Job description

Job responsibilities

Administrative Support for the Complex Care Team

Administration of the CCT Teams channel

General administrative and IT support for the Community Specialist Practitioner (CSP) and Community Care Co-ordinators

Support clinical leads to proactively identify patients for neighbourhood support worker caseload.

Support project planning meetings

Referral Management

Accept referrals from multiple agencies and liaise with the team to allocate workload.

Record referral progress and outcomes.

MDT Meeting Support

Attend CCT MDT meetings across the four practices.

Prepare and distribute agendas prior to meetings.

Lead on information governance for MDT meetings.

Take meeting minutes and support team in the completion of care plans.

Record agreed actions on EMIS and send to team members.

Patient Follow Up & Communication

Act as point of contact for people supported by the CCT as required (phone calls and/or messages).

Prepare and communicate discharge summaries to patients via preferred method.

Data & Reporting

Support data analysts to review outcomes of the project by providing anonymised data as needed.

Support research team by providing qualitative data in the care plan as required.

Person Specification

Qualifications

Essential

• Educated to at least GCSE grade C and above in Maths and English or equivalent (or substantial experience in a similar role will be considered)
• Demonstrable commitment to professional development

Experience

Essential

• Three years administrative experience
• Demonstrable experience of working as part of a team

Desirable

• Experience of working in a GP Surgery or in healthcare
• Experience of using EMIS web and Black Pear
• Experience of organising MDT meetings

Skills and Abilities

Essential

• Excellent IT skills including Microsoft Office
• Excellent communication skills at all levels
• Good organisation skills
• Ability to work on own initiative as well as part of a team
• Full Uk driving licence and use of a car
• Willingness to travel to Clevedon, Pill and Portishead
• Flexibility to attend meetings on different days of the week

Personal Qualities and Attributes

Essential

• An understanding of and adherence to the need for strict confidentiality.
• Ability to work without direct supervision and determine own workload and priorities
• Ability to use own judgement, resourcefulness and common sense
• Pleasant and articulate
• Able to remain calm and professional under pressure
• Ability to multi-task

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbourside Family Practice

Address

2 Haven View

Portishead

Bristol

BS20 7QA

United Kingdom

Employer's website

https://www.harboursidefmp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Take referrals from the PCN's GP practices for the benefit of the local population

Identify a range of options that could assist the person to improve their independence and health and wellbeing

Identify barriers to, or issues preventing people from taking up support and use a person-centred approach to develop solutions with the person

Produce a simple personalised support plan to improve health & wellbeing introducing or reconnecting people to community groups

Support people with accessing support groups and organisations by accompanying them to initial visits (within contracted work hours)

Manage and prioritise own caseload

Develop knowledge and effective working relationships with statutory and non- statutory agencies, voluntary and community sector organisations and the range of community resources available, identifying opportunities for joining up services, to support people.

Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals

Understand the barriers and opportunities for people to self-manage their conditions in the community

Undertake risk assessments and follow policy and procedure to report any concerns about referrals

Keep accurate and up-to-date records on relevant health and social care systems

Gather, record and collate data, including case studies, in a prescribed format to demonstrate the impact of the service

Person Specification

Skills, Abilities and Knowledge

Essential

• Excellent communication and interpersonal skills
• Ability to build trusting relationships
• Understanding of person-centre care
• Knowledge of local community resources and voluntary services
• Ability to work independently and manage a varied caseload
• Good organisation, IT and documentation skills
• Full UK driving licence and access to transport (where required for home visits)
• Compassionate and empathetic approach
• Excellent listening and motivational skills
• Strong problem-solving abilities
• Ability to work collaboratively across multiple agencies
• Ability to prioritise workload effectively

Desirable

• Knowledge of safeguarding legislation
• Experience of working in primary care
• An understanding of the social issues affecting North Somerset
• Social Prescribing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbourside Family Practice

Address

Clevedon Medical Centre

Old Street

CLEVEDON

Avon

BS21 6DG

United Kingdom

Employer's website

https://www.harboursidefmp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

HARBOURSIDE FAMILY PRACTICE

JOB DESCRIPTION

JOB TITLE: Healthcare Assistant (HCA) REPORTS TO: Practice Manager / Lead Practice Nurse / Practice Nurses RESPONSIBLE TO: GP Partnership ACCOUNTABLE TO: GP Partnership

AIM OF POST

To work as an integral member of the Practice clinical team, providing high-quality healthcare and clinical support to patients of Harbourside Family Practice.

The Healthcare Assistant will undertake a range of clinical duties within their level of competence, following appropriate training and competency assessment and working in accordance with Practice policies, protocols and clinical guidance.

The role will include:

• Venepuncture and blood sampling
• Wound care and dressings
• Blood pressure monitoring
• ECGs
• Urine dipstick checking
• NHS Health Checks
• Smoking cessation support
• INR clinics, where appropriately trained and competent
• Assisting clinicians with minor operations and coils/implants
• Other appropriate clinical procedures following training and competency assessment

MAIN RESPONSIBILITIES

1. To provide a high-quality clinical service to patients with due regard to safe clinical practice, infection prevention and control, confidentiality, dignity, consent and health and safety.
2. To undertake venepuncture and blood sampling for adults and other appropriate patient groups, in accordance with Practice procedures and following appropriate training and competency assessment.
3. To ensure the accurate identification, labelling, recording, handling and despatch of specimens in accordance with Practice and laboratory protocols.
4. To maintain a working knowledge of blood collection systems, specimen containers, required sample volumes and the appropriate handling requirements for commonly requested investigations.
5. To undertake additional specimen collection and testing in accordance with Practice protocols and within the post-holder's assessed competence.
6. To undertake wound assessment and wound care within the limits of the HCA role, including routine wound dressings, removal and replacement of dressings and other appropriate wound care procedures following training and competency assessment. Any wound requiring assessment or treatment beyond the post-holder's competence must be referred to an appropriate registered clinician.
7. To undertake blood pressure measurements and record results accurately within the patient's clinical record.
8. To perform ECGs following appropriate training and competency assessment, ensuring recordings are referred to an appropriate clinician for interpretation.
9. To undertake urinalysis and other point-of-care testing as authorised by the Practice and following appropriate training and competency assessment.
10. To undertake NHS Health Checks and other health promotion activities in accordance with Practice protocols.
11. To provide smoking cessation support and advice within the scope of the role and following appropriate training.
12. To undertake INR clinics where appropriately trained, assessed as competent and authorised by the Practice, working strictly within the relevant Practice protocol and referring results outside agreed parameters to an appropriate clinician.
13. To assist GPs and other clinicians during minor surgical procedures, including preparing clinical areas and equipment, providing appropriate assistance during procedures and ensuring appropriate infection prevention and control measures are followed.
14. To assist clinicians undertaking coil and contraceptive implant procedures, including preparing equipment and the clinical environment and acting as a chaperone where appropriate.
15. To act as a chaperone for patients and clinicians when requested, in accordance with the Practice Chaperone Policy.
16. To undertake basic health promotion and lifestyle advice appropriate to the role and to signpost or refer patients to an appropriate clinician where further assessment or advice is required.
17. To accurately record all consultations, observations, procedures and other relevant information within the patient's electronic clinical record.
18. To maintain appropriate stock levels within clinical rooms, ensuring equipment and consumables are stored correctly and that expiry dates are monitored.
19. To clean clinical equipment and maintain clinical areas in accordance with Practice infection prevention and control procedures.
20. To ensure clinical waste, sharps and specimens are handled and disposed of safely and in accordance with Practice procedures.
21. To assist with clinical audits, searches and other quality improvement activities as required by the Practice.
22. To understand and carry out all duties in accordance with Health and Safety legislation, including the reporting and documentation of accidents, incidents and near misses.
23. To work effectively as part of the multidisciplinary Practice team, liaising with GPs, nurses, other healthcare professionals, administrative staff and external services as appropriate.
24. To communicate effectively and sensitively with patients, carers and relatives, providing reassurance and maintaining patients' dignity and privacy.
25. To recognise the limits of their own competence and seek advice or refer to a registered healthcare professional whenever a patient's needs fall outside those limits.
26. To maintain all mandatory training and role-specific competencies required by the Practice.
27. To participate in appraisal, supervision and ongoing training and development relevant to the role.
28. To undertake any other duties of a similar nature that are appropriate to the role and the post-holder's level of training and competence.

This Job Description will be subject to review in the light of changing circumstances and service requirements. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the post-holder works. Other duties of a similar nature and appropriate to the role may be assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

Under the Health and Safety at Work etc. Act 1974, the post-holder is required to take all reasonable steps while at work to ensure their own health and safety and that of others who may be affected by their acts or omissions.

The post-holder is required to co-operate fully with the Practice in implementing health and safety arrangements and must not interfere with or misuse anything provided in the interests of health, safety and welfare at work.

All employees should familiarise themselves with and comply with the Practice's Health and Safety policies and procedures.

INFECTION PREVENTION AND CONTROL

The post-holder is responsible for ensuring that they follow all Practice infection prevention and control policies and procedures relevant to their role, including hand hygiene, use of personal protective equipment, management of sharps, clinical waste and decontamination of equipment.

CONFIDENTIALITY AND DATA PROTECTION

The post-holder must maintain the confidentiality of information relating to patients, staff and the Practice at all times.

Information obtained during the course of employment must only be accessed, used or disclosed where there is a legitimate requirement to do so in the course of the post-holder's duties.

The post-holder must comply with UK GDPR, the Data Protection Act 2018, NHS confidentiality requirements and all relevant Practice information governance policies.

The duty of confidentiality continues after employment with the Practice has ended.

INFORMATION GOVERNANCE AND IT SECURITY

The post-holder is required to comply with all Practice information governance, IT and cyber security policies.

Practice computer systems, NHS systems, email, internet access, passwords and other electronic resources must only be used appropriately and in accordance with Practice policies.

EQUALITY, DIVERSITY AND INCLUSION

Harbourside Family Practice is committed to equality, diversity and inclusion. The post-holder will be expected to treat patients, colleagues and others fairly and with dignity and respect and to comply with the Practice's relevant policies.

SMOKE-FREE POLICY

The Practice operates a smoke-free policy and all employees are required to comply with this.

PRACTICE POLICIES AND PROCEDURES

The post-holder is required to familiarise themselves with and work in accordance with all relevant Practice policies, procedures, protocols and clinical guidance.

Employees are responsible for ensuring that they remain up to date with policies and procedures relevant to their role and complete any required reading or training.

Person Specification

Experience

Essential

• Experience of working with patients or within a healthcare environment
• Good communication and interpersonal skills
• Ability to work effectively as part of a multidisciplinary team
• Ability to maintain accurate clinical records
• Understanding of patient confidentiality
• Ability to recognise and work within the limits of own competence
• Willingness and aptitude to undertake further clinical training and competency assessment
• Commitment to maintaining mandatory and role-specific training

Desirable

• Previous experience as a Healthcare Assistant
• Previous General Practice or primary care experience
• Previous experience of wound care and dressings
• Competency in venepuncture
• Experience of performing ECGs
• Experience of blood pressure monitoring and urine dipstick testing
• Experience of NHS Health Checks
• Smoking cessation training
• Experience of assisting with minor surgery
• Experience of working with EMIS Web or another primary care clinical system

Qualifications

Essential

• GCSE English and Mathematics at Grade C/4 or above, or equivalent
• Phlebotomy qualification or demonstrable competency in venepuncture

Desirable

• Healthcare qualification, such as the Care Certificate or equivalent

Employer details

Employer name

Harbourside Family Practice

Address

2 Haven View

Portishead

Bristol

BS20 7QA

United Kingdom

Employer's website

https://www.harboursidefmp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide an efficient and accurate clinical administrative and secretarial service to the practice, supporting GPs, nurses and other healthcare professionals in the management of patient information, correspondence and referrals.

The postholder will ensure that incoming clinical information is processed appropriately and in a timely manner, patient records are maintained accurately, and any necessary actions are identified and directed to the appropriate member of the practice team.

Duties and Responsibilities

The postholder will undertake a varied range of clinical administrative and secretarial duties, including:

• Process day-to-day clinical correspondence and communications received by the practice, ensuring information is handled accurately and directed appropriately.
• Receive and make telephone calls as required, responding to routine enquiries, taking accurate messages and ensuring these are passed promptly to the appropriate person.
• Process and distribute incoming and outgoing correspondence, including electronic communications and NHSmail.
• Review, sort and file electronic clinical documents, identifying and undertaking appropriate administrative actions where required.
• Accurately enter and maintain information within the practice clinical system in accordance with practice procedures.
• Undertake clinical coding of relevant information contained within hospital, clinic and other healthcare correspondence.
• Summarise patient medical records accurately and in accordance with practice procedures.
• Process EMIS tasks and other electronic communications, ensuring appropriate action is taken within required timescales.
• Initiate contact with and respond appropriately to patients, colleagues, hospitals and other healthcare organisations and service providers.
• Monitor relevant NHSmail inboxes and ensure correspondence is processed, distributed or actioned appropriately.
• Process and distribute laboratory reports and other clinical information in accordance with practice procedures.
• Undertake administrative duties associated with the practice death protocol, ensuring established procedures are followed.
• Prepare, process and issue patient referrals and associated clinical correspondence, ensuring information is accurate and complete.
• Liaise with hospitals, community services and other healthcare providers regarding referrals and patient correspondence where required.
• Provide administrative and secretarial support to GPs and other members of the clinical team.
• Provide cover and support across the clinical administration and secretarial team during periods of annual leave, sickness or increased workload to maintain continuity of service.
• Maintain accurate and confidential patient records in accordance with practice policies and information governance requirements.
• Attend and participate in relevant practice meetings, training and development activities.
• Undertake any other appropriate administrative or secretarial duties consistent with the nature and responsibilities of the role.

General Responsibilities

The postholder will be expected to:

• Maintain patient confidentiality at all times and comply with the practice's information governance and data protection requirements.
• Work in accordance with practice policies, procedures and protocols.
• Recognise the limits of their role and refer clinical or other matters requiring professional judgement to an appropriate clinician.
• Work collaboratively and professionally with all members of the practice team.
• Contribute to the efficient, safe and effective operation of the practice.
• Maintain and develop their knowledge and skills through appropriate training and development.
• Promote equality, dignity and respect when dealing with patients, colleagues and other professionals.

Person Specification

Experience

Essential

• Demonstrable experience of working in a public facing environment
• Demonstrable experience of working with an integrated multi-skilled team
• Demonstrable experience of working as part of a team

Desirable

• Experience of working in a GP surgery or in healthcare
• Experience of EMIS Web

Personal Qualities and Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work without direct supervision and determine own workload priorities and those of others in the team
• Ability to use own judgement, resourcefulness and common sense
• Pleasant and articulate
• Able to remain calm and professional under pressure
• Ability to multi-task especially under pressure
• Able to work in a changing environment
• Able to work with changing and conflicting priorities

Qualifications

Essential

• - Educated to GSCE grade C and above in Maths and English or equivalent, (or substantial experience in similar role will be considered)
• - Demonstrable commitment to professional development

Skills and Abilities

Essential

• Excellent communication skills at all levels
• Excellent interpersonal skills
• Good organisational skills
• Good keyboard and computer skills
• Ability to use MS Word and Excel
• Able to work on own initiative and as part of a team
• Thoroughness and accuracy
• Ability to support members of the admin team when required

Desirable

• Ability to learn new software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbourside Family Practice

Address

2 Haven View

Portishead

Bristol

BS20 7QA

United Kingdom

Employer's website

https://www.harboursidefmp.nhs.uk/ (Opens in a new tab)