Job description

Job responsibilities

*** Please note that this role is a full time position, successful applicants will need to be available to work between the hours of 7.45am & 6.30pm***

• Welcoming patients in person and on the telephone, offering a kind and professional first point of contact.
• Booking and managing appointments using the clinical system, ensuring patients are directed to the most appropriate clinician or service.
• Handling patient queries with empathy and confidentiality, signposting to healthcare professionals or external services when needed.
• Supporting clinicians by preparing notes, updating patient records, and ensuring the smooth flow of information within the practice.
• Managing correspondence, including emails, letters, and test results, ensuring these are processed and filed correctly.
• Assisting with the registration of new patients, updating records, and maintaining accurate patient information.
• Ensuring confidentiality and data protection are upheld at all times when dealing with sensitive patient information.
• Supporting the wider practice team, contributing to a friendly, efficient, and caring environment for both patients and staff.
• Undertaking general administrative tasks such as scanning, filing, photocopying, and maintaining reception areas to a high standard
• Any other duties as required that the practice may deem appropraite.

Person Specification

Essential criteria

Essential

• Excellent interpersonal and communication skills
• Good timekeeping
• To have excellent attention to detail
• Have the ability to be flexible and meet demand
• Able to remain calm when under pressure
• To always be professional and polite to patients
• Willingness to learn new skills
• To support and adapt to the changing environment
• GCSE maths and English to level C or equivalent

Desirable

• Have a excellent understanding of IT systems
• Experience working in a NHS Environment or similar service
• Good understanding of NHS terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Street Surgery

Address

High Street

Lowestoft

Suffolk

NR32 1JE

United Kingdom

Employer's website

https://highstreetsurgerylowestoft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description GP Retainer

Job Title: GP Retainer Location: High Street Surgery, Cheslyn Hay Reports to: GP Partners (Clinical) / Practice Manager (Administrative) Sessions: As agreed under the GP Retainer Scheme

The GP Retainer will provide high-quality, patient-centred primary care within a supportive and well-established practice environment. The post-holder will manage a clinical caseload, delivering safe, effective, and evidence-based care to registered and temporary patients. The role offers flexibility in line with the GP Retainer Scheme while maintaining continuity of care and professional standards.

• Provide face-to-face and telephone consultations in accordance with the agreed timetable.

• Assess, diagnose, and manage patients presenting with acute, chronic, and undifferentiated conditions.

• Make professional, autonomous clinical decisions in line with current guidelines and best practice.

• Prescribe safely and appropriately in accordance with practice formulary and national guidance.

• Review laboratory results, correspondence, and clinical documents in a timely manner.

• Undertake home visits where clinically appropriate and agreed.

• Develop and implement person-centred care plans.

• Refer patients to secondary care or community services as appropriate.

• Maintain accurate, contemporaneous clinical records using the practice clinical system (EMIS).

• Participate in clinical governance, audit, and quality improvement activities as appropriate to sessions worked.

• Work in accordance with practice policies, NICE guidance, and local pathways.

• Contribute to audit, significant event analysis, and service improvement initiatives.

• Maintain up-to-date clinical knowledge and skills through CPD and appraisal.

• Maintain strict confidentiality in accordance with GDPR, Data Protection legislation, and practice policies.

• Ensure all patient information is handled securely and shared only with authorised individuals.

• Comply with practice Health & Safety and Infection Prevention & Control policies.

• Maintain safe working practices and adhere to national IPC standards.

• Use PPE appropriately and report any risks or incidents promptly.

• Promote safeguarding and demonstrate due regard for the welfare of children and vulnerable adults.

• Deliver care in a respectful, inclusive, and non-judgemental manner.

• Support equality, diversity, and the rights of patients, carers, and colleagues.

• Participate in annual appraisal and maintain a portfolio in line with General Medical Council revalidation requirements.

• Engage in ongoing CPD in line with professional and retainer scheme requirements.

• Contribute positively to team working and practice development.

The GP Retainer will work collaboratively with 2 GP Partners, 1 ANP, 2 Practice Nurses, 1 Healthcare Assistant, 1 Phlebotomist, and a large and experienced administrative team to ensure safe, coordinated patient care.

Person Specification

Qualifications

Essential

• Applicants must hold a recognised medical degree (MBBS or equivalent) and be fully registered with the General Medical Council with a current licence to practise. Candidates must have completed GP Specialty Training and hold a Certificate of Completion of Training (CCT) in General Practice or be on the GMC GP Register. Applicants must meet appraisal and revalidation requirements and be eligible to work under the NHS GP Retainer Scheme.

Desirable

• Previous experience working within UK primary care or General Practice is desirable, particularly experience managing a broad range of acute and chronic conditions independently. An interest in quality improvement, audit, or service development would be advantageous. Experience working within a multidisciplinary team and within a Primary Care Network (PCN) setting would be beneficial. Additional skills or special interests, such as womens health, chronic disease management, minor procedures, or teaching and mentoring, would also be welcomed. Familiarity with EMIS or similar electronic patient record systems is desirable.

Experience

Essential

• Applicants must have experience working as a General Practitioner within UK primary care, managing a wide range of acute, chronic, and undifferentiated presentations. Candidates should demonstrate the ability to work autonomously, making safe and effective clinical decisions in line with current national and local guidelines. Experience in prescribing independently, reviewing results and correspondence, and maintaining accurate contemporaneous clinical records is essential. Applicants must also have experience working collaboratively within a multidisciplinary team and contributing to high standards of patient-centred care.

Desirable

• It is desirable for applicants to have experience running minor illness or long-term condition clinics, managing complex patient cases, and contributing to service development or quality improvement projects. Experience teaching, mentoring, or supervising colleagues or medical students is advantageous. Familiarity with Primary Care Network (PCN) working, vaccination programmes, or specialised clinical areas such as womens health, chronic disease management, or minor procedures would also be beneficial. Experience using EMIS or other electronic patient record systems in a primary care setting is desirable.

Experience

Essential

• Applicants must have experience working as a General Practitioner within UK primary care, managing a wide range of acute, chronic, and undifferentiated presentations. Candidates should demonstrate the ability to work autonomously, making safe and effective clinical decisions in line with current national and local guidelines. Experience in prescribing independently, reviewing results and correspondence, and maintaining accurate contemporaneous clinical records is essential. Applicants must also have experience working collaboratively within a multidisciplinary team and contributing to high standards of patient-centred care.

Desirable

• It is desirable for applicants to have experience running minor illness or long-term condition clinics, managing complex patient cases, and contributing to service development or quality improvement projects. Experience teaching, mentoring, or supervising colleagues or medical students is advantageous. Familiarity with Primary Care Network (PCN) working, vaccination programmes, or specialised clinical areas such as womens health, chronic disease management, or minor procedures would also be beneficial. Experience using EMIS or other electronic patient record systems in a primary care setting is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

High Street Surgery

Address

High Street

Cheslyn Hay

Walsall

WS6 7AB

United Kingdom

Employer's website

https://www.highstreetsurgery-cheslynhay.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In addition to the primary responsibilities, the Reception Manager may be requested to:

a) Partake in audit as directed by the audit lead.

b) Coordinate and produce meeting agendas and record the minutes of meetings.

c) Champion continuous improvement, encouraging staff to participate and make suggestions for Continuous Improvement initiatives.

d) Assist with QOF targets.

Schedule:

• Day shift 7:45 am to 4:15 pm 1 hour lunch break
• Monday to Friday
• Overtime

Person Specification

Experience

Essential

• Experience of working with the general public Experience of working in a healthcare setting

Desirable

• Experience of managing multidisciplinary teams Experience of managing multidisciplinary teams NHS/ Primary Care general practice experience

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Street Surgery

Address

High Street

Lowestoft

Suffolk

NR32 1JE

United Kingdom

Employer's website

https://highstreetsurgerylowestoft.nhs.uk/ (Opens in a new tab)