Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the practice timetable, as agreed, the post holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data QOF data and other data required by the practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Participating in Significant Event Analysis

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Participate in training plans of medical students as required

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within general practice

Other Practice Responsibilities:

Awareness of and compliance with all relevant practice/CQC policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Undertaking Duty Doctor responsibilities on a rotational basis

Contributing towards extended hours provision on a weekly basis

Supporting colleagues with the smooth running of the surgery by providing cover and assistance, in particular during periods of illness, annual leave or absence for other reasons

Personal/Professional Development:

Attend courses and study days to ensure continuing professional development, taking responsibility for own development

Participate in individual performance review including annual appraisals and internal peer review

Health and Safety

Comply with all Health and Safety and infection control requirements

Take responsibility for own health and safety and that of other persons who may be affected by your own acts or omissions

Equality and Diversity

Comply with the practice Equal Opportunities Policy and Procedure

Behave in a manner which is welcoming, non-judgemental and respectful to the differing needs, beliefs, circumstances and perspectives of patients, carers and colleagues

Quality, Risk Management and Clinical Governance

Work within the clinical governance processes of the practice

Identify, manage and share issues relating to quality and risk in line with practice policies and procedures

Participate in practice quality improvement initiatives

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998, General Data Protection Regulation and Caldicott Principles.

This job description outlines the key duties and responsibilities of the role but is not an exhaustive list. It may be amended and developed as required to reflect changing circumstances, development of the role or the needs of the practice.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration, on Medical Performers List or GPST3 due to complete training
• Organised and efficient in record keeping and completion of paperwork Time management being able to prioritise work
• Effective communication and collaboration skills
• Commitment to primary prevention and health improvement Commitment to addressing health inequalities
• Ability to act in a way that empowers patients and advocates for them where needed.

Desirable

• HYMS/GP Trainer
• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

Job responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Person Specification

Additional Criteria

Essential

• Effective team worker
• Ability to work flexibly
• Ability to develop supportive relationships with colleagues
• Ability to work under own initiative
• Ability to follow guidelines and protocols.

Qualifications

Essential

• NVQ Level 2 dispensing qualification Proof/certification required.
• Good standard of general education

Experience

Essential

• Excellent IT skills
• Excellent communication skills, verbal and written.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Experience of answering telephone queries in a busy environment.
• Experience of a computerised clinical system (Emis, SystmOne etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Provide autonomous assessment, diagnosis and management of patients presenting with urgent, acute and undifferentiated health needs. Develop treatment plans, initiate appropriate interventions, manage clinical risk and ensure safe referral or escalation when required.

Home Visiting and Community-Based Care

Undertake home visits for patients unable to attend practice, delivering comprehensive clinical assessment and treatment in community settings. Support care closer to home and help prevent unnecessary hospital admissions where clinically appropriate.

Same-Day Access, Triage and Clinical Prioritisation

Provide timely same-day care through face-to-face, telephone and remote consultations. Assess urgency, prioritise patients according to clinical need and contribute to effective patient navigation across services.

Communication and Multidisciplinary Working

Work collaboratively with GPs, nurses, pharmacists, community teams and other healthcare professionals to deliver coordinated, patient-centred care. Communicate clearly with patients, carers and colleagues to support informed decision-making.

Delivering a Quality Service and Clinical Governance

Maintain high standards of clinical practice through accurate record keeping, evidence-based care, patient safety activities, audit and quality improvement initiatives. Contribute to the ongoing development of urgent care pathways and services.

Professional Practice and Development

Maintain professional registration and continuing professional development requirements. Participate in clinical supervision, reflective practice and learning activities to support the delivery of high-quality urgent care services.

Information Governance

Ensure accurate use of clinical systems and maintain confidentiality in line with information governance and data protection requirements, supporting safe and effective patient care.

Health, Safety, Infection Prevention and Equality

Work in accordance with organisational policies relating to health and safety, lone working, infection prevention and safeguarding. Promote equality, diversity and inclusion, ensuring equitable access to care for all patients.

Person Specification

Additional Criteria

Essential

• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Clinical Knowledge
• Knowledge of general practice systems, pathways and the wider primary/community care environment.
• Knowledge of frailty, multimorbidity and complex community assessment.
• Knowledge of medicines optimisation and prescribing in primary care.
• Knowledge of clinical governance, patient safety and quality improvement in primary care.
• Clinical and professional skills
• Independent prescribing and medicines-management skills.
• Ability to provide clinical advice, case discussion or debrief to colleagues.
• Clinical supervision and competency-assessment skills.
• Audit, service evaluation or quality-improvement skills.
• Teaching and facilitation skills.
• Personal attributes
• Interest in developing urgent and community-based care within general practice.
• Ability to contribute to service redesign, clinical pathways or wider organisational learning.

Experience

Essential

• Substantial post-registration clinical experience.
• Demonstrable experience of autonomous assessment and clinical decision-making.
• Significant experience assessing acutely unwell, undifferentiated or deteriorating patients.
• Experience of working independently in community, ambulance, urgent, emergency or comparable clinical settings.
• Experience of making safe decisions about treatment, referral, escalation and disposition

Desirable

• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Qualifications

Essential

• Registered Paramedic with the HCPC, Registered Nurse with the NMC, or another appropriately registered healthcare professional with directly relevant urgent-care experience.
• Evidence of continuing professional development relevant to acute and urgent clinical practice
• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Independent / non-medical prescribing qualification.
• Postgraduate study at Level 7 in urgent care, minor illness, clinical assessment or a related field.
• MSc Advanced Clinical Practice or equivalent advanced-practice qualification.
• Clinical supervision, mentorship or teaching qualification.
• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Co-ordinator

Job Description

Accountable to: Head of Projects & Performance; Care Co-ordinator Team Leader

Reports to: Care Co-ordinator Team Leader

Role Purpose:

To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice

Service Co-ordination

Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals

Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice

Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions

Act on communications from hospitals, community services, mental health services and other providers

Facilitate inter-agency communication to support the discharge and handover of patients between different health and care settings

Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework)

Act as a single point of contact for health professionals and patients within your remit

Active Care Planning

Work with GPs and other primary care professionals to identify and manage patients

Work with defined cohorts of patients, focusing on what matters to the person

Patient Support

Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews

Ensuring that actions from review meetings are progressed on behalf of patients

Proactively support patients to participate in local and national screening programmes

Support people to understand their level of knowledge, skills and confidence

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

Identify and address safeguarding concerns

Identify and support carers of patients to ensure that they also look after their own wellbeing

Development Activity

Actively promote your role within the practice and PCN

Contribute to tackling inequalities in health and social care for example individuals with long-term conditions and complex care needs

Support the development and implementation of projects and initiatives aimed at improving care for patients

Reporting

Maintain accurate, effective records of activity and produce reports as required

Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Personal Qualities

Essential

• Approachable and flexible
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Experience

Essential

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Computer literate with an ability to use the required IT systems and Microsoft Office
• Intermediate level of Excel skills
• Excellent communication skills, both verbal and written, telephone and face to face
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Attention to detail ensuring a high level of accuracy and confidentiality
• Able to build and sustain relationships at all levels

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions
• Understanding of patient care needs
• Knowledge of medical terminology
• An understanding and knowledge of the workings of the NHS
• Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• NVQ Level 3 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilites

The duties and responsibilities to be undertaken by the Finance Administrator may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Management Team. All duties are to be carried out professionally.

Monthly bank reconciliation using Xero Accounting software

Invoice production

Purchase ledger control

Accurate recording of VAT giving consideration to the complex nature of GP VAT rules

Support the Finance, Payroll and Pension Administrator with payroll calculations and payments

Petty cash management

Supporting our Data Quality Administrator with monthly drug invoice inspection and entry

Creation and reconciliation of bank payment batches using Lloyds Commercial Banking

Credit card reconciliation

Practice procurement

Liaise with practice accountants

Maintain various finance reconciliation spreadsheets

Highlight missing or inaccurate financial claims

Support the Head of Finance with Enhanced Services searches and claims

Income monitoring including reconciling monthly GMS statements and NHS income

Monitoring the Finance email inbox and highlighting/forwarding incoming emails appropriately to Finance, Payroll and Pension Administrator or Head of Finance

Other general administrative duties

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality, diversity and inclusion

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either or when supervised

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Person Specification

Additional Criteria

Essential

• Ability to work as part of a team
• High degree of self-motivation and initiative.

Experience

Essential

• Xero Accounting software knowledge and experience
• Inputting and reconciling financial data
• Producing accurate and complex finance schedules and documentation.
• Experience in an accountancy/ finance background.
• Comfortable operating in a fast-paced environment.

Desirable

• Experience of financial functions and requirements of a GP Practice/NHS organisation
• Completing payroll for a large organisation using Sage 50 Payroll experience

Qualifications

Essential

• Educated to a high standard of GCSEs including Maths and English

Desirable

• AAT qualified or part-qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job duties/responsibilities:

Ensure an effective and efficient patient service is provided to patients and any other visitors to the practice

Provide care navigation/signposting of patients

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Liaise with other clinical staff including District Nurses, Health Visitors etc.,

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into clinical system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.

Advise patients of relevant charges for private (non-General Medical Services) services.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure efficient running of appointment system and monitor flow of patients into Treatment/Consulting rooms.

To work in accordance of written protocols

Fax and photocopy as requested

Be able to cover reception positions as necessary

Process patients changes of address computer data and medical records (have knowledge of practice area)

Have working knowledge of telephone/on call system, during and after hours

Ensure building security have thorough knowledge of doors/windows/alarm and report any concerns

Carry out any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will-

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Ensure they have a full and clean driving license

Person Specification

Additional Criteria

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office
• Excellent communication skills, both verbal and written
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Desirable

• Understanding of patient care needs
• Knowledge of medical terminology

Experience

Essential

• At least 2 years working in a customer faced environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Understanding of confidentiality and data protection requirements
• Good listening, written and interpersonal skills with both staff and patients/public
• Excellent telephone skills

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of MS office packages and clinical system

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• Customer care training/qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the practice timetable, as agreed, the post holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data QOF data and other data required by the practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Participating in Significant Event Analysis

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Participate in training plans of medical students as required

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within general practice

Other Practice Responsibilities:

Awareness of and compliance with all relevant practice/CQC policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Undertaking Duty Doctor responsibilities on a rotational basis

Contributing towards extended hours provision on a weekly basis

Supporting colleagues with the smooth running of the surgery by providing cover and assistance, in particular during periods of illness, annual leave or absence for other reasons

Personal/Professional Development:

Attend courses and study days to ensure continuing professional development, taking responsibility for own development

Participate in individual performance review including annual appraisals and internal peer review

Health and Safety

Comply with all Health and Safety and infection control requirements

Take responsibility for own health and safety and that of other persons who may be affected by your own acts or omissions

Equality and Diversity

Comply with the practice Equal Opportunities Policy and Procedure

Behave in a manner which is welcoming, non-judgemental and respectful to the differing needs, beliefs, circumstances and perspectives of patients, carers and colleagues

Quality, Risk Management and Clinical Governance

Work within the clinical governance processes of the practice

Identify, manage and share issues relating to quality and risk in line with practice policies and procedures

Participate in practice quality improvement initiatives

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998, General Data Protection Regulation and Caldicott Principles.

This job description outlines the key duties and responsibilities of the role but is not an exhaustive list. It may be amended and developed as required to reflect changing circumstances, development of the role or the needs of the practice.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration, on Medical Performers List or GPST3 due to complete training
• Organised and efficient in record keeping and completion of paperwork Time management being able to prioritise work
• Effective communication and collaboration skills
• Commitment to primary prevention and health improvement Commitment to addressing health inequalities
• Ability to act in a way that empowers patients and advocates for them where needed.

Desirable

• HYMS/GP Trainer
• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)