Job description

Job responsibilities

The post holder will be responsible for:

• Delivering high-quality nursing care within their scope of practice.
• Managing long-term condition clinics, including diabetes, asthma and COPD.
• Undertaking cervical screening (smear tests).
• Administering routine, childhood, travel and seasonal immunisations and vaccinations in accordance with national and local guidance.
• Providing contraception advice and associated services within competence.
• Performing wound care, dressings, suture and clip removal.
• Undertaking venepuncture, ECGs, spirometry, peak flow measurements, urine testing and other clinical procedures.
• Carrying out NHS Health Checks, cardiovascular risk assessments (including QRISK) and health promotion activities.
• Administering prescribed injectable medications and participating in anaphylaxis and resuscitation procedures.
• Making appropriate referrals to GPs and other members of the multidisciplinary team.
• Maintaining accurate, timely and confidential electronic patient records using the practice clinical system.
• Ensuring specimens are correctly labelled, stored and dispatched to the laboratory.
• Promoting healthy lifestyles and supporting patients to self-manage long-term conditions.

The post holder will promote and maintain high standards of infection prevention and control by:

• Adhering to national guidance, practice policies and standard infection prevention procedures.
• Maintaining clean, safe clinical environments.
• Ensuring the safe storage, handling, rotation and disposal of vaccines, medicines and clinical equipment.
• Reporting and escalating infection control concerns where appropriate.
• Participating in infection prevention audits and quality improvement activities.

The post holder will:

• Maintain active NMC registration and comply with the NMC Code.
• Undertake mandatory training and continuing professional development.
• Work within practice policies, procedures and clinical protocols.
• Recognise own limitations and seek advice or refer appropriately.
• Participate in clinical audit, quality improvement and service development.
• Support students and other learners where appropriate.
• Contribute to the achievement of CQC standards and contractual requirements.

The Practice Nurse will work collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff and external healthcare professionals to ensure the delivery of safe, effective and compassionate care. Flexibility is expected to support colleagues and meet the needs of the service.

The post holder will:

• Maintain patient confidentiality and comply with UK GDPR and Data Protection legislation.
• Safeguard children and vulnerable adults in accordance with national guidance and practice policies.
• Comply with all Health and Safety legislation and practice procedures.
• Report incidents, accidents and hazards appropriately.

This job description is intended to outline the main duties of the post and is not an exhaustive list. The post holder may be required to undertake other duties appropriate to the grade and responsibilities of the role, following discussion with the Practice Manager or Partners.

Person Specification

Experience

Essential

• Previous experience working as a GP Practice Nurse.
• Experience independently managing long-term condition clinics, including diabetes, asthma and COPD.
• Experience undertaking cervical cytology.
• Experience delivering routine, childhood, travel and seasonal immunisations and vaccinations.
• Experience in wound care, dressings and suture removal.
• Experience undertaking venepuncture, ECGs, spirometry and other routine clinical procedures.
• Experience using electronic patient record systems within General Practice.
• Experience working effectively as part of a multidisciplinary team.
• Experience promoting and maintaining infection prevention and control standards within a clinical setting.

Desirable

• Two or more years' experience as a GP Practice Nurse.
• Experience supporting QOF and long-term condition reviews.
• Experience participating in clinical audit and quality improvement activities.

Qualifications

Essential

• Qualifications
• Essential
• Registered Adult Nurse with current NMC registration.
• Nursing Diploma or Degree.
• Evidence of continuing professional development.
• Cervical Screening (Smear Taker) qualification or experience.
• Immunisation and vaccination training.
• Training and competency in the management of long-term conditions, including diabetes, asthma and COPD.

Desirable

• Additional qualifications relevant to General Practice nursing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For questions about this job, contact:

Staff Bank Recruitment [email protected] 01133926262

Who are we looking for?

• Compassionate individuals who can deliver outstanding patient-centred care
• Minimum of 6 months acute hospital experience within the last 2 years
• Success in NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification or demonstrable equivalent experience, or a 2nd year Student Nurses on an approved NMC program
• Individuals who are committed to providing high standards of clinical practice, with attention to detail and championing patient safety and experience
• Strong communication skills at all levels and through patient and colleague interactions, written and IT formats.
• Team Players, who can work effectively with their multi-professional and support colleagues across the breadth of our Leeds Teaching Hospitals Trust workforce and partner agencies.

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

Essential

• Please select apply to view the full Job Description

Experience

Essential

• Please select apply to view the full Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Cross Site

Leeds

Yorkshire

LS1 3EX

United Kingdom

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Prime responsibilities

Healthcare responsibilities involve providing high-quality and responsive patient care, within limits of ones competence and knowledge, working safely and in accordance with established protocols. You are expected to use initiative to resolve problems, but also to recognise when advice or assistance from appropriately qualified professionals in the Practice should be obtained.

You must show total respect and regard to confidentiality of patient information at all times.

Duties and responsibilities: Basic new patient health checks

Phlebotomy

Administering Influenza Vaccinations

Adminstering Covid Vaccinations

Administering B12 injections

Administering Pneumonia Vaccinations

Administering Covid Vaccinations

Chaperoning duties

Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Vaccine/cold chain storage, monitoring and recording

Ordering of disposable surgical equipment

Ordering of pathology supplies

Regular re-stocking of all consultation rooms, including stock rotation

Preparing and maintaining environments and equipment, before, during and after patient care interventions

Blood pressure monitoring

Urinalysis

Pregnancy testing

Weight monitoring

Diabetic foot monitoring

NHS Health Checks (completion and administration)

Provide literature regarding lifestyle advice to specific groups of patients

Ensure clinical waste collection runs smoothly, reporting any problems to the practice nurses

Ensure sharps bins are regularly checked and replaced when required

Instruct patients in the use of a BP machine for home use administration

Instruct patients in the use of a nebuliser for home use booking out

Administrative responsibilities

As a member of the team you will be required to provide efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to all colleagues.

Be fully conversant with relevant protocols and work in accordance with them at all times

Ensure accurate and legible notes of all consultations and treatments within patients medical records

Ensure the Systmone Clinical system is kept up to date with accurate details recorded

Collect information, if required, for audit and statistical reports

Attend and participate in Practice meetings as required

Produce recall clinic letters when required

To assist in seasonal and special projects as requested, e.g. annual flu campaigns

Ordering and display of Health Promotion materials

Undertake mandatory training and other training deemed necessary for the role

Although the duties listed comprise the main part of the job you may be expected to help out other members of the Primary Healthcare Team when directed by the practice nurses. You will be expected to be flexible in undertaking any other tasks which will help to maximise patient care and good service.

Person Specification

Qualifications

Essential

• GCSE grade A-C In English and Maths essential
• Good IT understanding and skills
• Appropriate Health Care qualification, or
• Proof of extensive experience in General Practice Providing Health Care services

Desirable

• Phlebotomy
• Vaccinations
• Chaperoning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Netherfield House Surgery

Address

Station Road

Seghill

Cramlington

Northumberland

NE23 7EF

United Kingdom

Employer's website

https://www.netherfieldhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Informal enquiries are most welcome: please call Peter Marks, Consultant Genetic Counsellor, on 0121 335 8024.

Person Specification

Qualifications

Essential

• Qualified Nurse with current professional registration OR BSc in a Biological Science , Psychology, Education AND evidence of completion of a relevant genomics course

Desirable

• Completion of a relevant counselling course
• Phlebotomy

Knowledge & Nature of Experience

Essential

• Knowledge of clinical genetics specialty
• Experience working in healthcare
• Experience working with families with inherited or rare disease
• Experience of delivering training or education in healthcare setting

Desirable

• Knowledge of child development

Professional / Managerial / Specialist Knowledge

Essential

• Proficient in use of IT systems, including for data entry and of Microsoft office packages
• Experience of working with multi-disciplinary health care colleagues

Desirable

• Knowledge of family tree drawing software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

Birmingham Women's Hospital

Mindelsohn Way

Edgbaston

B15 2TG

United Kingdom

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be a specialist OT/PT with detailed knowledge of normal childhood development, childhood conditions, disease processes and prognosis.To be responsible for workforce and equipment processes to deliver the service, adhering to UHD policy.To participate in out of hours, on-call and weekend working as required for your profession toensure efficient therapy provision in line with the Trusts priorities.To undertake any other clinical duties as may be deemed necessary and be prepared to work at any location across all the Trust sites and other areas where clinics may be held.Ensure compliance with CSP/HCPC standards, NICE guidance, National Service Frameworks, safeguarding, infectionprevention and Trust policies.

Person Specification

Qualifications

Essential

• Diploma or BSc (Hons) degree in Physiotherapy or Occupational Therapy
• MSc or Level 7 study or equivalent relevant experience
• Management/Leadership courses/qualifications

Desirable

• Postgraduate paediatric training (e.g. respiratory, MSK, SI intervention)

Experience

Essential

• Extensive post-graduate senior Occupational Therapy/Physiotherapy experience
• Experience in delivering in-patient and outpatient therapy.
• Working in NHS setting
• Experience in managing multi-disciplinary services and projects

Desirable

• Managing transformation/leading through change
• Use of NHS workforce and patient management systems e.g. e-roster, allocate, e-camis, easy expenses.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Main Site

University Hospitals Dorset, Longfleet Road

Poole, Dorset

BH15 2JB

United Kingdom

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Job description

Job responsibilities

Key duties and responsibilities include:

Service Delivery and Performance

• Act as a professional role model at all times.
• Develop and maintain expertise, practice and competence in the role of Clinical Assessor. Provide skilled and effective Face to Face / telephone / Video assessment for
• Provide skilled and effective face to face / telephone / video assessment for patients passed from a range of services such as 111 / work as part of multidisciplinary team within the urgent care / primary care / OOHs setting.
• The Clinical Practitioner will undertake a telephone / video consultation using the computer software system and will always use professional judgement.
• To apply critical analysis along with a high degree of clinical curiosity.
• Empower patients to enable them to act upon advice given and embrace self-management.
• Accurately document consultation notes in a timely fashion to allow for suitable emergency referral and intervention.
• To share and utilise areas of specialist practice with peers and colleagues to inform and enhance patient care.
• To work with the management / operational team to contribute to the development and delivery of service.
• Identify and use information sources such as the Directory of Services (DOS) to support and underpin clinical decision-making.
• Provide health education and self-management advice during the consultation process.
• Refer to the ACP Lead / Lead SCP / medical Lead as necessary for advice.
• Facilitate and actively participate in the continuous quality improvement audit process. Reflect as necessary on this process.
• To attend and contribute to organised meetings.
• To follow gtd healthcares policies and procedures, i.e., the failed encounter procedure and the home visiting policy.
• Understand and embrace local pathways including use of ED for urgent and immediate needs

Effective Communication

• Actively communicate with all staff.
• Actively communicate with other service providers about patient care i.e., child protection issues.
• Work within the governance agenda contributing to service improvement.
• Reflect the diversity of needs in the local healthcare community by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding.
• Utilise advanced listening skills, probing and facilitative skills across a diverse range of calls Face to Face assessments, some of which are highly challenging due to emotive circumstances or patient aggression.
• The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with team members, patients, and carers.
• Utilises enhanced communication skills to negotiate and provide support to service users who may be non-compliant with recommended outcomes whilst adhering to the relevant gtd healthcare policies and procedures.

Management of Risk

• Maintain a healthy and safe work environment for self and colleagues.
• Have responsibility and accountability for the escalation of any adverse incidents or events to the appropriate persons both internally and externally, whilst ensuring that the appropriate documentation is recorded, and that the ACP lead / operational lead is actively involved and communicated with.

Corporate responsibilities

• Work as part of the gtd healthcare team to ensure a positive and productive team environment is developed and always maintained.

Personal/professional development

The post-holder will participate in any training programme implemented by the organisation as part of employment, such training to include:

• Taking responsibility for maintaining a record of own personal and/or professional development.
• Prioritise, organise and manage care in a manner that maintains and promotes quality.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend or complete all mandatory sessions e.g. Child Protection and BLS etc.

Clinical Duties

• Assess patient both adults and children need from a physiological and psychological perspective and plan care accordingly in a timely manner.
• To work with members of the MDT and independently to assess, plan, implement and evaluate interventions/treatment for patients with complex needs and care for patients.
• To work with members of the MDT.
• Provide health education and promote healthy lifestyle for patients and carers.
• Provide clinical and professional advice.
• Promote safe systems of work and identify areas where changes in Urgent Care/ primary care would achieve a more effective outcome.
• Ensure resources are used efficiently and effectively and all equipment used in the care of patients is appropriately maintained and used only by those individuals with the appropriate training.

This job description is an outline of the key responsibilities of the role and is not intended as an exhaustive list, which may change as the post develops. The post holder may also be required to undertake any other duties requested by Heads of nursing and AHP, or clinical services manager, to meet the needs of the organisation. This may involve travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Nurse or Allied health care professional including pharmacist qualification.
• Current NMC, HCPC, GPhC Registration, or affiliation to professional body.

Desirable

• Professional Degree Qualification.

Experience

Essential

• Post registration experience.
• Experience of making autonomous clinical decisions.
• Experience of working with multidisciplinary teams.
• Experience of working to protocols and evidence-based guidelines.
• Experience of using evidence to inform decision-making.

Desirable

• Experience of working within Urgent care/General Practice/community services.
• Triage experience.
• Experience and understanding of the 111 service.

Skills and Attributes

Essential

• Good organisational skills.
• Able to make decisions.
• Calm under pressure.
• Strong interpersonal skills, e.g. able to work in partnership with others. Excellent communication skills, both verbal and written.
• Effective negotiator.
• Good IT skills.
• Excellent communication skills.
• Strong team working ethic.
• Able to elicit and process information in order to make an appropriate clinical decision.
• Trustworthy and reliable.
• Ability to work unsupervised with a high degree of autonomy. Adaptable and comfortable with change.
• Able and willing to work unsocial hours and Bank Holidays.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR29HT

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This post would suit someone who is wishing to develop their skills and knowledge of working with transgender and gender diverse clients who are experiencing gender-related distress to the Gender Specialist standard.

As part of this role there would be an expectation of completing the 'Professional Certificate for Gender Identity Healthcare Professionals' developed by NHS England and the Royal College of Physicians, alongside other CPD relevant to working with gender, sex and relationship diversity, and neurodiversity.

Experience of working with LGBTQ+ communities, neurodivergence and trauma would be advantageous however training and support will be given.

Behaviours and Values

Essential A reflective practitioner

Strong prioritisation and problem-solving skills

Able to demonstrate empathy with clients and to cope with emotionally disturbing situations and case histories

Demonstrable and excellent communication skills written, verbal and presentation

Approachable to the MDT and stakeholders that we work in collaboration with

Self-motivated and conscientious

Strong professional demeanour

Knowledge and Experience

Essential

• Doctoral level training in clinical or counselling psychology as accredited by the BPS with HCPC registration.
• Post-doctoral training in one or more additional specialised areas of psychological practice*
• Evidence of Continuing Professional Development as recommended by the BPS.
• Experience of specialist psychological assessment and treatment of clients across a range of care settings, including outpatient, community, primary care and inpatient settings.
• Experience of exercising full clinical responsibility for clients psychological care and treatment within the context of a multidisciplinary care plan*
• Experience of working with a wide variety of client groups, across the whole life course, including presenting problems that reflect the full range of clinical severity.
• Able to maintain a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
• Knowledge of trauma-informed care and anti-oppressive practice
• Demonstrate further specialist training/experience through having received a minimum of 50 hours clinical supervision of working as a Clinical Psychologist over a minimum of 12 months*

*Or ability to obtain these are part of a band 7 preceptorship

Desirable

• Formal training in the supervision of other psychologists
• Post-doctoral training working gender, sex and relationship diversity
• Completion of the 'Professional Certificate for Gender Identity Healthcare Professionals'

Skills and Abilities

Essential

• Skills in the use of complex methods of psychological assessment intervention and management, with frequently requiring sustained and intense concentration.
• Well-developed skills in the ability to communicate effectively, such as orally and in writing, sharing complex and highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
• Skills in providing consultation to other professional and non-professional groups.
• Doctoral level knowledge of research methodology, research design and complex, multivariate data analysis as practiced within the clinical fields of psychology.
• Evidence of continuing professional development as recommended by the BPS.
• Basic IT and keyboard skills
• Able to attend the clinic in person 3-days per week, or as agreed with the Principal Psychologist.

Desirable

• Experience of teaching, training and/or supervision.
• Experience delivering group interventions.
• Experience of patient involvement and co-production activities.
• Experience of the application of clinical psychology in different cultural contexts.
• Knowledge of the psychological and healthcare needs of transgender and gender diverse clients such as from experience of working with clients experiencing gender dysphoria, and/or or completion of doctoral research within this area.
• Knowledge and experience of working with neurodivergent clients such those who are autistic or have attention-deficit hyperactivity disorder.
• Further training in working with neurodivergent clients e.g., assessment and/or intervention.
• Awareness of the Levy report (2025) and its recommendations.
• Good understanding of quality improvement practices and their application within NHS settings.
• Knowledge of relevant standards and guidelines for working with gender diverse clients, including the NHS England Interim Protocol, BPS guidelines, Royal College of Psychiatrists guidelines and the World Professional Association of Transgender Health Standards of Care.
• Knowledge of legislation in relation to this client group, e.g. Gender Recognition Act (2004).

Person Specification

Behaviours and Values

Essential

• Demonstrable and excellent communication skills - written, verbal and presentation

Knowledge and Experience

Essential

• Clinical or Counselling Psychology Doctorate
• HCPC Registration/ Working towards
• Experience of delivering psychological care across a range of settings
• Experience of exercising full clinical responsibility for clients psychological care
• Experience of working with a wide variety of client groups, across the whole life course, including presenting problems that reflect the full range of clinical severity.
• Further 50-hours of clinical supervision/ working as CP for 12-months

Desirable

• Formal training in supervising other psychologists
• Post-doctoral training in working with Gender, sex and relationship diversity
• Completion of the 'Professional Certificate for Gender Identity Healthcare Professionals'

Skills and Abilities

Essential

• Skills in using complex methods of psychological assessment
• Skills in providing psychological consultation

Desirable

• Experience of teaching/ training or supervision
• Experience of delivering group interventions
• Experience of patient involvement and co-production activities
• Experience of working across diverse contexts
• Further training in working with neurodivergence

Behaviours and Values

Essential

• A reflective practitioner
• Approachable to the MDT
• Strong professional demeanour

Knowledge and Experience

Essential

• Able to maintain a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.

Desirable

• Knowledge of trauma-informed care and anti-oppressive practice

Skills and abilities

Essential

• Good communication skills

Desirable

• Knowledge of the healthcare needs of transgender and gender diverse clients
• Knowledge and experience of working with neurodivergent clients
• Awareness of the Levy Report (2025) and it's recommendations
• An understand of quality improvements projects
• Knowledge of relevant standards, guidelines and legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Danetre Hospital

London Road

Daventry

NN11 4DY

United Kingdom

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Mental Health Rapid Response Worker will provide compassionate, person-centred care and therapeutic engagement to patients experiencing mental health difficulties or crisis, promoting their safety, dignity and wellbeing at all times. The post holder will complete patient observations in line with care requirements, provide reassurance and support to patients who may be distressed or vulnerable, and respond appropriately to changing levels of risk. The role will include the safe and respectful transportation of patients between healthcare settings, including those subject to the provisions of the Mental Health Act, working alongside clinical teams, emergency services and partner agencies where required. The post holder will work collaboratively with colleagues across Urgent Care and other healthcare services, communicating effectively to support continuity of care and patient safety. They will respond calmly and professionally to incidents and challenging situations, follow relevant policies, procedures and risk management plans, and escalate concerns appropriately. The role also required flexibility to undertake a range of ad hoc duties in response to the changing needs of the service, while maintaining confidentiality and handling patient information in accordance with NHS policies, legislation and professional standards.

Person Specification

Qualifications

Essential

• Completion of or commitment to complete the care certificate (CWP in-house training to be completed within three months of start date.
• NVQ 3 in Health & Social Care (or equivalent) or willing to work towards.
• Training in Prevention and Management of Violence and Aggression (PMVA) or equivalent.
• Full UK Driving Licence.
• Access to a vehicle with appropriate business insurance.

Knowledge and Expertise

Essential

• Understanding of mental health conditions and recovery-focused care.
• Compassion and empathy
• Emotional resilience
• Teamwork and collaboration
• Commitment to equality, diversity, and inclusion

Experience

Desirable

• Experience working in a mental health, healthcare, or social care setting
• Experience in a mental health setting.
• Awareness of Mental Health Act implications and documentation

Trust Values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Upton Lea Resource Centre

Liverpool Road

Chester

CH2 1BQ

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Education/Qualification

Essential

• Educated to degree level or equivalent experience
• Evidence of continuing professional development

Desirable

• Prince 2 or similar project management qualification

Experience

Essential

• Previous experience of contract management and commissioning health services.
• Experience of managing or commissioning complex care packages
• Knowledge of effective budget management including resource planning

Skills & Knowledge

Essential

• Good understanding and knowledge of commissioning, procurement and contracting including of the commissioning cycle
• Knowledge of the provider market and recent policy in respect of Continuing Care and health and social care services for children, young people
• Ability to analyse and interpret information and evaluate issues
• Ability to prioritise and manage own workload to deliver required outcomes and to contribute to the overall improvement of services
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Excellent written communication skills and attention to detail
• Sensitive in managing complex communications with the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Central London Community Healthcare NHS Trust

15 Marylebone Road

London

NW1 5JD

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Education/Qualification

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in the specialist area.
• Evidence of continuing professional development.

Experience

Essential

• Extensive experience in one or more of the areas of the commissioning cycle: Business case development, Strategy development, Data analysis, Technical specification writing, Procurement, Contracting, Quality Assurance & Performance management.
• Experience of negotiating with a range of internal and external stakeholders to manage challenging situations and improve performance and value for money from providers
• Proven track record of having successfully managed a portfolio of programmes / projects
• People management experience

Skills & Knowledge

Essential

• Appreciation of the relationship between the Department of Health and Social Care, NHS England and individual provider and commissioning organisations, and how this is changing in the context of the NHS Long Term Plan and the Government white paper on integrating care.
• Excellent understanding of complex individualised commissioning and the challenges and opportunities in this specialist are
• Ability to identify risks, anticipate issues and create solutions and to resolve highly complex problems in relation to project or service delivery
• Ability to understand a broad range of highly complex information quickly and making decisions where opinions differ/no obvious solution
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Central London Community Healthcare NHS Trust

15 Marylebone Road

London

NW1 5JD

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists andAdmin. To record and analyse agreed data for the NWAT MDT Team in accordance with Trust and National Guidelines (NHS England Service Specification for the Provision of Environmental Control Equipment for Patients with Complex Needs To collate patient sensitive data to support accurate and timely reports To input accurate and timely data into the NWAT team database and systems To be responsible for co-ordinating key Team meetings with appropriate staff to ensure outcomes are notified to the appropriate staff within agreed time frames To ensure the NWAT service is organised in accordance with team processes including liaison with relevant NWAT team members to ensure appropriate and effective delivery of care To collate and distribute information using appropriate means of communication including electronically.

To ensure relevant documents and resources are available to the NWAT team To obtain all necessary documentation to assist in reporting and conducting audits To ensure communication regarding patient care is prompt and to ensure all messages received via the NWAT user helpline are dealt with effectively To deal with correspondence, telephone and personal enquiries relating to appointments, cancellations and information. To organise activity in line with NWAT MDT Team and Trust policy. To communicate with all members of the NWAT MDT Team, Therapists, Nurses, Health Care Professionals, Administration staff and staff from other departments and hospitals as appropriate to support patient care. To co-ordinate aspects of meetings related to the NWAT team including maintaining a diary, confirming staff availability, booking rooms, constructing agendas, taking accurate minutes and distributing notes. Ensure all outcomes are documented. To maintain filing and information systems including archiving of patient records as appropriate. To provide administrative support to the NWAT MDT Team including organising meetings, contacting patients and arranging appointments, supporting Induction and Study Days both internally and externally. Prepare draft letters and forms on behalf of the NWAT MDT Team as required. To perform general clerical duties including filing, photocopying, collating of documents as required.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration or Customer Care

Experience

Essential

• Use of computer systems
• Previous healthcare sector experience
• Previous clerical experience

Desirable

• Data inputting experience

Knowledge

Essential

• Excellent communication skills
• Ability to communicate at all levels
• Excellent organisational skills
• Ability to use own initiative
• Enthusiastic and hard working
• Can prioritise workload by use of time management
• Knowledge of IT packages (Microsoft Office / Excel / Access)

Other

Essential

• Willingness to work flexibly across sites when required.
• Ability and willingness to undertake further training as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree

North West Assistive Technology, Ground Floor, Aintree House

Lower Lane, Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• BTEC/NVQ level 3
• Professional registration with the General Pharmaceutical Council
• Practical experience and theoretical study / knowledge (as evidenced by CPD) in Medicines Management

Desirable

• Accredited Checking Technician
• Accreditation in Medicines Management (AIMM) or equivalent qualification
• Accreditation in Medicines Reconciliation

Experience

Essential

• Significant post-qualification pharmacy technician experience relevant to the role. Pharmacy experience working in dispensary and delivery of top-up services to wards
• Experience undertaking audits in medicines management

Desirable

• Working in an integrated care (or equivalent) setting
• Clinical Trials Work
• Remote Dispensing
• Experience in financial reporting
• Experience in report writing

Knowledge

Essential

• Use of dispensing software systems and other databases
• Good understanding of ordering and supply systems
• Medicines Management Standards
• Resources for patient information on medication

Desirable

• Knowledge of mental health medication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

St Bernards

Southall

UB2 4SA

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Undergraduate degree, upper second class or above, in Psychology OR related subject (e.g., Psychology, Education, Childhood development, Social Work etc), OR any subject with further training or experience in a relevant field (e.g., Teaching/TA; Learning Support; HCA; Youth Work; Counselling etc)
• OR relevant professional experience in CYP Mental Health/Education/Mentorship (to be considered on a case-by-case basis)

Desirable

• Training in nursing, social work, occupational therapy, counselling or within a specific psychological therapy Psychology or other health /social care/youth related undergraduate degree Other relevant postgraduate degree

Experience

Essential

• Evidence of working with children and young people with mental health difficulties

Desirable

• Experience of working in mental health or related services
• Worked in a service where agreed targets in place to demonstrating outcomes Experience working with community groups

Skills & Competencies

Essential

• Knowledge of children and young people gained through academic study in child development, child wellbeing or mental health
• Ability to learn in a variety of settings and using a variety of learning methods, including remote delivery of teaching; Computer Literate
• Demonstrates high standards in written and verbal communication
• Team Player
• Demonstrates ability to work well with other professionals/ colleagues
• Good time management and organizational skills

Desirable

• Ability to study as a self-motivated learner who can formulate their own progress towards learning objectives and negotiate pathways to achievement with supervisory teams
• Speaks a second language
• Ability to work with people from diverse backgrounds

Other

Essential

• Ability to personally manage a sensitive, traumatic and potentially emotionally distressing caseload
• Able to meet the physical requirements of the role after reasonable adjustments have been made for any illness or disability
• Full, enhanced and current satisfactory DBS disclosure for the role.
• Able to travel to meet post requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West London NHS Trust

Address

Hounslow CAMHS

Armstrong Way

Hounslow

TW3 3EL

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Undergraduate degree, upper second class or above, in Psychology OR related subject (e.g., Psychology, Education, Childhood development, Social Work etc), OR any subject with further training or experience in a relevant field (e.g., Teaching/TA; Learning Support; HCA; Youth Work; Counselling etc)
• OR relevant professional experience in CYP Mental Health/Education/Mentorship (to be considered on a case-by-case basis)

Desirable

• Training in nursing, social work, occupational therapy, counselling or within a specific psychological therapy Psychology or other health /social care/youth related undergraduate degree Other relevant postgraduate degree

Experience

Essential

• Evidence of working with children and young people with mental health difficulties

Desirable

• Experience of working in mental health or related services
• Worked in a service where agreed targets in place to demonstrating outcomes Experience working with community groups

Skills & Competencies

Essential

• Knowledge of children and young people gained through academic study in child development, child wellbeing or mental health
• Ability to learn in a variety of settings and using a variety of learning methods, including remote delivery of teaching; Computer Literate
• Demonstrates high standards in written and verbal communication
• Team Player
• Demonstrates ability to work well with other professionals/ colleagues
• Good time management and organizational skills

Desirable

• Ability to study as a self-motivated learner who can formulate their own progress towards learning objectives and negotiate pathways to achievement with supervisory teams
• Speaks a second language
• Ability to work with people from diverse backgrounds

Other

Essential

• Ability to personally manage a sensitive, traumatic and potentially emotionally distressing caseload
• Able to meet the physical requirements of the role after reasonable adjustments have been made for any illness or disability
• Full, enhanced and current satisfactory DBS disclosure for the role.
• Able to travel to meet post requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West London NHS Trust

Address

Ealing CAMHS

Armstrong Way

Southall

UB2 4SD

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Undergraduate degree, upper second class or above, in Psychology OR related subject (e.g., Psychology, Education, Childhood development, Social Work etc), OR any subject with further training or experience in a relevant field (e.g., Teaching/TA; Learning Support; HCA; Youth Work; Counselling etc)
• OR relevant professional experience in CYP Mental Health/Education/Mentorship (to be considered on a case-by-case basis)

Desirable

• Training in nursing, social work, occupational therapy, counselling or within a specific psychological therapy Psychology or other health /social care/youth related undergraduate degree Other relevant postgraduate degree

Experience

Essential

• Evidence of working with children and young people with mental health difficulties

Desirable

• Experience of working in mental health or related services
• Worked in a service where agreed targets in place to demonstrating outcomes Experience working with community groups

Skills & Competencies

Essential

• Knowledge of children and young people gained through academic study in child development, child wellbeing or mental health
• Ability to learn in a variety of settings and using a variety of learning methods, including remote delivery of teaching; Computer Literate
• Demonstrates high standards in written and verbal communication
• Team Player
• Demonstrates ability to work well with other professionals/ colleagues
• Good time management and organizational skills

Desirable

• Ability to study as a self-motivated learner who can formulate their own progress towards learning objectives and negotiate pathways to achievement with supervisory teams
• Speaks a second language
• Ability to work with people from diverse backgrounds

Other

Essential

• Ability to personally manage a sensitive, traumatic and potentially emotionally distressing caseload
• Able to meet the physical requirements of the role after reasonable adjustments have been made for any illness or disability
• Full, enhanced and current satisfactory DBS disclosure for the role.
• Able to travel to meet post requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West London NHS Trust

Address

H&F CAMHS

Hammersmith & Fulham

W6 0LS

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view Band 7 and Band 8a JD as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

TRAINING & QUALIFICATIONS

Essential

• Doctoral level training in clinical or counselling psychology or its equivalent, including specifically models of psychopathology, clinical psychometrics and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology as accredited by the BPS and/or Accredited CBT therapist with the BABCP and/or UKCP Registered / BACP (accred.) psychotherapist with a Level 7 psychotherapy qualification
• Professional registration with the Health and Care Professions Council or UKCP / BACP.
• Training in clinical supervision for doctoral, and equivalent, trainees.

Desirable

• Evidence of post-qualifying training in psychological therapies relevant to severe and enduring mental health difficulties including for example DBT/ CBT-P/ EMDR / SCM / Systemic Practice.
• Training in the supervision of psychological therapies

EXPERIENCE

Essential

• Post qualification experience of working in mental health settings delivering specialist psychological assessment, formulation and interventions across a range of settings including community, primary care, inpatient, crisis services.
• Experience of working with a wide range of client groups across the whole life course presenting with a range of psychological difficulties.
• Post qualification experience and/or training in working with adults affected by psychological trauma
• Experience of providing clinical supervision to assistant/trainee or qualified psychologists/psychological therapists, and/or other professionals.
• Experience of the application of psychology / psychotherapy in different cultural contexts.

Desirable

• Experience of teaching / training.
• Experience of working in acute mental health services (inpatient wards, HTT, crisis intervention services, psychiatric liaison).
• Experience of having facilitated/co-facilitated psychological therapy groups.
• Experience of facilitating reflective practice to teams.
• Experience of service development/change leadership.
• Experience of working with interpreters.

KNOWLEDGE AND SKILLS

Essential

• Skills in the use of complex methods of psychological assessment, formulation, intervention and management.
• Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to service users, their families, carers and other professional colleagues both within and outside the NHS.
• Post-graduate knowledge of research methodology, research design and complex, multivariate data analysis as practiced within the clinical fields of psychology / psychotherapy
• Evidence of continuing professional development as recommended by the BPS / BABCP / UKCP / BACP.
• Knowledge of the theory and practice of at least two specialised psychological therapies.
• Knowledge of the theory and practice of specialised psychological therapies in specific psychological problems (e.g. personality difficulties and dual diagnosis).
• Knowledge and awareness of the trauma informed approach.
• Knowledge of racial and other diversity issues and factors impacting access to mental health care and the use of restrictive practices.
• Advanced specialist knowledge, both theoretical and practical, of psychology / psychotherapy applied to clinical practice.
• Able to provide and receive sensitive information with empathy and transparency
• Able to make appropriate clinical judgements in complex situations
• Able to plan, prioritise and organise own workload.
• Comprehensive IT skills.
• Skills in administering psychological tests and standardised assessments.

Desirable

• Knowledge of quality improvement methodology.
• Understanding of the Mental Health Act and Mental Capacity Act.
• Knowledge of the NHS Leadership Framework and Positive Leadership Models
• Knowledge of RAID.

PERSONAL

Essential

• Able to sit for extended periods of time while demonstrating active listening skills.
• Able to maintain light physical effort for short periods.
• Ability to maintain a high degree of professionalism in the face of exposure to highly emotive material and behaviour that challenges.
• Ability to manage emotionally stressful situations including working with people affected by trauma.
• Ability to work independently and under pressure. Adaptable and able to work flexibly to respond to the service needs/priorities.

OTHER

Essential

• Knowledge of and commitment to the professional code of conduct of the BPS / BABCP / UKCP / BACP.
• Capable of being guided by policies, procedures and codes of conduct
• Able to reflect on and learn from own professional practice.
• Willing to participate actively in CPD in line with professional body guidance
• Ability to identify and employ mechanisms of clinical governance to support and maintain clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

H and F Mental Health Unit

London

W6 8NF

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

• Educated to A-level standard (Level 3) or able to demonstrate equivalent* knowledge, skills and experience gained through work or structured learning.
• Good general standard of education, including English and Maths, or ability to evidence these skills through experience.

Desirable

• Customer service training or similar non-clinical qualification.

Experience

Essential

• Experience of working within a healthcare service.
• Experience in a customer facing role (e.g. reception, or administrative role).
• Experience of working in a busy environment with competing demands.

Desirable

• Experience working with people from diverse cultural, social and linguistic backgrounds.
• Experience of using electronic patient record databases and dictation systems.

Skills/ Abilities

Essential

• Outstanding interpersonal and customer service skills - warm, calm, welcoming and able to put people at ease.
• Strong communication skills - clear, professional, patient, and able to adapt style to meet the needs of different individuals.
• Strong digital fluency - confident and efficient digital user, with strong keyboard skills, able to work accurately and independently across multiple systems simultaneously, knowing how to prioritise, validate and reconcile information across different systems (e.g. electronic patient record systems, booking systems, Outlook, Word, Excel, Teams); able to learn and adapt to new systems quickly.
• Accuracy, including numeric accuracy, and attention to detail, especially when entering patient information and managing appointments.
• Problem-solving and initiative - able to identify issues (e.g. missed bookings, distressed patients, wayfinding problems) and take appropriate action or escalate.
• Ability to stay composed under pressure and manage queues, difficult conversations or conflicting priorities.
• Organisational skills - able to prioritise, manage time effectively and support smooth patient flow.
• Ability to work flexibly across departments and sites, and as part of a wider administrative team.
• Ability to follow policies and local Standard Operating Procedures

Desirable

• Ability to communicate in more than one language commonly spoken in north west London.

Knowledge

Essential

• Understanding of good customer service and what creates a positive first impression.
• Awareness of the importance of confidentiality, data protection and professional boundaries.

Desirable

• Understanding of people inequalities and barriers faced by diverse communities in accessing services.
• Basic knowledge of NHS values and the role of admin staff in patient experience.