Job description

Job responsibilities

Enable access to personalised care and support

Take referrals for individuals or proactively identify people who could benefit from support through care coordination.

Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Use tools to measure peoples levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.

Support people to develop and implement personalised care and support plans.

Review and update personalised care and support plans at regular intervals.

Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevantSNOMED codes.

Coordinate and integrate care

Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations

Refer onwards to social prescribing link workers and health and wellbeing coaches where required.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.

Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

Record what interventions are used to support people, and how people are developing on their health and care journey,

Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Work sensitively with people, their families and carers to capture key information, while tracking of the impact of care coordination on their health and wellbeing.

Encourage people, their families and carers to provide feedback and to share their stories about the impact of care coordination on their lives.

Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

Miscellaneous

Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for personalised care and shared decision making within the practice.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

Work in accordance with the practices policies and procedures.

Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Additional Requirements

Essential

• ECDL or equivalent IT skill & knowledge
• Understanding of, and commitment to, equality, diversity and inclusion.
• Strong organisational skills, including planning, prioritising, time management and record keeping.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Meets DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required to meet work demands.

Desirable

• Knowledge of the personalised care approach.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Knowledge of how the NHS works, including primary care and PCNs.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social.

Qualifications

Essential

• GCSE Grade A to C in English Maths

Desirable

• GCSE Grade A to C in Biology
• Qualified to NVQ level 2 in Health and Social Care

Experience

Essential

• Experience of data collection and using tools to measure the impact of services.
• Experience of maintaining filing systems & collating information.
• Proficient using Microsoft Word, Excel and Outlook
• Clinical System Administration

Desirable

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working within multi- professional team environments.
• Experience of supporting people, their families and carers in a related role.
• Experience or training in personalised care and support planning.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

Thorpe Bay Surgery

99 Tyrone Road

Southend-on-sea

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

• English and Maths GCSE (or equivalent)
• General education to A Level

Desirable

• Certificate in First Line Management
• IT Certificate (PowerPoint/Excel/Word

Knowledge, Skills

Essential

• Good organisational and time management skills
• Flexibility
• Strong commitment to openness, honesty, and integrity
• Excellent communication, negotiation, and influencing skills
• Ability to advocate assertively
• IT and administrative skills
• Ability to work autonomously and collaboratively
• Ability to keep accurate records
• Commitment to improving patient care
• Motivating and empowering people
• Providing excellent customer service

Experience

Essential

• Experience with vulnerable/socially excluded adults
• Partnership working
• Knowledge of housing benefit / welfare system rules
• Knowledge of Housing Act / Homelessness Reduction Act
• Knowledge of Safeguarding, Mental Health, Care Act
• Multi-disciplinary team working
• Organisational skills
• Experience in clinical healthcare setting
• Experience managing caseloads

Desirable

• Experience of advocating for homeless individuals
• Knowledge of hospital EPR systems
• Experience of delivering training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trust Wide

London

W2 1NY

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Community Staff Nurse will provide highquality, evidencebased nursing care to patients requiring complex wound management within clinic settings. The postholder will work autonomously and as part of a multidisciplinary team to ensure safe, effective and positive woundhealing outcomes.

• Deliver comprehensive wound assessments, reviews and treatment planning for patients with complex or chronic wounds.

• Utilise specialist knowledge in tissue viability, vascular assessment, and lymphoedema management to inform safe and effective care pathways.

• Apply advanced wound care techniques, including compression therapy, negative pressure wound therapy (if applicable), and specialist dressings.

• Conduct ABPI studies and interpret results to guide compression therapy and vascular referral decisions.

• Monitor wound progression, escalate concerns appropriately, and ensure timely intervention to optimise healing outcomes.

• Provide holistic nursing assessments, considering physical, psychological and social factors impacting wound healing.

• Deliver safe and competent catheter care, including urethral and suprapubic catheter management.

• Provide nephrostomy care, ensuring correct maintenance, monitoring and escalation of complications.

• Administer medications in line with local policy, ensuring safe storage, documentation and patient education.

• Maintain accurate, timely and professional clinical records in accordance with NMC standards and organisational policy.

• Work closely with Tissue Viability Nurses, Vascular Teams, Lymphoedema Services, Podiatry, District Nursing and other communitybased services.

• Participate in multidisciplinary discussions to support coordinated care planning and seamless patient pathways.

• Engage patients and carers in shared decisionmaking, providing education and support to promote selfmanagement where appropriate.

• Contribute to service development, quality improvement initiatives and the implementation of innovative care approaches.

• Provide care within community clinic environments to ambulant patients requiring specialist wound care support.

• Ensure a positive patient experience through compassionate communication, timely intervention and professional conduct.

• Support safe caseload management and contribute to the smooth running of clinic operations.

Person Specification

Essential

Essential

• NMC qualification
• UK driving license
• wound care experience
• Nursing Degree

Desirable

• Tissue Viability experience
• Lymphoedema experience
• Vascular experience
• Community Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Phoenix Health Centre

Parkfields Road,

wolverhampton

WV46ED

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the Trust website for the full job description and person specification attached to the vacancy.

Please complete your application form in full outlining and providing examples of how you meet each of the criteria listed below. This includes both essential and desirablecriteria.

Person Specification

Education

Essential

• Four GCSEs to include English, Maths and a Science subject or equivalent
• Computer Skills

Desirable

• NVQ Level 2 Pharmacy or equivalent

Experience

Desirable

• Pharmacy/ Aseptic Experience
• Clinical Trials Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton Road

Wolverhampton

WV10 0QP

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Qualifications

Essential

• Degree in Speech-Language Therapy
• Health & Care Professions Council Registration

Desirable

• Relevant post graduate qualifications
• Membership of the Royal College of Speech-Language Therapists (RCSLT)
• Membership of Clinical Excellence Network (CEN) groups
• Courses and experience relevant to the patient group

Experience

Essential

• Experience of providing detailed assessment and intervention for patients with dysphagia and communication impairments
• Experience of working with adults with a variety of long-term conditions
• Use of reflective practice and supervising others
• Experience of service development
• Experience of working in an adult community setting and/or acute settings
• Experience of dealing with emotionally challenging situations in a professional and compassionate manner
• Experience of working in palliative and end of life care.
• Training and presenting to others

Desirable

• Undertaken clinical audit
• Research experience
• Experience of working in the NHS
• Use of outcome measures

Skills

Essential

• Specialist knowledge and understanding of long-term conditions and neurological conditions including clients with multiple pathologies
• Specialist skills in the assessment and treatment of adults with communication and swallowing difficulties in the context of complex long-term conditions
• Ability to problem solve, prioritise and demonstrate effective clinical reasoning skills
• Knowledge and experience of working within a wider multi-disciplinary team
• Knowledge and understanding of clinical guidelines across a variety of long-term conditions e.g. dementia, Parkinson's Disease
• Knowledge and understanding of clinical governance and its application to clinical practice
• Excellent time management and prioritisation skills
• Advanced clinical note writing and report writing skills, in both verbal and written format
• Strong interpersonal skills
• Evidence of counselling skills and ability to manage difficult conversations
• Basic IT/ word processing skills

Desirable

• EMIS clinical system experience

Key Attributes

Essential

• Personally, and professionally responsible
• Ability to self-motivate
• Ability to be flexible, adaptable and reliable
• Ability to work as a team member
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Battersea Studios

Battersea Studios

London

SW8 3HE

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical/Technical

To work as part of a team throughout the Trusts ultrasound departments as indicated on the weekly timetable. Performing clinical ultrasound examinations unsupervised and issue reports for examinations performed for a broad range of patients, from all sources of referral.

To carry out all ultrasound examinations unsupervised to the highest possible standard in line with departmental procedures and protocols.

Issue written reports on scan findings in a clear and concise way recommending follow up within agreed timescales, referral and further imaging as appropriate.

Demonstrate skills in a wide range of ultrasound examinations according to qualification, with regard to obstetric and gynaecological and general abdominal examinations, and be able to perform scans on high risk patients, and of a complex nature.

To report faults, defects and breakdown of fixtures and fittings to the section lead or Radiology Manager.

Ensure correct patient and clinical details are entered into radiology system, ultrasound equipment and archive.

To participate in quality control programmes for ultrasound equipment as required.

Managerial

Manages own personal daily departmental schedules ensuring all exams are managed within agreed departmental/Trust timeframes.

Assists with organisation of departmental ultrasound referrals where appropriate, ensuring patient flow is maintained.

To assist with the setup of procedures and protocols when necessary.

To cover for colleagues at short notice ensuring all patient examinations are delivered in a timely manner.

To be part of a team managing adhoc/urgent referrals as required.

Education/Development/Training

To lead in the practical teaching and supervision of trainee sonographers, in all modalities, for approximately six practical sessions per week.

Participate in the clinical/practical training of medical staff.

Maintain an individual CPD folder, illustrating that levels of clinical skills are maintained.

Attend radiology/MDT clinical meetings and contributes to patient care.

Participate in the training of student radiographers/radiographic aides/assistant practitioners.

Ensure knowledge is kept up to date by regular attendance at study days, reading literature and in-house clinical meetings.

Attend all statutory training on a yearly basis.

To participate in appraisals and personal reviews and work to achieve agreed set objectives.

Clinical Governance (Policies, Complaints, H/S)

To work within and adhere to standard and operations policies/protocols relating to the Trust and radiology department.

To participate in clinical audit.

To adhere to all safety regulations with regards to Health and Safety regulations and COSHH Regulations.

To be aware of issues of RSI, and ensure your individual system of work minimises risk to self and others.

Communication

To communicate effectively with patients and their relatives adapting techniques to the needs of the patient.

To communicate scan findings to patients, relatives and clinicians, including findings related to early pregnancy loss and foetal abnormalities, and other information of a sensitive nature.

Liaise with ultrasound booking clerk to maintain an efficient system of patient throughput.

Maintain a computerised and paper based record for patients attending for clinical examinations.

Maintain good working relationships with radiographers, radiologists, departmental support staff and out-patient staff.

Person Specification

Qualifications

Essential

• Educated to DCR or degree level or equivalent with qualification obtained
• Evidence of CPD during training and thereafter for maintenance of skill level
• Hold a PostGraduate Certificate or Diploma in ultrasound from accredited university
• State Registered

Experience

Essential

• Experience of a range of ultrasound procedures from the group listed below: Obstetrics (to include EPAU), Gynaecology, General Medical, Small parts, MSK, Paediatric, Vascular
• Previous NHS experience working as an Advanced Practitioner In Ultrasound.

Skills

Essential

• Independently reports examinations as above
• Responsible for own daily workload but has ability to prioritise section workload if required
• Experience of broad range of equipment and has ability to manipulate equipment and scanning controls safely on a regular basis
• Excellent communicator - verbal & written. Must be able to handle sensitive situations and communicate effectively with patients and relatives
• Supervises non-qualified/qualified staff e.g. students, assistants, registrars
• Acts as a mentor or trainer to ultrasound students

Desirable

• Willing to develop ultrasound skills in other clinical areas

Personal Qualities

Essential

• Team Player - able to contribute on a regular basis to : R+D, Audit, Patient management/ care, Updating of clinical policies and protocols
• Able to work single handed
• Participate in emergency call rota and weekend working
• Work flexible hours dependent on work load/ service needs

Other

Essential

• High energy and resilience - ability to work and remain calm under pressure
• Corporate approach to Trust objectives
• Car driver or ability to work across sites daily
• Able to work shift system introduced, on call , weekends to suit the service needs/workload

Desirable

• Highly motivated and with the ability to motivate others
• Interact with established focus groups within the directorate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details, please refer to the attached job description and person specification. Please ensure your supporting statement clearly demonstrates how you meet the essential and desirable criteria.

Person Specification

Qualifications

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area
• CIPD registered (MCIPD/FCIPD) Professional qualification
• Evidence of post qualifying and continuing professional development
• Member of relevant professional body

Experience

Essential

• Currently operating at senior management level
• Experience of successfully leading and managing a diverse team
• Experience of managing and delivering large scale projects
• Experience of managing a budget, involved in budget setting and working knowledge of financial processes
• Senior level experience in leading the HR/people functions in the NHS or partner organisation.
• Experience of developing and implementing People strategies at an organisational level

Desirable

• Experience of working in the NHS or healthcare

Skills

Essential

• Leadership, vision, strategic thinking, and planning with highly developed political skills
• Highly developed communication skills with the ability to communicate on highly complex, sensitive, or contentious matters in difficult situations and influence colleagues
• High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner; assessing options and drawing appropriate conclusions
• Able to plan, develop, maintain, and monitor innovative initiatives and services
• Sound judgement in the absence of precedent, seeking advice as necessary from more senior management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North East London

Address

20 Churchill Place

Canary Wharf

London

E14 5HJ

United Kingdom

Employer's website

https://northeastlondon.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Participate in the planning, organisation, preparation and delivery of training and outreach sessions; to groups of staff or other professionals who work with targeted client groups, in various settings. This includes setting up stalls and equipment at events.

Provide effective health promotion and sexual health awareness. Search for new contacts, venues, and community links to expand the Outreach offer.

Offer screening and condoms/lube during community events, awareness raising sessions and signposting to clinics and on-line services.

Provide sexual health advice to service users who may be at risk of STIs, blood borne viruses, risk of pregnancy and signpost to appropriate services.

Provide a safe environment and non-judgemental approach to enable service users to ask questions and discuss concerns.

Working with the Outreach & Prevention Co-Ordinator, establish and maintain relationships of trust and a collaborative approach with community leaders, faith leaders, organisations, networks and individuals to deliver co-produced sexual and reproductive health interventions.

Assist with campaigns and events such as World AIDS Day, National HIV Testing Week, Sexual Health Week, LGBT+ History Month, Pride, Black History Month and other promotions and events.

Promote the service effectively and participate in joint working initiatives.

Participate in the iCaSH social media platforms and digital engagement including netreach, as required by the service.

Working with the Outreach & Prevention Co-Ordinator, attend Local Sexual Health Outreach Partnership Groups to represent iCaSH Outreach & Prevention service.

Maintain up-to-date database of key partners.

Contribute to day-to-day administration including supporting the supply of Chlamydia and Gonorrhoea screening kits and C-Card supplies to our partners as requested.

Record outreach activity, ensuring data is recorded accurately and in a timely manner.

Report any noticeable changes or themes to Line manager and suggesting any improvements to the service.

Work as part of a team, attend team meetings and supervision sessions and plan and discuss work with other team members.

Communication

Provide advice, information, education to service users within level of competence, referring to senior staff where appropriate.

Work with service users to assess risk and to provide information about and discussion of risk-taking behaviour and risk reduction.

Record interventions accurately and concisely and keep confidential records.

Adapt communication and language to suit service user group/audience and to establish good working relationships with key stakeholders.

Liaise with and exchange information with other sexual health outreach services as relevant for the management of patients/clients.

Work collaboratively with all East of England Community Health and Care iCaSH Services to ensure a corporate approach.

People Management

Maintain own professional development and take part in appraisal process.

The post holder must carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy at all times.

Professional Development

Participate in a yearly appraisal and development review where relevant objectives are set.

Be responsible for own compliance for mandatory training requirements.

Take responsibility for keeping professionally up to date, demonstrating awareness of policy changes.

Attend mutually agreed training courses, seminars and conferences for personal and professional development.

Assist with teaching and education to individuals and groups from within and outside the service.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call, transported or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

Adhere to the Trust risk assessment and risk management processes.

Adhere to the Trust infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by the Trust

Participate in audits as required.

Participate in relevant emergency preparedness process for their team.

General

The post holder must at all times carry out his/her duties with regard to the East of England Community Health and Care NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for service users, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

To work flexibly to support the local service objectives including evening and weekend working, lone working, working from home, and office-based working.

Able to drive to all locations within the county to deliver services and testing kits and consumables as required.

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this, employees who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing hight quality health care.

Those most in need of protection include:

Children and young people

Adults at risk, such as those receiving care in their own home. People with physical, sensory, and mental impairments, and those with learning disabilities.

Sustainability

It is the responsibility of all staff to minimise the Trusts environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Person Specification

Qualifications

Essential

• Level 3 Award in Education and Training (previously PTLLS) or willingness to undertake it

Skills

Essential

• Excellent organisational & prioritising skills
• Proficient IT skills Microsoft Office (Word/Excel/PowerPoint)
• Excellent interpersonal and communication skills with range of individuals, including underserved and under-represented populations

Experience

Essential

• Experience or understanding the need to work with diverse communities including young people
• Experience of preparing, planning and delivering targeted health promotion training and workshops.
• Experience of working effectively with different agencies in the community, voluntary or statutory sectors

Other

Essential

• Access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Cambridgeshire

Brookfields Hospital, Mill House, 351 Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description: Are you ready to make a real difference in someones life?

Are you ready to take the lead and make a meaningful difference in peoples lives? Were looking for an experienced and motivated Senior Support Worker to work within our supported living service in Sileby, Leicestershire, delivering and overseeing high-quality support for three individuals with learning disabilities and/or difficulties, autism, and complex needs.

In this role, youll support people to live as independently as possible within their own home, promoting choice, control, and inclusion in everyday life. Youll play a key role in ensuring each person receives tailored, person-centred support that reflects their goals, preferences, and aspirations.

Reporting to the Registered Manager, youll divide your time between hands-on support and leadership or administrative responsibilities. Youll support the coordination of the service, guide and mentor staff, and ensure the service runs smoothly, safely, and in line with best practice and regulatory standards. This is a varied and rewarding role where you can have a direct and lasting impact.

About the people youll be supporting:Youll be supporting individuals with learning disabilities and/or difficulties, autism, and complex needs. Each person has their own unique personality, communication style, routines, and level of independence. Some people enjoy being active in their local community, attending activities, or building social connections, while others prefer quieter, structured, home-based routines.

Your role is to enable each person to live the life they choosesupporting them with daily living skills, communication, emotional regulation, and decision-making, while promoting independence wherever possible. Youll use a person-centred and proactive approach, including positive behaviour support where appropriate, to ensure individuals feel safe, understood, and valued in their own home.

Youll also work closely with families, carers, and external professionals to provide consistent, high-quality support, ensuring that each persons needs are met in a holistic and respectful way.

Where youll be working:This full-time role is based in our supported living service in Sileby Loughborough. Youll combine shift-based support with dedicated time for leadership and administrative duties, playing a key role in maintaining high standards and ensuring the service operates effectively.

As an Agincare employee youll enjoy:

£13.75 per hour

Refer a friend scheme earn up to £500*

Outstanding career development

Fully funded training and career development

Blue Light card discount package

Company pension scheme

What is required from you?

A minimum of 12 months on your right to work

Full UK Drivers licence

level 2 in Health and Social Care and willing to work towards level 3

How we achieve our outcomes with the people we support.

As part of your day to day work you will be offering the following;

Encouraging people to play active roles in the communities in which they live, to encourage independence.

Supporting Activities of daily Living including social activities, personal care, routines, planning and preparation of meals and budgeting.

Communicating- effectively communicate using peoples chosen methods

Engaging- promoting and motivating people we support to enhance their quality of life

Specialising - supporting people who may need positive behavioural support approaches

Recording- keeping accurate records &reporting changes in health or circumstances of service users to management

Team player Working as part of a team, as well as being able to work using your own initiative.

About Agincare

Agincare is proudly celebrating 40years of caring for communities. As a rapidlygrowing, family-ownedcare provider with more than5,500 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of ournew not-for-profit Childrens Services. Today,Agincare is one of the UKs largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locationsnationwide.As a signatory of theCare Leaver Covenant, we are committed tosupporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance,offering guaranteed interviewsto service leavers and members of the military community.All of our services areregulated by the CQCand Agincare is proud to be anequal opportunities employerand encourage applications from individuals of all backgrounds and experiences.At present, we are unable to offer visa sponsorship.As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isnt the right fit for you, we encourage you to explore our other vacancies,www.agincare.com/careers

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.

*Subject to terms and conditions

Person Specification

Qualifications

Essential

• A minimum of 12 months on your right to work, Full UK Drivers licence, level 2 in Health and Social Care and willing to work towards level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Agincare

Address

Enable

Sileby

LE12 7UD

United Kingdom

Employer's website

https://www.agincare.com/ (Opens in a new tab)

Job description

Job responsibilities

Guiseley and Yeadon Medical Practice is a friendly, forward-thinking training practice serving a diverse local community across our two sites. Were proud of our supportive, team-based culture and our focus on providing safe, high-quality, and accessible care.

Led by our Clinical Lead, Dr Helen Lawton, we have a well-established multidisciplinary team that includes GPs, nurses, HCAs, pharmacists, a physician associate, and experienced administrative staff. The practice uses SystmOne and Accurx to deliver efficient, patient-centred care through a total triage model.

The Role

We're looking for a committed and enthusiastic GP to join us for 4 sessions per week, including one half-day of on-call each week as part of our shared rota. This role does include working on a Friday as well one other day (Tuesday or Thursday)

You'll be supported by a collaborative clinical and administrative team, with opportunities to contribute to teaching, quality improvement, and wider practice development.

Key Details

• 4 sessions per week

• One half-day on-call per week (shared rota)

• SystmOne clinical system and Accurx total triage

• Mix of in-person and phone consultations

• Support from experienced clinicians and administrators

• Opportunities to engage in teaching and quality improvement projects

We Offer

• Competitive sessional rate

• Indemnity covered

• NHS Pension

• Structured induction

• A genuinely supportive working environment

Essential Requirements

• GMC registration and licence to practise

• Inclusion on the NHS Performers List

• Eligibility to work in the UK

Desirable

• Experience using SystmOne and Accurx

• Interest in teaching, leadership, or service development

How to Apply Please apply via NHS Jobs with your CV and a short covering statement explaining your interest and availability.

Person Specification

Qualifications

Essential

• Primary Medical Qualification (e.g. MBChB, MBBS or equivalent) recognised by the General Medical Council (GMC).
• Full GMC registration with a licence to practice.
• Certificate of Completion of Training (CCT) in General Practice (or equivalent if trained abroad).
• Inclusion on the NHS England Medical Performers List (or eligibility to join before start date).
• Right to work in the UK.
• Evidence of up-to-date revalidation and appraisal (if already practising).
• Enhanced DBS check (Disclosure and Barring Service).

Desirable

• Experience using SystmOne and Accurx.
• Postgraduate qualifications such as MRCGP (Membership of the Royal College of General Practitioners).
• Experience in teaching or supervising students/trainees.
• Additional clinical interests or specialist skills (e.g. dermatology, minor surgery, womens' health, mental health).
• Leadership, quality improvement, or research experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aire Valley Surgery

Address

Yeadon Health Centre

South View Road

Yeadon

Leeds

LS197PS

United Kingdom

Employer's website

https://www.airevalleysurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Role

Depending on the appointment route, responsibilities will include:

• Providing high-quality general medical services to our patients
• Managing acute, chronic and preventative care
• Face-to-face, telephone and online consultations
• Working collaboratively with our experienced multidisciplinary team
• Contributing to QOF, enhanced services, audit and quality improvement
• Maintaining accurate and timely clinical records
• Contributing to practice and service development
• For GP Partners, involvement in the leadership, governance and strategic direction of the practice

We are keen to support GPs with existing clinical interests and would welcome applicants wishing to develop new areas of expertise.

Clinical & Practice Support

You will be supported by:

• An experienced team of GP Partners and Salaried GPs
• A broad multidisciplinary clinical team
• Protected administration time
• Efficient clinical and administrative support systems
• Shared home visiting arrangements
• An established training and learning environment
• Opportunities to contribute to teaching, training and service development

Person Specification

Experience

Essential

• Person Specification
• Essential
• GMC registration with a licence to practise
• Inclusion on the NHS GP Performers List
• Excellent clinical and communication skills
• Commitment to providing high-quality patient care
• Ability to work effectively as part of a multidisciplinary team

Desirable

• Person Specification
• Desirable
• Previous UK general practice experience
• Interest in teaching or training
• Interest in quality improvement or service development
• Clinical special interests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP

United Kingdom

Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more details on this vacancy please review the attached job description and person specification.

Person Specification

Qualifications

Essential

• Recognised Core Mental Health Professional Qualification (e.g. RMN/Dip SW/OT)

Knowledge

Essential

• In-depth knowledge of mental health problems
• In-depth knowledge of issues that impact upon people with mental health problems
• Detailed knowledge of the impact of risk and protective factors that affect people with mental health problems

Experience

Essential

• Experience of post qualification clinical work with service users experiencing a range of mental health problems
• Experience of delivering evidence based interventions in a time-limited framework
• Evidence of assessment across a broad range of mental health problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

The Mount

Accrington

BB5 5DE

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Guild Lodge hospital site is situated in beautiful rural area, yet close to motorway links from all directions of travel.

The hospital site offers: Free staff parking Onsite restaurant facilitiesOur staff receive: Preceptorship and support for those new to the services Access to salary sacrifice schemes for cars, electronics etc. Excellent support and Wellbeing services Superb external training and development opportunities Opportunities to develop leadership skills across differing care environments

Please see attached the job description and person specification for more information about this role please contact Tinashe Ncube, Matron on 01772 215018 or [email protected]

Person Specification

Qualifications

Essential

• Registered Mental Nurse (RNMH) or Registered Learning Disabilities (RNLD)

Desirable

• Evidence of continuing professional development
• Degree qualification relevant to field

Knowledge

Essential

• Knowledge of factors affecting secure mental health care and the contemporary mental health agenda
• Ability to analyse problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions
• Ability to prioritise workload, work at a fast pace and meet deadlines
• Able to demonstrate a history of leading on clinical care improvement initiatives.

Experience

Essential

• At least 12 months at band 6 or above.
• Recent relevant experience of leading a team and providing care in secure setting
• Experience of working with and using a variety of models and approaches to care
• Experience of staff performance management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Guild Lodge

Whittingham Lane

Preston

PR3 2JH

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Further details / informal visits contact:

Corren Counsell | Senior Digital Business Analyst

[email protected]

For more details on this vacancy please review the attached job description and person specification.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• BCS Foundation Certificate in Business Analysis (or working towards) or equivalent professional experience

Knowledge

Essential

• Understanding of Business Analysis lifecycle and core techniques
• Awareness of digital transformation or service improvement approaches
• Knowledge of current NHS affairs
• Understanding of requirements gathering and documentation processes

Experience

Essential

• Experience supporting business analysis or service improvement activities
• Experience of gathering and documenting requirements
• Experience supporting the identification, documentation and monitoring of benefits aligned to project or service outcomes
• Experience working with data and metrics to support evaluation, reporting or service improvement activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre Point

Preston

PR5 6AW

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Director will provide visible, credible and responsive clinical leadership across FedBucks, supporting the delivery of safe, effective and compassionate care across all services.

Executive and Strategic Leadership

Clinical Leadership and Workforce

Service Development and System Leadership

Statutory and Professional Responsibilities

Quality, Compliance and Governance

Financial Responsibilities

Clinical Practice:

The Medical Director is expected to maintain active clinical practice, undertaking a minimum of 52 clinical sessions per annum (equivalent to approximately one programmed activity per week averaged across the year). This will ensure continued clinical credibility, visibility and engagement with frontline services.

Additional clinical sessions may be undertaken subject to service requirements and will be remunerated in accordance with applicable rota arrangements.

Overall Purpose of the Role

The Medical Director will be a visible and influential clinical leader across Buckinghamshire, helping to shape the future of primary, urgent, community and neighbourhood-based care through collaboration, innovation, quality improvement and system leadership. This is an opportunity to influence healthcare delivery at scale whilst improving outcomes for more than 550,000 residents across Buckinghamshire.

Person Specification

Experience

Essential

• Significant senior clinical leadership experience within the NHS.
• Experience of operating at senior management, executive or Board level.
• Experience of leading multidisciplinary clinical teams and services.
• Experience of developing and implementing clinical strategy.
• Demonstrable experience of delivering service transformation and quality improvement programmes that have resulted in measurable benefits for patients.
• Experience of clinical governance, patient safety, risk management and regulatory compliance.
• Experience of incident investigation, complaints management and clinical audit.
• Experience of workforce development, clinical supervision and professional leadership.
• Experience of working collaboratively with clinicians, managers, commissioners and partner organisations.
• Experience of influencing and working across organisational boundaries within integrated care systems.
• Experience of service planning, demand and capacity management, and performance improvement.
• Experience of operating within financial and resource constraints and contributing to financially sustainable service models.
• Experience of working within primary care, urgent care or community healthcare services.
• Understanding of current NHS policy and strategic direction, including neighbourhood health, integration, population health management and health inequalities.

Desirable

• Previous Medical Director, Associate Medical Director, Clinical Director or equivalent senior leadership experience.
• Experience of working with Primary Care Networks and general practice at scale.
• Experience of NHS 111, Integrated Urgent Care, Urgent Treatment Centres or Out of Hours services.
• Experience of community-based specialist services and intermediate care pathways.
• Experience of working with Integrated Care Boards and provider collaboratives.
• Experience of leading business development, bid development or service mobilisation.
• Experience of supporting organisational growth and diversification.
• Experience as a CQC Nominated Individual, Clinical Safety Officer, Safeguarding Lead or Controlled Drugs Accountable Officer.

Qualifications

Essential

• Medical practitioner with current GMC registration and licence to practise.
• Inclusion on the GMC Specialist Register, GP Register, or within six months of entry at the time of appointment.
• Evidence of successful appraisal and revalidation.
• Evidence of ongoing continuing professional development (CPD).

Desirable

• Management or leadership qualification (e.g. MBA, MSc, PGCert, NHS Leadership Academy programmes).
• Training in Quality Improvement, Patient Safety, Clinical Leadership or Health Service Management.
• Qualification or recognised training in coaching, mentoring or leadership development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FedBucks Ltd

Address

FedBucks Ltd

Unit D1, Regents Park

Summerleys Road

Princes Risborough

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Professional Development, Education and Training

- Responsible for planning and implementing induction programme for recently appointed team members

- Develop local rolling training programme for new and existing staff, in conjunction with PAS Training and Information Departments.

- Ensure staff complete the agreed Trust mandatory training.

- Be proactive in own Personal Development to ensure ability to support own staff.

Procurement and Commissioning

- Commission all stationery and office equipment for the span of control.

- Monitor the delivery of goods procured and distribute as appropriate

- Maintain accurate records of the commissioning, procurement and delivery of goods and authorise payment in a timely manner.

- Resolve issues of quality or delivery with the suppliers.

- Negotiate with suppliers to ensure best deal.

Planning and Organisation

Operational

- Source, collect and validate accurate RTT (Referral to Treatment) data in accordance with agreed practices and standards

- Ensure, through accurate data validating, the RTT (Referral to Treatment) data reported to the Department of Health is accurate

- Use patient notes, existing databases, and Trust systems to formulate, validate and confirm patient pathways

- Create databases to collect and monitor complex data, maintain and update databases

- Record accurately the validation of patient data

- Monitor and ensure accuracy of data relating to inter-hospital transfers and respond to external queries relating to those data.

- Input the collected data into Trust systems in a timely and accurate manner

- Liaise with clinicians, nursing staff and other staff as appropriate to achieve collection of accurate data and missing notes

- Educate medical, clinical and administrative staff within the Trust on the complex principles of clock start and stop validation and the use of RTT codes

- Identify any pathway trends or specific trends within specialties and highlight areas of concern

- Undertake and participate in local audits, surveys and any relevant pathway research to fulfil the requirements of the RTT Target

- Plan and organise multi-disciplinary meetings

- Advise and demonstrate own activity and work role to less experienced, or new employees in the team

- Review of all RTT documentation as directed by line manager

- Pilot the use of pathway ID functionality on PAS

- Collect additional data on an ad-hoc basis

- Work within organisational policies and procedures, comment on proposals and implement policy

- Plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported

- Ensure that data is recorded and saved in the appropriate Trust locations

- Develop and maintain effective working relationships with other staff in the departments and the Trust ensure that a professional and seamless service is provided. This will require liaison with Heads of Department, Clinical Directors, Consultants, Managers and Administrative staff

- Ensure confidentiality and security of data in accordance with organisational requirements, and in line with the Data Protection Act

- Maintain the high standards of the department by contributing towards individual and team objectives

- Participate in planned training events and attend all mandatory training sessions as requested

- The scrutiny of large datasets and proactive report on changes in trends or patterns, particularly focusing on defined key performance indicators

- Ensure that performance reports are produced for senior management team and all deadlines are met.

- Develop and support high quality data standards ensuring that data entered onto systems, e.g. Trak is accurate, complete and up to date

- Undertake surveys and audits to support service developments

- Actively works towards developing and maintaining effective working relationships both within and outside the Trust

- Fosters and maintains strong links with all Services across the Trust, developing key contact points within Care and Corporate services.

- Monitoring of patients on all speciality elective waiting lists, identification of potential long waiters patients who could breach waiting times, instructing specialities to action to resolve

- Analysis, monitoring and validation of a comprehensive suite of management reports for strategic and operational purposes.

- Provide active support, direction and guidance to all staff involved in the management of waiting lists at speciality level

- Undertake investigations into patient complaints relating to patient administration as and when necessary and in line with the NHS Constitution

- Actively participate in projects to improve the quality of all elements of patients referral to treatment processes and pathways,

- Present access-related information regularly to groups of staff (eg through weekly RTT meeting and periodic training), including staff at all levels.

- Work with specialty teams at all levels, providing support and challenging operational departments based on best national and international practice

- Produce training material and deliver training to individuals and groups of staff to support new and existing processes to support the access policy.

- Work with specialty management teams to ensure patients waiting for appointments and/or treatment are managed in chronological order, within clinical priority and seen or treated within the maximum wait time in line with national guidelines and Trust policy.

- Co-ordinate waiting list reviews as required to validate data and reduce patient waiting times.

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the post holder

Communications and Working Relationships

- Communication with a range of clinical and non-clinical staff is required

- Contact with patients is over phone

- Information Department

- Health Records Department

- Trust training department including PAS training staff

- PALS

- Build effective networks across clinical, managerial and administrative teams to collaborate where appropriate in all aspects of access management, to gain co-operation and agreement on any service improvement

- Promote a positive high-profile image of the team both internally and externally.

MOST CHALLENGING PART OF JOB

- Working in a challenging and changing environment whilst under pressure, effectively managing own time

- Managing conflict and staff disagreements

- Maintaining a high degree of accuracy when working under pressure

- Working for several Directorates whilst managing competing demands

- Training new members of staff, whilst maintaining full service cover

- Dealing with difficult conversations

General Working Conditions

- Expected to visit Medical Records, Wards and Departments on occasions across all Trust sites

- The nature of the job necessitates the need for flexible working

- Frequent requirement to concentrate within an unpredictable work pattern

- Management of own workload

- Required to act independently. Managers are available for personal advice, but does not directly supervise the work being carried out.

- Input and analyse information for a substantial proportion of working time. Requires accuracy and constant checking

- Dealing with sensitive and confidential information

- Use of Visual Display Unit (VDU) on a daily basis

- Light physical effort. Movement of medical notes and files up to and including 5kgs in weight

- Use of Telephone

Additional Contact Details

Roger Blake - [email protected]

Person Specification

Qualifications, Knowledge and Experience

Essential

• Effective communication and interpersonal skills. Guidance: Demonstrates the ability to communicate clearly and professionally with colleagues, patients, service users
• Ability to work collaboratively within a multidisciplinary team. Guidance: Evidence of building positive working relationships and contributing to team objectives.
• Organisational and time management skills. Guidance: Ability to prioritise workload, meet deadlines, and manage competing demands effectively.
• Commitment to equality, diversity and inclusion. Guidance: Demonstrates understanding of and commitment to promoting inclusive working practices.
• IT literacy relevant to the role
• Educated to Degree level, or equivalent post-secondary education experience working as a team leader or supervisor in a large complex healthcare organisation.
• Appropriate experience within a demanding healthcare environment or equivalent job role setting

Desirable

• Relevant professional qualification or additional training
• Experience of service improvement or project work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)