Job description

Job responsibilities

• To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner to the holding ledgers, and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.
• Support with phlebotomy referrals for all community teams, under the director supervision of a clinician.
• Process urgent and routine referrals for all blood tests and routine observations by following a clear process and using the information received to determine what is required and the priority response necessary. The prioritisation will be supported by a registered member of staff when required.
• Ensure referrals are prioritised according to service targets and patient need.
• Add a phlebotomy care plan on SystmOne and apply them adding due dates and priority.
• Process the information given within the referral, and document using SystmOne triage notes, appropriately ensuring comprehensive detail, using good grammar and punctuation and adhering to NCHC record keeping policy.
• Ensure that the referral details are entered accurately and timely on to SystmOne and the patients record is complete for audit purposes.
• Contact the referrer (e.g. GP / Practice, hospital or patient) to obtain the relevant information. if the referral does not contain sufficient information in order to be accurately processed during the triage process, they will highlight and escalate any potential risk factors to a clinician and document this in the triage notes.
• Maintain patient confidentiality and adhere to the information governance policy.
• Work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Identify any improvements / developments which could be made to the service provided to improve the efficiency and / or processes within the Single Point of Contact.
• Adjust communication where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, in order to gain understanding, consent and concordance.
• Support in the management of the referrers expectations if the service is unable to respond as urgently as requested; remain calm, apologetic and escalate to clinician if required.
• Support the lead clinician with allocation including forward planning of visits and aligning the appropriate clinician with the patient, contacting clinical colleagues when required if there is an urgent visit to allocate and supporting reallocation for short notice absence of team member which is a complex activity.
• Perform the safety check and data quality check processes on SystmOne.
• Support with the SystmOne task function review and allocation.
• This role requires weekend working on a rota basis to support with operating a 7-day service.
• Demonstrate the necessary IT and keyboard skills to use SystmOne and the Trusts computer systems.
• Contact patients daily to advise them that their visits cannot take place as planned,using an approved script. Escalate to clinicians as needed.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English and Maths
• NVQ level 3, Vocational Qualifications level or equivalent level of knowledge and experience

Experience

Essential

• Highly motivated
• Good interpersonal skills
• A team player
• Work flexibly to accommodate patient/service needs

Desirable

• Experience of working in a health or social care setting
• Experience of working within a community setting
• Knowledge of SystmOne

Skills, abilities and knowledge

Essential

• Good verbal communication skills
• Good written communication skills
• Good IT and keyboard skills
• Ability to concentrate when inputting data/patient records
• Good observational & reporting skills
• Good time management
• Has ability to prioritise
• Have a 'can-do' attitude

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Enthusiastic and able to work under pressure
• Able to work on own initiative
• Tact and diplomacy
• Able to identify with the Trust commitment to safeguard and promote the welfare of adults, children and young people
• Ability to work alone
• Assertiveness
• Good listening skills
• Be non judgemental
• Have patience
• Professional appearance
• Be reliable

Other

Essential

• Be able to make own travel arrangements to base and meetings as required
• This is a 7 day a week service and some weekend working will be expected

Communication

Essential

• Tact and diplomacy
• Empathy and sensitivity
• Ability to use own initiative
• Able to communicate effectively in written and verbal English language

Personal and People Development

Essential

• Ability to manage stressful situations
• Be a team player
• Awareness of own limitations
• Good organisational skills
• Open to change and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role overview

Healthcare Assistant

Join Our Renal Care Team

Are you passionate about delivering high-quality patient care and looking for a rewarding career in healthcare? At Diaverum, we have an exciting opportunity for a Healthcare Assistant to join our Crawleyclinic and support patients undergoing dialysis treatment.

In this role, you'll work closely with our nursing team to provide compassionate, person-centred care that helps improve patients' quality of life. Whether you're looking to build on your healthcare experience or develop a long-term career within renal care, we'll provide the training and support you need to succeed.

This is a Fixed Term contract covering maternity; contract duration likely to be around 12 months (is subject to possible change).

What You'll Be Doing

Working under the supervision of a Registered Nurse, your responsibilities will include:

• Maintaining clean equipment following proper training.
• Preparing supplies and packs for treatment.
• Conducting health checks with patients before and after dialysis.
• Escorting patients to clinical and waiting areas.
• Serving refreshments during treatments.

What We're Looking For

We're looking for caring, motivated individuals who are committed to delivering excellent patient care.

To be successful in this role, you'll have:

• GCSE-level education or equivalent.
• NVQ Level 2 in Health and Social Care (or equivalent), with Level 3 desirable or a willingness to work towards it.
• Previous experience in a healthcare or hospital setting is advantageous.
• Excellent communication skills, both written and verbal.
• A positive, flexible, and patient-focused approach.
• The ability to work independently and collaboratively as part of a multidisciplinary team.
• A good standard of English and basic IT skills.

What We Offer

• Full-time position, 37.5 hours per week.
• Paid breaks.
• Monday to Saturday working pattern. No night shifts and no Sunday working.
• Competitive salary of up to £25,086, depending on relevant dialysis experience.
• Overtime paid at time and a half after full-time hours have been completed.
• 35 days' annual leave (including bank holidays), increasing with service.
• Ongoing training, development, and career progression opportunities.
• Access to our in-house learning and development programme, d Academy.
• Support to undertake relevant qualifications and further study.
• Christmas Day and New Year's Day off.
• Free uniform, tea and coffee, annual flu vaccination, and Christmas meal.
• Company pension scheme and life assurance.
• Blue Light Card discounts and additional employee benefits.
• Access to our employee wellbeing programme, We Care.
• Employee referral bonus scheme of up to £1,000.

Why Join Diaverum?

At Diaverum, we're dedicated to delivering exceptional renal care while creating a supportive environment where our colleagues can thrive.

We're committed to nurturing your career and providing top-tier training. Our comprehensive professional training program, including on-the-job training and access to our in-house education program 'd Academy,' sets you up for success and growth throughout your career at Diaverum.

At our clinic, you wont find managers tucked away on another floor we work side by side with our teams. With dedicated clinic admins and nurses desks right at the heart of patient care, were set up to support both our staff and our patients every step of the way

Additional Information

All offers of employment are subject to a satisfactory DBS check and relevant compliance clearances.

You must be able to work clinically in a renal setting.

We encourage early applications, as vacancies may close before the advertised closing date if a high volume of suitable applications is received.

Come Grow With Us

If you're looking for a meaningful role where you can make a genuine difference to patients' lives while developing your healthcare career, we'd love to hear from you.

Apply today and become part of a team committed to delivering exceptional renal care.

Diaverum - Improving Quality of Life Through Renal Care.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diaverum

Address

Crawley

RH117SS

United Kingdom

Employer's website

https://global.diaverum.com/ (Opens in a new tab)

Job description

Job responsibilities

• Manage the day-to-day running of the Directorates administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave.
• Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
• Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work.
• To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel.
• Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training.
• Undertake mandatory training on a regular basis, ensuring that the administrative staff also comply with the requirements for mandatory training and adhere to the Health and safety at Work act.
• Ensure that all Consultants are allocated secretarial support to cover their secretarial duties and ensure training is provided where appropriate.
• Ensure that all clinical sessions are allocated adequate clerical staff and ensure training is provided where appropriate.
• Train new and bank administrative staff on the job and ensure that progress is monitored.
• Initiate and participate in the development of policies and procedures affecting the administration staff. Implement changes to practice/protocols and overcome conflicts/lack of knowledge.
• Liaise with Consultants and CNS in the development of services e.g. cancer pathway improvement initiatives to support with 28 FDS.
• To act as the administrative lead on the department Clinical Governance Committee.
• Support Operational Managers with ENT and Audiology Service improvement plan ensuring the smooth delivery of high quality care e.g. upgrade of software, equipment and building SEL support network with a focus of staff development.
• Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
• Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
• Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
• Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
• Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.

Person Specification

Person specification

Essential

• Experience of managing and supervising groups of staff
• Excellent analytical and problem solving skills
• Excellent word-processing and spreadsheet skills, including Microsoft word and excel

Desirable

• Basic knowledge of Cancer and its management
• A Level or NVQ level 3 in business administration or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Princess Royal University Hospital

Farnborough Common

Orpington

BR6 8ND

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person Specification

qualification

Essential

• MB BS or equivalent mediacl qualification
• Fully registered with GMC with license
• Approved clinician status
• Included on the GMC Specialist Register in general adult psychiatry OR within six months
• Applicants must be on the GMC Specialist Register for the speciality, or eligible for entry within six months of the interview date (including those applying via the portfolio pathway route)

skills

Essential

• Excellent knowledge of speciality
• Excellent oral and written communication skills in English
• Ability to meet duties under MHA and MCA
• Ability to work in and lead a team
• Participated in research and service provision

Eligibility

Essential

• Approved clinician status OR able to achieve within 3 months of appointment
• Approved under S12 OR able to achieve with 3 months of appointment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Killamarsh Clinic

Parkside Shopping Centre

Killamarsh

S21 1FY

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the Job Description and Person Specification, please click ON APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account.

• Delivery of The Lancaster Model
• Leading a skill mixed team
• Developing evidence based practice
• Partnership Working
• Supervision of Staff
• Working with management team to deliver the service specification

We are passionate about making equality, diversity and inclusion part of our DNA.

We take pride in our People First Culture which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work.

We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. Please note that as the current salary threshold is £25,000 it is unlikely we will be able to offer sponsorship for this post as without 2 years previous NHS Service at Band 3 you will commence at the bottom of the pay band which currently does not meet the minimum salary requirement for sponsorship (bank and agency service is excluded). This would apply to anyone who has current time limited right to work in the UK and would require sponsorship in the near future commencing at the bottom of the band. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person Specification

Skills

Essential

• Excellent communication skills, verbal and non-verbal
• Ability to manage own work load
• Evidence of leadership
• Excellent understanding of public health role

Desirable

• Experience of working a corporate case load
• Experience of leading a skill mix team
• Innovative practitioner

Training and qualifications

Essential

• SCPHN qualification
• Registered nurse

Desirable

• Mentor qualification
• Teaching qualification
• Nurse prescriber

Knowledge and experience

Essential

• Good understanding on the healthy child program
• knowledge of safeguarding children and young people
• Commitment to developing Public Health Nursing

Desirable

• Clinical supervision experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

St Paul's House

Stores Road

Derby

DE21 4BB

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

1. To demonstrate highly specialist clinical expertise in the assessment, treatment and management of, language and communication problems in children and young people providing appropriate specialist intervention and evaluating outcomes.

2. Where the post holder is dysphagia qualified: to demonstrate highly specialist clinical expertise in the assessment, treatment and management of children with eating, drinking & swallowing disorders, within the remit of own clinical competencies.

3. To demonstrate highly specialist knowledge in these clinical areas underpinned by current evidence-based practice and outcome measures.

4. To take a clinical lead in this specialised area for the paediatric special and complex needs service area.

5. To demonstrate highly developed auditory and perceptual skills in the assessment diagnosis and treatment of patients/clients.

6. To make appropriate diagnoses and highly specialist clinical decisions on evidence from assessment of complex cases, including differential diagnoses.

7. To demonstrate specialist expertise in managing children with the highly complex special needs who present with one or more of the following: learning difficulties, mental health problems, autism, sensory needs and behaviour that challenges.

8. To use / apply specialist knowledge to inform sound clinical judgements / decision making for case management, developing clear care plans based on best practice.

9. To demonstrate clinical effectiveness reflecting on evidence-based practice and outcome measures.

10. To provide advice to others regarding the management and care of children with communication difficulties.

11. To communicate complex condition related information from assessment to carers, families and members of the multi-disciplinary team/other professions, demonstrating empathy and ensuring that effective communication is achieved, particularly where barriers to understanding exist.

12. To work closely with clients, carers and families, in order to agree plan of management.

13. To deal with initial complaints sensitively, avoiding escalation where possible

14. To form productive relationships with others who may be under stress and/or have challenging communication difficulties.

15. To demonstrate excellent communication skills.

16. To demonstrate skills in motivating clients and /or carers to engage in the therapeutic process.

17. To employ counselling skills with children, carers/families with highly complex needs.

18. To maintain sensitivity at all times to the emotional needs of children with special and complex needs and their carers, in particular when imparting potentially distressing information regarding the nature of the clients difficulties and implications of the same.

19. To demonstrate the ability to manage children with challenging behaviours including the application of appropriate management strategies.

20. To monitor and review the progress of children and young people against the targets set and agreed, and to modify targets as appropriate.

21. To adapt practice to meet individual patient/client circumstances.

22. To reflect on clinical practice both individually and with peers identifying strengths and needs and providing evidence of sound clinical judgements, based on research and evidence-based practice.

23. To develop the ability to reflect on auditory, visual and kinaesthetic aspects of clients communication and to identify appropriate strategies to facilitate and enhance communicative effectiveness.

24. To be aware of legal requirements relating to the provision of a speech and language therapy service.

25. To maintain up to date and accurate case notes and write reports reflecting highly specialist knowledge, ensuring that they meet departmental standards and are in line with local Trust Policy, and RCSLT professional standards.

26. To demonstrate knowledge of current policies and practice in education and incorporate these into the model of working as appropriate.

27. To manage and prioritise a complex and specialist caseload independently, advising line manager on issues of service delivery including shortfall, service pressures etc.

28. To demonstrate skills in dealing with complex issues to generate appropriate strategies for caseload management.

29. To contribute to multi-agency assessment procedures as required, including statutory educational assessment.

30. To demonstrate good negotiation skills across a range of issues and situations, recognising and resolving potential breakdown and conflict when it occurs.

Person Specification

Education / Qualifications

Essential

• BSc. Speech Path or Equivalent (including Dip. CST)
• HCPC licence to practise, and registered member of RCSLT
• Successful completion of highly specialist/expert short courses relevant to field e.g. signing, ASD, physical disability

Desirable

• Successful completion of highly specialist post graduate study relevant to field e.g. advanced ASD courses, Makaton Regional Tutor, AAC)
• Successful completion of highly specialist post graduate study in the field of paediatric dysphagia

Knowledge

Essential

• Of a highly specialist range of assessment tools and procedures to evaluate communication, speech & language skills relevant to paediatric special and complex needs including autism
• Of the key characteristics leading to a highly specialist differential diagnosis relevant to paediatric special and complex needs
• Of selecting, setting & evaluating highly specialist treatment goals
• f a highly specialist range of therapeutic interventions relevant to paediatric special and complex needs demonstrating the evidence base for these approaches
• The application of highly specialist knowledge of local cultural, linguistic & demographic factors to the management of and understanding of disability and communication difficulties.

Previous Experience

Essential

• Broad range of experience with relevant client groups post registration, including at a specialist level
• Of working at a specialist level in paediatric complex needs, including the management of children with mental health problems; ASD and LD
• Delivering highly specialist training to a range of audiences

Desirable

• Carrying out evidence based / research projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

The Bridge Schools (Inclusion Bases)

Islington, London

N7 9LD

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification

Person Specification

Education/Qualification

Essential

• BSc Degree In Podiatric Medicine or Diploma (if qualified prior 1991)
• Registration with the Health Professions Council
• Certificate in local anaesthesia

Desirable

• POM certificate

Experience

Essential

• Experience of multidisciplinary and interagency working
• Experience of working with a wide range of patient and disease / pathology types including the at-risk and high-risk foot

Desirable

• Experience of clinical supervision / mentoring
• Experience of service development

Skills and Knowledge

Essential

• Knowledge of recent developments in the profession
• Knowledge of podiatric theory and practice
• Knowledge of SOCAP code of conduct
• Awareness of Equal Opportunities - theory and practice
• Understanding of Clinical Governance -theory
• Up-to-date knowledge of clinical issues and treatment development

Desirable

• Knowledge of audit

Other

Essential

• Ability to evaluate and analyse patients concerns and needs and propose effective solutions
• Ability to undertake intricate work in using sensitive diagnostic tools and a range of surgical instruments. e.g. in the management and debridement of poor tissue viability wounds and nail surgery
• Organisational and planning skills to manage your own work time.
• Experience of delivering health education

Desirable

• IT Skills including use of Internet, e-mail, Word Processing
• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Alexandra Avenue

275 Alexandra Avenue, Harrow

South Harrow

HA2 9DX

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities

Service Management

1. Recruit, support and line manage the Family Support Practitioners and Pathway Administrators.
2. Acting as a Safeguarding Advisor, you will attend appropriate Safeguarding training relevant to the level of work and role and ensure that you attend annual refresher training.
3. To act as a member of the Management Team for the organisation to ensure that services are offered at a consistently high standard and the team is effectively managed.
4. Develop and maintain successful professional partnerships with stakeholders including families, referrers, partners and statutory, private and other voluntary agencies to raise awareness of The Green House and our services.
5. Develop and maintain local relationships to support fundraising activity for The Green Houses service delivery.
6. To manage the relationships in place between The Green House and the External Clinical Supervisors supporting the Family Support Team and Pathway Administrators.
7. Arrange annual meetings with supervisors and manage the annual report process.
8. To continually review and monitor access to our service provision, identifying ways where this can be developed and innovated whilst keeping true to the fundamental principles, values and mission of the service.
9. To contribute to all additional pieces of work as outlined by the CEO of the organisation.
10. Demonstrate The Green Houses values and model leadership qualities.
11. Ensure whole team participation to collect and monitor data in support of service delivery and outcomes evaluation activities for the Family Support Team.
12. Work alongside the Research Manager to produce quarterly and annual reporting on the frontline services.
13. Ensure compliance with GDPR/Data Protection guidelines and The Green House policies relating to data protection, data security and record keeping.
14. To work alongside the Senior Information Risk Owner (SIRO) and Data Protection Officer (DPO) acting as the Caldicott Guardian.
15. Work with the CEO, Research Manager and Children and Young People (CYP) Therapeutic Manager to develop new funding bids relating to evidence-based interventions and service innovation.

Therapeutic services responsibilities

1. To lead weekly Family Support and Pathway Admin team meetings. Facilitate team discussions around aspects of the Family Support casework with children, young people, families, and other agencies, safeguarding and risk management, reflective practice and provide peer support opportunities.
2. To qualify Requests for Support (referrals) with the CYP Therapeutic Manager.
3. Participate in weekly triage meetings in partnership with the CYP Therapeutic Manager.
4. To manage the day-to-day practice of the Family Support Service, within this sits management and oversight of the Parent Group, one-to-one work and Initial Meetings.
5. To ensure that data, monitoring, outcomes and evaluation gathered as part of the Family Support service are input appropriately into the organisations case management system to assist with annual monitoring and reporting processes. To review these processes in partnership with the Research Manager.
6. To lead on development and review of services, processes and documentation associated with the Family Support service.
7. To monitor and manage the Therapeutic Services waiting lists, service delivery and KPIs in partnership with the Management team on a monthly basis.
8. Management of Pre-Trial notes requests, in relation to statutory investigations and our pre-trial work prior to court proceedings.
9. To attend all relevant external meetings with other agencies and professionals as required.
10. To respond appropriately and in a timely manner to external queries regarding the Family Support service, providing relevant information where required.
11. To develop new relationships and partnerships with appropriate agencies and professionals to assist with the growth and reputation of the service.
12. Manage Subject Access Requests made by children, young people and families in partnership with the Data Protection Officer.

General Responsibilities

1. Always adhere to all Charity policies and procedures.
2. Ensure that all work is carried out in accordance with Health and Safety, Data Protection, Safeguarding and other relevant legislation.
3. To contribute to the ongoing development of the organisation by actively participating in consultation and other initiatives as required.
4. To work autonomously and manage own workload effectively, to ensure targets are met.
5. To assist with basic house-keeping requirements as required.
6. To work within the values of The Green House.
7. Participate in all required meetings to support the Charity to achieve it aims and objectives.

This job description is intended to provide an outline of the key responsibilities and duties of the role. It is not an exhaustive list and the postholder may be required by the Charity to undertake other duties that are commensurate with the level of the role. This job description may be reviewed and updated periodically, in consultation with the postholder, to reflect the evolving requirements of the role and Charity.

Person Specification

Qualifications

Essential

• See attached Job Description and Person Specification for details.

Desirable

• See attached Job Description and Person Specification for details.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Green House

Address

45 Thomas Street

St. Pauls

Bristol

BS2 9LJ

United Kingdom

Employer's website

https://www.the-green-house.org.uk (Opens in a new tab)

Job description

Job responsibilities

Purpose of the role

Social Prescribing empowers people to take control of their health & wellbeing through referral to non-clinical Social Prescribing link workers, allowing them time to focus on what matters to me, taking a holistic approach to an individuals health and wellbeing needs in a supportive manner, to increase confidence to live a more independent life within their local community.

Support people by connecting them to non-medical, community-based activities, groups and services that meet their practical, social and emotional needs, including specialist advice services, arts and culture, physical activity, and nature- and green-based activities.

Supporting the development of accessible and sustainable community offers by working in partnership with Voluntary Care Service Enterprise organisations, VCSE, local authorities and others to identify gaps in provision, and take a community development approach to enabling growth in community activities and groups. Using coaching and motivational interviewing techniques to support people.

Social Prescribing link workers:

Take a whole population approach, working with a range of people who may benefit from social prescribing, including lonely people, who have complex social needs, low-level mental health needs, long-term conditions, as well as working with priority populations identified by the Primary Care Network, PCN as outlined in the Network Contract DES

Help people to identify issues that affect their health & wellbeing and co-produce a simple personalised care and support plan using the Social Prescribing template. Together, the patient and Social Prescriber will set small, achievable goals, focusing on what is important to the person. Goals will be supportive and reviewed regularly with the person.

Empower people to take control of their own health and wellbeing.

Key Responsibilities

Take referrals from the PCNs Core Network Practices and from a wide range of agencies, including pharmacies, health and care multi-disciplinary teams MDTs, and welfare advice services, VCSE organisations, and through self-referrals list is not exhaustive.

Promote social prescribing as an approach across the PCN and wider agencies,

including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.

.Proactively encouraging equitable participation in social prescribing through taking self-referrals and connecting with diverse local communities through a range of methods, particularly communities that statutory agencies may find hard to reach and where health inequalities are most prevalent, ensuring that those people self-referring have equal opportunities

Provide information and guidance on what the person can do for themselves to improve their health and wellbeing

Provide follow-up support to the person to ensure they are happy, able to engage, feel included and that they are receiving good support.

Seek regular feedback via surveys, feedback forms, about the quality of service and the impact of social prescribing on referral agencies

Help people maintain or regain independence through living skills, enablement approaches and simple safeguards

Helping people to gain skills for meaningful employment, where appropriate.

Seek advice and support from the General Practitioner GP, supervisor and/or identified individuals to discuss safeguarding concerns and follow PCN safeguarding policies around reporting and/or escalating concerns.

Make appropriate onward referrals. Empower people where possible to reach out to their GP practice, care provider, ensuring they have relevant contact information to hand at all times.

Develop supportive relationships with local Voluntary Care Sector Enterprise, VCSE organisations, community groups and statutory services, to understand their offer and make timely, appropriate and supported referrals

Promote diversity and inclusion when developing or supporting new community groups.

Encourage people who have been connected to community support through social prescribing to volunteer or to start their own activities and groups

Support existing local volunteering schemes to strengthen community resilience and explore potential to develop a team of volunteers to provide buddying support, peer support or to start new community-based groups or activities.

Data capture

Support referral agencies to provide appropriate information about the person they are referring, including demographic data and data on wider determinants, for example, caring status, any safeguarding concerns.

Provide appropriate and timely feedback to referral agencies about the people they referred.

Work sensitively with people, their families and carers to capture key information to measure impact of social prescribing on their health and wellbeing, using validated tools determined locally such as the ONS4 wellbeing scale to assess need and measure outcomes.

Encourage people, their families and carers to provide feedback on their experience, for example, through patient satisfaction surveys, and to share their stories about the impact of social prescribing on their lives.

Ensure that social prescribing referral SNOMED codes are coded appropriately into clinical systems as outlined in the Network Contract DES using the Social Prescribing template aligns to Personalised care and Support Plan

Adhere to PCN policies around data protection legislation and data sharing agreements, ensuring people give appropriate consent. at the start of the episode of care with the Person/ Patient.

Provide monthly data feedback as required by the PCN. Using current and any future data collection systems in a timely manner.

Continuing professional development

Work with a supervisor and/or line manager to undertake continual personal and professional development in line with the social prescribing Workforce Development Framework Competency Framework, including:

Work with your supervising GP and/or line manager to access regular clinical/non-managerial supervision

Take an active role in reflecting, reviewing and developing professional knowledge, skills and behaviours

Attend appropriate mandatory training before working with people and be aware of own competence, maintaining boundaries, both personal & around scope of practice and referring onwards for people whose needs fall outside of these boundaries

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

https://www.england.nhs.uk/publication/workforce-development-framework-social-prescribing-link-workers/

Miscellaneous

Establish strong working relationships with GPs, practice teams and relevant multidisciplinary teams and work collaboratively with other health Social Prescribers, Health and Wellbeing coaches, Mental Health and Wellbeing coaches, care co-ordinators, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for Social Prescribing, as a part of the PCNs personalised care offer for patients and organisations

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.

Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care, working to the PCNs priorities in accordance with the DES.

Work as part of the MDT, to seek feedback, promote the benefits of Social Prescribing value to patients, carers and the system. Continually work and engage to improve the service

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Person Specification

Qualifications

Essential

• Completed a PCI accredited Social Prescriber training course or be willing to complete one prior to taking referrals.
• Compassionate, reflective and self-aware and will enjoy working with a wide range of people
• Able to provide a culturally sensitive, inclusive service, by supporting people from all backgrounds and communities, respecting lifestyle, equality, diversity and providing high quality, non-judgemental support.
• The candidate will be compassionate, reflective & self-aware, will enjoy working with a wide range of people.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy.
• They will be a commitment to collaborative working with a keen team work ethic, working alongside, local agencies (including VCSE organisations and community groups) Able to work with others to reduce hierarchies within the community.
• Can demonstrate personal accountability, emotional resilience and ability to work under pressure, having a proactive and flexible attitude, ability to work using own initiative.
• Experience of working in a multidisciplinary team with demonstrable networking experience
• NVQ Level 3, Advanced level or equivalent qualifications or working towards. Reflective listening skills.

Desirable

• Experience of working in health and social care care/community development setting or similar
• Relevant training and experience in Self-Management Education(SME)
• Experience of successful partnership working across statutory, voluntary and community sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Allied Health South Lincolnshire Limited

Address

AHSL

Abbeyview Medical Centre

Thorney Road

Crowland

Peterborough

PE6 0AL

United Kingdom

Employer's website

https://slrpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication and Patient Liaison

Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.

Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.

Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket.

Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate.

Sending no contact letters, ad hoc letters completed by the consultant which are generated.

Be part of the reception rota, to let patients into the department and attend them on the EPIC system in line with trust policies. To cover any aspects relating to reception such as ordering transport and answering patient queries, other adhoc requests may apply.

Coordinating Patient Care

PTL monitoring / updating / escalating where patient pathway issues are identified if not within their scope to resolve.

Responsible for booking of patients appointments, diagnostics and inpatient stays, throughout their patient pathway.

Corresponding with patients, practices and internal staff.

Person Specification

KNOWLEDGE & EXPERIENCE

Essential

• Experience of working in an administrative environment.
• Strong computer skills, including familiarity with Microsoft Office Suite.
• Excellent communication and interpersonal skills
• Attention to detail and strong organisational abilities.
• Ability to multitask and work in a fast-paced healthcare environment.

Desirable

• Understanding of Patient Access Targets
• Proficiency in Epic, Patient tracking lists and Work-queues.

Skills and Competencies

Essential

• Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload.
• Clear & effective communication skills both written and verbal
• Ability to work independently and work as part of a team.
• Flexibility to organise and respond quickly to changes.
• Ability to organise and prioritise own workload to meet deadlines/targets.
• Keen to further own training and development
• Reliable and Proactive
• Ability to communicate effectively with all levels of staff and patients both verbally and in writing
• Open to receiving constructive feedback

Education AND QUAILIFICATIONS

Essential

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an outstandingBank Catering Assistantwhos passionate about food and wants to make a difference.

Youll be workingflexible bank shifts a week at Cygnet Victoria House, creating an excellent experience for the people in our care.

Cygnet Victoria House is a 26 bed mental health inpatient service for men. The service, split across two wards, provides a safe and stabilising environment for men who are experiencing an acute episode of mental illness and require an emergency admission.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

With us, youll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day-to-day...

• Assist in the preparation of balanced, appetising meals
• Perform cooking tasks & other kitchen duties
• Ensure the cleanliness of the kitchen, service areas & dining room
• Wash utensils, dishes & make sure they are stored appropriately
• Rotate stock & put away all deliver ies
• Maintain personal hygiene to comply with Cygnet standards and food hygiene regulations
• Handle, maintain & store kitchen equipment in accordance with Cygnet procedures
• Use chemicals in line with Control of Substances Hazardous to Health (COSHH) regulations

Why Cygnet? Well offer you£13.00 per/hour plus 12.1% holiday allowance

• Strong career progression opportunities
• Expert supervision & support
• Pension scheme
• Cycle to work scheme & employee discount savings

You are...

• Experienced in catering, preferably within a care setting
• The holder of a food hygiene certificate, with good personal hygiene standards
• Enthusiastic, keen to learn & an active team member
• Polite & professional, with a positive attitude at all times
• An excellent communicator able to liaise with people at all levels
• Diligent & take pride in maintaining the highest standards of cleanliness
• Able to work on your own initiative, as part of a team & under supervision

Successful candidates will be required to undergo an enhanced DBS check.

Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Darlington

DL1 2LN

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident, compassionate and dedicated Registered Nurse (RMN or RNLD or RGN) with a passion for delivering outstanding care to join our team at our new service to open in early 2027, Cygnet Afon Las.

Cygnet Afon Las is a brand-new service scheduled to open in early 2027. Located in Corwen, Denbighshire, the hospital will provide a 15-bed neurocognitive service for men, delivering specialist care and support for individuals with complex needs. The service will accept referrals from the community, as well as from neurosurgical and neurorehabilitation services, offering a clear pathway for assessment, treatment and recovery.

Your day-to-day responsibilities will include:

• Produce outstanding written reports based on your nursing assessments and observations
• Work closely with the management team to develop the service, audit, and improve quality
• Attend all training and engage in CPD to further knowledge & promote nursing
• Under NMC guidelines, ensure that individual care plans are complete & maintained collectively with residents, relatives and other healthcare professionals.
• Administer prescribed medicines with Healthcare procedure and Healthcare Commission guidelines.

What Were Looking For:

• Open, compassionate, honest & resilient Newly Qualified or Experienced RMN, RNLD or RGN with a current Pin Number
• Capable to maintain documentation and undertake audits
• Well informed of the Mental Health Act 1983 & have an understanding of latest nursing practices
• Able to deputise in a clinical lead role
• Focused on patient recovery to monitor, manage & reduce risk
• Helping to empower & support service user independence.

Why Cygnet?

• £22.50 per hour, increasing after 18 months service
• Strong career progression opportunities within the region, including into management roles
• RCNi membership
• Monthly reflective practice, support with revalidation & CPD opportunities
• Expert clinical supervision & peer support
• Employee referral scheme
• 50% of NMC registration renewal paid by Cygnet
• Pension scheme
• Cycle to Work scheme & employee discount savings.

Apply now to start your career with Cygnet.

Successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cygnet Health Care

Address

Corwen

LL21 9BG

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident, compassionate and dedicated Registered Nurse (RMN or RNLD) with a passion for delivering outstanding care to join our team at our new service to open in early 2027, Cygnet Delfryn House.

Cygnet Delfryn House is our new Low Secure service for women in North Wales. We support women across two wards, specialising in mental health and personality disorders. The service is due to open in early 2027 and is accepting referrals now.

All of our secure services aim to monitor, manage and reduce risk in a safe and therapeutic setting, in order to help individuals progress towards more independent living.

Your day-to-day responsibilities will include:

• Produce outstanding written reports based on your nursing assessments and observations
• Work closely with the management team to develop the service, audit, and improve quality
• Attend all training and engage in CPD to further knowledge & promote nursing
• Under NMC guidelines, ensure that individual care plans are complete & maintained collectively with residents, relatives and other healthcare professionals.
• Administer prescribed medicines with Healthcare procedure and Healthcare Commission guidelines.

What Were Looking For:

• Open, compassionate, honest & resilient Newly Qualified or Experienced RMN, RNLD or RGN with a current Pin Number
• Capable to maintain documentation and undertake audits
• Well informed of the Mental Health Act 1983 & have an understanding of latest nursing practices
• Able to deputise in a clinical lead role
• Focused on patient recovery to monitor, manage & reduce risk
• Helping to empower & support service user independence.

Why Cygnet?

• £22.50 per hour, increasing after 18 months service
• Strong career progression opportunities within the region, including into management roles
• RCNi membership
• Monthly reflective practice, support with revalidation & CPD opportunities
• Expert clinical supervision & peer support
• Employee referral scheme
• 50% of NMC registration renewal paid by Cygnet
• Pension scheme
• Cycle to Work scheme & employee discount savings.

Apply now to start your career with Cygnet.

Successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cygnet Health Care

Address

Mold

CH7 6FQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a key member of our specialist Eating Disorders Service, you will provide expert nursing leadership and therapeutic support to young people with complex eating disorder presentations. Holding direct oversight of a clinical caseload, you will undertake comprehensive assessments, develop person-centred care plans, and deliver evidence-based interventions that promote recovery and positive outcomes. Working closely with young people and their families, you will help ensure every stage of the care pathway is delivered with compassion, professionalism, and a strong therapeutic focus.

You will work collaboratively within a highly skilled multidisciplinary team to coordinate and oversee treatment plans, ensuring recommendations are implemented, evaluated, and adapted to meet the changing needs of each young person. Building strong relationships with patients, families, carers, and partner agencies, you will play a central role in maintaining a safe, supportive, and recovery-focused inpatient environment while supporting successful transitions back to the community.

Beyond direct clinical care, you will contribute to the ongoing development and excellence of the service through leadership, quality improvement, education, and governance activities. You will support and develop colleagues through supervision, training, and mentorship, contribute to recruitment and workforce development, and help shape innovative clinical practice across the wider Children and Young People's Directorate. This is an exciting opportunity to influence service development while making a lasting difference to the lives of children, young people, and their families.

Person Specification

Experience

Essential

• Extensive experience of working in an Eating Disorder service in a minimum of Band 6 level position in either community or inpatient service
• Experience of developing and sharing knowledge and skills with staff through both formal and informal teaching sessions.
• Experience of deputising for a ward manager within a service in order to provide cover as required

Qualification

Essential

• Registered Nurse (RNLD/RNMH/RN)

Desirable

• Master's degree, working towards or equivalent significant specialist training, experience or short courses relevant to the area of clinical practice

Knowledge and Skills

Essential

• Specialist Clinical knowledge of complex issues relating to working within Tier 4 Eating Disorder Service
• Knowledge of the development, implementation and evaluation of complex packages of care for patients relating to individual diagnosis
• Knowledge of developing, implementing and evaluating person centred care planning and health action plans

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Parkview Clinic

60 Queensbridge Road

Birmingham

B13 8QE

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities Communication and Patient Liaison

• Communicate complex or sensitive information clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient, e.g. General Practitioners.
• Role model excellent customer service skills to the wider administrative team.
• Manage and answer telephone calls related to the service in a courteous and prompt manner.
• Provide patients with information about appointments or non-clinical advice and guidance regarding their care.
• Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team.
• Support administration staff to resolve complex queries that they have escalated, taking ownership of the query and ensuring a satisfactory outcome.
• Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members or departments as required.
• Receive and respond to e-mail and In-Basket queries, monitoring, managing and triaging email correspondence to generic inboxes.
• Using hospital information systems including Epic, produce accurate correspondence for patients, GPs and others involved in care, and ensure its timely dissemination to stakeholders.
• Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.
• Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.

Coordinating Care

• Take overall responsibility for the administrative work carried out by the administrative team within a designated specialty or department.
• Receive and register referrals on hospital information systems in line with the Trusts Elective Access Policy, ensuring that the administrative team are supported in doing the same.
• Book, or reschedule, appointments or diagnostics for patients, in accordance with the Trusts Elective Access policy. Take responsibility for resolving complex booking and scheduling issues that have been escalated to you by the administrative team.
• Proactively monitor the patient pathway in order to ensure that all elements of a patients care are arranged appropriately, and in a timely manner.
• Identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests.
• Manage the outpatient waiting list, ensuring escalations are provided appointments within breach
• Lead and take part in PTL meetings.
• Prepare information for MDT meetings
• Ensure adequate preparation for clinics or admissions, receive and collate reports of investigations such as blood tests and x-rays, and preparing information for clinical teams before the next clinical appointment of the patient.
• Responsible for procuring items related to patient admissions, or contacting theatres for equipment.

Person Specification

Knowledge and Experience

Essential

• Experience of managing and supervising groups of staff
• Extensive previous secretarial PA / managing administrative staff experience
• Experience in Healthcare
• Excellent analytical and problem solving skills
• Experience of audit and change management
• Experience of training staff
• Excellent word-processing and spreadsheet skills, including Microsoft word and excel

Desirable

• Evidence of continuing professional development
• Experience of using Epic IT system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Princess Royal University Hospital

Farnborough Common

Orpington

BR6 8ND

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration (Part 1 Adult / General Level 1 or 2)
• Degree / Diploma in Nursing studies or equivalent

Desirable

• Gynaecology experience

Experience & Skills

Essential

• Demonstrates evidence based clinical knowledge
• Ability to coordinate your workload, ensuring high quality, safe and effective patient care
• Communicates succinctly, clearly and accurately both verbally and in writing
• Proven post-registration experience

Desirable

• Evidence of mentorship and supporting students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

The Royal Oldham Hospital

Rochdale Road

Oldham

OL1 2JH

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Extensive experience at senior level (AFC Band 7 or equivalent), working as an autonomous practitioner on own initiative
• Evidence of high quality, comprehensive, clinical assessment, treatment and decision making skills
• Current evidence recent contribution to audit, research or service development programs
• Effective leadership, influencing and supervisory skills including supervision of junior staff / students and ability to coach / motivate others

Desirable

• Evidence of awareness of local and national issues affecting advanced practice
• Evidence of recent Quality Improvement and Innovation project