Job description

Job responsibilities

LEADERSHIP AND MANAGEMENT TASKS

Demonstrate understanding of, and contribute to, the vision of the PCN Leadership Team

As the lead Nurse you will be expected to provide leadership and mentoring to the Phlebotomists and a Nursing Associate, employed across the PCN.

Demonstrate ability to improve quality within limitations of service.

Review progress and develop clear plans to achieve results within priorities set by others.

Demonstrate ability to motivate self to achieve goals.

Demonstrate understanding of, and conforms to, relevant standards of practice.

Demonstrate ability to identify and resolve risk management issues according to policy/protocol.

Follow professional and organisational policies/procedures relating to performance management.

Lead and mentor a team of differing abilities.

Deal with all employee relations issues for direct reports e.g. disciplinary, grievance, sickness, appraisal.

Reviewing and auditing the service.

Work autonomously with significant discretion and work collaboratively with a wide range of internal and external stakeholders.

OTHER TASKS

To promote the service within GP practices and develop close working relationships with the teams within practices and the Primary Care Network.

To support administrative staff with the auditing of clinics.

To identify any barriers to people accessing services and activities and work with individuals to overcome these.

To monitor clinics within SystmOne & Emis.

To support PCN employees and Practice employed staff with training needs.

Develop good working relationships with the training hub to create and identify learning opportunities.

Protective learning time planning.

Recruitment and training of new team members.

Training/organisation/provision of speakers for PCN events as required.

Create competency packages/policies for wider use.

Support the development and upskilling of team members.

Communicate information and issues as and when required.

Person Specification

Experience

Essential

• A good knowledge of, and experience in, general practice
• An interest in leadership within primary care
• A good working knowledge and interest in new models to strengthen and improve primary care and ideas on how to implement these
• An understanding of the key priorities within the NHS Long Term Plan and Fit for the Future
• An understanding of population health and population health management
• Knowledge of local health issues within own PCN

Desirable

• Experience of management and related processes

Qualifications

Essential

• NMC Registered Nurse

Desirable

• Currently working in a member practice within Woodsley & Holt Park PCN

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodsley & Holt Park PCN

Address

PCN Admin Office

WIRA House & Business Park, West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Employer's website

https://www.woodsleyandholtpark.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Care Navigator/Receptionist is an essential member of the practice team, providing a professional, efficient and patient-focused reception and administrative service across both practice sites. Working closely with the Practice Manager, GP Partners and the wider clinical and administrative teams, the post-holder will help ensure the smooth day-to-day running of the practice while delivering excellent customer service to patients and visitors.

A key part of the role is supporting patients with their queries and appointment requests, helping them to access the most appropriate healthcare professional or service in line with practice protocols. The post-holder will manage appointments, respond to telephone and face-to-face enquiries, process repeat prescription requests and undertake a range of administrative duties to support the delivery of safe and effective patient care.

The role also includes maintaining accurate patient records, processing correspondence and supporting communication with hospitals, pharmacies and other healthcare organisations. The post-holder will work in accordance with practice policies, maintain confidentiality at all times, and provide cover for colleagues and across both practice sites when required.

Overall, this is a varied and rewarding role that requires excellent communication, organisational and IT skills, together with the ability to work calmly and effectively in a busy environment while providing a high standard of patient care and customer service.

Person Specification

Experience

Essential

• Excellent IT and communication skills
• Experience in customer service

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• Essential criteria include GCSE English and Maths at Grade C/4 or above

Desirable

• Care Navigation training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ireland Wood & Horsforth Medical Practice

Address

Iveson Approach

Leeds

West Yorkshire

LS16 6FR

United Kingdom

Employer's website

https://www.irelandwoodandnewcroft.co.uk/ (Opens in a new tab)