Job summary

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow.

Main duties of the job

Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of theHealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£26,000 to £30,000 a year £26,000 to £30,000 based on FT hours. PT hours will be pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0027

Job locations

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Job description

Job responsibilities

Counsellor (UK GLASGOW)

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow

About the role

Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

Requirements

Shift Patterns

We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).

Our shift patterns are split as follows, based on 3 days:

Shift Pattern 1

1 Day shift office

1 Middle Shift

1 Late shift

Plus 1 awake shift per month (midnight to 6am)

No mandatory weekend

Shift Pattern 2

1 Day shift - office

1 Middle shift

1 Late shift

Plus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business need

Shift Pattern 3

1 Day shift office

1 middle shift

1 awake shift (midnight 6am weekly)

NO mandatory weekend

Shift Pattern 4

1 Day shift - office

1 middle shift (weekend)

1 late shift

Plus 1 sleeping shift, per month (10pm-8am) dependent on business need

Key Skills and Experience

As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:

• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• Proficiency in written and oral English language.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound Clinical decisions, whilst holding boundaries.
• Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

Benefits

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

What we offer

• A full induction training programme, which will be undertaken via Microsoft Teams.
• An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic.
• 22 days leave (or pro rata equivalent).
• Bank Holidays and your birthday off as leave.
• Financial assistance for Supervision.
• Regular 1-2-1s with your line Manager.
• 24/7 on-call staff support.
• Auto-enrolment pension scheme.
• Health Scheme and access to our Employee Assistance Programme.
• Life Insurance Scheme.

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.

Please ensure your application includes: -

• Your most recent CV containing your full Employment history.
• Details of your counselling qualifications
• Membership number

Hybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)

Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.

Any agreed permanent work performed between10:00pm and 6:00am, Monday to Sunday, shall be paid at50% of your standard hourly rate.

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.

Any offers of employment are subject to either one the following:-

PVG - Scotland

DBS - England/Wales

Northern Ireland - Access NI

Republic of Ireland - Garda

More About us

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at

Safeguarding

Please see for information relating to our commitment to safeguarding.

Job description Job responsibilities Counsellor (UK GLASGOW)Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in GlasgowAbout the roleOur EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to: Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.RequirementsShift PatternsWe have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).Our shift patterns are split as follows, based on 3 days:Shift Pattern 11 Day shift office1 Middle Shift1 Late shiftPlus 1 awake shift per month (midnight to 6am)No mandatory weekendShift Pattern 21 Day shift - office1 Middle shift1 Late shiftPlus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business needShift Pattern 31 Day shift office1 middle shift1 awake shift (midnight 6am weekly)NO mandatory weekendShift Pattern 41 Day shift - office1 middle shift (weekend)1 late shiftPlus 1 sleeping shift, per month (10pm-8am) dependent on business needKey Skills and ExperienceAs a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate: Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Good IT skills with good working knowledge of Microsoft Office suite. Proficiency in written and oral English language. A strong clinical background, with excellent assessment skills. An ability to make sound Clinical decisions, whilst holding boundaries. Your abilities as a team-player with excellent time management, clinical, communication and organisation skills. An ability to be cognisant of clients and the service whilst working under pressure. An ability to work within a busy environment.BenefitsWhy us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.What we offer A full induction training programme, which will be undertaken via Microsoft Teams. An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic. 22 days leave (or pro rata equivalent). Bank Holidays and your birthday off as leave. Financial assistance for Supervision. Regular 1-2-1s with your line Manager. 24/7 on-call staff support. Auto-enrolment pension scheme. Health Scheme and access to our Employee Assistance Programme. Life Insurance Scheme.ApplyIf you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.Please ensure your application includes: - Your most recent CV containing your full Employment history. Details of your counselling qualifications Membership numberHybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.Any agreed permanent work performed between10:00pm and 6:00am, Monday to Sunday, shall be paid at50% of your standard hourly rate.*We reserve the right to close this job in the event we receive a sufficient number of applications.**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.Any offers of employment are subject to either one the following:-PVG - ScotlandDBS - England/WalesNorthern Ireland - Access NIRepublic of Ireland - GardaMore About usWe exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atSafeguardingPlease see for information relating to our commitment to safeguarding.

Person Specification

Qualifications

Essential

• As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:
• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• Proficiency in written and oral English language.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound Clinical decisions, whilst holding boundaries.
• Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

Person Specification Qualifications Essential As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate: Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Good IT skills with good working knowledge of Microsoft Office suite. Proficiency in written and oral English language. A strong clinical background, with excellent assessment skills. An ability to make sound Clinical decisions, whilst holding boundaries. Your abilities as a team-player with excellent time management, clinical, communication and organisation skills. An ability to be cognisant of clients and the service whilst working under pressure. An ability to work within a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for an experienced and forward-thinking GP to join us at Rectory Road Surgery (formerly The Hollies), now under the leadership of Highlands Surgery. This is offered on 68 sessions per week (negotiable).

Working as part of our multidisciplinary team, you will have the opportunity to support and care for a diverse patient group. The role will include all general duties and responsibilities associated with a GP working within primary care.

Main duties of the job

• Undertaking a variety of duties including surgery consultations, telephone consultations and queries, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting medical problems, whether self-referred or referred from other healthcare workers within the organisation.
• Assessing the healthcare needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols.
• Providing health education.
• Recording clear consultation notes to agreed standards.
• Collecting data for audit purposes and complying with QOF requirements.
• Delivering enhanced services.
• Compiling and issuing computer-generated acute and repeat prescriptions.
• All general duties and responsibilities associated with a GP working within primary care.

About us

Rectory Road Surgery (formerly The Hollies) is currently on an exciting improvement and transformation journey under the leadership of Highlands Surgery. This includes strengthening clinical leadership, embedding robust governance processes, improving access for patients, and enhancing overall quality of care.Together, we are focused on strengthening clinical services, improving patient access, and delivering safe, effective, and responsive care to our local population. We are supported by a multidisciplinary team including GPs, nurses, pharmacists, and administrative staff, all working within a collaborative and forward-thinking environment. We are focused on building a resilient and sustainable service, supported by a strong multidisciplinary team and clear strategic direction. This role offers a unique opportunity to make a meaningful impact, shape the future of the practice, and be part of a positive and progressive change programme.

Job summary

Ready for a career that's truly different?

Mountain Healthcare is one of the UKs leading providers of forensic custody healthcare. Working in partnership with the police, and wider criminal justice agencies, we deliver high quality care to some of the most vulnerable people in our communities. We are proud to be guided by our core values of Being Kind and Doing the Right Thing.

We are now recruiting Forensic Custody Healthcare Professionals (RGNs and Paramedics) to deliver specialist healthcare within police custody.

This is a rare opportunity to step into a respected forensic role where no two shifts are the same, no custody experience is required as full accredited training is provided. Your clinical decisions will directly support detainee welfare, safeguarding, and the wider criminal justice process.

If youre an experienced clinician with at least three years' experience in an acute setting who enjoys independent decision making, fast paced assessments, and meaningful work that genuinely makes a difference, this could be the ideal next step in your career.

Main duties of the job

As a Forensic Custody Healthcare Professional, you will work autonomously within police custody suites, assessing and caring for detainees with a wide range of physical health, mental health, substance misuse and vulnerability-related needs.

This is a specialist clinical role where no two shifts are the same.

You will assess fitness for detention, interview, charge and release; respond to acute medical episodes; provide healthcare advice; support safeguarding decisions; and work closely with custody teams, police officers and partner agencies.

Flexible full-time and part-time opportunities are available within a supportive, values-driven clinical team.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.

A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Job summary

An exciting opportunity has arisen for someone who is looking to further their career in Healthcare.

The Radiopharmacy unit is looking for an enthusiastic and highly motivated person to join our friendly and dynamic team in providing a high-quality radiopharmaceutical service. Previous experience in Radiopharmacy, Pharmacy Technical Services, Nuclear Medicine or Good Manufacturing Practice is not essential, as full training will be provided. We are seeking someone with the aptitude and willingness to learn, and we will support further training and future career development.

The Addenbrookes CUH strives to innovate and improve care to patients. You will be part of a team of highly professional and dedicated staff whose aim is to provide an excellent, patient focus service. The prime function of the department is the preparation of diagnostic radiopharmaceuticals, in a safe and efficient manner according to Good Manufacturing Practice and National Standards.

Our aim is to provide our valued staff with training to become skilled, competent and confident in their job roles. We encourage innovative working which includes the development of our facilities to meet regulatory requirements and the growing needs of the service. We promote learning and development within our organisation.

We welcome applicants who are willing to work as part of a team in this varied role. Previous Radiopharmacy experience is not essential, as full training will be provided.

Main duties of the job

Perform duties in Radiopharmacy to aid the safe and efficient preparation of radiopharmaceuticals for use in diagnostic and therapies indication for patients across the region.

• Perform general duties in Radiopharmacy. Primarily performing and maintaining a high level of hygiene in all areas of the Radiopharmacy, especially the GMP cleaning of the clean room.
• Help with transfer sanitisation of manufacturing materials into the clean room. Participate in manufacturing and preparing cleanroom gowns for laundry.
• Arrange the safe disposal of radioactive materials.
• Other duties to support a multi-disciplinary team to ensure the timely dispatch of radioactive products.
• To provide dispensing support and dispensing checks. Routine daily constancy checks of all dose calibrators. Top up of all blank labels.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job summary

The Patient Access Centre (PAC) Coordinator will be responsible for the day-to-day operational coordination of the Patient Access Centre, supporting the delivery of an efficient, responsive and patient focused telephone access service across Tower Family Healthcare.

The postholder will oversee the daily operation of the PAC, monitoring telephone demand and service performance, coordinating staff activity and ensuring that appropriate telephone coverage is maintained throughout the day.

The Coordinator will provide day-to-day operational support and guidance to PAC Advisors, helping the team respond effectively to changes in patient demand, resolve operational issues and maintain consistent ways of working.

The role does not initially include formal line-management responsibility. Formal people management matters such as absence management, performance management, appraisal, disciplinary or grievance matters will remain with the appropriate manager. The PAC Coordinator will, however, be expected to identify and escalate concerns appropriately.

The postholder will work closely with Site Coordinators, managers, the Hub, PTA and other clinical and non-clinical teams to ensure that work moves effectively between the PAC and wider Practice.

Main duties of the job

• Coordinate the day-to-day operation of the Patient Access Centre.
• Provide a visible and accessible point of operational support for PAC Advisors.
• Ensure the PAC is appropriately organised and prepared for telephone demand throughout the working day.
• Coordinate the deployment of staff within the PAC according to telephone demand and service requirements.
• Ensure appropriate telephone coverage is maintained, particularly during periods of peak demand.
• Coordinate breaks, administrative time and movement between telephone and task-based workstreams to maintain appropriate service coverage.
• Respond to changes in demand and adjust operational arrangements where required.
• Identify immediate operational pressures and take appropriate action or escalate them to the relevant manager.
• Promote consistent and effective ways of working across the PAC.

About us

We are a large GP practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre (Minden), Greenmount, Tottington and in Radcliffe (Spring Lane).

We provide services to around 48,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.

We are a forward thinking general practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.

We are a training and teaching practice committed to investing in clinicians of the future. We are also involved in cutting edge clinical research projects to discover and deliver better care that will really make a difference to patients in Bury and further afield.

To allow more time to care, our clinical team is underpinned by a very experienced team of receptionists and administrators, as well as a range of inhouse corporate functions covering themes such as human resources, information technology, finance, administration and management support and communications.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£14.25 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

A2981-26-0018

Job locations

3rd floor, Moorgate PCC

22 Derby Way

Bury

Lancashire

BL9 0NJ

United Kingdom

Job description

Job responsibilities

Telephone Demand and Service Performance

• Monitor telephone queues, call volumes, waiting times, abandoned calls and other agreed service measures throughout the day.
• Use available information to identify changes in demand and ensure appropriate staff coverage.
• Support the team to achieve agreed PAC service standards and patient-access objectives.
• Identify trends, recurring pressures or areas where additional support may be required.
• Provide relevant operational information and reports to managers.
• Support the evaluation of the PAC model against agreed measures.
• Contribute to identifying opportunities to improve telephone access and patient experience.

Service measures are intended to help Tower understand patient demand, assess how effectively the PAC is operating and identify where additional support or service improvements may be required.

Operational Support to PAC Advisors

• Provide day-to-day guidance and support to PAC Advisors.
• Assist Advisors with operational queries and application of agreed PAC processes.
• Support staff when dealing with difficult, complex or challenging patient enquiries where appropriate.
• Promote effective patient navigation and consistent application of Practice processes.
• Support new or less experienced members of the team in becoming familiar with PAC systems and ways of working.
• Identify where additional guidance, coaching or training may be beneficial and raise this with the appropriate manager.
• Encourage effective teamwork and a supportive working environment.

Workflow and Administration

• Coordinate the movement of the PAC between telephone and administrative workstreams according to patient demand.
• Ensure appropriate administrative work is allocated and progressed when telephone demand allows.
• Support effective management of patient tasks and enquiries generated through the PAC.
• Ensure site-specific work is appropriately directed to the relevant site team.
• Support agreed Hub, PTA and wider patient-services workstreams where appropriate.
• Monitor outstanding work within the PAC and identify areas requiring attention or escalation.
• Support effective processes for transferring work between the PAC, site teams and other services.

Patient Access and Experience

• Promote a consistently high standard of patient service within the PAC.
• Support PAC Advisors to provide appropriate patient navigation and signposting.
• Help resolve operational issues affecting patient access.
• Support the management of difficult or challenging patient interactions where required.
• Identify recurring patient concerns or barriers to access and escalate these appropriately.
• Contribute to improvements in patient experience and telephone access.
• Ensure patients are treated with dignity, respect and compassion.

Communication and Partnership Working

• Maintain effective communication with PAC Advisors throughout the working day.
• Work closely with Site Coordinators to ensure effective communication and transfer of work between the PAC and individual sites.
• Liaise with the Hub, PTA, clinical teams and other relevant services to support effective patient pathways and workflow.
• Provide managers with updates regarding PAC demand, pressures, staffing or operational concerns.
• Participate in relevant meetings, briefings and service-development discussions.
• Communicate changes to agreed PAC processes clearly and consistently.

Systems and Information

• Use telephone reporting systems and other available information to support the effective operation of the PAC.
• Maintain appropriate knowledge of EMIS and other relevant Practice systems.
• Ensure information is recorded accurately and appropriately.
• Maintain confidentiality and information security at all times.
• Promote appropriate access to patient information and ensure information is only accessed where there is a legitimate work-related reason.
• Escalate any concerns regarding confidentiality, information governance or system security appropriately.

Service Development and Continuous Improvement

• Play an active role in the implementation and development of the Patient Access Centre.
• Support the evaluation of the PAC during the initial secondment period.
• Gather and contribute operational feedback regarding what is working well and where improvements may be required.
• Identify opportunities to improve processes, workflow and patient access.
• Support the implementation of agreed improvements and new ways of working.
• Encourage PAC Advisors to contribute ideas and feedback.
• Work collaboratively with managers and other teams to develop a consistent and sustainable PAC operating model.

Staffing and Escalation

The PAC Coordinator does not initially hold formal line-management responsibility but will have responsibility for the day-to-day operational coordination of the PAC.

The postholder will:

• Monitor whether sufficient staff are available to meet operational demand.
• Identify and escalate staffing pressures or gaps.
• Raise concerns regarding attendance, conduct, capability or performance with the appropriate manager where these become apparent through day-to-day coordination.
• Provide factual information to managers where required to support management processes.
• Support agreed operational arrangements following management decisions.
• Maintain appropriate professional boundaries between operational coordination and formal people-management responsibilities.

Formal absence management, appraisal, performance management, disciplinary and grievance processes will remain the responsibility of the appropriate line manager.

Job description Job responsibilities Telephone Demand and Service Performance Monitor telephone queues, call volumes, waiting times, abandoned calls and other agreed service measures throughout the day. Use available information to identify changes in demand and ensure appropriate staff coverage. Support the team to achieve agreed PAC service standards and patient-access objectives. Identify trends, recurring pressures or areas where additional support may be required. Provide relevant operational information and reports to managers. Support the evaluation of the PAC model against agreed measures. Contribute to identifying opportunities to improve telephone access and patient experience. Service measures are intended to help Tower understand patient demand, assess how effectively the PAC is operating and identify where additional support or service improvements may be required.Operational Support to PAC Advisors Provide day-to-day guidance and support to PAC Advisors. Assist Advisors with operational queries and application of agreed PAC processes. Support staff when dealing with difficult, complex or challenging patient enquiries where appropriate. Promote effective patient navigation and consistent application of Practice processes. Support new or less experienced members of the team in becoming familiar with PAC systems and ways of working. Identify where additional guidance, coaching or training may be beneficial and raise this with the appropriate manager. Encourage effective teamwork and a supportive working environment. Workflow and Administration Coordinate the movement of the PAC between telephone and administrative workstreams according to patient demand. Ensure appropriate administrative work is allocated and progressed when telephone demand allows. Support effective management of patient tasks and enquiries generated through the PAC. Ensure site-specific work is appropriately directed to the relevant site team. Support agreed Hub, PTA and wider patient-services workstreams where appropriate. Monitor outstanding work within the PAC and identify areas requiring attention or escalation. Support effective processes for transferring work between the PAC, site teams and other services. Patient Access and Experience Promote a consistently high standard of patient service within the PAC. Support PAC Advisors to provide appropriate patient navigation and signposting. Help resolve operational issues affecting patient access. Support the management of difficult or challenging patient interactions where required. Identify recurring patient concerns or barriers to access and escalate these appropriately. Contribute to improvements in patient experience and telephone access. Ensure patients are treated with dignity, respect and compassion. Communication and Partnership Working Maintain effective communication with PAC Advisors throughout the working day. Work closely with Site Coordinators to ensure effective communication and transfer of work between the PAC and individual sites. Liaise with the Hub, PTA, clinical teams and other relevant services to support effective patient pathways and workflow. Provide managers with updates regarding PAC demand, pressures, staffing or operational concerns. Participate in relevant meetings, briefings and service-development discussions. Communicate changes to agreed PAC processes clearly and consistently. Systems and Information Use telephone reporting systems and other available information to support the effective operation of the PAC. Maintain appropriate knowledge of EMIS and other relevant Practice systems. Ensure information is recorded accurately and appropriately. Maintain confidentiality and information security at all times. Promote appropriate access to patient information and ensure information is only accessed where there is a legitimate work-related reason. Escalate any concerns regarding confidentiality, information governance or system security appropriately. Service Development and Continuous Improvement Play an active role in the implementation and development of the Patient Access Centre. Support the evaluation of the PAC during the initial secondment period. Gather and contribute operational feedback regarding what is working well and where improvements may be required. Identify opportunities to improve processes, workflow and patient access. Support the implementation of agreed improvements and new ways of working. Encourage PAC Advisors to contribute ideas and feedback. Work collaboratively with managers and other teams to develop a consistent and sustainable PAC operating model. Staffing and EscalationThe PAC Coordinator does not initially hold formal line-management responsibility but will have responsibility for the day-to-day operational coordination of the PAC.The postholder will: Monitor whether sufficient staff are available to meet operational demand. Identify and escalate staffing pressures or gaps. Raise concerns regarding attendance, conduct, capability or performance with the appropriate manager where these become apparent through day-to-day coordination. Provide factual information to managers where required to support management processes. Support agreed operational arrangements following management decisions. Maintain appropriate professional boundaries between operational coordination and formal people-management responsibilities. Formal absence management, appraisal, performance management, disciplinary and grievance processes will remain the responsibility of the appropriate line manager.

Person Specification

Experience

Essential

• Good understanding of patient services and the operational requirements of a busy patient-facing service.
• Experience of managing patient/customer enquiries by telephone. Able to work confidently within a high-volume telephone environment and understand the importance of timely patient access.
• Demonstrable ability to organise and coordinate people, workload or operational activity. Able to prioritise work and respond effectively to changing demands.
• Strong understanding of patient/customer service and ability to support appropriate navigation and signposting. Able to recognise when matters need to be escalated.
• Able to provide confident day-to-day direction and support to colleagues. Able to build positive working relationships and encourage consistent ways of working. Able to address immediate operational issues appropriately and escalate formal management concerns when required.
• Able to assess operational situations, identify problems and take appropriate action within the scope of the role. Uses sound judgement and knows when escalation is required.
• Excellent organisational and time-management skills. Able to coordinate competing priorities and maintain oversight of several workstreams simultaneously. Able to remain calm and organised during periods of high demand.
• IT & SystemsConfident user of IT systems and able to interpret basic operational information and reports. Able to learn and use relevant Practice and telephone systems effectively.Experience of EMIS, GP telephony/reporting systems, PATCHS or other primary care systems.
• Able to understand and use information such as call volumes, waiting times and service measures to support operational decisions. Comfortable identifying trends and communicating areas of concern.
• Able to work collaboratively across different teams and build effective relationships with PAC Advisors, Site Coordinators, the Hub, PTA, clinical teams and managers.
• Confidentiality & Information GovernanceStrong understanding of confidentiality, data protection and appropriate access to patient and staff information.Previous information governance/data protection training within healthcare.
• Positive approach to change and continuous improvement. Able to identify opportunities to improve processes and encourage colleagues to contribute to service development.

Desirable

• Experience of working within general practice, primary care or another healthcare environment.
• Experience of coordinating telephone access, call queues or a similar high-demand service.
• Previous experience in a senior, lead, supervisory or coordinator role.
• Experience of care navigation within general practice and knowledge of wider primary care/community services.
• Experience of coaching, mentoring or supporting the development of colleagues.
• Experience of resolving operational problems within a healthcare or customer-service environment.
• Experience of coordinating rotas, workflows, staff deployment or service coverage.
• Experience of EMIS, GP telephony/reporting systems, PATCHS or other primary care systems.
• Previous experience of using performance information, dashboards or reports to manage a service.
• Experience of working across multiple teams, services or locations.
• Previous information governance/data protection training within healthcare.
• Experience of implementing new processes or contributing to service redesign/improvement.

Personal Attributes

Essential

• Patient focused, approachable and professional. Confident and credible. Calm and resilient. Highly organised. Fair and consistent. Supportive and approachable. Able to positively influence others. Adaptable and comfortable with change. Able to maintain appropriate professional boundaries.

Communication

Essential

• Excellent verbal and written communication skills. Able to communicate clearly and professionally with staff, patients, clinicians and managers. Confident dealing with difficult or challenging situations.

Desirable

• Experience of communicating operational information or service-performance information to managers or teams.

Qualifications

Essential

• Good standard of general education, including English and Maths or equivalent practical experience. Willingness to undertake all training required for the PAC Coordinator role.
• Relevant customer service, healthcare, leadership, supervisory or management qualification/training.

Desirable

• Relevant customer service, healthcare, leadership, supervisory or management qualification/training.

Person Specification Experience Essential Good understanding of patient services and the operational requirements of a busy patient-facing service. Experience of managing patient/customer enquiries by telephone. Able to work confidently within a high-volume telephone environment and understand the importance of timely patient access. Demonstrable ability to organise and coordinate people, workload or operational activity. Able to prioritise work and respond effectively to changing demands. Strong understanding of patient/customer service and ability to support appropriate navigation and signposting. Able to recognise when matters need to be escalated. Able to provide confident day-to-day direction and support to colleagues. Able to build positive working relationships and encourage consistent ways of working. Able to address immediate operational issues appropriately and escalate formal management concerns when required. Able to assess operational situations, identify problems and take appropriate action within the scope of the role. Uses sound judgement and knows when escalation is required. Excellent organisational and time-management skills. Able to coordinate competing priorities and maintain oversight of several workstreams simultaneously. Able to remain calm and organised during periods of high demand. IT & SystemsConfident user of IT systems and able to interpret basic operational information and reports. Able to learn and use relevant Practice and telephone systems effectively.Experience of EMIS, GP telephony/reporting systems, PATCHS or other primary care systems. Able to understand and use information such as call volumes, waiting times and service measures to support operational decisions. Comfortable identifying trends and communicating areas of concern. Able to work collaboratively across different teams and build effective relationships with PAC Advisors, Site Coordinators, the Hub, PTA, clinical teams and managers. Confidentiality & Information GovernanceStrong understanding of confidentiality, data protection and appropriate access to patient and staff information.Previous information governance/data protection training within healthcare. Positive approach to change and continuous improvement. Able to identify opportunities to improve processes and encourage colleagues to contribute to service development. Desirable Experience of working within general practice, primary care or another healthcare environment. Experience of coordinating telephone access, call queues or a similar high-demand service. Previous experience in a senior, lead, supervisory or coordinator role. Experience of care navigation within general practice and knowledge of wider primary care/community services. Experience of coaching, mentoring or supporting the development of colleagues. Experience of resolving operational problems within a healthcare or customer-service environment. Experience of coordinating rotas, workflows, staff deployment or service coverage. Experience of EMIS, GP telephony/reporting systems, PATCHS or other primary care systems. Previous experience of using performance information, dashboards or reports to manage a service. Experience of working across multiple teams, services or locations. Previous information governance/data protection training within healthcare. Experience of implementing new processes or contributing to service redesign/improvement. Personal Attributes Essential Patient focused, approachable and professional. Confident and credible. Calm and resilient. Highly organised. Fair and consistent. Supportive and approachable. Able to positively influence others. Adaptable and comfortable with change. Able to maintain appropriate professional boundaries. Communication Essential Excellent verbal and written communication skills. Able to communicate clearly and professionally with staff, patients, clinicians and managers. Confident dealing with difficult or challenging situations. Desirable Experience of communicating operational information or service-performance information to managers or teams. Qualifications Essential Good standard of general education, including English and Maths or equivalent practical experience. Willingness to undertake all training required for the PAC Coordinator role. Relevant customer service, healthcare, leadership, supervisory or management qualification/training. Desirable Relevant customer service, healthcare, leadership, supervisory or management qualification/training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Family Healthcare

Address

3rd floor, Moorgate PCC

22 Derby Way

Bury

Lancashire

BL9 0NJ

United Kingdom

Employer's website

https://towerfamilyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Tower Family Healthcare

Address

3rd floor, Moorgate PCC

22 Derby Way

Bury

Lancashire

BL9 0NJ

United Kingdom

Employer's website

https://towerfamilyhealthcare.co.uk/ (Opens in a new tab)

Job summary

At Bedfordshire Hospitals NHS Foundation Trust we are committed to excellence and to the provision of high quality healthcare. We want to be one of the safest hospitals in the country and our patient's safety is our priority.

Are you interested in a varied role which has ensuring patients experience the best pharmaceutical care at its heart? We are looking for enthusiastic pharmacy assistants to work as a key part of the clinical pharmacy team at ward level to support patients and nursing staff in using and looking after medicines.

If you are interested in this post, you will need previous experience of working in either a hospital or community pharmacy and have a minimum of NVQ level 2 in Pharmacy services or equivalent.

Your focus when working on wards will be to work closely alongside the Medicines Management Technicians (MMTs) at Bedford Hospital to help reduce medication waste and support appropriate storage of medicines. You must be able to demonstrate an enthusiasm for trying new roles and delivering an excellent patient experience. Ward based roles will be included only when dispensary competence and efficiency is embedded.

Main duties of the job

• To provide pharmacy assistant support to the clinical pharmacy team and ward based medicines management at ward level
• Working closely alongside the Medicines Management Pharmacy Technician to help reduce medication waste, support appropriate storage medicines and process medication orders through our electronic prescribing system
• To provide medicine dispensing services where necessary
• You must be able to demonstrate an enthusiasm for trying new roles and delivering an excellent patient experience.

The Pharmacy is a 7 day service and contribution to weekend, bank holiday and late night shifts will be required.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

For more information about working at Bedfordshire Hospitals please click the links -

https://youtu.be/EVAZwH3niyA

https://youtu.be/rbNE_kDBnmw

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

418-COR8223-HC

Job locations

Bedford Hospital

South Wing, Kempston Road

Bedford

MK42 9DJ

United Kingdom

Job description

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

1. Provide pharmacy assistant support to the Clinical Pharmacy team at ward level

2. Provide medicine dispensing services at ward level and in dispensary.

3. Assist in the training of other members of team, such as Pre-registration Trainee Pharmacy Technicians (PTPTs) and new entrants to own role

4. Take part in the late dispensary, weekend and bank holiday shift system

5. Undertake all designated training and consistently demonstrate competence in the relevant underpinning knowledge and skills at NVQ Level 2 Certificate in Pharmacy Services

6. Be aware of and comply with all departmental and trust procedures

7. Comply with patient confidentiality procedures

8. Provide 100% customer care at all times

Job description Job responsibilities The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. 1. Provide pharmacy assistant support to the Clinical Pharmacy team at ward level 2. Provide medicine dispensing services at ward level and in dispensary. 3. Assist in the training of other members of team, such as Pre-registration Trainee Pharmacy Technicians (PTPTs) and new entrants to own role 4. Take part in the late dispensary, weekend and bank holiday shift system 5. Undertake all designated training and consistently demonstrate competence in the relevant underpinning knowledge and skills at NVQ Level 2 Certificate in Pharmacy Services 6. Be aware of and comply with all departmental and trust procedures 7. Comply with patient confidentiality procedures 8. Provide 100% customer care at all times

Person Specification

Qualifications

Essential

• NVQ level 2 in Pharmacy Services or equivalent
• Basic numeracy and literary skills

Desirable

• Qualification in customer services

Experience

Essential

• Experience in pharmacy dispensing
• Experience of supervising staff in training
• Experience in customer/patient orientated role

Desirable

• Hospital based pharmacy experience

Skills

Essential

• Ability to organise own day to day work tasks
• Standard keyboard skills
• Motivated and self-driven

Person Specification Qualifications Essential NVQ level 2 in Pharmacy Services or equivalent Basic numeracy and literary skills Desirable Qualification in customer services Experience Essential Experience in pharmacy dispensing Experience of supervising staff in training Experience in customer/patient orientated role Desirable Hospital based pharmacy experience Skills Essential Ability to organise own day to day work tasks Standard keyboard skills Motivated and self-driven

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital

South Wing, Kempston Road

Bedford

MK42 9DJ

United Kingdom

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital

South Wing, Kempston Road

Bedford

MK42 9DJ

United Kingdom

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Job summary

An exciting opportunity to join our busy North Wales team based Wrexham as Healthcare Support Workers (Retinal Photographer), directly delivering screening clinics to participants primarily in the area. The ability to travel between sites is essential for this role to transport equipment in Diabetic Eye Screening vehicles.

We are seeking an enthusiastic and committed individuals to join our team and train as a retinal screeners.

If you are...

Experienced in a patient or customer-facing role in a Health or Social Care setting,

Passionate about providing high-quality, patient-centered care,

Dedicated to continuous service improvement,

Committed to attaining a retinal screening Diploma,

...and hold a full UK driving licence, we would love to hear from you!

About DESW

Our service provides screening to detect early signs of diabetic retinopathy, a complication of diabetes that can lead to vision loss or blindness if left untreated. The screening process involves taking high-quality digital images of the retina (the light-sensitive layer at the back of the eye) to identify any damage to the small blood vessels caused by diabetes.

To learn more about the work we do, please visit Diabetic Eye Screening Wales - Public Health Wales

Main duties of the job

Key Responsibilities:

• Guide participants through screening appointments, ensuring accurate record-keeping.
• Administer eye drops and accurately check pupil dilation within specified timeframes.
• Capture high-quality digital images of the retina using specialised cameras.
• Strictly adhere to DESW protocols and standard operating procedures.
• Drive the Trust's Light Goods Vehicle to clinic venues primarily across North Wales and occasionally other regions within Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/

For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

Job summary

We are seeking an enthusiastic and motivated individual to join our busy team with Surgical Services. To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures.

Previous applicant need not apply or will be rejected.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

To undertake the role of waiting list co-ordinator for specialties within Surgical Services. To be responsible for the management, organisation and booking of the waiting list for departments within Surgical Services. This will include answering queries from patients, GPs and other hospital staff.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B3-8229359-A

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• To manage the Waiting List and book as appropriate, validating errors and monitoring trends. Monitor utilisation reports. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.
• To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate and a proper record is maintained.
• Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• To have a clear understanding of RTT and performance targets and utilise reports effectively.
• Use of hospital systems, including EPR, to effectively manage workload and RTT patient pathways.
• To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.
• To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
• Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
• Attend training courses as required to support personal development and the needs of the service

For further details of the role please see the attached job description.

Job description Job responsibilities To manage the Waiting List and book as appropriate, validating errors and monitoring trends. Monitor utilisation reports. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets. To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate and a proper record is maintained. Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner. To have a clear understanding of RTT and performance targets and utilise reports effectively. Use of hospital systems, including EPR, to effectively manage workload and RTT patient pathways. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly. Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times. Attend training courses as required to support personal development and the needs of the service For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

• oECDL or equivalent experience oNVQ2 in Administration or equivalent oKey Skills Level 2 in literacy or equivalent

Experience

Essential

• oExperience in the use of personal computers with the ability to learn new packages.

Desirable

• oKnowledge of capacity and utilisation reports Experience of outpatient booking using iPM oManaging outpatient waiting lists

Knowledge

Essential

• oThorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel oExcellent understanding of general office working procedures

Desirable

• oAwareness of current issues within the NHS oExperience of NHS IT systems

Skills

Essential

• oExcellent organisational skills oMaintains a high level of accuracy oExcellent level of verbal and written communication. oEmpathetic approach to resolving enquiries. oAbility to prioritise and organise own workload oAble to track information oSound decision making skills. oAbility to demonstrate good persuasion and influencing skills. oAble to use judgement and initiative to provide information and support. oAble to apply tact and sensitivity to establish trust and confidence. oConfident in managing difficult and distressing situations effectively. oAbility to analyse problems and initiate appropriate solution effectively.

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualifications Essential oECDL or equivalent experience oNVQ2 in Administration or equivalent oKey Skills Level 2 in literacy or equivalent Experience Essential oExperience in the use of personal computers with the ability to learn new packages. Desirable oKnowledge of capacity and utilisation reports Experience of outpatient booking using iPM oManaging outpatient waiting lists Knowledge Essential oThorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel oExcellent understanding of general office working procedures Desirable oAwareness of current issues within the NHS oExperience of NHS IT systems Skills Essential oExcellent organisational skills oMaintains a high level of accuracy oExcellent level of verbal and written communication. oEmpathetic approach to resolving enquiries. oAbility to prioritise and organise own workload oAble to track information oSound decision making skills. oAbility to demonstrate good persuasion and influencing skills. oAble to use judgement and initiative to provide information and support. oAble to apply tact and sensitivity to establish trust and confidence. oConfident in managing difficult and distressing situations effectively. oAbility to analyse problems and initiate appropriate solution effectively. Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

Radiology Assistant working within the ultrasound departments at University Hospital Coventry, Hospital of St Cross and City of Coventry Health Centre. Providing support to patients and clinical staff.

Prospective applicants are encouraged to discuss the post with Siobhan Connolly , Ultrasound Flow Coordinator, on 02476 967193.

Previous applicants need not apply or will be rejected.

Please be advised that sponsorship is not eligible for this post.

This position is restricted to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 due to a Genuine Occupational Requirement.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

An exciting opportunity has arisen for an enthusiastic, reliable and highly motivated individual to join our dedicated team at our University Hospital Coventry Hospital of St Cross sites, as a Band 2 Assistant.

Shift pattern over a 7-day week (Sun-Sat).

You will be part of a large clinical team, on numerous sites, providing support to a variety of staff groups including Consultants, Nurses and Sonographers within the General Ultrasound Department. Duties involve assisting with patient care before, during and after imaging examinations, coordinating the movement of inpatients with porters, cleaning of scan rooms and stock control.

It is essential the successful candidate enjoys working with people and has a genuine interest in patient care. You must have excellent communication skills, work well as part of a team, but also have the ability to use your initiative and work individually.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-ACS-B2-7342097-J

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• To assist patients in preparation for, and whilst undergoing, routine and specialised radiographic examinations. Establish and maintain a good communication channel with patients to support patient confidence.
• To observe and care for patients whilst waiting for examinations and communicate any concerns to trained staff as appropriate.
• To check patient identification and documentation in accordance with departmental protocols and clinical requests.
• Assist Radiologists, sonographers, registrars and Nurses in performing these examinations, attending to patients welfare at all times.
• Support service delivery to co-ordinate workflow and support facilities within specialised areas.
• Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times. Clean and perform routine operational maintenance on equipment as required, participating in the departmental Quality Assurance programme.
• To be familiar with, understand and apply the principles of Radiation Safety, both nationally and locally regulated or protocol led.
• To participate in the 'Out of Hours' rosters, in line with the departmental agreement to support full 7 day service delivery as part of contracted hours.
• To facilitate communication between the department and all service users, patients, relatives, staff and external users, including any adherence to Trust policies, including participation in annual appraisal/review systems.
• Communicate with patients and professional colleagues in situations that may be traumatic due to pressures of work or where the patients condition may be a barrier to comprehension and compliance, e.g. Claustrophobia, learning difficulties or injury traumatised.
• To assist with the practical experience of newly inducted staff.
• Ensure in house stock movement, especially specialist room stocks, and linen handling according to infection control standards.
• To provide support within the ultrasound department across multiple sites to include University Hospital Coventry, Rugby St Cross and the City of Coventry Health Centre.
• To assist in the implementation of all manual and electronic information systems ensuring consistently accurate data collection and recording, in support of standard data collection, performance activity, audit and Capacity and demand analysis.

For further details please see the attached job description.

Job description Job responsibilities To assist patients in preparation for, and whilst undergoing, routine and specialised radiographic examinations. Establish and maintain a good communication channel with patients to support patient confidence. To observe and care for patients whilst waiting for examinations and communicate any concerns to trained staff as appropriate. To check patient identification and documentation in accordance with departmental protocols and clinical requests. Assist Radiologists, sonographers, registrars and Nurses in performing these examinations, attending to patients welfare at all times. Support service delivery to co-ordinate workflow and support facilities within specialised areas. Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times. Clean and perform routine operational maintenance on equipment as required, participating in the departmental Quality Assurance programme. To be familiar with, understand and apply the principles of Radiation Safety, both nationally and locally regulated or protocol led. To participate in the 'Out of Hours' rosters, in line with the departmental agreement to support full 7 day service delivery as part of contracted hours. To facilitate communication between the department and all service users, patients, relatives, staff and external users, including any adherence to Trust policies, including participation in annual appraisal/review systems. Communicate with patients and professional colleagues in situations that may be traumatic due to pressures of work or where the patients condition may be a barrier to comprehension and compliance, e.g. Claustrophobia, learning difficulties or injury traumatised. To assist with the practical experience of newly inducted staff. Ensure in house stock movement, especially specialist room stocks, and linen handling according to infection control standards. To provide support within the ultrasound department across multiple sites to include University Hospital Coventry, Rugby St Cross and the City of Coventry Health Centre. To assist in the implementation of all manual and electronic information systems ensuring consistently accurate data collection and recording, in support of standard data collection, performance activity, audit and Capacity and demand analysis. For further details please see the attached job description.

Person Specification

Qualification / Training

Essential

• oNumerate and literate. oNVQ Level 2 in care or working towards oEvidence of significant patient care

Desirable

• oWillingness to undertake NVQ level 3

Experience

Essential

• oAbility to manage own environment within recognised limitations

Desirable

• oExperience in patient care

Knowledge

Essential

• oAppreciation of patient pathways, and delivery of care

Desirable

• oAn understanding of current issues relating to the NHS

Skills & Abilities

Essential

• oBasic IT skills oFlexible approach oA good level of fitness for example able to work on your feet all day. oProfessional manner. oGood communication and interpersonal skills. oCaring and enthusiastic oCapable of dealing with stressful and sensitive situations. oAble to use initiative

Desirable

• oEvidence of time management/priority for self-study. oApproachable knows own limitations

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualification / Training Essential oNumerate and literate. oNVQ Level 2 in care or working towards oEvidence of significant patient care Desirable oWillingness to undertake NVQ level 3 Experience Essential oAbility to manage own environment within recognised limitations Desirable oExperience in patient care Knowledge Essential oAppreciation of patient pathways, and delivery of care Desirable oAn understanding of current issues relating to the NHS Skills & Abilities Essential oBasic IT skills oFlexible approach oA good level of fitness for example able to work on your feet all day. oProfessional manner. oGood communication and interpersonal skills. oCaring and enthusiastic oCapable of dealing with stressful and sensitive situations. oAble to use initiative Desirable oEvidence of time management/priority for self-study. oApproachable knows own limitations Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

Senior Orthoptic Assistant Practitioner (Band 4)University Hospitals Coventry and Warwickshire NHS Trust (UHCW)

An exciting opportunity has arisen for a motivated and enthusiastic Senior Orthoptic Assistant Practitioner to join our friendly Orthoptic team at UHCW. You will play a key role in supporting the delivery of high-quality orthoptic services, assisting with patient assessments, clinical activities, administration, and service development across a busy department.

We are looking for an individual with excellent communication and organisational skills who is passionate about delivering outstanding patient care. Previous experience in an ophthalmic, orthoptic, or healthcare setting is desirable.

If you are a team player with a positive attitude and a commitment to providing excellent care, we would love to hear from you.

Join Team UHCW and help make a difference to the patients we serve every day.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• To work autonomously within the Orthoptic team demonstrating effective time management skills to independently manage a caseload of non-complex patients, devising and implementing treatment programmes with reference to a qualified Orthoptist.
• Contributing to effective care, discharges, ensuring adherence to trust policy at all times.
• To provide clinical support for less experienced staff as delegated by the team leader.
• To contribute to the effective and efficient running of the Orthoptic service

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create anenvironment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AHP-B4-8287326

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• To adhere to the BIOS code of ethics and professional conduct, the trusts code of conduct for non-qualified staff and all other relevant policies and procedures.
• Responsible for own actions, working within agreed guidelines, recognising the need to refer to a trained member of staff as appropriate.
• Supervise and provide mentorship to a small number of learners or junior staff
• Responsible for delivery and modification of patient care including in the community in line with protocols, ensuring all care is accurately documented.
• To demonstrate an in-depth knowledge of primary care services, the eligibility and referral criteria.
• To form professional relationships with patients and communicate with them in a way that respects their views, autonomy and culture.
• To effectively communicate appropriate information regarding a patients condition and any other required information to the wider multidisciplinary team and participate in multidisciplinary discussions.
• To work without direct supervision but seeking guidance from a qualified member of the team as required. Duties include
• - Carrying own caseload of non-complex patients, liaising with other services both in the hospital, additional community services and local authorities as necessar - providing direct assistance to Orthoptic staff with more complex assessment and treatments - To perform manually operated Goldmann visual field perimetry and automated perimetry to support Orthoptic led Neuro ophthalmology diagnostic clinics and other ophthalmology services including provision of OCT, I care and other diagnostic clinical tests - To assist the Clinical Orthoptic Stroke Lead in visual assessment and non- complex testing as directed in acute and community setting and to support stroke training in both settings with other professionals including the visual rehabilitation teams and therapists across the system. - To assist the Neuro ophthalmology Orthoptist in diagnostic neurological discimaging clinics with neurological new and follow up patients and haveresponsibility for supporting the diagnostic clinics at times in a single -handedcapacity - Actively participate in the Orthoptic School Screening Programme and beresponsible for measuring the glasses prescription of each child within the programme following the PHE National Guidelines .

• To collect quality data for Child Health and use the auto refactor equipment.
• Demonstrate technical and /or practical skills to ensure optimum patient management eg. Patient observation, equipment management and administration of agreed tests/procedures
• Responsible for cleaning/decontamination and use of complex clinical equipment
• Utilise IT systems to secure accurate and timely patient data
• Manage expected clinical; workload requiring unpredictable levels of physical effort according to patient dependency/clinical need reporting to senior staff where appropriate eg. In an unexpected event
• Support staff and patients exposed to difficult situations arsing in the clinical area eg after receipt of bad news or following an unexpected event
• Promote and monitor Health & safety and Trust policy designed to protect healthcare staff and service users from known hazards
• Maintain a clean safe environment ensuring adherence to test standards of cleanliness hygiene and infection control at all times

For further details please see the attached job description.

Job description Job responsibilities To adhere to the BIOS code of ethics and professional conduct, the trusts code of conduct for non-qualified staff and all other relevant policies and procedures. Responsible for own actions, working within agreed guidelines, recognising the need to refer to a trained member of staff as appropriate. Supervise and provide mentorship to a small number of learners or junior staff Responsible for delivery and modification of patient care including in the community in line with protocols, ensuring all care is accurately documented. To demonstrate an in-depth knowledge of primary care services, the eligibility and referral criteria. To form professional relationships with patients and communicate with them in a way that respects their views, autonomy and culture. To effectively communicate appropriate information regarding a patients condition and any other required information to the wider multidisciplinary team and participate in multidisciplinary discussions. To work without direct supervision but seeking guidance from a qualified member of the team as required. Duties include - Carrying own caseload of non-complex patients, liaising with other services both in the hospital, additional community services and local authorities as necessar - providing direct assistance to Orthoptic staff with more complex assessment and treatments - To perform manually operated Goldmann visual field perimetry and automated perimetry to support Orthoptic led Neuro ophthalmology diagnostic clinics and other ophthalmology services including provision of OCT, I care and other diagnostic clinical tests - To assist the Clinical Orthoptic Stroke Lead in visual assessment and non- complex testing as directed in acute and community setting and to support stroke training in both settings with other professionals including the visual rehabilitation teams and therapists across the system. - To assist the Neuro ophthalmology Orthoptist in diagnostic neurological discimaging clinics with neurological new and follow up patients and haveresponsibility for supporting the diagnostic clinics at times in a single -handedcapacity - Actively participate in the Orthoptic School Screening Programme and beresponsible for measuring the glasses prescription of each child within the programme following the PHE National Guidelines . To collect quality data for Child Health and use the auto refactor equipment. Demonstrate technical and /or practical skills to ensure optimum patient management eg. Patient observation, equipment management and administration of agreed tests/procedures Responsible for cleaning/decontamination and use of complex clinical equipment Utilise IT systems to secure accurate and timely patient data Manage expected clinical; workload requiring unpredictable levels of physical effort according to patient dependency/clinical need reporting to senior staff where appropriate eg. In an unexpected event Support staff and patients exposed to difficult situations arsing in the clinical area eg after receipt of bad news or following an unexpected event Promote and monitor Health & safety and Trust policy designed to protect healthcare staff and service users from known hazards Maintain a clean safe environment ensuring adherence to test standards of cleanliness hygiene and infection control at all times For further details please see the attached job description.

Person Specification

Qualifications

Essential

• oNVQ III in care or equivalent level of knowledge and skills oEducated to GCSE level grade C or above including Maths and English oCommitted to undertaking assistant practitioner qualification within 6 months oCommitment to lifelong learning

Desirable

• oKnowledge of ophthalmic procedures/department oFoundation Degree or equivalent in relevant area oCompletion of internal band 3 technician competencies

Experience

Essential

• oEvidence of meeting the care needs of an individual or group of individuals with specialist needs e.g. NHS or nursing home environment oRelevant and recent experience within a therapy department at band 3 or therapy technician oExperience of reading health care notes and extracting relevant information oExperience of managing own time and prioritising activities oExperience of undertaking therapy tasks ie. Visual fields, visual screening, imaging, complex vision assessment

Desirable

• oRecent NHS/care experience oPrevious experience working in specialty area oExperience of supervising others oAbility to delegate clinical and non-clinical duties to others

Knowledge

Essential

• oDemonstrates some theoretical knowledge and application of therapeutic interventions in Orthoptic practice oUnderstanding of health and safety in relation to Ophthalmology oKnowledge of current issues which relate to the NHS oKnowledge of confidentiality oKnowledge of Orthoptic therapy and service provision oEvidence of completion of internal band 3/technician competencies

Desirable

• oAwareness of the role of a Assistant practitioner within Therapy oKnowledge of appraisal and supervision process

Skills

Essential

• oAble to establish rapport with staff and patients oApproachable oDemonstrate empathy for patients needs regarding privacy, dignity and cultural beliefs oGood listening skills oGood observation skills oAble to carry out instructions oTo be able to seek help and direction when necessary oGood written and verbal communication skills oAble to manage own time effectively oGood IT skills with basic knowledge and application of Microsoft Office applications oAbility to carry out delegated work independently oAble to move and handle patients. oAble to use initiative

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualifications Essential oNVQ III in care or equivalent level of knowledge and skills oEducated to GCSE level grade C or above including Maths and English oCommitted to undertaking assistant practitioner qualification within 6 months oCommitment to lifelong learning Desirable oKnowledge of ophthalmic procedures/department oFoundation Degree or equivalent in relevant area oCompletion of internal band 3 technician competencies Experience Essential oEvidence of meeting the care needs of an individual or group of individuals with specialist needs e.g. NHS or nursing home environment oRelevant and recent experience within a therapy department at band 3 or therapy technician oExperience of reading health care notes and extracting relevant information oExperience of managing own time and prioritising activities oExperience of undertaking therapy tasks ie. Visual fields, visual screening, imaging, complex vision assessment Desirable oRecent NHS/care experience oPrevious experience working in specialty area oExperience of supervising others oAbility to delegate clinical and non-clinical duties to others Knowledge Essential oDemonstrates some theoretical knowledge and application of therapeutic interventions in Orthoptic practice oUnderstanding of health and safety in relation to Ophthalmology oKnowledge of current issues which relate to the NHS oKnowledge of confidentiality oKnowledge of Orthoptic therapy and service provision oEvidence of completion of internal band 3/technician competencies Desirable oAwareness of the role of a Assistant practitioner within Therapy oKnowledge of appraisal and supervision process Skills Essential oAble to establish rapport with staff and patients oApproachable oDemonstrate empathy for patients needs regarding privacy, dignity and cultural beliefs oGood listening skills oGood observation skills oAble to carry out instructions oTo be able to seek help and direction when necessary oGood written and verbal communication skills oAble to manage own time effectively oGood IT skills with basic knowledge and application of Microsoft Office applications oAbility to carry out delegated work independently oAble to move and handle patients. oAble to use initiative Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

36 hours per week | 3 x 12-hour shifts (8:00am - 8:00pm) | Weekend flexibility required

Location: South West Region (Somerset, Wiltshire, Avon & Gloucestershire)

This is a mobile role supporting clinics across the South West, so regular travel between locations is required.

A full UK driving licence is essential. A company car or £4,200 car allowance is provided in addition to salary.

Unfortunately, we are unable to offer sponsorship for this position.

Join our Lung Cancer Screening Programme and play a vital role in identifying lung cancer and respiratory conditions at an earlier stage, helping to improve outcomes for patients across the region.

Working within a supportive multidisciplinary team, you'll deliver high-quality care through both virtual and face-to-face clinics, supporting patients throughout their screening journey while promoting healthier lifestyles and early intervention.

Main duties of the job

• Deliver nurse-led virtual and face-to-face screening appointments.
• Assess patient risk and refer appropriate individuals for Low-Dose CT scanning.
• Conduct comprehensive respiratory assessments as part of the screening pathway.
• Provide smoking cessation advice, guidance, and support.
• Promote health and wellbeing through effective patient education and personalised interventions.
• Identify and appropriately escalate safeguarding concerns, red-flag symptoms, and clinical emergencies.
• Maintain clinical competencies and complete required accreditations, including IRMER training and ARTP certification where applicable.
• Contribute to the delivery of a high-quality, patient-centred service operating seven days a week, including bank holidays.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

For clinical colleagues, that means delivering high-quality care within modern settings, with state-of-the-art equipment across a wide range of community, hospital and mobile settings.

With flexibility, strong learning and development opportunities, and the chance to support people at important moments in their healthcare journey, you can build a rewarding career while making a real difference locally and nationally.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

6379

Job locations

Warminster Road

Frome

Somerset

BA11 5LA

United Kingdom

Job description

Job responsibilities

Nurse- Lung Cancer Screening Programme

36 hours per week | 3 x 12-hour shifts (8:00am - 8:00pm) | Weekend flexibility required

Location: South West Region (Somerset, Wiltshire, Avon & Gloucestershire)

This is a mobile role supporting clinics across the South West, so regular travel between locations is required. A full UK driving licence is essential. A company car or £4,200 car allowance is provided in addition to salary. Unfortunately, we are unable to offer sponsorship for this position.

Help Save Lives Through Early Detection

Are you a compassionate and motivated nurse looking for a role where you can make a real difference? Join our Lung Cancer Screening Programme and play a vital role in identifying lung cancer and respiratory conditions at an earlier stage, helping to improve outcomes for patients across the region.

Working within a supportive multidisciplinary team, you'll deliver high-quality care through both virtual and face-to-face clinics, supporting patients throughout their screening journey while promoting healthier lifestyles and early intervention.

What You'll Be Doing

• Deliver nurse-led virtual and face-to-face screening appointments.
• Assess patient risk and refer appropriate individuals for Low-Dose CT scanning.
• Conduct comprehensive respiratory assessments as part of the screening pathway.
• Provide smoking cessation advice, guidance, and support.
• Promote health and wellbeing through effective patient education and personalised interventions.
• Identify and appropriately escalate safeguarding concerns, red-flag symptoms, and clinical emergencies.
• Maintain clinical competencies and complete required accreditations, including IRMER training and ARTP certification where applicable.
• Contribute to the delivery of a high-quality, patient-centred service operating seven days a week, including bank holidays.

What We're Looking For

We're seeking a registered nurse who is passionate about preventative healthcare and committed to delivering an outstanding patient experience.

Youwill have:

• Excellent communication and interpersonal skills.
• The ability to build rapport quickly and provide compassionate patient care.
• Confidence using a range of IT systems and digital platforms.
• Strong organisational skills and the ability to work independently.
• A commitment to ongoing learning, professional development, and further training.
• A full, clean UK driving licence and willingness to travel between mobile clinic locations.

Job description Job responsibilities Nurse- Lung Cancer Screening Programme 36 hours per week | 3 x 12-hour shifts (8:00am - 8:00pm) | Weekend flexibility required Location: South West Region (Somerset, Wiltshire, Avon & Gloucestershire) This is a mobile role supporting clinics across the South West, so regular travel between locations is required. A full UK driving licence is essential. A company car or £4,200 car allowance is provided in addition to salary. Unfortunately, we are unable to offer sponsorship for this position. Help Save Lives Through Early Detection Are you a compassionate and motivated nurse looking for a role where you can make a real difference? Join our Lung Cancer Screening Programme and play a vital role in identifying lung cancer and respiratory conditions at an earlier stage, helping to improve outcomes for patients across the region. Working within a supportive multidisciplinary team, you'll deliver high-quality care through both virtual and face-to-face clinics, supporting patients throughout their screening journey while promoting healthier lifestyles and early intervention. What You'll Be Doing Deliver nurse-led virtual and face-to-face screening appointments. Assess patient risk and refer appropriate individuals for Low-Dose CT scanning. Conduct comprehensive respiratory assessments as part of the screening pathway. Provide smoking cessation advice, guidance, and support. Promote health and wellbeing through effective patient education and personalised interventions. Identify and appropriately escalate safeguarding concerns, red-flag symptoms, and clinical emergencies. Maintain clinical competencies and complete required accreditations, including IRMER training and ARTP certification where applicable. Contribute to the delivery of a high-quality, patient-centred service operating seven days a week, including bank holidays. What We're Looking For We're seeking a registered nurse who is passionate about preventative healthcare and committed to delivering an outstanding patient experience. Youwill have: Excellent communication and interpersonal skills. The ability to build rapport quickly and provide compassionate patient care. Confidence using a range of IT systems and digital platforms. Strong organisational skills and the ability to work independently. A commitment to ongoing learning, professional development, and further training. A full, clean UK driving licence and willingness to travel between mobile clinic locations.

Person Specification

Qualifications

Essential

• Please see Job Description

Desirable

• Please see Job Description

Experience

Essential

• Please see Job Description

Desirable

• Please see Job Description

Additional Criteria

Essential

• Please see Job Description

Desirable

• Please see Job Description

Person Specification Qualifications Essential Please see Job Description Desirable Please see Job Description Experience Essential Please see Job Description Desirable Please see Job Description Additional Criteria Essential Please see Job Description Desirable Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

InHealth Group

Address

Warminster Road

Frome

Somerset

BA11 5LA

United Kingdom

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)

Employer details

Employer name

InHealth Group

Address

Warminster Road

Frome

Somerset

BA11 5LA

United Kingdom

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)

Job summary

The Financial Accounts Officer will support the effective operation of the Financial Accounts Team by helping to maintain robust financial controls and accurate, timely accounting records. Working closely with the Financial and Charitable Fund Accountant and the Financial Systems and Reporting Accountant, the post holder will assist with processing financial information, preparing journals and reconciliations, supporting month-end and year-end activities, responding to routine finance queries, and maintaining data within Unit4 and supporting spreadsheets. The role provides an excellent opportunity to use initiative, develop financial systems knowledge and contribute to continuous improvements in finance processes and reporting.

This is a full time position 37.5 hrs Fixed term contract for 12 months maternity cover

It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract.

Main duties of the job

The successful candidate will:

Process financial information accurately and promptly, including Non-PO invoices, payment requests and enquiries received through the Finance Resource inbox.

Prepare and input monthly accrual, adjustment and prepayment journals to support accurate and timely financial reporting.

Maintain accounting records in Unit4 and supporting spreadsheets, including employee benefit and salary sacrifice reconciliations.

Assist with control account reconciliations, investigate differences and take appropriate action to resolve outstanding items.

Work with the Trust's shared service provider to resolve routine queries relating to purchase invoices, new suppliers and Unit4 user records.

Support compliance with the Better Payment Practice Code by monitoring invoices and following up approvals before they become overdue.

Prepare supporting documents and working papers for month-end, annual accounts, audit and the NHS Agreement of Balances exercise for creditor balances.

Respond to routine finance queries, carry out basic financial data analysis and comply with relevant financial procedures.

Use Excel, Word and Unit4 effectively, manage the assigned workload with minimal supervision and contribute to improvements in working practices.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBTI+ network, BAME Network and Christian Network
• Health and wellbeing opportunities

Structured learning and development opportunities

Job summary

Homerton Healthcare NHS Foundation Trust is delighted to invite applications for a6.5 PA Consultant Dermatologistto provide maternity cover within our friendly, dynamic and expanding Dermatology Department.

This fixed-term post is available for9 months, with the possibility of extension to12 months, commencingideally in November or early December 2026.

This is an excellent opportunity for a consultant seeking to gain experience within a highly supportive London teaching hospital and to become part of an ambitious, forward-looking department.

The successful applicant will therefore have the opportunity to gain first-hand experience of working within the department before deciding whether to apply for a substantive consultant position. Should the successful applicant subsequently be appointed to one of the substantive posts, the remainder of the maternity leave would simply be covered by another locum consultant.

We actively encourage consultants to develop their own subspecialty interests and, wherever possible, these can be incorporated into the agreed job plan and supported within the department.

Main duties of the job

The postholder will provide a comprehensive Dermatology service, working collaboratively with consultant colleagues to deliver high-quality care across inpatient and outpatient settings. The role includes the assessment and management of adult dermatology patients, timely review of inpatient referrals, participation in skin cancer services including 2WW clinics and multidisciplinary team meetings and the provision of telephone and electronic Advice and Guidance to local GPs.

This is an excellent opportunity to join a supportive and forward-looking London teaching hospital. In addition to this fixed-term maternity cover post, Homerton Healthcare NHS Foundation Trust expects to advertise two substantive Consultant Dermatologist posts during Autumn 2026. The successful applicant will therefore have the opportunity to gain first-hand experience of working within the department before deciding whether to apply for a substantive consultant position.

We actively encourage consultants to develop their own subspecialty interests and, wherever possible, these can be incorporated into the agreed job plan and supported within the department.

About us

We have recently relocated into a purpose-built, air-conditioned Dermatology Department with modern clinical facilities, including dedicated treatment rooms, dermatological surgery suites and a phototherapy unit.

The department has a thriving NIHR research portfolio, with opportunities to participate in clinical research, collaborate with The Royal London Hospital, our tertiary dermatology centre, and contribute to service development, innovation and quality improvement.

We pride ourselves on providing a friendly, supportive and collaborative working environment and actively encourage consultants to develop and expand their subspecialty interests.

Homerton Healthcare NHS Foundation Trust is rated 'Outstanding' by the Care Quality Commission (CQC) and is committed to equality, inclusion and the ongoing development of its staff.

Job summary

Are you a highly organised, customer-focused individual who thrives in a fast-paced environment? We are looking for a professional and compassionate Receptionist to join our busy Emergency Department (ED) Paediatric team at St Peter's Hospital.

As the first point of contact for patients, relatives and visitors, you will play a vital role in ensuring people receive a friendly, efficient and supportive experience during what can often be a stressful and challenging time.

This is an exciting opportunity to work within one of the Trust's busiest services, making a real difference to patient care while developing your administrative and NHS experience.

Main duties of the job

Welcome and register patients attending the Emergency Department.Provide a professional reception service to patients, relatives and healthcare professionals.Manage telephone enquiries and direct queries appropriately.Maintain accurate real-time patient records using Cerner and other Trust systems.Book follow-up appointments and arrange patient transport where required.Monitor patient pathways and support the department in meeting key performance targets.Liaise with nursing, medical and multidisciplinary teams to support safe and effective patient care.Support clinicians and managers with a range of administrative duties.Respond professionally to challenging situations while maintaining excellent customer care.

About us

At Ashford & St Peter's Hospitals NHS Foundation Trust, our staff are at the heart of everything we do. We are committed to supporting your development and wellbeing while providing outstanding care for our patients.

Working with us offers:

• Opportunities for learning and career development.
• A supportive and inclusive team environment.
• The chance to make a real impact on patient experience.
• NHS pension scheme and staff benefits.
• The satisfaction of contributing to a vital frontline service.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year pa inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

323-AC2151-JN-A

Job locations

St. Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

United Kingdom

Job description

Job responsibilities

As a Receptionist within the Emergency Department, you will play a key role in supporting the delivery of a safe, efficient and high-quality service. Working as part of a busy multidisciplinary team, you will provide a professional reception and administrative service and act as the first point of contact for patients, relatives, visitors and healthcare professionals.

Key Responsibilities

Patient Reception and Registration

• Welcome patients, relatives and visitors in a professional, courteous and compassionate manner.
• Register patients accurately on Cerner and other Trust systems, ensuring all demographic details are complete and up to date.
• Manage ambulance patient registrations and liaise with ambulance crews regarding patient information.
• Alert clinical staff to any concerns regarding a patient's presenting condition or infection risks to ensure prompt assessment and treatment.
• Support registration processes for priority and emergency patients, including those attending the Resuscitation area.

Communication and Customer Service

• Respond to telephone and face-to-face enquiries from patients, relatives, GPs and healthcare professionals.
• Provide accurate information and direct enquiries appropriately.
• Deal sensitively and professionally with distressed relatives, bereavement situations and challenging circumstances.
• Escalate complaints or concerns to the appropriate senior member of staff.

Administrative Support

• Provide comprehensive administrative support to the Emergency Department team.
• Book follow-up outpatient appointments and Same Day Emergency Care (SDEC) appointments.
• Arrange patient transport using approved booking systems.
• Process referrals received from GPs and NHS 111 services.
• Manage correspondence, patient documentation and GP notifications.
• Support service managers and team leaders with general administrative duties.

Patient Tracking and Department Coordination

• Monitor patient pathways and support the department in achieving key waiting-time targets.
• Track patient locations and movements throughout the department.
• Maintain awareness of departmental capacity and bed availability.
• Monitor ambulance handover times and escalate delays where appropriate.

Data Management and Information Systems

• Maintain accurate, real-time patient records on Cerner.
• Process admissions, transfers and discharges promptly and accurately.
• Investigate and resolve data quality issues and discrepancies.
• Retrieve, upload and archive patient records through Evolve and other Trust systems.
• Ensure compliance with information governance, confidentiality and data protection requirements.

Team Working

• Work collaboratively with clinical and administrative colleagues across the Trust.
• Provide cover for colleagues during annual leave and sickness absence.
• Support the induction and training of new staff where required.
• Maintain effective communication with hospital departments and external healthcare organisations.

Operational Responsibilities

• Monitor stock levels and report shortages.
• Report estate, facilities and IT issues promptly.
• Issue temporary access cards to departmental staff when required.
• Support the maintenance of a clean, safe and organised reception environment.

Job description Job responsibilities As a Receptionist within the Emergency Department, you will play a key role in supporting the delivery of a safe, efficient and high-quality service. Working as part of a busy multidisciplinary team, you will provide a professional reception and administrative service and act as the first point of contact for patients, relatives, visitors and healthcare professionals. Key Responsibilities Patient Reception and Registration Welcome patients, relatives and visitors in a professional, courteous and compassionate manner. Register patients accurately on Cerner and other Trust systems, ensuring all demographic details are complete and up to date. Manage ambulance patient registrations and liaise with ambulance crews regarding patient information. Alert clinical staff to any concerns regarding a patient's presenting condition or infection risks to ensure prompt assessment and treatment. Support registration processes for priority and emergency patients, including those attending the Resuscitation area. Communication and Customer Service Respond to telephone and face-to-face enquiries from patients, relatives, GPs and healthcare professionals. Provide accurate information and direct enquiries appropriately. Deal sensitively and professionally with distressed relatives, bereavement situations and challenging circumstances. Escalate complaints or concerns to the appropriate senior member of staff. Administrative Support Provide comprehensive administrative support to the Emergency Department team. Book follow-up outpatient appointments and Same Day Emergency Care (SDEC) appointments. Arrange patient transport using approved booking systems. Process referrals received from GPs and NHS 111 services. Manage correspondence, patient documentation and GP notifications. Support service managers and team leaders with general administrative duties. Patient Tracking and Department Coordination Monitor patient pathways and support the department in achieving key waiting-time targets. Track patient locations and movements throughout the department. Maintain awareness of departmental capacity and bed availability. Monitor ambulance handover times and escalate delays where appropriate. Data Management and Information Systems Maintain accurate, real-time patient records on Cerner. Process admissions, transfers and discharges promptly and accurately. Investigate and resolve data quality issues and discrepancies. Retrieve, upload and archive patient records through Evolve and other Trust systems. Ensure compliance with information governance, confidentiality and data protection requirements. Team Working Work collaboratively with clinical and administrative colleagues across the Trust. Provide cover for colleagues during annual leave and sickness absence. Support the induction and training of new staff where required. Maintain effective communication with hospital departments and external healthcare organisations. Operational Responsibilities Monitor stock levels and report shortages. Report estate, facilities and IT issues promptly. Issue temporary access cards to departmental staff when required. Support the maintenance of a clean, safe and organised reception environment.

Person Specification

Knowledge

Essential

• Awareness and basic understanding of A/E targets.
• Experience of managing complex situations in a busy and fast-paced environment.

Desirable

• NHS Service experience

Experience

Essential

• Cerner Experience or Equivalent

Desirable

• NVQ L3 or Business Administration or able to demonstrate equivalent.

Person Specification Knowledge Essential Awareness and basic understanding of A/E targets. Experience of managing complex situations in a busy and fast-paced environment. Desirable NHS Service experience Experience Essential Cerner Experience or Equivalent Desirable NVQ L3 or Business Administration or able to demonstrate equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

St. Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

St. Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an enthusiastic and motivated Health Care Support Worker who is able to work as part of a team and is also able to manage the running of Outpatient clinics with supervision.

The above post has become vacant in the Main Outpatients Department at Royal Gwent Hospital.

Main duties of the job

The unit is a very busy outpatient facility that offer services to both Surgery and Medicine.

The successful candidate will possess excellent communication and interpersonal skills. The willingness and ability to work in a constantly changing environment is also an essential requirement.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Please note we reserve the right to close this vacancy early due to a high number of applicants.

About us

Aneurin Bevan University Health Board is a multi award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job summary

As a Practice Nurse, you will deliver a wide range of clinical services, supporting chronic disease management, preventative healthcare, health promotion and treatment room duties. You will work collaboratively with the wider clinical and administrative team to ensure safe, efficient, and effective primary care services.

Main duties of the job

This is an excellent opportunity for a Practice Nurse to provide a wide range of nursing services within a busy primary care setting. The role includes managing long-term conditions, delivering immunisations and screening programmes, carrying out treatment room procedures, promoting patient health and wellbeing, and working collaboratively with the wider practice team to provide high-quality patient care. The successful candidate will also maintain accurate clinical records and contribute to service improvement and patient safety standards.

About us

We are a friendly, forward-thinking GP practice committed to delivering high quality, patient centered care. We are looking for an enthusiastic and dedicated Practice Nurse to join our multidisciplinary team. The ideal candidate will be experienced in general practice nursing, proactive, and passionate about providing excellent care to our local community.

Why Join Us?

• Supportive, friendly practice team
• Opportunities for professional development and training
• Varied and meaningful role within a valued community setting
• Strong emphasis on quality, teamwork and patient centred care
• Benefits: NHS pension

We are looking forward to receiving your application including your CV and cover letter. (Please note: If the position has been successfully filled, the posting can be closed before the closing date.)

Job summary

Bank Cardiac Sonographer| Outpatient Department | Private Hospital | Flexible working| Dunedin, Reading Spire Dunedin Hospital is currently recruiting for a Cardiac Sonographer to join the team on a bank basis, supporting the Cardiology Outpatient Service.

Main duties of the job

Duties and Responsibilities:

• Performing echocardiography investigations for adults and adolescent patients, as part of the BSE guidance
• Assess patients health and wellbeing across a complex and changing caseload.
• Provide reports for scans
• Contribute to the implementation of new cardiac services.
• Contribute to quality improvement.
• Apply technology for measurement, monitoring and treatment.
• Acknowledge the risk of Healthcare Associated Infections (HCAI) and understand own responsibility

About us

For over a century, Spire Dunedin Hospital has played a part in Reading's history as a first-class medical facility serving its community. We offer fast access to the region's leading consultants, providing you with personalised treatments and aftercare.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Part-time

Reference number

27419

Job locations

16 Bath Rd, Reading RG1 6NS

Reading

RG1 6NS

United Kingdom

Job description

Job responsibilities

Who we're looking for:

You will be able to demonstrate your detail-oriented thinking, interpersonal skills and technological aptitude.

• BSC Clinical Physiology or equivalent
• Completion of BSE
• BSE registered
• Post qualification experience in echocardiography
• You will have the ability to scan adults, and ideally adolescent patients

BenefitsBank colleagues are paid weeklyWe offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leaveUnsocial Enhancements, dependent upon shift pattern worked (wont be applicable for all)Access to Spire Healthcare pensionAccess to Blue Light Card discountsSmart spending discounts (in addition to Blue Light discounts) via Spire for YouWellbeing Centre access via Spire for You'Free uniformFree DBSFull induction, including mandatory training updatesOpportunities for further training and progression into permanent postsKnowledge, support and guidance through your recruitment journey from Spires specialist Resourcing TeamWe offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:Driving clinical excellenceDoing the right thingCaring is our passionKeeping it simpleDelivering on our promisesSucceeding and celebrating togetherOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date:

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received enough applications

For us, it's more than just treating patients; it's about looking after people

Job description Job responsibilities Who we're looking for:You will be able to demonstrate your detail-oriented thinking, interpersonal skills and technological aptitude. BSC Clinical Physiology or equivalent Completion of BSE BSE registered Post qualification experience in echocardiography You will have the ability to scan adults, and ideally adolescent patientsBenefitsBank colleagues are paid weeklyWe offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leaveUnsocial Enhancements, dependent upon shift pattern worked (wont be applicable for all)Access to Spire Healthcare pensionAccess to Blue Light Card discountsSmart spending discounts (in addition to Blue Light discounts) via Spire for YouWellbeing Centre access via Spire for You'Free uniformFree DBSFull induction, including mandatory training updatesOpportunities for further training and progression into permanent postsKnowledge, support and guidance through your recruitment journey from Spires specialist Resourcing TeamWe offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:Driving clinical excellenceDoing the right thingCaring is our passionKeeping it simpleDelivering on our promisesSucceeding and celebrating togetherOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.Closing date:In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received enough applicationsFor us, it's more than just treating patients; it's about looking after people

Person Specification

Qualifications

Essential

• Please see above

Experience

Essential

• Please see above

Person Specification Qualifications Essential Please see above Experience Essential Please see above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spire Healthcare Ltd

Address

16 Bath Rd, Reading RG1 6NS

Reading

RG1 6NS

United Kingdom

Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

Employer details

Employer name

Spire Healthcare Ltd

Address

16 Bath Rd, Reading RG1 6NS

Reading

RG1 6NS

United Kingdom

Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

Job summary

We are seeking a Consultant Dermatologist to join our established Dermatology service in a combined Adult and Paediatric Dermatology role. The post is available flexibly at 4-10 PAs (0.4-1.0 WTE) and will include outpatient clinics, skin cancer services, teledermatology, advice and guidance, virtual activity and clinical supervision. The successful candidate will contribute to both Adult and Paediatric Dermatology, with the final job plan agreed according to contracted PAs and service requirements.

Main duties of the job

• Provide high-quality Adult and Paediatric Dermatology outpatient services.
• Participate in skin cancer services, including 2WW clinics and MDT activity as required.
• Contribute to teledermatology, virtual clinics and Advice & Guidance services.
• Provide timely assessment and management of acute dermatology and inpatient referrals.
• Provide clinical supervision and support to junior doctors and dermatology nursing staff.
• Contribute to teaching, clinical governance, audit, quality improvement and service development.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Dermatology is an early user of Homerton's newly developed flexible outpatient space, which includes nine consulting rooms and three treatment rooms. The facilities support "one-stop" Dermatology pathways, enabling patients to be assessed and, where appropriate, treated on the same day, including biopsy without the need for a separate visit.

Job summary

We have a vacancy for a Salaried GP to join our team due to a growing list size.

Initially the post would be for a 6 month fixed term contract which will be reviewed prior to the 6 month contract end date with potential to extend and increase session numbers.

There is flexibility with working hours throughout the week in conjunction with the rest of the team. Ideally, we are looking for 6 clinical hours per week plus an additional 2 hours for other areas such as admin and patient home visits. UK eligibility to work is a requirement.

The offer of any role is subject to a six-month probationary period during which regular reviews will be conducted by one of the partners.

NHS Pension.

Candidates will be short-listed and invited for an interview and selection process.

Initial interviews will be held shortly after the closing date. Successful first interview candidates will be invited to attend a second interview.

There is a requirement for at least one session to be worked on a Thursday evening, the other session can be flexible.

To be familiar with Good Medical Practice and follow the guidance it contains as directed by the General Medical Council.

• To work as a member of the multidisciplinary Practice team to provide general medical services. The post holder will manage a busy caseload and deal with a wide range of health needs in a primary care setting.
• To help ensure the Practice provides the highest standards of care for all registered patients.

Main duties of the job

Clinical Responsibilities

The post holder will be expected to undertake the usual duties associated with a GP working in primary care. In accordance with the Practice consulting schedule, the post-holder will undertake a variety of duties including f2f and telephone consultations, visiting patients at home, checking/signing prescriptions, patient test results, patient medical reports and examinations (e.g. ins companies) and letters on behalf of the practice.

• Making professional decisions in relation to presenting problems, either self-referred or referred from other health care workers.
• Screen patients for disease risk factors and early signs of illness.
• Cover all clinical management of the patients in the surgery as appropriate including initiating investigations, reviewing results and making referrals to secondary care or to other appropriate providers.
• Develop treatment plans in consultation with patients and in line with current practice disease management protocols as well as wider guidance such as that from NICE.
• Recording clear consultation notes to agreed standards and follow up when appropriate.
• Making referrals to other health care providers in line with national and local guidelines and pathways.
• Prescribing in accordance with locally/national agreed guidelines.
• Work with other members of the primary health care team in delivering high quality primary care.
• Play a role in the practice achieving agreed QOF and other key performance indicator targets.

About us

We are a busy GP practice with a patient list size of approx. 6600 patients and growing.

We are a friendly and supportive practice of 5 GPs, 2 practice nurses, 1 Advanced nurse practitioner, 1 health care assistant and a team of pharmacists, in addition to a multi-skilled reception team that offer our patients a range of support.

We use the systmone clinical system.

We pride ourselves on delivering excellent care to our local population and bringing out the best in our team and our team centered approach includes team meetings, a range of clinical and non-clinical meetings.

We very much welcome visits to the practice, if this is something that you would like and we look forward to meeting with you, please request this when making contact.

We would request that the successful candidate would trial some sessions at the practice prior to formal offer, sessions worked would be paid at the locum rate of pay.

Job summary

Are you a team player with a willingness to learn and develop new skills? Do you have a strong attention to detail and a commitment to supporting safe patient care?

We are recruiting Sterile Services / Decontamination Technicians to join our Central Decontamination Unit. You will be responsible for the decontamination and preparation of reusable medical devices used across operating theatres, wards, clinics, and community services. The role includes regular moving and handling duties, such as transferring instrument trays, loading and unloading equipment, and moving trolleys as part of the decontamination process. Full moving and handling training will be provided.

We have opportunities available for the following shifts: 06:00-14:00 and 14:00-22:00. These roles require rotational weekend working (one weekend every six weeks) and some Bank Holiday shifts (approximately half of the year, depending on allocation). No previous decontamination experience is required, as full training will be provided. You will be supported to complete competency-based assessments and recognised decontamination training.

You will be recruited at Band 2 if you have not yet completed CUH Competencies. Upon the successful completion of all required training and competencies you will move up to Band 3.

Main duties of the job

Undertake the decontamination of reusable medical devices, including cleaning, inspection, assembly, packing, and sterilisation.

Carry out regular moving and handling tasks, including lifting, pushing, pulling, and transferring trays, containers, and trolleys in accordance with training and risk assessments.

Operate decontamination equipment such as washer disinfectors sterilisers and Endoscopy Washer Disinfectors in line with Standard Operating procedures.

Maintain accurate records using electronic tracking and traceability systems.

Work collaboratively with colleagues and stakeholders to ensure service demands are met.

Provide a high standard of service delivery, promoting good team work including the organisation of production activity between fellow Technicians within sections of the department to ensure that the needs of user departments are met.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job summary

The Advanced Clinical Practitioner will provide autonomous clinical care across NEMS urgent care services. The role is designed to provide a true mix of telephone and face-to-face consultations, supporting patients across Integrated Urgent Care Services, urgent treatment centres and other agreed service models.

The post holder will be an experienced registered clinician, able to assess, diagnose, treat, refer and discharge patients with undifferentiated urgent care presentations. They will work within their professional registration, agreed scope of practice, NEMS policies and local clinical pathways.

Telephone consultations will usually be undertaken within Integrated Urgent Care Services. Following induction, and where agreed by the service, some telephone consultation work may be undertaken remotely from home, provided that the post holder is meeting agreed KPIs, quality standards, governance requirements and information governance expectations.

Face-to-face work will include assessment and management of patients presenting to NEMS urgent treatment services. The post holder will be expected to recognise serious illness, clinical deterioration, safeguarding concerns, mental health risk and presentations requiring escalation or transfer to another service.

Main duties of the job

Clinical Practice and Service Delivery

Work as an autonomous Advanced Clinical Practitioner across NEMS urgent care services, providing both telephone and face-to-face consultations.

Assess, examine, diagnose, treat and safely discharge or refer patients with undifferentiated urgent care presentations.

Make safe decisions around admission, transfer, referral, follow-up and safety-netting, working within professional competence and agreed local pathways.

Recognise and act on serious illness, clinical deterioration, safeguarding concerns, mental health risk and presentations that require escalation to another service.

Request and interpret appropriate investigations, including blood tests, urine tests, ECGs and imaging, in line with local policy, competence and relevant regulations.

Prescribe, review and advise on medicines where qualified to do so, or use agreed local medicines mechanisms within scope.

Maintain clear, accurate and timely clinical records, including assessment findings, clinical reasoning, advice given, decisions made and onward plans.

About us

NEMS Community Benefit Services (NEMS) is a not-for-profit social enterprise and a Company Limited by Guarantee. It has been operating in Nottinghamshire for over 25 years, now providing a population of more than 1.2 million with urgent primary health care services. It operates out of 2 registered locations and four bases and deploys a team of more than 370 healthcare professionals, including 150+ sessional GPs, 90+ substantive staff, 30+ agency workers, and 140+ non-healthcare staff.

NEMS provides services to a population of circa 1.2 million under the following service portfolio headings;

1. Care Co-ordination and non-clinical call handling
2. Clinical Assessment and Care Navigation
3. Support to Primary Care including General Practice Out-of-Hours and Urgent Treatment Centres
4. Outbreak Management

The Board of Directors comprises non-executive Member directors and executive directors and is responsible for overall strategy and governance of the organisation. The Board of Directors is supported by two sub-committees Quality and People Committee and Finance and Performance Committee. An Operational Executive Team, comprising Executive Board Directors, together with other senior leaders, is being established to oversee the smooth running of the day-to-day activities of NEMS.

Job summary

The Urgent Care Practitioner will provide autonomous clinical care across NEMS urgent care services. The role is open to suitably qualified UCPs, ECPs and Nurse Practitioners who are independent non-medical prescribers, and is designed to provide a mix of telephone and face-to-face consultations across Integrated Urgent Care Services, urgent treatment centres and other agreed service models.

Main duties of the job

The post holder will be an experienced registered clinician, able to assess, diagnose, treat, refer and discharge patients with undifferentiated urgent care presentations. They will work within their professional registration, agreed scope of practice, NEMS policies and local clinical pathways.

Telephone consultations will usually be undertaken within Integrated Urgent Care Services. Following induction, and where agreed by the service, some telephone consultation work may be undertaken remotely from home, provided that the post holder is meeting agreed KPIs, quality standards, governance requirements and information governance expectations.

Face-to-face work will include assessment and management of patients presenting to NEMS urgent treatment services. The post holder will be expected to recognise serious illness, clinical deterioration, safeguarding concerns, mental health risk and presentations requiring escalation or transfer to another service.

The role will ideally include a mix of telephone and face-to-face work. Multisite working may be agreed, although some NEMS locations provide both from the same base. The post holder will also contribute to learning, audit, incident review and service improvement, ensuring that care remains safe, effective, patient centred and financially sustainable.

About us

NEMS Community Benefit Services (NEMS) is a not-for-profit social enterprise and a Company Limited by Guarantee. It has been operating in Nottinghamshire for over 25 years, now providing a population of more than 1.2 million with urgent primary health care services. It operates out of 2 registered locations and four bases and deploys a team of more than 370 healthcare professionals, including 150+ sessional GPs, 90+ substantive staff, 30+ agency workers, and 140+ non-healthcare staff.

NEMS provides services to a population of circa 1.2 million under the following service portfolio headings;

1. Care Co-ordination and non-clinical call handling
2. Clinical Assessment and Care Navigation
3. Support to Primary Care including General Practice Out-of-Hours and Urgent Treatment Centres
4. Outbreak Management

The Board of Directors comprises non-executive Member directors and executive directors and is responsible for overall strategy and governance of the organisation. The Board of Directors is supported by two sub-committees Quality and People Committee and Finance and Performance Committee. An Operational Executive Team, comprising Executive Board Directors, together with other senior leaders, is being established to oversee the smooth running of the day-to-day activities of NEMS.

Job summary

The post holder will work with the Theatre manager and multidisciplinary team members in monitoring and maintaining policies, standards of nursing/HCPC care and staff development, as part of the perioperative team.The post holder will be anaesthetic and scrub trained and will be expected to work across Main Theatres, Surgical DCU, DCU Ward and the Theatre Receiving Unit as needed.As a Band 5 nurse/ODP you should act as a role model, showing evidence of the specialist skills and knowledge that will enable you to deliver prescribed treatment and care for patients in an individual and sensitive manner.

Main duties of the job

o In partnership with other professionals and disciplines, develop measurable patient care plans/goals. The process should include assessment, planning, implementation and evaluation of patient care from admission to timely transfer or discharge.o Take charge of the clinical needs of a group of defined patients on the ward /department prioritising workload according to changing clinical need over a 24 period.o Work towards regularly taking charge of the ward/department on occasion prioritising workload according to changing clinical need over a 24 period.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for ourPatients
• More opportunities for our People
• Fairer more consistent care for ourPopulation
• Best Value for Public Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

387-WD5463-JJ-A

Job locations

Weston Hospital

Grange Road,

Uphill

BS23 4TQ

United Kingdom

Job description

Job responsibilities

Administer medicines in accordance with Trust policy. Promote a clean environment and the prevention of hospital acquired infection Respond positively and act promptly to resolve problems/issues for patients/carers, utilising complaints procedures and PALs where appropriate. Identify record and report all incidents/complaints involving staff, patients and visitors in accordance with UHBW NHS Foundation Trust policies and assist in any investigations as required. Assist with the smooth running of the clinical area by carrying out other duties such as unpacking stores, tidying and cleaning up equipment. Ensure that the nursing/HCPC practice of the area comply with the Trusts nursing/HCPC policies and procedures. Demonstrate politeness, courtesy and sensitivity in providing compassionate care for patients, visitors/relatives and colleagues. Contribute towards sharing good practice within the ward/department and Trust wide. Promote a positive image of University Hospitals Bristol and Weston NHS Foundation Trust at all times. Work cohesively with all members of the ward team and promote effective liaison with all members of the multi-disciplinary team in ensuring that the very best services to patients are provided at all times. Communicate effectively within the team, participate in motivating and supporting team members and maintain confidentiality with patients and

Job description Job responsibilities Administer medicines in accordance with Trust policy. Promote a clean environment and the prevention of hospital acquired infection Respond positively and act promptly to resolve problems/issues for patients/carers, utilising complaints procedures and PALs where appropriate. Identify record and report all incidents/complaints involving staff, patients and visitors in accordance with UHBW NHS Foundation Trust policies and assist in any investigations as required. Assist with the smooth running of the clinical area by carrying out other duties such as unpacking stores, tidying and cleaning up equipment. Ensure that the nursing/HCPC practice of the area comply with the Trusts nursing/HCPC policies and procedures. Demonstrate politeness, courtesy and sensitivity in providing compassionate care for patients, visitors/relatives and colleagues. Contribute towards sharing good practice within the ward/department and Trust wide. Promote a positive image of University Hospitals Bristol and Weston NHS Foundation Trust at all times. Work cohesively with all members of the ward team and promote effective liaison with all members of the multi-disciplinary team in ensuring that the very best services to patients are provided at all times. Communicate effectively within the team, participate in motivating and supporting team members and maintain confidentiality with patients and

Person Specification

skills and experience

Essential

• Registered Nurse level 8 or C or C+G 752/ NVQ level 3 Operating Department Practitioner/ Dip HE in Operating Room Practice - E

Desirable

• Experience of taking charge of an individual theatre -

Person Specification skills and experience Essential Registered Nurse level 8 or C or C+G 752/ NVQ level 3 Operating Department Practitioner/ Dip HE in Operating Room Practice - E Desirable Experience of taking charge of an individual theatre -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Weston Hospital

Grange Road,

Uphill

BS23 4TQ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Weston Hospital

Grange Road,

Uphill

BS23 4TQ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job summary

We are excited to be entering a new chapter as Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust have come together to form East of England Community Health and Care NHS Trust, one of the largest community health providers in England, serving communities across Bedfordshire, Cambridgeshire, Luton, Milton Keynes, Norfolk, Peterborough and Suffolk.

Our Single Point of Contact (SPoC) Operational Hub plays a vital role in supporting patients, carers and healthcare professionals by coordinating access to community nursing and therapy services across Norfolk. As a Band 3 Operational Hub Administrator, you will be one of the first people patients and professionals speak to when accessing community services.

Working within a busy and supportive team, you will answer calls, process referrals, maintain accurate records and help ensure information reaches the right clinical teams safely and efficiently. This role is ideal for someone with excellent customer service skills, compassion, attention to detail and the ability to remain calm when dealing with sensitive or urgent situations.

This vacancy is being offered on a permanent basis, with both full-time (37.5 hours per week) and part-time opportunities available. The service operates Monday to Sunday, 07:30-18:30, 365 days a year, including Bank Holidays. Weekend and Bank Holiday working forms part of the rota, with appropriate NHS enhancements paid.

Main duties of the job

Handle incoming telephone calls, emails and other communications from patients, carers and health and social care professionals; receive and process referrals into the service; identify anything urgent and ensure it is escalated appropriately; maintain accurate records on the relevant systems; liaise with community nurses, therapists and other colleagues to support safe triage and timely onward action; and signpost callers to other services when appropriate.

You will play an important part in the day-to-day coordination of community services, helping to make sure people are directed to the right team at the right time. The role requires excellent communication, sound judgement, strong administration skills and a genuine commitment to providing a helpful, professional and compassionate experience for every caller.

About us

East of England Community Health and Care NHS Trust delivers healthcare in people's homes, community hospitals and local settings across the East of England. We believe people are best cared for close to home and are guided by our values of Integrity, Compassion, Inclusion and Ambition.

Our Single Point of Contact (SPoC) service supports access to community nursing and therapy services, working with patients, carers, healthcare professionals and community teams to help ensure people receive the right support.

SPoC is currently involved in a wider programme exploring future community service models, including opportunities for closer place-based working. No decisions have been made regarding changes to the service or this role. Any future proposals affecting staff or services would be managed through the Trust's established consultation and organisational change processes.

As a modern and inclusive employer, we invest in staff wellbeing, learning and development, offering access to coaching, mentoring, leadership programmes and wellbeing support. In return, we provide a supportive team environment, a minimum of 27 days' annual leave plus bank holidays, rising to 33 days with service, NHS Pension Scheme membership, NHS discounts, and a wide range of learning and development opportunities. Flexible working requests are welcomed and considered in line with service needs.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

839-8304952-BM

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Job description

Job responsibilities

• To act as one of the first points of contact for the service, managing a busy and varied workload of telephone and electronic enquiries from patients and health and social care professionals, providing a professional, calm and compassionate response at all times, and ensuring accurate messages are actioned or passed to the appropriate person promptly.
• To provide clear, helpful and non-clinical information within the scope of the role, adapting communication to individual needs and using tact, empathy and judgement when supporting callers who may be anxious, upset, distressed or unsure about the service or next steps.
• To receive, register and process referrals into the service, including urgent referrals, ensuring they are recorded accurately on the relevant systems and escalated to the appropriate clinical team for triage and onward action in line with local processes, protocols and service priorities.
• To support the safe coordination of community nursing and therapy access by prioritising urgent work, monitoring service queues and waiting lists where appropriate, identifying delays or potential problems early, and escalating concerns so that people can access the right care at the right time.
• To maintain accurate, up-to-date and confidential patient and service records across the relevant telephony, referral and patient record systems, ensuring information is entered within required timescales and in accordance with trust procedures, information governance and data protection requirements.
• To work collaboratively with clinical and administrative colleagues to support service continuity, contribute to service improvement, and help maintain a responsive single point of contact service across its operating hours, including weekends and bank holidays where required by the rota.
• See job description for the full range of duties, responsibilities and person specification requirements.

Job description Job responsibilities To act as one of the first points of contact for the service, managing a busy and varied workload of telephone and electronic enquiries from patients and health and social care professionals, providing a professional, calm and compassionate response at all times, and ensuring accurate messages are actioned or passed to the appropriate person promptly. To provide clear, helpful and non-clinical information within the scope of the role, adapting communication to individual needs and using tact, empathy and judgement when supporting callers who may be anxious, upset, distressed or unsure about the service or next steps. To receive, register and process referrals into the service, including urgent referrals, ensuring they are recorded accurately on the relevant systems and escalated to the appropriate clinical team for triage and onward action in line with local processes, protocols and service priorities. To support the safe coordination of community nursing and therapy access by prioritising urgent work, monitoring service queues and waiting lists where appropriate, identifying delays or potential problems early, and escalating concerns so that people can access the right care at the right time. To maintain accurate, up-to-date and confidential patient and service records across the relevant telephony, referral and patient record systems, ensuring information is entered within required timescales and in accordance with trust procedures, information governance and data protection requirements. To work collaboratively with clinical and administrative colleagues to support service continuity, contribute to service improvement, and help maintain a responsive single point of contact service across its operating hours, including weekends and bank holidays where required by the rota. See job description for the full range of duties, responsibilities and person specification requirements.

Person Specification

Qualifications

Essential

• Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
• NVQ Level 3 in Business Administration, or equivalent experience

Desirable

• RSA II or equivalent Typing Qualification

Experience

Essential

• Office experience in private or health sector
• Professional contact with the General Public
• Customer Services experience
• Call - handling

Desirable

• Previous NHS Experience

Skills, Abilities and Knowledge

Essential

• IT and Microsoft office literate
• Ability to work effectively as part of a diverse multi-disciplinary team
• Problem solving skills
• Good organisational skills
• Excellent attention to detail

Desirable

• SystmOne knowledge

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Communication

Essential

• Able to communicate effectively in written and verbal English Language

Personal and People Development

Essential

• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team Player
• Able to work on own initiative
• Tact and diplomacy

Other

Essential

• Will be required to work shifts between 07:30 - 18:30 Monday - Friday and 07:30 - 18:00 Saturday & Sunday.
• Will be required to work bank holidays

Person Specification Qualifications Essential Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent NVQ Level 3 in Business Administration, or equivalent experience Desirable RSA II or equivalent Typing Qualification Experience Essential Office experience in private or health sector Professional contact with the General Public Customer Services experience Call - handling Desirable Previous NHS Experience Skills, Abilities and Knowledge Essential IT and Microsoft office literate Ability to work effectively as part of a diverse multi-disciplinary team Problem solving skills Good organisational skills Excellent attention to detail Desirable SystmOne knowledge Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Communication Essential Able to communicate effectively in written and verbal English Language Personal and People Development Essential Enthusiastic and motivated Committed to providing the best possible service to patients Team Player Able to work on own initiative Tact and diplomacy Other Essential Will be required to work shifts between 07:30 - 18:30 Monday - Friday and 07:30 - 18:00 Saturday & Sunday. Will be required to work bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Join The Brooke Surgery as a Patient Care Advisor!

Are you passionate about healthcare and ready to make a meaningful impact in a vibrant and supportive environment? Would you like to work with an award winning, and innovating practice. We are seeking enthusiastic Patient Care Navigators to join our dynamic and friendly team.

In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice.

As our Patient Care Advisor, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need.

Main duties of the job

Key Responsibilities:

1. Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed.

2. Appointment Management :Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow.

3. Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways.

4. Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage.

5. Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.

About us

Why join the Brooke Surgery?

We are creating a new vision for healthcare. Where the patient receives the help they need, when they need it. To achieve this, we have invested in top resources to deliver our service - from the best online consulting systems; telecom solutions; to EMIS add-ons and texting services. As a milestone towards this vision, we recently won Tameside Primary Care Team of the year 2023 and 2024 along with HSJ Primary care team of the year 2023.We are constantly looking for ways to improve our service and are willing to invest to achieve our aims.

The Brooke Surgery prides itself on providing top quality care for its patients whilst supporting staff to excel and develop.