Job description

Job responsibilities

Package Description:

Urgent Primary Care Doctor Bank (Urgent Treatment Centres)

Be the clinician patients need when their care can't wait.

Urgent care is General Practice at its most immediate.

Patients don't always know what they need when they reach us. They may have been referred through NHS 111, redirected from an Emergency Department or walked into an Urgent Treatment Centre looking for help.

What they need is an experienced doctor who can listen, assess, make confident clinical decisions and get them to the right care.

At IC24, we're looking for Urgent Primary Care Doctors to work across our Urgent Treatment Centres in East Kent, including William Harvey Hospital in Ashford, Kent and Canterbury Hospital in Canterbury and Queen Elizabeth The Queen Mother Hospital in Margate.

You'll work as part of a multidisciplinary urgent care team, providing safe, timely and effective care while helping patients access the most appropriate treatment for their needs.

If you enjoy the variety of General Practice, the pace of urgent care and the clinical challenge of never quite knowing what is coming through the door next, this could be the role for you.

What you'll focus on

Assessing and treating patients who need urgent care

You'll provide face-to-face assessment, diagnosis and treatment for patients presenting with a broad range of acute illness, minor illness and injury.

Patients may come to you through NHS 111, as walk-ins or following redirection from an Emergency Department.

You'll assess what's happening, decide what needs to happen next and ensure patients receive appropriate treatment, referral and safety-netting.

Making confident clinical decisions

Urgent Treatment Centres require sound clinical judgement.

You'll often be working with patients you haven't met before, sometimes with limited background information and sometimes when they're anxious, unwell or experiencing difficult circumstances.

You'll need to be able to assess risk, manage uncertainty and make safe decisions under pressure, recognising when a patient can be treated and discharged and when they need escalation or an alternative care setting.

Working at the heart of urgent care

You'll work in a fast-moving clinical environment where patient needs can vary considerably from one consultation to the next.

You'll see a broad mix of acute illness, minor illness and injury, using your General Practice and urgent care experience to determine the most appropriate course of action.

Some patients will need assessment, treatment and discharge. Others may need further investigation, onward referral or escalation into another part of the healthcare system.

Being able to recognise that difference and make the right decision safely is a fundamental part of the role.

Working as one multidisciplinary team

Good urgent care depends on people working well together.

You'll work alongside nurses, advanced practitioners, reception colleagues, other doctors and allied healthcare professionals, as well as colleagues across Emergency Departments, NHS 111, community services and primary care.

Within our East Kent Urgent Treatment Centres, you'll work as part of the wider East Kent UTC Alliance, alongside colleagues from EKHUFT, Invicta Health CIC, Thanet Health CIC and IC24.

You'll communicate clearly, share clinical expertise and work collaboratively to make sure patients move smoothly through the system.

Providing the right care in the right place

Not every patient who arrives at hospital needs Emergency Department care.

You'll help assess, prioritise and redirect patients where clinically appropriate, supporting people to access the right level of care while helping reduce unnecessary pressure elsewhere in the system.

Whether you're treating and discharging a patient, referring them to another service or escalating their care, the patient and their safety will be at the centre of your decision-making.

Maintaining excellent clinical standards

You'll work within IC24's clinical governance framework and prescribing formulary, maintaining accurate and timely clinical records and working in accordance with GMC guidance and relevant national and local clinical standards.

You'll maintain your CPD and essential learning and have opportunities to contribute to audit, learning events, education and quality improvement.

This is urgent care - and variety comes with it

No two sessions will necessarily look the same.

You'll see patients across ages and backgrounds, presenting with everything from relatively straightforward minor illness to more complex physical, mental health or social circumstances.

Some sessions will be busy. Priorities can change quickly. You'll sometimes need to make important clinical decisions with limited information and balance the needs of several patients at once.

You'll probably thrive here if you:

• Enjoy the variety and unpredictability of urgent care
• Are confident assessing undifferentiated patients
• Can make sound clinical decisions under pressure
• Are comfortable managing risk and uncertainty
• Have strong face-to-face consultation and triage skills
• Communicate clearly and compassionately with patients, relatives and carers
• Enjoy working within a busy multidisciplinary clinical environment
• Can adapt when service demands change unexpectedly
• Are comfortable working independently while knowing when to seek support

If you prefer a predictable caseload and a slower-paced clinical environment, an Urgent Treatment Centre may not be the right fit.

But if you enjoy thinking on your feet, value clinical variety and get satisfaction from helping patients at the point they need care most, we'd like to hear from you.

What you'll bring

You'll:

• Hold current GMC registration
• Be an MRCGP Graduate
• Have relevant clinical experience within areas such as Primary Care, Emergency Medicine, A&E or previous Out of Hours experience
• Have experience of face-to-face clinical consultation
• Be confident assessing and managing undifferentiated patients
• Be comfortable making autonomous clinical decisions and managing risk
• Have strong communication and clinical record-keeping skills
• Be able to work effectively as part of a multidisciplinary team

The environment you'll work in

Urgent care operates around the needs of our patients, so flexibility is an important part of this role.

Hours include evenings, weekends, overnights and Bank Holidays.

You'll work within our East Kent Urgent Treatment Centres, alongside colleagues from across the wider urgent and emergency care system.

It's a responsive clinical environment where demand and priorities can change quickly. You'll need to be comfortable adapting while maintaining safe, effective and patient-centred care.

Who are we?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary and urgent care services.

IC24 is committed to improving access to health and social care for our patients and reducing demand on secondary care services.

We provide services to over six million patients, including GP Out of Hours, NHS 111, Primary Care and Integrated Urgent Care services.

Every day, our people help patients access the care they need, when they need it most.

Locations

William Harvey Hospital, Ashford

Queen Elizabeth The Queen Mother Hospital, Margate

Kent and Canterbury Hospital, Canterbury

What's in it for you?

• Hourly pay of £58.69 per hour plus enhancements for unsociable hours
• Enhanced Bank Holiday rates
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

We celebrate brave ideas and brave people.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure with barred list checks and three years of references.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Please note: We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Person Specification

Qualifications

Essential

• Current GMC registration, MRCGP Graduate, relevant clinical experience in areas such as Primary Care, Emergency Medicine, A&E, or previous Out of Hours experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Leadership & Service Delivery

Provide day-to-day clinical leadership and oversight of the multidisciplinary team to ensure safe, effective, and high-quality patient care.

Be a visible and accessible clinical leader on-site, offering advice, guidance, and support to all staff groups.

Demonstrate adaptability and strong leadership in responding to operational pressures, risks, and unforeseen challenges.

Work alongside the site management team to resolve operational issues and implement practical, patient-focused solutions.

Actively contribute to continuous quality improvement initiatives across the practice.

Promote and embed best practice across clinical teams to improve patient outcomes and service efficiency.

Clinical Governance & Quality

Work collaboratively with senior management to maintain robust clinical governance systems.

Lead on GP and ACP-related incidents, complaints, and significant event analysis.

Ensure high standards of clinical care through monitoring, audit, and peer review processes.

Lead and support:

• Clinical audits
• Development and implementation of clinical protocols
• Maintenance of safe and effective clinical policies and procedures
• High standards of clinical record keeping and documentation

Provide clinical oversight and support for safeguarding processes at site level.

Workforce Leadership & Management

Provide line management and clinical leadership to salaried GPs and ACPs/ANPs, including:

• One-to-one meetings
• Probation reviews
• Annual appraisals
• Sickness and performance management

Support HR and Quality teams in managing performance or conduct concerns, including involvement in formal processes where required.

Working with the Practice Manager, ensure appropriate scheduling is in place for:

• Appraisal and revalidation
• Job planning
• Continuing Professional Development (CPD)

Lead on recruitment and induction of GPs and ACPs.

Provide leadership and oversight for locum GPs and ACPs.

Supervise non-medical prescribers to ensure safe prescribing practices.

Undertake clinical note audits, particularly for ACPs, to ensure quality and consistency of care.

Organisational & Strategic Contribution

Engage in broader organisational work, including the development and implementation of policies and procedures.

Participate in central clinical governance and primary care functions to ensure consistency across the organisation.

Act as a key liaison with Primary Care Networks (PCNs) and external partners.

Contribute to education and training initiatives where required.

Identify opportunities to influence service development at local and national levels.

Operational & Financial Responsibilities

Work in partnership with the site management team to support the effective and efficient running of the site.

Contribute to financial awareness and resource management, supporting value-for-money decision-making.

GP Element

In accordance with the job plan as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.

Completion of medical reports (including NHS and private services as required)

To help coordinate the clinical administrative work (results, Docman, reports, etc.).

To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.

To engage and, where necessary, oversee new projects, for example video linked consultations.

To support other clinical staff in their training and educational needs.

Prescribe according to national and local evidence-based guidelines.

Maintain appropriate professional standards as defined nationally by the General Medical Council and in relevant locally agreed standards specific to the service.

Comply with local pathways and standards of clinical care.

Maintain skills and knowledge relevant to primary care.

Regularly review educational needs of the Personal Development Plan & appraisal.

Attend appropriate educational events to maintain or develop skills.

Ensure knowledge of, and compliance with, appropriate policies, procedures, and guidelines.

Participate in training, significant event analysis, audit, or other meetings as appropriate.

Participate in data collection and audit of clinical pathways and services and patient safety & care quality standards

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence
• Current BLS and Safeguarding certification
• Current Hep B Immunity certificate

Desirable

• DFSRFH & Competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Experience

Essential

• In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management
• Leadership experience

Desirable

• Experience of providing primary care in a non-GP Practice setting
• An understanding of local services, pathways and out of hours services
• Experience of working in urgent primary care
• Delivery of clinical audit
• QOF management

Skills and Abilities

Essential

• Highly developed leadership skills
• Highly developed oral and written communication skills
• Excellent communication and listening skills even in difficult situations
• An ability to use the clinical systems
• Able to demonstrate holistic patient care
• Able to quickly establish rapport and credibility with others in the team and with patients and carers
• Empathetic and caring

Desirable

• Good problem-solving skills
• Able to work within a team

Other

Essential

• Able to build good working relationships at all levels across and within organisations
• Flexible approach to working pattern
• Professional approach
• Self-motivated and pro-active
• Team player who is able to support, value and respect the contribution of all members
• Good time management being able to function well under time and patient pressure
• Ability to assemble, interpret and present information to a wider audience
• I.T. literate and able to use a range of systems
• Demonstrate political, strategic, and operational awareness
• Commitment to personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

• To work with the staff based within the surgeries and administrative staff from Invicta Health to ensure patients receives the highest possible standards of care.
• To work with other health and social care providers to ensure an appropriately safe and integrated service.
• To engage with local and national initiatives and strategies to improve and co-ordinate better and more sustainable Health care provision.

Main Duties & Responsibilities

• In accordance with the job plan as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.
• Completion of medical reports (including NHS and private services as required)
• To help coordinate the clinical administrative work (results, Docman, reports, etc.).
• To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.
• To engage and, where necessary, oversee new projects, for example video linked consultations.
• To support other clinical staff in their training and educational needs.
• Prescribe according to national and local evidence-based guidelines.
• Maintain appropriate professional standards as defined nationally by the General Medical Council and in relevant locally agreed standards specific to the service.
• Comply with local pathways and standards of clinical care.
• Maintain skills and knowledge relevant to primary care.
• Regularly review educational needs of the Personal Development Plan & appraisal.
• Attend appropriate educational events to maintain or develop skills.
• Ensure knowledge of, and compliance with, appropriate policies, procedures, and guidelines.
• Participate in training, significant event analysis, audit, or other meetings as appropriate.
• Participate in data collection and audit of clinical pathways and services and patient safety & care quality standards

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence

Experience

Essential

• Experience In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensuring that the patient is as comfortable and relaxed as possible and confirming their consent to the collection of a blood sample

Collection of sample(s)s of blood in accordance with training and procedures Ensuring samples are stored in appropriate containers

Accurate, legible labelling of all samples to confirm patient identity

Checking patient identification against GP/nurse request and confirming with patient whenever possible

Recording collection of blood sample in patient record in accordance with practice procedure Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.

Ensuring that anomalies are reported to a senior member of staff Notifying the GP/nurse of any significant patient issues

Liaising with and assisting members of the administrative team

Report any clinical or environmental issues of concern and take action to rectify these where appropriate

Ensure a working knowledge and compliance with Practice Policies and Procedures Check and record fridge temperatures to maintain the cold chain

Check and re-stock GP rooms regularly

Understand the importance and adhere to infection control issues Keep clinical areas clean and free from clutter.

Person Specification

Qualifications

Essential

• Good General Education.
• Functional skills in English and Maths
• Qualified in Phlebotomy

Experience

Essential

• Ability to provide quality care.
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills.
• Effective time management skills
• Ability to work independently following verbal or written instructions.
• Adaptable to change.
• Computer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Martello Health Centre

Romney Marsh

Kent

TN290TD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Employee Relations and Case Management

Manage a range of complex employee relations cases, providing professional advice and guidance to managers in line with organisational policies, employment legislation and best practice.

Lead and coordinate formal HR processes, including disciplinary, grievance, capability, support and development, and performance management cases, ensuring consistency, fairness and appropriate documentation throughout.

Conduct probation review meetings where concerns have been identified and manage probation extension processes, ensuring appropriate support plans, monitoring and follow-up actions are implemented.

Manage and resolve low-level and informal employee relations issues and workplace disputes, facilitating early intervention and promoting positive working relationships.

Advise managers on appropriate courses of action to address attendance, conduct, capability and performance concerns.

Attendance Management, Health and Wellbeing

Attend and support formal sickness meetings and sickness hearings, providing advice on process, outcomes and compliance with the Equality Act.

Manage designated long-term sickness absence cases, ensuring regular review meetings are held, appropriate support is provided and return-to-work plans are implemented effectively.

Coordinate and attend Occupational Health report review meetings, interpreting recommendations, confirming agreed actions and ensuring outcomes are implemented and monitored.

Support managers in developing and reviewing stress risk assessments and wellbeing action plans, promoting a proactive approach to employee health and wellbeing.

Oversee phased return-to-work arrangements, ensuring reasonable adjustments and support measures are put in place where appropriate.

Provide expert guidance to managers on sickness absence management procedures and associated policies.

Support the Head of HR in the implementation and management of wellbeing initiatives.

Recruitment, Retention and Workforce Planning

Oversee the end-to-end recruitment process, ensuring vacancies are recruited to in a timely and efficient manner and that recruitment activity reflects organisational values and best practice.

Regularly monitor Key Performance Indicators for Recruitment and Onboarding performance, producing measurable data that demonstrates an outstanding service to our stakeholders.

Review and implement recruitment and retention initiatives designed to attract, engage and retain high-quality employees.

Monitor recruitment performance and identify opportunities to improve candidate experience, recruitment outcomes and workforce sustainability.

Work closely with the Primary Care & Urgent Treatment Services Operational Manager to ensure all locum staff have undergone appropriate pre-employment checks, vetting requirements and onboarding processes before commencing work.

Conduct exit interviews with departing employees, analyse trends, investigate concerns raised and recommend actions to improve employee retention and organisational culture.

HR Advisory and Operational Support

Provide day-to-day advice, guidance and support to managers, ensuring a consistent and high-quality HR service is delivered across the organisation.

Oversee the management of the HR inbox and workflow processes, ensuring staff enquiries are allocated appropriately and responded to within agreed timescales.

Support managers across the organisation with complex people management matters, ensuring compliance with employment legislation and organisational policies.

Act as a key point of contact for operational HR queries, escalating issues appropriately where required.

Support the HR Advisors with managing ER matters and provide them advice and guidance as and when required. Escalating more complex cases and issues to the Head of HR.

Organisational Development and Learning

Support the Head of HR in the delivery and evaluation of learning and development initiatives that enhance employee capability, performance and organisational effectiveness.

Assist with the monitoring, reporting and improvement of statutory and mandatory training compliance, ensuring organisational targets are achieved.

Work collaboratively with managers to identify development needs and support initiatives that promote employee growth and succession planning.

Policy Development and Job Evaluation

Lead on the development, review and implementation of HR policies and procedures, ensuring they remain compliant with legislative requirements and reflect organisational priorities and best practice.

Carry out job evaluation exercises in accordance with the agreed framework, providing advice and recommendations regarding role grading and consistency.

Support consultation and communication processes relating to new and revised policies, ensuring stakeholders are appropriately engaged.

Reporting, Governance and Continuous Improvement

Support the Head of HR in the production, analysis and presentation of workforce management information, reports and key performance indicators (KPIs).

Monitor workforce trends and metrics, providing insight and recommendations to support informed decision-making and workforce planning.

Contribute to the continuous improvement of HR systems, processes and service delivery, identifying opportunities to enhance efficiency, compliance and customer service.

Person Specification

Key skills

Essential

• Pro-active approach to problem solving
• Able to interpret complex information to provide solutions
• Ability to problem solve through analytical and structured thought processes
• Excellent liaison and negotiation skills
• Ability to use a variety of communication methods
• Ability to communicate with managers in a facilitative and supportive style
• Works well as part of a team
• Autonomous plan of own workload
• Outstanding organisational and time management skills
• Ability to prioritise daily workload

Experience

Essential

• Experience within a HR advisory role
• Experience of providing ER advice to managers
• Understanding and knowledge of current legislation and HR best practice
• Experience of working with Microsoft packages including, word, excel and power point

Desirable

• Previous experience working in HR within the NHS/Primary Care
• Previous experience of the HR management system Cascade

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Able to work and remain calm under pressure
• Emotionally resilient
• Open and honest
• Reflective and self-aware
• Completer / Finisher
• Highly customer focused
• Positive can do attitude

Qualifications

Essential

• CIPD Level 5 or equivalent experience
• Educated to degree or diploma level or equivalent experience.
• Evidence of continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will lead on the provision of analytical support across agreed workstreams, ensuring data, reporting and insight contribute effectively to operational delivery, service improvement and organisational objectives.

Develop and present analytical reports, business cases, SBARs and data summaries that support operational decision-making, service improvement and strategic planning.

Contribute to risk identification, performance monitoring and issue escalation through analysis and insight.

Liaise with appropriate functions within the organisation

Develop and implement a content management system to ensure information is properly managed and best practice is shared across the organisation

Support the induction, training and development of analytical staff as required.

Operational insight and reporting

Utilise EMIS Web and other primary care data sources to develop meaningful operational and performance reports.

Provide analytical and reporting support to Practices, Practice Services and other IH services, in line with priorities agreed through the Head of Primary Care

Working with the Head of HR to support data extraction for Board and operational meeting purposes for presentation to operational teams to support actions to be identified

Develop, maintain and improve dashboards, reports and data summaries that support operational oversight, performance management and decision-making

Ensure managers and leads have access to relevant, timely and meaningful information

Translate data into practical insight that supports service delivery, planning and improvement

Present information in a clear and usable way for non-technical audiences

Practice and Organisational wide analytical support

Work directly with the Head of Primary Care, Practice Managers, Clinical leads and other IH colleagues to understand prioritised reporting and insight need

Support the use of data in areas such as access, demand, flow, recall, inequalities, performance and population health

Identify trends, variation, risks and opportunities across sites.

Support the use of information to monitor service changes, performance and operational priorities

Contribute to a more consistent, prioritised and informed approach to data use across Practices and IH services

Dashboard and data development

Develop and refine reporting tools, dashboards, templates and performance measures

Work with colleagues to define reporting requirements and improve how information is collected, organised and used in support of agreed operational priorities.

Streamline and where possible automate reporting processes

Contribute to the development of standardised reporting approaches across Practices and IH services

Maintain accurate documentation of reports, definitions and processes

Data quality and interpretation

Support improvement in data quality, consistency and reliability by identifying issues, gaps or anomalies

Work with operational colleagues to improve coding, data capture and reporting accuracy

Ensure reporting is based on clear definitions and understood measures

Support interpretation of data so that it leads to action rather than simple reporting

Change, improvement and evaluation

Support service improvement and transformation work by providing relevant analysis and insight

Provide analytical support to organisational change and transformation programmes, identifying trends, risks, dependencies and opportunities through the effective use of data and insight.

Establish baseline measures, progress tracking and outcome reporting for agreed projects or changes

Help evaluate the operational impact of changes through data and reporting.

Support the practical use of data in new models of care, service redesign and PCN delivery

Stakeholder working

Build effective working relationships with Practice Managers, Clinical leads, Service Managers and other IH colleagues

Act as a practical link between analytical capability and operational delivery in Practices and IH work, helping ensure that centrally aligned analytical resource is effectively deployed into frontline priorities

Communicate clearly with non-technical colleagues and help build confidence in the use of data

Support collaborative working across services and functions, maintaining clarity on priorities, responsibilities and delivery expectations

Technical and Systems Expertise

Develop advanced reporting using Power BI, Excel and other analytical software.

Extract, manipulate and analyse data from EMIS Web and other clinical systems.

Ensure compliance with information governance and data protection requirements.

Support automation of reporting processes and data workflows.

Maintain data dictionaries, report definitions and analytical documentation.

General

Support the corporate governance management process, updating risk registers monthly and providing further information as requested.

Support identification of opportunities for service efficiencies, productivity improvements and income optimisation using data analysis.

Actively engage with the local PCN, health economy, and commissioners to identify improvement in services.

Identify emerging risks, performance concerns or opportunities through data analysis and escalate findings to the appropriate operational lead.

Staff Support and Leadership

Provide coaching and support to colleagues in the interpretation and use of performance data.

Support the development of analytical capability across Practices and Invicta Health services.

Where required, provide day-to-day supervision/line management of staff or apprentices.

Patient & Public Engagement

To support communication/working relationship between the practice and the Patient Participation Group (PPG)

Support the development of patient-facing dashboards and reports that reflect patient feedback, support service development and improve patient experience.

Financial Performance

Provide analytical support to assess service performance, efficiency opportunities and delivery against agreed financial recovery or savings plans.

To support with the appropriate members of the team to ensure that QOF, enhanced services, PCQS, CQRS and PCN potential income are maximised

Work closely with Corporate Finance colleagues to identify, analyse and report potential financial risks and opportunities.

Governance

To proactively participate in local management meetings, to support identifying risks and mitigations to support service delivery.

To attend relevant staff meetings.

Ensure that all areas of governance are managed effectively, i.e. complaints, significant events.

To ensure that Health and Safety guidelines are always observed.

To be aware of guidelines relating to the safeguarding of children and vulnerable adults.

To ensure that strict confidentiality is always observed, especially when dealing with patient identifiable information.

Personal and Professional Development

Participate in an annual appraisal and be accountable for maintaining a record of personal and professional development.

Participate in any training programme implemented by the organisation including statutory and mandatory training.

Participate in coaching sessions.

Effectively manage own time, workload, and resources

Assess own performance and development and take accountability for own actions.

Any other reasonable duties as directed by your line manager (Head of Primary Care and Urgent Treatment Services).

Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.

Person Specification

Experience

Essential

• Advanced Excel skills, including data analysis and reporting.
• Experience using Power BI or similar visualisation tools.
• Experience extracting and analysing data from multiple systems.
• Ability to interpret complex data and present findings to non-technical audiences.
• Strong analytical and problem-solving skills.
• Experience of developing dashboards and performance reporting frameworks.
• Experience of working with data, reports, dashboards in a structured work environment
• Knowledge of NHS direction and policy initiatives
• Proven change management skills in a health care setting
• Experience of using spreadsheets, reporting tools or data systems to organise, analyse and present information
• Experience of producing performance reporting, operational reporting or service monitoring information
• Experience of maintaining accurate records, reports or datasets
• Experience of managing risks and reporting
• Good understanding of Primary care clinical information systems
• Experience of drafting briefing papers and correspondence at SMT level
• Experience of creating and giving presentations to a varied group of internal and external stakeholders

Desirable

• Experience in capacity and service planning within primary care.
• Knowledge and understanding of efficiency measures.
• Familiarity with IT based management and clinical information systems
• Experience in managing organisational change projects.
• Awareness of reporting, analysis and performance monitoring in a workplace setting, ideally including primary care, clinical or operational data environments
• Experience of working in healthcare, primary care, PCN, NHS or a similar service environment
• SQL knowledge.
• Experience of EMIS Web reporting and data extraction.
• Experience of population health management tools.
• Experience of NHS contracting, QOF, PCN DES and enhanced services reporting.

Key Skills

Essential

• Strong analytical and numerical skills
• Ability to organise, interpret and present data in a clear and practical way
• Ability to identify trends, anomalies, gaps and improvement opportunities from data
• Confident IT skills, including Excel and reporting or dashboard tools such as Power BI or equivalent, with the ability to manipulate and present data clearly for operational use
• Proven leadership skills
• Excellent interpersonal and communication skills
• Proactive and self-motivated, with the ability to motivate others.
• Ability to work independently and demonstrate a high degree of autonomy.
• Able to work as part of the multi- professional team.
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Curious and methodical
• Organised and reliable
• Proactive and improvement focused
• Committed to high standards and continuous improvement
• Flexible to meet service needs.
• Ability to work in a challenging and busy environment whilst meeting set deadlines.
• Well organised and able to manage time effectively.
• Approachable.
• Honest and fair.
• Strives for excellence.
• Puts people and patients first.

Desirable

• IT skills, including Excel and reporting or dashboard tools such as Power BI or equivalent
• Ability to mediate successfully/resolve conflict situations
• Knowledge of Financial Systems e.g. monitoring budget management and procurement

Qualifications

Essential

• Degree level or equivalent experience
• Evidence of ongoing professional development

Desirable

• Post graduate qualification
• Training or certification in Power BI, SQL, or other relevant analytics tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Birchington Medical Centre

Birchington

Kent

CT7 9HQ

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Front Desk

Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner.

Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area.

Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival

Accept payments and issue receipts for non-NHS services.

Book ambulances/appropriate transport for patients according to protocols.

Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary.

Assist patients to use the POD, checking blood pressure and stats.

Receive samples from patients, refusing those that have not been requested and/or expected.

Keep the reception area, noticeboards and leaflet dispensers clean, tidy and free from obstructions and clutter.

Support in ensuring the reception area remains a calm environment for all. Politely and safely addressing any disruptive behaviours, escalating to management where appropriate.

Registrations and Appointments

Process registrations both regular and temporary ensuring complete information and appropriate ID.

Book in, amend and cancel general (GP/Nurse), clinic (Flu) and third party (Physio) patient appointments in line with practice appointment procedures, ensuring optimum efficiency of the appointment system.

Monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department.

Monitor the 111 clinical screen and directing as appropriate

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Once trained, chaperone patients to their GP appointment as and when requested, this can include intimate examinations.

Prescriptions and Certificates

Receive and process prescription requests accurately and in accordance with practice guidelines

Raise any prescription queries with the appropriate department including status check of whether it has been issued and where it is.

Advice and guidance

Provide advice (non-medical) and contact details of third-party services to patients as required. For example, suggesting a patient contact the Urgent Mental Health Team.

Respond to and/or redirect all general enquiries, explaining procedures where necessary and processing paperwork where required.

Process referrals for the District Nurse

Action EMIS tasks and DOCMAN workflow in a timely manner

Communication

Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate.

Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to be processed, chasing documentation, results, and appointment information.

Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.

Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork

Monitor the reception email account and action any requests needed, raising any urgent enquiries to your line manager where relevant

Data Handling

Document information received from patients or third-party agencies, accurately on EMIS. For example, urgent blood results from path labs, patients home blood pressure readings and any urgent referral advice provided to them.

Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Equipment and Stock Control

Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids.

Clearing and re-stocking stationery items in work areas as required, ensuring low stock levels are reported to the relevant leads and ensuring a clear desk policy.

Safely accept and record receipt of any vaccine/medication deliveries, ensuring safe storage of items and informing relevant departments

Pack specimens ready for collection by the local hospital.

Miscellaneous

Opening and locking up of practice premises (where needed) and maintaining security in accordance with practice protocols at all times.

Keep up to date with any new guidance and changes within the team.

Supporting in the training of new reception team members.

Complete any special duties as outlined by your line manager

General Duties

To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.

To contribute to the development of services, including processes, templates and principles.

To take part in any statutory and mandatory training or other training and development programmes as requested.

Any other reasonable duties as directed by your line manager.

Person Specification

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems.
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures.
• Experience of working with Microsoft packages including, word, excel and power point.
• Experience of working with EMIS and DOCMAN.
• Previous administration experience within a medical environment. Knowledge and understanding of the National Health Service.

Personal Attributes

Essential

• Willingness to learn and adapt to change.
• Highly customer focused.
• Understanding and approachable.
• Strives for excellence.
• Honest and fair.
• Leads by example.
• Positive can do attitude.

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied
• disciplines.
• Able to work in a well organised and professional manner, maintaining concentration and accuracy.
• Able to manage conflicting priorities.
• Possess an aptitude for dealing with potentially difficult or demanding
• situations.
• Good telephone manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT118AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work alongside members of the GP practices and PCMHS team to provide patient care (including health and social support)

To undertake and record physical health checks including the following:

Measurement of height and weight

Measurement of blood pressure, temperature and pulse, pulse oximeter

Venepuncture

Blood glucose testing

To recognise and observe changes in patients physical, mental health and behaviour which must be reported, recorded and acted on.

To provide necessary support to people who use primary care services to help them maintain their physical and mental health and wellbeing.

Work effectively and flexibly as part of a wider PCMHS team across East Kent.

To be aware of and work to the principles of the Mental Health Act (MHA).

Able to interact with patients and colleagues in a professional manner as well as create and maintain professional relationships with external organisations.

To act in a manner to respect the customs, individuality, values, sexuality and spiritual beliefs of the patient.

Support patients to access appropriate professional support, and act as an advocate when required to clearly present the patients point of view to others.

To provide support for patients to ensure effective engagement whilst maintaining professional boundaries.

To undertake prescribed physical observations as follows: blood pressure, temperature, pulse, respirations, blood sugars, weight and height and report results to the nurse in charge.

Maintain clinical equipment efficiently and ensure servicing is undertaken. Ensure stock items are ordered and provided in the clinical areas.

Follow Infection control standards.

Follow Health and Safety standards.

Appreciate the principles of Healthy Living and provide relevant health promotion literature/advice for patients.

Keep up to date with mandatory training and updates to remain competent.

Recognise potential areas of conflict, preventing where possible and reporting to senior members of staff if unable to resolve.

Aware of safeguarding policies.

Attends clinical supervision sessions and any appropriate meetings.

Contribute new ideas to improve patient care.

Able to drive with access to own transport and has a valid drivers licence. Able to travel in a timely manner and undertake work as a lone worker, where necessary.

Screening:

Undertake screening including BP checks, height, weight, BMI, pulse oximeter, glucose monitoring

Carry out holistic screening and checks using national assessment tools.

Undertake venepuncture.

Health Promotion:

Makes basic assessment of needs of patients

Provide nutritional advice on overweight, CHD, diabetes

Measures and records BMI

Understands patients motivation to adapt their lifestyle

Offers lifestyle advice on smoking and exercise and refers as appropriate

Able to provide advice on managing side effects of psychotropic medication eg; metabolic syndrome

Infection Control:

Apply infection control measures within the practice according to oval and national guidelines. This includes:-

Universal hygiene precautions

The collection and handling of laboratory specimens

Segregation and disposal of waste materials

Decontamination of instruments and clinical equipment

Reporting and treatment of sharps injuries

Dealing with blood and body fluid spillages

Assist patients and colleagues in adopting sound infection control measures and health and safety measures

General Duties

To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.

To contribute to the development of services, including processes, templates and principles.

To ensure that strict confidentiality is observed at all times, especially when dealing with personal information.

To take part in any statutory and mandatory training or other training and development programmes as requested.

Any other reasonable duties as directed by your line manager.

Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.

Full terms and conditions of employment will be issued if an offer of employment is made.

Person Specification

Qualifications

Essential

• NVQ Level 3 or Kaspac
• Valid drivers licence with business car insurance

Desirable

• Appropriately recognised phlebotomy training
• A good standard of education
• Undertaken training in spirometry, and venepuncture.
• Training in the use of assessment tools

Key Skills

Essential

• Good interpersonal skills
• Excellent communication skills
• Self-motivated
• IT skills
• Able to work to strict infection control standards
• Able to work to strict deadlines
• Excellent time keeping skills
• Ability to cope with the physical demands of the job
• Good record keeping skills

Desirable

• Experience of clinical systems such as Vision and Emis
• Observes good health & safety practices

Personal Attributes

Essential

• Good team player
• Calm under pressure
• Good levels of concentration
• Confidence to escalate issues as required.

Experience

Essential

• Previous experience in a mental healthcare setting

Desirable

• Previous knowledge of infection control procedures
• Experience in the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Complex Care Cohort Coordination

• Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
• Maintain oversight of patients progressing through the SNH assessment and review pathway.
• Monitor cohort identification, review completion and outstanding actions.
• Maintain the SNH dashboard, patient registers and tracking systems.
• Ensure patient lists remain accurate and up to date.
• Organise clinics, appointments, home visits and review activity.
• Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

• Clinical reviews and outstanding clinical actions.
• Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

• Mobility and balance.
• Falls history and risk.
• Activities of daily living.
• Functional independence.
• Home safety.
• Sensory impairment.

Cognitive and Psychological Assessment

• Cognitive decline.
• Dementia concerns.
• Delirium.
• Mood and emotional wellbeing.
• Ability to self-manage health conditions.

Social and Environmental Assessment

• Housing and environmental concerns.
• Social isolation and loneliness.
• Community networks and support.
• Financial concerns.
• Informal and formal care arrangements.
• Carer wellbeing and resilience.

Care Planning and Care Coordination

• Coordinate development of personalised care and support plans.
• Support creation of unified patient problem lists and patient-led goals.
• Ensure patient priorities, wishes and preferences are documented.
• Monitor and follow up agreed actions and interventions.
• Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
• Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

• Attend discharge planning meetings as required.,
• Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
• Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

• Coordinate appointments related to clinical reviews.
• Liaise with pharmacists regarding Structured Medication Reviews.
• Monitor actions arising from medication reviews.
• Coordinate communication between patients, carers and clinicians.
• Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

• Act as a point of contact for patients, carers and professionals.
• Process referrals, correspondence and patient enquiries.
• Signpost patients to appropriate services and community resources.
• Promote self-management and wellbeing.
• Support patient education initiatives and engagement events.
• Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

• Maintain accurate and timely patient records.,
• Record activity within EMIS and other approved systems.
• Maintain patient spreadsheets, registers and tracking tools.
• Support coding, reporting and data quality activities.
• Ensure information governance standards are maintained.
• Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
• Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

• Participate in service development and improvement initiatives.
• Participate in service development and improvement initiatives.
• Support audits, evaluations and quality improvement activities.
• Collect and review patient and staff feedback.
• Identify barriers to service delivery and escalate concerns appropriately.
• Contribute to the ongoing development of neighbourhood-based care pathways

Person Specification

Experience

Essential

• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills.
• Effective time management skills
• Ability to work independently following verbal or written instructions.
• Adaptable to change.
• Computer literate

Qualifications

Essential

• Good General Education.
• Functional skills in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To work with the staff based within the surgeries and administrative staff from Invicta Health to ensure patients receives the highest possible standards of care.
• To work with other health and social care providers to ensure an appropriately safe and integrated service.
• To engage with local and national initiatives and strategies to improve and co-ordinate better and more sustainable Health care provision.

Main Duties

• Provide comprehensive assessment, advice, and treatment for the registered practice population.
• Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.
• To coordinate and direct the delivery of care by the clinical team on a day to day basis.
• To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.
• Prescribe according to national and local evidence-based guidelines.

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence

Experience

Essential

• Experience In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

Birchington Medical Centre

Minnis Road

Birchington

Kent

CT7 9HQ

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

• To work with the staff based within the surgeries and administrative staff from Invicta Health to ensure patients receives the highest possible standards of care.
• To work with other health and social care providers to ensure an appropriately safe and integrated service.
• To engage with local and national initiatives and strategies to improve and co-ordinate better and more sustainable Health care provision.

Main Duties & Responsibilities

• In accordance with the job plan as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.
• Completion of medical reports (including NHS and private services as required)
• To help coordinate the clinical administrative work (results, Docman, reports, etc.).
• To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.
• To engage and, where necessary, oversee new projects, for example video linked consultations.
• To support other clinical staff in their training and educational needs.
• Prescribe according to national and local evidence-based guidelines.
• Maintain appropriate professional standards as defined nationally by the General Medical Council and in relevant locally agreed standards specific to the service.
• Comply with local pathways and standards of clinical care.
• Maintain skills and knowledge relevant to primary care.
• Regularly review educational needs of the Personal Development Plan & appraisal.
• Attend appropriate educational events to maintain or develop skills.
• Ensure knowledge of, and compliance with, appropriate policies, procedures, and guidelines.
• Participate in training, significant event analysis, audit, or other meetings as appropriate.
• Participate in data collection and audit of clinical pathways and services and patient safety & care quality standards

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence

Experience

Essential

• Experience In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

St. Peters Surgery

Thanet Community Integrated hub

Northwood Road

Broadstairs

Kent

CT10 2RZ

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Complex Care Cohort Coordination

• Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
• Maintain oversight of patients progressing through the SNH assessment and review pathway.
• Monitor cohort identification, review completion and outstanding actions.
• Maintain the SNH dashboard, patient registers and tracking systems.
• Ensure patient lists remain accurate and up to date.
• Organise clinics, appointments, home visits and review activity.
• Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

• Clinical reviews and outstanding clinical actions.
• Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

• Mobility and balance.
• Falls history and risk.
• Activities of daily living.
• Functional independence.
• Home safety.
• Sensory impairment.

Cognitive and Psychological Assessment

• Cognitive decline.
• Dementia concerns.
• Delirium.
• Mood and emotional wellbeing.
• Ability to self-manage health conditions.

Social and Environmental Assessment

• Housing and environmental concerns.
• Social isolation and loneliness.
• Community networks and support.
• Financial concerns.
• Informal and formal care arrangements.
• Carer wellbeing and resilience.

Care Planning and Care Coordination

• Coordinate development of personalised care and support plans.
• Support creation of unified patient problem lists and patient-led goals.
• Ensure patient priorities, wishes and preferences are documented.
• Monitor and follow up agreed actions and interventions.
• Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
• Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

• Attend discharge planning meetings as required.,
• Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
• Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

• Coordinate appointments related to clinical reviews.
• Liaise with pharmacists regarding Structured Medication Reviews.
• Monitor actions arising from medication reviews.
• Coordinate communication between patients, carers and clinicians.
• Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

• Act as a point of contact for patients, carers and professionals.
• Process referrals, correspondence and patient enquiries.
• Signpost patients to appropriate services and community resources.
• Promote self-management and wellbeing.
• Support patient education initiatives and engagement events.
• Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

• Maintain accurate and timely patient records.,
• Record activity within EMIS and other approved systems.
• Maintain patient spreadsheets, registers and tracking tools.
• Support coding, reporting and data quality activities.
• Ensure information governance standards are maintained.
• Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
• Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

• Participate in service development and improvement initiatives.
• Participate in service development and improvement initiatives.
• Support audits, evaluations and quality improvement activities.
• Collect and review patient and staff feedback.
• Identify barriers to service delivery and escalate concerns appropriately.
• Contribute to the ongoing development of neighbourhood-based care pathways

Person Specification

Experience

Essential

• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills.
• Effective time management skills
• Ability to work independently following verbal or written instructions.
• Adaptable to change.
• Computer literate

Qualifications

Essential

• Good General Education.
• Functional skills in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities

Clinical Leadership & Service Delivery

Provide day-to-day clinical leadership and oversight of the multidisciplinary team to ensure safe, effective, and high-quality patient care.

Be a visible and accessible clinical leader on-site, offering advice, guidance, and support to all staff groups.

Demonstrate adaptability and strong leadership in responding to operational pressures, risks, and unforeseen challenges.

Work alongside the site management team to resolve operational issues and implement practical, patient-focused solutions.

Actively contribute to continuous quality improvement initiatives across the practice.

Promote and embed best practice across clinical teams to improve patient outcomes and service efficiency.

Clinical Governance & Quality

Work collaboratively with senior management to maintain robust clinical governance systems.

Lead on GP and ACP-related incidents, complaints, and significant event analysis.

Ensure high standards of clinical care through monitoring, audit, and peer review processes.

Lead and support:

• Clinical audits
• Development and implementation of clinical protocols
• Maintenance of safe and effective clinical policies and procedures
• High standards of clinical record keeping and documentation

Provide clinical oversight and support for safeguarding processes at site level.

Workforce Leadership & Management

Provide line management and clinical leadership to salaried GPs and ACPs/ANPs, including:

• One-to-one meetings
• Probation reviews
• Annual appraisals
• Sickness and performance management

Support HR and Quality teams in managing performance or conduct concerns, including involvement in formal processes where required.

Ensure appropriate systems are in place for:

• Appraisal and revalidation
• Job planning
• Continuing Professional Development (CPD)

Lead on recruitment and induction of GPs and ACPs.

Provide leadership and oversight for locum GPs and ACPs.

Supervise non-medical prescribers to ensure safe prescribing practices.

Undertake clinical note audits, particularly for ACPs, to ensure quality and consistency of care.

Organisational & Strategic Contribution

Engage in broader organisational work, including the development and implementation of policies and procedures.

Participate in central clinical governance and primary care functions to ensure consistency across the organisation.

Act as a key liaison with Primary Care Networks (PCNs) and external partners.

Contribute to education and training initiatives where required.

Identify opportunities to influence service development at local and national levels.

Operational & Financial Responsibilities

Work in partnership with the site management team to support the effective and efficient running of the site.

Contribute to financial awareness and resource management, supporting value-for-money decision-making.

GP Element

In accordance with the job plan as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.

Completion of medical reports (including NHS and private services as required)

To help coordinate the clinical administrative work (results, Docman, reports, etc.).

To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.

To engage and, where necessary, oversee new projects, for example video linked consultations.

To support other clinical staff in their training and educational needs.

Prescribe according to national and local evidence-based guidelines.

Maintain appropriate professional standards as defined nationally by the General Medical Council and in relevant locally agreed standards specific to the service.

Comply with local pathways and standards of clinical care.

Maintain skills and knowledge relevant to primary care.

Regularly review educational needs of the Personal Development Plan & appraisal.

Attend appropriate educational events to maintain or develop skills.

Ensure knowledge of, and compliance with, appropriate policies, procedures, and guidelines.

Participate in training, significant event analysis, audit, or other meetings as appropriate.

Participate in data collection and audit of clinical pathways and services and patient safety & care quality standards

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence
• Current BLS and Safeguarding certification
• Current Hep B Immunity certificate

Desirable

• DFSRFH & Competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Experience

Essential

• In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management

Desirable

• Experience of providing primary care in a non-GP Practice setting
• An understanding of local services, pathways and out of hours services
• Experience of working in urgent primary care
• Delivery of clinical audit
• QOF management

Other

Essential

• Able to build good working relationships at all levels across and within organisations
• Flexible approach to working pattern
• Professional approach
• Self-motivated and pro-active
• Team player who is able to support, value and respect the contribution of all members
• Good time management being able to function well under time and patient pressure
• Ability to assemble, interpret and present information to a wider audience
• I.T. literate and able to use a range of systems
• Demonstrate political, strategic, and operational awareness
• Commitment to personal and professional development

Skills and abilities

Essential

• Highly developed leadership skills
• Highly developed oral and written communication skills
• Excellent communication and listening skills even in difficult situations
• An ability to use the clinical systems
• Able to demonstrate holistic patient care
• Able to quickly establish rapport and credibility with others in the team and with patients and carers
• Empathetic and caring

Desirable

• Good problem-solving skills
• Able to work within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

St James Surgery

2 Harold Street

Dover

Kent

CT16 1SF

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

General Administration and Secretarial

• Liaise with managers to support in the drafting and checking of Rotas for the GPs, Nurses and Acute Care Team, making sure they include all relevant dates for annual leave, meetings, training, and educational half days.
• Maintain an accurate and up to date library of EMIS forms, including referral form templates and ensure all clinicians have access.
• Monitor DOCMAN workflow, ensuring all documents received are recorded and filed correctly, passing to the GPs, Nurses or coding team for query or action where necessary.
• Process all flu questionnaires completed by patients during the winter flu clinics, ensuring that their details match those on their medical record and coding smoking status and alcohol intake as appropriate.
• Process all outgoing post created by the practice in a timely manner
• Photocopying, scanning, filing and proof reading in a timely and accurate manner
• Accurately complete and file any required forms including Education Evaluations and Benefit Forms.
• Attend and take minutes at meetings when requested. This includes Safeguarding, Palliative and Pediatric meetings.
• Check all patient letters and documents that have been collected as arranged, record any non-collections on the system and destroy as confidential waste.
• Process request for Smart Cards within the practice.
• Liaise with DART to issue, upgrade or reset accounts for practice staff.
• Ensure daily back up of the practice server.
• Monitor stock levels of practice supplies ensuring low stock items are ordered replenished in a timely manner.
• Liaise with third party companies for the collection or delivery of stock items, including battery recycling.

Registrations, Appointments and Referrals

• Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information and appropriate ID.
• Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
• Update patients personal details and preferences including change of name, address, next of kin and consent.
• Process FP69s, sending occupier letters where necessary.
• Ensure that all palliative patients are added onto IBIS accurately ensuring third party services can view relevant information around their diagnoses, clinical history and DNAR status.
• Updating the appointment book on EMIS to reflect finalised rotas, allowing for effective time management, and helping to avoid duplicate bookings.
• Adjusting the appointments screen on EMIS when required, for example for embargoed appointments, GP supervision slots any on the day sickness.
• Adding all Covid Vaccination Clinic and Flu Clinic appointments onto EMIS in a timely manner and amending as and when required.
• Check Smear invites on EMIS, ensuring eligibility, correct coding and completing deferral forms where necessary.
• Assign clinical rooms to internal and third-party clinicians, ensuring sufficient space for all planned clinics including audiology, physiotherapy, counselling, Dermascope and Dermatology.
• Process audiology, dermascope, minor ops and physiotherapy referrals. This includes forwarding to the correct healthcare professional, sending appointment confirmation, dealing with general queries and preparing clinics. Gather and send results to patients and other surgeries where necessary and update any relevant trackers/spreadsheets.
• Process deductions on a weekly basis, ensuring relevant information is gathered, processed and sent to Primary Care Support England (PCSE) in a timely manner.
• Ensure that all reported deaths are correctly logged and reported, including coding on patient and next of kin files and communicating appropriately with the necessary healthcare professionals and third party as required.
• Proactively manage any results that come in via lab reports, forwarding them to the appropriate healthcare professional where required and ensuring safe and timely filing.

Communication

• Monitor the practice administration and blood pressure email accounts, actioning any tasks and requests within your remit, redirecting to the appropriate department/professional where necessary and raising any urgent enquiries to management.
• Deal with general queries via phone, e-mail and post, directing to others where appropriate and in a timely manner
• Monitor E-consult requests and directing appropriately in a timely manner

Reporting

• Run EMIS reports to identify patient registration numbers and update the Registrations record.
• Run EMIS reports to identify all DNAR patients and ensure signed confirmation is held on their record and passed to SECAMB.
• Complete the Close of Quarter Notification on EMIS as sent through via PCSE and seek sign off from the Assistant Practice Manager
• To support subject access requests (SAR) and third-party access requests (TPSAR) on the IGPR system in a timely manner when requested.

Safeguarding

• Safeguarding Administration for the site for a minimum of 10 hours per week, to liaise with Social Services as required and maintain the practice Safeguarding list ahead of regularly scheduled meetings

Person Specification

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Highly customer focused
• Understanding and approachable
• Strives for excellence
• Honest and fair
• Leads by example
• Positive can do attitude

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures
• Experience of working with Microsoft packages including, word, excel and power point
• Experience of working with EMIS and DOCMAN
• Previous administration experience within a medical environment
• Knowledge and understanding of the National Health Service

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well-organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Medical Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To work with the staff based within the surgeries and administrative staff from Invicta Health to ensure patients receives the highest possible standards of care.
• To work with other health and social care providers to ensure an appropriately safe and integrated service.
• To engage with local and national initiatives and strategies to improve and co-ordinate better and more sustainable Health care provision.

Main Duties

• Provide comprehensive assessment, advice, and treatment for the registered practice population.
• Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.
• To coordinate and direct the delivery of care by the clinical team on a day to day basis.
• To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.
• Prescribe according to national and local evidence-based guidelines.

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence

Experience

Essential

• Experience In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

Birchington Medical Centre

Minnis Road

Birchington

Kent

CT7 9HQ

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)