Job description

Job responsibilities

Communication & Coordination

Be the central administrative contact for the Clinical Outreach Team, responding to phone calls, emails and other correspondence in a professional, timely and confidential manner

Receive, record and communicate accurate messages, ensuring matters are directed to the appropriate person without delay

Support the timely dissemination of operational, clinical governance and service information across the Clinical Outreach Team

Liaise appropriately with healthcare professionals, NHS organisations, hospitals, community services, patients, relatives, suppliers and other external stakeholders

Referral & Service Pathway Administration

Provide administrative support for agreed patient referral and service pathways managed or supported by Clinical Outreach Services

Receive, record, validate and update referral information

Maintain accurate referral, transfer, pending-action or service-user tracking lists

Monitor outstanding actions, highlighting delays, incomplete information or potential service issues

Liaise with relevant teams to obtain missing administrative information

Ensure that administrative records accurately reflect the current status of referrals, appointments, transfers, follow-up requirements and other agreed service activities

Support the coordination of service capacity by sharing accurate and current administrative information

Meeting & Diary Administration

Coordinate meetings for the Clinical Outreach Team and other designated clinical colleagues

Manage meeting invitations, room or virtual-meeting arrangements, agendas and supporting documentation

Attend designated meetings taking minutes/action notes

Maintain action logs and follow up outstanding actions with individuals

Provide diary support to clinicians, where required

Records & Information Management

Establish and maintain effective electronic and, where required, paper-based filing systems

Ensure that clinical, governance and operational records are appropriately named, securely stored and available to authorised team members

Maintain accurate contact databases, distribution lists and stakeholder records

Support appropriate document retention, archiving and disposal

Immediately report actual or suspected information-governance incidents through the appropriate internal process

Support the preparation and retrieval of records required for audits, governance reviews, investigations, complaints or regulatory inspections

Data Quality, Audit & Reporting

Support data gathering and validation for clinical audits, reports, dashboards, governance trackers, service evaluations, patient-experience reviews and operational reports

Maintain clear audit trails and support data gathering for clinical audits

Support the preparation of reports for internal governance meetings, service reviews and external stakeholders

Monitor agreed administrative indicators, reporting emerging issues, delays or data-quality concerns

General Office & Team Support

Coordinate the day-to-day administrative operation of the Clinical Outreach Services function

Maintain appropriate administrative supplies, forms, information packs and other materials required by the team

Prepare and assemble meeting packs, training materials, patient information packs or other approved documentation

Undertake photocopying, scanning, filing, document formatting and other administrative activities as required

Work collaboratively with other administrative colleagues, sharing duties where required to maintain service continuity

Confidentiality & Professional Boundaries

Maintain confidentiality in relation to patients, employees, healthcare professionals and company information

Recognise that the Clinical Services Administrator is a non-clinical role and must not provide clinical advice, interpret clinical information for patients or make clinical decisions

Risk, Safeguarding & Incident Awareness

Remain alert to information that could indicate a patient-safety, safeguarding, information-governance or operational risk

Follow company procedure for reporting incidents, complaints, safeguarding concerns, near misses and information-governance issues

Cooperate with audits, reviews and investigations by retrieving records, maintaining action trackers and coordinating documentation

Health, Safety & Infection Prevention

Take reasonable care of personal health and safety and that of others who may be affected by the post holders work

Comply with company health and safety requirements, infection-prevention and control requirements

Person Specification

Qualifications

Essential

• Education to A-Level standard (or equivalent)
• Degree or equivalent academic achievement (desirable)

Experience

Desirable

• 2+ years administrative experience or experience in a similar role is desirable
• Strong communication and organisational skills
• Ability to work independently and manage competing priorities
• Proficiency with IT tools including Excel, Word, PowerPoint, and SharePoint
• Experience using patient record systems (EMIS/SystmOne)
• Ability to deliver work to deadlines and adapt to evolving requirements
• Experience in a CQC registered service with knowledge of Fundamental Standards
• Project management experience (preferred)
• Experience working cross functionally and supporting process improvements
• Experience in Registration Authority management or Smart Card sponsorship
• Ability to build effective working relationships across clinical teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollister Ltd

Address

National Spinal Injuries Centre

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

Buckinghamshire

HP21 8AL

United Kingdom

Employer's website

https://www.hollister.co.uk/en-gb (Opens in a new tab)

Job description

Job responsibilities

NSIC Neurogenic Bladder and Bowel Responsibilities:

• Provide specialist support for patients with neurogenic bladder and bowel dysfunction.
• Support patients with spinal cord injury and complex neurological conditions requiring specialist bladder and bowel management
• Provide advice regarding bladder emptying, bowel management programmes, continence strategies and complication prevention
• Support the development of neurogenic bladder and bowel pathways across healthcare settings

Urodynamics Responsibilities:

• Support the delivery of urodynamics services where required
• Prepare patients for urodynamic investigations and provide education regarding procedures and follow-up care
• Support clinical assessment, documentation and follow-up associated with urodynamic investigations within professional scope of practice

Caseload and Referral Management:

• Manage an allocated caseload of patients requiring bladder, bowel and continence support
• Triage referrals according to clinical need and agreed service pathways
• Monitor patient outcomes and ensure timely follow-up and escalation where necessary

Expand Education Responsibilities:

• Develop and deliver formal education programmes relating to bladder, bowel, continence and catheter management
• Provide training to NHS staff, community teams, care agencies, patients and carers
• Identify learning needs and support competency development across healthcare teams

Safeguarding and Governance:

• Ensure safeguarding principles are embedded within all clinical practice
• Participate in incident reporting, investigation and organisational learning activities
• Support complaint reviews and service improvement initiatives
• Promote infection prevention and control standards in all clinical settings

Audit and Quality Improvement:

• Participate in clinical audit, service evaluation and quality improvement programmes
• Use patient outcome and activity data to support service development
• Contribute to the development and review of clinical policies, pathways and patient information resources

Wider Stakeholder Responsibilities:

• Develop effective working relationships with consultants, commissioners, community providers and multidisciplinary teams
• Promote continuity of care across acute, community and specialist services
• Represent Hollister Clinical Services positively with internal and external stakeholders

Person Specification

Qualifications

Essential

• Qualified Nurse RGN (essential)
• Recognised Continence Care / Urology Qualification (desirable)
• Evidence of recent post registration training and development (desirable)

Experience

Essential

• Minimum 3 years nursing experience
• Demonstratable Urology clinical experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hollister Ltd

Address

National Spinal Injuries Centre

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

Buckinghamshire

HP21 8AL

United Kingdom

Employer's website

https://www.hollister.co.uk/en-gb (Opens in a new tab)

Job description

Job responsibilities

People Management

Together with the Nurse Manager the post holder will:

• Provide professional leadership, support and supervision to Clinical Nurse Specialists, Clinical Nurse Advisors, Nursing Associates and other nursing colleagues as required
• Participate in recruitment, induction, competency assessment and retention of nursing staff.
• Undertake or support appraisal processes, personal development planning and performance review activities
• Support workforce planning, succession planning and development of future clinical leaders
• Promote staff wellbeing, psychological safety and an inclusive working culture
• Ensure staff maintain NMC registration, mandatory training and role-specific competencies

Service Management

Together with the Nurse Manager, the post holder will:

• Contribute to the operational management of specialist bladder, bowel and continence services
• Monitor referral activity, caseload allocation, waiting times and service capacity
• Support service delivery planning to ensure safe and effective patient care
• Contribute to activity reporting, performance monitoring and achievement of agreed service objectives
• Identify risks to service delivery and implement appropriate escalation and mitigation plans
• Support the development of service improvement initiatives and clinical pathway optimisation

Clinical Governance, Quality and Risk Management

Together with the Nurse Manager the post holder will:

• Contribute to clinical governance frameworks and quality assurance activities

• Support incident reporting, complaint management, safeguarding processes and duty of candour requirements
• Participate in audit programmes, quality improvement projects and implementation of lessons learned
• Ensure clinical documentation, patient information and standard operating procedures remain compliant and evidence based
• Maintain awareness of regulatory requirements including NMC standards, CQC regulations, information governance and safeguarding guidance
• Support inspection readiness and quality assurance reviews where required

Education, Competency and Workforce Development

Together with the nurse manager the post holder will:

• Support development and delivery of competency frameworks relating to bladder, bowel and continence care
• Provide clinical supervision, mentorship and coaching to nursing colleagues
• Contribute to educational programmes for healthcare professionals, patients and carers
• Promote reflective practice, continuing professional development and evidence-based care
• Support competency assessment and sign-off processes within the clinical nursing team

Advanced Assessment and Diagnostic Support

Where appropriately trained and within scope of practice, the post holder will:

• Support bladder assessment pathways including intermittent self-catheterisation, catheter management and continence assessment
• Contribute to urodynamic and diagnostic service activities where commissioned
• Support development of patient pathways, safety-netting processes and follow-up arrangements
• Ensure diagnostic activity is accurately recorded and acted upon appropriately

Strategic Service Development

Together with the Nurse Manager the post holder will:

• Contribute to service development, pathway redesign and innovation programmes.
• Support the development of business cases, service proposals and improvement initiatives.
• Participate in quality improvement projects using audit findings, patient outcomes and patient feedback.
• Promote publication, presentation and dissemination of service outcomes and best practice.

Financial and Performance Responsibilities

Together with the nurse manager the post holder will:

• Support effective utilisation of clinical resources and service capacity
• Contribute to monitoring of key performance indicators and service outcomes
• Assist with collection and reporting of activity, productivity and quality metrics
• Support achievement of contractual requirements and service objectives
• Promote cost-effective, clinically appropriate use of products and resources

Person Specification

Experience

Essential

• Minimum 7 years nursing experience
• Experience of presenting and/or publishing
• Can demonstrate enthusiasm and commitment to the development of a quality service
• Ability to manage staff and demonstrate professional and managerial credibility
• Computer literate
• Experience of/involvement in CQC Regulations

Qualifications

Essential

• Qualified Nurse RGN (essential)
• Recognised Continence Care / Urology Qualification (desirable)
• Evidence of recent post registration training and development (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hollister Ltd

Address

National Spinal Injuries Centre

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

Buckinghamshire

HP21 8AL

United Kingdom

Employer's website

https://www.hollister.co.uk/en-gb (Opens in a new tab)