Job summary

IntraHealth are recruiting for a Medical Receptionist / Administrative Support for our West Cornforth Medical Centre.

Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.

Main duties of the job

• To provide a high standard of patient service.
• To have thorough knowledge of practice procedures and to work in accordance of written protocols.
• Provide general assistance to the practice team to both clinical and non clinical.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
• Resolve queries/problems from patients, clinicians and associated staff.
• Deal with external agencies such as other practices, secondary care and 3rd party organisations.
• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
• Undertake all clerical, reception and administration duties applicable to the medical practice.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

30 October 2026

Pay scheme

Other

Salary

£12.81 to £13.07 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0025-26-0174

Job locations

West Cornforth Medical Centre

Reading Street

West Cornforth

Ferryhill

County Durham

DL17 9LH

United Kingdom

Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Opening/closing premises.
• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples to collection point.
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Recording and checking answering machine throughout the day.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
• The handling of complaints in line with company procedure.

Job description Job responsibilities Clinical Practice To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to. To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth. To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided. Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities. Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice. To support others in the development and application of knowledge and skills in practice Identify resource issues which affect learning, development and performance and alerts the appropriate managers. Communication Delivering a quality service The post-holder will strive to maintain quality within the Practice, and will: · Alert other team members to issues of quality and risk · Assess own performance and take accountability for own actions, either directly or under supervision · Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance · Work effectively with individuals in other agencies to meet patient’s needs · Effectively manage own time, workload and resources Overview Opening/closing premises. Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians. Ensuring the reception area is tidy, safe and welcoming. Making appointments for health care professionals using the surgery premises. Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies. Greeting and directing patients on arrival and checking patients them into their appointments. Dealing with patient’s general/routine enquiries and requests. Answering telephones – receiving and forwarding messages. Making patient appointments and giving appointment cards. Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment. Arranging appointments for medicals and other non-routine appointments. Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings. Dealing with requests for home visits, taking accurate information and entering the information onto the medical system. Making and dealing telephone calls as required. Dealing with requests and handing out repeat medication prescriptions. Open and distribute internal & external Mail. Posting of letters and parcels. Taking specimen samples to collection point. Receive and action messages for internal and external members of staff Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours. Emptying pathology lab results bag. Date stamping results and appropriate filing of information. Filing of medical records, letters and test results. Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary. Keeping all data on the medical system up-to-date. Recording and checking answering machine throughout the day. Entering patient information onto the computer in a timely and accurate manner. The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms. Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge). Taking and receiving payments for services, e.g., insurance claims. Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns. Summarization of patient’s medical records on the medical system. Scanning documentation into the patients medical records. Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable). Utilising Choose and Book (if required/applicable). Utilising ICE or other systems (if required/applicable). To assist with target led areas: QOF, KPI’s, DES, LES and NES etc. The handling of complaints in line with company procedure.

Person Specification

Experience

Essential

• Experience working in an receptionist/administrative role

Desirable

• Experience working on Clinical Computer systems

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team

Qualifications

Essential

• Good level of general education or experience

Person Specification Experience Essential Experience working in an receptionist/administrative role Desirable Experience working on Clinical Computer systems Skills and Abilities Essential Effective communicator, with the ability to liaise appropriately at all levels Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work Demonstrable team working skills Very good interpersonal skills Desirable Process management Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Attitudes Essential Capacity to work calmly under pressure and to deadlines Conscientious Attention to detail Self-starter Flexible and proactive attitude Enthusiasm for the role Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary Able to work as part of a team Qualifications Essential Good level of general education or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

West Cornforth Medical Centre

Reading Street

West Cornforth

Ferryhill

County Durham

DL17 9LH

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

West Cornforth Medical Centre

Reading Street

West Cornforth

Ferryhill

County Durham

DL17 9LH

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

We are recruiting an Immunisation Administrative School Support to support our Immunisation and Vaccination Team in schools and community settings when delivering the Flu Vaccination programme.

The applicant will work alongside our existing team in supporting the delivery of IntraHealth's immunisation and vaccination programmes. The successful candidate will primarily support nurse led immunisation sessions in schools and community settings. Other duties will include handling telephone calls from parents/carers, communicating with schools, team members collecting and transporting vaccines/equipment.

Employees are required to follow the safety measures that will be in place as appropriate and will undertake a risk assessment.

Main duties of the job

Our ideal candidate will have experience of working in administration and be able to perform general administration duties related to the role to a high standard. We require enthusiastic committed individuals who will work as part of the team. Excellent communication and interpersonal skills are necessary. Travel to schools within the region is integral to the role, therefore a driving licence and access to a vehicle is essential.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Job summary

The Deputy Immunisation Lead Nurse works as a member of the Immunisation Teams to support the safe delivery of large-scale immunisation and vaccination programmes within community and educational settings in accordance with Department of Health Green Book against Immunisation and Local Services Specifications. The Deputy will be overseeing the locality leads across an extensive geographical area. Travel commitment is essential.

To work closely with and supporting the Clinical Lead in all the work on the National schedule vaccinations for Children and work with outbreaks in the community setting. Providing expert leadership and management to clinical teams.

The role will involve close working relationships with IntraHealth, NHS England, CCG, GPs, CHIS, the Local Authority and schools in the areas.

Our work takes place in a variety of settings, including schools, clinics and community venues to deliver the National Childhood Immunisation Programme and Various other Immunisation contracts.

Attend all Contract meetings with Commissioners and keep them informed of clinical developments within the contract.

Help Provide Training and development for all staff and ensure responsibility for cold chain and infection control keeping up to date with most recent developments.

Main duties of the job

• To lead, manage and supervise immunisation teams, ensuring a safe and effective service using service user feedback to improve patient experience.
• Monitor quality, compliance and performance reporting risks by exception to the Area Manager
• To be aware of local and national research and development programmes relevant to immunisation to maintain an effective workforce capable of meeting its objectives
• To support the implementation of the Business plan to ensure that developments within the services are consistent with national, local and regional strategy and objectives.
• Provide clinical leadership and support to staff within the Intrahealth Immunisation Teams to deliver an equitable and quality service to children, young people and families.
• Deputise for the Immunisation Lead Nurse when requested.
• Management function to include a programme of management supervision including 3 monthly 1:1s and annual appraisal.
• Promote and support an effective team ethos with excellent communication skills, so that team objectives are understood and achieved.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services for 19 years. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), nurses, pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, Midlands, North West and Yorkshire.

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

U0025-26-0172

Job locations

IntraHealth Offices

IntraHealth Offices

Denton

Denton

Greater Manchester

M34 3QS

United Kingdom

IntraHealth

Salmon Fields Business Village

Oldham

Greater Manchester

OL2 6HT

United Kingdom

IntraHealth Offices

IntraHealth Offices

Bolton

Bolton

Greater Manchester

BL1 1LY

United Kingdom

IntraHealth Offices

Trafford

Trafford

Trafford

Greater Manchester

M17 1LB

United Kingdom

Job description

Job responsibilities

• To lead, manage and supervise immunisation teams, ensuring a safe and effective service using service user feedback to improve patient experience.
• Monitor quality, compliance and performance reporting risks by exception to the Area Manager
• To be aware of local and national research and development programmes relevant to immunisation to maintain an effective workforce capable of meeting its objectives
• To support the implementation of the Business plan to ensure that developments within the services are consistent with national, local and regional strategy and objectives.
• Provide clinical leadership and support to staff within the Intrahealth Immunisation Teams to deliver an equitable and quality service to children, young people and families.
• Deputise for the Immunisation Lead Nurse when requested.
• Management function to include a programme of management supervision including 3 monthly 1:1s and annual appraisal.
• Promote and support an effective team ethos with excellent communication skills, so that team objectives are understood and achieved.
• Lead staff monthly meetings to share and discuss information in line with Intrahealth objectives.
• To provide support to the development and delivery of quality assurance, including peer review, audit, and policy development in accordance with best practice (NICE guidance). Also, to undertake investigations as required.
• Research, prepare and deliver reports, presentations and support materials to a wide range of stakeholders and audiences.
• To support, influence and improve the quality of the learning environment by providing support and supervision as well as educational and professional development for the service.
• To develop and deliver aspects of clinical education, staff induction and support assessment of learners and clinical staff, to ensure that the workforce has the required training, skills and competencies to deliver the immunisation programme.
• Clinical function to include provision of clinical and safeguarding supervision.
• To work with the Safeguarding Childrens Team to ensure that the service delivered meets the requirements of the national and local safeguarding agenda, and to jointly agree and report on areas of risk
• To lead the development of co-operative working arrangements within schools that support healthy outcomes for children
• Take responsibility for own personal and professional development; maintain competence, knowledge and skills commensurate with role. Accountable for own actions and recognise own professional boundaries, seeking advice and support as necessary
• Lead and manage immunisation sessions within Patient Group Directive Guidelines and associated data collection.
• Undertake home visits in line with the Lone Working Policy.
• Demonstrate computer literacy in order to enhance robust communication and data analysis.
• General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.
• Responsible to the Clinical Lead to ensure compliance with CQC standards are being met and taking the appropriate action as required if not.

Management of risk

• Support the Lead in ensuring dynamic risk assessments are conducted in all work environments prior to visit.
• Ensure safe storage, rotation and disposal of vaccines and drugs. Oversee the monitoring, stock control and documentation of drugs usage.
• Ensure use of appropriate transporting and storage of items, and ensure all staff follow the cold chain procedures.
• Ensure staff are practising infection-control measures according to local and national guidelines.

Managing information

• Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information.
• Work in accordance with GDPR policy.
• Ensure all patient records are clear and recorded accurately and stored as per procedures.
• Understand the responsibility of self and others regarding the Freedom of Information Act.

Learning and Development

Undertake all mandatory and statutory training requirements.

• Be responsible for own learning needs and continuing professional development.

Equality and Diversity

• Ensure all staff are working to all appropriate equality and diversity procedures

Health and Safety

• The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Job description Job responsibilities To lead, manage and supervise immunisation teams, ensuring a safe and effective service using service user feedback to improve patient experience. Monitor quality, compliance and performance reporting risks by exception to the Area Manager To be aware of local and national research and development programmes relevant to immunisation to maintain an effective workforce capable of meeting its objectives To support the implementation of the Business plan to ensure that developments within the services are consistent with national, local and regional strategy and objectives. Provide clinical leadership and support to staff within the Intrahealth Immunisation Teams to deliver an equitable and quality service to children, young people and families. Deputise for the Immunisation Lead Nurse when requested. Management function to include a programme of management supervision including 3 monthly 1:1s and annual appraisal. Promote and support an effective team ethos with excellent communication skills, so that team objectives are understood and achieved. Lead staff monthly meetings to share and discuss information in line with Intrahealth objectives. To provide support to the development and delivery of quality assurance, including peer review, audit, and policy development in accordance with best practice (NICE guidance). Also, to undertake investigations as required. Research, prepare and deliver reports, presentations and support materials to a wide range of stakeholders and audiences. To support, influence and improve the quality of the learning environment by providing support and supervision as well as educational and professional development for the service. To develop and deliver aspects of clinical education, staff induction and support assessment of learners and clinical staff, to ensure that the workforce has the required training, skills and competencies to deliver the immunisation programme. Clinical function to include provision of clinical and safeguarding supervision. To work with the Safeguarding Childrens Team to ensure that the service delivered meets the requirements of the national and local safeguarding agenda, and to jointly agree and report on areas of risk To lead the development of co-operative working arrangements within schools that support healthy outcomes for children Take responsibility for own personal and professional development; maintain competence, knowledge and skills commensurate with role. Accountable for own actions and recognise own professional boundaries, seeking advice and support as necessary Lead and manage immunisation sessions within Patient Group Directive Guidelines and associated data collection. Undertake home visits in line with the Lone Working Policy. Demonstrate computer literacy in order to enhance robust communication and data analysis. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Responsible to the Clinical Lead to ensure compliance with CQC standards are being met and taking the appropriate action as required if not.Management of risk Support the Lead in ensuring dynamic risk assessments are conducted in all work environments prior to visit. Ensure safe storage, rotation and disposal of vaccines and drugs. Oversee the monitoring, stock control and documentation of drugs usage. Ensure use of appropriate transporting and storage of items, and ensure all staff follow the cold chain procedures. Ensure staff are practising infection-control measures according to local and national guidelines. Managing information Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information. Work in accordance with GDPR policy. Ensure all patient records are clear and recorded accurately and stored as per procedures. Understand the responsibility of self and others regarding the Freedom of Information Act. Learning and Development Undertake all mandatory and statutory training requirements. Be responsible for own learning needs and continuing professional development. Equality and Diversity Ensure all staff are working to all appropriate equality and diversity proceduresHealth and Safety The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent
• Current Nurse Registration with the Nursing Midwifery Council (NMC)
• Mentorship Preparation/ENB 998 or equivalent
• Trained in accordance with Immunisation National Standards

Desirable

• Prescribing qualification (V300)

Experience

Essential

• At Least two years experience working with in Immunisation teams.
• Demonstrate and in-depth knowledge of Immunisation programmes and their safe delivery.
• Evidence of own professional development.
• Ability to research evidence and evaluate best practice.
• Experience in working with PGDs and PSDs.
• Supervising and Supporting nurses and HCA to develop best practice

Desirable

• Knowledge of NHS service delivery across a range of disciplines /functions.
• Experience of identifying risks anticipating issues and looking at solutions.
• Presentations skills.
• Attending Meetings with Commissioners and PHE.

Skills and Abilities

Essential

• Work calmly under pressure.
• Good Communication skills
• Ability to convey often sensitive and or delicate Application information.
• Operates with integrity and openness.
• Collaborative leadership style: listens involves, respects, and learns from contributions of others.
• Ability to use IT confidently to support job role.
• Professional approach always and understanding impact you have on others.
• Car Owner/Driver and access to car insured for business use.
• Willingness to travel to various locations in and outside of own area.
• Reliable team member.
• Broad Range of Clinical skills
• Proven verbal and written

Person Specification Qualifications Essential Educated to Degree level or equivalent Current Nurse Registration with the Nursing Midwifery Council (NMC) Mentorship Preparation/ENB 998 or equivalent Trained in accordance with Immunisation National Standards Desirable Prescribing qualification (V300) Experience Essential At Least two years experience working with in Immunisation teams. Demonstrate and in-depth knowledge of Immunisation programmes and their safe delivery. Evidence of own professional development. Ability to research evidence and evaluate best practice. Experience in working with PGDs and PSDs. Supervising and Supporting nurses and HCA to develop best practice Desirable Knowledge of NHS service delivery across a range of disciplines /functions. Experience of identifying risks anticipating issues and looking at solutions. Presentations skills. Attending Meetings with Commissioners and PHE. Skills and Abilities Essential Work calmly under pressure. Good Communication skills Ability to convey often sensitive and or delicate Application information. Operates with integrity and openness. Collaborative leadership style: listens involves, respects, and learns from contributions of others. Ability to use IT confidently to support job role. Professional approach always and understanding impact you have on others. Car Owner/Driver and access to car insured for business use. Willingness to travel to various locations in and outside of own area. Reliable team member. Broad Range of Clinical skills Proven verbal and written

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

IntraHealth Offices

Denton

Denton

Greater Manchester

M34 3QS

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

IntraHealth Offices

Denton

Denton

Greater Manchester

M34 3QS

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

IntraHealth are recruiting a Pharmacy Dispenser to join our Pharmacy at Chilton. This position will requires candidates to have their own transport as travel between each of the Pharmacies may be required if and when necessary.

The successful candidate will be an exceptional team player with good communication and interpersonal skills who is enthusiastic and committed to join our Pharmacy group. Ideally, applicants will have previous experience in working within a pharmacy as a dispensing assistant.

The successful applicant for this post will be joining us at a particularly exciting time as we develop and expand our service.

Main duties of the job

To work as a Community Pharmacy Dispenser, to provide an efficient and safe pharmaceutical service.

To provide advice and support to patients, relatives, and other healthcare professionals involved in the patients care.

To act under the direction of the pharmacist or Pharmacy Manager.

To assist in the delivery of all Essential, advanced and essential services within the Community Pharmacy.

To assist in the delivery of all Local services offered by the pharmacy, which have been commission by the PCT (or successor organisations)

To maintain appropriate stock levels of all items in the pharmacy.

To comply with all legal and NHS requirements including record keeping

Work as part of the Community Pharmacy team.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the Northeast, Northwest and Yorkshire.

Details

Date posted

19 October 2026

Pay scheme

Other

Salary

£13.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0025-26-0171

Job locations

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Job description

Job responsibilities

Duties and Responsibilities

Clinical Practice

● Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to:

○ Labelling and assembly of prescription items

○ Accurate endorsing of prescriptions

○ Maintaining a clean and tidy work environment

○ Collection of prescriptions and or delivering dispensed items as may be required.

○ Placing, receiving and putting orders into stock.

● Follow national and local guidance at all times, with particular regard to “Medicines, ethics in Practice” (MEP), current addition.

● Work under direction of the pharmacy Standard operating procedures (SOP’s).

● To undertake the sale or supply of medicines and goods, including over the counter sales.

● Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act.

● Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.

Communication

● Provide advice and support to patients and their relatives and carers as appropriate.

● Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care.

● Communicate effectively with the patient, relatives, carers and all members of the healthcare team.

● Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate.

● Promote and enhance the reputation of IntraHealth Pharmacy.

Delivering a quality service

● Code of Conduct For Professional Group – all staff members are required to work in accordance with their professional group’s code of conduct.

● Be aware of, and comply with employment legislation and codes of good practice.

● Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.

● Report any significant events within the time frame set out in the company policy.

● Follow current MEP and local guidance with regard to Community pharmacy issues and alerts.

Team Working

● Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice.

● Support and help develop colleagues and other members of the community pharmacy team

● The post holder will be expected to work flexibly according to team / clinical needs

Management of risk

● Health & Safety – the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

● Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.

● Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence

Managing information

● Maintain appropriate records.

● Confidentiality – During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.

● In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party.

Learning and Development

● Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services.

● Complete in-house training course, annual training review including peer review.

Equality and Diversity

● You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company.

Managing Tasks / Projects

● Ensuring tasks and duties are performed within clearly defined time quality standards

Managing Information / Confidentiality and data protection

● Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines.

Core Competencies

Technical Competencies

● Computer literacy skills

● Dispensing accuracy

● Following the pharmacy standard operating procedures

Teamwork

● Teamwork is essential to operation of a community pharmacy.

Communications

● High level of verbal and written communication skills

● Information sharing with other professionals

Personal/professional Development

● Participate in training programmes as part of your personal and professional development

● Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

Job description Job responsibilities Duties and Responsibilities Clinical Practice ● Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to: ○ Labelling and assembly of prescription items ○ Accurate endorsing of prescriptions ○ Maintaining a clean and tidy work environment ○ Collection of prescriptions and or delivering dispensed items as may be required. ○ Placing, receiving and putting orders into stock. ● Follow national and local guidance at all times, with particular regard to “Medicines, ethics in Practice” (MEP), current addition. ● Work under direction of the pharmacy Standard operating procedures (SOP’s). ● To undertake the sale or supply of medicines and goods, including over the counter sales. ● Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act. ● Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands. Communication ● Provide advice and support to patients and their relatives and carers as appropriate. ● Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care. ● Communicate effectively with the patient, relatives, carers and all members of the healthcare team. ● Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate. ● Promote and enhance the reputation of IntraHealth Pharmacy. Delivering a quality service ● Code of Conduct For Professional Group – all staff members are required to work in accordance with their professional group’s code of conduct. ● Be aware of, and comply with employment legislation and codes of good practice. ● Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. ● Report any significant events within the time frame set out in the company policy. ● Follow current MEP and local guidance with regard to Community pharmacy issues and alerts. Team Working ● Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice. ● Support and help develop colleagues and other members of the community pharmacy team ● The post holder will be expected to work flexibly according to team / clinical needs Management of risk ● Health & Safety – the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract. ● Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy. ● Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence Managing information ● Maintain appropriate records. ● Confidentiality – During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff. ● In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party. Learning and Development ● Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services. ● Complete in-house training course, annual training review including peer review. Equality and Diversity ● You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company. Managing Tasks / Projects ● Ensuring tasks and duties are performed within clearly defined time quality standards Managing Information / Confidentiality and data protection ● Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines. Core Competencies Technical Competencies ● Computer literacy skills ● Dispensing accuracy ● Following the pharmacy standard operating procedures Teamwork ● Teamwork is essential to operation of a community pharmacy. Communications ● High level of verbal and written communication skills ● Information sharing with other professionals Personal/professional Development ● Participate in training programmes as part of your personal and professional development ● Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

Person Specification

Skills and Abilities

Essential

• Ability to work both as a team member and independently
• Computer literacy skills
• Proven verbal and written communication skills in English
• Current driving licence and access to a car

Desirable

• Knowledge of PMR systems
• Basic IT literacy i.e. use of e-mail, the internet and word processing
• Ability to plan own workload with priorities and objectives
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements

Qualifications

Essential

• NVQ level 2 in Pharmacy Services (or working towards it).
• GCSEs English and Maths.

Desirable

• 5 GCSEs Including English and Maths

Experience

Essential

• No previous experience essential

Desirable

• Previous community Pharmacy experience
• Previous Health Care experience
• Previous customer facing experience

Attitudes

Essential

• Courteous, Friendly and act professionally with staff and customers

Person Specification Skills and Abilities Essential Ability to work both as a team member and independently Computer literacy skills Proven verbal and written communication skills in English Current driving licence and access to a car Desirable Knowledge of PMR systems Basic IT literacy i.e. use of e-mail, the internet and word processing Ability to plan own workload with priorities and objectives Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements Qualifications Essential NVQ level 2 in Pharmacy Services (or working towards it). GCSEs English and Maths. Desirable 5 GCSEs Including English and Maths Experience Essential No previous experience essential Desirable Previous community Pharmacy experience Previous Health Care experience Previous customer facing experience Attitudes Essential Courteous, Friendly and act professionally with staff and customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

IntraHealth are recruiting a Pharmacy Dispenser to join our Pharmacy at Chilton. This position will requires candidates to have their own transport as travel between each of the Pharmacies may be required if and when necessary.

The successful candidate will be an exceptional team player with good communication and interpersonal skills who is enthusiastic and committed to join our Pharmacy group. Ideally, applicants will have previous experience in working within a pharmacy as a dispensing assistant.

The successful applicant for this post will be joining us at a particularly exciting time as we develop and expand our service.

Main duties of the job

To work as a Community Pharmacy Dispenser, to provide an efficient and safe pharmaceutical service.

To provide advice and support to patients, relatives, and other healthcare professionals involved in the patients care.

To act under the direction of the pharmacist or Pharmacy Manager.

To assist in the delivery of all Essential, advanced and essential services within the Community Pharmacy.

To assist in the delivery of all Local services offered by the pharmacy, which have been commission by the PCT (or successor organisations)

To maintain appropriate stock levels of all items in the pharmacy.

To comply with all legal and NHS requirements including record keeping

Work as part of the Community Pharmacy team.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the Northeast, Northwest and Yorkshire.

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

£13.21 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

U0025-26-0169

Job locations

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Job description

Job responsibilities

Duties and Responsibilities

Clinical Practice

● Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to:

○ Labelling and assembly of prescription items

○ Accurate endorsing of prescriptions

○ Maintaining a clean and tidy work environment

○ Collection of prescriptions and or delivering dispensed items as may be required.

○ Placing, receiving and putting orders into stock.

● Follow national and local guidance at all times, with particular regard to “Medicines, ethics in Practice” (MEP), current addition.

● Work under direction of the pharmacy Standard operating procedures (SOP’s).

● To undertake the sale or supply of medicines and goods, including over the counter sales.

● Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act.

● Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.

Communication

● Provide advice and support to patients and their relatives and carers as appropriate.

● Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care.

● Communicate effectively with the patient, relatives, carers and all members of the healthcare team.

● Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate.

● Promote and enhance the reputation of IntraHealth Pharmacy.

Delivering a quality service

● Code of Conduct For Professional Group – all staff members are required to work in accordance with their professional group’s code of conduct.

● Be aware of, and comply with employment legislation and codes of good practice.

● Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.

● Report any significant events within the time frame set out in the company policy.

● Follow current MEP and local guidance with regard to Community pharmacy issues and alerts.

Team Working

● Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice.

● Support and help develop colleagues and other members of the community pharmacy team

● The post holder will be expected to work flexibly according to team / clinical needs

Management of risk

● Health & Safety – the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

● Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.

● Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence

Managing information

● Maintain appropriate records.

● Confidentiality – During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.

● In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party.

Learning and Development

● Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services.

● Complete in-house training course, annual training review including peer review.

Equality and Diversity

● You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company.

Managing Tasks / Projects

● Ensuring tasks and duties are performed within clearly defined time quality standards

Managing Information / Confidentiality and data protection

● Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines.

Core Competencies

Technical Competencies

● Computer literacy skills

● Dispensing accuracy

● Following the pharmacy standard operating procedures

Teamwork

● Teamwork is essential to operation of a community pharmacy.

Communications

● High level of verbal and written communication skills

● Information sharing with other professionals

Personal/professional Development

● Participate in training programmes as part of your personal and professional development

● Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

Job description Job responsibilities Duties and Responsibilities Clinical Practice ● Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to: ○ Labelling and assembly of prescription items ○ Accurate endorsing of prescriptions ○ Maintaining a clean and tidy work environment ○ Collection of prescriptions and or delivering dispensed items as may be required. ○ Placing, receiving and putting orders into stock. ● Follow national and local guidance at all times, with particular regard to “Medicines, ethics in Practice” (MEP), current addition. ● Work under direction of the pharmacy Standard operating procedures (SOP’s). ● To undertake the sale or supply of medicines and goods, including over the counter sales. ● Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act. ● Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands. Communication ● Provide advice and support to patients and their relatives and carers as appropriate. ● Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care. ● Communicate effectively with the patient, relatives, carers and all members of the healthcare team. ● Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate. ● Promote and enhance the reputation of IntraHealth Pharmacy. Delivering a quality service ● Code of Conduct For Professional Group – all staff members are required to work in accordance with their professional group’s code of conduct. ● Be aware of, and comply with employment legislation and codes of good practice. ● Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. ● Report any significant events within the time frame set out in the company policy. ● Follow current MEP and local guidance with regard to Community pharmacy issues and alerts. Team Working ● Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice. ● Support and help develop colleagues and other members of the community pharmacy team ● The post holder will be expected to work flexibly according to team / clinical needs Management of risk ● Health & Safety – the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract. ● Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy. ● Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence Managing information ● Maintain appropriate records. ● Confidentiality – During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff. ● In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party. Learning and Development ● Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services. ● Complete in-house training course, annual training review including peer review. Equality and Diversity ● You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company. Managing Tasks / Projects ● Ensuring tasks and duties are performed within clearly defined time quality standards Managing Information / Confidentiality and data protection ● Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines. Core Competencies Technical Competencies ● Computer literacy skills ● Dispensing accuracy ● Following the pharmacy standard operating procedures Teamwork ● Teamwork is essential to operation of a community pharmacy. Communications ● High level of verbal and written communication skills ● Information sharing with other professionals Personal/professional Development ● Participate in training programmes as part of your personal and professional development ● Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

Person Specification

Skills and Abilities

Essential

• Ability to work both as a team member and independently
• Computer literacy skills
• Proven verbal and written communication skills in English
• Current driving licence and access to a car

Desirable

• Knowledge of PMR systems
• Basic IT literacy i.e. use of e-mail, the internet and word processing
• Ability to plan own workload with priorities and objectives
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements

Qualifications

Essential

• NVQ level 2 in Pharmacy Services (or working towards it).
• GCSEs English and Maths.

Desirable

• 5 GCSEs Including English and Maths

Experience

Essential

• No previous experience essential

Desirable

• Previous community Pharmacy experience
• Previous Health Care experience
• Previous customer facing experience

Attitudes

Essential

• Courteous, Friendly and act professionally with staff and customers

Person Specification Skills and Abilities Essential Ability to work both as a team member and independently Computer literacy skills Proven verbal and written communication skills in English Current driving licence and access to a car Desirable Knowledge of PMR systems Basic IT literacy i.e. use of e-mail, the internet and word processing Ability to plan own workload with priorities and objectives Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements Qualifications Essential NVQ level 2 in Pharmacy Services (or working towards it). GCSEs English and Maths. Desirable 5 GCSEs Including English and Maths Experience Essential No previous experience essential Desirable Previous community Pharmacy experience Previous Health Care experience Previous customer facing experience Attitudes Essential Courteous, Friendly and act professionally with staff and customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

IntraHealth are recruiting an Immunisation Admin Coordinator to lead area Immunisation and Vaccination Teams in delivering the Vaccination Programmes in Secondary and Primary schools. The Coordinator is responsible for the performance of their locality team, managing staff, analysing performance and providing feedback, guidance and encouragement throughout the Flu programme in order to meet service objectives.

The successful candidate will be an enthusiastic and motivated self-starter, with excellent managerial, organisational, communication and interpersonal skills. Travel to schools within the region is integral to the role, therefore a clean driving licence and access to a vehicle is essential, as is business insurance.

The successful applicant for this post will be joining us at a particularly exciting time as we develop and expand our service and in return you will enjoy a competitive salary and opportunities for personal and professional development.

Main duties of the job

The purpose of the Immunisation Admin Coordinator is to provide support and leadership to the Flu Programme and all personnel in their locality, acting as the first port of call for all queries and any issues which need resolving under indirect supervision of the Immunisation Nurse Lead/Operations Manager.

The Immunisation Coordinator will have effective line management for staff within their locality, working closely with and supporting the Clinical Lead/Operations Manager during the Flu Programme.

You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes:

meet the needs of all eligible people;

are provided to the highest levels of quality, safety and efficiency;

meet minimum standards and strive for excellence;

ensure equity of access and uptake.

In collaboration with the Operations Manager you will implement plans to support the delivery of the Immunisation programme. You will be expected to be responsible for a defined locality and act as the key liaison person. This will require you to undertake all clerical and administration duties applicable to the Immunisation Service and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), nurses, pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

£13.79 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

U0025-26-0170

Job locations

Intrahealth Offices

Nottingham

NG13 8PJ

United Kingdom

Job description

Job responsibilities

Operational Duties

• In collaboration with the Operations Manager you will implement plans to deliver the Immunisation programme;
• To lead and manage the clerical and administration duties of the immunisation team to ensure a high standard of service;
• To ensure/participate in the recruitment, selection, induction, training and ongoing performance management of members of the immunisation team;
• Receive, assist and direct parents and carers in accessing the appropriate information or guidance they require. Resolve queries/problems from schools, parents, carers and associated staff;
• Supervise and coordinate staff in the locality, make sure staff are supported appropriately to ensure the locality is effective, providing practical help in solving day to day issues;
• Maintain school and staff rotas to ensure capacity and geographical spread across the locality;
• Coordinate the consent form process: co-ordinate staff for drop-off and collection from schools, and Triage;
• Coordinate the data entry process following vaccination sessions and the process for informing GPs and other relevant parties in line with contractual obligations;
• Control resources and vaccinations within agreed hours and provide weekly updates on the management of the locality to the Operations Manager and other relevant parties;
• Ensure maintenance of the Cold Chain is adhered to throughout the process within the locality;
• Attend Flu Group Meetings, Head Teacher meetings and similar events within the locality;
• Be part of the “surge” capacity when required e.g. catch up campaigns.

Communication and key working relationships

• Support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your locality;
• Establish and maintain effective lines of communication with the team, delegate and distribute work and monitor the activities of the team;
• Work closely with and support Immunisation Coordinators in other localities as appropriate;
• Support the preparation and delivery of immunisation reports to other relevant stakeholders;
• Communicate effectively with parents, carers and teachers, recognising the needs for alternative methods of communication;
• To represent IntraHealth in a manner befitting the image of the organisation.

Immunisation Coordination

• Coordinate the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates;
• Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards;
• Authorised signatory for locality timesheets, expense and mileage claims;
• Line manage the administration team within the area of responsibility, delegating work responsibilities;
• Ensure levels of basic stock are available at all times and take responsibility for ordering vaccinations and any other stock needed for vaccination sessions;
• Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery;
• Coordinate equipment and resources effectively to reduce waste and promote cost efficiency;
• Ensure the collation and analysis of information on the consents and immunisation uptake in the locality is current and accurate;
• Monitor uptake and identify inequalities in immunisation programme uptake within the locality, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes.

Information Process and Quality

• Ensure accurate recording of information and activities undertaken with schools, parents and children in an accurate and timely fashion using manual or computer systems as appropriate;
• Input accurate information about Immunisations to ensure accurate retrieval of information for monitoring and auditing processes;
• Maintain confidentiality of information relating to children, parents and staff;
• Take necessary precautions when transmitting information;
• Alert other team members to issues of quality and risk;
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance;
• Work effectively with individuals in other agencies to meet the needs of the service;
• Effectively manage own time and workload.

Health, Safety and Security

• Use and encourage others to be familiar with the personal security systems within the workplace;
• Understand and apply the principles of the cold chain;
• Ensure appropriate management of vaccinations including safe storage, rotation and disposal of vaccines, and drugs within area of responsibility;
• Be aware of statutory child health procedures, and statutory local guidance and referral criteria;
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within the area of responsibility;
• Use the computer monitor safely;
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Other duties

• Undertake general admin tasks e.g. dealing with items of correspondence, telephone messages, enquiries and filing;
• Provide support to team members as required;
• Ad hoc tasks to meet the needs of the business;
• Comply with mandatory training requirements and maintain training record;
• Comply with requirements for data protection.
• General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Job description Job responsibilities Operational Duties In collaboration with the Operations Manager you will implement plans to deliver the Immunisation programme; To lead and manage the clerical and administration duties of the immunisation team to ensure a high standard of service; To ensure/participate in the recruitment, selection, induction, training and ongoing performance management of members of the immunisation team; Receive, assist and direct parents and carers in accessing the appropriate information or guidance they require. Resolve queries/problems from schools, parents, carers and associated staff; Supervise and coordinate staff in the locality, make sure staff are supported appropriately to ensure the locality is effective, providing practical help in solving day to day issues; Maintain school and staff rotas to ensure capacity and geographical spread across the locality; Coordinate the consent form process: co-ordinate staff for drop-off and collection from schools, and Triage; Coordinate the data entry process following vaccination sessions and the process for informing GPs and other relevant parties in line with contractual obligations; Control resources and vaccinations within agreed hours and provide weekly updates on the management of the locality to the Operations Manager and other relevant parties; Ensure maintenance of the Cold Chain is adhered to throughout the process within the locality; Attend Flu Group Meetings, Head Teacher meetings and similar events within the locality; Be part of the “surge” capacity when required e.g. catch up campaigns. Communication and key working relationships Support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your locality; Establish and maintain effective lines of communication with the team, delegate and distribute work and monitor the activities of the team; Work closely with and support Immunisation Coordinators in other localities as appropriate; Support the preparation and delivery of immunisation reports to other relevant stakeholders; Communicate effectively with parents, carers and teachers, recognising the needs for alternative methods of communication; To represent IntraHealth in a manner befitting the image of the organisation. Immunisation Coordination Coordinate the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates; Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards; Authorised signatory for locality timesheets, expense and mileage claims; Line manage the administration team within the area of responsibility, delegating work responsibilities; Ensure levels of basic stock are available at all times and take responsibility for ordering vaccinations and any other stock needed for vaccination sessions; Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery; Coordinate equipment and resources effectively to reduce waste and promote cost efficiency; Ensure the collation and analysis of information on the consents and immunisation uptake in the locality is current and accurate; Monitor uptake and identify inequalities in immunisation programme uptake within the locality, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes. Information Process and Quality Ensure accurate recording of information and activities undertaken with schools, parents and children in an accurate and timely fashion using manual or computer systems as appropriate; Input accurate information about Immunisations to ensure accurate retrieval of information for monitoring and auditing processes; Maintain confidentiality of information relating to children, parents and staff; Take necessary precautions when transmitting information; Alert other team members to issues of quality and risk; Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance; Work effectively with individuals in other agencies to meet the needs of the service; Effectively manage own time and workload. Health, Safety and Security Use and encourage others to be familiar with the personal security systems within the workplace; Understand and apply the principles of the cold chain; Ensure appropriate management of vaccinations including safe storage, rotation and disposal of vaccines, and drugs within area of responsibility; Be aware of statutory child health procedures, and statutory local guidance and referral criteria; Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within the area of responsibility; Use the computer monitor safely; Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health. Other duties Undertake general admin tasks e.g. dealing with items of correspondence, telephone messages, enquiries and filing; Provide support to team members as required; Ad hoc tasks to meet the needs of the business; Comply with mandatory training requirements and maintain training record; Comply with requirements for data protection. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Person Specification

Qualifications

Essential

• Good level of general education or experience
• Equivalent to 5 GCSEs at Grade C or above (including Maths and English)

Experience

Essential

• Experience of working in a supervisory administrative role
• Experience of coordinating projects
• Experience of multi-disciplinary working
• Experience of engaging, motivating and leading individuals and teams

Desirable

• Experience of delivering immunisation programmes
• Knowledge of immunisation programmes, the impact on public health and the national and local agenda
• Experience working on Clinical Computer systems

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service, such as evening or weekend working as necessary
• Able to work as part of a team

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills
• Ability to manage and prioritise a varied workload and meet service deadlines

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Person Specification Qualifications Essential Good level of general education or experience Equivalent to 5 GCSEs at Grade C or above (including Maths and English) Experience Essential Experience of working in a supervisory administrative role Experience of coordinating projects Experience of multi-disciplinary working Experience of engaging, motivating and leading individuals and teams Desirable Experience of delivering immunisation programmes Knowledge of immunisation programmes, the impact on public health and the national and local agenda Experience working on Clinical Computer systems Attitudes Essential Capacity to work calmly under pressure and to deadlines Conscientious Attention to detail Self-starter Flexible and proactive attitude Enthusiasm for the role Flexible approach to work, in line with the needs of the service, such as evening or weekend working as necessary Able to work as part of a team Skills and Abilities Essential Effective communicator, with the ability to liaise appropriately at all levels Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work Demonstrable team working skills Very good interpersonal skills Ability to manage and prioritise a varied workload and meet service deadlines Desirable Process management Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Intrahealth Offices

Nottingham

NG13 8PJ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

Intrahealth Offices

Nottingham

NG13 8PJ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

IntraHealth are currently recruiting for a Salaried General Medical Practitioner to help deliver our vision of high-quality medical services at our well-established, progressive, friendly practice team.

We offer a flexible approach to division of roles and responsibilities within our small friendly and experienced practice team. The clinical teams are also well supported by an excellent administration and management team; this allows our GPs to concentrate on clinical work.

We are looking for an enthusiastic experienced GP looking to take a leading role in improving patients outcomes and contributing towards redesigning services locally by representing the practice at PCN and CCG level.

We provide an excellent opportunity for General practitioners wishing to join our highly respected and friendly teams. We offer:

• Excellent salary and employment benefits, including BMA contract and NHS pension
• Role progression and personal development to medical director level opportunities
• We actively encourage participation in practice decisions and service developments
• We support flexible working patterns and part-time working therefore would encourage applicants who wish to combine a clinical role with other professional or personal commitments.
• We provide peer support, educational opportunities and help towards mandatory training and appraisal.

Main duties of the job

• Provide a range of medical services as defined in the core PMS/APMS contract, additional and enhanced services where appropriate.
• Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare works within the organisation.
• Assess the healthcare needs of patients with undifferentiated and undiagnosed problems
• Screen patients for disease risk factors and early signs of illness.
• Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education
• Work within current CCG policy for prescribing
• Be available and accessible to patients
• Maximise effective use of current clinical computer systems. Record clear and contemporaneous consultation notes to agreed standards
• Compile and issue computer generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• To take part in/lead on areas including health research, clinical auditing and data collection
• Support the development of the practice to become a GP registrars training practice
• Provide Free certification in line with Schedule 9 of the GMS regulations (1992)
• Provide emergency cover if needed

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services for over 20 years. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0025-26-0167

Job locations

Parkgate Medical Practice

Park Place

Darlington

DL1 5LW

United Kingdom

Job description

Job responsibilities

Service Development

• Be involved in developing primary care services to meet the needs of the practice population.
• Working in close collaboration with the practice team to ensure that access targets are reached.
• Work with the practice team to ensure that immunisation and health inequalities targets as defined within the PMS contract are reached.
• Support health development and ensure health promotion work is undertaken to allow the practice population to make informed choices.
• Ensure the practice is represented at appropriate meetings, e.g. Practice Based Commissioning Groups.

Managerial

• Awareness of, and compliance with, all relevant organisation policies and procedures, e.g. prescribing, confidentiality, data protection, health and safety and infection control. Apply these to all aspects of one’s own work.

• Committed to life-long learning and audit to ensure evidence-based practice.
• Contribute to evaluated audit and clinical standards setting within the organisation.
• Contribute to the development of computer-based records.
• Contribute to summarising of patient records and read-coding patient data.

Quality

Adhere to GMC Good Medical practice.

Maintain accurate and timely medical records

Adhere to National and local guidelines (e.g. NICE)

Engage with local quality Frameworks – e.g. QoF and QiP

Reflect on personal practice through SEA, NHS appraisal, patient complaints

Confidentiality

• All patients have the right to expect that all practice staff will respect their privacy and act appropriate at all times.
• In the performance of duties, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as business organisations. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communication

• The post-holder must recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, carers and recognise people’s needs to alternative methods of communication and respond accordingly.

Equality and Diversity

The Salaried General Medical Practitioner will uphold their equality and diversity commitments and statutory obligations under current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relations (Amendment) Act 2000 and:

· Act in ways that support equality and diversity and recognises the importance of people’s rights in accordance with legislation, policies, procedures and good practice.

· Value people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services.

· Recognise and report behaviour that undermines equality under company policy.

· Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.

· Acknowledge others’ different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.

· With the support of managers develop an equality and diversity objective through the personal development review process

Health and Safety

The Salaried General Medical Practitioner has a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the company in meeting its statutory requirements, by:

• Assisting in promoting and maintaining their own and others health, safety and security as defined in the organisations Health & Safety Policy.

• Use of personal security systems within the workplace according to practice guidelines.

• Identifying the risks involved in work activities and undertaken such activities in a way that manages those risks.

• as far as is reasonably practicable, you minimising the risk of infection to themselves and others and in doing so must:-

Personal and Professional Development

• Maintain continued education through attendance at courses and/or study days as necessary and as identified within clinical and organisation appraisals (Personal Development Plan).

• Ensure appropriate professional registration and licensing are met through continued professional development.
• Participate in all training programmes implemented by the practice/organisation as part of this employment. This training would include:

Job description Job responsibilities Service Development Be involved in developing primary care services to meet the needs of the practice population. Working in close collaboration with the practice team to ensure that access targets are reached. Work with the practice team to ensure that immunisation and health inequalities targets as defined within the PMS contract are reached. Support health development and ensure health promotion work is undertaken to allow the practice population to make informed choices. Ensure the practice is represented at appropriate meetings, e.g. Practice Based Commissioning Groups. Managerial Awareness of, and compliance with, all relevant organisation policies and procedures, e.g. prescribing, confidentiality, data protection, health and safety and infection control. Apply these to all aspects of one’s own work. Committed to life-long learning and audit to ensure evidence-based practice. Contribute to evaluated audit and clinical standards setting within the organisation. Contribute to the development of computer-based records. Contribute to summarising of patient records and read-coding patient data. Quality Adhere to GMC Good Medical practice. Maintain accurate and timely medical records Adhere to National and local guidelines (e.g. NICE) Engage with local quality Frameworks – e.g. QoF and QiP Reflect on personal practice through SEA, NHS appraisal, patient complaints Confidentiality All patients have the right to expect that all practice staff will respect their privacy and act appropriate at all times. In the performance of duties, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as business organisations. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data. Communication The post-holder must recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, carers and recognise people’s needs to alternative methods of communication and respond accordingly. Equality and Diversity The Salaried General Medical Practitioner will uphold their equality and diversity commitments and statutory obligations under current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relations (Amendment) Act 2000 and: · Act in ways that support equality and diversity and recognises the importance of people’s rights in accordance with legislation, policies, procedures and good practice. · Value people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services. · Recognise and report behaviour that undermines equality under company policy. · Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues. · Acknowledge others’ different perspectives and recognise the diverse needs and experiences of everyone they come into contact with. · With the support of managers develop an equality and diversity objective through the personal development review process Health and Safety The Salaried General Medical Practitioner has a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the company in meeting its statutory requirements, by: Assisting in promoting and maintaining their own and others health, safety and security as defined in the organisations Health & Safety Policy. Use of personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaken such activities in a way that manages those risks. as far as is reasonably practicable, you minimising the risk of infection to themselves and others and in doing so must:- be familiar with and adhere to, the organisations policies and guidance on infection prevention and control attend statutory education programmes in infection, prevention and control. Include infection prevention and control as an integral part of your continuous personal and professional development. Take responsibility, so far as is reasonably practicable, in helping ensure that effective prevention and control of healthcare acquired infections is embedded into everyday practice and applied consistently by themselves and their colleagues. Report potential risks identified. Personal and Professional Development Maintain continued education through attendance at courses and/or study days as necessary and as identified within clinical and organisation appraisals (Personal Development Plan). Ensure appropriate professional registration and licensing are met through continued professional development. Participate in all training programmes implemented by the practice/organisation as part of this employment. This training would include: Participation in an annual performance review. Maintaining a log of all personal and/or professional development. take responsibilities for own development, learning and performance. demonstrate skills and activities to others who are undertaking similar work. Active involvement in the Annual NHS Appraisal process Active involvement in the GMC Revalidation and Licensing procedures

Person Specification

Attitudes

Essential

• Positive attitude; self-motivated and able to motivate others
• Credibility with clinicians and managers
• Ability to build trust, respect and co-operation quickly
• Professional courage, integrity and diplomacy
• Self awareness
• Commit to empower and develop staff to optimise individual and team potential
• Ability to work independently as well as part of a team
• Enthusiastic and self-motivated

Skills and Abilities

Essential

• Good leadership skills
• Able to work both individually and as part of a team
• Clinical skills required to manage acute presentations and chronic disease within primary care
• Able to analyse complex facts and situations using a high level of sensitivity and judgement to determine and implement an appropriate course of action
• Good communication skills with a high level of fluency in spoken and written English
• Performance management skills
• Effective delegating skills.
• Working knowledge of GP clinical systems.
• Highly motivated.
• Able to demonstrate innovation and flexibility
• Able to persuade and negotiate.
• Participation in scheme of extended opening times.
• Commitment to High Standards.
• Ability to complete days work on time as well as associated administration
• Must be able to work to deadlines and maintain standardsAwareness of Equality and Diversity principles
• Understanding of confidentiality and the Data Protection Act
• Knowledge of area
• Confident computer user including office applications and email
• Demonstrable leadership in specialist area of practice/projectApplication /interview

Desirable

• Awareness of Equality and Diversity principles
• Understanding of confidentiality and the Data Protection Act
• Confident computer user including office applications and email
• Demonstrable leadership in specialist area of practice/project

Qualifications

Essential

• Registered with the GMC listed on the GMC GP Register with evidence of revalidation
• Accepted Medical Degree
• Evidence of continued personal and professional development
• Appropriate Medical indemnity cover with either MDU/MPS MDDUS
• Management qualification or equivalent relevant experience
• Appropriate safeguarding training
• Registered on the National Medical Performers list

Desirable

• Interest in Diabetes Care
• GP Trainer/willing to train
• Evidence of continuing education

Experience

Essential

• Completed GP Vocational Training Scheme
• One-year experience working as a GP in the UK

Desirable

• Working in UK General Practice Environment.
• Commitment to local area.

Person Specification Attitudes Essential Positive attitude; self-motivated and able to motivate others Credibility with clinicians and managers Ability to build trust, respect and co-operation quickly Professional courage, integrity and diplomacy Self awareness Commit to empower and develop staff to optimise individual and team potential Ability to work independently as well as part of a team Enthusiastic and self-motivated Skills and Abilities Essential Good leadership skills Able to work both individually and as part of a team Clinical skills required to manage acute presentations and chronic disease within primary care Able to analyse complex facts and situations using a high level of sensitivity and judgement to determine and implement an appropriate course of action Good communication skills with a high level of fluency in spoken and written English Performance management skills Effective delegating skills. Working knowledge of GP clinical systems. Highly motivated. Able to demonstrate innovation and flexibility Able to persuade and negotiate. Participation in scheme of extended opening times. Commitment to High Standards. Ability to complete days work on time as well as associated administration Must be able to work to deadlines and maintain standardsAwareness of Equality and Diversity principles Understanding of confidentiality and the Data Protection Act Knowledge of area Confident computer user including office applications and email Demonstrable leadership in specialist area of practice/projectApplication /interview Desirable Awareness of Equality and Diversity principles Understanding of confidentiality and the Data Protection Act Confident computer user including office applications and email Demonstrable leadership in specialist area of practice/project Qualifications Essential Registered with the GMC listed on the GMC GP Register with evidence of revalidation Accepted Medical Degree Evidence of continued personal and professional development Appropriate Medical indemnity cover with either MDU/MPS MDDUS Management qualification or equivalent relevant experience Appropriate safeguarding training Registered on the National Medical Performers list Desirable Interest in Diabetes Care GP Trainer/willing to train Evidence of continuing education Experience Essential Completed GP Vocational Training Scheme One-year experience working as a GP in the UK Desirable Working in UK General Practice Environment. Commitment to local area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intrahealth Ltd

Address

Parkgate Medical Practice

Park Place

Darlington

DL1 5LW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

Parkgate Medical Practice

Park Place

Darlington

DL1 5LW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

The post holder is an experienced Nurse with a minimum of three years experience working as a Nurse Practitioner, acting within their professional boundaries, will provide care for the presenting patient form initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures, providing nurse leadership. In order to work at this level NMC requirements for advanced practice must be met.

Duties and Responsibilities

Clinical Practice

· Assess, diagnose, plan, implement and evaluate treatment/interventions.

· Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs

· Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate)

· Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

Main duties of the job

Communication

· Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

· Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

· Anticipate barriers to communication and take action to improve communication

· Maintain effective communication within the practice environment and with external stakeholders

· Act as an advocate for patients and colleagues

· Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Delivering a quality service

About us

IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services for 19 years. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Job summary

The Immunisation Nurse works as a member of the Immunisation Team, delivering nasal and intramuscular flu and other vaccine programmes within community and educational settings in accordance with Department of Health Green Book against Immunisation and Local Services Specifications.

The role will involve working closely with the administration team and school staff.

Main duties of the job

Clinical Practice

Provide safe delivery of a quality immunisations service.

To identify, prioritise and implement programmes of care that meet the needs of the patients.

To take into account risk and its effective management e.g. consent, side effects.

Take responsibility for CPD and keep up to date with current practices and research-led developments.

To identify and report all new problems and concerns to the Locality Lead Nurse;

Work towards PGDs and PSDs.

Communication

The Immunisation Nurse will communicate effectively with other team members;

The Immunisation Nurse will communicate effectively with parents, carers and school staff.

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC;

Work in a manner that maintains and promotes quality, working as a team and alongside admin to organise and manage school workload.

Support and participate in shared learning and networking across other immunisation teams;

Understand and apply legal policy that supports the safeguarding of children and adults.

Team Working

Act as lead clinician on immunisation sessions.

Work with administration team and school staff at immunisation sessions.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

09 October 2026

Pay scheme

Other

Salary

£19.66 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working, Term time hours

Reference number

U0025-26-0166

Job locations

IntraHealth Offices

Quay West

Sunderland

Tyne and Wear

SR5 2AL

United Kingdom

Job description

Job responsibilities

Clinical Practice

· Provide safe delivery of a quality immunisations service.

· To identify, prioritise and implement programmes of care that meet the needs of the patients.

· To take into account risk and its effective management e.g. consent, side effects.

· Take responsibility for CPD and keep up to date with current practices and research-led developments.

· To identify and report all new problems and concerns to the Locality Lead Nurse;

· Work towards PGDs and PSDs.

Communication

• The Immunisation Nurse will communicate effectively with other team members;
• The Immunisation Nurse will communicate effectively with parents, carers and school staff.

Delivering a quality service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC;
• Work in a manner that maintains and promotes quality, working as a team and alongside admin to organise and manage school workload.
• Support and participate in shared learning and networking across other immunisation teams;
• Understand and apply legal policy that supports the safeguarding of children and adults.

Team Working

· Act as lead clinician on immunisation sessions.

· Work with administration team and school staff at immunisation sessions.

Management of risk

• Ensure safe storage, rotation and disposal of vaccines and drugs.
• Ensure use of appropriate transporting and storage of items, following the cold chain procedures.
• Practise infection-control measures according to local and national guidelines.

Managing information

• Work in accordance with GDPR policy.
• Ensure all patient records are clear and recorded accurately and stored as per procedures.
• Understand the responsibility of self and others regarding the Freedom of Information Act.

Learning and Development

· Undertake all mandatory and statutory training requirements.

• Be responsible for own learning needs and continuing professional development.

Equality and Diversity

• Ensure all staff are working to all appropriate equality and diversity procedures.

Health and Safety

• The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Job description Job responsibilities Clinical Practice · Provide safe delivery of a quality immunisations service. · To identify, prioritise and implement programmes of care that meet the needs of the patients. · To take into account risk and its effective management e.g. consent, side effects. · Take responsibility for CPD and keep up to date with current practices and research-led developments. · To identify and report all new problems and concerns to the Locality Lead Nurse; · Work towards PGDs and PSDs. Communication The Immunisation Nurse will communicate effectively with other team members; The Immunisation Nurse will communicate effectively with parents, carers and school staff. Delivering a quality service Recognise and work within own competence and professional code of conduct as regulated by the NMC; Work in a manner that maintains and promotes quality, working as a team and alongside admin to organise and manage school workload. Support and participate in shared learning and networking across other immunisation teams; Understand and apply legal policy that supports the safeguarding of children and adults. Team Working · Act as lead clinician on immunisation sessions. · Work with administration team and school staff at immunisation sessions. Management of risk Ensure safe storage, rotation and disposal of vaccines and drugs. Ensure use of appropriate transporting and storage of items, following the cold chain procedures. Practise infection-control measures according to local and national guidelines. Managing information Work in accordance with GDPR policy. Ensure all patient records are clear and recorded accurately and stored as per procedures. Understand the responsibility of self and others regarding the Freedom of Information Act. Learning and Development · Undertake all mandatory and statutory training requirements. Be responsible for own learning needs and continuing professional development. Equality and Diversity Ensure all staff are working to all appropriate equality and diversity procedures. Health and Safety The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Person Specification

Experience

Essential

• Evidence of professional development
• Working alone and as part of a team.

Desirable

• Working with school aged children
• Safeguarding children level 2
• Experience of delivering travel vaccinations and childhood immunisations
• Supervision of Health Care Assistants.

Qualifications

Essential

• Current Registered nurse with NMC

Desirable

• Up to date CPR & anaphylaxis training
• Foundation immunisation training

Attitudes

Essential

• Team Player
• Highly motivated
• Commitment to promoting and maintaining high standards of care
• Flexibility
• Enthusiasm
• Able to engage with people
• To demonstrate respect for people using and working in the organisation
• To behave as an ambassador for the company

Desirable

• Ability to work under own initiative and make clear clinical decisions
• Broad range of clinical skills
• Effective written and verbal communication skills
• Work well under pressure/stressful environment
• Full driving licence, access to a car and willingness to travel
• Always follow organisation policies and procedures.

Person Specification Experience Essential Evidence of professional development Working alone and as part of a team. Desirable Working with school aged children Safeguarding children level 2 Experience of delivering travel vaccinations and childhood immunisations Supervision of Health Care Assistants. Qualifications Essential Current Registered nurse with NMC Desirable Up to date CPR & anaphylaxis training Foundation immunisation training Attitudes Essential Team Player Highly motivated Commitment to promoting and maintaining high standards of care Flexibility Enthusiasm Able to engage with people To demonstrate respect for people using and working in the organisation To behave as an ambassador for the company Desirable Ability to work under own initiative and make clear clinical decisions Broad range of clinical skills Effective written and verbal communication skills Work well under pressure/stressful environment Full driving licence, access to a car and willingness to travel Always follow organisation policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Quay West

Sunderland

Tyne and Wear

SR5 2AL

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Quay West

Sunderland

Tyne and Wear

SR5 2AL

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective administrative support to the Warfarin Team

To provide a local point of contact for the Anticoagulant Monitoring Service

To provide support to clinicians within the Anticoagulant Monitoring Service

To work under direction of the Anticoagulant Clinical Service Lead

Main duties of the job

To support the smooth running of the Warfarin Service and Reception and all associated duties including:

• Reception Duty answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors and ensuring the reception working area is left tidy and ready for use by incoming colleagues
• Managing staff home time process and updating spreadsheet
• Dealing with medication enquiries, requests for repeat medication scripts, appointments and general/routine patient requests/enquiries
• Liaising with our remote working clinical teams in NE, NW and Yorkshire
• Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services
• Distributing internal/external mail
• Filing and extracting records and documents relating to them
• Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels and ordering supplies as appropriate.
• Ensure information about any unresolved or urgent matters is passed on to colleagues
• Processing & preparing new patient referrals
• Sending and receiving internal/external faxes
• Handling appointment lists

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, Midlands, Yorkshire and North West.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£13.07 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0025-26-0163

Job locations

First Floor, William Brown Centre

Manor Way

Peterlee

County Durham

SR8 5TW

United Kingdom

Job description

Job responsibilities

To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective administrative support to the Warfarin Team

To provide a local point of contact for the Anticoagulant Monitoring Service

To provide support to clinicians within the Anticoagulant Monitoring Service

To work under direction of the Anticoagulant Clinical Service Lead

To support the smooth running of the Warfarin Service and Reception and all associated duties including:

• Reception Duty answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors and ensuring the reception working area is left tidy and ready for use by incoming colleagues
• Managing staff home time process and updating spreadsheet
• Dealing with medication enquiries, requests for repeat medication scripts, appointments and general/routine patient requests/enquiries
• Liaising with our remote working clinical teams in NE, NW and Yorkshire
• Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services
• Distributing internal/external mail
• Filing and extracting records and documents relating to them
• Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels and ordering supplies as appropriate.
• Ensure information about any unresolved or urgent matters is passed on to colleagues
• Processing & preparing new patient referrals
• Sending and receiving internal/external faxes
• Handling appointment lists
• Accurate management of the data held within the anticoagulant monitoring service including registering and deregistering patients as appropriate
• Provide support to customers via telephone, email and remote control for the range of services and products that IntraHealth provide
• Other general office administration

General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Core Competencies

Communication

• Providing a prompt and efficient response to all calls into the Warfarin Service
• Communicate effectively with the patient, relatives, carers and all members of the healthcare team.

Planning and Organisation

• Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Clinical Service Lead.

Training and Development

• Attend all relevant training to maintain competency for delivering role as Anticoagulant Monitoring Service Admin Support worker.

Additional Information

• Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff
• In order to comply with GDPR and the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth for any unauthorised purpose or disclosure of such data to a third party
• Health & Safety the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act (1974) and take reasonable health and safety care of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

Other

• The post holder will be expected to work flexibly according to the needs of the contract.

Job description Job responsibilities To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective administrative support to the Warfarin Team To provide a local point of contact for the Anticoagulant Monitoring Service To provide support to clinicians within the Anticoagulant Monitoring Service To work under direction of the Anticoagulant Clinical Service Lead To support the smooth running of the Warfarin Service and Reception and all associated duties including: Reception Duty answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors and ensuring the reception working area is left tidy and ready for use by incoming colleagues Managing staff home time process and updating spreadsheet Dealing with medication enquiries, requests for repeat medication scripts, appointments and general/routine patient requests/enquiries Liaising with our remote working clinical teams in NE, NW and Yorkshire Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services Distributing internal/external mail Filing and extracting records and documents relating to them Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels and ordering supplies as appropriate. Ensure information about any unresolved or urgent matters is passed on to colleagues Processing & preparing new patient referrals Sending and receiving internal/external faxes Handling appointment lists Accurate management of the data held within the anticoagulant monitoring service including registering and deregistering patients as appropriate Provide support to customers via telephone, email and remote control for the range of services and products that IntraHealth provide Other general office administration General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Core Competencies Communication Providing a prompt and efficient response to all calls into the Warfarin Service Communicate effectively with the patient, relatives, carers and all members of the healthcare team. Planning and Organisation Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Clinical Service Lead. Training and Development Attend all relevant training to maintain competency for delivering role as Anticoagulant Monitoring Service Admin Support worker. Additional Information Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff In order to comply with GDPR and the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth for any unauthorised purpose or disclosure of such data to a third party Health & Safety the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act (1974) and take reasonable health and safety care of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract. Other The post holder will be expected to work flexibly according to the needs of the contract.

Person Specification

Experience

Essential

• No previous experience essential

Desirable

• Knowledge of the NHS
• Experience of working in a high volume call environment

Qualifications

Essential

• Good level of general education or experience equivalent to 5 GCSEs at Grade C or above
• Excellent verbal and written communication skills

Attitudes/Skills/Qualities

Essential

• Good interpersonal aptitude and ability to work with people at all levels
• Friendly, personable character
• Smart appearance
• Ability to use initiative and work autonomously

Desirable

• Passion for delivering high levels of customer service

Person Specification Experience Essential No previous experience essential Desirable Knowledge of the NHS Experience of working in a high volume call environment Qualifications Essential Good level of general education or experience equivalent to 5 GCSEs at Grade C or above Excellent verbal and written communication skills Attitudes/Skills/Qualities Essential Good interpersonal aptitude and ability to work with people at all levels Friendly, personable character Smart appearance Ability to use initiative and work autonomously Desirable Passion for delivering high levels of customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

First Floor, William Brown Centre

Manor Way

Peterlee

County Durham

SR8 5TW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

First Floor, William Brown Centre

Manor Way

Peterlee

County Durham

SR8 5TW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

Are you a committed individual who enjoys delivering great service through getting the best out of people? Then you could be the right person to lead our Immunisation Administration Team.

The Immunisation Administration Team Leader will lead and co-ordinate the Primary School Immunisation Programme and all personnel in the locality to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet priorities, deadlines and standards. You will be the key liaison person, coordinating staff rotas and school vaccination sessions, handling telephone calls from schools/parents/carers, communicating with stakeholders and supporting the nurse-led immunisation sessions in primary schools.

Candidates must have experience of leading teams and coordinating individuals workloads against project deadlines. We require enthusiastic and committed individuals who will be expected to work as part of the team with excellent communication and interpersonal skills.

Main duties of the job

The purpose of the Immunisation Administrative Team Leader is to lead and manage the Immunisation Programme and all personnel in their locality (increasing in size every year ), to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet priorities, deadlines and standards. The Team Leader is the main point of contact at the locality office responsible for the day to day running of the office and has responsibility for all staff and their H&S, supported by an Operations Manager (who may not be office based every day). Indirect supervision of clinical staff will be provided by the Immunisation Nurse Lead.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£30,444.99 a year pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

U0025-26-0164

Job locations

IntraHealth Offices

Nottingham

Nottingham

NG13 8PJ

United Kingdom

Job description

Job responsibilities

You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes:

• meet the needs of all eligible people;
• are provided to the highest levels of quality, safety and efficiency;
• meet minimum standards and strive for excellence
• ensure equity of access and uptake.

In collaboration with the Operations Manager you will implement plans to deliver the Immunisation programme. You will be responsible for a defined locality and act as the key person. This will require you to supervise all clerical and administration duties applicable to the Immunisation Service, review staff activities as needed to ensure responsibilities are met, and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.

Key Tasks

• (RA sponsor for National spine smartcard identity service)
• (To aid with the mass recruitment process ready for each season. This will include shortlisting, interviews, and new starter tasks.)
• (Complete inductions and training for members of the admin and data entry team.)

1. To lead and manage the clerical and administration duties of the Immunisation team to ensure staff are skilled to deliver the service requirements

2. Establish and maintain effective lines of communication with the team, line management and clinical service to allow for the transfer of information and knowledge

3. To ensure the recruitment, selection, induction, training, and ongoing performance management of staff.

4. Delegate and distribute work and monitor the activities of the team to ensure effective cover and completion of work duties and responsibilities eg. Includes staff rotas, cover arrangement etc.

5. To contribute to the delivery of quality standards, targets and KPIs for the service area by ensuring that through performance monitoring in line with standard operating procedures.

6. To be the point of contact for Schools, Parents and other service users and create, maintain and enhance effective customer relations, both internally and externally, including exchanging information and proactively solving complex problems as required

7. To ensure effective and efficient management of service delivery, dealing with and taking appropriate action in respect of concerns and complaints.

8. Attend Flu Group Meetings, Head Teacher meetings and similar events within their locality

9. Liaise with NHS England for reporting purposes and other Immunisation Project Coordinators to ensure systems and approaches are consistent as appropriate.

10. Be part of the “surge” capacity when required eg. catch up campaigns.

11. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Communication and key working relationships

12. Use a variety of communication skills and to promote and develop these within the team, to present information, develop positive working relationships and manage issues and problems to ensure the smooth administrative service provision

13. Establish and maintain formal and information communication routes with the team to facilitate team briefings, monitoring of performance, mentoring, training and problem solving.

14. You will support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your area.

15. You will provide immunisation reports to the Operations Manager and other relevant stakeholders

16. You will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication

Planning and Organisation

17. Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards

18. Contribute ideas and administrative expertise to facilitate continuous improvement of services, this may include participating in work groups and project teams to bring about business efficiencies, development and change

19. Manage the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates

20. Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery

21. Monitor uptake and identify inequalities in immunisation programme uptake, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes.

Staff Management

(Sole management off all staff within the area, including clinical staff for rota and operational purposes)

22. Develop and motivate a team that is responsible for the Immunisation Service provision, ensuring the clarity of remit and responsibility is understood to enable the effective administration of clinical activities

23. Line manage the administration team within the area of responsibility, delegating work responsibilities and monitoring performance to ensure standard operating procedures are met

24. Supervise and manage areas of work undertaken by Administration Coordinators as required, offering advice and leadership where appropriate to both teams and individual members of staff

25. Maintain and update staff records for the Operations Manager eg holiday, sickness, expenses

26. To be responsible for managing recruitment and selection; absence, grievance and disciplinary matters in line with Intra Health policy and procedure

Information Resources

27. Ensure information and activities undertaken with schools, parents and children is recorded in an accurate and timely fashion using manual or computer systems as appropriate

28. Accurate information about Immunisations is recorded to ensure retrieval of information for monitoring and auditing processes

29. Maintain confidentiality of information relating to children, parents and staff

30. Take necessary precautions when transmitting information

31. Respond to and escalate risks, incidents and concerns including the completion of incident reports to enable actions and lessons learnt to be implemented within the work area

Financial and Physical Resources

32. Authorised signatory for locality timesheets, expense and mileage claims

33. Ensure controlled stationery

34. To handle petty cash claims as needed to support the functions of the work area

35. The sourcing and ordering of goods in line with best practice. Keeping records of orders for the purpose of reconciling information with and validating invoices.

36. Maintain, monitor and create inventories where appropriate office and clinical equipment

37. To ensure appropriate storage, disposal and management of clinical and non-clinical waste and products in line with IntraHealth policy.

Confidentiality

Attention is drawn to the confidential nature of information collected within the Immunisation Service. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in prosecution for an offence or action for civil damages under the Data Protection Act.

Personal/Professional Development

38. The post-holder will participate in training programmes as part of their personal and professional development

39. Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Immunisation Service, and will:

40. Alert other team members to issues of quality and risk

41. Assess team performance and take accountability for actions

42. Contribute to the effectiveness of the team by reflecting on own and team activities to improve and enhance the team’s performance

43. Work effectively with individuals in other agencies to meet the needs of the service

44. Effectively manage own time and teams workload

Job description Job responsibilities You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes: meet the needs of all eligible people; are provided to the highest levels of quality, safety and efficiency; meet minimum standards and strive for excellence ensure equity of access and uptake. In collaboration with the Operations Manager you will implement plans to deliver the Immunisation programme. You will be responsible for a defined locality and act as the key person. This will require you to supervise all clerical and administration duties applicable to the Immunisation Service, review staff activities as needed to ensure responsibilities are met, and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.Key Tasks (RA sponsor for National spine smartcard identity service) (To aid with the mass recruitment process ready for each season. This will include shortlisting, interviews, and new starter tasks.) (Complete inductions and training for members of the admin and data entry team.) 1. To lead and manage the clerical and administration duties of the Immunisation team to ensure staff are skilled to deliver the service requirements 2. Establish and maintain effective lines of communication with the team, line management and clinical service to allow for the transfer of information and knowledge 3. To ensure the recruitment, selection, induction, training, and ongoing performance management of staff. 4. Delegate and distribute work and monitor the activities of the team to ensure effective cover and completion of work duties and responsibilities eg. Includes staff rotas, cover arrangement etc. 5. To contribute to the delivery of quality standards, targets and KPIs for the service area by ensuring that through performance monitoring in line with standard operating procedures. 6. To be the point of contact for Schools, Parents and other service users and create, maintain and enhance effective customer relations, both internally and externally, including exchanging information and proactively solving complex problems as required 7. To ensure effective and efficient management of service delivery, dealing with and taking appropriate action in respect of concerns and complaints. 8. Attend Flu Group Meetings, Head Teacher meetings and similar events within their locality 9. Liaise with NHS England for reporting purposes and other Immunisation Project Coordinators to ensure systems and approaches are consistent as appropriate. 10. Be part of the “surge” capacity when required eg. catch up campaigns. 11. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Communication and key working relationships 12. Use a variety of communication skills and to promote and develop these within the team, to present information, develop positive working relationships and manage issues and problems to ensure the smooth administrative service provision 13. Establish and maintain formal and information communication routes with the team to facilitate team briefings, monitoring of performance, mentoring, training and problem solving. 14. You will support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your area. 15. You will provide immunisation reports to the Operations Manager and other relevant stakeholders 16. You will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication Planning and Organisation 17. Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards 18. Contribute ideas and administrative expertise to facilitate continuous improvement of services, this may include participating in work groups and project teams to bring about business efficiencies, development and change 19. Manage the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates 20. Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery 21. Monitor uptake and identify inequalities in immunisation programme uptake, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes. Staff Management (Sole management off all staff within the area, including clinical staff for rota and operational purposes) 22. Develop and motivate a team that is responsible for the Immunisation Service provision, ensuring the clarity of remit and responsibility is understood to enable the effective administration of clinical activities 23. Line manage the administration team within the area of responsibility, delegating work responsibilities and monitoring performance to ensure standard operating procedures are met 24. Supervise and manage areas of work undertaken by Administration Coordinators as required, offering advice and leadership where appropriate to both teams and individual members of staff 25. Maintain and update staff records for the Operations Manager eg holiday, sickness, expenses 26. To be responsible for managing recruitment and selection; absence, grievance and disciplinary matters in line with Intra Health policy and procedure Information Resources 27. Ensure information and activities undertaken with schools, parents and children is recorded in an accurate and timely fashion using manual or computer systems as appropriate 28. Accurate information about Immunisations is recorded to ensure retrieval of information for monitoring and auditing processes 29. Maintain confidentiality of information relating to children, parents and staff 30. Take necessary precautions when transmitting information 31. Respond to and escalate risks, incidents and concerns including the completion of incident reports to enable actions and lessons learnt to be implemented within the work area Financial and Physical Resources 32. Authorised signatory for locality timesheets, expense and mileage claims 33. Ensure controlled stationery 34. To handle petty cash claims as needed to support the functions of the work area 35. The sourcing and ordering of goods in line with best practice. Keeping records of orders for the purpose of reconciling information with and validating invoices. 36. Maintain, monitor and create inventories where appropriate office and clinical equipment 37. To ensure appropriate storage, disposal and management of clinical and non-clinical waste and products in line with IntraHealth policy. Confidentiality Attention is drawn to the confidential nature of information collected within the Immunisation Service. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in prosecution for an offence or action for civil damages under the Data Protection Act. Personal/Professional Development 38. The post-holder will participate in training programmes as part of their personal and professional development 39. Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Immunisation Service, and will: 40. Alert other team members to issues of quality and risk 41. Assess team performance and take accountability for actions 42. Contribute to the effectiveness of the team by reflecting on own and team activities to improve and enhance the team’s performance 43. Work effectively with individuals in other agencies to meet the needs of the service 44. Effectively manage own time and teams workload

Person Specification

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Able to juggle and prioritise multiple priorities
• Good computer literacy and keyboard skills
• Demonstrable team working skills
• Very good interpersonal skills
• Ability to manage and prioritise a varied workload and meet service deadlines
• Ability to work Autonomously and make appropriate decisions

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
• Leadership/staff management skills

Experience

Essential

• Knowledge of Immunisation programmes, the impact on public health and the national and local agenda
• Experience of managing, engaging and coordinating individuals and team
• Experience of coordinating projects
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Experience with spreadsheets & data analysis
• Experience of multi-disciplinary working

Desirable

• Experience of delivering immunisation programmes
• Experience working on Clinical Computer systems

Personal Qualities

Essential

• Capacity to work calmly under pressure and to deadlines.
• Conscientious
• Attention to detail
• Self starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with needs of service such as evening or weekend working as necessary
• Accountability for own decisions & actions.

Other Requirements

Essential

• Comply with mandatory training requirements and maintain training record
• Comply with requirements for data protection
• Car driver with current and valid UK driving licence

Qualifications

Essential

• Substantial experience

Desirable

• Project Management qualification or relevant experience
• Relevant degree

Person Specification Skills and Abilities Essential Effective communicator, with the ability to liaise appropriately at all levels Able to juggle and prioritise multiple priorities Good computer literacy and keyboard skills Demonstrable team working skills Very good interpersonal skills Ability to manage and prioritise a varied workload and meet service deadlines Ability to work Autonomously and make appropriate decisions Desirable Process management Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Leadership/staff management skills Experience Essential Knowledge of Immunisation programmes, the impact on public health and the national and local agenda Experience of managing, engaging and coordinating individuals and team Experience of coordinating projects Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work Experience with spreadsheets & data analysis Experience of multi-disciplinary working Desirable Experience of delivering immunisation programmes Experience working on Clinical Computer systems Personal Qualities Essential Capacity to work calmly under pressure and to deadlines. Conscientious Attention to detail Self starter Flexible and proactive attitude Enthusiasm for the role Flexible approach to work, in line with needs of service such as evening or weekend working as necessary Accountability for own decisions & actions. Other Requirements Essential Comply with mandatory training requirements and maintain training record Comply with requirements for data protection Car driver with current and valid UK driving licence Qualifications Essential Substantial experience Desirable Project Management qualification or relevant experience Relevant degree

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Nottingham

Nottingham

NG13 8PJ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Nottingham

Nottingham

NG13 8PJ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

IntraHealth are recruiting for a Medical Receptionist / Administrative Support for our Castle Health Centre in Scarborough.

Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.

Main duties of the job

• To provide a high standard of patient service.
• To have thorough knowledge of practice procedures and to work in accordance of written protocols.
• Provide general assistance to the practice team to both clinical and non clinical.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
• Resolve queries/problems from patients, clinicians and associated staff.
• Deal with external agencies such as other practices, secondary care and 3rd party organisations.
• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
• Undertake all clerical, reception and administration duties applicable to the medical practice.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£12.81 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0025-26-0165

Job locations

Castle Health Centre

York Place

Scarborough

North Yorkshire

YO11 2NP

United Kingdom

Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Opening/closing premises.
• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples to collection point.
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Recording and checking answering machine throughout the day.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
• The handling of complaints in line with company procedure.

Job description Job responsibilities Clinical Practice To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to. To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth. To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided. Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities. Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice. To support others in the development and application of knowledge and skills in practice Identify resource issues which affect learning, development and performance and alerts the appropriate managers. Communication Delivering a quality service The post-holder will strive to maintain quality within the Practice, and will: · Alert other team members to issues of quality and risk · Assess own performance and take accountability for own actions, either directly or under supervision · Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance · Work effectively with individuals in other agencies to meet patient’s needs · Effectively manage own time, workload and resources Overview Opening/closing premises. Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians. Ensuring the reception area is tidy, safe and welcoming. Making appointments for health care professionals using the surgery premises. Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies. Greeting and directing patients on arrival and checking patients them into their appointments. Dealing with patient’s general/routine enquiries and requests. Answering telephones – receiving and forwarding messages. Making patient appointments and giving appointment cards. Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment. Arranging appointments for medicals and other non-routine appointments. Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings. Dealing with requests for home visits, taking accurate information and entering the information onto the medical system. Making and dealing telephone calls as required. Dealing with requests and handing out repeat medication prescriptions. Open and distribute internal & external Mail. Posting of letters and parcels. Taking specimen samples to collection point. Receive and action messages for internal and external members of staff Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours. Emptying pathology lab results bag. Date stamping results and appropriate filing of information. Filing of medical records, letters and test results. Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary. Keeping all data on the medical system up-to-date. Recording and checking answering machine throughout the day. Entering patient information onto the computer in a timely and accurate manner. The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms. Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge). Taking and receiving payments for services, e.g., insurance claims. Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns. Summarization of patient’s medical records on the medical system. Scanning documentation into the patients medical records. Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable). Utilising Choose and Book (if required/applicable). Utilising ICE or other systems (if required/applicable). To assist with target led areas: QOF, KPI’s, DES, LES and NES etc. The handling of complaints in line with company procedure.

Person Specification

Experience

Essential

• Experience working in an receptionist/administrative role

Desirable

• Experience working on Clinical Computer systems

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team

Qualifications

Essential

• Good level of general education or experience

Person Specification Experience Essential Experience working in an receptionist/administrative role Desirable Experience working on Clinical Computer systems Skills and Abilities Essential Effective communicator, with the ability to liaise appropriately at all levels Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work Demonstrable team working skills Very good interpersonal skills Desirable Process management Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Attitudes Essential Capacity to work calmly under pressure and to deadlines Conscientious Attention to detail Self-starter Flexible and proactive attitude Enthusiasm for the role Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary Able to work as part of a team Qualifications Essential Good level of general education or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Castle Health Centre

York Place

Scarborough

North Yorkshire

YO11 2NP

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

Castle Health Centre

York Place

Scarborough

North Yorkshire

YO11 2NP

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

IntraHealth are currently recruiting for a Salaried General Medical Practitioner to help deliver our vision of high-quality medical services at our well-established, progressive, friendly practice team at our St George Medical Practice.

We offer a flexible approach to division of roles and responsibilities within our small friendly and experienced practice team. The clinical teams are also well supported by an excellent administration and management team; this allows our GPs to concentrate on clinical work.

We are looking for an enthusiastic experienced GP looking to take a leading role in improving patients outcomes and contributing towards redesigning services locally by representing the practice at PCN and CCG level.

We provide an excellent opportunity for General practitioners wishing to join our highly respected and friendly teams. We offer:

• Excellent salary and employment benefits, including BMA contract and NHS pension
• Role progression and personal development to medical director level opportunities
• We actively encourage participation in practice decisions and service developments
• We support flexible working patterns and part-time working therefore would encourage applicants who wish to combine a clinical role with other professional or personal commitments.
• We provide peer support, educational opportunities and help towards mandatory training and appraisal.

Main duties of the job

• Provide a range of medical services as defined in the core PMS/APMS contract, additional and enhanced services where appropriate.
• Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare works within the organisation.
• Assess the healthcare needs of patients with undifferentiated and undiagnosed problems
• Screen patients for disease risk factors and early signs of illness.
• Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education
• Work within current CCG policy for prescribing
• Be available and accessible to patients
• Maximise effective use of current clinical computer systems. Record clear and contemporaneous consultation notes to agreed standards
• Compile and issue computer generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• To take part in/lead on areas including health research, clinical auditing and data collection
• Support the development of the practice to become a GP registrars training practice
• Provide Free certification in line with Schedule 9 of the GMS regulations (1992)
• Provide emergency cover if needed

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Job summary

IntraHealth are currently recruiting for a Salaried General Medical Practitioner to help deliver our vision of high-quality medical services at our well-established, progressive, friendly practice team.

We offer a flexible approach to division of roles and responsibilities within our small friendly and experienced practice team. The clinical teams are also well supported by an excellent administration and management team; this allows our GPs to concentrate on clinical work.

We are looking for an enthusiastic experienced GP looking to take a leading role in improving patients outcomes and contributing towards redesigning services locally by representing the practice at PCN and CCG level.

We provide an excellent opportunity for General practitioners wishing to join our highly respected and friendly teams. We offer:

• Excellent salary and employment benefits, including BMA contract and NHS pension
• Role progression and personal development to medical director level opportunities
• We actively encourage participation in practice decisions and service developments
• We support flexible working patterns and part-time working therefore would encourage applicants who wish to combine a clinical role with other professional or personal commitments.
• We provide peer support, educational opportunities and help towards mandatory training and appraisal.

Main duties of the job

• Provide a range of medical services as defined in the core PMS/APMS contract, additional and enhanced services where appropriate.
• Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare works within the organisation.
• Assess the healthcare needs of patients with undifferentiated and undiagnosed problems
• Screen patients for disease risk factors and early signs of illness.
• Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education
• Work within current CCG policy for prescribing
• Be available and accessible to patients
• Maximise effective use of current clinical computer systems. Record clear and contemporaneous consultation notes to agreed standards
• Compile and issue computer generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• To take part in/lead on areas including health research, clinical auditing and data collection
• Support the development of the practice to become a GP registrars training practice
• Provide Free certification in line with Schedule 9 of the GMS regulations (1992)
• Provide emergency cover if needed

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services for over 20 years. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Job summary

IntraHealth are recruiting for a Medical Receptionist / Administrative Support for our West Cornforth Medical Centre.

Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.

Main duties of the job

• To provide a high standard of patient service.
• To have thorough knowledge of practice procedures and to work in accordance of written protocols.
• Provide general assistance to the practice team to both clinical and non clinical.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
• Resolve queries/problems from patients, clinicians and associated staff.
• Deal with external agencies such as other practices, secondary care and 3rd party organisations.
• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
• Undertake all clerical, reception and administration duties applicable to the medical practice.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Job summary

IntraHealth are recruiting for a Medical Receptionist / Administrative Supports for our Belmont, Bowburn and Sherburn Medical Practices.

Our ideal candidates will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

The successful applicants for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.

Main duties of the job

• To provide a high standard of patient service.
• To have thorough knowledge of practice procedures and to work in accordance of written protocols.
• Provide general assistance to the practice team to both clinical and non clinical.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
• Resolve queries/problems from patients, clinicians and associated staff.
• Deal with external agencies such as other practices, secondary care and 3rd party organisations.
• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
• Undertake all clerical, reception and administration duties applicable to the medical practice.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.