Job summary

Urgent Primary Care Doctor Bank (Home Visiting) Bring urgent primary care to the patients who need it most - in their own homes. Urgent care is General Practice at its most immediate. Patients don't always know what they need when they reach us. They may have been referred through NHS 111 and, following clinical assessment, need to be seen in their own home. What they need is an experienced doctor who can listen, assess, make confident clinical decisions and get them to the right care. At IC24, we're looking for Urgent Primary Care Doctors to work within our Home Visiting Service across Sussex, providing urgent face-to-face care to patients in their own homes. You will have access to IC24s fleet of vehicles and any equipment required to carry out this role, we only need you to bring your clinical expertise. You'll work alongside our drivers, dispatch teams and wider urgent care colleagues, providing safe, timely and effective care while helping patients access the most appropriate treatment for their needs. If you enjoy the variety of General Practice, the autonomy of home visiting and the clinical challenge of assessing and treating patients in their own environment, this could be the role for you.

Main duties of the job

At IC24, we're searching for Urgent Primary Care Doctors to work within our Home Visiting Service across Sussex, offering urgent face-to-face care to patients in their own homes. This role goes beyond practical support, addressing immediate healthcare needs for patients who might be housebound, nearing the end of life, or undergoing urgent clinical issues. You'll coordinate closely with drivers, dispatch teams, and other care personnel to deliver timely and effective treatment. Tasks include assessing and treating patients, making confident clinical decisions, managing risks, and ensuring patients receive appropriate care. This means acting decisively with limited information and working autonomously in a variety of situations. Integrated Care 24 focuses on enhancing access to healthcare and social services for patients while alleviating the strain on secondary care structures. Our services, reaching over six million patients, include GP Out of Hours, NHS 111, and Integrated Urgent Care. We are a nonprofit organization dedicated to patient-centered and innovative care.

About us

We are Integrated Care 24 (IC24), a leading not-for-profit Social Enterprise that provides innovative and patient-focused primary and urgent care services. At IC24, our commitment lies in improving access to health and social care for patients, thereby alleviating the demands on secondary care services. Our services are extended to over six million patients, covering GP Out of Hours, NHS 111, Primary Care, and Integrated Urgent Care. Daily, our workforce is committed to enabling patients to access necessary care promptly. We believe in the value of people collaborating effectively, ensuring patients receive comprehensive care. We strive to foster an inclusive environment, encouraging applications from diverse groups and ensuring everyone within our organization feels valued. IC24 is dedicated to safeguarding and promoting the welfare of those using our services, ensuring they are protected from harm and abuse. We seek professionals who are comfortable balancing clinical independence with team collaboration to deliver exceptional patient care.

Job summary

Urgent Primary Care Doctor Bank (Home Visiting) Bring urgent primary care to the patients who need it most - in their own homes. Urgent care is General Practice at its most immediate. Not every patient who needs urgent care can come to us. Some are housebound, frail, approaching the end of life or have been clinically assessed as needing a face-to-face review in their own home. What they need is an experienced doctor who can listen, assess, make confident clinical decisions and get them to the right care. At IC24, we're looking for Urgent Primary Care Doctors to work within our Home Visiting Service across Kent. You'll work alongside our drivers, dispatch teams and wider urgent care colleagues, providing safe, timely and effective care to patients in their own homes. If you enjoy the variety of General Practice, the autonomy of home visiting and the clinical challenge of assessing and treating patients in their own environment, this could be the role for you. What you'll focus on Assessing and treating patients in their own homes You'll provide face-to-face asses

Main duties of the job

As an Urgent Primary Care Doctor (GP) - Bank, you'll provide urgent primary care to patients in their own homes, primarily targeting individuals who are housebound, frail, or approaching the end of life. The role involves making autonomous clinical decisions, assessing risk, and ensuring patients receive appropriate care and management. You will work within the IC24's Home Visiting Service alongside drivers and dispatch teams, administering safe, timely, and effective care. The position requires GPs to be experienced in face-to-face consultations, confident in autonomous decision-making, and skilled in managing complex cases in various home environments. Flexibility is important, as the role includes work during evenings, weekends, overnights, and holidays, responding to the urgent needs of patients. The role offers an hourly pay of £58.69 plus enhancements for unsociable hours, along with opportunities for professional development and participation in the NHS Pension Scheme.

About us

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise committed to providing primary and urgent care services. Being patient-focused, IC24 aims to improve access to health and social care, thereby reducing pressure on secondary care services. IC24 provides a wide range of healthcare services, including GP Out of Hours, NHS 111, Primary Care, and Integrated Urgent Care Services. Serving over six million patients, IC24 works tirelessly to ensure patients receive timely and effective care, tailoring services to meet immediate healthcare needs. IC24 celebrates diversity and offers equal opportunities to all applicants, fostering an inclusive environment where everyone can thrive and feel they belong. IC24 is dedicated to patient safety and operates with high clinical standards, ensuring staff meet regulatory requirements such as GMC guidance and strive for continuous improvement through learning and development opportunities. The organisation is headquartered in Ashford, operating several locations throughout Kent, such as Canterbury and Margate.

Job summary

Urgent Primary Care Doctor Bank (Urgent Treatment Centres) Be the clinician patients need when their care can't wait. Urgent care is General Practice at its most immediate. Patients don't always know what they need when they reach us. They may have been referred through NHS 111, redirected from an Emergency Department or walked into an Urgent Treatment Centre looking for help. What they need is an experienced doctor who can listen, assess, make confident clinical decisions and get them to the right care. At IC24, we're looking for Urgent Primary Care Doctors to work across our Urgent Treatment Centres in East Kent, including William Harvey Hospital in Ashford, Kent and Canterbury Hospital in Canterbury and Queen Elizabeth The Queen Mother Hospital in Margate. You'll work as part of a multidisciplinary urgent care team, providing safe, timely and effective care while helping patients access the most appropriate treatment for their needs. If you enjoy the variety of General Practice, the pace of urgent care and the clinical challenge of never quite knowing what is coming through the door next, this could be the role for you. What you'll focus on Assessing and treating patients who need urgent care You'll provide face-to-face assessment, diagnosis and treatment for patients presenting with a broad range of acute illness, minor illness and injury. Patients may come to you through NHS 111, as walk-ins or following redirection from an Emergency Department. You'll assess what's happening, decide what needs to happen next and ensure patients receive appropriate treatment, referral and safety-netting. Making confident clinical decisions Urgent Treatment Centres require sound clinical judgement. You'll often be working with patients you haven't met before, sometimes with limited background information and sometimes when they're anxious, unwell or experiencing difficult circumstances. You'll need to be able to assess risk, manage uncertainty and make safe decisions under pressure, recognising when a patient can be treated and discharged and when they need escalation or an alternative care setting. Working at the heart of urgent care You'll work in a fast-moving clinical environment where patient needs can vary considerably from one consultation to the next. You'll see a broad mix of acute illness, minor illness and injury, using your General Practice and urgent care experience to determine the most appropriate course of action. Some patients will need assessment, treatment and discharge. Others may need further investigation, onward referral or escalation into another part of the healthcare system. Being able to recognise that difference and make the right decision safely is a fundamental part of the role.

Main duties of the job

The role requires Urgent Primary Care Doctors to work in Urgent Treatment Centres, assessing and treating patients needing urgent care. Doctors must make confident clinical decisions, often with limited information, and work in a fast-moving, varied clinical environment. Key responsibilities include face-to-face assessment, diagnosis, and treatment of patients with acute or minor illnesses and injuries. Doctors will work as part of a multidisciplinary team, managing risk and ensuring safe patient care. The role demands flexibility to adapt to changing service demands and the ability to communicate clearly with patients, relatives, and colleagues.

About us

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise focused on innovative, patient-centered primary and urgent care services. IC24 aims to improve access to health and social care and reduce demand on secondary care services, serving over six million patients with services including GP Out of Hours, NHS 111, Primary Care, and Integrated Urgent Care. IC24's mission is to help patients access necessary care promptly, working collaboratively with healthcare partners to provide comprehensive services. The organization values diversity, equality, and inclusivity, ensuring equal opportunities for all applicants.

Job summary

The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

Main duties of the job

As a Health Advisor for IC24, you will be the first point of contact for patients calling NHS 111. Your role will involve assessing patient needs, directing them to the appropriate care, and managing challenging conversations. You will use NHS Pathways and approved processes to ensure patients receive safe and appropriate outcomes. The role requires excellent communication skills, the ability to stay calm under pressure, and a genuine desire to help people. You will need to multitask effectively, record information accurately, and navigate multiple IT systems. This role offers the chance to make a meaningful difference in people's lives, backed by comprehensive training and support.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services across the UK. The organization is dedicated to helping patients access the care they need when they need it most. IC24 values Care, Excellence, Respect, and Innovation and is committed to supporting its employees through training, coaching, and career development opportunities. The organization promotes an inclusive environment and encourages applications from under-represented groups to ensure equality and diversity within their workforce.

Details

Date posted

29 October 2026

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1569185005

Job locations

IC24

Ashford

TN24 0GP

United Kingdom

Job description

Job responsibilities

Package Description:

The Role

Be the calm voice people turn to when they need help most.

Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.

As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.

No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.

This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.

The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

To learn more about a day in the life of a Health Advisor click here to watch our video.

100% office attendance required

What you'll be doing

Being the first point of contact for patients

Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.

Assessing patient needs safely

Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.

Directing people to the right care

Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.

Managing challenging conversations

Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.

Multitasking with accuracy

Navigate multiple IT systems, record information accurately and follow established processes while speaking with callers.

Delivering high-quality care

Work to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.

Learning and developing

Take part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.

Supporting safe patient care

Recognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

You don't need previous healthcare experience to succeed as a Health Advisor.

What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.

You'll thrive in this role if you:

• Care about making a positive difference to people's lives.
• Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English.
• Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations.
• Are confident using technology, navigating multiple computer systems and multitasking accurately.
• Learn quickly, welcome feedback and are committed to continuous development.
• Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends.
• Values inclusion, dignity, confidentiality and respect for everyone

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Why IC24?

Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.

You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.

Let's be honest about the role

This role isn't for everyone.

Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.

Some new starters underestimate:

• The intensity and volume of calls.
• The emotional impact of difficult conversations.
• The level of multitasking and IT skills required.
• The importance of attendance, punctuality and personal resilience.
• How quickly safe decisions sometimes need to be made.
• The ongoing learning, coaching and quality assessments that support safe patient care.

What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time OptionsYoull work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.

Weekend-only roles are also available, and additional hours may be offered during busy periods

Training and Start DatesWere looking for candidates who can start training in November and December. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

What's in it for you?

• £12.75 per hour, plus enhancements of up to 60% for unsociable hours.
• NHS Pension Scheme
• 33 days annual leave
• Enhanced family leave policies.
• Wellbeing support, Employee Assistance Programme and occupational health services.
• Ongoing training, coaching and career development opportunities.
• Blue Light Card eligibility and access to employee reward and discount schemes.
• The opportunity to do meaningful work that genuinely makes a difference to people's lives.

Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.

Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Ashford Care Coordination Centre, Kent, TN24 0GP.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Job description Job responsibilities Package Description:The RoleBe the calm voice people turn to when they need help most.Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.To learn more about a day in the life of a Health Advisor click here to watch our video.100% office attendance requiredWhat you'll be doingBeing the first point of contact for patientsAnswer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.Assessing patient needs safelyUse NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.Directing people to the right careSignpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.Managing challenging conversationsSupport callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.Multitasking with accuracyNavigate multiple IT systems, record information accurately and follow established processes while speaking with callers.Delivering high-quality careWork to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.Learning and developingTake part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.Supporting safe patient careRecognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.Who this role suitsYou don't need previous healthcare experience to succeed as a Health Advisor.What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.You'll thrive in this role if you: Care about making a positive difference to people's lives. Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English. Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations. Are confident using technology, navigating multiple computer systems and multitasking accurately. Learn quickly, welcome feedback and are committed to continuous development. Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends. Values inclusion, dignity, confidentiality and respect for everyoneWho are we?Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.Every day, our people help patients access the care they need, when they need it most.Why IC24?Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.Let's be honest about the roleThis role isn't for everyone.Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.Some new starters underestimate: The intensity and volume of calls. The emotional impact of difficult conversations. The level of multitasking and IT skills required. The importance of attendance, punctuality and personal resilience. How quickly safe decisions sometimes need to be made. The ongoing learning, coaching and quality assessments that support safe patient care.What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.Working HoursAll Health Advisors must be able to work at least 50% of weekends.Full-Time OptionsYoull work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periodsTraining and Start DatesWere looking for candidates who can start training in November and December. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.What's in it for you? £12.75 per hour, plus enhancements of up to 60% for unsociable hours. NHS Pension Scheme 33 days annual leave Enhanced family leave policies. Wellbeing support, Employee Assistance Programme and occupational health services. Ongoing training, coaching and career development opportunities. Blue Light Card eligibility and access to employee reward and discount schemes. The opportunity to do meaningful work that genuinely makes a difference to people's lives.Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Ashford Care Coordination Centre, Kent, TN24 0GP.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.We celebrate brave ideas and brave people.We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Person Specification

Qualifications

Essential

• No previous healthcare experience is required, but the ability to communicate effectively, stay calm under pressure, and show empathy is essential.

Person Specification Qualifications Essential No previous healthcare experience is required, but the ability to communicate effectively, stay calm under pressure, and show empathy is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

The role We are pleased to announce Operations Officer opportunities within our Integrated Urgent Care Division, supporting NHS 111, Clinical Assessment Services (CAS) and face-to-face services. This is an excellent opportunity for experienced operational professionals who enjoy leading from the front, supporting colleagues and helping services perform at their best within a fast-paced healthcare environment. At IC24, our services rely on strong operational leadership to ensure patients receive safe, effective, and responsive care. As an Operations Officer, you'll play a key role in supporting service delivery, monitoring operational performance, and responding to the challenges that arise during a 24/7 operation. What you'll focus on Leading operational activity during your shift You'll provide visible operational leadership across a range of service areas, helping teams respond effectively to demand, challenges and service pressures. Supporting colleagues and making decisions You'll act as a key point of support for frontline operational teams, using sound judgement to resolve issues and make informed operational

Main duties of the job

We are offering Operations Officer opportunities within our Integrated Urgent Care Division. This role involves supporting NHS 111, Clinical Assessment Services (CAS), and face-to-face services. You will play a critical role in leading operational activity during shifts, providing leadership across various service areas, and making informed operational decisions. The position requires individuals who can maintain operational performance, manage pressures, and lead during challenges. You will also be responsible for monitoring performance, supporting workforce coordination, working with stakeholders, and contributing to continuous improvement. Strong leadership, decision-making, and communication skills are essential, along with experience in healthcare or urgent care services.

About us

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise that provides innovative and patient-focused primary care services. Committed to improving health and social care access, IC24 serves over 6 million patients, offering GP-led out-of-hours services, NHS 111, and support services for both primary and secondary care. As a dedicated organisation, IC24 aims to reduce the demand on secondary care services. It focuses on ensuring patients receive safe, effective, and responsive care across its diverse range of services. IC24 prioritizes inclusive wellbeing benefits, professional development opportunities, and equal opportunities for all its employees.

Job summary

Executive Assistant Help drive the success of our organisation by providing exceptional support to the people leading it. As an IC24 Executive Assistant, you'll provide high-level organisational and administrative support to our Executive Team, helping ensure their time, priorities and commitments are managed effectively. You'll play a vital role in supporting senior leaders, enabling them to focus on delivering strategic priorities that benefit our patients, colleagues and services. This is a role where organisation, professionalism and attention to detail are essential. One moment you could be coordinating diaries and managing competing priorities, the next, could be supporting senior meetings. Managed by the Executive Manager, you will work closely with our other Executive Assistant in supporting the Executive Directors, senior leaders and stakeholders across the business, you'll become a trusted partner who keeps things running smoothly behind the scenes while maintaining the highest standards of professionalism and confidentiality. No two days are the same, and you'll thrive on bringing structure, organisation and calm to a fast-paced environment. What you'll be doing Providing executive support Manage busy executive diaries, coordinate schedules and ensure senior leaders are fully prepared for meetings, appointments and key organisational activities. Managing communications Act as a key point of contact on behalf of the Executive Team, responding to correspondence, managing email traffic and ensuring communications are handled professionally and efficiently.

Main duties of the job

In this role, the Executive Assistant will be responsible for managing busy executive diaries, coordinating schedules, and ensuring senior leaders are prepared for important meetings and activities. The role involves acting as a key point of contact for the Executive Team, managing correspondence and email traffic professionally. Success in this position requires exceptional organisation, sound judgement, and the ability to work independently while maintaining high standards of support. Experience providing support at Executive, Director, or Senior Leadership level, exceptional attention to detail, and excellent communication skills, both written and verbal, are essential for this role.

About us

At IC24, we prioritize the importance of great support functions in delivering exceptional patient care. As a not-for-profit social enterprise, our focus is on enhancing care for patients while creating an environment where employees feel valued and empowered to succeed. The Executive Assistant will have the opportunity to work closely with senior leaders across a growing social enterprise, contributing meaningfully while developing skills and experience. By joining IC24, the Executive Assistant will be part of a collaborative and values-driven organisation dedicated to improving care for patients and fostering a culture where colleagues feel supported and empowered to excel.

Job summary

Package Description: Sales Development & Hubspot ExecutiveLocation: Hybrid Remote with occasional travel to Ashford, KentSalary: up to £35,000 per annumClosing Date: Monday 9th November 2026CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work. We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care. Our mission, Clinical Excellence Online (CLEO), is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services and beyond.About the role As our Sales Development & HubSpot Executive, youll play an important part in driving our growth.Youll take ownership of HubSpot CRM, identify and engage potential B2B customers across the healthcare sector, and nurture prospects into well-qualified opportunities for our Sales team this is a varied role combining data manageme

Main duties of the job

As a Sales Development & HubSpot Executive, you will drive growth by taking ownership of the HubSpot CRM, identifying and engaging potential B2B customers in the healthcare sector, and nurturing prospects into well-qualified opportunities for our Sales team. You will manage data, reporting, and sales prospecting with responsibilities that include managing and responding to inbound prospect opportunities, conducting discovery calls, securing product demonstrations, and nurturing early-stage prospects. The role requires a blend of data management, CRM administration, collaboration with Marketing, and utilizing AI and automation. Applicants should be proactive, organized, with strong communication skills and a collaborative approach.

About us

CLEO Systems is a mission-driven organization under Integrated Care 24 (IC24), a leading not-for-profit social enterprise providing primary care services. CLEO focuses on simplifying connected care through innovative software solutions across the healthcare spectrum, emphasizing improved access and reduced pressure on healthcare services. Serving over 6 million patients, CLEO collaborates closely with the NHS, delivering effective solutions in urgent, primary, and community care. IC24 provides out-of-hours GP-led services and NHS 111, underlining their commitment to patient-focused care and service excellence. The organization encourages a culture of growth, learning, and development.

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

£35,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1568054842

Job locations

IC24

Hybrid- occasional travel to Ashford

TN24 0GP

United Kingdom

Job description

Job responsibilities

Package Description:

Sales Development & Hubspot Executive

Location: Hybrid Remote with occasional travel to Ashford, KentSalary:up to £35,000 per annumClosing Date: Monday 9th November 2026

CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work.

We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care.

Our mission, Clinical Excellence Online (CLEO), is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services and beyond.

About the role

As our Sales Development & HubSpot Executive, youll play an important part in driving our growth.

Youll take ownership of HubSpot CRM, identify and engage potential B2B customers across the healthcare sector, and nurture prospects into well-qualified opportunities for our Sales team.

This is a varied role combining data management, reporting and sales prospecting with CRM administration, data quality, AI and automation and user support.

Working closely with our Marketing colleagues, youll engage prospective customers through warm calls, tailored outreach and thoughtful follow-up, building relationships and ensuring promising opportunities move seamlessly through the sales pipeline.

Key responsibilities

• Data management and Hubspot ownership
• Manage and respond to inbound prospect opportunities, ensuring timely and professional follow-up.
• Deliver multi-channel outbound prospecting through telephone, email and professional networks, aligned with agreed campaigns and account priorities.
• Conduct discovery calls to understand prospective customers needs, stakeholder requirements, current solutions, procurement routes and timescales.
• Secure well-prepared product demonstrations and follow-up meetings for the Sales team.
• Nurture early-stage prospects through relevant and timely communication, maintaining clear next steps through to conversion, disqualification or return to nurture.
• Research and prioritise target organisations and key decision-makers across the NHS, independent healthcare and relevant partner markets.
• Support events, webinars, campaigns and product demonstrations, ensuring opportunities are followed up promptly and accurately captured within HubSpot.
• Help maintain the quality and accuracy of CRM data, supporting effective reporting and pipeline visibility.
• Support colleagues in using HubSpot effectively, helping us make the most of our CRM, automation and AI capabilities.
• Work towards agreed activity, conversion, meeting and qualified-pipeline targets while maintaining a positive customer experience and high standards of data quality.

About you

Were looking for someone who is confident, proactive, organised and finds building relationships with prospective customers rewarding.

Youll be comfortable combining a commercial mindset with attention to detail and will enjoy working with both people and technology.

Youll ideally bring:

• Experience in sales development, business development, lead generation or a similar B2B environment.
• Experience using HubSpot, with confidence managing CRM data and supporting effective pipeline management.
• Strong telephone and written communication skills, with the confidence to engage senior stakeholders.
• An organised and methodical approach to prospecting, follow-up and CRM management.
• The ability to research organisations, identify relevant decision-makers and understand potential customer needs.
• A collaborative approach and the ability to work effectively across Sales and Marketing.
• An interest in using CRM automation and AI to improve efficiency and ways of working.
• Experience within healthcare, health technology or the NHS would be advantageous, but is not essential.

Who we are

CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24) a leading not-for-profit social enterprise providing patient-focused primary care services. Through our mission of Clinical Excellence Online, were committed to improving access to healthcare and reducing pressure on secondary care services.

IC24 delivers care to over 6 million patients across the UK, including GP-led out-of-hours services, NHS 111, and primary care support.

Whats in it for you

• Salary-up to £35k per annum
• Hybrid working (remote + occasional office travel)
• Nest Company Pension Scheme
• Benenden Health membership access to GP and specialist care
• 24/7 independent counselling service
• Reward and discount platform
• Learning and development opportunities to grow your career
• 1 paid volunteering day each year for community or charitable causes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

Please note the role may close sooner if sufficient applications are received

Diversity and Inclusion

At CLEO Systems, we celebrate innovative ideas and bold individuals. We are committed to equal opportunities for all and encourage applications from underrepresented groups, including ethnic minorities and people with disabilities. Should you require adjustments during the application process, please reach out to our recruitment team [email protected]

Apply today to be part of a team thats transforming healthcare.

Website:www.cleosystems.com

#LI-LJ1

Job description Job responsibilities Package Description:Sales Development & Hubspot ExecutiveLocation: Hybrid Remote with occasional travel to Ashford, KentSalary:up to £35,000 per annumClosing Date: Monday 9th November 2026CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work.We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care.Our mission, Clinical Excellence Online (CLEO), is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services and beyond.About the roleAs our Sales Development & HubSpot Executive, youll play an important part in driving our growth.Youll take ownership of HubSpot CRM, identify and engage potential B2B customers across the healthcare sector, and nurture prospects into well-qualified opportunities for our Sales team.This is a varied role combining data management, reporting and sales prospecting with CRM administration, data quality, AI and automation and user support.Working closely with our Marketing colleagues, youll engage prospective customers through warm calls, tailored outreach and thoughtful follow-up, building relationships and ensuring promising opportunities move seamlessly through the sales pipeline.Key responsibilities Data management and Hubspot ownership Manage and respond to inbound prospect opportunities, ensuring timely and professional follow-up. Deliver multi-channel outbound prospecting through telephone, email and professional networks, aligned with agreed campaigns and account priorities. Conduct discovery calls to understand prospective customers needs, stakeholder requirements, current solutions, procurement routes and timescales. Secure well-prepared product demonstrations and follow-up meetings for the Sales team. Nurture early-stage prospects through relevant and timely communication, maintaining clear next steps through to conversion, disqualification or return to nurture. Research and prioritise target organisations and key decision-makers across the NHS, independent healthcare and relevant partner markets. Support events, webinars, campaigns and product demonstrations, ensuring opportunities are followed up promptly and accurately captured within HubSpot. Help maintain the quality and accuracy of CRM data, supporting effective reporting and pipeline visibility. Support colleagues in using HubSpot effectively, helping us make the most of our CRM, automation and AI capabilities. Work towards agreed activity, conversion, meeting and qualified-pipeline targets while maintaining a positive customer experience and high standards of data quality.About youWere looking for someone who is confident, proactive, organised and finds building relationships with prospective customers rewarding.Youll be comfortable combining a commercial mindset with attention to detail and will enjoy working with both people and technology.Youll ideally bring: Experience in sales development, business development, lead generation or a similar B2B environment. Experience using HubSpot, with confidence managing CRM data and supporting effective pipeline management. Strong telephone and written communication skills, with the confidence to engage senior stakeholders. An organised and methodical approach to prospecting, follow-up and CRM management. The ability to research organisations, identify relevant decision-makers and understand potential customer needs. A collaborative approach and the ability to work effectively across Sales and Marketing. An interest in using CRM automation and AI to improve efficiency and ways of working. Experience within healthcare, health technology or the NHS would be advantageous, but is not essential.Who we areCLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24) a leading not-for-profit social enterprise providing patient-focused primary care services. Through our mission of Clinical Excellence Online, were committed to improving access to healthcare and reducing pressure on secondary care services.IC24 delivers care to over 6 million patients across the UK, including GP-led out-of-hours services, NHS 111, and primary care support.Whats in it for you Salary-up to £35k per annum Hybrid working (remote + occasional office travel) Nest Company Pension Scheme Benenden Health membership access to GP and specialist care 24/7 independent counselling service Reward and discount platform Learning and development opportunities to grow your career 1 paid volunteering day each year for community or charitable causesDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.Please note the role may close sooner if sufficient applications are receivedDiversity and InclusionAt CLEO Systems, we celebrate innovative ideas and bold individuals. We are committed to equal opportunities for all and encourage applications from underrepresented groups, including ethnic minorities and people with disabilities. Should you require adjustments during the application process, please reach out to our recruitment team [email protected] today to be part of a team thats transforming healthcare.Website:www.cleosystems.com#LI-LJ1

Person Specification

Qualifications

Essential

• Experience in sales development, business development, lead generation, or a similar B2B environment. Experience using HubSpot with confidence in managing CRM data. Strong telephone and written communication skills. Ability to research organizations and identify relevant decision-makers. Experience within healthcare or the NHS is advantageous.

Person Specification Qualifications Essential Experience in sales development, business development, lead generation, or a similar B2B environment. Experience using HubSpot with confidence in managing CRM data. Strong telephone and written communication skills. Ability to research organizations and identify relevant decision-makers. Experience within healthcare or the NHS is advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Hybrid- occasional travel to Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Hybrid- occasional travel to Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

The Role Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time. No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever. The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action. Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.

Main duties of the job

Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care. This role involves managing complex calls, supporting patients through difficult situations, and making timely clinical decisions. You'll provide clinical guidance, work collaboratively with colleagues, and maintain professional excellence. The role requires a commitment to training and developmental opportunities. Flexibility across a 24/7 rota is needed, and previous telephone triage or NHS Pathways experience is welcomed but not essential. Employment is subject to proof of eligibility to work in the UK, satisfactory references and an Enhanced DBS check with Barred Lists.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to more than six million patients across the UK. At IC24, you'll join an experienced multidisciplinary team committed to delivering outstanding patient care while supporting one another every day. You'll receive comprehensive induction, ongoing clinical supervision, and continuous professional development to help you grow throughout your career. IC24 focuses on improving patient care while creating an environment where colleagues feel valued, supported, and empowered to develop. They are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. With a dedication to creating an inclusive environment, IC24 welcomes brave ideas and brave people to join their team.

Job summary

Job Title: Team Manager Company: IC24 Location: Essex Job Type: Temporary Salary: 17.10 per hour plus enhancements for unsociable hours Package Description (Basildon, Essex) Team Manager Opportunities We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services. At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day. As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care. This is a rewarding opportunity for an aspiring or experienced leader who is passionate about de...

Main duties of the job

We are excited to offer several Team Manager roles within our Integrated Urgent Care Division, focusing on NHS 111 and GP Out of Hours services. Based at locations in Ashford, Norwich, and Basildon, this role is perfect for both aspiring and experienced leaders aiming to advance their careers. At IC24, Team Managers are integral to leading a team, fostering a supportive and high-achieving culture essential for delivering high-quality care. This position is designed for leaders who are passionate about enhancing team performance and patient outcomes. Responsibilities include leading and coaching a team of Health Advisors, managing performance through data insights, promoting a culture of accountability, and overseeing recruitment. This position requires flexibility with shifts, including evenings and weekends, and offers the opportunity to join the NHS Pension Scheme, enhanced bank holiday rates, additional annual leave, and professional development opportunities.

About us

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise that focuses on innovative, patient-centered healthcare services. With a commitment to improving healthcare access and reducing secondary care demand, IC24 serves over 6 million patients through various services like GP-led out-of-hours, NHS 111, and both primary and secondary care support services. The organization prides itself on employing skilled front-line teams and supportive leadership to ensure high-quality patient care. IC24 is dedicated to promoting equal opportunities and encourages applications from under-represented groups, fostering an inclusive environment that values diversity and belonging.

Details

Date posted

19 October 2026

Pay scheme

Other

Salary

£17.10 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1565691732

Job locations

IC24

Essex

SS14 3EZ

United Kingdom

Job description

Job responsibilities

Package Description:Package Description (Basildon, Essex)

Team Manager Opportunities

We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:

Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon

These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.

At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.

As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.

This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.

What youll focus on

Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.

Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improveindividual and team performance.

Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations,support development and manage performance effectively.

Managing people processes effectivelyYoullconfidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.

Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, andsupporting investigations where required.

Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people,support interviews, and ensure new starters are effectively onboarded andsupported through probation.

Keeping the operation running smoothlyYoullrespond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.

Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.

The environment youll work in

IC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.

Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.

Flexibility is essential, with shifts including evenings, weekends and bank holidays.

What matters in this role

You dont need to come from one specific background - but your approach to leadership is key.

Youre likely someone who:

Has experience leading teams in a fast-paced environment Isconfident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong,supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safety

Most importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Whats in it for you:-

Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.

Closing date: 31/08/2026

We celebrate brave ideas and brave people. careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating aninclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].

Job description Job responsibilities Package Description:Package Description (Basildon, Essex)Team Manager OpportunitiesWe are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford Reed House, Norwich Phoenix House, BasildonThese are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.What youll focus onLeading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improveindividual and team performance.Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations,support development and manage performance effectively.Managing people processes effectivelyYoullconfidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, andsupporting investigations where required.Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people,support interviews, and ensure new starters are effectively onboarded andsupported through probation.Keeping the operation running smoothlyYoullrespond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.The environment youll work inIC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.Flexibility is essential, with shifts including evenings, weekends and bank holidays.What matters in this roleYou dont need to come from one specific background - but your approach to leadership is key.Youre likely someone who: Has experience leading teams in a fast-paced environment Isconfident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong,supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safetyMost importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.Whats in it for you:- Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount SchemesDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.Closing date: 31/08/2026We celebrate brave ideas and brave people. careers.ic24.org.ukWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating aninclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].

Person Specification

Qualifications

Essential

• Experience in leading teams is beneficial, alongside skills in data-driven performance management, clear communication, and the ability to handle operational challenges.

Person Specification Qualifications Essential Experience in leading teams is beneficial, alongside skills in data-driven performance management, clear communication, and the ability to handle operational challenges.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Essex

SS14 3EZ

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Essex

SS14 3EZ

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

Main duties of the job

Be the calm voice people turn to when they need help most. As an IC24 Health Advisor, thousands of people contact NHS 111 looking for advice and support daily. You'll be the first point of contact, using guided assessment pathways to assess patients' needs and ensure they access the right care at the right time. No two calls are the same: you may reassure a parent worried about their child or assist someone in a mental health crisis. This role requires balancing compassion with professionalism while making safe decisions in a fast-paced environment. Working at NHS 111 is more than a customer service role; it's a position with real purpose and the chance to make a difference every day. The work can be emotionally demanding, but you will receive comprehensive training, coaching, and support from experienced colleagues and clinicians. Full office attendance is required for this significant role, supported by ongoing learning and development opportunities.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. As an organisation, IC24 is dedicated to helping patients access the care they need when they need it the most. They prioritize patient safety and support individuals in finding the right care and advice, ensuring that each patient receives adequate assistance in their time of need. IC24 values inclusion and respect for all people, encouraging applications from under-represented groups to ensure an inclusive environment where everyone feels they belong. By focusing on training, coaching, and providing continued support for their employees, IC24 aims to develop the confidence and skills necessary for excellence in patient care. The organisation is committed to equal opportunities and workplace adjustments, ensuring that all recruitment processes are accessible to everyone. They're proud of their commitment to safeguarding those in their care and creating a work environment where employees can continuously grow and thrive.

Details

Date posted

16 October 2026

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1564108458

Job locations

IC24

Peterborough

PE7 8HP

United Kingdom

Job description

Job responsibilities

Package Description:

The Role

Be the calm voice people turn to when they need help most.

Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.

As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.

No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.

This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.

The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

To learn more about a day in the life of a Health Advisor click here to watch our video.

100% office attendance required

What you'll be doing

Being the first point of contact for patients

Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.

Assessing patient needs safely

Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.

Directing people to the right care

Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.

Managing challenging conversations

Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.

Multitasking with accuracy

Navigate multiple IT systems, record information accurately and follow established processes while speaking with callers.

Delivering high-quality care

Work to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.

Learning and developing

Take part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.

Supporting safe patient care

Recognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

You don't need previous healthcare experience to succeed as a Health Advisor.

What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.

You'll thrive in this role if you:

• Care about making a positive difference to people's lives.
• Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English.
• Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations.
• Are confident using technology, navigating multiple computer systems and multitasking accurately.
• Learn quickly, welcome feedback and are committed to continuous development.
• Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends.
• Values inclusion, dignity, confidentiality and respect for everyone

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Why IC24?

Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.

You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.

Let's be honest about the role

This role isn't for everyone.

Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.

Some new starters underestimate:

• The intensity and volume of calls.
• The emotional impact of difficult conversations.
• The level of multitasking and IT skills required.
• The importance of attendance, punctuality and personal resilience.
• How quickly safe decisions sometimes need to be made.
• The ongoing learning, coaching and quality assessments that support safe patient care.

What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time OptionsYoull work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.

Weekend-only roles are also available, and additional hours may be offered during busy periods

Training and Start DatesWere looking for candidates who can start training in January. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

What's in it for you?

• £12.75 per hour, plus enhancements of up to 60% for unsociable hours.
• NHS Pension Scheme
• 33 days annual leave
• Enhanced family leave policies.
• Wellbeing support, Employee Assistance Programme and occupational health services.
• Ongoing training, coaching and career development opportunities.
• Blue Light Card eligibility and access to employee reward and discount schemes.
• The opportunity to do meaningful work that genuinely makes a difference to people's lives.

Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.

Come and Meet UsIf you are shortlisted, we will invite you to an assessment evening at our Peterborough Care Coordination Centre, PE7 8HPThis is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Job description Job responsibilities Package Description:The RoleBe the calm voice people turn to when they need help most.Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.To learn more about a day in the life of a Health Advisor click here to watch our video.100% office attendance requiredWhat you'll be doingBeing the first point of contact for patientsAnswer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.Assessing patient needs safelyUse NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.Directing people to the right careSignpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.Managing challenging conversationsSupport callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.Multitasking with accuracyNavigate multiple IT systems, record information accurately and follow established processes while speaking with callers.Delivering high-quality careWork to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.Learning and developingTake part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.Supporting safe patient careRecognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.Who this role suitsYou don't need previous healthcare experience to succeed as a Health Advisor.What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.You'll thrive in this role if you: Care about making a positive difference to people's lives. Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English. Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations. Are confident using technology, navigating multiple computer systems and multitasking accurately. Learn quickly, welcome feedback and are committed to continuous development. Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends. Values inclusion, dignity, confidentiality and respect for everyoneWho are we?Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.Every day, our people help patients access the care they need, when they need it most.Why IC24?Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.Let's be honest about the roleThis role isn't for everyone.Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.Some new starters underestimate: The intensity and volume of calls. The emotional impact of difficult conversations. The level of multitasking and IT skills required. The importance of attendance, punctuality and personal resilience. How quickly safe decisions sometimes need to be made. The ongoing learning, coaching and quality assessments that support safe patient care.What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.Working HoursAll Health Advisors must be able to work at least 50% of weekends.Full-Time OptionsYoull work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periodsTraining and Start DatesWere looking for candidates who can start training in January. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.What's in it for you? £12.75 per hour, plus enhancements of up to 60% for unsociable hours. NHS Pension Scheme 33 days annual leave Enhanced family leave policies. Wellbeing support, Employee Assistance Programme and occupational health services. Ongoing training, coaching and career development opportunities. Blue Light Card eligibility and access to employee reward and discount schemes. The opportunity to do meaningful work that genuinely makes a difference to people's lives.Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.Come and Meet UsIf you are shortlisted, we will invite you to an assessment evening at our Peterborough Care Coordination Centre, PE7 8HPThis is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.We celebrate brave ideas and brave people.We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Person Specification

Qualifications

Essential

• No previous healthcare experience is required for this role. Key qualifications include the ability to communicate effectively, stay calm under pressure, show empathy, work with accuracy, and demonstrate a genuine desire to help people. Confidence in using technology and navigating multiple computer systems is also essential.

Person Specification Qualifications Essential No previous healthcare experience is required for this role. Key qualifications include the ability to communicate effectively, stay calm under pressure, show empathy, work with accuracy, and demonstrate a genuine desire to help people. Confidence in using technology and navigating multiple computer systems is also essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Peterborough

PE7 8HP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Peterborough

PE7 8HP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

The Role Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time. No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever. The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action. Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes. This isn't traditional frontline nursing or paramedic practice. It's a role where your assessment skills, clinical judgement and ability to stay calm under pressure can make a difference to thousands of patients every week. Whether you're looking for greater flexibility, a new clinical challenge or a role that allows you to use your expertise in a different way, this is an opportunity to build a rewarding career in urgent care. To learn about a typical day in this role, watch our video here: Clinical Advisor Video What you'll be doing Delivering expert clinical assessment Assess patients presenting with a wide range of physical health conditions, injuries, mental health concerns and safeguarding issues using NHS Pathways and your professional clinical judgement....

Main duties of the job

As a Clinical Advisor at IC24, you will utilize your clinical expertise to assess patients remotely via NHS 111, providing timely clinical guidance and decision-making to ensure patients receive appropriate care. The role involves managing diverse cases, from worried parents to patients experiencing mental health crises or significant health conditions. This position is part of a multidisciplinary team, integrating clinical judgment and communication skills in a fast-paced telephonic environment, distinguishing it from traditional frontline roles. Candidates should be registered Adult Nurses or Paramedics with a focus on clinical assessment and decision-making, possessing not less than two years' recent experience in a relevant healthcare setting. The work offers flexibility, an array of shift options, and entails committing to a thorough training program in NHS Pathways, emphasizing professional development along the career trajectory.

About us

Integrated Care 24 (IC24) is a not-for-profit social enterprise, focusing on delivering NHS 111, GP Out of Hours, primary care, and urgent care services across the UK. Serving more than six million patients, IC24 is committed to enhancing patient care while ensuring support for its staff through professional training and continuous development. IC24 encourages an inclusive work culture, celebrating diversity, and aiming at improving healthcare outcomes through a dedicated team that operates in challenging yet rewarding out-of-hours care conditions. As part of their integrated care efforts, they offer roles like Clinical Advisor, necessitating health professionals to undertake structured guidance and assessment, contributing to patient-focused service delivery.

Job summary

Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time. No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever. The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action. Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.

Main duties of the job

The Clinical Advisor role at IC24 demands the use of one's clinical judgment to provide urgent care. Working within NHS 111, advisors assess and support patients over the phone, ensuring they receive timely and appropriate care. Each day brings varied and unpredictable challenges, requiring adaptability and quick decision-making skills. Advisors handle a range of issues from guiding worried parents to providing assistance to patients experiencing mental health crises. This position requires a balance of clinical expertise, communication skills, and empathy to address the needs of a diverse patient pool. Training is offered to ensure all staff can provide the highest standard of care, and the role represents an opportunity for professional development. Employment is contingent on background checks and proof of eligibility to work in the UK.

About us

Integrated Care 24 (IC24) is a not-for-profit social enterprise focusing on delivering outstanding patient care while fostering an inclusive and supportive work environment. IC24 provides NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. They prioritize improving patient care and creating an environment where employees feel valued and supported. IC24 offers comprehensive training, professional development opportunities, and encourages a culture of collaboration among staff to ensure the delivery of safe, compassionate care to those in need. Their commitment to equality and diverse representation within their workforce promotes an inclusive, accessible work environment.

Details

Date posted

13 October 2026

Pay scheme

Other

Salary

£19.12 to £30.59 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1563142910

Job locations

IC24

Ashford

TN24 0GP

United Kingdom

Job description

Job responsibilities

Package Description:

Use your clinical expertise to help patients get the right care, first time.

Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support.

As an IC24 Clinical Advisor, you'll be at the heart of those conversations.Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time.

No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever.The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action.

Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.

This isn't traditional frontline nursing or paramedic practice.It's a role where your assessment skills, clinical judgement and ability to stay calm under pressure can make a difference to thousands of patients every week.

Whether you're looking for greater flexibility, a new clinical challenge or a role that allows you to use your expertise in a different way, this is an opportunity to build a rewarding career in urgent care.

To learn about a typical day in this role, watch our video here: Clinical Advisor Video

What you'll be doing

Delivering expert clinical assessment

Assess patients presenting with a wide range of physical health conditions, injuries, mental health concerns and safeguarding issues using NHS Pathways and your professional clinical judgement.

Providing safe clinical advice

Deliver evidence-based self-care advice, safety-netting information and onward referrals, ensuring every patient receives the most appropriate outcome.

Supporting patients through difficult situations

Manage complex, sensitive and emotionally challenging conversations with empathy, professionalism and reassurance.

Supporting colleagues

Provide clinical guidance to Health Advisors during escalated or complex calls, helping ensure patients receive safe and effective care.

Making timely clinical decisions

Assess risk, prioritise patient safety and make informed clinical decisions within your professional scope of practice.

Working collaboratively

Work closely with colleagues across the wider urgent care system to support effective patient pathways and continuity of care.

Maintaining professional excellence

Keep your clinical knowledge up to date through training, supervision, competency assessments and continuing professional development.

Promoting safe, high-quality care

Recognise safeguarding concerns, contribute to service improvements and uphold IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

This role is ideal for registered Adult Nurses and Paramedics who enjoy clinical assessment, critical thinking and making informed decisions in a fast-paced environment.

You'll thrive if you:

• Are a registered Adult Nurse or Paramedic with at least two years' recent post-registration experience in primary care, urgent care or emergency care.
• Have excellent assessment, communication and clinical decision-making skills.
• Remain calm and confident when managing complex or emotionally challenging situations.
• Enjoy using your knowledge to assess patients remotely and guide them towards the right care.
• Can balance empathy with sound clinical judgement.
• Work well independently while contributing to a supportive multidisciplinary team.
• Are confident using technology and multiple clinical systems.
• Are committed to continuous professional development and maintaining clinical excellence.
• Can work flexibly across a 24/7 rota, including evenings, weekends and bank holidays.

Previous telephone triage or NHS Pathways experience is welcomed but not essential, as full training will be provided where required.

Why IC24?

Working in urgent care is demanding, but you'll never face those challenges alone.

At IC24, you'll join an experienced multidisciplinary team committed to delivering outstanding patient care while supporting one another every day. You'll receive comprehensive induction, ongoing clinical supervision, regular coaching and continuous professional development to help you grow throughout your career.

Following six months in post, hybrid working may be considered, subject to individual performance and service requirements.

As a leading not-for-profit social enterprise, everything we do is focused on improving patient care while creating an environment where our colleagues feel valued, supported and empowered to develop.

Let's be honest about the role

This role isn't for everyone.

You'll make important clinical decisions every shift, often supporting patients experiencing distressing symptoms, mental health crises or safeguarding concerns. The pace can be fast, and you'll need to adapt quickly as priorities change throughout the day.

Working remotely means your assessment, communication and decision-making skills become even more important. You'll need to gather detailed information, manage uncertainty and make safe clinical decisions without seeing the patient face-to-face.

What can't be taught is clinical curiosity, emotional resilience, sound judgement and a genuine commitment to delivering safe, compassionate care.

If those qualities describe you, we'll provide the training, support and development to help you succeed.

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Location: Ashford, Kent

Hours available:

As we are an out of hours service, our busiest times are evenings, nights and weekends.

We have contracts available from 16 to 37.5 hours per week and a variety of shift durations.

Full-time roles

• Early shifts starting at 7am or 8am.
• Late shifts finishing at 9pm or 10pm.
• Late-shift only contracts available.
• Dedicated night shifts (from 8pm through to 8am).
• Weekend working at least every other weekend, with opportunities for additional weekend shifts.

Part-time roles

• Primarily evening shifts between 4pm and 12pm.
• Weekend-only opportunities available.

What's in it for you?

• Pay starting from £19.12 per hour during training, rising to £24.86 per hour on Saturdays and £30.59 per hour on Sundays and Bank Holidays.
• Opportunity to join the NHS Pension Scheme
• 33 days annual leave per annum pro rata
• Enhanced family leave policies
• Wellbeing support and Employee Assistance Programme
• Occupational health services
• Professional development opportunities
• Access to reward and discount schemes
• Blue Light Card eligibility
• The opportunity to do meaningful work that genuinely makes a difference to people's lives

If you aren't already NHS Pathways trained, you'll need to commit to eight weeks of full-time training. Existing Pathways-trained clinicians will be asked to provide three months of satisfactory audit results.

Employment is subject to proof of eligibility to work in the UK, 3 years of satisfactory references and an Enhanced DBS check with Barred Lists.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Job description Job responsibilities Package Description:Use your clinical expertise to help patients get the right care, first time.Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support.As an IC24 Clinical Advisor, you'll be at the heart of those conversations.Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time.No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever.The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action.Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.This isn't traditional frontline nursing or paramedic practice.It's a role where your assessment skills, clinical judgement and ability to stay calm under pressure can make a difference to thousands of patients every week.Whether you're looking for greater flexibility, a new clinical challenge or a role that allows you to use your expertise in a different way, this is an opportunity to build a rewarding career in urgent care.To learn about a typical day in this role, watch our video here: Clinical Advisor VideoWhat you'll be doing Delivering expert clinical assessmentAssess patients presenting with a wide range of physical health conditions, injuries, mental health concerns and safeguarding issues using NHS Pathways and your professional clinical judgement. Providing safe clinical adviceDeliver evidence-based self-care advice, safety-netting information and onward referrals, ensuring every patient receives the most appropriate outcome. Supporting patients through difficult situationsManage complex, sensitive and emotionally challenging conversations with empathy, professionalism and reassurance. Supporting colleaguesProvide clinical guidance to Health Advisors during escalated or complex calls, helping ensure patients receive safe and effective care. Making timely clinical decisionsAssess risk, prioritise patient safety and make informed clinical decisions within your professional scope of practice. Working collaborativelyWork closely with colleagues across the wider urgent care system to support effective patient pathways and continuity of care. Maintaining professional excellenceKeep your clinical knowledge up to date through training, supervision, competency assessments and continuing professional development. Promoting safe, high-quality careRecognise safeguarding concerns, contribute to service improvements and uphold IC24's values of Care, Excellence, Respect and Innovation in every interaction.Who this role suitsThis role is ideal for registered Adult Nurses and Paramedics who enjoy clinical assessment, critical thinking and making informed decisions in a fast-paced environment.You'll thrive if you: Are a registered Adult Nurse or Paramedic with at least two years' recent post-registration experience in primary care, urgent care or emergency care. Have excellent assessment, communication and clinical decision-making skills. Remain calm and confident when managing complex or emotionally challenging situations. Enjoy using your knowledge to assess patients remotely and guide them towards the right care. Can balance empathy with sound clinical judgement. Work well independently while contributing to a supportive multidisciplinary team. Are confident using technology and multiple clinical systems. Are committed to continuous professional development and maintaining clinical excellence. Can work flexibly across a 24/7 rota, including evenings, weekends and bank holidays.Previous telephone triage or NHS Pathways experience is welcomed but not essential, as full training will be provided where required.Why IC24?Working in urgent care is demanding, but you'll never face those challenges alone.At IC24, you'll join an experienced multidisciplinary team committed to delivering outstanding patient care while supporting one another every day. You'll receive comprehensive induction, ongoing clinical supervision, regular coaching and continuous professional development to help you grow throughout your career.Following six months in post, hybrid working may be considered, subject to individual performance and service requirements.As a leading not-for-profit social enterprise, everything we do is focused on improving patient care while creating an environment where our colleagues feel valued, supported and empowered to develop.Let's be honest about the roleThis role isn't for everyone.You'll make important clinical decisions every shift, often supporting patients experiencing distressing symptoms, mental health crises or safeguarding concerns. The pace can be fast, and you'll need to adapt quickly as priorities change throughout the day.Working remotely means your assessment, communication and decision-making skills become even more important. You'll need to gather detailed information, manage uncertainty and make safe clinical decisions without seeing the patient face-to-face.What can't be taught is clinical curiosity, emotional resilience, sound judgement and a genuine commitment to delivering safe, compassionate care.If those qualities describe you, we'll provide the training, support and development to help you succeed.Who are we?Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.Every day, our people help patients access the care they need, when they need it most.Location: Ashford, KentHours available:As we are an out of hours service, our busiest times are evenings, nights and weekends.We have contracts available from 16 to 37.5 hours per week and a variety of shift durations.Full-time roles Early shifts starting at 7am or 8am. Late shifts finishing at 9pm or 10pm. Late-shift only contracts available. Dedicated night shifts (from 8pm through to 8am). Weekend working at least every other weekend, with opportunities for additional weekend shifts.Part-time roles Primarily evening shifts between 4pm and 12pm. Weekend-only opportunities available.What's in it for you? Pay starting from £19.12 per hour during training, rising to £24.86 per hour on Saturdays and £30.59 per hour on Sundays and Bank Holidays. Opportunity to join the NHS Pension Scheme 33 days annual leave per annum pro rata Enhanced family leave policies Wellbeing support and Employee Assistance Programme Occupational health services Professional development opportunities Access to reward and discount schemes Blue Light Card eligibility The opportunity to do meaningful work that genuinely makes a difference to people's livesIf you aren't already NHS Pathways trained, you'll need to commit to eight weeks of full-time training. Existing Pathways-trained clinicians will be asked to provide three months of satisfactory audit results.Employment is subject to proof of eligibility to work in the UK, 3 years of satisfactory references and an Enhanced DBS check with Barred Lists.We celebrate brave ideas and brave people.We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Person Specification

Qualifications

Essential

• This role suits registered Adult Nurses and Paramedics with at least two years' recent post-registration experience in primary care, urgent care, or emergency care. Candidates must possess excellent assessment, communication, and clinical decision-making skills and thrive in fast-paced environments. The role requires emotional resilience, the ability to manage complex situations, and a commitment to continuous professional development. Although previous telephone triage or NHS Pathways experience is beneficial, full training is provided. Candidates must be willing to work flexibly, including evenings, weekends, and bank holidays.

Person Specification Qualifications Essential This role suits registered Adult Nurses and Paramedics with at least two years' recent post-registration experience in primary care, urgent care, or emergency care. Candidates must possess excellent assessment, communication, and clinical decision-making skills and thrive in fast-paced environments. The role requires emotional resilience, the ability to manage complex situations, and a commitment to continuous professional development. Although previous telephone triage or NHS Pathways experience is beneficial, full training is provided. Candidates must be willing to work flexibly, including evenings, weekends, and bank holidays.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

Package Description Package Description (Basildon, Essex) Team Manager Opportunities We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services. At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day. As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care. This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes. What youll focus

Main duties of the job

As a Team Manager at IC24, you'll have the opportunity to lead and develop a team of Health Advisors within the Integrated Urgent Care Division. This role involves creating a high-performing culture, supporting colleagues, and ensuring the delivery of safe, effective, and high-quality care. Your responsibilities include managing, coaching, and mentoring your team, using real-time insights to drive performance, maintaining quality and patient safety, and supporting recruitment and onboarding processes. You'll work in a fast-paced, hybrid environment, providing leadership both in-person and remotely. Flexibility is essential, as shifts include evenings, weekends, and bank holidays.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise that provides innovative and patient-focused primary care services. They are committed to improving access to health and social care for patients and reducing the demand on secondary care services. IC24 delivers services to over 6 million patients and includes GP led out-of-hours services, NHS 111, primary care, and secondary care support services. IC24 values equal opportunity and encourages applications from under-represented groups, promoting an inclusive environment where everyone feels they belong.

Details

Date posted

12 October 2026

Pay scheme

Other

Salary

£17.10 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1562618392

Job locations

IC24

Essex

SS14 3EZ

United Kingdom

Job description

Job responsibilities

Package Description:Package Description (Basildon, Essex)

Team Manager Opportunities

We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:

Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon

These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.

At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.

As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.

This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.

What youll focus on

Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.

Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improveindividual and team performance.

Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations,support development and manage performance effectively.

Managing people processes effectivelyYoullconfidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.

Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, andsupporting investigations where required.

Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people,support interviews, and ensure new starters are effectively onboarded andsupported through probation.

Keeping the operation running smoothlyYoullrespond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.

Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.

The environment youll work in

IC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.

Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.

Flexibility is essential, with shifts including evenings, weekends and bank holidays.

What matters in this role

You dont need to come from one specific background - but your approach to leadership is key.

Youre likely someone who:

Has experience leading teams in a fast-paced environment Isconfident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong,supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safety

Most importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Whats in it for you:-

Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.

Closing date: 31/08/2026

We celebrate brave ideas and brave people. careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating aninclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].

Job description Job responsibilities Package Description:Package Description (Basildon, Essex)Team Manager OpportunitiesWe are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford Reed House, Norwich Phoenix House, BasildonThese are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.What youll focus onLeading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improveindividual and team performance.Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations,support development and manage performance effectively.Managing people processes effectivelyYoullconfidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, andsupporting investigations where required.Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people,support interviews, and ensure new starters are effectively onboarded andsupported through probation.Keeping the operation running smoothlyYoullrespond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.The environment youll work inIC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.Flexibility is essential, with shifts including evenings, weekends and bank holidays.What matters in this roleYou dont need to come from one specific background - but your approach to leadership is key.Youre likely someone who: Has experience leading teams in a fast-paced environment Isconfident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong,supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safetyMost importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.Whats in it for you:- Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount SchemesDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.Closing date: 31/08/2026We celebrate brave ideas and brave people. careers.ic24.org.ukWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating aninclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].

Person Specification

Qualifications

Essential

• Experience in leading teams in a fast-paced environment. Proficiency in using performance data and systems for outcome management and improvement. Strong communication skills and the ability to build supportive relationships. Proactive, organized, and able to manage competing priorities. Ability to stay calm under pressure and respond effectively to operational challenges. Understanding of the importance of quality, consistency, and patient safety.

Person Specification Qualifications Essential Experience in leading teams in a fast-paced environment. Proficiency in using performance data and systems for outcome management and improvement. Strong communication skills and the ability to build supportive relationships. Proactive, organized, and able to manage competing priorities. Ability to stay calm under pressure and respond effectively to operational challenges. Understanding of the importance of quality, consistency, and patient safety.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Essex

SS14 3EZ

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Essex

SS14 3EZ

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

Package Description: The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and con

Main duties of the job

As an IC24 Health Advisor, you'll be the first point of contact for patients calling NHS 111. The role involves listening carefully to patients concerns, assessing their needs using NHS Pathways, and directing them to the appropriate care. The job requires excellent communication skills, the ability to remain calm and make sound decisions under pressure, and competency in using multiple IT systems. The role is both challenging and rewarding, offering comprehensive training and the chance to make a difference in people's lives. Candidates should thrive in fast-paced environments and be willing to work weekends and night shifts.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise that provides NHS 111, GP Out of Hours, primary care, and urgent care services across the UK. It serves over six million patients, offering support to access necessary care promptly. IC24 emphasizes the importance of comprehensive training, ongoing coaching, and a supportive work environment to help employees thrive. The organization values inclusivity, equal opportunity, and a commitment to safeguarding and promoting the welfare of service users and employees. IC24 invites applications from diverse and under-represented groups, encouraging an inclusive culture.

Details

Date posted

09 October 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1561075220

Job locations

IC24

Ashford

TN24 0GP

United Kingdom

Job description

Job responsibilities

Package Description:

The Role

Be the calm voice people turn to when they need help most.

Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.

As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.

No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.

This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.

The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

To learn more about a day in the life of a Health Advisor click here to watch our video.

100% office attendance required

What you'll be doing

Being the first point of contact for patients

Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.

Assessing patient needs safely

Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.

Directing people to the right care

Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.

Managing challenging conversations

Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.

Multitasking with accuracy

Navigate multiple IT systems, record information accurately and follow established processes while speaking with callers.

Delivering high-quality care

Work to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.

Learning and developing

Take part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.

Supporting safe patient care

Recognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

You don't need previous healthcare experience to succeed as a Health Advisor.

What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.

You'll thrive in this role if you:

• Care about making a positive difference to people's lives.
• Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English.
• Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations.
• Are confident using technology, navigating multiple computer systems and multitasking accurately.
• Learn quickly, welcome feedback and are committed to continuous development.
• Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends.
• Values inclusion, dignity, confidentiality and respect for everyone

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Why IC24?

Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.

You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.

Let's be honest about the role

This role isn't for everyone.

Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.

Some new starters underestimate:

• The intensity and volume of calls.
• The emotional impact of difficult conversations.
• The level of multitasking and IT skills required.
• The importance of attendance, punctuality and personal resilience.
• How quickly safe decisions sometimes need to be made.
• The ongoing learning, coaching and quality assessments that support safe patient care.

What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time OptionsYoull work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.

Weekend-only roles are also available, and additional hours may be offered during busy periods

Training and Start DatesWere looking for candidates who can start training in November and December. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

What's in it for you?

• £12.75 per hour, plus enhancements of up to 60% for unsociable hours.
• NHS Pension Scheme
• 33 days annual leave
• Enhanced family leave policies.
• Wellbeing support, Employee Assistance Programme and occupational health services.
• Ongoing training, coaching and career development opportunities.
• Blue Light Card eligibility and access to employee reward and discount schemes.
• The opportunity to do meaningful work that genuinely makes a difference to people's lives.

Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.

Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Ashford Care Coordination Centre, Kent, TN24 0GP.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Job description Job responsibilities Package Description:The RoleBe the calm voice people turn to when they need help most.Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.To learn more about a day in the life of a Health Advisor click here to watch our video.100% office attendance requiredWhat you'll be doingBeing the first point of contact for patientsAnswer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.Assessing patient needs safelyUse NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.Directing people to the right careSignpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.Managing challenging conversationsSupport callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.Multitasking with accuracyNavigate multiple IT systems, record information accurately and follow established processes while speaking with callers.Delivering high-quality careWork to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.Learning and developingTake part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.Supporting safe patient careRecognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.Who this role suitsYou don't need previous healthcare experience to succeed as a Health Advisor.What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.You'll thrive in this role if you: Care about making a positive difference to people's lives. Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English. Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations. Are confident using technology, navigating multiple computer systems and multitasking accurately. Learn quickly, welcome feedback and are committed to continuous development. Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends. Values inclusion, dignity, confidentiality and respect for everyoneWho are we?Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.Every day, our people help patients access the care they need, when they need it most.Why IC24?Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.Let's be honest about the roleThis role isn't for everyone.Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.Some new starters underestimate: The intensity and volume of calls. The emotional impact of difficult conversations. The level of multitasking and IT skills required. The importance of attendance, punctuality and personal resilience. How quickly safe decisions sometimes need to be made. The ongoing learning, coaching and quality assessments that support safe patient care.What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.Working HoursAll Health Advisors must be able to work at least 50% of weekends.Full-Time OptionsYoull work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periodsTraining and Start DatesWere looking for candidates who can start training in November and December. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.What's in it for you? £12.75 per hour, plus enhancements of up to 60% for unsociable hours. NHS Pension Scheme 33 days annual leave Enhanced family leave policies. Wellbeing support, Employee Assistance Programme and occupational health services. Ongoing training, coaching and career development opportunities. Blue Light Card eligibility and access to employee reward and discount schemes. The opportunity to do meaningful work that genuinely makes a difference to people's lives.Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Ashford Care Coordination Centre, Kent, TN24 0GP.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.We celebrate brave ideas and brave people.We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Person Specification

Qualifications

Essential

• While no prior healthcare experience is necessary, strong communication skills, the ability to remain calm under pressure, and a genuine desire to help people are essential for this role. Training will be provided.

Person Specification Qualifications Essential While no prior healthcare experience is necessary, strong communication skills, the ability to remain calm under pressure, and a genuine desire to help people are essential for this role. Training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

The Role Be the friendly face that helps our practice run smoothly. For many patients, our Reception team is their first point of contact with the practice. Whether theyre arriving for an appointment, calling with a question or trying to access the right service, the way we respond can make a real difference to their experience. Were looking for a Bank Receptionist / Administrator to join our team at Herstmonceux Integrative Health Centre, providing flexible cover when our practice needs additional support. Youll work at the heart of a busy GP practice, supporting patients while helping our clinical and administrative teams keep services organised and running smoothly. No two shifts are quite the same. You could be welcoming patients, booking appointments, processing prescriptions, answering telephone enquiries, updating patient records, managing registrations or liaising with hospitals and community services. You dont necessarily need previous GP practice experience. If you have good administrative or customer service experie

Main duties of the job

The Role Be the friendly face that helps our practice run smoothly. For many patients, our Reception team is their first point of contact with the practice. Whether theyre arriving for an appointment, calling with a question or trying to access the right service, the way we respond can make a real difference to their experience. Were looking for a Bank Receptionist / Administrator to join our team at Herstmonceux Integrative Health Centre, providing flexible cover when our practice needs additional support. Youll work at the heart of a busy GP practice, supporting patients while helping our clinical and administrative teams keep services organised and running smoothly. No two shifts are quite the same. You could be welcoming patients, booking appointments, processing prescriptions, answering telephone enquiries, updating patient records, managing registrations or liaising with hospitals and community services. You dont necessarily need previous GP practice experience. If you have good administrative or customer service experience, are confident dealing with the public and can stay organised when things get busy, wed like to hear from you. Previous experience within healthcare or a GP practice would be particularly valuable. This is more than answering phones and booking appointments. Youll be part of the team that helps patients navigate their care and keeps our practice moving every day.

About us

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Every day, our people help patients access the care they need, when they need it most.

Job summary

The Role Be the friendly face that helps our practice run smoothly. For many patients, our Reception team is their first point of contact with the practice. Whether theyre arriving for an appointment, calling with a question or trying to access the right service, the way we respond can make a real difference to their experience. Were looking for a Bank Receptionist / Administrator to join our team at Allied Medical Practice, providing flexible cover when our practice needs additional support. Youll work at the heart of a 2 busy GP practices, supporting patients while helping our clinical and administrative teams keep services organised and running smoothly. No two shifts are quite the same. You could be welcoming patients, booking appointments, processing prescriptions, answering telephone enquiries, updating patient records, managing registrations or liaising with hospitals and community services. You dont necessarily need previous GP practice experience. If you have good administrative or customer service experience, are confident dealing with the public and can stay organised when things get busy, wed like to hear from you. Previous experience within healthcare or a GP practice would be particula

Main duties of the job

The role of a Receptionist / Administrator involves acting as the friendly face that helps the practice run smoothly. As part of the Reception team, you'll be the first point of contact for patients, whether they're arriving for an appointment, calling with a question, or accessing services. Responsibilities include welcoming patients, booking appointments, processing prescriptions, answering telephone enquiries, updating patient records, and liaising with hospitals. Experience in administration or customer service, confidence in dealing with the public, and good organisational skills are essential. Previous experience in healthcare or a GP practice is particularly valued.

About us

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise providing innovative primary care services. Committed to improving access to health and social care, IC24 serves over 6 million patients, offering GP-led out-of-hours services, NHS 111, and primary and secondary care support services. Every day, IC24's dedicated team helps patients access the care they need when it's most critical. As an inclusive organisation, IC24 encourages applications from under-represented groups and provides equal opportunities for all, celebrating diversity and fostering a sense of belonging among employees.

Job summary

The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emoti

Main duties of the job

This role involves acting as the first point of contact for patients calling NHS 111, assessing their needs using NHS Pathways, and directing them to appropriate care. It requires managing challenging conversations with empathy, multitasking with accuracy, and maintaining high standards of care. The role demands calmness under pressure, excellent communication skills, and a genuine desire to help people. You do not need previous healthcare experience, but must be reliable, tech-savvy, and able to work a 24/7 rota. Training is comprehensive, and there's ongoing support and development.

About us

Integrated Care 24 (IC24) is a not-for-profit social enterprise providing NHS 111, GP Out of Hours, and urgent care services to over six million patients across the UK. IC24 emphasises support and training to help staff succeed in the challenging yet rewarding environment of NHS 111. While the role can be demanding with back-to-back calls and emotional conversations, IC24 offers a supportive environment. Employees can access ongoing training, coaching, and development opportunities. They are committed to inclusivity, encouraging applications from under-represented groups.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1560337519

Job locations

IC24

Norwich

NR7 0WF

United Kingdom

Job description

Job responsibilities

Package Description:

The Role

Be the calm voice people turn to when they need help most.

Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.

As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.

No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.

This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.

The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

To learn more about a day in the life of a Health Advisor click here to watch our video.

100% office attendance required

What you'll be doing

Being the first point of contact for patients

Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.

Assessing patient needs safely

Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.

Directing people to the right care

Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.

Managing challenging conversations

Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.

Multitasking with accuracy

Navigate multiple IT systems, record information accurately and follow established processes while speaking with callers.

Delivering high-quality care

Work to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.

Learning and developing

Take part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.

Supporting safe patient care

Recognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

You don't need previous healthcare experience to succeed as a Health Advisor.

What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.

You'll thrive in this role if you:

• Care about making a positive difference to people's lives.
• Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English.
• Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations.
• Are confident using technology, navigating multiple computer systems and multitasking accurately.
• Learn quickly, welcome feedback and are committed to continuous development.
• Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends.
• Values inclusion, dignity, confidentiality and respect for everyone

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Why IC24?

Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.

You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.

Let's be honest about the role

This role isn't for everyone.

Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.

Some new starters underestimate:

• The intensity and volume of calls.
• The emotional impact of difficult conversations.
• The level of multitasking and IT skills required.
• The importance of attendance, punctuality and personal resilience.
• How quickly safe decisions sometimes need to be made.
• The ongoing learning, coaching and quality assessments that support safe patient care.

What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time Options Youll work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.

Weekend-only roles are also available, and additional hours may be offered during busy periods

Training and Start DatesWere looking for candidates who can start training in November. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

What's in it for you?

• £12.75 per hour, plus enhancements of up to 60% for unsociable hours.
• NHS Pension Scheme
• 33 days annual leave
• Enhanced family leave policies.
• Wellbeing support, Employee Assistance Programme and occupational health services.
• Ongoing training, coaching and career development opportunities.
• Blue Light Card eligibility and access to employee reward and discount schemes.
• The opportunity to do meaningful work that genuinely makes a difference to people's lives.

Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.

Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Norwich Care Coordination Centre, Norfolk, NR7 0WF.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Job description Job responsibilities Package Description:The RoleBe the calm voice people turn to when they need help most.Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.To learn more about a day in the life of a Health Advisor click here to watch our video.100% office attendance requiredWhat you'll be doingBeing the first point of contact for patientsAnswer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.Assessing patient needs safelyUse NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.Directing people to the right careSignpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.Managing challenging conversationsSupport callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.Multitasking with accuracyNavigate multiple IT systems, record information accurately and follow established processes while speaking with callers.Delivering high-quality careWork to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.Learning and developingTake part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.Supporting safe patient careRecognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.Who this role suitsYou don't need previous healthcare experience to succeed as a Health Advisor.What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.You'll thrive in this role if you: Care about making a positive difference to people's lives. Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English. Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations. Are confident using technology, navigating multiple computer systems and multitasking accurately. Learn quickly, welcome feedback and are committed to continuous development. Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends. Values inclusion, dignity, confidentiality and respect for everyoneWho are we?Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.Every day, our people help patients access the care they need, when they need it most.Why IC24?Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.Let's be honest about the roleThis role isn't for everyone.Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.Some new starters underestimate: The intensity and volume of calls. The emotional impact of difficult conversations. The level of multitasking and IT skills required. The importance of attendance, punctuality and personal resilience. How quickly safe decisions sometimes need to be made. The ongoing learning, coaching and quality assessments that support safe patient care.What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.Working HoursAll Health Advisors must be able to work at least 50% of weekends.Full-Time Options Youll work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periodsTraining and Start DatesWere looking for candidates who can start training in November. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.What's in it for you? £12.75 per hour, plus enhancements of up to 60% for unsociable hours. NHS Pension Scheme 33 days annual leave Enhanced family leave policies. Wellbeing support, Employee Assistance Programme and occupational health services. Ongoing training, coaching and career development opportunities. Blue Light Card eligibility and access to employee reward and discount schemes. The opportunity to do meaningful work that genuinely makes a difference to people's lives.Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Norwich Care Coordination Centre, Norfolk, NR7 0WF.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.We celebrate brave ideas and brave people.We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Person Specification

Qualifications

Essential

• There are no specific qualifications needed. The essential requirements are excellent communication skills, calmness under pressure, the ability to learn quickly, and a commitment to making a positive difference in peoples lives.

Person Specification Qualifications Essential There are no specific qualifications needed. The essential requirements are excellent communication skills, calmness under pressure, the ability to learn quickly, and a commitment to making a positive difference in peoples lives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Norwich

NR7 0WF

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Norwich

NR7 0WF

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

Quality, Information, Safety and Governance Coordinator The Role Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly. As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance. Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well manag

Main duties of the job

The Quality, Information, Safety and Governance (QISG) Co-ordinator at IC24 is crucial in maintaining the high standards of patient care through strong governance, accurate information, and efficient processes. The role involves providing administrative support, maintaining records, and assisting with incident management and information requests. The position requires organizational skills and the ability to work in a fast-paced environment, handling sensitive information while coordinating with various stakeholders. Experience in administrative roles within healthcare or governance settings is desirable. The position offers a salary of £26,000, NHS pension scheme opportunities, and several wellbeing benefits.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise focused on enhancing access to health and social care and reducing the demand on secondary care services. Serving over six million patients, IC24 provides a diverse range of services, including GP-led out-of-hours services, NHS 111, and primary and secondary care support. Committed to innovation and patient-focused care, IC24 aims to ensure high-quality services through effective governance and safe, well-managed processes. In line with its inclusive ethos, IC24 encourages applications from diverse communities and provides equal opportunities for all.

Job summary

Package Description: *Part-time Weekends only opportunity* The Role We're looking for an Operational Navigator to join our dynamic Operations team. This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently. This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care. You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately. You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources. What you'll be doing Providing professional telephone support to colleagues and patients. Accurately recording information and managing patient queues. Dispatching calls to clinicians across regions and platforms. Making comfort calls and handling urgent call-backs. Supporting service managers with performance and KPI delivery. Monitoring service levels and adapting to fluctuating demand. Sharing operational updates with relevant teams. Following all policies, including GDPR a

Main duties of the job

We're looking for an Operational Navigator to join our dynamic Operations team at IC24. This role is pivotal in our urgent care service, ensuring patients receive the support they need by coordinating clinical resources and managing patient pathways. You will join a highly experienced team, demonstrating empathy, tact, and discretion in delivering high-quality care. Your responsibilities include providing telephone support to colleagues and patients, accurately recording information, managing patient queues, and dispatching calls to clinicians. Additionally, you will make comfort calls, handle urgent callbacks, support service managers, monitor service levels, share operational updates, and adhere to policies like GDPR and safeguarding. Key qualities for this role include strong communication skills, a calm telephone manner, computer literacy, and the ability to stay calm and prioritize under pressure. Experience in a contact centre or urgent care is desirable.

About us

We are Integrated Care 24 (IC24), a leading not-for-profit Social Enterprise dedicated to providing innovative, patient-focused primary care services. Our mission is to improve access to health and social care for patients while reducing the demand on secondary care services. With our comprehensive range of healthcare provisions, IC24 serves over 6 million patients across various services including GP-led out-of-hours services, NHS 111, and primary and secondary care support. Our values are rooted in creating an inclusive environment, encouraging brave ideas, and ensuring everyone feels they belong. We are committed to equal opportunities, actively encouraging applications from diverse and under-represented groups to foster a rich and supportive working environment.

Job summary

Part-time Weekends only opportunity The Role We're looking for an Operational Navigator to join our dynamic Operations team. This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently. This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care. You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately. You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources. What you'll be doing Providing professional telephone support to colleagues and patients. Accurately recording information and managing patient queues. Dispatching calls to clinicians across regions and platforms. Making comfort calls and handling urgent call-backs.

Main duties of the job

As an Operational Navigator at IC24, you will play a central role in our Operations team, focusing on urgent care services. Your responsibilities include coordinating clinical resources, managing patient pathways, providing telephone support, and liaising with both clinical and non-clinical colleagues. You will manage patient queues, dispatch calls to clinicians, make comfort calls, and handle urgent call-backs. The role demands empathy, tact, discretion, and strong communication skills to deliver high-quality patient care. You will also support service managers with performance, KPI delivery, and monitor service levels to adapt to fluctuating demand while following all policies, including GDPR and safeguarding.

About us

Integrated Care 24 (IC24) is a leading not for profit Social Enterprise aimed at improving access to health and social care and reducing the demand on secondary care services. IC24 serves over 6 million patients, offering services such as GP led out-of-hours services, NHS 111, primary care, and secondary care support. The organisation is dedicated to providing equal opportunities and creating an inclusive environment. IC24 values diverse communities, including ethnic minorities, LGBTQ+, neurodiverse individuals, and is committed to safeguarding and promoting the welfare of its service users and employees.

Job summary

Package Description: *Part-time Weekends only opportunity* The Role We're looking for an Operational Navigator to join our dynamic Operations team. This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently. This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care. You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately. You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources. What you'll be doing Providing professional telephone support to colleagues and patients. Accurately recording information and managing patient queues. Dispatching calls to clinicians across regions and platforms. Making comfort calls and handling urgent call-backs. Supporting service managers with performance and KPI delivery. Monitoring service levels and adapting to fluctuating demand. Sharing operational updates with relevant teams. Following all policies, including GDPR and safeguarding.

Main duties of the job

The role of Operational Navigator is a key position within the Operations team at IC24, focused on ensuring patients get timely and appropriate support by efficiently coordinating clinical resources. The position requires high levels of empathy, tact, and discretion to maintain high-quality patient care. Responsibilities include providing professional and courteous telephone support to both clinical and non-clinical colleagues, managing patient queues, supporting call distribution, liaising with patients as needed, and ensuring high visibility of available clinical resources. Joining a highly experienced team, the operational navigator will also support service managers with performance and KPI delivery, monitor service levels to adapt to changing demand, and share operational updates with relevant teams. Adherence to all policies, including GDPR and safeguarding, is crucial.

About us

IC24, Integrated Care 24, is a leading not-for-profit social enterprise that offers innovative and patient-focused primary care services. The organization is committed to enhancing access to health and social care for patients while working to reduce the demand on secondary care services. IC24 serves over 6 million patients, providing a range of services such as GP-led out-of-hours care, NHS 111, primary and secondary care support. The organization is driven by its dedication to improving healthcare access and focuses on inclusive opportunities for job applicants from all backgrounds and communities, ensuring an environment where everyone feels they belong.

Job summary

Package Description: Salaried GP, Brighton | 46 sessions per week | £84,660 per annum based on 6 sessions. Help shape how primary care is delivered in your Brighton community. At IC24, we're building something ambitious in Brighton - and we're looking for GPs who want to help shape it. Over the last two years, our Brighton practices have been on a significant transformation journey. We've made substantial changes to the way we work and are now bringing our Sussex practices much closer together, creating stronger links between teams and sharing expertise, resources and support across our services. We're now taking the next step. Allied Medical Practice, Church Surgery and School House Surgery are coming together as part of a wider vision for primary care in Brighton, with plans to move into purpose-built practices next year. This will give us the capacity to significantly grow our patient population and create a modern, sustainable primary care service for the future. We're looking for a Salaried GP who wants to be part of that journey. This isn't simply an opportunity to walk into a finished model and deliver the same clinics in the same way year after year. It's an opportunity to bring your clinical experience,"

Main duties of the job

The role requires delivering high-quality General Practice with comprehensive primary care through face-to-face and virtual consultations. GPs will work towards building relationships with patients and working as part of a multidisciplinary team. Our practices support a broad range of clinical needs, including long-term conditions, mental health, sexual health, HIV care and women's health. We're interested in GPs with experience or a clinical interest in Women's Health, but are equally interested in wider contributions. GPs will have opportunities to engage in quality improvement, clinical audits, health promotion, and service development. Resilient, adaptable, and motivated GPs will thrive in our transforming environment.

About us

Integrated Care 24 (IC24) is a not-for-profit Social Enterprise focused on improving access to health and social care for patients, reducing demands on secondary care services. With services reaching over six million patients, IC24 provides GP Out of Hours, NHS 111, Primary Care and Integrated Urgent Care services. The organization supports its primary care teams to work collaboratively, allowing for the development of specialist interests and contributing to service improvement while maintaining high clinical standards. IC24 invests in its people, encourages innovation, and values creating an environment for clinicians to build rewarding, sustainable careers.

Job summary

The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed. To learn more about a day in the life of a Health Advisor click here to watch our video. 100% office attendance required What you'll be doing Being the first point of contact for patients Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.

Main duties of the job

This role as an NHS 111 Health Advisor involves serving as the first point of contact for patients seeking medical advice, reassurance, or urgent support. The responsibilities include answering NHS 111 calls, listening to patients' concerns, assessing their needs using NHS Pathways, and directing them to appropriate care. The role requires effective communication, the ability to stay calm under pressure, and a genuine desire to help people. While healthcare experience isn't necessary, the job emphasizes the importance of empathy, professionalism, multitasking, and using multiple IT systems accurately in a fast-paced environment. Comprehensive training and ongoing coaching are provided to help build the required skills and confidence, but new advisors should be prepared for the intensity and volume of calls as well as the emotional impact. Full-time and part-time options are available, and working hours include night, weekend, and holiday shifts, which offer pay enhancements.

About us

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. The organization is dedicated to helping patients access needed care when they need it the most. As an NHS 111 Health Advisor, youll be part of a team providing critical support, facing rewarding yet challenging situations with comprehensive training and support from experienced colleagues. IC24 commits to equal opportunities, encouraging applications from underrepresented groups, and values inclusion, respect, and innovative solutions to enhance patient care.

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1555062637

Job locations

IC24

Norwich

NR7 0WF

United Kingdom

Job description

Job responsibilities

Package Description:

The Role

Be the calm voice people turn to when they need help most.

Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.

As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.

No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.

This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.

The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

To learn more about a day in the life of a Health Advisor click here to watch our video.

100% office attendance required

What you'll be doing

Being the first point of contact for patients

Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.

Assessing patient needs safely

Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.

Directing people to the right care

Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.

Managing challenging conversations

Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.

Multitasking with accuracy

Navigate multiple IT systems, record information accurately and follow established processes while speaking with callers.

Delivering high-quality care

Work to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.

Learning and developing

Take part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.

Supporting safe patient care

Recognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

You don't need previous healthcare experience to succeed as a Health Advisor.

What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.

You'll thrive in this role if you:

• Care about making a positive difference to people's lives.
• Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English.
• Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations.
• Are confident using technology, navigating multiple computer systems and multitasking accurately.
• Learn quickly, welcome feedback and are committed to continuous development.
• Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends.
• Values inclusion, dignity, confidentiality and respect for everyone

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Why IC24?

Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.

You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.

Let's be honest about the role

This role isn't for everyone.

Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.

Some new starters underestimate:

• The intensity and volume of calls.
• The emotional impact of difficult conversations.
• The level of multitasking and IT skills required.
• The importance of attendance, punctuality and personal resilience.
• How quickly safe decisions sometimes need to be made.
• The ongoing learning, coaching and quality assessments that support safe patient care.

What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time Options Youll work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.

Weekend-only roles are also available, and additional hours may be offered during busy periods

Training and Start DatesWere looking for candidates who can start training in October and November. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

What's in it for you?

• £12.75 per hour, plus enhancements of up to 60% for unsociable hours.
• NHS Pension Scheme
• 33 days annual leave
• Enhanced family leave policies.
• Wellbeing support, Employee Assistance Programme and occupational health services.
• Ongoing training, coaching and career development opportunities.
• Blue Light Card eligibility and access to employee reward and discount schemes.
• The opportunity to do meaningful work that genuinely makes a difference to people's lives.

Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.

Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Norwich Care Coordination Centre, Norfolk, NR7 0WF.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Job description Job responsibilities Package Description:The RoleBe the calm voice people turn to when they need help most.Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.To learn more about a day in the life of a Health Advisor click here to watch our video.100% office attendance requiredWhat you'll be doingBeing the first point of contact for patientsAnswer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.Assessing patient needs safelyUse NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.Directing people to the right careSignpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.Managing challenging conversationsSupport callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.Multitasking with accuracyNavigate multiple IT systems, record information accurately and follow established processes while speaking with callers.Delivering high-quality careWork to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.Learning and developingTake part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.Supporting safe patient careRecognise safeguarding concerns, escalate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.Who this role suitsYou don't need previous healthcare experience to succeed as a Health Advisor.What matters most is your ability to communicate, stay calm under pressure and genuinely care about helping people. We'll teach you the clinical systems and processes - you bring the right attitude, and we'll help you develop the rest.You'll thrive in this role if you: Care about making a positive difference to people's lives. Communicate confidently, listen actively and build rapport with people from all walks of life, with excellent spoken and written English. Stay calm, show empathy and make sound decisions in fast-paced or emotionally challenging situations. Are confident using technology, navigating multiple computer systems and multitasking accurately. Learn quickly, welcome feedback and are committed to continuous development. Are reliable, take responsibility for your attendance and performance, and can work a 24/7 rota, including weekends. Values inclusion, dignity, confidentiality and respect for everyoneWho are we?Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.Every day, our people help patients access the care they need, when they need it most.Why IC24?Working in NHS 111 is rewarding, but it comes with challenges. At IC24, you'll never face those challenges alone.You'll receive comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians who want to see you succeed. Whether you're joining from customer service, retail, hospitality or healthcare, we'll help you build the confidence and skills to become an outstanding Health Advisor.Let's be honest about the roleThis role isn't for everyone.Calls can be back-to-back, and you'll regularly speak with people who are worried, distressed or experiencing serious symptoms. The pace is fast, the training is intensive and there's a lot to learn as you build confidence using NHS Pathways, clinical processes and multiple computer systems.Some new starters underestimate: The intensity and volume of calls. The emotional impact of difficult conversations. The level of multitasking and IT skills required. The importance of attendance, punctuality and personal resilience. How quickly safe decisions sometimes need to be made. The ongoing learning, coaching and quality assessments that support safe patient care.What can't easily be taught is resilience, emotional intelligence, compassion and a genuine desire to help people.Working HoursAll Health Advisors must be able to work at least 50% of weekends.Full-Time Options Youll work a mix of early and late shifts, starting at 7am or 8am and finishing later than 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.Weekday shifts are between 4-6-hours, either early between 6am-12noon or late from 4pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periodsTraining and Start DatesWere looking for candidates who can start training in October and November. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.What's in it for you? £12.75 per hour, plus enhancements of up to 60% for unsociable hours. NHS Pension Scheme 33 days annual leave Enhanced family leave policies. Wellbeing support, Employee Assistance Programme and occupational health services. Ongoing training, coaching and career development opportunities. Blue Light Card eligibility and access to employee reward and discount schemes. The opportunity to do meaningful work that genuinely makes a difference to people's lives.Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check, and three years of satisfactory references.Come and Meet Us If you are shortlisted, we will invite you to an assessment evening at our Norwich Care Coordination Centre, Norfolk, NR7 0WF.This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.We celebrate brave ideas and brave people.We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Person Specification

Qualifications

Essential

• Healthcare experience is not required, but candidates should be able to effectively communicate, demonstrate empathy, and work calmly under pressure. A commitment to learning and self-development, reliability, and the capacity to work a flexible 24/7 rota are essential.

Person Specification Qualifications Essential Healthcare experience is not required, but candidates should be able to effectively communicate, demonstrate empathy, and work calmly under pressure. A commitment to learning and self-development, reliability, and the capacity to work a flexible 24/7 rota are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Norwich

NR7 0WF

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Norwich

NR7 0WF

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job summary

Lead Nurse / Advanced Practitioner Build the nursing and clinical teams that will change how primary care is delivered in your Brighton community. This isn't a role for someone looking to simply step into an established team and maintain the status quo. We're looking for a Lead Nurse / Advanced Practitioner with a builder's mindset - someone who enjoys creating, improving and leading through change, and who is excited by the opportunity to help shape what a great primary care team looks like from the ground up. Over the last two years, we've been on a significant transformation journey across our Brighton practices. We've made substantial changes to how we work, strengthened our clinical and operational approach and are now bringing our Sussex practices much closer together, enabling teams to share expertise, resources and support. We're now taking the next step. Allied Medical Practice and Ship Street Surgery are coming together as one group, with plans to move into purpose-built practices next year. This will give us the capacity and infrastructure to significantly grow our patient population and build a modern primary care service for the future.

Main duties of the job

As a Lead Nurse / Advanced Practitioner, you'll combine advanced clinical practice with visible, hands-on leadership. Your responsibilities will include developing the nursing and healthcare assistant workforce, establishing high clinical standards, and fostering a supportive culture for learning, improvement, and exemplary patient care. You will collaborate closely with Practice Managers, Clinical Leads, and the multidisciplinary team to realize our ambitions. The role demands a mindset focused on transformation, with the opportunity to shape the clinical team and service significantly. You'll set clinical standards, drive quality and governance, lead change, develop people, improve services, and foster an integrated team across Brighton and the wider IC24 primary care network.

About us

Integrated Care 24 (IC24) is a prominent not-for-profit social enterprise providing NHS 111, GP out-of-hours, primary care, and urgent care services to over six million patients across the UK. We are a purpose-driven organization, focusing on reinvesting in our services and people. Our teams are dedicated to helping patients access essential care whenever needed. As a social enterprise, IC24 is committed to delivering innovative care by leveraging resources and expertise to benefit the communities we serve. We emphasize the celebration of bold ideas and courageous individuals in our mission to enhance healthcare services and make a tangible impact in our community.