Job description

Job responsibilities

A General Practice Assistant will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

These tasks will include a blend of administrative and simple clinical tasks, and will require a desire to learn clinical terminology and procedures.

A day could involve: sorting PCN clinical post and sorting by urgency; coding this post onto the system, using correct clinical terminology; preparing a nervous patient for an appointment; taking observations of the patient; arranging a follow up appointment; completing simple non-opinion forms for the GP to sign and liaising with external agencies.

We would expect the role filler to be able to follow health and safety guidance and handle patient and business information confidentially. We would also expect the role filler to be able to interact in a polite and kind manner with our patients.

This is an exciting opportunity for the right person wishing to develop their clinical and management practice in a fast moving practice in the heart of the community. The supervising team have a wealth of experience in general practice which will undoubtedly provide the opportunity for the new appointee to develop their knowledge and shape the position within a dynamic clinical team.

Person Specification

Experience

Essential

• Educated GCSE level - with a GCSE pass in English and Maths or equivalent
• Experience in working in a healthcare environment
• Experience of using EMIS or SystmOne
• Experience of clerical and administrative work
• Willingness to undertake a GPA training course
• Organisational skills
• The ability to work to very high standards of performance and care

Desirable

• GP Assistant Certificate qualification
• Experience of dealing with a range of clinical conditions
• Knowledge of QOF and DES

Skills and Abilities

Essential

• Ability to remain calm when dealing with difficult or distressed people.
• Ability to work on own initiative and as part of a team.
• Able to think ahead and anticipate issues.
• Ability to be assertive, but polite and patient.
• Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
• Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
• Understanding of the needs for confidentiality and compliance with service regimes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hall Green Health

Address

Northbrook Health Centre

93 Northbrook Road

Shirley

Solihull

West Midlands

B90 3LX

United Kingdom

Employer's website

https://www.hallgreenhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities are as below

In accordance with the Practice timetable, as agreed, the post-holder will be available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion

Triage patients presenting to the surgery by telephone, online and in person when on call

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health and promoting healthy lifestyle strategies and education

Manage long-term conditions and patients with complex problems

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes and complying with QOF requirements

Delivering enhanced services

Check, manage & process patient test results

Refer patients to secondary care and/or relevant organisations and internally within the PCN (e.g. to additional roles members of the PCN team) as required

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) in line with local and national guidelines

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

In general, the post-holder will be expected to undertake the duties and responsibilities associated with a GP working within primary care in a surgery on a PCN basis

Person Specification

Personal Skills and Qualities

Essential

• Ability to communicate clearly and effectively, both written and verbally
• Excellent organisational skills
• Excellent record keeping
• Time management skills
• Able to work calmly under pressure
• Ability to work on own initiative
• IT skills (including word processing and database work)
• Committed to quality and patient satisfaction
• Committed to equal opportunities
• Team worker
• Flexibility & adaptability

Desirable

• Ability to bring fresh ideas

Experience

Essential

• General understanding of the primary care contract
• Understanding current NHS policies
• Understanding of General Practice Services
• Understanding of Primary Care Networks and how they work

Desirable

• Understanding the role of medical services in a wider public health agenda
• Knowledge of the demographic characteristics that affect health and health care in the area including health inequalities

Qualifications

Essential

• MBBS or equivalent medical degree
• Full registration with GMC
• Certification of Completion of Training (JCPTGP/PMETB)
• Inclusion on Performers List
• Evidence of a commitment to on-going personal & professional development

Other

Essential

• Committed to working as part of a multidisciplinary, multi-agency primary care team
• Openness to explore alternative working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hall Green Health

Address

Northbrook Group Practice

93 Northbrook Road

Shirley

Birmingham

West Midlands

B90 3LX

United Kingdom

Employer's website

https://www.hallgreenhealth.co.uk/ (Opens in a new tab)