Job summary

An exciting opportunity to work in general practice supporting in data quality and compliance.

The data quality & compliance administrator will coordinate the Practice's quality assurance, governance and compliance functions, ensuring the highest standards of patient care and regulatory performance. The role is responsible for driving QOF achievement, managing audit programmes, supporting quality improvement initiatives, maintaining CQC readiness, and ensuring robust governance processes are embedded across the Practice.

Working collaboratively with clinicians and managers, the post holder will use data, insight and effective coordination to identify opportunities for improvement, support organisational learning and help the Practice achieve its strategic and contractual objectives.

Main duties of the job

Lead and coordinate the Practice's Quality and Outcomes Framework (QOF) programme, monitoring performance in achieving those key targets.Produce and analyse reports, identifying areas for improvement and ensuring data quality is maintained.Coordinate clinical audits and quality improvement activities, monitoring progress and outcomes.Support the Practice's clinical governance framework, including incident reporting, policy reviews and action tracking.Maintain evidence and documentation to support compliance with CQC standards and other regulatory requirements.Assist with the preparation for inspections, reviews and contractual reporting requirements.Work collaboratively with clinicians and practice staff to promote continuous quality improvement and best practice.Monitor compliance with Practice policies, procedures and NHS contractual obligations.A proactive team player who must be able to manage own time & workload and work under own initiative without supervision.

About us

We are a friendly surgery based over 2 sites across the city with over 10,000 patients. We have 4 GP partners, Advanced Clinical Practitioner, 2 Nurses, 2 HealthCare Assistants, Practice Pharmacist and a suite of non clinical staff.

We are a training practice and are a caring and forward thinking committed team where our aim is to deliver the best patient care to our patients.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2792-26-0004

Job locations

WHEELER STREET

HULL

HU3 5QE

United Kingdom

Job description

Job responsibilities

The post holder will take ownership of the Quality and Outcomes Framework (QOF) programme, ensuring performance is effectively monitored, targets are achieved and opportunities for improvement are identified. The role will also support clinical governance, quality improvement initiatives, clinical audits, regulatory compliance and Care Quality Commission (CQC) preparedness.

Working closely with the Practice Manager, clinical leads and wider practice team, the post holder will promote a culture of continuous improvement, ensuring the Practice meets contractual, statutory and regulatory requirements.

Main Duties and ResponsibilitiesQuality and Outcomes Framework (QOF)

• Coordinate, monitoring and reporting of QOF performance across the Practice.
• Monitor achievement against QOF indicators and identify areas requiring action.
• Undertake searches, recalls and data validation activities to support QOF delivery.
• Liaise with clinicians and administrative teams to maximise performance and patient outcomes.
• Produce regular performance reports and maintain QOF action plans.
• Ensure clinical coding and data quality processes support accurate reporting.

Quality Improvement and Audit

• Coordinate and support clinical and non-clinical audit programmes.
• Maintain records of audit activity and monitor completion of action plans.
• Assist in the development and delivery of quality improvement projects.
• Analyse data and performance trends to identify opportunities for service improvement.
• Support the implementation and evaluation of improvement initiatives.

Governance and Compliance

• Support the Practice's clinical governance framework and related activities.
• Maintain governance records, action logs and compliance trackers.
• Assist in the investigation and documentation of significant events, incidents and complaints.
• Support the review and updating of Practice policies, procedures and protocols.
• Ensure governance documentation is stored and maintained appropriately.

Care Quality Commission (CQC)

• Support maintaining evidence and documentation required to demonstrate compliance with CQC standards.
• Coordinate preparation for inspections and regulatory reviews.
• Monitor compliance against CQC quality statements and associated action plans.
• Support managers and clinicians in maintaining inspection readiness.
• Ensure evidence folders and supporting documentation remain accurate and up to date.

Performance Reporting

• Produce regular reports relating to quality, governance, audits, compliance and performance.
• Develop and maintain dashboards and monitoring tools.
• Analyse information from clinical systems and other data sources.
• Present information in a clear and meaningful format for management and clinical teams.

General Responsibilities

• Work collaboratively with all members of the Practice team.
• Maintain confidentiality and comply with all information governance requirements.
• Participate in Practice meetings and relevant training activities.
• Support the achievement of Practice objectives and organisational priorities.
• Undertake any other duties appropriate to the role as reasonably required.

Job description Job responsibilities The post holder will take ownership of the Quality and Outcomes Framework (QOF) programme, ensuring performance is effectively monitored, targets are achieved and opportunities for improvement are identified. The role will also support clinical governance, quality improvement initiatives, clinical audits, regulatory compliance and Care Quality Commission (CQC) preparedness.Working closely with the Practice Manager, clinical leads and wider practice team, the post holder will promote a culture of continuous improvement, ensuring the Practice meets contractual, statutory and regulatory requirements.Main Duties and ResponsibilitiesQuality and Outcomes Framework (QOF) Coordinate, monitoring and reporting of QOF performance across the Practice. Monitor achievement against QOF indicators and identify areas requiring action. Undertake searches, recalls and data validation activities to support QOF delivery. Liaise with clinicians and administrative teams to maximise performance and patient outcomes. Produce regular performance reports and maintain QOF action plans. Ensure clinical coding and data quality processes support accurate reporting.Quality Improvement and Audit Coordinate and support clinical and non-clinical audit programmes. Maintain records of audit activity and monitor completion of action plans. Assist in the development and delivery of quality improvement projects. Analyse data and performance trends to identify opportunities for service improvement. Support the implementation and evaluation of improvement initiatives.Governance and Compliance Support the Practice's clinical governance framework and related activities. Maintain governance records, action logs and compliance trackers. Assist in the investigation and documentation of significant events, incidents and complaints. Support the review and updating of Practice policies, procedures and protocols. Ensure governance documentation is stored and maintained appropriately.Care Quality Commission (CQC) Support maintaining evidence and documentation required to demonstrate compliance with CQC standards. Coordinate preparation for inspections and regulatory reviews. Monitor compliance against CQC quality statements and associated action plans. Support managers and clinicians in maintaining inspection readiness. Ensure evidence folders and supporting documentation remain accurate and up to date.Performance Reporting Produce regular reports relating to quality, governance, audits, compliance and performance. Develop and maintain dashboards and monitoring tools. Analyse information from clinical systems and other data sources. Present information in a clear and meaningful format for management and clinical teams.General Responsibilities Work collaboratively with all members of the Practice team. Maintain confidentiality and comply with all information governance requirements. Participate in Practice meetings and relevant training activities. Support the achievement of Practice objectives and organisational priorities. Undertake any other duties appropriate to the role as reasonably required.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• System One

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of establishing effective office administrative systems
• Experience of working with the general public
• Strong IT skills
• Excellent communication skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications including excel

Desirable

• Experience of working in a GP practice
• Good knowledge and understanding of QOF and Primary Care indicators
• Understanding of data quality and clinical coding principles
• Awareness of expectations and requirements for CQC and Governance

Person Specification Qualifications Essential GCSE grade A to C in English and Maths System One Desirable NVQ Level 2 in Health and Social Care Experience Essential Experience of establishing effective office administrative systems Experience of working with the general public Strong IT skills Excellent communication skills Excellent written and verbal communication skills Proficiency in Microsoft Office applications including excel Desirable Experience of working in a GP practice Good knowledge and understanding of QOF and Primary Care indicators Understanding of data quality and clinical coding principles Awareness of expectations and requirements for CQC and Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KINGSTON HEALTH

Address

WHEELER STREET

HULL

HU3 5QE

United Kingdom

Employer's website

http://www.kingstonhealthhull.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

KINGSTON HEALTH

Address

WHEELER STREET

HULL

HU3 5QE

United Kingdom

Employer's website

http://www.kingstonhealthhull.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an enthusiastic, organised and proactive Patient Service Manager to join our friendly and supportive management team at Kingston Health Centre.

This is an exciting opportunity for an experienced GP practice professional who enjoys variety, thrives in a busy environment and is passionate about supporting both colleagues and patients. Previous experience working within a GP practice is essential.

The successful candidate will be highly organised, able to manage multiple priorities, work independently as well as collaboratively, and adapt to the changing demands of primary care. A positive, "can-do" attitude, excellent communication skills and a flexible approach are key to succeeding in this role.

Main duties of the job

As a Patient Service Manager, you will provide day-to-day support across a wide range of operational and administrative functions, working closely with the Practice Manager, Deputy Practice Manager, Operations Manager and Admin Manager.

About us

We are a large GP practice in the heart of Kingston caring for over 29,000 patients. We have an excellent reputation locally both with patients and as a place to work. We recently achieved a CQC outstanding rating in 3 areas. We have grown significantly over the years but have maintained a friendly patient focused approach. The practice works hard to provide our team with a friendly & supportive environment where everyone feels that they can belong, engage and excel. We provide our team with opportunities both in house and externally to further develop your careers, skills and interests.

Job summary

HASP PCN is a network of five GP practices across Hull. The PCN Pharmacist will work as part of the PCN overlay team providing services to all member practices.

Main duties of the job

Working alongside PCN and practice teams to provide pharmacy services to the PCN population. Please see Job Description for further details.

About us

The role is primarily based at Park Health Centre but you will be expected to work from any of our member practices as required.

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