Job description

Job responsibilities

What You'll Be Doing

Supporting Patients

Deliver one-to-one support predominantly via telephone with some face to face appointments.

• Build trusted relationships with patients, listening to their needs and helping them identify solutions.
• Support individuals to develop confidence, resilience, and greater control over their health and wellbeing.
• Facilitate goal setting and create personalised action plans.
• Deliver community-based drop-in sessions and outreach support.

Working as Part of a Multidisciplinary Team

• Receive referrals from GPs, Nurses, Pharmacists, Care Coordinators, and other healthcare professionals.
• Manage and prioritise your own caseload effectively.
• Work collaboratively with practice teams and local organisations to achieve the best outcomes for patients.
• Recognise and escalate safeguarding or wellbeing concerns appropriately.

Community Partnership Working

• Develop strong links with community groups, charities, voluntary organisations, and statutory services.
• Promote local activities, services, and support networks.
• Help strengthen connections between patients and their communities.

General Responsibilities

Health and safety/Risk Management

The post holder will be trained in and expected to use the personal security systems available within the practice

To identify any risks involved in their work activities and undertake them in a way that manages the risks

The post holder must comply at all times with the practices health and safety policies, in particular by following agreed safe working procedures and reporting clinical incidents using Significant Event Reporting system

To use computers safely and appropriately

1. Information Governance

The practice is registered under the Data Protection Act 1984. The post holder will comply with the Data Protection Act and the Access To Health Records Act, the General Data Protection Regulations 2018 and the practice policies regarding information governance at all times. You must not at any time use the personal data held by the practice for a purpose not described in the register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act, then you must contact your line Manager.

2. Confidentiality

All dealings within the practice remain strictly confidential and the post holder would be expected to maintain this confidentiality at all times. You will have access to confidential information relating to practice business and to individuals. You are required to exercise due consideration in a way you use such information when carrying out your duties. Should you have any doubts regarding the use of information in carrying out your duties, you should seek advice from your line manager.

3. Equality and diversity

The post holder must cooperate with all policies and procedure designed to ensure equality of employment and treatment in line with the Practice Equal Opportunities Policy. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion.

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.

Support people who need assistance in exercising their rights.

Monitor and evaluate adhere to local chaperoning policies.

Person Specification

Qualifications

Essential

• Essential
• GCSEs or equivalent qualifications.
• Completion Certificate for Social Prescribing NHS England and online learning programme via the Personalised Care Institute

Desirable

• Desirable
• NVQ Level 2 in Health and Social Care or equivalent.
• Training in coaching, health coaching, or motivational interviewing.
• Experience working within healthcare, community, voluntary, charity, or social care settings.
• Knowledge of local community resources and services.

Experience

Essential

• We are seeking someone who is passionate about supporting others and understands the wider factors that influence health and wellbeing.
• Essential
• Excellent communication and active listening skills.
• Ability to work independently and manage a diverse caseload.
• Strong organisational and time management skills.
• A compassionate, empathetic, and non-judgemental approach.
• Emotional resilience and professionalism.

Why Join Us

Essential

• Be part of a supportive and forward-thinking Primary Care Network.
• Work within a friendly multidisciplinary team.
• Make a genuine difference to people's lives every day.
• Develop your skills and knowledge within personalised care.
• Enjoy a varied and rewarding role where no two days are the same.
• Help shape healthier, more connected communities.
• If you're passionate about people, community wellbeing, and making a lasting impact, we'd love to hear from you.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Island City Network PCN

Address

Lake Road Health Centre

Nutfield Place

Portsmouth

PO1 4JT

United Kingdom

Employer's website

https://www.islandcitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Job Role Requirements

1) Ability to independently deliver care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care.

2) Deliver safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the General Practice.

3) To take on solve and reduce GP workload directly within the scope of their clinical practice.

Job Description

1) Assess patients presenting with acute illness or for review of chronic disease conditions.

2) Skills and ability to consult face to face, triage by phone and electronically an home visit.

3) Diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis.

4) Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

5) Assess diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs.

6) Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate).

7) Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

8) Fully participate in the clinical administration within the practice and when suitably qualified to help signing prescriptions, reviewing medication, and Electronic Prescribing

9) Prescribe (subject to completion of prescribing course) and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols and formularies.

10) Work with patients and their carers in order to support compliance with and adherence to prescribed treatments.

11) Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions

12) Full engagement with appropriate educational and additional qualification pathways in line with NHS England Network specification for The Practitioner Role and accessing this via approved channels. This will include engagement with an Island City Network Clinical mentor.

13) The role holder(s) will communicate clearly and effectively with the network team (both clinical and non-clinical roles) and patients.

14) Completion of high quality clinical notes and plans in the electronic patient records that can easily be understood and referenced by others.

15) The post holder must work independently to manage cases within their clinical competency to include onward referral to suitable community and secondary care services within the scope of their practice.

16) Practitioners in Island City Network should happy to consult via interpreters (in person and via phone).

17) The position holder will seek to guide and encourage patient self-management where appropriate, share resources for this across the network and promote this within Island City Network

18) Use of a wide range of clinical skills (within current scope of experience) relevant to treatment and assessment of patients.

19) While independent working is required the post holder must also be happy to work collaboratively with other members of Island City Network and broader MDT teams where appropriate.

20) Practitioners must ensure they remain up to date with the latest clinical developments relevant to their scope of practice and must ensure they maintain all relevant competencies for practice.

21) A willingness and flexibility to develop and refine the role over time is essential and in line with the ethos of island City Network.

22) The Practitioner will see and manage patients within reasonable agreed timescales consistent with the activity levels required to meet patient demand within a General Practice setting.

23) Engagement with Audit Work, Quality Outcomes Framework targets, and other relevant Island City Network projects.

24) To assist or lead relevant teaching within role scope to both clinical and non-clinical Island City Network staff.

25) Practitioners should be able to prioritize their own workload and demonstrate effective time-management.

Person Specification

Experience

Essential

• Experience
• Essential: -Five years or longer post paramedic / nurse qualification including 3 or more years at band 6 level

Desirable

• Desirable:
• -Working knowledge of General Practice
• -Prior General Practice Experience
• -Experience of Primary Care IT Systems Desirable Skills and Knowledge:
• -Ability to work independently within a Primary Care Network team.
• -A knowledge and understanding of General Practice that empowers the Practitioner to understand how to take on and reduce workload from other clinicians.
• -To organise and prioritise own work
• -Good communication and networking skills
• -Ability to problem solve variable situations and variables
• -Good IT skills
• -Understanding of the wider primary care health care and social aspects
• Job Specific Personal Attributes may include:
• -Enthusiastic and dynamic approach
• -Good communication that inspires trust and confidence Good listening skills and empathic approach High levels of motivation and professionality
• -Good time keeping skills Reliability Ability to work under pressure
• -Emotional resilience Innovative Spirit
• -A sense of humour
• Generic Responsibilities
• 1.Health and Safety / Risk Management The post holder will be trained in and expected to use the personal security systems available within the practice To identify any risks involved in their work activities and undertake them in a way that manages the risks The post holder must comply at all times with the practices Health and Safety policies, in particular by following agreed safe working procedures and reporting clinical incidents using Significant Event Reporting system To use computers safely and appropriately
• 2.Information Governance The practice is registered under the Data Protection Act 1984. The post holder will comply with the Data Protection Act and the Access to Health Records Act, the General Data Protection Regulations 2018 and the practice policies regarding information governance at all times. You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data a to a third party. If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact your line manager
• 3.Confidentiality All dealings within the Practice remain strictly confidential and the post holder would be expected to maintain this confidentiality at all times. You will have access to confidential information relating to Practice business and to individuals. You are required to exercise due consideration in the way you use such information when carrying out your duties. Should you have any doubts regarding the use of information in carrying out your duties, you should seek advice from your line manager
• 4.Equality and diversity The post holder must co-operate with all policies and procedures designed to ensure equality of employment and treatment in line the Practice Equal Opportunities Policy. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Support people who need assistance in exercising their rights Monitor and evaluate adherence to local chaperoning policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Island City Network PCN

Address

Island City Practice

Nutfield Place

Portsmouth

PO1 4JT

United Kingdom

Employer's website

https://www.islandcitypractice.nhs.uk/ (Opens in a new tab)