Job summary

We have an exciting opportunity for a Salaried GP to join the North West Leicestershire GP Federation to support the Primary Care Network. GPs are supported and mentored by our Clinical Directors and Chief Operating Officer, and work as part of a multi-disciplinary team in a patient-facing environment. The post holder will be employed by North West Leicestershire GP Federation and this position would be based at a GP practice within the PCN.

Main duties of the job

To perform as an autonomous general practitioner working independently with other healthcare professionals to assess, diagnose and treat the conditions of patients attending within a primary care setting. To provide expert professional advice to patients, carers and colleagues whilst maintaining clinical excellence. To be professionally accountable and responsible for all elements of clinical practice in accordance with the GMC code of conduct, ensuring the safety of patients and quality of their care is primary.

About us

The North West Leicestershire GP Federation consists of 12 GP Practices covering 116,000 patients. The GP Federation operates the North West Leicestershire Primary Care Network which is the largest within Leicester, Leicestershire and Rutland. We are an ambitious and innovative organisation looking to develop services for our patients and provide opportunities for our staff to learn and grow. We are a forward-thinking Primary Care Network that is committed to working as a multidisciplinary team and recognise and utilise the full potential of every individual.

We are looking for an ambitious part-time individual to join our team offering clinics during the week (Monday to Friday). If you are passionate, self-motivated and driven about supporting people and developing your career in primary care then please consider joining our friendly supportive team.

Please be aware that our organisation does not hold a visa sponsor licence, so we are unable to accept applications from those requiring visa sponsorship to work in the UK.

Interviews for this role are likely to take place week commencing 12th October 2026.

Job summary

This is a locum critical care consultant post offering an opportunity for excellent individuals to join the critical care team. We are looking for motivated colleagues to help us shape our future and work within the multi-disciplinary Critical Careteam across General Intensive Care (GICU), Outreach and Liver Intensive care (LITU), providing care high quality for critically ill patients.

The aim of this post is to provide fixed term consultant cover to King's Critical Care: adult critical care services at the Denmark Hill site. The post holder will join a large team of Intensivists within the Trust to ensure expert critical care provision on a rotational basis. The current job-plan is annualised over a 42-week rota and will expect the post-holder to provide cover across critical care on a flexible basis. The Critical Care areas to be covered are outlined in a separate document available on request.The post holder will be required to undertake periods of resident and non-resident critical care duties.

Main duties of the job

The post is based on a 9:1 Direct Clinical Care (DCC) to Supporting Professional Activities (SPA) job plan. The SPA allocation is intended to support continuing professional development, appraisal, revalidation and mandatory professional requirements associated with consultant practice. Further details regarding the allocation of Direct Clinical Care (DCC) Programmed Activities and an indicative job plan can be provided upon request.

About us

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.

Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.

We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Details

Date posted

09 September 2026

Pay scheme

Hospital medical and dental staff

Grade

Consultant

Salary

£113,565 to £150,569 a year Dependant on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

213-MED-DH-8255693

Job locations

Denmark Hill

London

SE5 9RS

United Kingdom

Job description

Job responsibilities

The post is based on a 9:1 Direct Clinical Care (DCC) to Supporting Professional Activities (SPA) job plan. Further details regarding the allocation of Direct Clinical Care (DCC) Programmed Activities and an indicative job plan can be provided upon request.

Clinical Responsibilities

Provide consultant-led clinical care for critically ill adult patients across GICU, LITU and the iMobile (critical care outreach) service, ensuring safe, effective and evidence-based management.

Assess, diagnose and manage patients with complex multi-organ failure, critical illness and acute deterioration requiring intensive care support.

Lead daily multidisciplinary ward rounds and contribute to the development, review and implementation of individualised treatment plans.

Deliver timely senior decision-making regarding admission to, discharge from and transfer between critical care services.

Provide specialist critical care advice and support to inpatient, emergency and specialist teams across the Trust.

Support the assessment and management of deteriorating patients and second opinions through the iMobile service, facilitating early intervention and escalation of care where appropriate.

Contribute to consultant-delivered emergency and out-of-hours critical care services, including participation in the consultant on-call rota.

Support end-of-life care, treatment escalation planning and discussions with patients and families regarding goals of care and complex clinical decision-making.

Maintain accurate clinical documentation and ensure compliance with national standards, professional guidance and Trust policies relating to critical care practice.

Provide clinical supervision to resident doctors, ACCPs, nurses and AHPs.

Offer professional advice and support to multidisciplinary team members.

Continuing Professional Development and Revalidation

Maintain professional knowledge and clinical competence through participation in continuing professional development activities relevant to critical care medicine and associated specialist services.

Engage in annual appraisal processes and maintain a portfolio of evidence to support GMC revalidation requirements.

Maintain awareness of developments in intensive care medicine, liver critical care, patient safety and healthcare policy to support high-quality patient care.

Contribute to reflective practice and identify personal development objectives aligned to individual, departmental and organisational priorities.

Participate in mandatory training and statutory requirements necessary to maintain professional registration and clinical practice.

General

• The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• Knowledge and commitment to our values at King's:

Caring we put patients and their families first and show compassion and respect in every interaction with them, as well as with one another.

Collaborative across all of our hospitals and services, we work as one team with partners and our communities, to deliver the best possible outcomes.

Inclusive we celebrate diversity, listening to different voices and creating a culture where everyone feels they belong and can thrive.

Innovative we constantly seek new ideas and smarter ways of working to improve care, research and education.

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed

Safe Guarding

The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by;

• attending mandatory training on safeguarding children and adults
• familiarising themselves with the Trust's processes for reporting concerns
• reportingany safeguarding child or adult concerns appropriately

Infection Control Statement

The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.

The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.

These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Job description Job responsibilities The post is based on a 9:1 Direct Clinical Care (DCC) to Supporting Professional Activities (SPA) job plan. Further details regarding the allocation of Direct Clinical Care (DCC) Programmed Activities and an indicative job plan can be provided upon request. Clinical Responsibilities Provide consultant-led clinical care for critically ill adult patients across GICU, LITU and the iMobile (critical care outreach) service, ensuring safe, effective and evidence-based management. Assess, diagnose and manage patients with complex multi-organ failure, critical illness and acute deterioration requiring intensive care support. Lead daily multidisciplinary ward rounds and contribute to the development, review and implementation of individualised treatment plans. Deliver timely senior decision-making regarding admission to, discharge from and transfer between critical care services. Provide specialist critical care advice and support to inpatient, emergency and specialist teams across the Trust. Support the assessment and management of deteriorating patients and second opinions through the iMobile service, facilitating early intervention and escalation of care where appropriate. Contribute to consultant-delivered emergency and out-of-hours critical care services, including participation in the consultant on-call rota. Support end-of-life care, treatment escalation planning and discussions with patients and families regarding goals of care and complex clinical decision-making. Maintain accurate clinical documentation and ensure compliance with national standards, professional guidance and Trust policies relating to critical care practice. Provide clinical supervision to resident doctors, ACCPs, nurses and AHPs. Offer professional advice and support to multidisciplinary team members. Continuing Professional Development and Revalidation Maintain professional knowledge and clinical competence through participation in continuing professional development activities relevant to critical care medicine and associated specialist services. Engage in annual appraisal processes and maintain a portfolio of evidence to support GMC revalidation requirements. Maintain awareness of developments in intensive care medicine, liver critical care, patient safety and healthcare policy to support high-quality patient care. Contribute to reflective practice and identify personal development objectives aligned to individual, departmental and organisational priorities. Participate in mandatory training and statutory requirements necessary to maintain professional registration and clinical practice. General The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. Knowledge and commitment to our values at King's: Caring we put patients and their families first and show compassion and respect in every interaction with them, as well as with one another. Collaborative across all of our hospitals and services, we work as one team with partners and our communities, to deliver the best possible outcomes. Inclusive we celebrate diversity, listening to different voices and creating a culture where everyone feels they belong and can thrive. Innovative we constantly seek new ideas and smarter ways of working to improve care, research and education. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed Safe Guarding The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by; attending mandatory training on safeguarding children and adults familiarising themselves with the Trust's processes for reporting concerns reportingany safeguarding child or adult concerns appropriately Infection Control Statement The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas. The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Person Specification

Qualifications

Essential

• Registerable medical qualification
• FFICM or equivalent e.g. EDIC

Desirable

• FRCA, MRCP, MRCEM or equivalent
• Other higher degree or diploma (e.g., MD, PhD, MSc)

Registration

Essential

• Full Registration with GMC
• Name on GMC Specialist Register on date of taking up appointment

Training and Experience

Essential

• Wide experience in all aspects of Critical Care (including the management of polytrauma, acute neurology, neurosurgical cardiothoracic and haematological emergencies)
• Practical skill set as appropriate for Critical Care medicine (bronchoscopy, tracheostomy, echocardiography etc.)
• Extended experience (> 12 months) in advanced Liver critical care and Liver Transplantation
• ALS accredited

Desirable

• Liver critical care fellowship
• ATLS or APLS accredited.
• Management of Difficult Airway.
• Anaesthesia in remote environments
• FUSIC and FICE accredited
• Experience with obstetric emergencies
• Experience of transfer medicine
• Experience with Adolescent medicine

Management and Leadership

Essential

• Able to demonstrate leadership capability within multi-disciplinary teams

Desirable

• Management course and/or qualification
• Experience of development of clinical guidelines

Audit and Quality Improvement

Essential

• Thorough understanding of principles of medical audit and quality improvement.
• Must have undertaken and completed and supervised audit projects and able to demonstrate ability to lead change.

Desirable

• Audit/QI Publications
• Organisation of Audit/Journal Clubs and Morbidity & Mortality Meetings.

Research and Publications

Essential

• Experience of conducting or supporting clinical research.
• Publication of relevant review articles or case reports

Desirable

• Evidence of research in liver disease, liver critical care or liver transplantation
• Post graduate formal research qualification
• Evidence of research involving large data or artificial intelligence

Job specific criteria

Essential

• This locum is a vacant post and requires the applicant to be able to start by October 2026 or sooner

Person Specification Qualifications Essential Registerable medical qualification FFICM or equivalent e.g. EDIC Desirable FRCA, MRCP, MRCEM or equivalent Other higher degree or diploma (e.g., MD, PhD, MSc) Registration Essential Full Registration with GMC Name on GMC Specialist Register on date of taking up appointment Training and Experience Essential Wide experience in all aspects of Critical Care (including the management of polytrauma, acute neurology, neurosurgical cardiothoracic and haematological emergencies) Practical skill set as appropriate for Critical Care medicine (bronchoscopy, tracheostomy, echocardiography etc.) Extended experience (> 12 months) in advanced Liver critical care and Liver Transplantation ALS accredited Desirable Liver critical care fellowship ATLS or APLS accredited. Management of Difficult Airway. Anaesthesia in remote environments FUSIC and FICE accredited Experience with obstetric emergencies Experience of transfer medicine Experience with Adolescent medicine Management and Leadership Essential Able to demonstrate leadership capability within multi-disciplinary teams Desirable Management course and/or qualification Experience of development of clinical guidelines Audit and Quality Improvement Essential Thorough understanding of principles of medical audit and quality improvement. Must have undertaken and completed and supervised audit projects and able to demonstrate ability to lead change. Desirable Audit/QI Publications Organisation of Audit/Journal Clubs and Morbidity & Mortality Meetings. Research and Publications Essential Experience of conducting or supporting clinical research. Publication of relevant review articles or case reports Desirable Evidence of research in liver disease, liver critical care or liver transplantation Post graduate formal research qualification Evidence of research involving large data or artificial intelligence Job specific criteria Essential This locum is a vacant post and requires the applicant to be able to start by October 2026 or sooner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Denmark Hill

London

SE5 9RS

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Denmark Hill

London

SE5 9RS

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job summary

Suffolk GP Federation are excited to announce an excellent opportunity for a Lead Practice Nurse to join our dynamic team. In this role, you will play a pivotal part in delivering high-quality patient care whilst leading and supporting our dedicated primary care nursing team.This is a full time role, 37.5 hours per week, Monday Friday based across the Unity sites: Haverhill, Long Melford, Lavenham and Glemsford. Travel between sites will be necessary.

We're looking for someone with a passion for healthcare, strong general practice experience, and the ability to inspire and guide the team to excellence.

It is a chance to make a real impact in a supportive and collaborative environment working across our four sites and clinical Hub. If you're looking for a role where you can thrive professionally, make a difference, and lead a team, we'd love to hear from you!

Main duties of the job

• You will lead, manage and deliver a range of practice nursing services and be accountable for the nursing team on a day-to-day basis
• You will foster a learning environment, supporting the training and development of the nursing team
• You will lead on ensuring the nursing services are compliant with CQC and other regulatory authoritys requirements
• You will champion and lead quality improvement initiatives within the nursing service

We will make sure you are fully inducted. Its important to us that you feel safe and supported in your role.

About us

The Unity Practice is run by Suffolk GP Federation CIC, a not-for-profit community interest company.

What we can offer you:

• Innovative teams who strive in forward thinking, with a voice that is heard
• A visible and supportive management team, with operational support that get it
• Excellent IT teams & support giving us first class equipment and no wait responses
• A commitment to personal development, training and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• Blue light card employer Access to the discount service with thousands of discounts online and on the high street

Job summary

Please note that this role is advertised on behalf of Atlas BFW Management Ltd (Atlas), a wholly-owned subsidiary of Blackpool Teaching Hospitals NHS Foundation Trust and as such, successful applicant(s) will be on Atlas Terms and Conditions. For further information about Atlas, please visit: www.bfwml.co.uk

The Estates Shift Team is responsible for providing 24-hour on-site emergency cover and a comprehensive electrical and mechanical engineering, and building maintenance service, to the plant and equipment on the Blackpool Victoria Hospital Site. This will involve working with trade groups and contractors' staff to provide a professional, efficient and cost-effective maintenance, repair and installation service, which is responsive to the user's needs and will involve the planning and organising of maintenance activities. Out of normal working hours the Estates Shift Team has sole responsibility for ensuring that all departments essential services are maintained at all times, or an Estates Manager informed. These services include: Electricity, Steam, Heating and Domestic Hot and Cold water, Piped Medical Gas and Vacuum, Air Conditioning and Drainage. The Estates Shift Team also provides a 24-hour emergency response to any incident and carries out duties of all trades, including: Mechanical, Electrical, Plumbing, Joinery and building.

The Estates Shift Team also provides a first line emergency response (out of normal hours) to all Estates functions and emergencies.

Main duties of the job

The post holder will provide an effective and efficient maintenance repair service to a high quality on the full range of building fabric, electrical and mechanical engineering and electro medical services, plant and equipment to the above stated properties within their trade discipline and other disciplines within their capability and will involve maintenance of complex systems and the use of fine instrumentation and equipment. (e.g. Steam raising plant, Boilers, Heating and Domestic Hot Water (DHW) systems, air conditioning systems, building management systems, Low Voltage (LV) systems, switch rooms and emergency generators. Fire, security, medical gas and vacuum systems and all other alarm systems. Medical plant and equipment, lifts, heat exchangers, catering equipment, plant and equipment contained within the mortuary, operating theatres, and other hospital fixed plant and equipment.)

About us

As experts in healthcare facilities and property management, we deliver fully-managed healthcare facilities services and property management solutions to clients throughout Blackpool, Fylde, Wyre and North Lancashire.

Our teams ensure our clients' properties and amenities provide the best environment for their customers, patients, staff and visitors.

As a wholly owned subsidiary of Blackpool Teaching Hospitals NHS Foundation Trust, we support the Trust's frontline clinical services and assist with the delivery of patient care, through our service provision.

Our profits are used to help grow our business, whilst providing additional employment, training and development opportunities for local people.

Visit: bfwml.co.uk for further information.

Job summary

Old Road Medical Practice has a fantastic opportunity for an experienced practice nurse to join our team for a 6 month maternity cover contract. Hours to be discussed in interview.

Our dedicated team offers a wide range of services, including long-term condition management, annual health reviews, wound care, and same-day appointments for urgent health concerns. We are committed to supporting patients health and wellbeing at every stage of life, providing compassionate, professional care close to home.

Main duties of the job

• Undertaking health assessments, administering medication and treatments, and performing diagnostic tests.
• Providing and evaluating a range of health interventions to ensure that patients health and social care needs are met.
• General health and well-being promotion as well as creating individual, person-centred plans for patients with, or at risk of, a long term condition.
• Managing and treating long-term conditions, in line with national and local policies and the practice needs.
• Reviewing medication for therapeutic effectiveness, in accordance with evidence-based practice as well as national and practice protocols; working with patients to support their adherence to prescribed treatments.
• Prioritising health problems and intervening appropriately, to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Supporting and managing the health needs of women presenting for sexual health and contraception, and cervical cytology consultations.
• Implementing, and participating in, vaccination and immunisation programmes for both adults and children, including patients travelling abroad.
• Meeting the needs of patients presenting for opportunistic wound care.
• Hypertension review and management.
• Running asthma, COPD and diabetes clinics and reviews.

About us

Old Road Surgery, with practices in Clacton-on-Sea and St Osyth, is proud to provide high-quality, patient-centred healthcare to more than 9,000 local residents.

We offer:

• NHS pension scheme: includes family benefits, ill health benefits, 20% employer contribution
• Proper pay
• Eye-care vouchers
• Health service discounts
• Annual leave: To be discussed in interview
• Enhanced maternity & paternity terms

Job summary

Radiographer (Bank) Cambridge Hospital | Radiology | Ad hoc | Part time Up to £23.00 per hour depending on experience

Main duties of the job

As a Radiographer you will: Perform highquality diagnostic radiographic examinations in accordance with IR(ME)R, departmental protocols, and professional guidelines. Rotate across imaging areas including: General Radiography, Mobile Imaging, Fluoroscopy, Theatres and CT. Adjust imaging techniques to meet the clinical and individual needs of patients. Maintain accurate clinical records using RIS/PACS Contribute to outofhours, weekend, and oncall rotas as required.

About us

Nuffield Health Cambridge Hospital Our state-of-the-art hospital, is central Cambridge's premium private hospital, boasting an Outstanding CQC score and offer a full range of medical and surgical specialties. With expertise in Cancer care and Cancer surgery, Orthopaedic surgery (including robotic surgery), Neurosurgery, Cardiology as well as specialist Paediatric services. Backed by the latest diagnostic imaging facilities including wide bore MRI and CT scanning, we offer immediate assessment and expert diagnosis. Hospital facilities include 3 state of the art digital theatres, 32 beds, Surgical Day Case theatre/endoscopy suite, Surgical Day PODs, private consultation rooms, close monitoring units, Chemotherapy suite, on-site registered pharmacy, Diagnostic scanning unit and a Pathology laboratory.

Job summary

About You

Are you a qualified PWP looking for a new challenge? Are you ready to demonstrate your passion, enthusiasm and clinical expertise and join a service who supports and invests in you?

Would you like to work with HPFT to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on...

Mid Essex Talking Therapies are hiring for QUALIFIED PWPs to join our team!

Please note, this vacancy may close early once the required number of applications have been received

Please note that HPFT is contracted to provide the Mid Essex Talking Therapies service until 31 March 2027, after which a different provider will assume responsibility for delivering the service. This advertised job role is a permanent position and the role itself is expected to continue beyond this date. Any transfer of staff to the incoming provider would be subject to the applicable TUPE regulations and formal consultation processes.

Main duties of the job

Should I Apply?

If you feel you meet the following criteria then we would like to hear from you:

• A qualified Psychological Wellbeing Practitioner
• Registered with the BABCP/BPS (or can provide evidence of application)
• Significant experience of working with people with mental health difficulties in a healthcare setting
• A commitment to equal opportunities
• Ability and access to an independent means of transport for business use

Where Will I Be Based?

You will be based in Braintree, Essex and will be part of an experienced and supportive team. This post is a hybrid-working role and there would be an expectation for the post holder to attend the office at least 2 days a week.

We are hoping to recruit a diverse cohort with a wide range of backgrounds and experiences.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Job summary

An exciting opportunity has arisen for a qualified and motivated Pharmacy Technician to join Stevenage Healthcare, working primarily from King George Surgery, Stevenage, as part of the Stevenage South Primary Care Network (SSPCN). This role is offered on a part-time basis for 30 hours per week working across 4 days.This is a practice-based role where you will become an integral member of the wider multidisciplinary team, supporting clinicians and patients to ensure the safe, effective and cost-efficient use of medicines. You will work closely with GPs, Clinical Pharmacists, nursing teams, community pharmacies and secondary care colleagues to improve medicines optimisation and enhance patient outcomes.The successful candidate will play a key role in supporting prescribing processes, medication safety initiatives, medicines reconciliation, repeat prescribing systems and responding to medication-related queries. You will also contribute to quality improvement projects, clinical audits and the development of robust prescribing procedures that support best practice and regulatory requirements. Whilst the role is primarily based at King George Surgery, there may be occasional requirements to support wider PCN initiatives and services across Stevenage South Primary Care Network. You will support the delivery of high-quality medicines management services and work collaboratively with the practice and pharmacy teams to ensure patients receive safe and effective care.

Main duties of the job

• Managing medication queries from patients, GPs and other healthcare professionals.
• Supporting medicines optimisation activities across the practice.
• Processing and supporting repeat prescribing systems, including Electronic Repeat Dispensing (eRD).
• Undertaking medicines reconciliation following hospital discharge and outpatient appointments.
• Supporting medication reviews and high-risk medication monitoring programmes.
• Assisting with medicines safety initiatives, including MHRA and National Patient Safety Alerts.
• Helping to identify and reduce medicines waste whilst promoting cost-effective prescribing.
• Supporting prescribing audits, quality improvement projects and CQC compliance activities.
• Maintaining accurate patient records and ensuring prescribing-related documentation is updated appropriately.
• Developing effective working relationships with community pharmacies, hospital pharmacy teams and other healthcare providers to improve continuity of care.
• Assisting with the development and review of prescribing protocols, policies and standard operating procedures.
• Supporting clinicians and practice staff with medicines-related advice within your scope of practice.

About us

Stevenage Healthcare/Stevenage South PCN is made up of local practices who are commissioned to work together to provide a range of healthcare services to a population of 60,000 patients across Stevenage. The core network practices include Bedwell Medical Centre, King George and Manor House Surgery, Knebworth & Marymead Medical Practice and Shephall Health Centre, however other practices may join the PCN in the future. The PCN is governed by a PCN board, with representatives from each practice, who provide oversight of the service and approval for strategy and future PCN plans and objectives. SSPCN have a fantastic work ethic and strongly believe in supportive teamwork.

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£35,000 to £38,000 a year - depending on experience/qualifications

Contract

Permanent

Working pattern

Part-time

Reference number

29806-1

Job locations

Shephall Health Centre

Ridlins End

Stevenage

Herts

SG2 9QZ

United Kingdom

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• Current GPhC registration as a Pharmacy Technician.
• NVQ Level 3 in Pharmacy Services (or equivalent recognised qualification).

Experience

Essential

• Strong understanding of medicines management and prescribing processes.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work independently.
• Good IT skills and confidence using clinical systems and Microsoft Office applications.
• Commitment to continuous professional development and learning.
• Full UK driving licence and access to a vehicle.

Desirable

• Experience working within a GP practice, Primary Care Network or other primary care setting.
• Experience using SystmOne or other GP clinical systems.
• Completion of, or willingness to undertake, the Primary Care Pharmacy Education Pathway (PCPEP).
• Experience supporting medicines optimisation, prescribing audits or quality improvement initiatives.

Person Specification Qualifications Essential Current GPhC registration as a Pharmacy Technician. NVQ Level 3 in Pharmacy Services (or equivalent recognised qualification). Experience Essential Strong understanding of medicines management and prescribing processes. Excellent communication and interpersonal skills. Ability to prioritise workload and work independently. Good IT skills and confidence using clinical systems and Microsoft Office applications. Commitment to continuous professional development and learning. Full UK driving licence and access to a vehicle. Desirable Experience working within a GP practice, Primary Care Network or other primary care setting. Experience using SystmOne or other GP clinical systems. Completion of, or willingness to undertake, the Primary Care Pharmacy Education Pathway (PCPEP). Experience supporting medicines optimisation, prescribing audits or quality improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

Shephall Health Centre

Ridlins End

Stevenage

Herts

SG2 9QZ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Shephall Health Centre

Ridlins End

Stevenage

Herts

SG2 9QZ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job summary

This is a replacement fixed term 12 month post in the Urology Department at Leighton Hospital.

It is a great opportunity for an enthusiastic individual to join a well-established team and to contribute to the excellent reputation of the service. It is expected that the successful applicant will have experience in the urology specialty as they will be expected to undertake outpatient clinics, flexible cystoscopy sessions, and theatre sessions for basic procedures independently or with some supervision initially. This post is a full-time post and will include an on-call commitment for the Urology Service. The Specialty Doctor will be expected to work flexibly to ensure smooth running of the Department and emergency service.

Applicants must have full registration with the GMC including a License to Practice.

Please note that this vacancy may close early if a high volume of applications is reached.

Main duties of the job

CLINICAL RESPONSIBILITIES

• To undertake ward rounds
• To operate under both general and local anaesthetic
• To undertake outpatient clinics seeing both old and new patients
• To participate in the teaching of junior doctors, medical students and members of the nursing profession
• In addition, he/she will be expected to take responsibility for, initiate and take an active part in the research projects relating to the working of the Urology Department
• To undertake audit and CME
• To participate in the Urology emergency on call rota
• To undertake administration work of the Department and be expected to dictate summary records on patients
• So far as is consistent with the proper discharge of the above duties the post holder undertakes to deputise from time to time for absent colleagues
• The post holder undertakes exceptionally to perform additional duties in the case of emergencies and unforeseen circumstances
• The post holder undertakes exceptionally to be available for such irregular commitments outside normally rostered duties as are essential for continuity of patient care

About us

Mid Cheshire Hospitals provides comprehensive hospital and community services for Cheshire and Chester. Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care.Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.As part of the national New Hospital Programme, we're reimagining Leighton Hospital, transforming healthcare delivery for a Healthier Future. Learn more on ourHealthier Futures website.

With a new hospital on the horizon and ongoing digital developments, we are transforming how care is delivered across our 24/7 services. This requires colleagues to be flexible, adaptable and open to evolving roles and ways of working. In return, we are committed to supporting flexible working wherever possible, recognising the importance of wellbeing and individual needs. We also remain dedicated to supporting our staff to develop and thrive.

Guided by our values of putting people first, striving for more, respecting everyone and working together, we look ahead to a bright future and welcome applicants who want to make a difference and help shape what lies ahead.

Details

Date posted

09 September 2026

Pay scheme

Hospital medical and dental staff

Grade

Specialty Doctor

Salary

£63,696 to £102,689 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

412-S&C-8242638

Job locations

Leighton Hospital

Crewe

CW1 4QJ

United Kingdom

Job description

Job responsibilities

Please see the job description for full details of the main responsibilities and any further information.

Job description Job responsibilities Please see the job description for full details of the main responsibilities and any further information.

Person Specification

Qualifications

Essential

• Full GMC Registration with a Licence to Practise
• MRCPCH

Experience

Essential

• At least to CMT level with evidence of appropriate practical procedures
• Six months ST3+ NHS experience
• Up to date NLS and APLS/EPLS
• Hold certificate of completion of specialist training/ hold or ready to apply to GMC for addition to specialist register in paediatrics

Ability

Essential

• Communication, interpersonal and negotiation skills
• Good presentation skills
• Demonstrates leadership skills
• Demonstrates team building skills
• Evidence of clinical presentation
• Ability to communicate effectively in English

Desirable

• Project management experience
• Change management experience

Audit and Research

Essential

• Understands the need for and appreciates the role of audit in clinical practice

Desirable

• Participation in audit and research

Teaching and Education

Essential

• Must be willing to act as a role model.
• A listening, learning and leading approach.
• A commitment to work together to create the best outcomes
• Evidence of recent professional development

Other

Essential

• Occupational Health cleared to perform the duties of the role.
• Ability to perform a wide range of duties according to the Job Description.

Person Specification Qualifications Essential Full GMC Registration with a Licence to Practise MRCPCH Experience Essential At least to CMT level with evidence of appropriate practical procedures Six months ST3+ NHS experience Up to date NLS and APLS/EPLS Hold certificate of completion of specialist training/ hold or ready to apply to GMC for addition to specialist register in paediatrics Ability Essential Communication, interpersonal and negotiation skills Good presentation skills Demonstrates leadership skills Demonstrates team building skills Evidence of clinical presentation Ability to communicate effectively in English Desirable Project management experience Change management experience Audit and Research Essential Understands the need for and appreciates the role of audit in clinical practice Desirable Participation in audit and research Teaching and Education Essential Must be willing to act as a role model. A listening, learning and leading approach. A commitment to work together to create the best outcomes Evidence of recent professional development Other Essential Occupational Health cleared to perform the duties of the role. Ability to perform a wide range of duties according to the Job Description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job summary

The Adult Community Rehabilitation Team provides rehabilitation for adults aged 18+ across City and Hackney. We deliver high-quality, person-centred care that supports people to maximise independence, achieve meaningful goals and improve their quality of life within their local communities.

We are seeking an experienced and motivated Band 7 Physiotherapist to join our Physical Conditions pathway. The role offers the opportunity to provide specialist assessment, treatment and rehabilitation for adults with complex physical health conditions.

Working closely with Band 7 colleagues and the wider multidisciplinary team, you will provide clinical leadership, contribute to service improvement and quality improvement initiatives, and support the development of innovative rehabilitation pathways. You will also supervise junior staff and students and work with service leads.

Applicants should have substantial community rehabilitation experience, excellent clinical and communication skills, experience of multidisciplinary working, strong leadership qualities and a passion for delivering high-quality patient care.

In return, we offer flexible working, excellent supervision, CPD opportunities and a supportive team environment. If you are passionate about community rehabilitation and making a real difference, we would love to hear from you.

Main duties of the job

o Senior member of the specialist interdisciplinary Adult Community Rehabilitation Team which includes Occupational Therapy, Physiotherapy, Psychology, Rehabilitation Assistants and administrators support the team. The team works with clients aged 16 onwards with complex physical disabilities (including palliative, HIV and clients with mental health issues).

o Lead, manage and co-ordinate the provision of the Physiotherapy service within the Adult Community Rehabilitation Team.

o Undertake highly specialist physiotherapy assessment and intervention as an autonomous practitioner.

o The post holder will be working in a challenging socioeconomic environment involving clients who have highly complex social problems and those from culturally diverse backgrounds.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job summary

The Children's Integrated Speech and Language Therapy Service for Hackney and the City is a unique partnership between health and education and has grown into a large dynamic team that delivers innovative models of working. It is a welcoming, fun and supportive place to work. With well-established clinical supervision and access to CPD it is a great place to make the move and become a Specialist Speech and Language Therapist.

This post is part of our service to Special Schools, Complex Needs and Autistic children.

The current allocation for this specialist speech and language therapist post is:

• Ickburgh Special School
• Complex Needs Specialist Support (communication, AAC and dysphagia)

As a specialist speech and language therapist, in the future you may work across sessions in:

• Specialist Settings
• As well as some mainstream schools (most often with autistic and complex children).

It is an excellent chance to be part of an exciting and growing SaLT network within this clinical area raising awareness of SLCN and providing holistic, relevant and functional support to children, and the professionals around them. Preferences will be discussed at interview, and the exact combination of the post will be dependent on interest, experience and service need.

Main duties of the job

The sessions will as part of the Complex Needs, Autism and Special Schools service. In special schools this will be with primary and / or secondary/post-16 age students. Main duties across special schools and Complex specialist support include:

• Provide specialist assessment, diagnosis and intervention for children and young people with dysphagia, speech, language and communication needs across community, education and specialist settings.
• Work collaboratively with families, schools, nurseries and a multidisciplinary team to deliver integrated care and empower others to support children's communication and feeding needs.Lead and contribute to multidisciplinary planning and management of complex cases, ensuring high-quality, evidence-based practice.
• Support the development of the wider workforce through supervision, joint working, training and clinical education of therapists, assistants, volunteers and students.
• Build strong partnerships with parents and carers, ensuring they are fully informed, involved and equipped with strategies to support their child.
• Contribute to service development by identifying emerging needs, advising senior clinicians and managers, and supporting continuous improvement of specialist children's speech and language therapy services.

We embrace flexible working and will consider applicants who wish to work part-time. If at all interested we strongly suggest that you call or email to discuss these posts.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£47,951 to £56,863 a year pro rata p.a. inc.

Contract

Permanent

Working pattern

Full-time, Part-time, Term time hours

Reference number

293-CCS-0942

Job locations

Homerton Healthcare NHS Foundation Trust

6 Orsman Road

London

N1 5RA

United Kingdom

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education / Qualifications

Essential

• Recognised Speech and Language Therapy Degree Qualification or equivalent (Post-Graduate Diploma or MSc in Speech and Language therapy leading to registration with HCPC)
• Health and Care Professions Council - Licence to Practice
• Successful completion of short courses related to specialism
• Post basic of Intermediate dysphagia qualification or equivalent clinical experience

Desirable

• Clinical supervisors course for staff and students
• Registered Member of Royal College of Speech and Language Therapist
• Infant feeding course or equivalent

Other Requirements

Essential

• Understanding of the Trust values
• Commitment to equal opportunities
• Ability and willingness to travel round the borough
• Passion for the clinical area

Experience

Essential

• Post-graduate experience in relevant specialist area
• Evidence of having received mentoring support in the relevant specialist area
• Experience of providing clinical supervision to SaLT students
• Experience of instigating and managing change

Desirable

• Other relevant experience (eg personal experience of children, previous experience of working with children and /or people with other disabilities)

Skills/ Abilities

Essential

• Excellent interpersonal skills - including observation, listening, tact, and empathy
• Ability to work collaboratively as part of a team, including with children, parents, other professionals and colleagues
• Ability to share sensitive and complex information with families and professionals.
• Good auditory discrimination skills and ability to transcribe speech phonetically
• Well developed negotiation, problem solving & conflict resolution skills
• Able to adapt to a range of clinical areas, and to seek advice appropriately
• Good level of computer literacy e.g. able to use MS Office including Outlook, Powerpoint & Excel
• Able to contribute to project work associate with developing and evaluating new service areas
• Able to work independently e.g. if line manager / supervisor off site
• Able to plan assessments and interventions, including use and interpretation of a range of assessment tools
• Good organisational and prioritisation skills
• Established skills with managing less complex dysphagia
• Ability to assess the AAC needs of children/young people and provide appropriate intervention

Desirable

• Speaker of a relevant community language
• Able to manage more complex dysphagia

Knowledge

Essential

• Understanding of the roles of other professionals
• Well established knowledge of assessment tools relevant to the client group.
• Knowledge of standards of record keeping and confidentiality issues
• Understanding of the principles of clinical governance /audit
• Well established knowledge of national policies and procedures (relevant to the specialist client group)
• Well established knowledge of a range of assessment and appropriate therapeutic interventions for children with dysphagia and/or complex needs, and an ability to compare and contrast relative benefits

Person Specification Education / Qualifications Essential Recognised Speech and Language Therapy Degree Qualification or equivalent (Post-Graduate Diploma or MSc in Speech and Language therapy leading to registration with HCPC) Health and Care Professions Council - Licence to Practice Successful completion of short courses related to specialism Post basic of Intermediate dysphagia qualification or equivalent clinical experience Desirable Clinical supervisors course for staff and students Registered Member of Royal College of Speech and Language Therapist Infant feeding course or equivalent Other Requirements Essential Understanding of the Trust values Commitment to equal opportunities Ability and willingness to travel round the borough Passion for the clinical area Experience Essential Post-graduate experience in relevant specialist area Evidence of having received mentoring support in the relevant specialist area Experience of providing clinical supervision to SaLT students Experience of instigating and managing change Desirable Other relevant experience (eg personal experience of children, previous experience of working with children and /or people with other disabilities) Skills/ Abilities Essential Excellent interpersonal skills - including observation, listening, tact, and empathy Ability to work collaboratively as part of a team, including with children, parents, other professionals and colleagues Ability to share sensitive and complex information with families and professionals. Good auditory discrimination skills and ability to transcribe speech phonetically Well developed negotiation, problem solving & conflict resolution skills Able to adapt to a range of clinical areas, and to seek advice appropriately Good level of computer literacy e.g. able to use MS Office including Outlook, Powerpoint & Excel Able to contribute to project work associate with developing and evaluating new service areas Able to work independently e.g. if line manager / supervisor off site Able to plan assessments and interventions, including use and interpretation of a range of assessment tools Good organisational and prioritisation skills Established skills with managing less complex dysphagia Ability to assess the AAC needs of children/young people and provide appropriate intervention Desirable Speaker of a relevant community language Able to manage more complex dysphagia Knowledge Essential Understanding of the roles of other professionals Well established knowledge of assessment tools relevant to the client group. Knowledge of standards of record keeping and confidentiality issues Understanding of the principles of clinical governance /audit Well established knowledge of national policies and procedures (relevant to the specialist client group) Well established knowledge of a range of assessment and appropriate therapeutic interventions for children with dysphagia and/or complex needs, and an ability to compare and contrast relative benefits

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Healthcare NHS Foundation Trust

6 Orsman Road

London

N1 5RA

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Healthcare NHS Foundation Trust

6 Orsman Road

London

N1 5RA

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Job summary

This is a unique opportunity to join the Children's Integrated Speech and Language Therapy Service for Hackney and the City, a collaborative health and education partnership delivering high-quality, family-centred care. Working within a skilled multidisciplinary team, you will support babies, children and young people with complex communication, developmental and feeding needs across hospital and community settings.

The role offers a varied caseload across Homerton Hospital's Level 3 Neonatal Unit, the Starlight Paediatric Ward, and community early years services. You will use your specialist skills to assess, diagnose and deliver interventions for premature infants, children with complex disabilities, autism, learning disabilities and dysphagia, while working closely with families and professionals to achieve the best possible outcomes.

You will be part of a supportive, forward-thinking service that values collaboration, innovation and clinical excellence. This rewarding role provides excellent opportunities to develop and broaden your expertise across both acute and community settings, including specialist experience in neonatology, paediatrics, complex needs and dysphagia, while making a lasting difference to the lives of children and families from diverse communities.

Main duties of the job

• Deliver specialist assessment, intervention and management for babies, children and young people with dysphagia, speech, language and communication needs across hospital, community, home and educational settings.
• Work collaboratively with families, multidisciplinary professionals and hospital staff to provide high-quality, family-integrated care and support positive outcomes.
• Empower parents, carers and staff through training, advice and strategies that enable them to support children's eating, drinking and communication needs.
• Contribute to the development of less experienced colleagues through joint working, supervision, student education and support for assistants and volunteers.
• Work as part of a specialist team managing complex needs, helping to ensure safe, evidence-based and effective service delivery.
• Support service development by working with Clinical Leads and Service Managers to identify emerging needs, pressures and opportunities for improvement.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job summary

We are looking to recruit aPatient Pathway Coordinator to join our Patient Administration Team, supporting the delivery of safe, timely, and efficient elective care pathways.

The Patient Pathway Coordinator is responsible for managing and tracking patient pathways to ensure timely progression through care in line with Referral to Treatment (RTT) standards and national targets. The role supports the delivery of a safe, efficient, and patient-focused service across specialties.

You will work closely with Service Managers, Clinical Teams, and Operational Managers to support the effective management of patient pathways and ensure patients are treated within national waiting time standards. The role requires flexibility, strong organisational skills, and the ability to work efficiently within a fast-paced, high-volume environment, contributing to the delivery of a responsive and patient-focused service.

**Please note that this vacancy may close earlier than the advertised closing date due to the high volume of applications received.**

*** THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application. ***

Main duties of the job

Key requirements include:

• Strong working knowledge of RTT rules, admitted pathways, and Patient Tracking Lists (PTL)
• Experience of bookings admitted and NON Admitted
• Experience of systems, ERS , Cerner , PTL Validation Tool
• Ability to prioritise and manage workload effectively, including inboxes and competing tasks
• Excellent communication skills, with the confidence to liaise with clinicians and services
• A proactive approach to identifying and resolving pathway risks and potential breaches

This role is ideal for someone who is highly organised, patient-focused, and committed to supporting high-quality patient care through effective pathway management.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year pro rata p.a. inc.

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

293-CSEP-0692-C

Job locations

Orsman Road

6 Orsman Road

Haggerston, London

N1 5QJ

United Kingdom

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education/ Qualifications

Essential

• A Level or equivalent
• NVQ level 3 or equivalent experience

Skills/Abilities

Essential

• Able to work as part of a team
• Able to confidently deal with the public and manage a range of patient calls
• Able to organise own workload & Able to work under pressure and in stressful situations
• Excellent verbal communication skills and telephone manner & Good written communication skills
• Computer literate with good keyboard skills

Desirable

• Willingness to continue personal development and training

Experience

Essential

• Experience of working with the public
• Experience of data collection and data entry
• Experience of working in administration/customer service
• Experience of working as part of a team
• Experience of improving performance
• Experience of supervising others

Desirable

• Experience of using hospital administration electronic patient record systems
• Experience of Microsoft Packages (Excel
• Experience of working in a contact center
• Knowledge of eRS system

Knowledge

Essential

• Knowledge/understanding of patient confidentiality
• Knowledge/understanding of the need for accurate data

Desirable

• Awareness of good customer care standards

Other Requirements

Essential

• Work flexibly as required
• Awareness of Equal Opportunities
• Committed to delivering patient-centred services
• Caring attitude
• Highly motivated
• Commitment to staff rotation
• Demonstrate an understanding of Trust values

Person Specification Education/ Qualifications Essential A Level or equivalent NVQ level 3 or equivalent experience Skills/Abilities Essential Able to work as part of a team Able to confidently deal with the public and manage a range of patient calls Able to organise own workload & Able to work under pressure and in stressful situations Excellent verbal communication skills and telephone manner & Good written communication skills Computer literate with good keyboard skills Desirable Willingness to continue personal development and training Experience Essential Experience of working with the public Experience of data collection and data entry Experience of working in administration/customer service Experience of working as part of a team Experience of improving performance Experience of supervising others Desirable Experience of using hospital administration electronic patient record systems Experience of Microsoft Packages (Excel Experience of working in a contact center Knowledge of eRS system Knowledge Essential Knowledge/understanding of patient confidentiality Knowledge/understanding of the need for accurate data Desirable Awareness of good customer care standards Other Requirements Essential Work flexibly as required Awareness of Equal Opportunities Committed to delivering patient-centred services Caring attitude Highly motivated Commitment to staff rotation Demonstrate an understanding of Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Orsman Road

6 Orsman Road

Haggerston, London

N1 5QJ

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Orsman Road

6 Orsman Road

Haggerston, London

N1 5QJ

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen to join our vibrant Adult Community Nursing Service. Homerton Healthcare NHS Foundation Trust is an integrated community and acute trust providing high quality service to residents of City and Hackney borough.

We are seeking for an enthusiastic Band 5 to fill full time permanent post. Adult community Nursing Service is divided in 8 neighbourhood teams . Successful candidates will be asked to work within one of the neighbourhood team.*Please note - Applicants must hold current NMC registration*This advert may close early, subject to high application numbersWe welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) criteria, as applications that do not meet these requirements cannot be progressed.

Main duties of the job

- The post holder will practice within a multidisciplinary team and provide care to patients within their own home and community settings.

- Assessing, planning, implementing and evaluating their care needs under the supervision of Clinical Nurse Specialists, Practitioners and District Nurses.

- They will be responsible for delivering a high standard of holistic nursing care whilst promoting and maintaining health education and independence.

- The post holder will take responsibility for their own actions when delivering clinical care; maintaining competency and skill in line with role requirement.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job summary

Glenpark & Teams Medical Services has an exciting opportunity for an enthusiastic, experienced Practice Nurse to join our friendly and committed nursing team. The position is for up to 37.5 hpw - full time or part time considered - working across both of our sites in Dunston and Teams.

You will be joining a great team lead by an experienced ANP, working alongside a Nurse Practitioner, 2 Practice Nurses, 2 Nurse Associates, a Healthcare Assistant and 2 Phlebotomists. Regular mentoring sessions will be provided, along with support for both career and personal development within the role/team.

The Practice Nurse will work delivering person-centred long term condition management to our patients, and depending on experience and skills could also see patients with acute respiratory/minor illness following triage by the on-call team. You will work both independently and as part of a multi-disciplinary team, using expert clinical judgement and decision making to ensure safe and effective care.

We would welcome visits to discuss the role further and for you to meet the team. We would also be interested to hear of any skills you would wish to develop or bring to the team.

Interview date: Wednesday 14th October - from 5 pm

Main duties of the job

The Practice Nurse will work autonomously and as part of the wider team to deliver high-quality care, including:

• Management of long-term conditions, including diabetes, asthma, COPD and Ischaemic Heart Disease
• Providing follow-up and continuity of care for patients
• Delivering health promotion, preventative care, and self-management support
• Supporting the practice in achieving QOF targets and enhanced services
• Contributing to service development and quality improvement initiatives

The post holder will also support the practices commitment to Year of Care and personalised care planning, particularly for patients with long-term conditions.

About us

We are a GMS partnership with two practice sites, serving a list of approx. 15,000 patients.

Glenpark Medical Practice and Teams Medical Practice are both well established, high-achieving practices and are part of Gateshead Inner West PCN and consistently maintain a high QOF achievement.

The practice comprises 6 GP Partners and 7 salaried GPs, supported by the Practice Managers/Assistant Practice Manager. We have an established nursing team, and a highly skilled and responsive reception and administrative team.

As a practice, we support the nursing team throughout their professional development as well as also being a training practice for Doctors in Training and medical students. The practice holds a strong belief in the importance of continuous professional development as well as personal wellbeing.

The practice also specialises in substance misuse, provides a minor surgery service and LARC service.

We work closely with our PCN team comprising Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurse and Social Prescribing Link Workers.

We have close working relationships with our community colleagues and have an active Patient Participation Group.

Job summary

Our fast-paced Single Point of Access Hub, Care Coordination, located at the Science Park is seeking a Call Operator to be the first point of contact for Hospitals, GP Practices, Healthcare Professionals, Patients and Relatives/Carers.

The team handles a wide variety of calls, ranging from straightforward referrals to complex palliative care calls for patients at the end of life - making a real difference every day.

In this role, you will:

Provide a professional, efficient, and confidential service.

Liaise with a range of clinical staff via phone, in person, and in writing.

Maintain accurate electronic records, ensuring high quality data standards.

Work flexibly as part of a supportive team focused on meeting patient and referrer needs.

We are looking for someone with excellent communication skills, a keen eye for detail, and experience with Windows and Microsoft Office-based Software.

This role operates within a 24/7 service, including weekends and bank holidays, in a fast-paced, dynamic environment. Shifts are rotational and include the following:

• Early Morning: 06.00 - 14.00
• Standard Day: 08.00 - 16.00
• Mid-Late Day: 12.00 - 20.00
• Late Day: 14.00 - 22.00
• Night: 21.45 - 05.45 /22.00 - 06.00 /22.15 - 06.15

If you thrive in a fast-paced, varied environment and want to make an immediate impact, this is the role for you!

There are 2 positions - 37.5 hours fixed term and 22.5 hours permanent

Main duties of the job

The post holder provides a comprehensive, effective, accurate and timely service to GP's, hospital staff and other healthcare professionals, patients and their representatives.

The post holder will have strong communication skills, the ability to multi-task and prioritise with particular attention to detail. The post holder will provide a high quality experience ensuring the correct information is provided in the most efficient and effective way.

The post holder will work to high standards of customer service and be sensitive to the needs of each individual, responding to a wide range of needs, to ensure service user satisfaction.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job summary

We are looking to recruit a suitably experienced person to join our friendly but busy reception team to assist the Management team with maintaining patient services within the Practice. Also, to manage the reception team in their day to day duties

The position would be working 30 hours a week to include working on a Friday.

The person we are looking for needs to be flexible, accurate, a problem solver, organised, proactive and supportive and be able to work autonomously or within a team and preferably have leadership experience. A good knowledge of TPP SystmOne would be advantageous.

This position would suit someone already working in a similar role or possibly an individual with solid experience in an administrative/receptionist role in Primary Care who wishes to take their first step towards Practice Management.

For more information on what the role involves, please see the Job description.

The closing date for applications is Thursday 24th September 2026

Main duties of the job

The purpose of the role is to:

Provide and coordinate an efficient and confidential administrative support service to the Practice Manager.

To Lead in supporting patients by helping people to manage their needs through answering queries and ensuring that people have good quality written or verbal information to help them make choices about their care.

The individual will need to be a highly motivated and strong team worker who is able to work with initiative and minimal supervision with the ability to produce work to a high standard within tight deadlines.

The role will entail leading on specific projects as well as overseeing our reception team in a supervisory and supportive way, working closely with the Practice Manager to achieve key objectives.

About us

The Village Surgery is based in Talbot Village. It looks after around 8kK patients, including a large student population.

We are a small, friendly, supportive team.

We are proud to be part of North Bournemouth Primary Care Network.

We have car parking on site.

Our clinical system is TPP SystmOne

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£14.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3782-VS-JL-2026

Job locations

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Job description

Job responsibilities

Overview of position

To Support patients in ensuring they can access appropriate services. To manage the day-to-day activities of the reception area and team; being the first point of contact for any problems, absences. To provide support and assistance to the GPs and Nurses.

Patient Duties

Ensuring there is a point of contact in reception who can discuss any concerns patients may have and deal with the concerns if possible. Refer to the Deputy Practice Manager, if it cant be dealt with at the time, ensuring the patient is fully aware of his/her rights regarding the complaints process and their right to appeal/escalate any decision.

In the absence of our Carers lead, proactively identifying carers and work with them to support their personalised care requirements, ensuring they can access appropriate services

Help people to manage their needs, answering their queries and supporting them to make appointments.

Support the Reception team provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

Maintaining the areas of social media, ensuring up to date information for patient services and support is always aligned with national and local campaigns.

Management Duties

Compile and communicate reception staff rota.

Management and oversight of SystmConnect.

Monitor/manage holiday entitlement and commitment and ensure adequate cover is available at all times (including during periods of unexpected absence).

Responsible for the training and development of all reception staff.

Responsible for the recruitment of new reception staff alongside the management team; including, selection and interviewing.

Arrange/minute regular reception staff meetings

Point of contact for the GP Partners and Management team for all Reception issues.

Manage and resolve issues or problems within the reception team.

Effectively communicate any information or changes to the receptionist as required

Attend HODs meetings and communicate outcomes agreed at the meeting

Attend the PCN Reception Meetings, this is to share ideas across all 4 practices.

Ensure Reception have written protocols to assist them to carry out their duties

Be aware of all external services and ensuring that staff are signposting patients correctly

Responsible for validating and authorising reception staff overtime on TeamNet.

Supporting the Reception team in their duties where required and being able to carry out any receptionist duty in the event of sickness (see Reception job description).

Additional Duties

• Undertake fire warden duties on a rota basis or when necessary.
• Undertake any other reasonable request from GPs Partners or Practice Manager.
• As requested, and where within the scope and capability of the post holder, to cover absenteeism and assist with general day-to-day duties across the practice as appropriate and when required.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in working activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the quality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is no-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Job description Job responsibilities Overview of positionTo Support patients in ensuring they can access appropriate services. To manage the day-to-day activities of the reception area and team; being the first point of contact for any problems, absences. To provide support and assistance to the GPs and Nurses.Patient DutiesEnsuring there is a point of contact in reception who can discuss any concerns patients may have and deal with the concerns if possible. Refer to the Deputy Practice Manager, if it cant be dealt with at the time, ensuring the patient is fully aware of his/her rights regarding the complaints process and their right to appeal/escalate any decision.In the absence of our Carers lead, proactively identifying carers and work with them to support their personalised care requirements, ensuring they can access appropriate services Help people to manage their needs, answering their queries and supporting them to make appointments. Support the Reception team provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintaining the areas of social media, ensuring up to date information for patient services and support is always aligned with national and local campaigns.Management DutiesCompile and communicate reception staff rota.Management and oversight of SystmConnect.Monitor/manage holiday entitlement and commitment and ensure adequate cover is available at all times (including during periods of unexpected absence).Responsible for the training and development of all reception staff.Responsible for the recruitment of new reception staff alongside the management team; including, selection and interviewing.Arrange/minute regular reception staff meetingsPoint of contact for the GP Partners and Management team for all Reception issues.Manage and resolve issues or problems within the reception team.Effectively communicate any information or changes to the receptionist as requiredAttend HODs meetings and communicate outcomes agreed at the meetingAttend the PCN Reception Meetings, this is to share ideas across all 4 practices.Ensure Reception have written protocols to assist them to carry out their dutiesBe aware of all external services and ensuring that staff are signposting patients correctlyResponsible for validating and authorising reception staff overtime on TeamNet.Supporting the Reception team in their duties where required and being able to carry out any receptionist duty in the event of sickness (see Reception job description).Additional Duties Undertake fire warden duties on a rota basis or when necessary. Undertake any other reasonable request from GPs Partners or Practice Manager. As requested, and where within the scope and capability of the post holder, to cover absenteeism and assist with general day-to-day duties across the practice as appropriate and when required. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in working activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.Equality and Diversity:The post-holder will support the quality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is no-judgemental and respects their circumstances, feelings, priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.Communication:The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Person Specification

Personal Qualities

Essential

• Highly motivated and able to work without supervision. Able to organise and prioritise own and others workloads to changing and often tight deadlines
• Flexible and approachable team worker
• Able to maintain confidentiality and build trust
• Professional, calm and efficient manner
• Able to solve problems
• Commitment to ongoing professional development
• Good communicator (verbal and written) at all levels within the business

Experience

Essential

• Experience of administration in an office environment and liaising with management.
• Experience in dealing with external organisations and members of the public in a polite and confidential manner
• Experience of supervising staff.
• Significant administrative experience including initiating and maintaining office systems

Desirable

• Experience of using NHS software.
• NHS or recent practice experience

Skills/Knowledge

Essential

• Ability to understand and learn new software and administrative procedures
• Intermediate knowledge of IT systems and software including Microsoft Office.

Person Specification Personal Qualities Essential Highly motivated and able to work without supervision. Able to organise and prioritise own and others workloads to changing and often tight deadlines Flexible and approachable team worker Able to maintain confidentiality and build trust Professional, calm and efficient manner Able to solve problems Commitment to ongoing professional development Good communicator (verbal and written) at all levels within the business Experience Essential Experience of administration in an office environment and liaising with management. Experience in dealing with external organisations and members of the public in a polite and confidential manner Experience of supervising staff. Significant administrative experience including initiating and maintaining office systems Desirable Experience of using NHS software. NHS or recent practice experience Skills/Knowledge Essential Ability to understand and learn new software and administrative procedures Intermediate knowledge of IT systems and software including Microsoft Office.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Village Surgery

Address

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Employer's website

https://www.villagesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Village Surgery

Address

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Employer's website

https://www.villagesurgery.com/ (Opens in a new tab)

Job summary

At Royal Trinity Hospice, we are transforming how technology supports compassionate care. This role is central to empowering our staff and volunteers with the digital confidence and skills they need to deliver outstanding services. Youll join a forward-thinking team driving digital inclusion, innovation, and real organisational impact.

Main duties of the job

As the Digital Educator, you will:

• Lead, design, and deliver a structured digital skills programme aligned to organisational priorities
• Implement the Hospices Digital Skills Programme -DSP, ensuring an appropriate range of digital skills interventions covering clinical and non-clinical platforms and Microsoft applications are in place to support staff over the next 2 years

• Supporting staff and volunteers to build confidence in Microsoft 365 and other core digital tools
• Creating engaging learning content -workshops, guides, videos, bite-sized learning
• Identifying digital skills gaps and tailoring interventions to different teams and roles
• Acting as a digital champion, promoting best practice and adoption across the organisation
• Working closely with IT and business teams to embed digital tools into everyday workflows
• Monitoring and reporting on the adoption, engagement, and impact of digital initiatives

Lead the IT Induction programme, developing the IT induction content in line with current and new digital platforms and implementations.

Embed the programme, supporting staff (such as IPU) to access digital platforms they need to work and thrive in their role. Escalate issues as appropriate.

Lead the Tech Buddy programme, supporting the Head of Technology and Digital to develop this group with regular meetings, comms, training opportunities and acknowledgement.

About us

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£41,700 to £49,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0132-26-0026

Job locations

30 Clapham Common North Side

London

SW4 0RN

United Kingdom

Job description

Job responsibilities

Grow: Whats in it for You

At Royal Trinity Hospice, we focus on nurturing your professional journey

• Learning: Access tailored training and continuous development opportunities.
• Career Growth:Opportunity to shape and lead a key organisational initiative in digital transformation
• Personal Development:Freedom to innovate, test new approaches, and influence organisational culture
• Decision-Making Impact: Influence decision-making by utilising data analytical skills to make informed decisions on Digital skills-related activities.

Growth: Play a key role in shaping a Hospice's digital skill development, driving innovation and impact for patients.

Think: Who Were Looking For

• Passionate about helping others develop confidence with technology
• Enjoy simplifying complex digital tools into practical, accessible learning
• Value data-driven insights to improve engagement and learning outcomes
• Stay up to date with digital skills trends, workplace learning, and Microsoft 365 capabilities
• Excels at analysing data to inform decisions and improve the use of the digital infrastructure at the hospice, including modern tools.
• Has a collaborative mindset to build relationships across the organisation and can persuade and influence the development of digital awareness.

Show: How Youll Shine

Your success in this role will come from Integrity and Excellence:

• Collaboration: Working with clinical, retail, fundraising, and support teams to understand their needs
• Execution: Delivering high-quality, engaging learning experiences that drive behaviour change
• Adaptability: Tailoring approaches to different levels of digital confidence across the organisation
• Influence: Encouraging adoption and embedding a positive digital culture

Job description Job responsibilities Grow: Whats in it for YouAt Royal Trinity Hospice, we focus on nurturing your professional journey Learning: Access tailored training and continuous development opportunities. Career Growth:Opportunity to shape and lead a key organisational initiative in digital transformation Personal Development:Freedom to innovate, test new approaches, and influence organisational culture Decision-Making Impact: Influence decision-making by utilising data analytical skills to make informed decisions on Digital skills-related activities. Growth: Play a key role in shaping a Hospice's digital skill development, driving innovation and impact for patients.Think: Who Were Looking For Passionate about helping others develop confidence with technology Enjoy simplifying complex digital tools into practical, accessible learning Value data-driven insights to improve engagement and learning outcomes Stay up to date with digital skills trends, workplace learning, and Microsoft 365 capabilities Excels at analysing data to inform decisions and improve the use of the digital infrastructure at the hospice, including modern tools. Has a collaborative mindset to build relationships across the organisation and can persuade and influence the development of digital awareness. Show: How Youll ShineYour success in this role will come from Integrity and Excellence: Collaboration: Working with clinical, retail, fundraising, and support teams to understand their needs Execution: Delivering high-quality, engaging learning experiences that drive behaviour change Adaptability: Tailoring approaches to different levels of digital confidence across the organisation Influence: Encouraging adoption and embedding a positive digital culture

Person Specification

Qualifications

Essential

• Understanding of digital learning approaches e.g. blended learning, adult learning principles
• Good working knowledge of Microsoft 365 Teams, SharePoint, OneDrive, Outlook, Copilot desirable
• Awareness of digital inclusion and accessibility best practices

Experience

Essential

• Experience delivering training, facilitation, or learning programmes
• Experience supporting digital adoption or change initiatives
• Experience working in a multi-disciplinary organisation (healthcare or charity desirable

Person Specification Qualifications Essential Understanding of digital learning approaches e.g. blended learning, adult learning principles Good working knowledge of Microsoft 365 Teams, SharePoint, OneDrive, Outlook, Copilot desirable Awareness of digital inclusion and accessibility best practices Experience Essential Experience delivering training, facilitation, or learning programmes Experience supporting digital adoption or change initiatives Experience working in a multi-disciplinary organisation (healthcare or charity desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN

United Kingdom

Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN

United Kingdom

Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)

Job summary

Are you looking to try a new role and a new challenge?

Why not consider joining the Patient Experience Team as a Complaints Officer. We have a new position available in the Team for someone with experience in handling and processing formal complaints.

To work within our integrated Quality Department, supporting patients and their relatives to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and departments to enable timely and high quality investigations and provide responses on behalf of the Chief Executive Officer. In addition, provide day-to-day guidance to all staff involved in complaints and investigation handling within the Trust.

Please be advised there is a proposed interview date of 8 October 2026.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

The job role will include:

• Reviewing incidents and complaints received with appropriate escalation where required.
• Managing a caseload and following complaint process and escalation procedures
• Maintaining Datix electronic records for incidents, complaints and compliments
• Liaising with complainants
• Coordinating and/or leading on the review of complaints and incidents
• Drafting complaint responses
• Participating in complaints meetings
• Supporting with the completion of reports for both internal and external stakeholders
• Keeping up to date records
• Previous experience within a health care environment and a working knowledge of the NHS Complaints procedure is essential.
• General office tasks
• The successful applicant will have NHS Complaints experience and be proficient in Microsoft Word/ Outlook and be able to produce accurately typed documents, letters, reports and e-mail correspondence.
• Supporting the Complaints Coordinator and the wider team through effective case management

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Compressed hours

Reference number

218-AC-B5-8279005

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies within the NHS.
• Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure.
• The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman.
• Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to.
• Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate.
• Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign.
• Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis.
• Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust.
• Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans.
• Respond positively and promptly to complainant enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers.
• Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event.
• Facilitate and attend complaint meetings on a frequent basis, taking detailed notes . The post holder must be able to diffuse difficult and complex situations, often involving challenging and bereaved relatives in a professional and empathetic manner at all times.

For further details of the job role please see attached job description.

Job description Job responsibilities Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies within the NHS. Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure. The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman. Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to. Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate. Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign. Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis. Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust. Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans. Respond positively and promptly to complainant enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers. Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event. Facilitate and attend complaint meetings on a frequent basis, taking detailed notes . The post holder must be able to diffuse difficult and complex situations, often involving challenging and bereaved relatives in a professional and empathetic manner at all times. For further details of the job role please see attached job description.

Person Specification

Qualifications& Training

Essential

• oDegree or equivalent level of experience working within a Complaints or similar Department.

Desirable

• oPost graduate qualification or complaints handling training

Experience

Essential

• oInfluence departmental practice to support Trust policy and service development oHandle highly complex complaints, using own judgement when reviewing information which can sometimes be conflicting oLiaise with external bodies i.e. Parliamentary Health Service Ombudsman, CQC, CCG oContribute to the effective and efficient handling of cross agency complaints in accordance with locally agreed protocols

Desirable

• oCustomer service experience and basic knowledge of medical terminology. oAdministration work in an environment providing healthcare or customer care. oAwareness of current health service issues. oSelf-motivated and consistently looks to improve what they do, by using successful tried and tested ways of working and also on their own innovation

Knowledge

Essential

• oSignificant experience of compliance and adhering to national and local policies and procedures. oKnowledge of the NHS Complaints Procedure oExperience of working in a challenging environment, dealing with a wide range of sensitive and contentious issues and, within an organisation under public and political scrutiny oExperience of liaising with executive level and senior management staff oExperience of formulating letters and reports to a very high standard. oExcellent knowledge of Microsoft Office (Word, Excel, PowerPoint)

Desirable

• oKnowledge of NHS organisational structures and processes oAwareness of Information Governance, Freedom of Information & Data Protection Act oStrong presentation, training and coaching skills directed at all levels of staff

Skills

Essential

• oUnderstanding of patient confidentiality and ability to manage highly sensitive and contentious information, in accordance with national and Trust policy oExperience of building strong relationships with multi-disciplinary teams. oMake a connection between job role and the benefit to patients and the public oHigh level of planning and organisational skills oExcellent time management skills with the ability to re-prioritise due to working under pressure and demanding time scales of NHS Complaints Procedure oMonitor progress of investigations in accordance with national and local timescales oProvide and receive highly complex, sensitive and contentious information. oAbility to empathise when communicating delicate and often contentious information to complainants in a highly emotive situation. oAbility to facilitate complaint meetings if required. oExcellent influencing and conflict management skills, both verbally and face to face. oAbility to work on own initiative, problem solve and respond to sudden unexpected demands oStrong interpersonal skills and non-judgmental when required to support staff and managers involved in the Complaints Process oExcellent attention to detail and ability to analyse often highly complex information which is sufficient to give advice and support, requiring periods of intense concentration.

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualifications& Training Essential oDegree or equivalent level of experience working within a Complaints or similar Department. Desirable oPost graduate qualification or complaints handling training Experience Essential oInfluence departmental practice to support Trust policy and service development oHandle highly complex complaints, using own judgement when reviewing information which can sometimes be conflicting oLiaise with external bodies i.e. Parliamentary Health Service Ombudsman, CQC, CCG oContribute to the effective and efficient handling of cross agency complaints in accordance with locally agreed protocols Desirable oCustomer service experience and basic knowledge of medical terminology. oAdministration work in an environment providing healthcare or customer care. oAwareness of current health service issues. oSelf-motivated and consistently looks to improve what they do, by using successful tried and tested ways of working and also on their own innovation Knowledge Essential oSignificant experience of compliance and adhering to national and local policies and procedures. oKnowledge of the NHS Complaints Procedure oExperience of working in a challenging environment, dealing with a wide range of sensitive and contentious issues and, within an organisation under public and political scrutiny oExperience of liaising with executive level and senior management staff oExperience of formulating letters and reports to a very high standard. oExcellent knowledge of Microsoft Office (Word, Excel, PowerPoint) Desirable oKnowledge of NHS organisational structures and processes oAwareness of Information Governance, Freedom of Information & Data Protection Act oStrong presentation, training and coaching skills directed at all levels of staff Skills Essential oUnderstanding of patient confidentiality and ability to manage highly sensitive and contentious information, in accordance with national and Trust policy oExperience of building strong relationships with multi-disciplinary teams. oMake a connection between job role and the benefit to patients and the public oHigh level of planning and organisational skills oExcellent time management skills with the ability to re-prioritise due to working under pressure and demanding time scales of NHS Complaints Procedure oMonitor progress of investigations in accordance with national and local timescales oProvide and receive highly complex, sensitive and contentious information. oAbility to empathise when communicating delicate and often contentious information to complainants in a highly emotive situation. oAbility to facilitate complaint meetings if required. oExcellent influencing and conflict management skills, both verbally and face to face. oAbility to work on own initiative, problem solve and respond to sudden unexpected demands oStrong interpersonal skills and non-judgmental when required to support staff and managers involved in the Complaints Process oExcellent attention to detail and ability to analyse often highly complex information which is sufficient to give advice and support, requiring periods of intense concentration. Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

This is a pivotal role within the Operations team to provide a confidential and comprehensive patient centred service regarding patient flow. To support delivery of the Key Performance targets.

The post holder works with all adult inpatient services to support identification and placement of and patients appropriately and timely, working to agreed protocols and procedures.

The post holder will be expected to work with the minimum of supervision and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided.

The post holder will be expected to spend periods of time working under his/her own initiative. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organisation of the work and to assist the Team to maximise the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

Please note that this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Focus on patient flow through the emergency pathway
• Sufficiently skilled in understanding the Emergency Department (ED) Clinical Quality Indicators including the criteria for 4 hour, 12 hour targets set nationally and support the specialist teams in ensuring flow is provided to achieve this
• To support the allocation of beds in a proactive manner, considering patient safety at all times
• Collate and record data daily relating to patient flow and performance in order to ensure the Trusts position is recorded both internally and externally as required
• Interpret and convey information accurately and concisely and respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
• Ensure the nurse in charge, manager of the day and Clinical Site Manager is aware of the changing pressures within ED/MAU/SAU/MINORS and medical/specialised review requirements

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B4-8276207

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Responsibility for escalating delays to a patients journey across the organisation, to the relevant group
• Actively assist in the organisation of urgent admissions and liaise with everyone involved in a professional and sensitive manner
• Assist with the physical movement of patients around the organisation, if required, to support the delivery of good patient care and experience alongside delivery of the national standards of performance
• National standards of performance
• Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets
• To be responsible to ensure that the current Real Time information of bed status is crucial at all times of the day to ensure patient experience is not compromised
• Responsible for ensuring that a comprehensive updated AM/PM handover is communicated to the night team of the sites capacity as well as any issues giving detailed information, with accurate future flow across the site
• Provision of an effective internal and external communication system with agencies including PTS, IDT and private ambulance service
• The role of Medical Bed Capacity Manager for all specialities is taken daily from 15:00 19:30 and across all weekends and Bank Holidays

For further details of the role please see the attached job description.

Job description Job responsibilities Responsibility for escalating delays to a patients journey across the organisation, to the relevant group Actively assist in the organisation of urgent admissions and liaise with everyone involved in a professional and sensitive manner Assist with the physical movement of patients around the organisation, if required, to support the delivery of good patient care and experience alongside delivery of the national standards of performance National standards of performance Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets To be responsible to ensure that the current Real Time information of bed status is crucial at all times of the day to ensure patient experience is not compromised Responsible for ensuring that a comprehensive updated AM/PM handover is communicated to the night team of the sites capacity as well as any issues giving detailed information, with accurate future flow across the site Provision of an effective internal and external communication system with agencies including PTS, IDT and private ambulance service The role of Medical Bed Capacity Manager for all specialities is taken daily from 15:00 19:30 and across all weekends and Bank Holidays For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

• o Good general educational standards including GCSE or equivalent English and Mathematics o NVQ level 3 in administration or equivalent

Experience

Essential

• o Significant experience working in an acute trust. o An understanding of flow and capacity across a healthcare organisation o Experience in communicating with multi-disciplinary teams o Proven experience of working unsupervised. o Experience of data inputting, data analysis and retrieval o Proven ability to manage individual projects across organisational boundaries using tact and initiative when communicating with key stakeholders. o Experience of following policies and procedures. o Experience of managing patient flows. o Knowledge of access waiting times

Desirable

• o Decision making and resolving complex work related issues.

Knowledge

Essential

• o Insight and knowledge into patient flow for emergency, elective and surgical patients. o Good organiser with persuasion and influencing skills coupled with an awareness of organisational politics. o Strong negotiation/influencing skills with staff at all levels. o Ability to work and make decisions and escalate as required. o Competent levels of computer literacy are required. o Excellent oral and written English skills o A good working knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint). o Excellent Communication skills and ability to liaise on multiple levels and multiple platforms. o Ability to work accurately under pressure without supervision and direction. o Ability to organise and prioritise work to meet deadlines. o Ability to work autonomously. o Working knowledge of current IT systems. o Understanding of the Trust's policy on "Delivering Same Sex Accommodation". o Understanding of Trust Infection Control policy.

Desirable

• o An understanding of external IT systems such as EMS and CAD. o Knowledge of information governance.

Skills

Essential

• o Working knowledge of MS Office packages: Outlook, Word, Excel, PowerPoint. o Maintain a high level of accuracy and able to track information. o Frequent periods of concentration o Able to demonstrate good persuasion and influencing skills o Able to recognise and resolve complex issues referring where appropriate o Ability to work in a busy environment and under pressure. o Excellent level of verbal and written communication and influencing skills. o Able to use judgement and initiative to provide information and support and present to others in a coherent and logical way. o Ability to anticipate the requirements of the Clinical Site Practitioner Team

Commitment to Trust Values and Behaviours

Essential

• o Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) o Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualifications Essential o Good general educational standards including GCSE or equivalent English and Mathematics o NVQ level 3 in administration or equivalent Experience Essential o Significant experience working in an acute trust. o An understanding of flow and capacity across a healthcare organisation o Experience in communicating with multi-disciplinary teams o Proven experience of working unsupervised. o Experience of data inputting, data analysis and retrieval o Proven ability to manage individual projects across organisational boundaries using tact and initiative when communicating with key stakeholders. o Experience of following policies and procedures. o Experience of managing patient flows. o Knowledge of access waiting times Desirable o Decision making and resolving complex work related issues. Knowledge Essential o Insight and knowledge into patient flow for emergency, elective and surgical patients. o Good organiser with persuasion and influencing skills coupled with an awareness of organisational politics. o Strong negotiation/influencing skills with staff at all levels. o Ability to work and make decisions and escalate as required. o Competent levels of computer literacy are required. o Excellent oral and written English skills o A good working knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint). o Excellent Communication skills and ability to liaise on multiple levels and multiple platforms. o Ability to work accurately under pressure without supervision and direction. o Ability to organise and prioritise work to meet deadlines. o Ability to work autonomously. o Working knowledge of current IT systems. o Understanding of the Trust's policy on "Delivering Same Sex Accommodation". o Understanding of Trust Infection Control policy. Desirable o An understanding of external IT systems such as EMS and CAD. o Knowledge of information governance. Skills Essential o Working knowledge of MS Office packages: Outlook, Word, Excel, PowerPoint. o Maintain a high level of accuracy and able to track information. o Frequent periods of concentration o Able to demonstrate good persuasion and influencing skills o Able to recognise and resolve complex issues referring where appropriate o Ability to work in a busy environment and under pressure. o Excellent level of verbal and written communication and influencing skills. o Able to use judgement and initiative to provide information and support and present to others in a coherent and logical way. o Ability to anticipate the requirements of the Clinical Site Practitioner Team Commitment to Trust Values and Behaviours Essential o Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) o Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

We are looking to recruit hard working, enthusiastic individuals to join our Facilities Operational Team based at Kendray Hospital.

High standards of cleanliness and hygiene in healthcare environments is of paramount importance, therefore we are looking to appoint staff who are ambitious, motivated and take pride in the work they do.

The successful candidate will be trained over a 12 month period in the following areas catering, cleaning and portering. After which time there will be the opportunity to remain as a Facilities Operative or a possible move into one of the services. This is subject to successful completion of all training requirements as detailed on the job description/person specification.

The post requires flexibility to meet the needs of the service and will involve weekend and bank holiday working.

Posts available:

6 x 30 hours per week

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

Shifts times will vary (as per above) but a working week normally consists of 5 x 6 hour shifts.

Main duties of the job

Working in the Housekeeping and Domestic service the successful candidate will provide the cleaning and good housekeeping of the hospital environment and equipment.

Working in the Catering Department the successful candidate will undertake catering duties, including the preparation, production, delivery, presentation and removal of food.

Working in the Transport and Portering Team the successful candidate will be responsible for replacing medical gas cylinders, removal of waste, distribution of stores and linen, office and furniture moves and distributing/ collecting mail.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Job summary

Do you enjoy meeting people and the satisfaction of doing a good job that really makes a difference? If the answer is yes, please contact us, as we can offer excellent working conditions as a Hotel Services Assistant.

We are currently seeking to recruit confident and committed individuals who will play an active role in the cleaning of our Tenby Cottage Hospital site.

In your supporting statement, please include evidence to show any previous experiences that reflect teamwork and/or relevant skills to this role.

Main duties of the job

We offer a full induction, followed by extensive training program in which the successful candidates will be trained in all aspects of the service.

Hotel Services Assistants are responsible for achieving and maintaining high standards of cleanliness throughout all clinical and non clinical environments throughout the Tenby Cottage Hospital site.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job summary

We are seeking motivated and experienced healthcare professionals to join our team as Trainee Emergency Care Practitioners, within the Urgent and Emergency Care service.

Working alongside Doctors, Advanced Clinical Practitioners, and fellow ECP's/ENP's you will play a key role in delivering high quality timely care to patient presenting with minor illness and injury. This is a fast paced, independent role, requiring excellent clinical reasoning and descision-making skills.

The Emergency Practitioner within the Urgent and Emergency Care service (UEC) will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a 'no wait philosophy' and support 'see and treat' streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge, administering medication under the Trust Patient Group Directions.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.
• The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.
• The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.
• The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-NM-B6-8276664

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.
• Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.
• Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.
• Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.
• Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.
• Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.
• Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs.
• Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.
• Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.
• Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.
• Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need.
• Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.

Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Job description Job responsibilities Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. For further details of the role please see the attached job description. Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Person Specification

Qualification/Training

Essential

• oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma)

Desirable

• oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification

Experience

Essential

• oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff

Desirable

• oExperience in research and audit oExperience of Policy/Service development oChange management experience

Knowledge

Essential

• oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role

Skills and Abilities

Essential

• oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts

Desirable

• oEvidence of research/Audit

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualification/Training Essential oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma) Desirable oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification Experience Essential oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff Desirable oExperience in research and audit oExperience of Policy/Service development oChange management experience Knowledge Essential oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role Skills and Abilities Essential oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts Desirable oEvidence of research/Audit Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

We are seeking motivated and experienced healthcare professionals to join our team as Trainee Emergency Care Practitioners, within the Urgent and Emergency Care service.

Working alongside Doctors, Advanced Clinical Practitioners, and fellow ECP's/ENP's you will play a key role in delivering high quality timely care to patient presenting with minor illness and injury. This is a fast paced, independent role, requiring excellent clinical reasoning and descision-making skills.

The Emergency Practitioner within the Urgent and Emergency Care service (UEC) will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a 'no wait philosophy' and support 'see and treat' streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge, administering medication under the Trust Patient Group Directions.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.
• The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.
• The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.
• The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-AHP-B6-8276664

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.
• Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.
• Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.
• Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.
• Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.
• Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.
• Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs.
• Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.
• Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.
• Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.
• Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need.
• Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.

Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Job description Job responsibilities Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. For further details of the role please see the attached job description. Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Person Specification

Qualification/Training

Essential

• oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma)

Desirable

• oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification

Experience

Essential

• oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff

Desirable

• oExperience in research and audit oExperience of Policy/Service development oChange management experience

Knowledge

Essential

• oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role

Skills and Abilities

Essential

• oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts

Desirable

• oEvidence of research/Audit

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualification/Training Essential oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma) Desirable oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification Experience Essential oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff Desirable oExperience in research and audit oExperience of Policy/Service development oChange management experience Knowledge Essential oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role Skills and Abilities Essential oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts Desirable oEvidence of research/Audit Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

Do you enjoy meeting people and the satisfaction of doing a good job that really makes a difference? If the answer is yes, please contact us, as we can offer excellent working conditions as a Hotel Services Assistant?

We are currently seeking to recruit confident and committed individuals who will play an active role in the cleaning of our community sites.

In your supporting statement, please include evidence to show any previous experiences (paid or unpaid) that reflect teamwork and/or relevant skills to this role.

Contracted hours available at the following community sites are as follows:

Pembroke Dock Health Centre: 15 hrs

Main duties of the job

We offer a full induction, followed by extensive training program in which the successful candidates will be trained in all aspects of the service.

Hotel Services Assistants are responsible for achieving and maintaining high standards of cleanliness throughout all clinical and non clinical environments throughout the community sites.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services