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GP Receptionist
Jesmond Health Partnership
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary *Candidates who have previously applied for this role are kindly asked NOT to reapply at this time.
4 day(s) ago
GP Receptionist
Jesmond Health Partnership
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary *Candidates who have previously applied for this role are kindly asked NOT to reapply at this time.
4 day(s) ago
Salaried General Practitioner
Jesmond Health Partnership
North East England
GP/General Practitioner
Job summary We are seeking a Salaried GP to join Jesmond Health Partnership for 6 sessions/week (negotiable).
8 day(s) ago
Salaried General Practitioner
Jesmond Health Partnership
North East England
GP/General Practitioner
Job summary We are seeking a Salaried GP to join Jesmond Health Partnership for 6 sessions/week (negotiable).
8 day(s) ago
Posted 4 day(s) ago
Reference: 2368662
Job summary
*Candidates who have previously applied for this role are kindly asked NOT to reapply at this time.
*Please note this is a full-time post. 37.5 hours to be worked Monday to Friday and may include a mixture 0800-1600 and 1000-1800 shifts*
Our aim is to get patients to the right person or place to help them, first time. As the first point of contact for many patients, the reception team play a really important role.
You'll be responsible for welcoming patients in person and on the phone and directing them to the right person or service.
This may include making sure that patients with urgent needs and no scheduled appointment are seen in a sensible way.
The role also includes important administrative duties such as booking appointments, dealing with samples and prescriptions, updating patient records and other tasks that contribute to the smooth running of the practice.
Rewards and Benefits;
- 30 days paid holidays plus 8 bank holidays (pro rata)
- NHS pension
- Monday to Friday
- No Bank Holiday working
- Training and development opportunities
Main duties of the job
This is a role established to support the practice in carrying out day-to-day activities and to provide general assistance to the practice team projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The position is challenging and suitable for someone who wishes to demonstrate initiative with a desire to develop their own skills.
About us
Jesmond Health Partnership is a friendly, innovative, and patient-focused GP practice in Newcastle-upon-Tyne.
JHP is a forward-thinking GP practice in Newcastle. We use a digital-first system that gives patients easy access and quick solutions.
Our experienced and enthusiastic teams work hard to provide high-quality care for patients.
Details
Date posted
28 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A2301-26-0007
Job locations
17 Osborne Rd
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2AH
United Kingdom
Avenue Medical Practice
5 Osborne Avenue
Newcastle Upon Tyne
NE2 1PQ
United Kingdom
Gosforth Memorial Medical Centre
Church Road
Gosforth
Newcastle Upon Tyne
NE3 1TX
United Kingdom
Jesmond Health Partnership
200 Osborne Road
Newcastle Upon Tyne
NE2 3LD
United Kingdom
Job description
Job responsibilities
Main Responsibilities of Role;
- Ensure an effective and efficient reception service is provided to patients and any other visitor. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Telephone duties; making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages.
- Reception duties; register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services.
- Administrative duties; open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice.
- To have a thorough knowledge of all procedures and to work in accordance with written protocols.
- Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
- Any other duties which may be required from time to time.
The above is not list is not exhaustive.
General Responsibilities
The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will:
- Adapt to and support any changes that are implemented to improve the service.
- Provide cover for staff absence, whether this be sickness or annual leave.
- At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
- Demonstrate their commitment by the efficient completion of all tasks allocated to them.
- Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
- Adhere to equal opportunities policy throughout the course of their employment.
- Ensure building security; have a thorough knowledge of doors/windows/alarm processes.
- Effectively manage own time, workload and resources.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
Personal/Professional development
The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.
This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Job description
Job responsibilities
Main Responsibilities of Role;
- Ensure an effective and efficient reception service is provided to patients and any other visitor. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Telephone duties; making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages.
- Reception duties; register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services.
- Administrative duties; open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice.
- To have a thorough knowledge of all procedures and to work in accordance with written protocols.
- Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
- Any other duties which may be required from time to time.
The above is not list is not exhaustive.
General Responsibilities
The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will:
- Adapt to and support any changes that are implemented to improve the service.
- Provide cover for staff absence, whether this be sickness or annual leave.
- At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
- Demonstrate their commitment by the efficient completion of all tasks allocated to them.
- Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
- Adhere to equal opportunities policy throughout the course of their employment.
- Ensure building security; have a thorough knowledge of doors/windows/alarm processes.
- Effectively manage own time, workload and resources.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
Personal/Professional development
The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.
This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Right to Work in the UK
Essential
- British citizen or Settled / Pre-settled status or Valid UK visa (please specify type and expiry date)
Qualifications
Essential
- GCSEs/O levels including English and Maths at grade C minimum (or equivalent)
Experience
Desirable
- Experience of GP reception role
- Other experience of working in primary care
- Experience working in SystmOne
Knowledge and Skills
Essential
- Good English language and verbal communication skills
- Clear and accurate written communication
- IT literate including Microsoft Office Word & Excel
- Able to work unsupervised
- Able to work in a team
- Helpful, pleasant disposition
- Effective telephone manner
- Awareness and maintenance of confidentiality
- Good time management, able to prioritise tasks effectively
- Accurate and methodical in completing tasks
- Ability to use own initiative but seek help and support when needed
- Reliable
- Positive 'can-do' attitude
- Professional appearance and conduct
- Able to provide short notice cover at all sites
Desirable
- Full driving licence and access to vehicle
Person Specification
Right to Work in the UK
Essential
- British citizen or Settled / Pre-settled status or Valid UK visa (please specify type and expiry date)
Qualifications
Essential
- GCSEs/O levels including English and Maths at grade C minimum (or equivalent)
Experience
Desirable
- Experience of GP reception role
- Other experience of working in primary care
- Experience working in SystmOne
Knowledge and Skills
Essential
- Good English language and verbal communication skills
- Clear and accurate written communication
- IT literate including Microsoft Office Word & Excel
- Able to work unsupervised
- Able to work in a team
- Helpful, pleasant disposition
- Effective telephone manner
- Awareness and maintenance of confidentiality
- Good time management, able to prioritise tasks effectively
- Accurate and methodical in completing tasks
- Ability to use own initiative but seek help and support when needed
- Reliable
- Positive 'can-do' attitude
- Professional appearance and conduct
- Able to provide short notice cover at all sites
Desirable
- Full driving licence and access to vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Jesmond Health Partnership
Address
17 Osborne Rd
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2AH
United Kingdom
Employer's website
https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)
Employer details
Employer name
Jesmond Health Partnership
Address
17 Osborne Rd
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2AH
United Kingdom
Employer's website
https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)
Apply Now
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Posted 8 day(s) ago
Reference: 2363045
Job summary
We are seeking a Salaried GP to join Jesmond Health Partnership for 6 sessions/week (negotiable).
This is an opportunity to join a supportive, high-performing GP training practice delivering care to over 27,000 patients across 4 sites in Newcastle. Our established digital-first model, AskMyGP, streamlined workflows & strong MDT help create a sustainable & rewarding working environment.
You will join a team committed to high-quality patient care, with manageable workloads, protected administration time & opportunities to develop your clinical interests.
Why Join JHP?
JHP is a well-established GP training practice with a strong focus on sustainable, high-quality care.
Our AskMyGP system & experienced workflow team help ensure patients are directed to the right clinician while reducing unnecessary administrative burden. Protected admin time is included in sessions & GPs are supported throughout the day by an experienced MTD.
We are proud to be a GP training practice & welcome involvement in teaching, supervision & mentoring.
You will work alongside GP partners, SGPs, ANPs, NAs, pharmacists, pharmacy technicians, social prescribers & skilled administrators.
We actively support professional development, including interests in teaching, leadership, quality improvement & digital innovation. Flexible working is supported where possible to promote work-life balance.
We value a collaborative&supportive culture, with shared clinical decision-making & accessible peer support throughout the day.
Main duties of the job
- Deliver safe, effective and patient-centred General Practice services.
- Manage a varied caseload via AskMyGP, telephone and face-to-face consultations.
- Assess, diagnose and manage acute and long-term conditions.
- Undertake clinical administration including results, correspondence, referrals and prescriptions.
- Work collaboratively with the multidisciplinary team to ensure patients are seen by the most appropriate clinician.
- Participate in the practice on-call rota, proportionate to sessions worked.
- Contribute to clinical governance, quality improvement and practice development.
About us
Jesmond Health Partnership is a forward-thinking GP practice serving over 27,000 patients across four sites in Jesmond and Gosforth.
We are recognised for innovation, quality and patient experience. We were the first practice in Newcastle to introduce AskMyGP and a founding partner of the local Pharmacy Hub. Around 88% of patient contacts begin online, and over 90% of patients would recommend our practice.
Our team includes 4 GP partners, 19 salaried GPs, nurses, advanced nurse practitioners, pharmacists, pharmacy technicians and a highly skilled administrative workforce. As a GP training practice, we are committed to supporting GP trainees and medical students.
If you are looking for a supportive, well-organised training practice where you can focus on high-quality patient care, we would be pleased to hear from you.
Details
Date posted
24 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2301-26-0004
Job locations
17 Osborne Rd
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2AH
United Kingdom
Gosforth Memorial Medical Centre
Church Road
Gosforth
NEWCASTLE UPON TYNE
NE3 1TX
United Kingdom
Avenue Medical Practice
5 Osborne Avenue
NEWCASTLE UPON TYNE
NE2 1PQ
United Kingdom
Jesmond Health Partnership
200 Osborne Road
NEWCASTLE UPON TYNE
NE2 3LD
United Kingdom
Job description
Job responsibilities
Clinical Responsibilities
Provide a high standard of clinical care to patients registered with the practice.
Undertake face-to-face, telephone, and online consultations as required.
Carry out home visits where clinically appropriate.
Assess, diagnose, treat, and manage patients presenting with acute and chronic medical conditions.
Prescribe safely and appropriately in accordance with local and national guidance and the practice formulary.
Refer patients appropriately to secondary care and other healthcare professionals in line with local pathways and protocols.
Maintain accurate, contemporaneous, and comprehensive clinical records using SystmOne and any other Practice's clinical system.
Participate in doctor on-call responsibilities and other clinical rotas as agreed.
Provide health promotion and preventative care advice to patients.
Manage long-term conditions in line with evidence-based practice and national clinical guidelines.
Participate in safeguarding processes for children and vulnerable adults in accordance with practice and statutory requirements.
Support the delivery of enhanced services and other commissioned services where appropriate.
Contribute to the achievement of Quality and Outcomes Framework (QOF) and other quality improvement initiatives.
Participate in clinical audit, significant event analysis, and quality improvement activities.
Work in accordance with GMC and all relevant professional standards.
Administrative and Professional Responsibilities
Complete clinical administration in a timely manner, including referrals, prescriptions, medical reports, and correspondence.
Ensure accurate clinical coding and appropriate use of electronic patient records.
Work in accordance with practice policies, protocols, and organisational procedures.
Maintain confidentiality and comply with information governance and data protection requirements.
Participate in practice meetings, clinical meetings, educational sessions, and multidisciplinary team discussions.
Contribute to a positive and collaborative team environment.
Maintain mandatory training and continuing professional development requirements.
Participate in appraisal and revalidation processes.
Support teaching, training, and supervision activities where appropriate.
Undertake any other reasonable duties commensurate with the role.
Job description Job responsibilities Clinical Responsibilities Provide a high standard of clinical care to patients registered with the practice. Undertake face-to-face, telephone, and online consultations as required. Carry out home visits where clinically appropriate. Assess, diagnose, treat, and manage patients presenting with acute and chronic medical conditions. Prescribe safely and appropriately in accordance with local and national guidance and the practice formulary. Refer patients appropriately to secondary care and other healthcare professionals in line with local pathways and protocols. Maintain accurate, contemporaneous, and comprehensive clinical records using SystmOne and any other Practice's clinical system. Participate in doctor on-call responsibilities and other clinical rotas as agreed. Provide health promotion and preventative care advice to patients. Manage long-term conditions in line with evidence-based practice and national clinical guidelines. Participate in safeguarding processes for children and vulnerable adults in accordance with practice and statutory requirements. Support the delivery of enhanced services and other commissioned services where appropriate. Contribute to the achievement of Quality and Outcomes Framework (QOF) and other quality improvement initiatives. Participate in clinical audit, significant event analysis, and quality improvement activities. Work in accordance with GMC and all relevant professional standards.Administrative and Professional Responsibilities Complete clinical administration in a timely manner, including referrals, prescriptions, medical reports, and correspondence. Ensure accurate clinical coding and appropriate use of electronic patient records. Work in accordance with practice policies, protocols, and organisational procedures. Maintain confidentiality and comply with information governance and data protection requirements. Participate in practice meetings, clinical meetings, educational sessions, and multidisciplinary team discussions. Contribute to a positive and collaborative team environment. Maintain mandatory training and continuing professional development requirements. Participate in appraisal and revalidation processes. Support teaching, training, and supervision activities where appropriate. Undertake any other reasonable duties commensurate with the role.
Person Specification
Qualifications
Essential
- Full GMC registration
- NHS England GP Performers List
- Eligible to work as a General Practitioner in the UK
Person Specification Qualifications Essential Full GMC registration NHS England GP Performers List Eligible to work as a General Practitioner in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Jesmond Health Partnership
Address
17 Osborne Rd
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2AH
United Kingdom
Employer's website
https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)
Employer details
Employer name
Jesmond Health Partnership
Address
17 Osborne Rd
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2AH
United Kingdom
Employer's website
https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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