Providesupporttocolleaguestominimizeloneworking,prioritizingpersonalandcollectivesafety.

Ensurethesecurehandlingofdrugsandclinicalequipmentduringshiftturnover,recording

usage appropriately.

• Undertakeregularstockchecksfordrugsandanyotherequipment

Completetimesheets,vehiclelogsheets,andlogbooks

Assistinmonitoringdailytransportperformance,reportingfindingstotheleaddriver.

Maintainthecleanliness,security,androutinemaintenanceofvehiclesandequipment

during shifts.

Reportandaddressanynecessaryrepairsforvehiclesandequipment,guaranteeingtheir fitness

for use.

Operatingallincarcommunicationsandpatientmanagementsystemequipmenttosupport

accuraterecord keeping

Supporttheinductionandguidanceofnewemployeestofamiliarizethemwithbusiness

operations and the geographical area.

Planthemostefficientroutesforandbetweenhomevisits

ToassistwithbasicadministrativedutiesandusingMicrosoftoutlooktoread/respondtoemails

Participateinlicensechecks,driverassessments,andmandatorydrivertraining.

Fosterpositivecommunicationamongdrivers,GPs,UTCcolleagues,andexternalpartners.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre (UTC)

Job summary

Please note, the successful applicant will be required to work evenings, night shifts and weekends on a bank basis.

Assist the Driver Team Leader/Lead Driver in executing the efficient and timely transportation of Urgent Treatment Centre (UTC) services, facilitating the transportation of GPs to deliver patient care. This role supports operational teams through administrative functions.

Main duties of the job

- Maintain comprehensive knowledge of the fleet's vehicles to operate any vehicle as needed.

- Assist in conducting vehicle checks during shifts to ensure the safety of GPs, oneself, and the public.

- Adhere to the driver's rota and shift schedules in compliance with working time regulations.

- Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately.

- Complete timesheets, vehicle log sheets, and logbooks, reporting any discrepancies to the Lead Driver.

- Assist in monitoring daily transport performance, reporting findings to the lead driver.

- Report and address any necessary repairs for vehicles and equipment, guaranteeing their fitness for use.

- Participate in license checks, driver assessments, and mandatory driver training.

- Foster positive communication among drivers, GPs, UTC colleagues, and external partners.

- Supporting GPs where needed with Chaperoning

- Supporting GPs if they need any help/support

- Undertake regular stock checks for drugs and any other equipment

- Operating all in car communications and patient management system equipment to support accurate record keeping

- Plan the most efficient routes for and between home visits

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all of our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, advice, and referrals.

As a Bank Home Visiting HCA you will be considered a key individual in executing Greenwich Healths home visiting service on behalf of participating practices. Without you, the service will not function efficiently.

You will be working independently out in the patients residence, but also in collaboration with individuals offering clinical and logistical support. You will also have the induction support of being shadowed by a senior clinician for your first few sessions to ensure full comfortability in the role.

On your shift you will be expected to work independently, using your own initiative. You will perform foot checks, phlebotomy, height and weight measurements, peak flow and a range of other tasks for housebound patients.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to support housebound patients in your area. The service will run 1-1.5 days a week, which is the frequency at which shifts will be available.

Security and safeguarding measures will be in place, such as a GPS tracking alarm to carry, as well as regular communication with a coordinator to share any concerns. A lone worker policy is also in place.

Main duties of the job

Principal duties and responsibilities

HCA Home Visit/ Long Term Conditions Protocol

- Working with the admin co-ordinator, sending a PEM to the patients practice, highlighting any areas that need referrals etc.

- Checking equipment/paperwork necessary for the home visit, ensuring all is returned to base office and equipment used is replaced

- Complete the checklist/sign in & out sheet

- Carry out the required patient checks

- Ensure all findings are recorded onto the patients record using EMIS.

- Ensure communication is made with the service phone before and after each home visit

- Logging start and end mileage in mileage log

- Return to the office and ensure any equipment used is replaced.

- Observations and information to be gathered by HCA:

o Examination

o Height

o Weight

o BMI

o BP

o Pulse

o Pulse rhythm

o Oxygen saturation level

o Foot check (Diabetes)

o Peak flow (Asthma)

o Lifestyle

o Alcohol

o Smoking

o Exercise do they do any chair based exercise, go in the garden etc,

o Bloods, (if relevant to patients condition management)

Urinalysis

About us

Greenwich Health

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.This role will be part of an exciting opportunity to work within the Greenwich community supporting patients with long term illnesses.

Job summary

The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 7 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Valentine PCN.

The PCN is looking to expand our team by seeking two or more General Practitioners to work alongside our practices and PCN staff, offering a minimum of 4 sessions per week, and a maximum of 8 sessions per week.

The GP will perform as an autonomous general practitioner working independently and with other health care professionals to assess, diagnose and treat the conditions of patients attending within a primary care setting. Provide expert professional advice to patients, carers and colleagues and ensure the maintenance of clinical excellence. To be professionally accountable and responsible for all elements of clinical practice in accordance with the GMC code of conduct ensuring the safety of patients and quality of their care is primary.

The role may also involve the following:

- To be involved in the provision of education and training to GP Registrars and other staff.

- To work in PCN wide schemes/services including some extended hours and some potential hub working.

The post holder will need to be capable of independent travel across the Greenwich Borough and work flexibly to meet the needs of the Business.

Main duties of the job

- The post-holder will make him/her-self available to undertake a variety of duties including surgery and online consultations, telephone consultations and queries, visiting patients at home, checking and signing/authorising repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

- Screening patients for disease risk factors and early signs of illness

- In consultation with patients and in line with current practice disease management protocols, developing care plans for health

- Providing counselling and health education

- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

- Recording clear and contemporaneous consultation notes to agreed standards

- Compiling and issuing computer-generated acute and repeat prescriptions

- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

- The post-holder will be required to visit patients during surgery time in an emergency if clinically indicated.

- The post-holder will undertake a fair % of On Call sessions per week as allocated on the practice rota and participate in the extended hours enhanced service.

- The post-holder will undertake fair share of home visiting sessions per week as allocated.

The successful candidate will be offered between 4-8 sessions per week, based on the individual's availability

About us

Greenwich Health is committed to providing quality of care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population.

About us

Valentine Health Partnership is a large state-of-the-art GP Training Practice based in the multicultural borough of Greenwich, with a list size of +32,000 patients and two surgeries, based in Woolwich & Shooters Hill. The practice is friendly, supportive and innovative.

At Valentine we are committed to health promotion & actively involved in a range of schemes & services to provide high-quality care to the local population. We have a Strong team ethos with close-knit clinical team & family-friendly working environment.

We offer competitive remuneration as well as other benefits including:

• Private Medical Insurance
• Study leave paid in addition to CPD hours (pro-rata)
• Sick Pay
• Flexible start & finish times
• Excellent administrative services including Clinical assistants supporting clinicians with admin tasks
• Support from allied health professionals:Strong nursing team with HCA support. Clinical Pharmacists, Paramedic, Physio, Mental Health workers & Social Prescribers
• Regular in-house clinical training/learning sessions and workshops/ meetings
• Free snacks & Lunch on Tuesdays, Thursdays, Fridays & festive dates
• Company Events
• Eyecare voucher reimbursement
• On-site free Parking
• Onsite compact Gym