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Care Coordinator Team Lead
Hedena Health Ltd
North East England
Health Service Manager/Administrator
Job summary We are looking for an enthusiastic and organised Project Lead & Care Coordinator to support and develop our Proactive Care Team (PACT) across the...
26 day(s) ago
Care Coordinator Team Lead
Hedena Health Ltd
North East England
Health Service Manager/Administrator
Job summary We are looking for an enthusiastic and organised Project Lead & Care Coordinator to support and develop our Proactive Care Team (PACT) across the...
26 day(s) ago
Patient Service Advisor
Hedena Health Ltd
Berkshire, Buckinghamshire and Oxfordshire, South East England
GP/General Practitioner
Job summary Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and…
8 day(s) ago
Patient Service Advisor
Hedena Health Ltd
Berkshire, Buckinghamshire and Oxfordshire, South East England
GP/General Practitioner
Job summary Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and…
8 day(s) ago
Phlebotomist / Health Care Assistant
Hedena Health Ltd
Berkshire, Buckinghamshire and Oxfordshire, South East England
GP/General Practitioner
Job summary We are seeking a caring and committed Phlebotomist/Health Care Assistant to join our friendly and innovative group of GP Practices in Headington an…
1 month(s) ago
Phlebotomist / Health Care Assistant
Hedena Health Ltd
Berkshire, Buckinghamshire and Oxfordshire, South East England
GP/General Practitioner
Job summary We are seeking a caring and committed Phlebotomist/Health Care Assistant to join our friendly and innovative group of GP Practices in Headington an…
1 month(s) ago
Posted 26 day(s) ago
Reference: 2289606
Job summary
We are looking for an enthusiastic and organised Project Lead & Care Coordinator to support and develop our Proactive Care Team (PACT) across the PCN.
This varied role combines care coordination, team leadership and service development, helping to improve outcomes for patients with complex health and social care needs.
You will work closely with GPs, care coordinators, paramedics and partner organisations to ensure patients receive joined-up, proactive and personalised care.
The successful candidate will coordinate multidisciplinary team (MDT) meetings, oversee patient pathways, monitor service performance, support quality improvement initiatives, and provide day-to-day leadership to the Proactive Care Team.
This is an exciting opportunity for someone who enjoys building relationships, managing projects, leading teams and making a real difference to patient care.
Main duties of the job
- Service & Project Team Lead
- Care Coordination
- MDT & Partnership Working
- Line Management
- Data & Reporting
About us
Hedena Health is a GP practice serving patients across Oxfordshire, dedicated to providing high-quality, patient-centred primary care. The practice offers a wide range of healthcare services and works closely with local health, social care and community partners to deliver coordinated support for patients. With a focus on accessibility, innovation and continuous improvement, Hedena Health is committed to improving health outcomes and delivering excellent care to its local population.
Details
Date posted
20 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3940-26-0010
Job locations
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Job description
Job responsibilities
Service & Project Team Lead
- Support the day-to-day delivery and development of the PACT service.
- Monitor activity, caseloads and performance against agreed objectives.
- Coordinate workload across the team and ensure patients receive timely follow-up and support.
- Contribute to service planning, development and quality improvement initiatives.
Care Coordination
- Identify and support patients who would benefit from proactive multidisciplinary care.
- Coordinate care plans, referrals and actions arising from MDT discussions.
- Act as a point of contact for patients, carers and professionals involved in patient care.
- Escalate concerns relating to patient safety, unmet need or service delays.
MDT & Partnership Working
- Coordinate and facilitate MDT meetings involving health, social care and voluntary sector partners.
- Prepare agendas, record actions and ensure follow-up of agreed plans.
- Build strong relationships with partner organisations to support integrated care.
Line Management
- Provide supervision and support to Care Coordinators.
- Undertake one-to-ones, appraisals and wellbeing discussions.
- Support staff development, training and workload management.
Data & Reporting
- Maintain accurate records using EMIS and reporting systems.
- Produce activity and performance reports.
- Monitor outcomes and support reporting requirements for the PCN and ICB.
Job description
Job responsibilities
Service & Project Team Lead
- Support the day-to-day delivery and development of the PACT service.
- Monitor activity, caseloads and performance against agreed objectives.
- Coordinate workload across the team and ensure patients receive timely follow-up and support.
- Contribute to service planning, development and quality improvement initiatives.
Care Coordination
- Identify and support patients who would benefit from proactive multidisciplinary care.
- Coordinate care plans, referrals and actions arising from MDT discussions.
- Act as a point of contact for patients, carers and professionals involved in patient care.
- Escalate concerns relating to patient safety, unmet need or service delays.
MDT & Partnership Working
- Coordinate and facilitate MDT meetings involving health, social care and voluntary sector partners.
- Prepare agendas, record actions and ensure follow-up of agreed plans.
- Build strong relationships with partner organisations to support integrated care.
Line Management
- Provide supervision and support to Care Coordinators.
- Undertake one-to-ones, appraisals and wellbeing discussions.
- Support staff development, training and workload management.
Data & Reporting
- Maintain accurate records using EMIS and reporting systems.
- Produce activity and performance reports.
- Monitor outcomes and support reporting requirements for the PCN and ICB.
Person Specification
Qualifications
Essential
- Essential
- Experience working within the NHS, primary care, health or social care.
- Experience of care coordination, project coordination or service delivery.
- Excellent organisational, communication and relationship-building skills.
- Experience working with multiple stakeholders and multidisciplinary teams.
- Ability to prioritise workload and work independently.
- Good IT skills, including Microsoft Office.
Desirable
- Desirable
- Experience of line management or staff supervision.
- Experience using EMIS or similar clinical systems.
- Knowledge of Primary Care Networks, community services or integrated care.
- Experience of service improvement, reporting or performance monitoring.
Person Specification
Qualifications
Essential
- Essential
- Experience working within the NHS, primary care, health or social care.
- Experience of care coordination, project coordination or service delivery.
- Excellent organisational, communication and relationship-building skills.
- Experience working with multiple stakeholders and multidisciplinary teams.
- Ability to prioritise workload and work independently.
- Good IT skills, including Microsoft Office.
Desirable
- Desirable
- Experience of line management or staff supervision.
- Experience using EMIS or similar clinical systems.
- Knowledge of Primary Care Networks, community services or integrated care.
- Experience of service improvement, reporting or performance monitoring.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Employer's website
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Employer's website
Apply Now
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Posted 8 day(s) ago
Reference: A3940-26-0013
Job summary
Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker we provide comprehensive training to ensure your success in the role.
As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.
Main duties of the job
Educate patients about the services offered and systems at Hedena Health including:
- Named Doctor System
- Telephone Consultations/Appointment System
- Appointments Online signup
- SMS Text reminders
- Nurse Minor Illness
- Chronic disease recalls
- Triage/Home Visits
- Repeat prescribing process
About us
Hedena Health is a large and progressive primary care organisation serving communities across Oxfordshire. We are committed to providing accessible, high-quality healthcare services that place patients at the centre of everything we do.
We are dedicated to creating a positive working environment where staff are supported to develop their skills, contribute new ideas and provide the highest standard of care. Joining Hedena Health offers the opportunity to be part of an innovative and forward-thinking team focused on improving health outcomes for the local population.
Details
Date posted
08 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3940-26-0013
Job locations
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Job description
Job responsibilities
Welcome patients and visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner
Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.
Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.
Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.
Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.
Advise patients if the clinician is running more than 15minutes late
Receive/store/prepare samples for collection according to protocol
Receive deliveries and advise addressee of arrival Ensure that workstations and the reception area in general are kept neat and tidy.
Accepting messages for nurses, doctors and requests for prescriptions.
To maintain patient confidentiality at all times.
To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies
Provide assistance to patients on the services provided at Hedena Health
To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.
Report back to relevant colleagues on individual patients when required
Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.
Job description
Job responsibilities
Welcome patients and visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner
Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.
Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.
Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.
Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.
Advise patients if the clinician is running more than 15minutes late
Receive/store/prepare samples for collection according to protocol
Receive deliveries and advise addressee of arrival Ensure that workstations and the reception area in general are kept neat and tidy.
Accepting messages for nurses, doctors and requests for prescriptions.
To maintain patient confidentiality at all times.
To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies
Provide assistance to patients on the services provided at Hedena Health
To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.
Report back to relevant colleagues on individual patients when required
Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Employer's website
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 month(s) ago
Reference: A3940-26-0009
Job summary
We are seeking a caring and committed Phlebotomist/Health Care Assistant to join our friendly and innovative group of GP Practices in Headington and the surrounding area.
The successful candidate will have previous Phlebotomy experience and will work under the direction of the Nurse Manager, assisting the clinical team in the delivery of a programme of patient care. Working under the direct supervision of the Nurse Manager and strictly in accordance with specific Practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or Nurse Practitioner. The duties may also include any roles agreed between you and the Nurse Manager as appropriate, having regard to current training.
Main duties of the job
The Phlebotomist/Healthcare Assistant will provide high-quality clinical support services, including undertaking venepuncture, accurately recording and processing patient samples, and ensuring specimens are correctly labelled and dispatched to laboratories. The role will involve carrying out a range of patient health assessments and clinical procedures, including blood pressure monitoring, ECGs, NHS Health Checks, diabetic reviews, urinalysis, wound care, immunisations, Doppler assessments, and suture removal. The post holder will support GPs and nurses with minor surgery and other clinical procedures, maintain accurate patient records using EMIS, manage clinical stock, and ensure patient care is delivered safely, professionally, and in line with practice policies and clinical standards.
About us
We have a focus on staff wellbeing through initiatives such as an annual Away Day and Staff outings. Fresh fruit deliveries and homemade cakes and goodies are a staple in our staff room and morning coffee is in our sunny Quad! We are situated in an ideal location in Oxford right next to a large, beautiful Park and staff parking is available.
Details
Date posted
14 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3940-26-0009
Job locations
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Job description
Job responsibilities
- Obtain blood samples from patients in support of laboratory procedures used in the diagnosis and treatment of disease.
- Perform a variety of routine blood drawing procedures, to include venepuncture, using standard equipment.
- Interact directly with patient to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
- Ensure that the patient is comfortable and as relaxed as possible and confirm their agreement to the collection of a blood sample.
- Accurate, legible labelling of all samples to confirm patient identity.
- Check patient identification against EMIS records and confirming with patient whenever possible.
- Record collection of blood sample in the patients record using correct nursing templates
- Ensure samples are stored in appropriate containers
- Ensure that samples are dispatched to the appropriate laboratories in a timely fashion.
- Ensure that anomalies are reported to a senior member of staff
- Notify the GP/Nurse of any significant patient issues.
- Perform various quality control procedures to maintain compliance with internal and external regulations.
Assist in and perform routine tasks related to patient care as required. Such tasks may include:
- Blood Pressure monitoring
- Baseline Tests e.g. BMIs, height, weight monitoring
- ECG recording
- HCA Diabetic check
- Urinalysis
- NHS health checks
- Suture removal
- Chaperoning and assisting patients where appropriate who are being examined by another clinician
- Assisting GPs and Nurses with minor surgery and coil fittings
- Ordering stock as and when required.
- Immunisations flu/B12
- Doppler
- Mental Illness Health Checks
- Wound care
Job description
Job responsibilities
- Obtain blood samples from patients in support of laboratory procedures used in the diagnosis and treatment of disease.
- Perform a variety of routine blood drawing procedures, to include venepuncture, using standard equipment.
- Interact directly with patient to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
- Ensure that the patient is comfortable and as relaxed as possible and confirm their agreement to the collection of a blood sample.
- Accurate, legible labelling of all samples to confirm patient identity.
- Check patient identification against EMIS records and confirming with patient whenever possible.
- Record collection of blood sample in the patients record using correct nursing templates
- Ensure samples are stored in appropriate containers
- Ensure that samples are dispatched to the appropriate laboratories in a timely fashion.
- Ensure that anomalies are reported to a senior member of staff
- Notify the GP/Nurse of any significant patient issues.
- Perform various quality control procedures to maintain compliance with internal and external regulations.
Assist in and perform routine tasks related to patient care as required. Such tasks may include:
- Blood Pressure monitoring
- Baseline Tests e.g. BMIs, height, weight monitoring
- ECG recording
- HCA Diabetic check
- Urinalysis
- NHS health checks
- Suture removal
- Chaperoning and assisting patients where appropriate who are being examined by another clinician
- Assisting GPs and Nurses with minor surgery and coil fittings
- Ordering stock as and when required.
- Immunisations flu/B12
- Doppler
- Mental Illness Health Checks
- Wound care
Person Specification
Experience
Essential
- Phlebotomy
- Blood Pressure monitoring
- Baseline Tests - BMIs height weight monitoring
- ECG recording
- HCA Diabetic check
- Urinalysis
- NHS health checks
Desirable
- Suture removal
- Experience ordering stock and stock management
- Immunisations flu/B12
- Doppler
- Mental Illness Health Checks
- Wound care
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
Person Specification
Experience
Essential
- Phlebotomy
- Blood Pressure monitoring
- Baseline Tests - BMIs height weight monitoring
- ECG recording
- HCA Diabetic check
- Urinalysis
- NHS health checks
Desirable
- Suture removal
- Experience ordering stock and stock management
- Immunisations flu/B12
- Doppler
- Mental Illness Health Checks
- Wound care
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Employer's website
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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