Job summary

Hilary Cottage Surgery needs a new reception colleague to help us support our patients.

We need an excellent communicator to join our reception team.

Our vacancy is for

Monday 0745-1230 - 4.75hrs, 1300-1800 - 5hrs. 9.75 hours.

Wednesday 0830-1230 - 4hrs, 1300-1845 - 5.75 hrs. 9.75 hours.

Lunchtimes listed are approximate times.

Total Hours per week is 19.5 hours

If you want to help people to get the primary care they need, and make a difference in general practice, come and join us at Hilary Cottage Surgery in Fairford as a member of our Reception and Administration Team.

Working with our reception and admin team is interesting, fulfilling and challenging, all at the same time. Mostly, it it rewarding - especially when you get the patient to the right place quickly, and when you get that thank you through the post.

Your role is to offer help and assistance to our patients who are seeking care, and to put a friendly, welcoming face and voice to our practice.

This means you will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

You will cooperate in all practice matters, providing general assistance to the whole Practice team ensuring a productive and happy atmosphere, greater job satisfaction for all concerned and, above all, giving a positive experience for our patients.

Main duties of the job

The duties of the receptionist and administrator's role at Hilary Cottage Surgery is wide ranging, and includes:

Dealing with all general enquiries, explain procedures and booking new and follow-up appointments and advising the Reception & Admin Team Manager and Doctors when problems arise.

Using judgment and communication skills to ensure that patients with no prior appointment and needing urgent consultation are seen in a logical and non-disruptive manner.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt and appropriate delivery of messaging.

Collecting information, entering data and assisting in Practice administration work as requested.

Maintaining practice records and registers, appointments, diary, recall systems etc

Preparing rooms for surgeries and clinic

Liaising with other community staff (Midwives, Frailty Team, District Nurses, Health Visitors, etc) regarding the monitoring of drugs, maintenance of records, disposal of patients records, and making of appointments, etc.

Plus many other tasks that may need to be undertaken, as appropriate to the post, to support the smooth running of the surgery.

About us

We are in Fairford - a small Rural town in Gloucestershire, close to the Oxfordshire and Wiltshire borders.

We are a friendly supportive team of around 40 people.

Hilary Cottage Surgery has been a part of the Fairford community for many years - and is run by 3 GP partners.

We are a small rural practice with around 7600 patients on our books. We have 7 amazing GPs, a bunch of amazing nurses, a brilliant dispensing team supported by our super pharmacists. Our admin and reception team are fabulous, and there aren't enough superlatives to describe that team. You could be one of them!

If you're not in Fairford, you would enjoy a short rural drive to and from the surgery - and if you are local you can walk to work.

With a focus on everyone's well-being at work, we are supportive and friendly, and (we think) a great place to work!

Job summary

If youre an enthusiastic GP looking for a rewarding new role in a progressive, friendly practice, we'd love you to join us at Hilary Cottage Surgery in Fairford, near Cirencester, Gloucestershire.

Hilary Cottage Surgery is a thriving, semi-rural training and dispensing practice situated in the Cotswolds, offering primary care to around 7600 patients.

We are seeking a salaried GP who values patient-centred care, teamwork, and the opportunity to contribute to excellent clinical care.

We have three GP Partners and four Salaried GPs working collaboratively within a close-knit, supportive, clinical team, and we are now recruiting for up to 8 extra sessions for one or two GPs.

This is a rare opportunity to take on a GP role at Hilary Cottage. Situated in a beautiful, semi-rural location, this could be your rewarding next step whatever the stage you are at in your GP career.

Main duties of the job

We can offer the right candidate(s) up to 6 clinical sessions, and we are interested in meeting you if you see yourself working any number of sessions from 3 up to 6 (possibly more) per week.

Please contact the team for an informal chat or send us your CV and a covering letter. We look forward to hearing from you

About us

Hilary Cottage Surgery runs a Total Triage service with Accurx, and we use SystmOne clinical system. We are a training practice with 7 GPs, including 2 GP trainers, plus 1-2 trainees.

We are part of the South Cotswolds PCN and are based in Fairford. There are three GP Partners and four Salaried GPs combining to create a cohesive, encouraging and friendly team.

Most importantly, Hilary Cottage Surgery is a nice place to work, with a great team of GPs, nurses, pharmacist, paramedic/ANPs, phlebotomists, managers, receptionists, pharmacy technicians, HCAs, administrators and dispensers. There's about 40 of us, most of whom work part time, and we have carefully fostered and grown a working environment that cares for the team and is a nice (and even fun) place to work.

Situated in a town within a wider rural setting, this opportunity could be your rewarding next step whatever the stage you are at in your GP career.

Job summary

Hilary Cottage Surgery is nestled in the South Cotswolds. A small surgery with around 40 staff, this part time role is a great opportunity to work in a primary care setting as an independent prescriber.

If you want to work in a General Practice, where we enjoy what we do, work well together, and work hard for our patients - as well as having a nice drive through the countryside to get to work, Hilary Cottage Surgery is the place to be!

Your role here will be to work alongside the GPs and other healthcare professionals to provide expertise in clinical pharmacy, medicines optimisation and safety which will include undertaking structured medication reviews. You will provide leadership for medicines use to ensure patients experience high quality patient care that will improve health outcomes and efficiency of the primary care team by providing direct, accessible and timely expertise including telephone contact with patients.

The main duties and responsibilities will include performing remote medication reviews, support management of patients with long-term conditions, undertake medicines reconciliation, provide telephone consultations, repeat prescription standardisation, implementation and management, drug monitoring management, and clinical audits.

Main duties of the job

Duties include:

Action medication adjustments following hospital discharge summaries and identifying and rectifying unexplained changes to ensure patients are supported and receive correct medications and deal with any queries.

Manage medication reviews with patients by telephone and make recommendations for prescribing and monitoring. Through structured medical reviews the post holder will support patients to take their medications to get the best from them, reduce waste and promote self-care. Medication reviews for patients who are regular A+E, Urgent Care Centre or hospital attenders.

Carry out clinical audits to review patients on high-risk medications and monitor prescribing against local and national guidelines.

Make recommendations for medicine switches and support staff with medicine related queries.

Work with the prescribing lead to review repeat prescribing policy. Make necessary changes and interventions for re-authorisation of long-term medications.

Management of repeat prescribing and management of patients with chronic diseases where medicine optimisation is required.

Promote and increase uptake and utilisation of electronic repeat Dispensing (eRD) and Electronic Prescribing (EPS) in line with defined targets.

Assist the practice to achieve QOF and Enhances Service objectives/ targets.

Provide advice and support to patients in the use of medicines.

About us

Our practice team are here to provide patients with a professional and caring healthcare experience. We run many clinics and offer a wide variety of other medical services such as antenatal and postnatal care, childhood vaccinations and minor surgery.

We are continually monitoring our standards of service and striving to improve them.

To find out more about the practice, the people, and the services we offer, please visit www.fairfordsurgery.co.uk

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A0469-26-0014

Job locations

Keble Lawns

Fairford

Gloucestershire

GL7 4BQ

United Kingdom

Job description

Job responsibilities

Job summary:

To work alongside the GPs and other healthcare professionals to provide expertise in clinical pharmacy, medicines optimisation and safety which will include undertaking structured medication reviews. You will provide leadership for medicines use to ensure patients experience high quality patient care that will improve health outcomes and efficiency of the primary care team by providing direct, accessible and timely expertise including telephone contact with patients.

The main duties and responsibilities will include performing face-to-face and remote medication reviews, support management of patients with long-term conditions, undertake medicines reconciliation, provide telephone consultations, repeat prescription standardization, implementation and management, drug monitoring management, and clinical audits.

Job Responsibilities:

Clinical Practice

Action medication adjustments following receipt of hospital discharge summaries and identifying and rectifying unexplained changes to ensure that patients are supported and receive the correct medications and deal with any queries as they arise.

Undertake clinical medication reviews with patients by telephone and make appropriate recommendations for the clinical team on prescribing and monitoring. Through structured medical reviews the post holder will support patients to take their medications to get the best from them, reduce waste and promote self-care. Medication reviews for patients who are regular A+E, Urgent Care Centre or hospital attenders.

Carry out clinical audits to review patients on high-risk medications and monitor prescribing against local and national guidelines. Analyse and present results to highlight areas for improvement.

Make recommendations for medicine switches and support clinical & dispensary staff with medicine related queries.

Work with the prescribing lead to review repeat prescribing policy. Make necessary changes and interventions for re-authorisation of long-term medications.

Management of repeat prescribing and management of patients with chronic diseases where medicine optimisation is required. E.g., COPD, asthma, mental health and diabetes.

Promote and increase uptake and utilisation of electronic repeat Dispensing (eRD) and Electronic Prescribing (EPS) in line with local & National targets.

Assist the practice to achieve QOF and Enhances Service objectives/ targets.

Provide advice and support to patients in the use of medicines.

Knowledge, skills and experience required

Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council.

Must be a qualified independent prescriber or working towards

Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice.

Recognise priorities when problem solving and identifies deviations from normal pattern and is able to refer as appropriate.

Able to follow legal, ethical, professional, and organisational policies and procedures and codes of conduct.

Involves patients in decisions about prescribed medicines and supporting adherence as per NICE guidelines.

Administration and professional responsibilities

Lead on and develop elements of the clinical pharmacy service to improve the patient experience.

Contribute proactively to ensure optimal medicines usage by patients and healthcare professionals.

Contribute to ongoing development and service improvements in conjunction with the multi-disciplinary team.

Participate in the administrative and professional responsibilities of the Practice Team

Ensure accurate and legible notes are recorded in the patients computer record

Ensure accurate completion of all necessary documentation associated with patient care

Ensure collection and maintenance of statistical information required for regular and ad-hoc reports and audits

Attend and participate in Practice meetings as requested

PCN objective such as IIF and practice priorities such as QoF and CQC requirements

Delivering a quality service

• Recognise and work within own competence and professional code of conduct
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Deliver care according to NICE guidelines and evidence-based care
• Assess effectiveness of care delivery through self and peer review, benchmarking, audit and formal evaluation
• Participate in the maintenance of quality governance systems and processes
• Support and participate in shared learning across the practice
• Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory requirements

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Be punctual and professional in manner

Communication

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice and with external stakeholders

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual appraisal
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health or other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in the job description, the post holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. They may also have access to information relating to the Practice as a

business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Any breach of confidentiality may result in disciplinary proceedings

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Reporting potential risks identified
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children

Safeguarding

You have a responsibility to follow the principles of Safeguarding Vulnerable Adults and Children in accordance with Practice policy.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit. Undertake distribution of results of investigations, and workflow correspondence as appropriate, when required

General

To cooperate in all matters with the other members of the Practice Team with a view to ensuring a productive and happy atmosphere, greater job satisfaction for all concerned and, above all, ever-improving patient care.

This list is not to be regarded as exclusive or exhaustive. There may be other duties and requirements associated with your post and you will be expected to comply with any reasonable requests made by the Partners or the Practice Manager.

Job description Job responsibilities Job summary:To work alongside the GPs and other healthcare professionals to provide expertise in clinical pharmacy, medicines optimisation and safety which will include undertaking structured medication reviews. You will provide leadership for medicines use to ensure patients experience high quality patient care that will improve health outcomes and efficiency of the primary care team by providing direct, accessible and timely expertise including telephone contact with patients. The main duties and responsibilities will include performing face-to-face and remote medication reviews, support management of patients with long-term conditions, undertake medicines reconciliation, provide telephone consultations, repeat prescription standardization, implementation and management, drug monitoring management, and clinical audits.Job Responsibilities:Clinical Practice Action medication adjustments following receipt of hospital discharge summaries and identifying and rectifying unexplained changes to ensure that patients are supported and receive the correct medications and deal with any queries as they arise. Undertake clinical medication reviews with patients by telephone and make appropriate recommendations for the clinical team on prescribing and monitoring. Through structured medical reviews the post holder will support patients to take their medications to get the best from them, reduce waste and promote self-care. Medication reviews for patients who are regular A+E, Urgent Care Centre or hospital attenders. Carry out clinical audits to review patients on high-risk medications and monitor prescribing against local and national guidelines. Analyse and present results to highlight areas for improvement. Make recommendations for medicine switches and support clinical & dispensary staff with medicine related queries. Work with the prescribing lead to review repeat prescribing policy. Make necessary changes and interventions for re-authorisation of long-term medications. Management of repeat prescribing and management of patients with chronic diseases where medicine optimisation is required. E.g., COPD, asthma, mental health and diabetes. Promote and increase uptake and utilisation of electronic repeat Dispensing (eRD) and Electronic Prescribing (EPS) in line with local & National targets. Assist the practice to achieve QOF and Enhances Service objectives/ targets. Provide advice and support to patients in the use of medicines. Knowledge, skills and experience required Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council. Must be a qualified independent prescriber or working towards Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice. Recognise priorities when problem solving and identifies deviations from normal pattern and is able to refer as appropriate. Able to follow legal, ethical, professional, and organisational policies and procedures and codes of conduct. Involves patients in decisions about prescribed medicines and supporting adherence as per NICE guidelines.Administration and professional responsibilities Lead on and develop elements of the clinical pharmacy service to improve the patient experience. Contribute proactively to ensure optimal medicines usage by patients and healthcare professionals. Contribute to ongoing development and service improvements in conjunction with the multi-disciplinary team. Participate in the administrative and professional responsibilities of the Practice Team Ensure accurate and legible notes are recorded in the patients computer record Ensure accurate completion of all necessary documentation associated with patient care Ensure collection and maintenance of statistical information required for regular and ad-hoc reports and audits Attend and participate in Practice meetings as requested PCN objective such as IIF and practice priorities such as QoF and CQC requirementsDelivering a quality service Recognise and work within own competence and professional code of conduct Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to NICE guidelines and evidence-based care Assess effectiveness of care delivery through self and peer review, benchmarking, audit and formal evaluation Participate in the maintenance of quality governance systems and processes Support and participate in shared learning across the practice Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory requirements Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Be punctual and professional in mannerCommunication Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice and with external stakeholdersPersonal/Professional DevelopmentThe post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual appraisal Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health or other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in the job description, the post holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Any breach of confidentiality may result in disciplinary proceedingsHealth & SafetyThe post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Reporting potential risks identified Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children SafeguardingYou have a responsibility to follow the principles of Safeguarding Vulnerable Adults and Children in accordance with Practice policy.Equality and DiversityThe post-holder will support the equality, diversity and rights of patients, carers, and colleagues.Contribution to the Implementation of Services:The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit. Undertake distribution of results of investigations, and workflow correspondence as appropriate, when requiredGeneralTo cooperate in all matters with the other members of the Practice Team with a view to ensuring a productive and happy atmosphere, greater job satisfaction for all concerned and, above all, ever-improving patient care. This list is not to be regarded as exclusive or exhaustive. There may be other duties and requirements associated with your post and you will be expected to comply with any reasonable requests made by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• Bachelor of Pharmacy. Independent Prescriber

Experience

Desirable

• Previously worked in a patient facing role
• Previous experience of Primary Care

Person Specification Qualifications Essential Bachelor of Pharmacy. Independent Prescriber Experience Desirable Previously worked in a patient facing role Previous experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hilary Cottage Surgery

Address

Keble Lawns

Fairford

Gloucestershire

GL7 4BQ

United Kingdom

Employer's website

https://www.fairfordsurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Hilary Cottage Surgery

Address

Keble Lawns

Fairford

Gloucestershire

GL7 4BQ

United Kingdom

Employer's website

https://www.fairfordsurgery.co.uk (Opens in a new tab)