Job description

Job responsibilities

Package Description:

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

Are you approachable, organised, and passionate about helping others? Were looking for a Receptionist to be the welcoming face of our busy GP practices and play a vital role in ensuring our patient services run smoothly.

This is a dynamic and rewarding position where no two days are the same. Youll be at the heart of patient care, working alongside a supportive team that values professionalism, confidentiality, and exceptional service. This role is perfect for someone with previous experience in a healthcare setting or strong administrative skills.

What Youll Be Doing

• Warmly greet and check in patients, ensuring a positive first impression
• Book appointments and manage queries via phone, email, and in person
• Process prescription requests and accurately update patient records
• Handle payments, post, emails, and other administrative tasks
• Keep reception and consulting areas tidy and well-stocked
• Manage patient registrations and assist with online service queries
• Send referral forms and liaise with hospitals and community services
• Maintain strict confidentiality and comply with data protection regulations

What Youll Bring

• A calm, courteous, and caring approach
• Excellent communication and IT skills, including Microsoft Office
• Ability to multitask and work efficiently under pressure
• Strong commitment to confidentiality and data security
• Flexibility to cover shifts and adapt to changing priorities
• Accurate record-keeping and a friendly, approachable manner

This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Ship Street Surgery,Ground Floor/First Floor, Ship Street, Brighton, BN1 1AE

Whats in it for you:-

• Hourly pay of £12.71
• Opportunity to join the NHS Pension Scheme
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team atcareers@ic24.nhs.uk.

Person Specification

Qualifications

Essential

• A calm, courteous, and caring approach; Excellent communication and IT skills, including Microsoft Office; Ability to multitask and work efficiently under pressure; Strong commitment to confidentiality and data security; Flexibility to cover shifts and adapt to changing priorities; Accurate record-keeping and a friendly, approachable manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Brighton

BN1 1AE

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

The role

Behind every successful patient journey is a contact centre operation that runs safely, efficiently and delivers the right support at the right time.

At IC24, we're looking for an Operations Manager to lead operational delivery across our urgent care services, including NHS 111, Contact Centres and associated service delivery functions.

This is a senior leadership role where you'll work closely with Team Managers, clinical leaders and quality teams to ensure our services consistently deliver excellent patient outcomes, exceed performance expectations and provide a great colleague experience.

You'll lead operational performance across multiple teams and services, driving continuous improvement, developing future leaders and ensuring our patients receive safe, responsive and high-quality care.

Most importantly, you'll understand that empowered colleagues and effective leadership create better outcomes for patients and communities.

You'll provide visible leadership to Team Managers and operational colleagues, creating a positive culture focused on accountability, engagement and service excellence.

You'll monitor operational performance, productivity and service levels, using data and insight to ensure contractual, quality and patient care standards are achieved.

You'll identify opportunities to improve processes, patient experience and operational efficiency, leading quality improvement initiatives across the service.

You'll coach and develop Team Managers, helping them build capability, confidence and leadership skills to support high-performing teams.

You'll oversee workforce planning, rota management and resource allocation, ensuring services remain safe, effective and sustainable.

You'll work collaboratively with clinical, quality and service delivery teams while representing IC24 in partnership meetings across the wider healthcare system.

You'll work closely with Clinical and Quality teams to ensure services meet contractual, regulatory and organisational standards.

You'll support the implementation of new pathways, service developments and operational improvements that enhance urgent care delivery.

Our Integrated Urgent Care services operate 24 hours a day, 365 days a year, supporting patients when they need urgent healthcare advice and access to clinical services.

As an Operations Manager, you'll provide leadership across a fast-paced, high-volume operational environment where performance, quality, patient safety and colleague wellbeing are equally important.

You'll work across multiple service areas and locations, maintaining a visible leadership presence and supporting organisational priorities both operationally and strategically.

You'll be someone who:

Has experience leading operational teams in a contact centre or other fast-paced service environment

Has experience managing multiple teams, functions or locations

Is confident using performance data and KPIs to drive improvement

Has a track record of delivering operational performance and quality outcomes

Can successfully lead and support change initiatives

Builds strong relationships with colleagues, stakeholders and partners

Is an excellent communicator who can influence at all levels

Leads with integrity, resilience and a people-first approach

Most importantly, you'll be passionate about delivering excellent services through empowered, engaged and high-performing teams.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Travel between IC24 sites may be required.

Hybrid working opportunities may be available depending on service requirements.

Salary of £45,000 per annum

6.6 weeks of annual leave

Access to the NHS Pension Scheme

Learning and development opportunities to support your career journey

Employee Assistance Programme including free 24/7 counselling support

Access to health and wellbeing initiatives

Blue Light Card discounts

Colleague recognition and reward schemes

The opportunity to make a real impact within a growing Social Enterprise

Interviews will be held W/C 14th September 2026.

We celebrate brave ideas and brave people. careers.ic24.org.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.

Person Specification

Qualifications

Essential

• Experience leading operational teams in a contact centre or other fast-paced service environment. Experience managing multiple teams, functions, or locations. Confidence in using performance data and KPIs to drive improvement. Track record of delivering operational performance and quality outcomes. Ability to successfully lead and support change initiatives. Strong relationship-building skills with colleagues, stakeholders, and partners. Excellent communication and influence skills at all levels. Leadership with integrity, resilience, and a people-first approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Kent with a requirement to travel to other sites

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description: The Role

Behind every outstanding primary care service is a clinical leader who inspires others, drives high standards and ensures patients receive safe, effective and compassionate care.

At IC24, we're looking for a Lead Nurse / Advanced Practitioner to provide clinical leadership across our Brighton practices, supporting the delivery of high-quality patient care while developing and empowering our nursing and healthcare assistant teams.

This is a highly visible leadership role where you'll combine hands-on clinical practice with team leadership, clinical governance and service improvement. You'll work closely with Practice Managers, Clinical Leads and wider multidisciplinary teams to drive best practice, improve patient outcomes and support the continued development of our Primary Care services.

Most importantly, you'll understand that investing in people, maintaining clinical excellence and fostering a positive team culture helps deliver the very best care for our patients.

You'll provide leadership, coaching and mentorship to Practice Nurses and Healthcare Assistants, helping colleagues build confidence, capability and clinical excellence.

You'll provide advanced clinical care and assessment, ensuring patients receive safe, effective and evidence-based treatment in line with national and local guidelines.

You'll help maintain high standards of clinical governance, supporting audits, quality improvement initiatives and compliance with CQC and organisational requirements.

You'll work collaboratively with clinical and operational leaders to identify opportunities to improve pathways, patient outcomes, preventative care and service delivery.

You'll support training, education and career development across the nursing team, helping to create a positive learning environment and promote professional growth.

You'll support colleagues through regular one-to-one meetings, performance reviews and development plans, helping to maintain high standards across the team.

You'll contribute to chronic disease management, health promotion initiatives and preventative healthcare services that improve outcomes for patients.

You'll work closely with GPs, Practice Managers, Clinical Leads and wider healthcare teams to ensure joined-up, patient-centred care.

Our Primary Care services are committed to providing high-quality, accessible healthcare for local communities while supporting better patient outcomes and experiences.

As a Lead Nurse / Advanced Practitioner, you'll work within a dynamic and supportive multidisciplinary team, balancing clinical responsibilities with leadership, governance and service development.

You'll play an important role in shaping the future of nursing services within IC24, helping to create a culture of learning, innovation and continuous improvement.

We're looking for someone who:

Is a First Level Registered Nurse with current NMC registration

Holds a Non-Medical Prescribing qualification

Has experience working within General Practice, Primary Care or Urgent Care settings

Demonstrates strong clinical leadership and decision-making skills

Has experience supporting, mentoring or managing clinical teams

Understands clinical governance, quality improvement and audit processes

Is passionate about developing colleagues and supporting clinical excellence

Builds strong professional relationships across multidisciplinary teams

Is proactive, organised and committed to continuous improvement

Most importantly, you'll be passionate about delivering outstanding patient care while supporting colleagues to thrive and develop.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Travel to other IC24 sites may occasionally be required to support service needs.

Salary of 54140.87 per annum

6.6 weeks of annual leave

Access to the NHS Pension Scheme

Learning and development opportunities to support your career journey

Employee Assistance Programme including free 24/7 counselling support

Access to health and wellbeing initiatives

Blue Light Card discounts

Colleague recognition and reward schemes

The opportunity to make a real impact within a growing Social Enterprise

careers.ic24.org.uk

We celebrate brave ideas and brave people. careers.ic24.org.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team atcareers@ic24.nhs.uk.

Person Specification

Qualifications

Essential

• First Level Registered Nurse with current NMC registration Non-Medical Prescribing qualification Experience in General Practice, Primary Care or Urgent Care settings Strong clinical leadership and decision-making skills Experience in supporting, mentoring or managing clinical teams Understanding of clinical governance, quality improvement and audit processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Church Surgery

BN2 4ES

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Clinical Safety Officer

Hybrid Working | 4 days per Week | £62,000 FTE

About CLEO Systems

CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work.

We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care.

Our mission, Clinical Excellence Online (CLEO), is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services and beyond.

The Role

We are seeking an experienced and enthusiastic Clinical Safety Officer to join our growing healthcare software business.

Working as part of a dynamic team of clinical and non-clinical professionals, you will be responsible for the efficient and effective management of digital clinical safety across CLEO Systems. You will provide expert leadership, guidance and support in relation to clinical safety standards, risk management and governance, ensuring our digital solutions are safe, effective and compliant.

A key focus of this role will be supporting our Electronic Prescribing and Medicines Administration (ePMA) solutions, conducting clinical safety reviews, and providing approval for the implementation of new and upgraded digital solutions across the organisation.

Key Responsibilities

• Lead and oversee digital clinical safety activities across CLEO Systems.
• Provide specialist expertise in ePMA solutions and clinical safety governance.
• Develop, maintain and review clinical safety documentation, including hazard logs and clinical safety cases.
• Assess clinical risks associated with digital healthcare solutions and recommend mitigation strategies.
• Support the implementation and ongoing improvement of digital systems and services.
• Collaborate with NHS stakeholders, customers and internal teams to ensure safe and effective deployment of solutions.
• Ensure compliance with relevant clinical safety standards and best practice guidance.

About You

You will be a registered clinician with a passion for safe digital transformation in healthcare and a proven ability to work effectively with a range of stakeholders.

To be successful in this role, you will have:

• Current registration with an appropriate professional body.
• At least two years' experience working within the digital health sector, either within the NHS or a healthcare software supplier.
• Experience of clinical safety and risk management in health IT environments.
• Knowledge and practical experience of hazard logs, clinical safety cases and clinical risk assessment processes.
• Experience working with NHS organisations and managing key stakeholder relationships.
• Excellent analytical, communication and problem-solving skills.
• A proactive and collaborative approach to delivering high-quality outcomes.

What We Offer

At CLEO Systems, we value our people and are committed to supporting their wellbeing and professional development.

As part of our team, you'll benefit from:

• Annual salary of £62,000 FTE
• Generous annual leave entitlement plus bank holidays
• Opportunity to join the company pension scheme
• Private healthcare
• Full home-working equipment provided
• Access to our Heartbeat Wellbeing Programme
• Free, confidential 24/7 counselling and support service
• Ongoing learning and development opportunities
• A supportive and collaborative working environment

About Us

CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), a leading not-for-profit social enterprise providing innovative and patient-focused healthcare services.

Together, we support over 6 million patients across a range of services including GP out-of-hours care, NHS 111, primary care and secondary care support services. Through our mission of Clinical Excellence Online, we contribute to improving access to health and social care while reducing demand on secondary care services.

Additional Information

Due to the nature of this position, employment is subject to:

• Proof of eligibility to work in the UK
• A satisfactory basic DBS check
• Receipt of two satisfactory references

Closing Date: Wednesday 2nd September 2026

Please note this advert may close sooner if sufficient applications are received.

Join Us

At CLEO Systems, we celebrate brave ideas and brave people.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds, particularly those from underrepresented groups.

If you require any reasonable adjustments during the recruitment process or would like an accessible version of any recruitment documents, please contact the recruitment team at careers@cleosystems.com.

Visit CLEO Systems to find out more about how we're transforming healthcare through technology.

#LI-LJ1

Person Specification

Qualifications

Essential

• Candidates must have a current registration with an appropriate professional body along with substantial experience in the digital health sector and an understanding of clinical safety and risk management in IT environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Remote/Hybrid

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Team Manager Opportunities (Ashford, Kent)

We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:

Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon

These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.

At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.

As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.

This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.

What youll focus on

Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.

Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improveindividual and team performance.

Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations,support development and manage performance effectively.

Managing people processes effectivelyYoullconfidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.

Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, andsupporting investigations where required.

Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people,support interviews, and ensure new starters are effectively onboarded andsupported through probation.

Keeping the operation running smoothlyYoullrespond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.

Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.

The environment youll work in

IC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.

Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.

Flexibility is essential, with shifts including evenings, weekends and bank holidays.

What matters in this role

You dont need to come from one specific background - but your approach to leadership is key.

Youre likely someone who:

Has experience leading teams in a fast-paced environment Is confident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong, supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safety

Most importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Whats in it for you:-

Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme

Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay) Inclusive wellbeing benefits Employee Assistance Programme including free 24/7 independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.

Closing date: 31/08/2026

We celebrate brave ideas and brave people. careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating aninclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.

Person Specification

Qualifications

Essential

• Experience leading teams in a fast-paced environment, confident use of performance data and systems, clear communication skills, and strong relationship-building abilities. Applicants should be proactive, organized, and able to manage competing priorities, remaining calm under pressure while responding effectively to challenges.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description: Package Description (Norwich, Norfolk)

Team Manager Opportunities

We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:

Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon

These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.

At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.

As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.

This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.

What youll focus on

Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.

Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance.

Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations, support development and manage performance effectively.

Managing people processes effectivelyYoull confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.

Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and supporting investigations where required.

Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people, support interviews, and ensure new starters are effectively onboarded and supported through probation.

Keeping the operation running smoothlyYoull respond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.

Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.

The environment youll work in

IC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.

Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.

Flexibility is essential, with shifts including evenings, weekends and bank holidays.

What matters in this role

You dont need to come from one specific background - but your approach to leadership is key.

Youre likely someone who:

Has experience leading teams in a fast-paced environment Isconfident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong,supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safety

Most importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Whats in it for you:-

Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.

Closing date: 31/08/2026

We celebrate brave ideas and brave people. careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.

Person Specification

Qualifications

Essential

• Leadership experience in a fast-paced environment. Ability to use performance data and systems for improving outcomes. Strong communication skills and relationship-building ability. Proactive organization and prioritization capabilities. Calmness under pressure with effective response to operational challenges. Understanding of quality, consistency, and patient safety importance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Norwich

NR7 0WF

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Quality, Information, Safety and Governance Coordinator

The Role

Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes.

At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.

As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests.

This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.

Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.

What youll focus on

Coordinating QISG meetings, agendas, actions and documentation Maintaining accurate records including risk registers, complaints logs and governance trackersSupporting incident, complaints and information request processes (including DSARs and RFIs) Producing reports and extracting data from governance systems (e.g. Ulysses)Supporting audits, inspections and quality assurance activity Maintainingshared mailboxes and ensuring timely routing of queriesSupporting the development and dissemination of learning from incidents and complaints Assisting with DSPT and information governance compliance activity Ensuring governance documents and archives are accurate, organised and accessible

About you

Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.

This role would suit someone who:

Has experience in an administrative, governance, quality or healthcaresupport role Isconfident using systems to manage data, reports and documentation Understands the importance ofconfidentiality, information governance and data protection Has strong organisational skills and can manage multiple deadlines Communicates clearly and works well with a range of stakeholders Is comfortable producing accurate notes, reports and maintaining records Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Ashford, Kent

Hybrid working with a minimum of 2 days per week in the office.

Whats in it for you?

Annual Salary of £26,000 Opportunity to join the NHS Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.

We celebrate brave ideas and brave people.careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• Experience in administrative, governance, quality, or healthcare support roles; strong organisational skills; proficiency in using Microsoft Office and managing data; understanding of confidentiality, information governance, and data protection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

The Role

Help shape how good governance supports better patient care.

Behind every effective organisation is a Board that makes informed decisions, operates with integrity and has the right governance in place. As Board Governance Manager at IC24, you'll play a vital role in making that happen.

Working closely with our Chair, Chief Executive Officer, Chief Finance Officer and Board, you'll lead our company secretarial and governance function, ensuring our Board and Committees operate efficiently, meet their statutory responsibilities and have the information they need to make confident strategic decisions.

This is an exciting opportunity to join IC24 as we continue to strengthen our governance framework following an external governance review. You'll lead the delivery of our Governance Improvement Plan, embed robust assurance processes and help create an organisation that is audit-ready, compliant and focused on continuous improvement.

No two days will be the same. You could be preparing Board papers, advising senior leaders on governance best practice, coordinating Board development, managing statutory compliance, supporting strategic risk management or working with colleagues across Finance, People, Quality and Operations to strengthen organisational assurance.

You'll be someone who enjoys bringing structure to complex environments, building trusted relationships with senior stakeholders and ensuring the highest standards of governance are maintained.

This isn't simply a governance role. It's an opportunity to influence how one of the UK's leading social enterprise healthcare providers is governed.

What you'll be doing

Leading Board governance and company secretarial services

Acting as Company Secretary, ensuring IC24 meets all statutory and regulatory requirements while continuously improving governance frameworks, policies and Board processes.

Supporting an effective Board

Working closely with the Chair, Chief Executive and Executive Team to plan and deliver high-quality Board and Committee meetings, forward plans, governance advice and Board development activities.

Driving governance improvement

Leading delivery of the Governance Improvement Plan, embedding governance and assurance frameworks that strengthen oversight, accountability and organisational effectiveness.

Managing risk and assurance

Supporting the Board Assurance Framework, governance reporting, strategic risk management and compliance activity, ensuring the Board has clear visibility of key risks and progress.

Producing high-quality governance documentation

Preparing and reviewing Board papers, reports, minutes and governance documentation to support informed decision-making and effective governance.

Supporting regulatory compliance

Maintaining oversight of statutory obligations, governance reviews, audit activity and reporting requirements, ensuring IC24 remains compliant and audit ready.

Building trusted relationships

Working collaboratively with Board Directors, Executive Leaders, senior managers and external stakeholders, providing expert governance advice and influencing best practice across the organisation.

Improving how we work

Identifying opportunities to modernise governance processes, embrace new ways of working and make governance more efficient, effective and accessible.

Who this role suits

This role is ideal for an experienced governance professional who enjoys working at Board level and understands how effective governance enables organisations to deliver better outcomes.

You'll thrive as our Board Governance Manager if you:

• Have experience supporting Boards, Committees or Company Secretarial functions.
• Have a strong understanding of corporate governance, statutory compliance and governance best practice.
• Can confidently build relationships with senior leaders and Board Directors, providing credible advice and appropriate challenge.
• Produce high-quality reports, Board papers and governance documentation with exceptional attention to detail.
• Are highly organised and able to manage multiple governance deadlines and annual reporting cycles.
• Can interpret complex information, identify risks and communicate clearly with a wide range of stakeholders.
• Are comfortable handling highly confidential and sensitive information with professionalism and discretion.
• Enjoy improving processes and embedding governance frameworks that support organisational success.
• Bring integrity, sound judgement and a calm, solution-focused approach.
• Share our values of Care, Excellence, Respect and Innovation.

Why IC24?

At IC24, good governance isn't simply about compliance. It's about creating the right environment for better decisions, stronger leadership and safer patient care.

As Board Governance Manager, you'll work closely with our Executive Team and Board during an exciting period of governance development, helping shape how we strengthen assurance, improve Board effectiveness and support the organisation's long-term strategy.

You'll have the opportunity to influence governance at the highest level while working within a collaborative organisation that values continuous improvement, innovation and doing the right thing.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.

IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Every day, our people help patients access the care they need, when they need it most.

What's in it for you?

• Annual salary of £48,000 pro rata
• Opportunity to join the NHS Pension Scheme
• 25 days annual leave per annum plus bank holidays
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes
• Hybrid working, with office attendance required on Mondays and Board meeting days

Location: Ashford, Kent (hybrid working)

Hours: Part-time, up to 30 hours / 4 days per week (typically 9am to 5pm, with some flexibility aligned to Board cycles and organisational priorities)

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and appropriate references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• Experience supporting Boards or Company Secretarial functions and a strong understanding of corporate governance and statutory compliance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)