Job summary

The Afternoon Triage Co-Ordinator will assist in directing patients online clinical triage requests to ensure patients are receiving the most appropriate care. The aim of this role is to facilitate effective triage pathways by managing requests and appropriately navigating patients in accessing health care services.

As a member of the Triage Team, you will play a critical role in helping patients access the right support at the right time. This involves managing administration lists and providing support to the team to help patients receive support for a wide range of physical, social and mental health issues. The Triage Co-Ordinator will also sign post patients to the most appropriate services.

Hours are worked Mon to Fri 25 hours per week

Likely work pattern 1pm to 6pm or 1:30 pm to 6:30pm

THIS ROLE HAS BEEN RE-ADVERTISED AS THE SUCCESSFUL CANDIDATE IS NO LONGER ABLE TO TAKE UP THE POST

Main duties of the job

Principal Duties and Responsibilities:

1. Act as a patient advocate and patient services navigator.

2. Be a familiar point of contact within the triage team for other practice staff members and multi-disciplinary teams.

3. Help navigate health and social care pathways for patient triage requests for urgent on the day appointments.

4. Escalate to Triage Coordinator Team Leader or Support GP where appropriate.

5. Feedback to line management to improve triage processes.

6. Monitor availability of resources at other locations (e.g. UCC) and identify patients who would be appropriate for referral to other services.

7. Engage with patients to gather further information for clinical triage where needed and provide appropriate signposting when advised by clinical staff.

8. Effective communicator focussing on what you can do for patients rather than what you cant.

About us

We are a thriving, friendly, partner-led, training practice (6 partners, 6 salaried) who strive to offer the best aspects of traditional General Practice,whilst taking advantage of new opportunities & novel ways of working for the benefit of our patients and loyal team.