Job summary

We are looking for an enthusiastic, reliable and efficient Receptionist who will join the Reception team in acting as the first point of contact for patients, visitors, and healthcare professionals. The role involves providing a welcoming, professional, and efficient service, and a mixture of administrative duties that support the smooth day to day running of Reception.

Main duties of the job

The Receptionists acts as the first point of contact for patients and supports the smooth day to day running of the service by managing enquiries, appointments, and patient requests. The role involves accurate use of clinical systems, maintaining confidentiality, supporting patient navigation and triage processes, and supporting delivery of QOF, enhanced services, and local borough services. The role requires strong communication skills, professionalism, and a patientfocused approach.

About us

We are a friendly, high-achieving practice based in the borough of Kensington and Chelsea. We care for 13,400+ patients and offer a mixture of patient services, including a Minor Surgery Hub. Our practice team includes salaried GPs, Pharmacists, Nurses, a HCA, Social Prescriber and Administrative and Reception teams. We have high patient satisfaction and were rated as Good in our last CQC inspection.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0888-26-0008

Job locations

Kensington Central Library

12 Phillimore Walk

London

W8 7RX

United Kingdom

Job description

Job responsibilities

The following are the main duties and responsibilities of the Receptionist. There may be a requirement to carry out other tasks which will be dependent upon factors such as workload, staffing levels and the needs of the practice:

• Acting as the first point of contact for patients, carers, visitors, and staff, providing a friendly, professional, and patientfocused service.
• Handling telephone calls, online requests (via the practices online consultation provider, PATCHS), and facetoface enquiries efficiently, ensuring patients are supported and signposted appropriately.
• Supporting patient navigation and triage by gathering relevant nonclinical information and following agreed practice guidelines and clinical skill mix.
• Accurately using NHS clinical systems, e.g. SystmOne, AccuRx, PATCHS, to update patient records, process correspondence from patients and external organisations.
• Supporting delivery of NHS services including QOF, enhanced services, vaccination programmes, and call recall processes
• Performing a range of administrative duties including scanning and coding of clinical letters, patient registrations, verifying online requests, monitoring the practices email account, and appropriately booking patient appointments.

Job description Job responsibilities The following are the main duties and responsibilities of the Receptionist. There may be a requirement to carry out other tasks which will be dependent upon factors such as workload, staffing levels and the needs of the practice: Acting as the first point of contact for patients, carers, visitors, and staff, providing a friendly, professional, and patientfocused service. Handling telephone calls, online requests (via the practices online consultation provider, PATCHS), and facetoface enquiries efficiently, ensuring patients are supported and signposted appropriately. Supporting patient navigation and triage by gathering relevant nonclinical information and following agreed practice guidelines and clinical skill mix. Accurately using NHS clinical systems, e.g. SystmOne, AccuRx, PATCHS, to update patient records, process correspondence from patients and external organisations. Supporting delivery of NHS services including QOF, enhanced services, vaccination programmes, and call recall processes Performing a range of administrative duties including scanning and coding of clinical letters, patient registrations, verifying online requests, monitoring the practices email account, and appropriately booking patient appointments.

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Knowledge and skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding staff and patient needs
• Sensitive and empathetic in distressing situations
• Good organisational skills
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Knowledge of and ability to work to key policies and procedures

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of administrative duties

Desirable

• Experience of using SystmOne

Person Specification Qualifications Essential A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English Desirable NVQ Level 2 in Health and Social Care Knowledge and skills Essential Excellent communication skills and effective in communicating and understanding patient needs Competent in the use of MS Office and Outlook Problem solver with the ability to process information accurately and effectively, interpreting data as required Ability to use own initiative, discretion, and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding staff and patient needs Sensitive and empathetic in distressing situations Good organisational skills Clinical IT system user skills and the ability to record accurate notes Effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Clear, polite telephone manner Flexible and cooperative Motivated Understanding of safeguarding adults and children Demonstrate personal accountability, emotional resilience and work well under pressure Knowledge of and ability to work to key policies and procedures Experience Essential Experience of working with the general public Experience of working in a healthcare setting Experience of administrative duties Desirable Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holland Park Surgery

Address

Kensington Central Library

12 Phillimore Walk

London

W8 7RX

United Kingdom

Employer's website

https://www.hollandparksurgery.org.uk/ (Opens in a new tab)

Employer details

Employer name

Holland Park Surgery

Address

Kensington Central Library

12 Phillimore Walk

London

W8 7RX

United Kingdom

Employer's website

https://www.hollandparksurgery.org.uk/ (Opens in a new tab)

Job summary

We are seeking a friendly, organised and patient- focused Receptionist to join our team at Hatherton Medical Centre, part of Umbrella Medical in Walsall.

This is a varied and rewarding front-line role where you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the telephone. You will play a key role in supporting the smooth day-to-day running of the practice, working closely with clinicians and colleagues to deliver high-quality patient care.

The role requires excellent communication and interpersonal skills, along with the ability to remain calm and professional in a busy environment. You will need to be adaptable, reliable, and able to work both independently and as part of a team.

Both part-time and full-time applications will be considered. The role involves working scheduled shifts between 7:15am and 6:30pm, Monday to Friday. Flexibility is essential and shift patterns will be allocated based on service requirements. Once agreed, the successful candidate will work a regular, set shift pattern each week. Applicants should only apply if they are able to work within the advertised operating hours, including covering opening and closing times. (8:00am - 6:30pm)

Although you will predominantly be based at our Hatherton Medical Centre site, you may be asked to cover at any of the Umbrella Practices for training & development or to cover in times of sickness or annual leave.

Main duties of the job

Patient & Reception Duties

• Welcoming patients at the front desk
• Answering and directing telephone calls
• Booking and managing appointments
• Handling patient queries in a professional, caring manner

Administration Duties

• Processing prescriptions and requests
• Scanning and filing documents
• Maintaining accurate patient records
• Entering data onto clinical systems (EMIS web experience an advantage)

Team Support

• Supporting clinicians and colleagues
• Assisting with general administrative tasks
• Working flexibly to meet service needs

You will be expected to:

• Manage your workload effectively
• Use initiative when required
• Maintain strict confidentiality at all times
• Handle sensitive situations with professionalism and empathy

Why work for us?

• A friendly, supportive and team-focused working environment
• Full training provided, with ongoing learning and development opportunities
• Opportunity to gain valuable experience within a busy GP practice
• Exposure to a wide range of administrative and patient-facing duties
• Stable, long-term role within a growing primary care organisation
• Salary: in line with similar roles in the local area, depending on experience
• NHS pension scheme (if applicable)
• Annual leave entitlement in line with practice policy
• Active Staff Health & Wellbeing Committee, including staff events and initiatives such as Employee of the Month and team recognition

About us

We provide primary care services across four surgeries in Walsall: Hatherton Medical Centre, Holland Park Surgery, Mossley Fields Surgery, and Broadway Medical Centre.

We are a growing and forward-thinking organisation with a strong commitment to delivering high-quality, accessible, patient-centred care. Two of our practices are rated CQC Outstanding, reflecting our focus on maintaining high clinical standards and continuous improvement.

Our newest site, Hatherton Medical Centre, is a modern, purpose-built facility located in the heart of Walsall, offering an excellent working environment for staff and high-quality facilities for patients.

We foster a supportive and collaborative team culture, encouraging learning, development, and innovation in healthcare delivery. Our teams work closely together to ensure patients receive the best possible care, and we are committed to continually improving services to meet the needs of our diverse and growing local population.

PLEASE NOTE:

Shortlisted candidates are required to attend a Recruitment Event where they'll demonstrate communication, customer service and organisational skills through hands on tasks and group challenges. The session runs for around three hours, and top performers will progress to interview.

Recruitment Events will take place w.c. 19th October 2026, with interviews arranged on separate dates soon after.

Previous unsuccessful applicants should not reapply.

This vacancy may close early if demand is high.