Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Registered Nurse
• Honours degree or equivalent
• Evidence of CPD

Desirable

• Qualifications relevant to healthcare research

Experience

Essential

• Significant post qualification experience with at least 6 months within a community and/or primary care setting
• Experience of liaison with staff at all levels in healthcare
• Training and Supervision Experience

Desirable

• Clinical experience/qualification in venepuncture, IV cannulation
• Previous experience of co-ordinating clinical research studies
• Experience of recruiting and consenting participants

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Enterprise House

Monks Brook

Newport

Isle of Wight

PO30 5WB

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the link provided for the Candidate Pack, which contains further information and details regarding this role

Person Specification

Qualifications

Essential

• Please see link to Candidate Pack

Desirable

• Please see link to Candidate Pack

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire County Council

Address

Elizabeth II Court

The Castle

Winchester

Hampshire

SO23 8UB

United Kingdom

Employer's website

https://www.hants.gov.uk/jobs (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Diploma/degree in Occupational Therapy
• Demonstrated relevant post graduate training for area of work
• State registration with HCPC
• Demonstrated broad knowledge and application of current best practice in Occupational Therapy

Desirable

• Demonstrated applied knowledge of research and audit

Experience

Essential

• Demonstrated application of the Occupational Therapy process with defined client groups
• Demonstrated applied knowledge of treatment techniques relevant to improve and maintain Occupational Performance and Processing for the defined client group.
• Demonstrated applied knowledge of effective planning and coordination of treatment packages
• Demonstrated understanding of team dynamics
• Demonstrated ability to effectively use computer software (e.g. Microsoft Office) to support Occupational Therapy interventions
• Demonstrated applied knowledge of current legislation

Desirable

• Demonstrated applied knowledge of standardised and non-standardised assessment relevant to role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

The People Relations Advisor will work as part of the Trustwide Operational People Relations Team and will provide a comprehensive, professional and business focussed advisory service with the support of the Senior People Relations advisor and People Relations manager. This will involve coaching and advising Line Managers and employees on a range of employment practices, policies and terms and conditions.

The People Relations Advisor will support the People Relations Business Partners and People Relations managers in their work as part of the Care Group Management Team to promote a valued based approach to the leadership, management and development of the workforce which enables the delivery of safe, effective, caring and well led services in line with the Trusts missions and values.

A key area of work will be to support the Trusts initiatives and workstreams to transform its services and workforce advising on the necessary People Relations interventions to achieve organisational change.

The People Relations Advisor, together with colleagues in the People Relations Team will be expected to support the delivery of key strategic People Relations and People Directorate outcomes in the Care Group.

The delivery of key strategic People Relations and People Directorate outcomes will be supported by the key Enablers of:

Developing a Productive and Quality Workforce

Positive Staff Wellbeing and Effective Engagement

Developing Effective Leaders and Managers

KEY RESULT AREAS:

Strategic People Directorate Outcomes to support the achievement of Trust objectives:

To support the Trusts value based approach to the recruitment and retention of a sustainable workforce able to deliver safe, effective and caring services participating in job matching and evaluation, redeployment etc. of staff due to organisational changes.

To participate in the provision of advice to Managers on the implications of TUPE and other employment legislation e.g. fixed term workers.

To support the People Relations Business Partner and People Relations Managers in the achievement of objectives in the Care Group Annual Plans where People Relations advice or intervention is required e.g. cost improvement programmes affecting the future employment of staff.

As a member of the Trustwide People Directorate Team to provide a comprehensive People Relations service and support, in line with the Trusts values and to meet Care Group objectives.

To participate, as appropriate, in the development and review of value based employment policies and procedures.

With the support of the Senior People Relations Advisor,support and coach Managers in the skills to handle workforce issues as soon as they arise using the People Relations policies in a value based, fair and consistent way in order to ensure safe, effective and caring services are maintained. This includes providing specialist People Relations advice on sickness absence management/wellbeing, grievance, discipline, organisational change processes, issues arising from value based induction, grading discrimination, diversity/equal opportunities and terms and conditions of service.

To provide specialist advice to Managers on the handling of investigations participating on hearing panels when required up to a level of a final written warning.

To build own knowledge of employment legislation and case law in order to inform the advice provided to Managers.

To support the People Relations Business Partner and People Relations manager in embedding value based and model employment practices in the Care Group.

To liaise with colleagues in the People Directorate, where appropriate, re value based recruitment, apprentices etc.

To understand the workforce performance information provided to the Care Groups and how this can be used to support Managers to optimise workforce effectiveness and efficiency e.g. sickness absence trends by service line.

To participate in the delivery of People Relations related training to Managers.

To engage in personal continuous professional development and take advantage of training provided to the People Relations Team which will then impact on the level of service and People Relations advice provided to Managers.

To support the development and implementation of the e-HR system to provide quick and accessible advice and guidance to Managers and staff.

To contribute to the transformation process of the Operational People Relations Team, being involved in discussions about new ways of working and how this will continuously improve the People Relations service offer to the Care Groups.

Strategic People Directorate Enablers

To support the achievement of key strategic People Directorate outcomes to:

1. Developing a Productive and Quality Workforce

To participate in the development of bids for external tenders within the Care Groups and participate in the provision of advice on any subsequent remodelling of the workforce and handling of TUPE transfers of staff.

To ensure that any advice given in relation to the redesign and/or the reduction of the workforce is handled in line with best practice,relevant employment legislation and Trust policies.

2. Positive Staff Wellbeing and Effective Engagement

To support effective partnership working with Staff Side Representatives in order to maintain good employee relations in the best interest of the Trust, services and staff.

To be aware of wellbeing initiatives and action plans from the six month staff wellbeing and engagement survey and how these can be promoted within the Care Groups.

3. Developing Effective Leaders and Managers

To coach Managers in areas of day to day People Relations management increasing their confidence and competence.

For full details of the role please see the supporting documents attached.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Person Specification

Experience

Essential

• Demonstrable experience and competence of working in a generalist HR environment including employee relations (eg sickness absence management, disciplinary, Grievance and organisational change.
• Practical experience in providing advice to managers on terms and conditions of service etc.

Desirable

• Experience of working in a Public sector organisation.
• Experience of working in partnership with trade unions.

Special Knowledge/Skills

Essential

• Knowledge of Employment Legislation and current HR practice.
• Ability to take minutes at meetings/hearings.
• Training/presentation skills.
• Awareness of job evaluation.
• Effective interpersonal skills.
• Ability to work on own initiative.
• Ability to prioritise workload and meet deadlines.
• Ability to work as a member of a team.
• Computer literacy.
• Have a proactive approach to Equality and Diversity.
• Demonstrable ability to work in a tactful and diplomatic manner.
• Ability to deliver training and coaching to individual managers and groups.

Desirable

• Knowledge of NHS Terms and Conditions of Service.

Personal Attributes

Essential

• Ability to work to deadlines.
• Ability to influence others.
• Ability to handle conflict.
• Ability to problem solve/make decisions.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post.
• A satisfactory sickness record over the previous two years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).
• Communication written and verbal.

Qualifications

Essential

• CIPD Qualification (Level 5) diploma & Associate membership CIPD;
• or
• CIPD Qualification (Level 3) & Foundation membership CIPD plus experience equivalent to Level 5 Qualification & a willingness to complete the qualification.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key duties and responsibilities

Care coordination patient tracking and pathway

Maintain the Tier 2 caseload tracker in real time, ensuring every patient on the pathway has a named clinician, an agreed follow-up plan and an accurate risk stratification recorded.

Process new referrals into Tier 2 from primary care, from the existing LCH community waiting-list triage, and as step-down from Tier 4 within agreed SLAs (24 hours acknowledgement for urgent referrals; one week for routine).

Process step-up referrals from Tier 2 into Tier 3 MDT discussion and into Tier 4 specialist pathways, ensuring the correct information accompanies each referral.

Book patients into structured education courses (DAFNE, Confidence with Carbohydrates, DESMOND or equivalent) and into the National Type 2 Path to Remission Programme (Xyla).

Track patient movement through step-up and step-down decisions, ensuring the caseload tracker reflects each transition accurately.

Escalate concerns to the Tier 2 clinical lead when a patient appears to have fallen out of the pathway, has repeated DNAs, or is showing signs of clinical deterioration.

Care coordination patient contact and engagement

Act as a named point of contact for patients on the Tier 2 caseload for practical queries about appointments, transport, interpreters, reasonable adjustments and referral progress.

Coordinate patient communication letters, SMS, phone and digital in line with patient preference and accessibility needs.

Undertake proactive DNA follow-up phoning patients who miss appointments, understanding the barrier, and rebooking rather than discharging where clinically appropriate.

Support outreach to deprivation deciles 13 and named priority groups, working alongside VCSE partners, care navigators and community connectors.

Arrange interpreters, easy-read information and other reasonable adjustments for patients with additional communication needs.

Signpost patients to VCSE and community delivery partners for wider wellbeing, food access, welfare and social support.

MDT and joint-clinic coordination

Coordinate the Tier 2 MDT fortnightly for complex / high-risk cases and 812 weekly for moderate cases including diary invitations, agenda preparation, case-list circulation and minute-taking, and follow-up of MDT actions.

Coordinate the Tier 2 team's contribution to the weekly Tier 3 Clinical Oversight Group MDT, combined with the existing LTHT community diabetes MDT.

Coordinate quarterly joint clinics between the Tier 2 team and the Practice Diabetes Lead in each footprint practice booking clinic slots, sharing case lists in advance and following up on actions.

Coordinate the quarterly TARGET education sessions for Practice Diabetes Leads room booking, attendance, materials and evaluation returns.

Administrative support to the clinical team

Diary management for the Tier 2 team including the Clinical Lead Nurses, Specialist Pharmacist, Specialist Dietitian, Specialist Podiatrist and the Nurse development post.

Correspondence drafting and processing letters to patients, GPs, hospital colleagues and partner agencies; preparing standard letter templates.

Preparation and formatting of clinical, education, service-development and quality-improvement documents.

Meeting support beyond MDT arranging team meetings, workshop days, service planning and workforce meetings; taking and circulating minutes.

Interface with SEL GP corporate services on HR, payroll, procurement and IT queries on behalf of the Tier 2 team.

Ordering supplies, room bookings, travel arrangements and expenses management for the Tier 2 team.

Cover for absent colleagues within the wider SEL GP administrative team where required.

Digital, data and records

Accurate and timely data entry into EMIS and SystmOne, in line with the Programme's data-quality standards and the specification cohort criteria.

Maintain the Tier 2 caseload tracker workbook and support the Programme Manager to generate weekly and monthly reports.

Support the Programme's outcomes and evaluation framework by preparing structured search outputs, dashboards and reports for the Tier 2 team.

Compliance with the Data Protection Act (2018), the Access to Health Records Act (1990) and SEL GP's information-governance policies.

Compliance with Caldicott principles for confidentiality and information sharing.

Attend digital training as required and act as a super-user for administrative aspects of EMIS / SystmOne within the Tier 2 team.

Communication and liaison

Answer telephone and digital enquiries into the Tier 2 team from patients, primary care, hospital colleagues and VCSE partners escalating clinical queries appropriately.

Provide a welcoming, respectful and inclusive first point of contact for the Tier 2 team.

Liaise closely with practice administrative teams at each Tier 1 practice, and with LTHT and LCH administrative teams for interfaces at Tier 4.

Support the Tier 2 team's engagement with VCSE partners diary coordination, minute-taking and follow-up.

Communicate complex or sensitive information with tact, discretion and empathy, adapting language and format to the audience.

Team support and quality improvement

Contribute to team meetings, service reviews and continuous improvement activity within the Tier 2 team.

Contribute to quality improvement projects and clinical audit identifying searchable cohorts, running structured searches, preparing data and presenting findings alongside clinical colleagues.

Provide induction support for new team members on Tier 2 administrative and care-coordination processes.

Support the delivery of the Programme's Year 1 evaluation and Year 2 business-case preparation.

Suggest improvements to administrative and care-coordination processes based on day-to-day experience.

Care Quality Commission, health and safety, and confidentiality

Work with the delivery partners to ensure Programme administrative activity is compliant with CQC standards.

Comply with Health and Safety policies, follow safe working procedures and report incidents through the organisations Incident Reporting Systems.

Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990); respect patient confidentiality at all times.

Understand and apply the safeguarding role appropriate to a senior administrative role recognising concerns and escalating to a clinical colleague or safeguarding lead.

Continuing personal and professional development

Undertake continual personal and professional development, including mandatory training and any additional training identified through appraisal.

Take up development opportunities aligned to your role for example NVQ Level 3 in Business Administration or Customer Service, Care Certificate elements relevant to care coordination, or apprenticeship pathways towards senior administration or care-coordination roles.

Access regular supervision and support the Programme's supervision and reflective-practice culture.

Special working conditions

The post-holder will be based in the community across the Beeston and Middleton & Hunslet footprint, with occasional travel between practices, community sites and system-partner offices.

Working days may include periods of concentrated administrative work, telephone contact with patients and structured MDT / clinic support.

The post-holder may experience occasional distressing conversations for example when contacting patients in difficult social circumstances, or when discussing missed appointments or clinical concerns and will be supported through structured supervision.

Person Specification

Other requirements

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• Adaptable.
• Works effectively independently and as a team player.
• Self-motivated.
• Up to date with safeguarding and other mandatory training.
• Up to date immunisation status.
• Ability to work in different locations across the footprint and to help provide cover for absent colleagues; ability to take part in an extended working day in line with the models flexible-access commitment.
• Access to own transport or reliable means to travel across the multi-neighbourhood footprint.

Skills and knowledge

Essential

• Excellent written and verbal communication skills, adapting to a wide range of audiences.
• Excellent organisational skills; able to plan, prioritise and manage a varied workload.
• Competent IT skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to accurately enter, extract and interpret patient information from clinical systems.
• Understanding of the principles of confidentiality, information governance, safeguarding and Caldicott principles.
• Understanding of the wider determinants of health and their impact on communities.
• Ability to remain calm, respectful and professional in emotionally challenging situations.
• Ability to work autonomously within scope, escalating clinical or safeguarding concerns appropriately.
• Attention to detail and accuracy in data entry, correspondence and record keeping.
• Ability to gain acceptance for recommendations and to influence colleagues to comply with agreed processes.

Desirable

• Understanding of the Leeds Proactive Care and Integrated Neighbourhood Health frameworks.
• Understanding of quality improvement methodology.

Qualifications

Essential

• GCSE English and Mathematics at Grade C / 4 or above (or equivalent).
• NVQ Level 3 in Business Administration, Customer Service, Health and Social Care, or equivalent qualification or equivalent experience.
• Willing to undertake any relevant training identified to develop skills required to carry out duties, including safeguarding, information-governance and digital training.

Desirable

• Care Certificate.
• Additional qualification or training in care coordination, health navigation, patient experience or equivalent role.
• ECDL, Microsoft Office Specialist or equivalent digital-skills qualification.
• Formal training in health inequalities, trauma-informed care or behaviour-change approaches such as Making Every Contact Count.
• Foundation-degree level study or apprenticeship pathway relevant to health administration or care coordination.

Experience

Essential

• Substantial experience in an administrative or care-coordination role in the NHS, general practice, social care or a comparable setting.
• Experience of working with clinical or administrative systems such as EMIS, SystmOne or equivalent.
• Experience of telephone and digital contact with patients or service users, including handling sensitive or difficult conversations.
• Experience of arranging meetings, taking accurate minutes and following up actions.
• Experience of maintaining accurate records and trackers, and generating reports from them.
• Experience of working alongside a clinical multidisciplinary team.
• Experience of working with people affected by health inequalities.
• Experience of work involving diary management, correspondence and general office administration.

Desirable

• Experience of care coordination, patient tracking or pathway management in a clinical setting.
• Experience of working with VCSE, community or asset-based partners.
• Experience of contributing to quality improvement, clinical audit or service evaluation.
• Experience of preparing dashboards, reports or presentations for a team.
• Experience of supporting or supervising new or less experienced staff.

Personal Qualities & Attributes

Essential

• Commitment to reducing health inequalities and proactively working to reach people from all communities.
• Person-centred, trauma-informed approach with a working understanding of the wider social determinants of health.
• Ability to communicate with a wide range of colleagues from the NHS and other organisations, and with patients and their families including good written and oral communication skills.
• Recognises personal limitations and refers to more appropriate colleagues when necessary.
• Able to work under pressure and meet deadlines, managing unpredictable service demands.
• Emotional resilience, self-awareness, humility and curiosity.
• Reliability and integrity in a small MDT where the model depends on trust and close working relationships.
• Ability to organise, plan and prioritise on own initiative with minimal supervision.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Comfortable with the ambiguity of a new service willing to iterate, evaluate and adjust.
• Positive and flexible attitude to change; able to respond to changing needs in an appropriate and timely manner.
• Genuine empathy for people whose lives are shaped by health inequalities.
• Cultural competence for supporting patients across the diverse populations of south and east Leeds.
• Confident to challenge and to be challenged in the patients best interest.

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employers address

1st Floor Park Edge Practice

Asket Drive

Leeds

West Yorkshire

LS14 1HX

United Kingdom

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

Essential

• Relevant Professional Qualification i.e. RMN/HCPC
• Current unrestricted registration with governing body
• Evidence of continuing professional development

Knowledge and Skills

Essential

• Ability to demonstrate and apply understanding of Equal Opportunities
• Ability to demonstrate and apply understanding of confidentiality
• Ability to demonstrate and apply understanding of policies and procedures
• Effective organisational and delegation skills
• Ability to demonstrate and apply understanding safety issues
• Ability to demonstrate and apply problem solving skills to a variety of situations

Experience

Essential

• Previous experience of working with people with mental health needs
• Experience of undertaking assessment, formulation, risk assessment and positive risk management.
• Experience of safeguarding and investigations
• Experience of people management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Aspen Centre

Lakin Road

Warwick

CV34 5QW

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

Essential

• Registered Midwife
• BSc in Midwifery
• NIPE/ EON trained
• Mentorship qualification
• Evidence of professional development

Desirable

• Master degree or working towards
• Quality Improvement qualification
• FSRH letter of competency for contraceptive implant insertion

Experience

Essential

• Demonstrable clinical experience in all areas of Midwifery
• Experience with DATIX incident reporting systems
• Experience with Conflict Resolution and Complaints management
• Excellent working knowledge of Safeguarding policy and processes

Desirable

• Experience of managing a team
• Evidence of initiating and implementing change process
• Experience of conducting appraisals

Skills/knowledge/ abilities

Essential

• Up to date and evidence-based knowledge of current clinical and professional issues
• Ability to demonstrate the required expertise associated with a senior midwife role including, advanced clinical skills
• Good level of skills in Microsoft Word, Excel and PowerPoint

Desirable

• Able to teach and assess in the clinical area
• Use of Quality improvement methodologies
• Change management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Marys Hospital

London

W2 1NY

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The post holder will provide high quality integrated midwifery care in both hospital and community settings as required for mothers, babies and their families throughout pregnancy, labour, the postnatal period, this may be partof an integrated continuity of carer team as required by service needs.
• Act as the womans advocate in promoting, and delivering the highest standard of midwifery care, ensuring all fundamentals of care are addressed, and current, relevant policies and procedures are adhered to.
• Using evidence-based practice, assess the womans physical, psychological and spiritual needs, plan, implement and evaluate midwifery care involving the woman and her family, as appropriate.
• Write reports, record observations and maintain plans of care, including electronic data storage; and other appropriate records, accurately, legibly, concisely and contemporaneously.
• Monitor the womans condition, interpret observations and identify deviations from normal. Report and refer to relevant health professionals, carrying out midwifery interventions as needed.
• Keep the woman and her family informed, when appropriate maintaining client confidentiality.
• Ensure midwifery care is flexible to meet the diverse needs of women.
• Undertake clinical skills, as per the trusts Health Board Policy, relevant to role and the womans care.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Good level of post registration experience including experience within relevant clinical environment
• Recent experience of managing the care of women in antenatal, intrapartum and post-natal periods
• Participation in patent education programmes
• Knowledge of safeguarding children procedures

Desirable

• Caring for women choosing to labour and give birth in water
• Previous experience of participating in research and audit
• Experience of midwife led care in the community

Qualifications

Essential

• Registered midwife
• Evidence of ongoing relevant continuing professional development, linked to demonstrate clinical competencies
• Assessing and Mentoring OR Practice Assessor Qualification or willing to work towards.
• Basic life support

Desirable

• NVQ Assessors course
• Possession of a relevant degree or studying towards it

Skills and Abilities

Essential

• High standard midwifery skills
• Perineal repair
• Effective teaching, training and mentoring skills
• Effective organisational and time management skills
• Computing skills to input data, use of the NHS intranet, email and word programmes
• Undertake specific midwifery procedures involving manual dexterity for example, intravenous injections, perineal suturing and vaginal examinations
• Physical skills to manually handle patients and appropriate lifting aids to maintain patient comfort and safety

Desirable

• Able to work across professional team and organisational boundaries
• Interviewing skills
• Appraisal skills
• Able to problem solve and initiate change

Personal Qualities

Essential

• Effective time management
• Motivated, enthusiastic and committed to the department
• Takes responsibility for own actions and promotes good team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Practice Nurse in delivering health services. There may be, on occasion, be a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

This job description is not exhaustive. This role is continuously evolving and will be under review therefore the duties may vary.

• Management and supervision of nursing team.
• Lead with Infection Prevention Control (IPC) and work to the IPC policy supported by Practice Manager
• Consult with patients and their families to undertake assessments of patient need
• Management of chronic disease
• Cervical Cytology
• Childhood Immunisation
• Administer a range of adult vaccinations
• Organise and support Practice Manager with the flu campaign
• Wound care
• ECGs
• Hypertension management
• Actively participate in achieving QoF and enhanced services targets and recall demands
• Understand EMIS and EMIS searches
• Participate in practice audit as directed by the Clinical Lead/Practice Manager
• Support and participate in shared learning within the practice
• To be an instrumental part of the clinical team, organise and lead regular nurse meetings
• Keep up to date with NICE guidelines as required
• Develop, review and implement nursing protocols in conjunction with the partners

Person Specification

Experience

Essential

• 3 years post registration experience
• Minimum 2 years working in General Practice

Desirable

• Proven leadership skills

Qualifications

Essential

• Registered Nurse
• Registered Smear taker
• Completed core Immunisation training

Desirable

• Certificates in Chronic Disease Management
• Diabetes Course
• Asthma Course
• COPD Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crosby House Surgery

Address

Crosby House Surgery

91 Stoke Poges Lane

Slough

SL1 3NY

United Kingdom

Employer's website

https://crosbyhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants must be an RNLD/ have a Diploma in Learning Disability Nursing and be registered with the NMC.

You will be responsible for managing a busy caseloadTo work autonomously and also as a member of the teamTo work intensively to provide assessment and treatment to individuals within the community who may be experiencing mental health issues or displaying behaviours that challenge.To work with patients, families, carers, social care and external providersTo be duty worker responsible for managing the shiftYou will participate fully as a multidisciplinary team member working in partnership with social care and voluntary/independent sector providers.

To work shifts (including a long day) to cover a 7 day service . This will include some unsocial and weekend work.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies

Person Specification

Qualifications

Essential

• Professional Qualification (Learning Disabilities) to degree level or equivalent
• Maintains current registration with the NMC

Desirable

• Demonstrate continued professional development to maintain professional registration

Experience

Essential

• Demonstrates satisfactory clinical expertise for the banding

Desirable

• Specialist and area specific experience
• Additional role specific training completed
• Supervision training completed / Experience of supervising staff

Skills

Essential

• Ability to work as part of a team
• Good written/oral communication skills
• Diplomatic, caring and sympathetic
• Ability to be flexible and handle conflict issues
• Good skills in assessment, intervention and evaluation of nursing care needs
• IT Skills

Desirable

• A high level of emotional intelligence

Training

Essential

• Willingness to undertake new clinical practices, education and training that will enhance service delivery

Knowledge

Essential

• Knowledge and understanding of current legislation and understanding of clinical risk assessments
• Knowledge of the nursing 6 c's

Desirable

• Awareness of national and local issues impacting of nursing care

Contractual Requirements

Essential

• A full UK driving licence and vehicle for business use is required for this post
• Ability to work to meet the needs to the service (including unsocial hours and bank holidays)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Intensive Community Assessment and Treatment Team South

Highbury Hospital

Bulwell

NG6 9DR

United Kingdom

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The ADHD Assessor will work as part of a multidisciplinary team delivering high-quality assessments for adults referred to the Crofton ADHD Service. The post holder will undertake comprehensive ADHD assessments, contribute to diagnostic decision-making, participate in MDT discussions and support the delivery of a safe, effective and patient-centred service.

The successful candidate will work within national guidance, local policies and professional standards to ensure patients receive timely, evidence-based care.

Main Duties and Responsibilities

Clinical Responsibilities

• Undertake comprehensive adult ADHD assessments using approved assessment tools and clinical frameworks.
• Gather and analyse information from patients, relatives, carers and other professionals where appropriate.
• Complete detailed assessment reports and documentation.
• Present complex cases at MDT meetings.
• Contribute to diagnostic discussions and formulation of care plans.
• Identify and appropriately manage clinical risks.
• Recognise and escalate safeguarding concerns in accordance with local procedures.
• Signpost patients to appropriate services and support organisations.
• Maintain accurate, contemporaneous clinical records using SystmOne.

Governance and Quality

• Work in accordance with NICE guidance, local policies and service protocols.
• Participate in clinical supervision and reflective practice.
• Contribute to audits, service evaluations and quality improvement initiatives.
• Support the implementation of clinical governance processes.
• Maintain professional registration and continuing professional development.

Communication

• Communicate effectively with patients, carers, GPs and external agencies.
• Provide clear explanations regarding assessment outcomes and next steps.
• Contribute positively to MDT discussions and service development.

Professional Responsibilities

• Maintain confidentiality and comply with GDPR requirements.
• Work within the scope of professional competence and registration.
• Adhere to all practice and service policies and procedures.
• Demonstrate professionalism, integrity and compassion at all times.

General Responsibilities

The post holder may be required to undertake other duties commensurate with the grade of the post following discussion with their line manager.

Person Specification

Experience

Essential

• Essential Experience
• Experience of working within mental health, neurodevelopmental services or primary care.
• Experience of undertaking comprehensive clinical assessments.
• Experience of risk assessment and risk management.
• Experience of maintaining accurate clinical records.
• Experience of multidisciplinary team working.
• Essential Knowledge
• Understanding of ADHD and neurodevelopmental conditions.
• Knowledge of NICE guidance relating to ADHD.
• Understanding of safeguarding adults.
• Understanding of confidentiality, information governance and GDPR.
• Essential Skills
• Excellent communication and interpersonal skills.
• Strong assessment and clinical reasoning skills.
• Ability to produce high-quality written reports.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.
• Competent IT skills.

Desirable

• Non-Medical Prescribing qualification.
• Previous experience undertaking ADHD assessments.
• Experience of using DIVA, ACE or equivalent ADHD assessment tools.
• Experience within a Right to Choose ADHD service.
• Experience of SystmOne.
• Experience of service development or quality improvement work.

Qualifications

Essential

• Current registration with an appropriate professional body (NMC, HCPC or Social Work England).
• Professional qualification in Nursing, Occupational Therapy, Social Work, Paramedic Science or other relevant healthcare profession.

Desirable

• Non-Medical Prescribing qualification.
• Previous experience undertaking ADHD assessments.
• Experience of using DIVA, ACE+ or equivalent ADHD assessment tools.
• Experience within a Right to Choose ADHD service.
• Experience of SystmOne.
• Experience of service development or quality improvement work.

Personal Attributes

Essential

• Professional and compassionate approach.
• Commitment to patient-centred care.
• Flexible and adaptable.
• Motivated and proactive.
• Commitment to continuous professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crofton and Sharlston Medical Practice

Address

Crofton Health Centre

Slack Lane

Crofton

Wakefield

West Yorkshire

WF4 1HJ

United Kingdom

Employer's website

https://www.croftonandsharlston.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

We are seeking a dedicated and compassionate healthcare professional to join our friendly and supportive team. The successful candidate will administer ADHD/Autism assessments virtually, providing in person appointments where required at the service location nearest to them (please visit our website to view a list of our clinic locations).

The role will involve working from home to complete documentation, attend meetings, and support other aspects of the service.

This is a high-intensity assessment-focused role designed for clinicians who are comfortable undertaking a sustained volume of neurodevelopmental assessments whilst maintaining excellent clinical quality, professionalism and patient experience.

Candidates must possess a minimum of two years experience in the diagnosis and management of ADHD/Autism.

The individual must have a strong understanding of safeguarding, and risk assessment and management. Proficiency in computer skills is imperative, and training will be provided on our patient record system.

The successful candidate will share our visions and values, and have an understanding or passion for working with neurodivergent individuals.Key Responsibilities

• Undertake virtual ADHD/Autism assessments, and in person when required (8 per week minimum)

• Preparation of reports within the required timeframes

• Attend and contribute to multi-disciplinary meetings

• Attend monthly management supervision with a member of the senior management team

• Support service improvement activities under the direction of the Clinical Team Leader and/or Clinical Director

• Maintain accurate and up-to-date records in patient record systems, clinical reports and other associated documentation

• Present and share relevant information with colleagues

• Support and contribute to the training and support of other staff

• Cover duty rota on a weekly basis

• Any other duties as deemed to be within the scope of the role

Essential

• NMC/HCPC registered or other relevant professional membership

• 2 years experience in assessment and diagnosis of ADHD or Autism

• Proficient computer skills

• Excellent organisational skills

• Problem solving skills and ability to work on own initiative

• Attention to detail

• Flexible and ability to adapt to the needs of the service

• Skilled communicator

• Good understanding of data confidentiality

• Good understanding of risk assessment, management and dealing with safeguarding concerns

Desirable

• NMP qualification/experience in prescribing medication for ADHD

• ADOS certification

• Starting salary range of £60,000 - £65,000 depending on experience

• Opportunities for professional development and growth within the service

• Annual salary review

• 25 days annual leave.

• Pension scheme offered

• Birthday off as additional leave

• Work related electronic devices provided

• The company is on a mainly remote basis with occasional travel to our head office. However, the office is available for more regular days.

• There is an ability to vary start and finish times (e.g. between 8am and 6pm) while maintaining core hours.

• Adjusted hours for appointments/caring responsibilities with prior arrangement.

Person Specification

Qualifications

Essential

• NMC/HCPC registered or other relevant professional membership

Desirable

• 2 years experience in assessment and diagnosis of ADHD or Autism
• Proficient computer skills
• Excellent organisational skills
• Problem solving skills and ability to work on own initiative
• Attention to detail
• Flexible and ability to adapt to the needs of the service
• Skilled communicator
• Good understanding of data confidentiality
• Good understanding of risk assessment, management and dealing with safeguarding concerns

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Skylight Psychiatry

Address

Skylight Psychiatry

Manor House, Lutyens Close

Lychpit

BASINGSTOKE

Hampshire

RG24 8AG

United Kingdom

Employer's website

https://www.skylightpsychiatry.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Qualifications/Training

Essential

• General medical Qualification e.g. MBBS, or equivalent and hold a Licence to Practise.
• On Specialist Register in General Adult Psychiatry (open to Specialist Register on other Psychiatric specialities)
• Must be in possession or within 6 months of possession of a CCT in Psychiatry or on Specialist Register in Psychiatry.
• Section 12(2) approval and Responsible Clinician approval or ability to obtain approval before starting post.

Desirable

• MRCPsych or recognised equivalent, e.g., membership of a psychiatry college in another country.
• Further academic qualifications such as MRCGP, MRCP or research degree/diploma.
• Experience of medicine outside psychiatry e.g. general practice, medicine.

Clinical Skills, Knowledge & Experience

Essential

• Demonstrable experience in General Adult Psychiatry at senior /specialist registrar level.
• 3 years core training in psychiatry or equivalent.
• Experience of work in the NHS for at least two years.

Desirable

• More extensive experience e.g., in medicine, or General practice.
• Experience at Consultant Level.
• Experience in the treatment of patients with personality disorder.
• Management Experience
• Teaching experience
• Research Experience

Management Skills

Essential

• Understand the importance of working with managers in the interest of good patient care.
• Able to prioritise work as needed.
• Evidence of management/Leadership skills training
• To understand principles of multi-disciplinary team working.

Desirable

• Interest in undertaking management roles e.g., Lead clinician
• Previous management experience including that of other junior medical staff, approved Clinical Supervisor Educational Supervisor

Leadership Skills

Essential

• Understand principles of leadership and give examples of leadership in own practice.
• Able to provide clinical leadership to a multi-disciplinary team.
• To be able to prioritise work to meet competing clinical demands.

Clinical Governance

Essential

• To understand and actively support the principles of Clinical Governance including audit and outcome measures.
• To demonstrate a good understanding of continuing professional development needs and revalidation.

Self Awareness

Essential

• To have an understanding of own strengths and weaknesses and how these attributes affect professional functioning

Supervision of Junior medical Staff

Essential

• Knowledge of requirements for supervision and appraisal of junior medical staff.

Research and Audit

Essential

• Experience of carrying out an audit project
• Experience or involvement in a research project and publication
• Ability to supervisor junior medical staff and/or other staff from the MDT to undertake research projects

Desirable

• Published audit project.
• Ability to critically appraise published research.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Hillcrest Unit

31 Slades Farm Road

Bournemouth

BH10 4EU

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

This vacancy is open to those who have a current NMC PIN to practice as an Registered Nurse or Midwife in the UK.

Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role.

The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

**INTERVIEWS ARE ONLY BEING HELD FACE TO FACE**

Person Specification

Experience

Essential

• Registered Nurse with current NMC registration
• Evidence of Degree/Diploma in nursing studies

Desirable

• Evidence of continuous professional development
• Evidence of mentorship qualification

Skills and knowledge

Essential

• Evidence of good IT skills
• Be an effective team member
• Ability to travel to different geographical locations across the Trust footprint in line with service needs
• Post Registration Experience

Desirable

• Experience of the use of clinical systems
• Demonstrate the initiative to proactively problem solve with a solution focus
• Full UK driving license with willingness to use own car for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Horton House

Hamilton Street

Oldham

OL4 1DE

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Welcome patients, visitors and professionals in a friendly and professional manner.
• Manage appointments and maintain an efficient appointment system.
• Answer telephone calls, respond to enquiries and direct calls appropriately.
• Register new patients and update patient records accurately.
• Process clinical correspondence, electronic tasks and administrative requests.
• Support clinicians and support workers with administrative duties.
• Liaise with prescription, scanning and clinical teams to resolve patient queries.
• Maintain accurate electronic patient records and ensure confidentiality at all times.
• Assist with clinic administration and the day-to-day running of reception.
• Comply with data protection, confidentiality and safeguarding requirements.
• Work collaboratively with colleagues to provide a high-quality service.

Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Skills & Abilities

Essential

• Excellent customer service and communication skills.
• Strong organisational skills and the ability to prioritise workload.
• Good IT skills, including Microsoft Office and email.
• Ability to remain calm and professional in a busy environment.
• High level of accuracy and attention to detail.
• Compassionate and approachable.
• Reliable and professional.
• Excellent interpersonal skills.
• Good problem-solving skills.
• Committed to equality, diversity and inclusion.

Experience

Essential

• Experience working in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection.

Desirable

• Any of the following would be advantageous, but training will be provided:
• Previous NHS, GP practice or healthcare reception experience.
• Experience using SystmOne.
• Experience supporting vulnerable adults or working within health or social care.
• Knowledge of NHS services and patient pathways.
• Experience working with external agencies and partner organisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Vulnerable Adult Service

Under One Roof

100-102 Westwick Street

Norwich

Norwich

NR2 4SZ

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.