Job description

Job responsibilities

Act as the primary contact for SARs and FOI enquiries, ensuring accurate logging, tracking, and timely processing.

Liaise with internal departments, healthcare professionals, and external organisations to retrieve, review, and redact records, ensuring compliance with legal and Trust requirements.

Maintain and update databases for SARs and FOI requests, monitoring progress and ensuring deadlines are met.

Provide guidance on FOI processes and support compliance with Trust policies.

Handle sensitive data, ensuring confidentiality and adherence to legal frameworks.

Prepare regular reports and maintain accurate records of all requests and actions.

Manage communication with applicants, including updates on delays or clarifications.

Assist with data preparation and reporting for governance groups and committees.

Provides straight forward information governance advice and guidance to colleagues and customers to ensure they effectively manage information.

Reviews and assists the organisation to maintain records for UK GDPR compliance requirements.

Collate evidence and examines for compliance with standards, statutory controls, or management directives. Identifies, escalates, and documents issues of non-compliance.

Ensure timely completion of SARs and FOI requests in line with legal

requirements.

Person Specification

Experience

Desirable

• Experience in processing Subject Access Requests (SARs) and Freedom of Information (FOI) requests in line with legal requirements.

Qualifications

Essential

• Educated to GCSE level or equivalent, including Maths and English.

What we are looking for in our people

Essential

• Ability to follow and apply organisational policies and procedures related to information governance.
• Proficiency in using IT systems
• Effective and approachable communicator, adaptable to different audiences.
• High attention to detail and commitment to data accuracy.
• Self-motivated with the ability to prioritise workload and meet deadlines.
• Team player with a collaborative approach to achieving shared goals.
• Familiarity with handling sensitive information and maintaining confidentiality.
• Experience in managing administrative tasks efficiently under pressure.
• Willingness to develop knowledge and skills through professional development opportunities.
• Flexible and adaptable to changing priorities and tasks.

Desirable

• Knowledge of UK GDPR, Data Protection Act 2018, and Freedom of Information Act 2000.
• General understanding of the Caldicott Principles, NHS Code of Practice: Confidentiality, and Common Law Duty of Confidentiality.
• Awareness of records management principles and best practices.
• Basic knowledge of current and emerging technologies related to data security and governance.
• Confident in providing straightforward advice on IG-related matters to colleagues and stakeholders.
• Ability to interpret and apply IG legislation and guidance to day-to-day tasks.
• Ability to travel across multiple sites as required.

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

United Kingdom

Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Apply a structured change management methodology and lead change management activities with key responsibilities for:

- Planning and organising a broad range of complex activities, including influencing and adjusting plans to align project and operational wider plans and strategies.

- Implementing new ways of working, facilitating collaborative working and capacity planning.

- Development and delivery of relevant impact assessments, plans, processes and materials to enable the change i.e. business readiness assessment, change sustainability plans, new processes, benefits realisation plans and tracking.

- Support the implementation of Change plans and monitor progress of plans against success criteria and maintain alignment to business case as relevant.

Input, and support training requirements e.g. create learning/training plans and materials.

Manage stakeholder engagement and communications in terms of change management, set up advocacy and mobilise change agents or champions as required.

Lead stakeholder engagement and communication initiatives and identify and help to address any resistance.

Core responsibility for ensuring patient care is considered within change management plans/ activity and that the patient perspective as a key driver in continuous improvement.

Responsible for reporting on delivery of Change Workstreams, project change activities and BAU initiatives as required.

Influence and design services relating to patient care and patient/workflows, including administrative and operational workflows which have a direct impact on provision of services.

Act as an effective change agent in the delivery change workstreams and activities.

Will be responsible for risk and issue management related to change activity and outcomes.

Person Specification

What we are looking for in our people

Essential

• Strong project management and organisational skills.
• Good understanding and demonstrable knowledge of benefit management and change role within it.
• Able to work well under pressure and with complexity and ambiguity and can flex to changes in business focus.
• Able to define problems and evaluate new concepts and ideas and identify recommendations and solutions.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations
• Strong analytical skills with experience of assessing the impact of change.

Experience

Essential

• An experienced EPR Change Manager with prior EPR Oracle Millennium implementation experience who understands the clinical, operational and safety implications of introducing digital workflows into live hospital services.
• Proven track record of working within major change or transformation programmes to effectively manage and delivery change.
• Experience and knowledge of change management principles, concepts, methodologies and tools; able to advise on, and utilise a good practice approach to business change.
• Experience in stakeholder management on complex/sensitive programmes, and able to influence and gain buy-in to enable change to happen through others.

Qualifications

Essential

• Educated to degree level or equivalent experience delivering major change programmes.
• Relevant change management qualification, and/or equivalent experience.

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

United Kingdom

Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide a responsive and high-quality support service for EPR and other supported clinical systems, helping to minimise disruption to patient care and operational services.

Act as a system administrator or key user for allocated EPR modules, undertaking agreed configuration, maintenance and administrative activities in line with established procedures.

Investigate and resolve system incidents and user queries, using appropriate technical knowledge and support processes, and escalate complex or unresolved issues appropriately.

Work with clinical and non-clinical users to understand requirements and support the development of safe and effective electronic workflows within agreed configuration standards.

Identify and report potential clinical, operational, information governance and security issues associated with system changes, escalating concerns to the appropriate senior colleague.

Undertake system and configuration testing for upgrades, releases and agreed changes, recording test results, defects and actions in accordance with local procedures.

Administer user access and support Smartcard provision in accordance with Registration Authority, local security and information governance procedures.

Monitor data quality and system performance, identifying issues and working with users and colleagues to improve the accuracy, completeness and effective use of information.

Provide guidance and support to staff on EPR use, system procedures, user access and associated processes, including assisting with training and demonstrations where required.

Liaise with digital teams, project colleagues, partner organisations and third-party suppliers to progress incidents, requests and agreed changes within service requirements.

Provide day-to-day support to colleagues within the team, sharing knowledge and helping to coordinate allocated work as required.

Maintain technical documentation, standard operating procedures and knowledge resources, and contribute to service improvements and project activities.

Manage allocated workload effectively, prioritising tasks in response to operational requirements and escalating competing priorities or urgent issues where appropriate.

Work flexibly and undertake other duties appropriate to the role and banding, consistent with the needs of the service.

Key relationships

Clinical and operational teams; EPR, digital and project colleagues; partner NHS organisations; Registration Authority contacts; information governance and cyber security teams; third-party suppliers and support providers.

Person Specification

Qualifications

Desirable

• Relevant IT, computing, digital health qualification or equivalent relevant experience.

Experience

Essential

• Significant experience of supporting and administering IT, clinical or business systems.
• Extensive experience of investigating and resolving incidents and user queries.

Desirable

• Experience of working in an NHS or healthcare environment.
• Experience of supporting an NHS EPR, PAS or other clinical system (EMIS/Lorenzo).
• Experience of contributing to service improvement and maintaining system documentation.

What we are looking for in our people

Essential

• Strong understanding of system administration, user access, testing and change processes.
• Awareness of information governance, confidentiality, data protection and cyber security.
• Good analytical, problem-solving and organisational skills.
• Good written and verbal communication skills, with the ability to support users with varying levels of technical knowledge.
• Ability to work independently within agreed procedures, prioritise workload and escalate issues appropriately.
• Ability to work effectively as part of a team and provide a customer-focused service.

Desirable

• Awareness of NHS digital standards and governance requirements.
• Willingness and ability to travel between supported sites where required.

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

United Kingdom

Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Develop and deliver the training activities to assure the knowledge transfer / adoption in the context of the target workforce, to demonstrate the ability to realise the agreed benefits.

Provide training on the Oracle Millennium Health platform via channels, at times, and in environments to meet the needs of the range of end users and their learning styles, as defined in the Training strategy.

Be responsible for ensuring trainees have understood their training, its context, and can operate the solutions effectively.

Document all aspects of the training activities and apply training processes.

Deliver responsibilities within the agreed time constraints and support the balancing of priorities of the programme and its partners.

Ensure the training outcomes comply with Clinical Safety Standards.

Responsible for the delivery of training in accordance with the change management (future processes).

The EPR Go Live Trainer is responsible for ensuring all training activities have appropriate stakeholder support.

Support the assessment of all risks to quality and/or highest standards of workforce experience and patient care.

Ensure that relevant best practice methodologies are applied.

Engage constructively and effectively using appropriate channels.

Manage professional interactions to deliver expected outcomes.

Ensure all user training is comprehensive.

Able to co-ordinate own training activities effectively, holding self to account.

Ensure the deployment of ways of working enabled by new digital solutions are accompanied with appropriate and accessible training services.

Person Specification

Experience

Essential

• Significant Oracle Millennium experience either as a trainer or used in another hospital role.
• Significant experience of using computer systems to an advanced level.
• Some experience of designing, developing and delivering training or supporting users.

What we are looking for in our people

Essential

• Ability to support development of end user learning content using a variety of tools and techniques.
• Ability to adapt learning interventions to the needs of the learner.
• Ability to support lesson plan development and separate schemes of work to support the learning journey
• Demonstratable interpersonal, presentation and organisational skills.
• Behave as a positive ambassador for Innovate Healthcare Services
• Independent means of transport for travel across sites

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

United Kingdom

Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)